ENGIE Customer Reviews

We've been collecting customer reviews for ENGIE so you can get the inside scoop on what it's like to be a customer.

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cheapest ENGIE Electricity rates and plans in Texas

Alternatives to ENGIE's Texas Electricity Plans

Texas Electricity Ratings can help you find the best ENGIE electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.

Houston Plans

Compare more Houston Plans

Plan Term Rate
Bill Credit Bundle 24 24/months 11.7¢/kWh
Simple Bill Credit 24 24/months 11.7¢/kWh
Maxx Saver Select 24 24/months 11.8¢/kWh
Rates as of Jun 13, 2024 at 07:25 AM

Dallas Plans

Compare more Dallas Plans

Plan Term Rate
Maxx Saver Select 24 24/months 12.1¢/kWh
Maxx Saver Select 12 12/months 12.1¢/kWh
Flash 24 24/months 12.1¢/kWh
Rates as of Jun 13, 2024 at 07:25 AM

ENGIE Rating and Review Summary

There are 5 total reviews for ENGIE, with an average rating of 1.1/5.

Company Stars Rating Reviews
ENGIE
1.1/5 5
Category Stars
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recent 5 Star Reviews

Recent 4 Star Reviews

Recent 3 Star Reviews

Recent 2 Star Reviews

Recent 1 Star Reviews

NOT HAPPY
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Salesman comes in signs us up to contract thru 2023 for business/residential. Came home 8/13/2021 power out, call Oncor they say I have no provider listed, call Engie they say I changed my provider in June! NO I DID NOT please reinstate as my provider, we can do that on 8/17/2021, DO YOU NOT REALIZE IT IS SUMMER IN TEXAS!!!! 4 hours later power is on and Oncor will send Engie an emergency reinstatement. FIxed right? WRONG!!! Got home 8/23 /2021 power out, call Oncor they received a MOVE OUT ORDER for my address, I still live HERE! Engie Will not reinstate with current rate and will have a salesman call me in 14 days, Oncor says it was Engie, Engie says it was Oncor! Someone needs to take responsibility for this mistake AND NO ONE WILL!!!! I feel like I am lost with this issue. Show me where I agreed to another provider??? CAN'T play me the recording where I asked to change Provider?? CAN'T !!!! You are not willing to help me, work with me, are anything. I will tell everyone I know NOT TO USE YOU!!!!!!

Debra Gossett from Pottsboro, TX on August 24th, 2021
DONT DO IT
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They wont close/transfer your account to a new owner....new owner and I have been trying for 12 days now any they just say it takes up to 14 day and they will submit a ticket. This lack of ability to open and close accounts is costing me $4000 because I have to pay for the new owners electricity for 13 RV's or turn off the electricity on 14 sets of people in 103 degrees.

They are not competent.

LCJ from Valley View, TX on June 14th, 2021
Scammers
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The fraudulently moved an unauthorized employees electronic signature to a contract for 5 years at an increased rate than I had already signed up for with the same company I had been using for 7 years. Now they hold me hostage and refuse to nullify their fraudulent contract.

Ssmccoy from Houston, TX on March 18th, 2021
DO NOT USE THIS COMPANY
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

We were with a different electrical provider but when we opened our business, we were contacted by a salesman telling us how much we would save by switching to Engie. The rates sounded great so we enrolled our business and switched our home. We have never seen higher bills at our house. It took them a week to get the electric turned on at our business and that was only after we were on the phone with them every single day helping them find that they had made a mistake on the meter number. We try to use autopay for all of our bills but we have had a terrible time trying to enroll because they require a PIN to enroll that we have never received. Every billing cycle we call customer service and are often disconnected once we finally get to a representative. When we say we are going to find a different provider they are quick to tell us how much it will cost for us to break the contract.

Another Dissatisfied Customer from Taylor, TX on September 5th, 2020
Horrible experience
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Our broker switched our company from Green Mtn to Engie about three months ago and its been a nightmare ever since. We had no problem with Green Mtn. He just thought he could save us a few pennies, which is certainly not worth all the hassle. We apparently signed on with Engie during a "transition." So to speak with a customer service rep is an absolute impossibility. You call the cust serv number on the bill and get so excited you're actually talking to a human only to be told they can't help you because you're from texas. I have to call a different number, a phone which is apparently unmanned. I'm only at work for eight hours so if you call in the morning, have your phone on hold all day and they still don't pick up, something's wrong. You leave a msg. No one will call you back. Try to pay your bill only to find out that your acct. no. doesn't really even exist in their system. I can't imagine trying to run a business like this. Absolute joke.

Celeste from Frankston, TX on September 4th, 2020

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NOT HAPPY
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Salesman comes in signs us up to contract thru 2023 for business/residential. Came home 8/13/2021 power out, call Oncor they say I have no provider listed, call Engie they say I changed my provider in June! NO I DID NOT please reinstate as my provider, we can do that on 8/17/2021, DO YOU NOT REALIZE IT IS SUMMER IN TEXAS!!!! 4 hours later power is on and Oncor will send Engie an emergency reinstatement. FIxed right? WRONG!!! Got home 8/23 /2021 power out, call Oncor they received a MOVE OUT ORDER for my address, I still live HERE! Engie Will not reinstate with current rate and will have a salesman call me in 14 days, Oncor says it was Engie, Engie says it was Oncor! Someone needs to take responsibility for this mistake AND NO ONE WILL!!!! I feel like I am lost with this issue. Show me where I agreed to another provider??? CAN'T play me the recording where I asked to change Provider?? CAN'T !!!! You are not willing to help me, work with me, are anything. I will tell everyone I know NOT TO USE YOU!!!!!!

Debra Gossett from Pottsboro, TX on August 24th, 2021
DONT DO IT
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They wont close/transfer your account to a new owner....new owner and I have been trying for 12 days now any they just say it takes up to 14 day and they will submit a ticket. This lack of ability to open and close accounts is costing me $4000 because I have to pay for the new owners electricity for 13 RV's or turn off the electricity on 14 sets of people in 103 degrees.

They are not competent.

LCJ from Valley View, TX on June 14th, 2021
Scammers
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The fraudulently moved an unauthorized employees electronic signature to a contract for 5 years at an increased rate than I had already signed up for with the same company I had been using for 7 years. Now they hold me hostage and refuse to nullify their fraudulent contract.

Ssmccoy from Houston, TX on March 18th, 2021
DO NOT USE THIS COMPANY
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

We were with a different electrical provider but when we opened our business, we were contacted by a salesman telling us how much we would save by switching to Engie. The rates sounded great so we enrolled our business and switched our home. We have never seen higher bills at our house. It took them a week to get the electric turned on at our business and that was only after we were on the phone with them every single day helping them find that they had made a mistake on the meter number. We try to use autopay for all of our bills but we have had a terrible time trying to enroll because they require a PIN to enroll that we have never received. Every billing cycle we call customer service and are often disconnected once we finally get to a representative. When we say we are going to find a different provider they are quick to tell us how much it will cost for us to break the contract.

Another Dissatisfied Customer from Taylor, TX on September 5th, 2020
Horrible experience
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Our broker switched our company from Green Mtn to Engie about three months ago and its been a nightmare ever since. We had no problem with Green Mtn. He just thought he could save us a few pennies, which is certainly not worth all the hassle. We apparently signed on with Engie during a "transition." So to speak with a customer service rep is an absolute impossibility. You call the cust serv number on the bill and get so excited you're actually talking to a human only to be told they can't help you because you're from texas. I have to call a different number, a phone which is apparently unmanned. I'm only at work for eight hours so if you call in the morning, have your phone on hold all day and they still don't pick up, something's wrong. You leave a msg. No one will call you back. Try to pay your bill only to find out that your acct. no. doesn't really even exist in their system. I can't imagine trying to run a business like this. Absolute joke.

Celeste from Frankston, TX on September 4th, 2020