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Our Grading of American Light & Power
Customer Reviews of American Light & Power
Most Recent American Light & Power Reviews
No problems at all. — JR from Houston TX
American Light & Power have been great for supplying our power needs. was easy to change over to them, great charges, easy payments with Auto payments so you never get a late fee. — AL&P service from Mercedes TX
No real headaches.....there were a couple email exchanges during the initial setup as I went through a 3rd party vendor to sign up, but other than that everything has been great and cheap. — Donald from Houston TX
4-5 Star Reviews: 9 (64%)
No problems at all.
3-4 Star Reviews: 1 (7%)
Switched to American Light & Power due to their good price for low usage account. Everything turned out OK since no much services were needed except for billing and payment on-line.
2-3 Star Reviews: 2 (14%)
I do not pay my bills through the AL&P website as I choose to do all of my bill paying through my bank's bill pay system. I have been with the company for 2 months and both months I have received disconnect notices because they are incapable of posting a live check! The check arrives a week before the due date but the customer service rep. (and I use that term loosely) continues to state that the reason they are not being credited is because I'm not paying through their website. It was a circular conversation that lead absolutely nowhere . I regret signing a contract with them, and will cancel as soon as possible.
1-2 Star Reviews: 2 (14%)
Info that was given from this electric to help me save was wrong. I'm having to spend twice as much as I did with my last. I don't recommend, unless you want something close to the expensive prices like TXU and reliant. Not recommended for low income families.
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American Light & Power FAQs
Where can I order American Light & Power electricity?
American Light & Power does not have any electricity plans
Where can I order American Light & Power natural gas?
American Light & Power does not have any natural gas plans
What do customers think about American Light & Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average American Light & Power customer review is 3.9 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!