CPL Retail Energy Customer Reviews

I have never had any problems with this company. I have been with CPL for many years.

Very helpful caring personal who explained to me different plans to help customer lower price

You can depend on CPL

Great website good prices good service.

Needed a lower monthly bill...as a retiree. ..CPL was most accommodating with a lower monthly plan. THANKS

Customer service worked really hard to get us connected in our new house. They made it easy and we had power in just a couple of days after making the initial inquiry.

Over the years going to other providers I found that even though prices all over have gone up every where. CPL has continued to provide low prices at times when I thought I was going to see higher prices.

Connected fast and great price love it!

Not the cheapest

I signed up with this company a year ago, from the beginning they seemed disorganized and confused. For example, the terms of the contract I signed up for was never applied and instead I received and different contract terms. I was about to contact them and perhaps the authorities to make them abide by their original contract but when I received the first bill I saw that the calculated TDU fees were in fact far less than the contract terms (about $0.012/KWh), this is in direct contrast to every single contract terms I have read on all energy company websites, and all of them say the TDU fees are not marked up and directly passed to customer!! However I took the discount and was happy with until the end of my when suddenly the fees shut up and it did not make sense any more to stay with them. I called and spoke to their customer service in INDIA but could not understand adequately what they say (sorry nothing against Indians but very very difficult to comprehend the accent) more over, they were fully uniformed about the process and could not provide any sane logical explanation. So their customer service appear just a cheap front facade to fool the requirements. Yet when the billing time comes around they are quick to charge you a 5% for paying ONE day late, happened to me twice. At best I would say they cannot explain what the charges are and how it is calculated, thus I am signing off with them and would go to try another-- hopefully a better un-confused company with English speaking customer service. I would say that the price was good for a while, and if they put their act together and clarify the charges they may have some success, but not under current circumstances. Every thing that I did and worked was online, never placed a request or order change through phone- the online stuff worked.

Everything customer service wise was a hassle, but the price was pretty good

CS Reps are nice - but there is no follow through for the promises made. It takes me about 5 calls in order to connect with a supervisor as I keep getting hung up on each and every month. I am trying to correct a mistake in my plan which goes back to June.

I wouldn't recommend getting CPL as your electricity provider. They don't care about their customers. Their electricity goes out at least 6 times a year, sometimes for 10 hour straight, just like today. Oh there's a hurricane coming? One that's going to miss the city completely and bring about 10 mph wind? Here, have 3 days without electricity. They have these new RF meters they installed that reports back usage/diagnostics wireless like when the electricity goes out. Looks like it doesn't do it any good. What's the point of having it if your electricity goes out, while your front neighbors with a different electricity company still have theirs on? Brownsville, Texas.

I switched to Direct Energy when a

Turn off the lights to save energy,I told somebody. "Mom the bill is here,someone yelled. Lets see the price. What! 400.00 dollars! How much?. Four hundred dollars plus tax,I yelled back.We better change company,I told them.

Sad and disappointed about unauthorized cancelation of service. We have been loyal customers since 1975. That is 45 years of being a loyal customer. We have never had issues with CPL . Outages and yard lights fixed in prompt manner. Service people friendly and knowledgeable but the phone customer care sadly not the same. Our issues are of late. Waiting for our bill and due date days away I called for info of bill payment to pay by phone( we always pay with paper not liking online nor by phone payments).. Only to be informed that some unknown ,unauthorized "entity" called and informed them, CPL, to cancel our service. Unbeknown to us(authorized account holders) I was informed of this and so I informed them we did not authorize it as we live there. I do not know how this unknown, unauthorized "entity" was given permission by them, since a person needs to give personal info, pins and such when trying to call and speak with an operator from CPL which I did not authorize nor give permission nor know the identity of such "person". And so I called yet again and they fervently said that we had to cancel our new "provider " first??? I asked which one since only we have had you since we built the house in 1975... and so they went ahead and did some clicking away and informed and gave a work order number. When we called nothing happened. I called yet again and given yet another work order number was given. Electricity was turned off a wk ago. Food was spoiled, my son I am having to take to a relative since school is virtual so he cannot use laptop nor our internet since it is down due to CPL turning off our electricity without our authorized request, water heater not working as electricity is off. And so it has been hard and stressful aside from worrying about the pandemic and all. We have or I should say" had" two accounts and I am just wondering and thinking if they will also do the same to that account being that it is a church. Very sad and disappointed and stressed out. Thankfully no one is on a medical machine at this time or it would be an even more tragic situation. Hoping I can find a solution to this unforeseen situation.

I have had to deal with block walkers who try to trick customers around my block to switch back to CPL from other companies by asking only permission to verify their meter on their properties. Multiple neighbors have complained and I have talked to the CPL workers walking the blocks trying to trick the people by the way of possible future shutdowns being reported to CPL since CPL runs the system. They use the same excuse with every neighbor I have spoken with until I verified that all they wanted to do was verify the meter on the property to switch the customer from whatever company they had prior to CPL and that's when they quickly held their hands and said good night when just a few days prior my neighbor to the left couldn't get them to leave her alone. That is a bad practice CPL for getting your old customers back. Shame on you.

I switched to CPL from a Just energy..they explained kw rate 0.137 free weekends starting Friday evening until Monday am..kids in school from 7am to 6pm..adults work out of town from 7am to 6pm Mom through Friday..yet my current bill $253.61. Saved $55.79..woopty do..cant believe we at home all evening Fri..all day Sat n Sun..do shit load of laundry and drying on weekend since its free..and only save average about $8.50 a day on weekends? Hasnt been cold or hot all month of Feb so havent used ac..our stove is broken so no 220volt items being used...AGAIN..rip.off...STAY AWAY from CPL and only been with them x 3 months..and a $29.95 recovery fee? WTF

I've been a loyal customer for several yearz onlynfor them to shutboff my service after having troublr paying online. I eork ling uours and long days. I dont have time to contact anyone by phone to pay my bill.

I would never recommend cp&l to anyone. In August I called to c about making payment arrangements, I was approved. I was to pay 95.00 each month till I was caught up. In September during hurricane Harvey I contacted cpl again, I was still having trouble paying my bill. The gentleman I talked to at cpl told me to pay the 95.00 plus I told him I could make a 100 dollar payment on my regular bill. So I paid 195.00. I was told by cpl that I had not made my monthly bill so I defaulted according to them. When I called twice to try to fix the problem I was told both times I had to pay something immediately if they were even going to try to help me. I received a disconnect notice today for Monday the 23rd. When I called cpl the woman I talked to was rude and no help at all. My bill says I owe 765.00 when I called I was told I owed over 8 hundred dollars and that I had to pay the full amount or my bill could not be turned back on. Cpl also has a switch hold on my name and property, which means cpl would rather my family be without power rather than help me try to pay my bill.

My power was disconnected, come to find out I had been paying CPL for five months without knowing it. so I tried to reinstall service was told three different amounts to reinstall service by several different people after the fourth person they blacklisted my account. Said that I could not get service and that I could not even speak to anybody. Insisted I'd have to wait 3-5 for them to call me or pay $600. Then every person that answered my phone call was just plain rude! Five minutes later I got an account with TXU with a better rate nicer customer service and people who I could actually understand. I do not recommend CPL at all. I have been with them for over 10 years and had several problems!!

I believe the company is a total rip off i called to discuss my charges and know one could give me a clear answer on what i was being charged or why the person i spoke to did not speak english well and hung up on me im very great a math and started add up my charges i used 62 kwh at 0.099 a daily charge of 0.33 ( which no one could explain) and a charge of 2.79 transmission and distribution if you do the math it adds up to 9.26 i was charged 9.60 i understand its not alot but i looked back and this happened everyday trust me it adds up. I started to think about it and i belive its just taxes if that is the case then why couldnt the three people i talked to just tell me that and it should show on the statement how much im paying for taxes needless to say im very dissatisfied with the company and have already scheduled to transfer to a different company

Horrible customer service, don't listen, charge you for services you've already paid for, tack on "extra" "disconnect" charges, even though you did not choose to tx to another provider. Point the blame at the customer even though the customer was not the company that called to disconnect service.

My husband and I bought a new home, we were scheduled to close on March 1st. Approximately 1 week prior to our closing I used the online system to schedule our move, I scheduled to have the power turned on at the new house on the first, and off at the old house on the 31st. Well we close on our home, we go there, the power is on great!! We are thrilled. We began to move to our new home on March 4th, at approximately 2:30pm The lights went out. Well I get on the phone to CPL, and am told there is a power outage in my area, ok that's acceptable.... An hour later at 3:30 pm I noticed that all of my neighbors had power, so I get on the phone with CPL again....This time I was told there was some sort of computer glitch that caused the transfer to not happen...I am very annoyed after being on the phone for 45 mins, and the end result was they were going to prioritize my power switch and I'd have lights by either midnight that night or the next morning... Not happy but at least there's an answer. Here's the real kick in the behind from CPL, at 5:30 the same afternoon they called me back to tell me that they couldn't turn on my power at all because the meter is owned by a different light company....well this is 5:30pm on Friday afternoon, the other company doesn't open till Monday at 8 am, so my move is in a huge mess, and I have no power all weekend--thanks CPL!!!