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About Pronto Power

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PUCT#:



Texas Electricity Ratings Score:


( 2 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Pronto Power Customer Engagement

5   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Pronto Power







5 Reviews and Replies for Pronto Power


Worst prepaid service
(1.2 / 5)

  Worst experience when I enrolled in service at my house they have hidden monthly fees and ugly CS Agents and the manager Phillip is never available or supervisor Aaron always out they added a SH on my acct and never removed it after I paid the $20 they didnt want to let me switch WORST EVER

Worst service company from Houston
January 31st, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Caring Company!
(5 / 5)

  This company Truly cares not like other prepaid companies. They always assist me with free extensions and even loan me money when times get hard for me. They definitely always work with me. I really love this company!!

Rocio from Houston
October 11th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Pronto Power for the elderly
(5 / 5)

  Pronto Power has been a Godsend for my grandmother. I have to manage her SS check which can be difficult. Their rates are the best without any lies. I tried Payless Power they overcharged you when you have less money on your account. At Pronto, they have given help when we were days short from my grandmother's check with account protections. There isn't another prepaid company who can match their rates or their customer service. Thanks Pronto Power, I recommend to my friends all the time. Oh when we do, they give us an extra $20 as a referral.

R Jordan from Houston
October 8th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions

Great pay as you go services
(4.8 / 5)

  I am a current active customer with pronto power and so far it has been a great experience, I receive extensions every time i cannot come up with the money and or a loan when really needed and i don't get charged a fee for that help. they are very helpful and understanding with my situations...they also have contests on their facebook page which is really cool, and when they are closed if you email them or send them a message on facebook they respond fairly quick. the price is just right and even if the price was higher id pay it cause the customer service is great and they help you out A LOT!

Matt castillo from Humble
September 29th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions

The best Prepaid Electric companies by far.
(5 / 5)

  I have been with Power Pronto for only a little time but I am very very happy. My bill went down, the daily usage updates are a great tool to learn how to preserve energy. The Customer service is absolutely amazing !! Pronto Power will help you save not pay more. Pronto doesn't punish you for having less money in your account, will offer free account protections till payday, offers to get customers back into monthly billing after 90 days. No other prepaid electric company can compare to Pronto Powers plans and benefits.

J.Wolff from San Juan
July 25th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions


Updated: 02-17-2018
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