CPL Retail Energy Customer Reviews
We've been collecting customer reviews for CPL Retail Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
CPL Retail Energy Customer Ratings:
Average of CPL Retail Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| CPL Retail Energy | 1.7/5 | 36 |
CPL Retail Energy Reviews:
36 total reviews for CPL Retail Energy.
| Star Rating | Ratings and Link |
|---|---|
| 8 5 star reviews | |
| 0 4 star reviews | |
| 1 3 star reviews | |
| 6 2 star reviews | |
| 21 1 star reviews |
Energy Plans from CPL Retail Energy competitors
Unlike CPL Retail Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| 4Change Energy | 24/months | 12.5¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| 4Change Energy | 24/months | 12.5¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
Its ok not the best
Not the cheapest
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5 Star Reviews
has 8 five star eviews.
Great Service
I have never had any problems with this company. I have been with CPL for many years.
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Changed price of kilowatt usage
Very helpful caring personal who explained to me different plans to help customer lower price
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Satisfied
Great website good prices good service.
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GREAT Service.
Needed a lower monthly bill...as a retiree. ..CPL was most accommodating with a lower monthly plan. THANKS
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Great customer service
Customer service worked really hard to get us connected in our new house. They made it easy and we had power in just a couple of days after making the initial inquiry.
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10 star award
Over the years going to other providers I found that even though prices all over have gone up every where. CPL has continued to provide low prices at times when I thought I was going to see higher prices.
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Cpl energy
Connected fast and great price love it!
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4 Star Reviews
has 0 four star eviews.
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3 Star Reviews
has 0 three star eviews.
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2 Star Reviews
has 1 two star eviews.
Confusing Policy leads to confused customer service
I signed up with this company a year ago, from the beginning they seemed disorganized and confused. For example, the terms of the contract I signed up for was never applied and instead I received and different contract terms. I was about to contact them and perhaps the authorities to make them abide by their original contract but when I received the first bill I saw that the calculated TDU fees were in fact far less than the contract terms (about $0.012/KWh), this is in direct contrast to every single contract terms I have read on all energy company websites, and all of them say the TDU fees are not marked up and directly passed to customer!! However I took the discount and was happy with until the end of my when suddenly the fees shut up and it did not make sense any more to stay with them. I called and spoke to their customer service in INDIA but could not understand adequately what they say (sorry nothing against Indians but very very difficult to comprehend the accent) more over, they were fully uniformed about the process and could not provide any sane logical explanation. So their customer service appear just a cheap front facade to fool the requirements. Yet when the billing time comes around they are quick to charge you a 5% for paying ONE day late, happened to me twice. At best I would say they cannot explain what the charges are and how it is calculated, thus I am signing off with them and would go to try another-- hopefully a better un-confused company with English speaking customer service. I would say that the price was good for a while, and if they put their act together and clarify the charges they may have some success, but not under current circumstances. Every thing that I did and worked was online, never placed a request or order change through phone- the online stuff worked.
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1 Star Reviews
has 14 one star eviews.
Trying to trick people into switching back to CPL
I have had to deal with block walkers who try to trick customers around my block to switch back to CPL from other companies by asking only permission to verify their meter on their properties. Multiple neighbors have complained and I have talked to the CPL workers walking the blocks trying to trick the people by the way of possible future shutdowns being reported to CPL since CPL runs the system. They use the same excuse with every neighbor I have spoken with until I verified that all they wanted to do was verify the meter on the property to switch the customer from whatever company they had prior to CPL and that's when they quickly held their hands and said good night when just a few days prior my neighbor to the left couldn't get them to leave her alone. That is a bad practice CPL for getting your old customers back. Shame on you.
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Will never use or recc
I would never recommend cp&l to anyone. In August I called to c about making payment arrangements, I was approved. I was to pay 95.00 each month till I was caught up. In September during hurricane Harvey I contacted cpl again, I was still having trouble paying my bill. The gentleman I talked to at cpl told me to pay the 95.00 plus I told him I could make a 100 dollar payment on my regular bill. So I paid 195.00. I was told by cpl that I had not made my monthly bill so I defaulted according to them. When I called twice to try to fix the problem I was told both times I had to pay something immediately if they were even going to try to help me. I received a disconnect notice today for Monday the 23rd. When I called cpl the woman I talked to was rude and no help at all. My bill says I owe 765.00 when I called I was told I owed over 8 hundred dollars and that I had to pay the full amount or my bill could not be turned back on. Cpl also has a switch hold on my name and property, which means cpl would rather my family be without power rather than help me try to pay my bill.
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Loyal customers for 45 years sadly disappointed about unauthorized cancelation of service
Sad and disappointed about unauthorized cancelation of service. We have been loyal customers since 1975. That is 45 years of being a loyal customer. We have never had issues with CPL . Outages and yard lights fixed in prompt manner. Service people friendly and knowledgeable but the phone customer care sadly not the same. Our issues are of late. Waiting for our bill and due date days away I called for info of bill payment to pay by phone( we always pay with paper not liking online nor by phone payments).. Only to be informed that some unknown ,unauthorized "entity" called and informed them, CPL, to cancel our service. Unbeknown to us(authorized account holders) I was informed of this and so I informed them we did not authorize it as we live there. I do not know how this unknown, unauthorized "entity" was given permission by them, since a person needs to give personal info, pins and such when trying to call and speak with an operator from CPL which I did not authorize nor give permission nor know the identity of such "person". And so I called yet again and they fervently said that we had to cancel our new "provider " first??? I asked which one since only we have had you since we built the house in 1975... and so they went ahead and did some clicking away and informed and gave a work order number. When we called nothing happened. I called yet again and given yet another work order number was given. Electricity was turned off a wk ago. Food was spoiled, my son I am having to take to a relative since school is virtual so he cannot use laptop nor our internet since it is down due to CPL turning off our electricity without our authorized request, water heater not working as electricity is off. And so it has been hard and stressful aside from worrying about the pandemic and all. We have or I should say" had" two accounts and I am just wondering and thinking if they will also do the same to that account being that it is a church. Very sad and disappointed and stressed out. Thankfully no one is on a medical machine at this time or it would be an even more tragic situation. Hoping I can find a solution to this unforeseen situation.
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Terrible Service with their terrible technical online payment issues.
I've been a loyal customer for several yearz onlynfor them to shutboff my service after having troublr paying online. I eork ling uours and long days. I dont have time to contact anyone by phone to pay my bill.
So frustrating to come home from work after a long night of working to find the powers off. I contacted them by phone and the person who spoke to me said he would have the restoration in 2 to 4 hours but it depends on how the technicians feel. IT DEPENDS ON THEM ON HOW SOON THEY WILL TURN THE POWER ON. no one has time to be waiting on that. Terrible terrible.
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