Infuse Energy Customer Reviews
We've been collecting customer reviews for Infuse Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review
They have been as presented
I like renewable energy. They have been outstanding.
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5 Star Reviews
has 10 five star eviews.
Good Job
Other reviews are so fun to read. I've been with Infuse for a year, great plan, daily emails, got the bill credits EXACTLY as advertised for the usage amounts each month (I was smart enough to read the EFL and understand it), daily emails showing usage by the hour, weekly emails showing the usage averaged for each day, wonderful rate, but unfortunately contract is up so now they want me to pay a bunch more because I'm not a new customer now --- but I'm going elsewhere for next year because they don't offer the same, or even close, rates for renewal.
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Great Experience Thus Far!
I have the Keep It Simple Savings Plan and have thus far enjoyed my experience. Customer care has always been courteous and their online portal is super user friendly. I've never had issues with billing or service so can't complain! The rates with this company has also been fair in my opinion. Highly recommended! I will be renewing with them again! Feel free to use the referral code for extra savings, Ref. Code: YY44113. Enjoy your service!
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READ YOUR FACT SHEET
Cheapest Energy bill ive ever paid.Paid a flat rate every month, and I got an email every day saying how much usage i used the day before. If yall cant read the fact sheet, perhaps get someone else to commit to the contract. I paid exactly what i was told I was going to pay for the usage I used.Thank you for being so transparent.
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People Misunderstand then Blame the Company.
I read the reviews. People are stupid. They blame their mistake on a company! Up to 1000 kw, the bill is flat. Centerpoint makes the bill schedule. Not Infuse. You sign in the middle, you get a part bill. Not prorated people.I use between 900 and 940 each month. My bill stays the same. It went up during the summer... it's hot in the summer. I knew my bill would go up. Obvious. They're clear at enrollment. Unless you didn't listen. I asked questions when I was confused. Every complaint I've seen was either something the company had no control over, or was a customer not listening to what the plan states. And how can an enery company make your usage higher? They don't touch that meter. Centerpoint does. People need to take responsibility for their mistakes.How is this bait and switch? You choose the plan. They explained everything.
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They have been as presented
I like renewable energy. They have been outstanding.
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4 Star Reviews
has 0 four star eviews.
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3 Star Reviews
has 2 three star eviews.
Antiquated billing system
The people and plans at Infuse are good but their computer system is from the 1980's. Even on autopay I constantly get emails saying I'm late or about to be disconnected. Very annoying.
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Beware of extra charges
I have been with Infuse Energy for more than a year. I enrolled in autopay to avoid any extra fees. All good until my bank changed my card twice in a row within 2 weeks. Infuse energy charged $35 twice for declined transactions + $6 late fee and $10 disconnect notice fee. Autopay is for peace of mind but in this case, it is not. Instead of a notification for reminder, they charge extra for declined transactions. Not a good business practice
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2 Star Reviews
has 1 two star eviews.
Highly do not recommend
My bill was always very high. I've never paid so much before in my life.
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1 Star Reviews
has 17 one star eviews.
Sneaky pricing sheet - infuse in proud fooling you
We just got first bill and found out being tricked to assume that there is bill credit as we used 2000+ KWH in first month. here is EFL : "Bill Credits:If usage is greater than 999 and less than 1,501 kWh $60 Per billing cycleIf usage is greater than 1,500 and less than 2,001 kWh $30 Per billing cycle"I asked the customer service what is the reasonale behind just giving credit between 1001 and 1999 KWH, she seems to be amused "Got Ya" - in the end, my bad ; the customer service is bad - wait 15+ minutes to talk to a person; just avoid this company if you could. I wish I get truthful review before signed up. I suspect they manipulate rating in powerotochoose.com as it showed good rating but this site all have bad review
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A total rip-off
Used to pay $170/month with TXU when we lived in the house. I changed to Infuse Energy when my house became empty in order to reduce my bill. Conclusion: now I pay more than $400.00/month with Infuse Energy for an empty house. Unbelievable! stay away from this company.
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