Infuse Energy Customer Reviews
We've been collecting customer reviews for Infuse Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Infuse Energy
Good Job
Other reviews are so fun to read. I've been with Infuse for a year, great plan, daily emails, got the bill credits EXACTLY as advertised for the usage amounts each month (I was smart enough to read the EFL and understand it), daily emails showing usage by the hour, weekly emails showing the usage averaged for each day, wonderful rate, but unfortunately contract is up so now they want me to pay a bunch more because I'm not a new customer now --- but I'm going elsewhere for next year because they don't offer the same, or even close, rates for renewal.
Alternatives to Infuse Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Infuse Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| Bill Credit Bundle 24 | 24/months | 10.7¢/kWh |
| Maxx Saver Select 24 | 24/months | 10.8¢/kWh |
| Maxx Saver Select 12 | 12/months | 10.8¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Maxx Saver Select 24 | 24/months | 10.7¢/kWh |
| Maxx Saver Select 12 | 12/months | 10.7¢/kWh |
| Flash 24 | 24/months | 10.7¢/kWh |
Infuse Energy Rating and Review Summary
There are 35 total reviews for Infuse Energy, with an average rating of 2.5/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Infuse Energy | 2.5/5 | 35 |
| Star Rating | Ratings and Link |
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| 10 5 star reviews | |
| 2 4 star reviews | |
| 2 3 star reviews | |
| 1 2 star reviews | |
| 20 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Good Job
Other reviews are so fun to read. I've been with Infuse for a year, great plan, daily emails, got the bill credits EXACTLY as advertised for the usage amounts each month (I was smart enough to read the EFL and understand it), daily emails showing usage by the hour, weekly emails showing the usage averaged for each day, wonderful rate, but unfortunately contract is up so now they want me to pay a bunch more because I'm not a new customer now --- but I'm going elsewhere for next year because they don't offer the same, or even close, rates for renewal.
Zero problems with Infuse Energy
Just a quick note to say that I've had no problems at all with Infuse Energy and my bills have been lower-than-expected except of course for the dreaded Summer months. I like how they put all the information about billing right out front and I just signed another two-year contract with them.
Recent 4 Star Reviews
The "Keep It Simple" plan is great... just don't be one of the ones it's designed to rip off!!!
The biggest irony is that I love this plan, but that I would never have found it if so many people weren't complaining about being taken advantage of. :-)Let's be honest. Infuse Energy could not stay in business if the majority of their customers were paying 2.8 cents per kWh. Even if most customers were underutilizing the plan and paying an average of 5.6 cents per kWh (using 500 kWh a month), they'd still not be able to operate. Their entire business model is based on luring people in with the cheap rate promise, and people going *just* over the 1000 kWk limit.That being said, if you know this going in... just take advantage and be one of the minority of their smart customers! Read the fine print of the EFL, understand what you have to do to avoid extra fees, monitor your usage with SmartMeterTexas and for all that's holy buy a smart thermostat like a Nest to guarantee that you never go over 1000 kWh. Oh, and if you have no idea what your avg monthly electricity usage is? Stay away until you do!
Just moved from san diego to spring
6 months ago my family moved to Spring Tx. and we set up with Infuse Energy and what they offered and what we got was right on. Customer service is excellent and the pricing is good for now.
Recent 3 Star Reviews
Antiquated billing system
The people and plans at Infuse are good but their computer system is from the 1980's. Even on autopay I constantly get emails saying I'm late or about to be disconnected. Very annoying.
Beware of extra charges
I have been with Infuse Energy for more than a year. I enrolled in autopay to avoid any extra fees. All good until my bank changed my card twice in a row within 2 weeks. Infuse energy charged $35 twice for declined transactions + $6 late fee and $10 disconnect notice fee. Autopay is for peace of mind but in this case, it is not. Instead of a notification for reminder, they charge extra for declined transactions. Not a good business practice
Recent 2 Star Reviews
Highly do not recommend
My bill was always very high. I've never paid so much before in my life.
Recent 1 Star Reviews
OMG STAY AWAY!!
Literally got scammed by this provider.
These guys will scam you. Do not waste your time with this provider. Their customer service is equivalent to the type of service youd get from McDonalds. I moved out of my apartment 2 months ago and was told I wasnt liable for charges after moving out and now they are sending usage bills 2 months later. 200$. We are literally in the middle of a pandemic and they want to extort customers and threaten to send bills to collection. One customer rep will tell you one thing over the phone, and when you talk to another rep, they'll say "I don't know why he'd tell you that". They will claim to do an investigation, which is a LIE. If my case was investigated, they would literally hear me asking questions about termination e.t.c. OWN YOUR TRUTH. THIS IS NOT THE WAY TO MAKE MONEY
Horrible, horrible customer service
I am trying to contact them to discontinue service because I am moving. I had to dial in about 20 times because the number kept directing me to a bunch of sales speils for medicare, etc.... or the call simply did not go through. I finally got through to the computer answering system and have been sitting on hold for 20 minutes. I don't know if this is some ploy they use to prevent people from discontinuing service so the company continues to make money or if they are just so incompetent that they condone abysmal customer service. Either way, they are horrible. DO NOT USE THIS COMPANY!
All Reviews By Date
OMG STAY AWAY!!
Literally got scammed by this provider.
These guys will scam you. Do not waste your time with this provider. Their customer service is equivalent to the type of service youd get from McDonalds. I moved out of my apartment 2 months ago and was told I wasnt liable for charges after moving out and now they are sending usage bills 2 months later. 200$. We are literally in the middle of a pandemic and they want to extort customers and threaten to send bills to collection. One customer rep will tell you one thing over the phone, and when you talk to another rep, they'll say "I don't know why he'd tell you that". They will claim to do an investigation, which is a LIE. If my case was investigated, they would literally hear me asking questions about termination e.t.c. OWN YOUR TRUTH. THIS IS NOT THE WAY TO MAKE MONEY
Good Job
Other reviews are so fun to read. I've been with Infuse for a year, great plan, daily emails, got the bill credits EXACTLY as advertised for the usage amounts each month (I was smart enough to read the EFL and understand it), daily emails showing usage by the hour, weekly emails showing the usage averaged for each day, wonderful rate, but unfortunately contract is up so now they want me to pay a bunch more because I'm not a new customer now --- but I'm going elsewhere for next year because they don't offer the same, or even close, rates for renewal.
Horrible, horrible customer service
I am trying to contact them to discontinue service because I am moving. I had to dial in about 20 times because the number kept directing me to a bunch of sales speils for medicare, etc.... or the call simply did not go through. I finally got through to the computer answering system and have been sitting on hold for 20 minutes. I don't know if this is some ploy they use to prevent people from discontinuing service so the company continues to make money or if they are just so incompetent that they condone abysmal customer service. Either way, they are horrible. DO NOT USE THIS COMPANY!
Antiquated billing system
The people and plans at Infuse are good but their computer system is from the 1980's. Even on autopay I constantly get emails saying I'm late or about to be disconnected. Very annoying.
Zero problems with Infuse Energy
Just a quick note to say that I've had no problems at all with Infuse Energy and my bills have been lower-than-expected except of course for the dreaded Summer months. I like how they put all the information about billing right out front and I just signed another two-year contract with them.
Scam. dont use
I signed up with Infuse for one of my rental properties and it was just supposed to be for 2 months...enough time to enable me clean up the house and get it ready and find another tenant. for that 2 months, there was no body living there. its a 2 bedroom condo and 1st month, they send me a bill for $86. i complain and they brush it off and deny my complaint.
I just got the 2nd month bill now for $225 for a 2 bedroom with no body living there. this is the biggest scam of the century and no one should take up their services. I will file a complaint if they dont correct this. this is incredible
Very Pleased
What I like about Infuse is the pricing info online. All you have to do is plug in your KWH used from a past month and see what you would have paid if you had a particular contract with Infuse. Transferring service was easy, and the customer rep was professional and courteous - answered all my questions. So far after 3 months, I've had no billing issues. I particularly like the ability to have a 3 year contract.
Beware of extra charges
I have been with Infuse Energy for more than a year. I enrolled in autopay to avoid any extra fees. All good until my bank changed my card twice in a row within 2 weeks. Infuse energy charged $35 twice for declined transactions + $6 late fee and $10 disconnect notice fee. Autopay is for peace of mind but in this case, it is not. Instead of a notification for reminder, they charge extra for declined transactions. Not a good business practice
Sneaky pricing sheet - infuse in proud fooling you
We just got first bill and found out being tricked to assume that there is bill credit as we used 2000+ KWH in first month. here is EFL : "Bill Credits:If usage is greater than 999 and less than 1,501 kWh $60 Per billing cycleIf usage is greater than 1,500 and less than 2,001 kWh $30 Per billing cycle"I asked the customer service what is the reasonale behind just giving credit between 1001 and 1999 KWH, she seems to be amused "Got Ya" - in the end, my bad ; the customer service is bad - wait 15+ minutes to talk to a person; just avoid this company if you could. I wish I get truthful review before signed up. I suspect they manipulate rating in powerotochoose.com as it showed good rating but this site all have bad review
HORRENDOUS
Horrendous plan. A ripoff. The worst that I have had. The fine print of the TDU Energy Charge of almost $70 of a $195 bill. Stupid on my part. Do not use.
Do not recommend
Poor clients service, absolutely bad attitude, unfair conditions, I paid 350$ deposit and after a month of waiting still havent received MY money back! Guys, choose any other supplier but only not infuse energy, such companies shouldnt be on the market !
Beware of sneaky deposit
Even if you click the not to bill with credit card they will use your credit card. I utilized the online system to start my service on a Friday. Hoping to have service by Sunday. They charged my card on Saturday for $350 deposit. Tried calling them on Saturday morning, but they are not open (good time to charge your card when you cant call them). No service still on Monday. Called them on Monday with no help..."we will not cancel the security deposit nor cancel your account". "Not our problem you don't have service call the distribution company." Worthless company. I spend thousands of dollars a month on multiple properties across Texas. Will NEVER use this company again!!!!
Infuse Deserves a Zero Star Rating
Signed up two months ago, monthly bill went from and ~$55 per mo (for one bed apt) to ~$125 per mo. NO way does this even make sense. I just switched to new company yesterday and am paying the $200 early cancellation fee, because even though I get hit with the $200 now I'll actually save more money over the next 12 months by not having to pay double what I'm paying. Infuse plans are very misleading and strongly recommend you read all the fine print, because they're are some thing in the user service contract you wouldn't expect to find. Their rates are horrible. If anyone is giving them high ratings, it's probably employees or family relations to the owners of the company. This utility company should be avoided at all costs. If you're reading this review, you've been warned. Believe the bad reviews, these are statements of fact, and sympathize with those who've been scammed too.
Great Experience Thus Far!
I have the Keep It Simple Savings Plan and have thus far enjoyed my experience. Customer care has always been courteous and their online portal is super user friendly. I've never had issues with billing or service so can't complain! The rates with this company has also been fair in my opinion. Highly recommended! I will be renewing with them again! Feel free to use the referral code for extra savings, Ref. Code: YY44113. Enjoy your service!
A total rip-off
Used to pay $170/month with TXU when we lived in the house. I changed to Infuse Energy when my house became empty in order to reduce my bill. Conclusion: now I pay more than $400.00/month with Infuse Energy for an empty house. Unbelievable! stay away from this company.
Payments post late, constantly threaten to disconnect
I've NEVER had my electricity disconnected until signing up with Infuse. I use USAA Bill Pay to pay all my bills every month. It's only my payments to Infuse that seem to "never make it", "show up late", or post late. The payments are only being sent one town over, they aren't even crossing state lines. I don't have this issue with any other bills. My last payment to them apparently never made it....I found this out because 12 days after my bill due date (having paid all my monthly bills for my entire contract) they cut off my power!!! Then I got charged $95 in fees to get it back on. I will NEVER EVER use them or recommend them to anyone. That was absolutely insane!
The "Keep It Simple" plan is great... just don't be one of the ones it's designed to rip off!!!
The biggest irony is that I love this plan, but that I would never have found it if so many people weren't complaining about being taken advantage of. :-)Let's be honest. Infuse Energy could not stay in business if the majority of their customers were paying 2.8 cents per kWh. Even if most customers were underutilizing the plan and paying an average of 5.6 cents per kWh (using 500 kWh a month), they'd still not be able to operate. Their entire business model is based on luring people in with the cheap rate promise, and people going *just* over the 1000 kWk limit.That being said, if you know this going in... just take advantage and be one of the minority of their smart customers! Read the fine print of the EFL, understand what you have to do to avoid extra fees, monitor your usage with SmartMeterTexas and for all that's holy buy a smart thermostat like a Nest to guarantee that you never go over 1000 kWh. Oh, and if you have no idea what your avg monthly electricity usage is? Stay away until you do!
Keep it simpple 12 - great plan and good customer service
Since we want to keep our usage under 1000 kwh, we were not sure the billing cycle dates. We sent email to customer service about it and got a response within 24 hours and with detailed explanation... Our bills for the last 2 a months are $28 a month - you cannot beat that price anywhere.
READ YOUR FACT SHEET
Cheapest Energy bill ive ever paid.Paid a flat rate every month, and I got an email every day saying how much usage i used the day before. If yall cant read the fact sheet, perhaps get someone else to commit to the contract. I paid exactly what i was told I was going to pay for the usage I used.Thank you for being so transparent.
They deserve a ZERO star rating, DON'T EVER USE THEM!!!
I signed up with infuse energy after moving across the country based solely on price per kwh. I have made the biggest mistake EVER!!! I had a bill for the wrong apartment number where ZERO kwh of energy went to and I received a $99 bill?!?!! Can you believe that?! I called and after having to escalate the call from the customer support member I spoke to to the supervisor, Sydney, she waived $50 of my fee after I had to argue about how ridiculous this is, and told me that the rest had to be waived by calling Oncor, which was completely false information, she lied. I called and spoke to oncor, who was much nicer and they said they do not bill the consumer directly and therefore all fees can only be waived through the provider, infuse energy. I called back to infuse, and the customer representative told me "I spoke to my supervisor who said she already spoke to you and waived the highest fee and she won't be waiving anymore." I was told my remaining fees were for energy usage that went to that apartment, and when I said but what about the $5 "zero usage charge" that is on the bill, I was told in the same breath, oh yeah there was not usage in that apartment, that's why you're being billed. This company has some sketchy business practices at best. This is the most ridiculous thing I have EVER experienced. I am a brand new customer and they have done NOTHING to retain my business, and therefore I write this review so others like me don't EVER use this awful company ever again and have to deal with these poor customer service people like I've had to.
Cancellation process
I called early June to cancel my service because I would be going into Active Duty with the military, but did not have my orders available at the time of cancellation. Being on active duty orders you are very limited when you have time to get mail check emails or do anything outside from what you are suppose to. Well infuse energy decided to charge me a $200 cancellation disconnection fee not even 2 weeks after I discontinued my service and not give me appropriate timing to send in documentation. Even thought they shouldnt be asking for military documentation. If they are so concerned with having paperwork they can contact my leasing office for the paperwork or move out date. Being a single father and only having the income of military $ 200 is a lot of money to wait an xtra 10 days for them to return.
Glad I switched
I've had a great experience and don't understand all the negative reviews. My bill is what they said it would be: $35 for usage under 500kwh. I gathered my previous years usage and stuck it in their rate formulas and found it was lower than Stream energy. So far that's been the case and I'm glad I switched.
Infuse Energy has Terrible Customer Service!!!
Every time I have to call these morons, it makes me want to pull my hair out. This company has THE WORST customer service. Their CSRs are rude and condescending, and say one thing on the phone and the opposite via email. Then when you call to straighten it out, they go by what was said on the email only and deny they said otherwise over the phone. I'm glad I left this pathetic company.
Same Complaint as everyone else...THEY DONT PRORATE...
THEY DONT PRORATE... if you sign up for the flat rate and the billing date is 2 days after you sign up, you pay for the whole month. Same at the end of the contract. If you dont switch over before your billing cycle is over they chrage your for the whole next month even if its for a day.
Unethical and Predatory would be an accurate term for how they operate.
The new plan i switched to prorated everything...
Just moved from san diego to spring
6 months ago my family moved to Spring Tx. and we set up with Infuse Energy and what they offered and what we got was right on. Customer service is excellent and the pricing is good for now.
Full charge for short billing cycle
They cut my first billing cycle short and billed me for the full month. They choose to end my first billing cycle on the day right before my usage spiked, when I turned on the central heat in my apartment. They have no excuse to end the first billing cycle whenever they want because I know they have my daily energy usage (I receive them in the email every day), no excuse that they 'do not have the meter reading in the middle of a cycle'. I understand writing in the non-proration clause for when a consumer ends the utility service in the middle of a cycle, but to cut the first billing cycle short when they have daily usage readings is predatory and unethical.
People Misunderstand then Blame the Company.
I read the reviews. People are stupid. They blame their mistake on a company! Up to 1000 kw, the bill is flat. Centerpoint makes the bill schedule. Not Infuse. You sign in the middle, you get a part bill. Not prorated people.I use between 900 and 940 each month. My bill stays the same. It went up during the summer... it's hot in the summer. I knew my bill would go up. Obvious. They're clear at enrollment. Unless you didn't listen. I asked questions when I was confused. Every complaint I've seen was either something the company had no control over, or was a customer not listening to what the plan states. And how can an enery company make your usage higher? They don't touch that meter. Centerpoint does. People need to take responsibility for their mistakes.How is this bait and switch? You choose the plan. They explained everything.
Block rate is a bad deal
My first bill was for only 8 days. Infuse fails to inform you that they bill whenever Oncor sends out the meter information. This could mean that you get a full month of 28-34 days (Oncor has odd month cycles) or less than a week. But you get the full block charge no mater what. Their contract is so short so that they can continually screw over new people while letting disappointed customers go before they leave negative reviews. 35 cents a kWh was my first bill. Hopefully my next 3 will be able to reduce my average. I will not be returning to a similar block rate.
High Bills
Switched from 4change to infuse energy and it was the biggest mistake I made. Bill are very high. Their block charges are higher than 4change energy. They charge a flat rate of $ 99 for 1000 KWH of usage and .0925 for extra say 200 KWH used which comes to $ 125 inclusive of taxes and I paid much less from the previous provider. Watch out don't get fooled as I was. Bait and Switch and I am stuck for a year!
Worse Customer Service, Spiked bill after 3 months
Where do I start? My bill was fairly load the first 3 months but after that it started Rising. I started paying attention because I work out of town in the summer when my kids are out of town so no electricity is on in the house. My bill went from $83 with us being home two $385 in the summer time when no one was home. I've called them numerous a time about this issue and the customer service was horrible and they were not able to explain anything but repeat what was on the bill. Needless to say I wanted to use another company and they put a hold on my account until the past due balance was paid. I paid the past due amount and they delayed getting the hold off of my account so I can leave the company. From customer service to supervisor to MGR in the company at Infuse energy, the attitude and explanation was horrible. I would not recommend this company to anyone.
Shady and Misleading. STAY AWAY
This utility service seems to offer very good deals, but don't get scammed! I signed up for a plan that was a flat rate of about $35 up to 1000 kWh which seems great. However, I received my first bill after just two days of service, for the full price on only about 60kWh, or nearly 60 CENTS PER KWH. This is insane. Also, a "month" apparently ranges anywhere from 28 to 34 days, so during the longer months you have a much greater chance of exceeding the limit and having to pay the overage price of $110/month +11 cents per kWh. ANd in the shorter month you're not using as much but still paying the full flat rate. Any time you call to complain, they just say it was in your contract and you should have known better. Well, I guess I should have. Maybe this will keep others from making the same mistake. I'm getting away from them as soon as I can.
They have been as presented
I like renewable energy. They have been outstanding.
Highly do not recommend
My bill was always very high. I've never paid so much before in my life.
Do not use them!!!!
They didn't notify us that our rate was going to increase from 3.2 cents to 13.5 cents, they charged us for two extra months after our lease was up and we canceled our contract, they kept us on hold every time we wanted to talk to a supervisor, and they didn't return our deposit after never missing an extra payment... this company cost us several hundred extra dollars.... WORSE ENERGY COMPANY WE HAVE USED YET!!! Do not use them...