Think Energy Customer Reviews

Terrible customer service in general and hard to get in contact with anyone. They overcharged me significantly on two invoices and re-write the invoices back to me. I was fine with this company until this situation occurred . I was informed by the rep as well to resign with them and my invoices would be re-written. That wasn't the plan and now I owe them $ 500 in total for two electric invoices in a small apartment.

I have been paying my bills with online bill pay through my bank for the last 3+years. we bought a new home and called to transfer service in January. We closed and moved in Feb 2023 no problems then in March I recieved a disconnect notice. I have never missed or been late on a payment. I called several times, finally get a rep that can somewhat explain that they had not recieved my payment I pulled up my bank account and sent them proof of payment, It was EFT as it had been from my bank. The rep demanded a copy of the check front and back telling me that the bank mailed them a check. I explained several times it was EFT (electronic funds transfers) Reps have poor listening and reading skills. I sent them proof of payment and they swear they never received any. Funny thing the only thing that changed was the account number for think energy. So how is it in January they have the payment but in February, March and April they Lost the payment? They have been taking EFT from my bank for as long as I have had them. CONTACT THE PUBLIC UTILITIES COMMISSION OF TEXAS 1-888-782-8477

Think Energy can't procecc an electronic payment. they only handle check or credit card payments. It takes them10 days to process a check. Poor service.

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Save yourself headakes choose a different provider.

Can't process payments in a timley manner. You need to ues personal check or credit card. Electronic bill pay is not available. When contacting customer service nothing is their falt. Poor service. Find a nother provider.

If I could give a 0 rating I would. The transition during the sell of Think Energy was horrible. The customer service was anything but helpful and it cost the customer money from their short comings. Do not sign with Think Energy

Very poor customer service. They do not return phone calls. I called 5 times in 4 days and was never able to speak to a human. Left messages and received no return phone call. Billing does not match contract. Main problem is you can never speak to anyone from their company.

Customer Service has not idea what my bill is or should be. I pay every month on-time. They switched billing companies mid-month and said I owed them $14 for 5 days, which I paid. Received notice of non-payment, called them, they said they received. Just received a disconnect notice plus $10 late fee for the $14.

They will continue to bill you even if you move and fill their paperwork out.

I made the mistake of switching from Tri Eagle to these jokers under the guise of lower rates. Fast forward to my most recent bill of nearly $600 for the month of NOVEMBER. The only bills I have ever paid that amounted to that were in the dead heat of the summer. We also have a brand-new top of the line ac system that is energy efficient so it cant be blamed on that. Im breaking my contract with these scumbags ASAP. Beyond sick of getting taken advantage of. Their website also sucks.

I made the mistake of switching from Tri Eagle to these jokers under the guise of lower rates. Fast forward to my most recent bill of nearly $600 for the month of NOVEMBER. The only bills I have ever paid that amounted to that were in the dead heat of the summer. We also have a brand-new top of the line ac system that is energy efficient so it cant be blamed on that. Im breaking my contract with these scumbags ASAP. Beyond sick of getting taken advantage of. Their website also sucks.

Think energy will sign you up for a contract, and when it is time for that contract to expire they will stop sending you invoices via mail / email. Do not sign up for autopay because they will draft a variable rate without any notice that is 3X the rate. Customer service is poor, wait times are long, please do yourself a favor and find a reputable company that does not have to steal to stay afloat.

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Made a formal complaint with the utility commission and they confirmed they are not following the rules.

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Run away, fast.