Understanding The Power To Choose Scorecard





Power to Choose Electricity Rates

What is The Power To Choose

The Power to Choose provides an easy way to shop for Texas electricity rates. Unfortunately it is often confusing and misleading. It’s often referred to as “The Power to Confuse” as many Texas electricity companies use it as their primary source of electricity orders.

The one thing that the power to choose provides is complaint data from the Texas PUC. This complaint data provides great insight into companies ability to accurately bill, and provide customer service in a timely manner.

Most complaints that the Texas PUC receives are billing related, which is different from the data that Texas Electricity Ratings uses. TER rates rank and reviews providers based on real-time data, prices, features, reviews from our users, 3rd party reviews, 3rd party data sources, surveys and real time plan analysis.

So, based on Power to Choose Scorecard who are the top ranked providers available on Texas Electricity Ratings. (as of May 2021)

About the Power to Choose Rating Scorecard:

The Power to Choose scorecard uses a five dot system to indicate where 5 dots = The Lowest Complaints per 1000 customers.

Power to Choose Scorecard Legend

●●●●● Lowest Complaint Rate

●●●●○ Lower than Average Rate of Complaints

●●●○○ Average Complaint Rate

●●○○○ Higher than Average Rate of Complaints

●○○○○ Highest Complaint Rate

The Power to Choose Scorecard

Power to Choose Ranking

Provider/ Brand

Parent

●●●●●

RELIANT ENERGY

NRG

●●●●○

TXU ENERGY

Vistra

●●●●○

GREEN MOUNTAIN ENERGY

NRG

●●●●○

TARA ENERGY

Just Energy

●●●●○

CONSTELLATION

Exelon

●●●●○

FIRST CHOICE POWER

NRG

●●●○○

RHYTHM

N/A

●●●○○

US RETAILERS (Cirro, Discount, Pennywise)

NRG

●●●○○

SOUTHERN FEDERAL POWER

N/A

●●●○○

DIRECT ENERGY

NRG

Power to Choose Scorecard Methodology:

REPs are scored into five groupings of approximately equal size based on a 6- month rolling average of complaint rates per 1,000 customer relative to other companies.

Signficant changes in the complaint score may occur from month-to-month for smaller REPs based on only a few complaints. This complaint scorecard should be viewed as only one measure of the customer service provided by REPs.

Please note the complaint score is based on a rolling 6-month average of the total number of informal complaints investigated, irrespective of whether or not the company was determined to be at fault or adequately resolved the customer's complaint. (Note - this means - the Count of Complaints - EVEN when the Provider is not liable)

In many cases, the PUC's informal complaint process adequately addresses the customer complaints with quick resolution by the REP. You may wish to also review other resources regarding a REP's customer service such as your local Better Business Bureau.

Other Power to Choose Resources


Power to Choose

Understanding Power to Choose

Texas Electricity Ratings vs Power to Choose

Texas Deregulation and Your Power to Choose

Who Has the Power to Choose

Power to Choose Plan Rates Comparison

Power to Choose Scorecard

FAQ - Power to Choose