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Reviews by Star

The best review categories for ENGIE are their plans and pricing, with an average of 1.4 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

NOT HAPPY

Salesman comes in signs us up to contract thru 2023 for business/residential. Came home 8/13/2021 power out, call Oncor they say I have no provider listed, call Engie they say I changed my provider in June! NO I DID NOT please reinstate as my provider, we can do that on 8/17/2021, DO YOU NOT REALIZE IT IS SUMMER IN TEXAS!!!! 4 hours later power is on and Oncor will send Engie an emergency reinstatement. FIxed right? WRONG!!! Got home 8/23 /2021 power out, call Oncor they received a MOVE OUT ORDER for my address, I still live HERE! Engie Will not reinstate with current rate and will have a salesman call me in 14 days, Oncor says it was Engie, Engie says it was Oncor! Someone needs to take responsibility for this mistake AND NO ONE WILL!!!! I feel like I am lost with this issue. Show me where I agreed to another provider??? CAN'T play me the recording where I asked to change Provider?? CAN'T !!!! You are not willing to help me, work with me, are anything. I will tell everyone I know NOT TO USE YOU!!!!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Debra Gossett from Pottsboro, TX on August 24th, 2021

DONT DO IT

They wont close/transfer your account to a new owner....new owner and I have been trying for 12 days now any they just say it takes up to 14 day and they will submit a ticket. This lack of ability to open and close accounts is costing me $4000 because I have to pay for the new owners electricity for 13 RV's or turn off the electricity on 14 sets of people in 103 degrees.

They are not competent.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— LCJ from Valley View, TX on June 14th, 2021

Scammers

The fraudulently moved an unauthorized employees electronic signature to a contract for 5 years at an increased rate than I had already signed up for with the same company I had been using for 7 years. Now they hold me hostage and refuse to nullify their fraudulent contract.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ssmccoy from Houston, TX on March 18th, 2021

DO NOT USE THIS COMPANY

We were with a different electrical provider but when we opened our business, we were contacted by a salesman telling us how much we would save by switching to Engie. The rates sounded great so we enrolled our business and switched our home. We have never seen higher bills at our house. It took them a week to get the electric turned on at our business and that was only after we were on the phone with them every single day helping them find that they had made a mistake on the meter number. We try to use autopay for all of our bills but we have had a terrible time trying to enroll because they require a PIN to enroll that we have never received. Every billing cycle we call customer service and are often disconnected once we finally get to a representative. When we say we are going to find a different provider they are quick to tell us how much it will cost for us to break the contract.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Another Dissatisfied Customer from Taylor, TX on September 5th, 2020

Horrible experience

Our broker switched our company from Green Mtn to Engie about three months ago and its been a nightmare ever since. We had no problem with Green Mtn. He just thought he could save us a few pennies, which is certainly not worth all the hassle. We apparently signed on with Engie during a "transition." So to speak with a customer service rep is an absolute impossibility. You call the cust serv number on the bill and get so excited you're actually talking to a human only to be told they can't help you because you're from texas. I have to call a different number, a phone which is apparently unmanned. I'm only at work for eight hours so if you call in the morning, have your phone on hold all day and they still don't pick up, something's wrong. You leave a msg. No one will call you back. Try to pay your bill only to find out that your acct. no. doesn't really even exist in their system. I can't imagine trying to run a business like this. Absolute joke.