Our Grading of Pronto Power

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Pronto Power Plan Summary

Pronto Power does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Chariot Energy and Constellation instead.

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Customer Reviews of Pronto Power

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Most Recent Pronto Power Reviews  


Simple fast prepaid electricity!
I was Payless Power customer for years, always kept funds in my account. With this pandemic going on, here is where I realized how bad my plan was with Payless Power. They charged me extra on my rates cause I no longer had money. Yes, they didnt disconnect me but raised my rate by 4 cents.
I called Pronto Power, reviewed the plans and thats when I realized all the hidden language Payless was charging me. Pronto Power is the best prepaid electricity company in Texas. These guys got me started with $10, in 4 days I hit negative balance, when I called yesterday (Wednesday) they protected my account till Friday for free. And if I cannot pay, I can request a loan at my choice. Or simply find another company. Thats 2 more days without having to lock my meter. Thats trusting me to make a payment, that is working relationship I can handle.
I recommend to anyone and everyone. Dont take my word for it, just ask the questions for yourself. I appreciate all you have done Pronto Power.
Gene W. from Houston TX

best prepaid company !!
I was with reliant paying a ridiculous rate almost up to $400 a month , decided to try pronto power out and began paying between $85-$90 for a 4 bedroom house. Best thing I've done for my home and family. highly recommended for low rate & best services . Isabel from Houston TX

Pronto Power Is Affordable &Works with You & 4 U
The associate that answers the phone at Pronto Power, are always so nice and helpful.
They're very understanding and go out of their way to help you.
The wait time can be long,
15 - 45 minutes
Mellissa Brewer from Fort Worth TX


4-5 Star Reviews: 8 (67%)



Simple fast prepaid electricity!

I was Payless Power customer for years, always kept funds in my account. With this pandemic going on, here is where I realized how bad my plan was with Payless Power. They charged me extra on my rates cause I no longer had money. Yes, they didnt disconnect me but raised my rate by 4 cents.
I called Pronto Power, reviewed the plans and thats when I realized all the hidden language Payless was charging me. Pronto Power is the best prepaid electricity company in Texas. These guys got me started with $10, in 4 days I hit negative balance, when I called yesterday (Wednesday) they protected my account till Friday for free. And if I cannot pay, I can request a loan at my choice. Or simply find another company. Thats 2 more days without having to lock my meter. Thats trusting me to make a payment, that is working relationship I can handle.
I recommend to anyone and everyone. Dont take my word for it, just ask the questions for yourself. I appreciate all you have done Pronto Power.

Gene W. from Texas
April 16th, 2020

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No 3-4 star reviews have been posted or approved yet
No 2-3 star reviews have been posted or approved yet

1-2 Star Reviews: 4 (33%)



Very Rude

Almeda was very Rude and would not let me Speak to a Manger . She told me one thing and Lied to me about my payment. I Not Happy with the Service.

Maria from Texas
March 23rd, 2020

Billing & Account Management
Customer Service
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Pronto Power FAQs  


Where can I order Pronto Power electricity?


Pronto Power does not have any electricity plans

Where can I order Pronto Power natural gas?


Pronto Power does not have any natural gas plans

What do customers think about Pronto Power?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Pronto Power customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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