New Power Texas Customer Reviews
We've been collecting customer reviews for New Power Texas so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
New Power Texas Customer Ratings:
Average of New Power Texas Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| New Power Texas | 1.1/5 | 10 |
New Power Texas Reviews:
10 total reviews for New Power Texas.
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
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| 0 3 star reviews | |
| 0 2 star reviews | |
| 10 1 star reviews |
Energy Plans from New Power Texas competitors
Unlike New Power Texas, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
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1 Star Reviews
has 7 one star eviews.
Worst company ever
New Power is the worst company I've ever had as a provider. The false advertising of their prices should be illegal. I signed up with them with a 3-year plan at 12.5 kWh usage of 0 to 2000 at a base charge of $250.00 flat rate with the center point and TDU charges included. To my surprise, I'm being charged a prorated tdu charge as well as34.3 cents per kWh customer service is a joke, it's like talking to a wall, and don't let me get started on trying to make a payment that's like pulling teeth because their automated system always having issues yet new power had the nerve to try and charge me a $12.00 late fee. At present, I'm reporting them to the utility commissioner's office. God knows how many other people this company is wrongfully ripping off with their misleading advertising on Compare Power.com.They are also part of Pulse PowerLLCDBA New Power Texas. I found this out by mistake when I was trying to register my smart meter.This compare has been nothing but a night mare for me.
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Bait and switch - Zero customer service
I signed up for their 36 month fixed price plan. When the bill came they had overcharged me by about $50. The bill had no resemblance to the electricity facts label that I had used to select them. The base charge was wrong and the billing tiers were wrong. I immediately tried to contact them to let them know the error. I sent 2 emails. No response. I tried calling in and got a message saying long wait times if I want they will call me back and I won't lose my place in line. No call back. I went through their website and used a customer service request form and got an automated email reply that they would respond in one business day. No response. I called back in and waited on hold for an hour and forty minutes until they decided to answer and immediately hang up. I've since filed a complaint with the Public Utility Commission of Texas. Hopefully this review saves somebody the aggravation and complete waste of time and money I've endured.
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New Power Customer Service
The absolute worst customer service on the planet. Took 6 weeks to cash a payment. Threats to cancel service even though ALL payments made on time. Extraordinarily poor.
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No lights
The company is a joke paid yo have my service and yes they turn on the my lights only for a half of day just to get get shut off again like really and sitting here trying to speak to someone very impossible very bad services
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