New Power Texas Customer Reviews

We've been collecting customer reviews for New Power Texas so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our New Power Texas Ratings page.

Informational Links

Ratings by Star

New Power Texas's Customer Reviews Summary

New Power Texas Scores and Ratings:

Texas Electricity Ratings Overall Score for New Power Texas

1.7 / 5

New Power Texas Reviews

4 Reviews for New Power Texas

4

total reviews

Want to order New Power Texas?

What People Are Asking About Reviews for New Power Texas?

Is New Power Texas good?

New Power Texas is generally rated with an average user review of 1.1/5.0 stars. They have a wide variety of energy plans suited to any energy need starting from rates as low as 15.35¢/kWh!

Is New Power Texas expensive?

New Power Texas has energy plans starting as low as 15.35¢/kWh with their Power of Credit 36. The average New Power Texas plan rate is 21.69¢/kWh. The average rate for energy plans across other retail providers is 11.36¢/kWh.

Who is the best electricity provider in Texas?

The best electricity providers are:

New Power Texas vs. TXU - Which is better?

Here are the comparisons between TXU and New Power Texas:

TXU New Power Texas
Plan Count 6 6
Average Rate 21.78¢/kWh 20.59¢/kWh
Average MRC $3.32 $135.67
Plan Types Fixed Rate
Month-to-Month
Tiered Rate
Bill Credit
Flat Rate
Cheapest 12 Month Plan Clear Deal 12
from 18.50¢/kWh.
Power of Credit 12
from 17.65¢/kWh.
Cheapest 24 Month Plan Clear Deal 24
from 19.50¢/kWh.
Power of Credit 24
from 15.75¢/kWh.
Number of Green Plans 0 0

New Power Texas vs. Reliant - Which is better?

Here are the comparisons between Reliant and New Power Texas:

Reliant New Power Texas
Plan Count 4 6
Average Rate 24.05¢/kWh 20.59¢/kWh
Average MRC $7.48 $135.67
Plan Types Fixed Rate
Tiered Rate
Bill Credit
Flat Rate
Cheapest 12 Month Plan Conservation 12 plan
from 24.50¢/kWh.
Power of Credit 12
from 17.65¢/kWh.
Cheapest 24 Month Plan Reliant Basic Power 24 plan
from 23.10¢/kWh.
Power of Credit 24
from 15.75¢/kWh.
Number of Green Plans 0 0

Does New Power Texas take reviews seriously?

New Power Texas has an average user review of 1.1 / 5.0 stars; they respond to 100% of their customer's reviews.

How do I leave a review for New Power Texas?

At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running New Power Texas customer review communities around. With 4 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a New Power Texas customer and would like to make yourself heard, then you are welcome to leave a review on our New Power Texas Customer Reviews Page.
Overall Rating
Dont sign up with this company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Am a new customer and I have been without power since I signed up with your company. Your customer service is unsatisfactory and totally lacking in empathy. I have been told my power would be turned on any minute so many times just to be let down over and over. It has been freezing at my house and nothings but broken promises has been done by your company. I am exhausted and not looking forward to dealing with your company for the next 36 months.

Amedina from Fort Worth, TX on February 23rd, 2022
Overall Rating
No one working customer service calls. Waited 1 hour on
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No one working customer service calls. Waited 1 hour as second in line. Then used call back feature. Over an hour later, still no call back. Horrible.

Shawn Look from Bonham, TX on February 7th, 2022
Overall Rating
Be aware of scam
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

This company should be banned of doing business in the power field, they give you good price to have you sign up and start billing you for totally different prices.

Ibrahim Al Dabagh from Houston, TX on October 8th, 2021
Overall Rating
With these guys, youll be forced to party like its 1699
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

If you enjoy having your power disconnected without fair warning, these guys are great. If, like I assume most people, you find that to be a breach of service, then run - dont walk - away from these guys. I switched to them recently to take advantage of a promotional offer. My contract started in June. I setup autopay, but I received a disconnection notice via mail at the end of July that I had not paid. I thought that was weird, but no big deal I figured it was a fluke, paid the bill immediately and made sure that the autopay was enabled on my account and that the billing details were correct.



Well, about 9:30am this morning, my power goes off. All my neighbors still have theirs on. After waiting nearly 2 HOURS on hold with their customer service, I finally get through. They obviously outsource their customer care as there was a lot of chatter in the background that made it difficult to understand the agent. They look up my account, and sure enough, they claim my account is past due. They agreed that it seemed odd as they could also see that autopay was enabled, but they gave me some BS about it taking a couple billing cycles to go through. I also asked why I never received another disconnection notice after I manually paid the bill after the notice I received in July when the autopay failed the first time. They gave the usual line of its probably in your junk mail, but I confirmed that it was nowhere in my inbox. Anyway, I give the agent my credit card number to pay the bill manually (again), and now I get to be an unwilling Luddite for the next 2-4 hours while I wait for the power to turn back on.

This was never an issue of money. I was happy to pay the bill, if they would just communicate that theyve had an issue with the billing. I cant fix what I dont know about. At the very least, why didnt they send a final disconnection notice email today to notify me of the impending shutoff? I would have paid immediately and all this could have been avoided.

This is a sorry excuse of a company, and an even worse excuse of customer service. No matter how tempting the offer might be, resist the temptation. If not, theres a good chance youll end up like me: writing an angry review under the warm glow of candlelight from an iPhone with a failing battery. Caveat emptor.

Daniel B from Houston, TX on August 17th, 2021

Compare New Power Texas to Similarly Reviewed Electricity Companies

Company
Plan Name
Price
AVG
BILL
Type
Base Saver III - 12
17.5¢
$0.00 monthly recurring charge
Bill Credit Non-Renewable
Check Availability
Just Energy Web - 24
17.9¢
$0.00 monthly recurring charge
Bundled Rate Non-Renewable
Check Availability
Just400 Advantage - 24
18.5¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Just Energy Web - 12
19.9¢
$0.00 monthly recurring charge
Bundled Rate Non-Renewable
Check Availability
Power of Credit 12
19.4¢
$0.00 monthly recurring charge
Bill Credit Non-Renewable
Check Availability
Power of Credit 36
17.1¢
$0.00 monthly recurring charge
Bill Credit Non-Renewable
Check Availability
Power of Credit 24
17.5¢
$0.00 monthly recurring charge
Bill Credit Non-Renewable
Check Availability
Power of One 36
26.3¢
$263.00 monthly recurring charge
Flat Rate Non-Renewable
Check Availability
Power of One 24
26.1¢
$261.00 monthly recurring charge
Flat Rate Non-Renewable
Check Availability
Power of One 12
27.0¢
$290.00 monthly recurring charge
Flat Rate Non-Renewable
Check Availability