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Customer Reviews of Power of Texas
Most Recent Power of Texas Reviews
This is the cheapest my bill has EVER been! — Amazing! from Missouri City TX
great so far — ladner from Pattison TX
I think it's a great electricity company and I love the experience with my family ,thanks — Hector from Corpus Christi TX
4-5 Star Reviews: 6 (60%)
This is the cheapest my bill has EVER been!
3-4 Star Reviews: 1 (10%)
great so far
1-2 Star Reviews: 4 (40%)
I am writing today to inform anyone interested in Power of Texas of my experience. In short. Price is a little high, I have only had service during fall/winter season. Makes me afraid for summer when I will need to use the a/c. I have only needed to call Customer Support one time and it was an unpleasant experience. I have made all my previous payments in full and on time. When I was making this months payment I paid early and didn't pay in full.... I was later emailed that my electricity was going to get shut off in 2 days. I was thinking okay no problem, I will just call and ask for a one day extension because I would get paid the day after my electric was due to get shut off. I call and the first gentlemen I speak with tells me that he can help me but I would need to put a deposit of 13$ down in order to get an extension. I then go on to tell him that I couldn't make the deposit but I could pay the remaining balance in full the day after it was scheduled to get shut off. He then tells me that cringe word "Policy." Now I know that I cant talk to this man because he will never help me. I asked to speak with the manager and at first he was hesitant but then I was put on hold. I now have the "pleasure" off speaking with the manger Nelson. Nelson starts the conversation by telling me he knows everything already because the employee before him filled him up to speed. "Unfortunately, policy states that we need a down payment in order to arrange the payment for the date you want." he tells me. Once again I explain that I wouldn't be able to make any payment that's why I am calling because I needed help for just ONE day. He tells me the same thing like at least 19 times. I realize yet again I will not be getting anywhere with this employee either, next I ask if there is anyone above him. "Yes." he answers. I asked to be transferred to the manger above him. Now check this out! He tells me that he would have to email the manager because they don't talk on the phone and it will take 24-48 hours! I don't have that kind of time to wait because they will still shut off my electricity. I had to do a great deal of arguing with this guy when he finally says he will email the manager right then as we were on the phone. He kept trying to hang up with me and some more arguing got me 30 minutes, in stead of 24-48 hours because of high call volume. I did miss the call from the manger, my fault. I was occupied with my toddler. Anyway, Mr. Nelson then calls me 15 minutes later and this time he starts similar to last time but you'll see.... He starts this conversation by saying that last time we talked he was getting all of his information from his employee instead of actually looking into my account to see what he could do for me. He then tells me that he could grant my one day extension after looking into my account and seeing that I paid half of my bill and that could be the "down payment" that they needed. I say thank you and we end the conversation. I was just extremely upset about the whole thing. I really didn't have money for a down payment and they were really going to shut off my electricity for ONE day. They are only willing to "help" if they have first charged you. Like you aren't already paying for service in the first place. Its just wild. I was only asking for one day. He also goes its just $13 dollars..... I mean I get that but when you don't have it... you don't have it. My plan ends soon and I will not transfer my services the next place I go. I suggest you avoid. Don't be another me and sign up. You've got a step up because I didn't even read the reviews and I wish I would have. Life happens and the last thing you want is to give money to people who cant empathize with there customers when something goes wrong and they need a few days but still need to keep the lights on for the kids.... You decide.
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Power of Texas FAQs
What is the cheapest plan that Power of Texas has?
The cheapest plan Power of Texas has is Power of Texas 12, with rates starting at 10.9¢. This is a 12 month plan. You can find details for that plan here.
Where can I order Power of Texas electricity?
Power of Texas has electricity plans in Texas
Where can I order Power of Texas natural gas?
Power of Texas does not have any natural gas plans
What do customers think about Power of Texas?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Power of Texas customer review is 3.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!