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About Simple Power

Simple Power
PUCT#:

Simple Power was a retail electricity provider that operated in Texas selling residential and commercial electricity to consumers. They were purchased in 2011 by Cirro Energy, a subsidiary of Dominion Power.

Dominion is one of the nation's largest producers and transporters of energy. Dominion is also the regulated utility provider in Virginia and North Carolina.



Texas Electricity Ratings Score:


( 2.2 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Simple Power Customer Engagement

13   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Simple Power








13 Reviews and Replies for Simple Power


Sorry to see you go
(1.8 / 5)

  I am displeased at the departure of Simple
Power, however it
happened, from the marketplace. It appears it's
now been absorbed by Cirro Energy and after
speaking to their customer service and
comparing plans, it's not in the best interest
of Simple Power customers to accept this
default switch. It will pay for you to do a
little research for a better provider, although
no company out there in the Oncor service area
could touch Simple Power for the value they
offered of "simplicity".

Robert from Dallas
June 14th, 2011

Billing and Account Management
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BAD BAD BAD
(1.1 / 5)

  No one should sign up for Simple Power-They simplely have a bad billing and accounting.
They are using deceptive business tactics and bad customer service.
They claim they will fix the billing problems but after talking to more than 5 people and each time they say they will correct it is still not corrected

Robert from Fort Worth
March 30th, 2011

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been a good deal for me
(4.2 / 5)

  absolutly no probs signing up or monthly payment plan. my plan runs out in april and im price shopping. i let them know i really like my experience with them but may be moving to a lower rate. they immediatly emailed back and offered a lower rate wanting to keep my business. 26 years with tu elec and they wouldnt budge on their substanially higher rate. kudos to simple power for trying to keep their customers even if theyve only been with them for 1 year.

BT from Waxahachie
March 21st, 2011

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Increment from introductory lower rate
(3.5 / 5)

  I moved in Texas a year ago.
Simple power quote a very nice rate for the first time.
after a year now, the rate is increased from ~10c/kwH to ~12C/Kwh because I use less than average 500kw per month.
They only offer first introductory rate for new customer...

Sun from Irving
July 16th, 2010

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Beware
(0.6 / 5)

  This company will sign you up at a good rate, but when your service plan expires it will increase your cost by more than fifty percent. In my case it did so without any notice. This is a company to be avoided.

Donald L. Niewyk from Dallas
June 29th, 2010

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Simple Power Variable Plan
(3.3 / 5)

  I chose Simple Power's variable plan in March 2010 based solely on price. They switched me off-cycle and did not pass the fee on to me. I missed my second bill from them, and emailed them receiving no response. I had to call them in order to get a bill generated for the month of April. Having been a previous employee of my TDU, I contacted a friend at TNMP to find out that my meter had been estimated for the month. I finally received my bill from Simple Power and have received my May and June bills without issues. I do say I am surprised that they did not have an exception process in place to "catch" my account not billing in April due to the estimate. If they do, my account fell through the cracks. Before receiving the estimated bill, I read my meter and calculated an amount based on that consumption and mailed that payment to them so my May bill wasn't going to be an inflated catch up bill. Other than that issue, great company, good prices, easy to read bills....simple.

Shari Baird from Angleton
June 27th, 2010

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Promotions are misleading
(1 / 5)

  referral program does not work if you refer yourself and move from one apt to other. Don't refer yourself if you move from one apt to other. And Simplepower just gives $25 bucks. There are other better companies out there.

John from Plano
June 10th, 2010

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Simple Power is terrible
(0.7 / 5)

  I used simple power for both my business and my residence. My experience with them was terrible, they were non-responsive to complaints. All in all a very disappointing experience.

KH from Spring
May 17th, 2010

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Good for 1 contract term!
(3.2 / 5)

  I've been a customer with Simple Power for the past 11 months and I haven't really had any issues. Best part is that their billing is extremely simple and easy to understand. My contract ends in about 3 weeks and they want to raise the rate by over 25% even though I have always paid my bills within a week from the billing date and I've even referred a few people who signed up with Simple Power. I called and requested they reconsider the price hike and they wouldn't budge. I asked the agent on the phone if they even cared that I may switch and the agent was rude enough to say "your contract is up in a few weeks it is up to you to pick a different provider if you want to" and that is exactly what I will be doing by the end of the month.

Martian Soldier from Lake Jackson
February 17th, 2010

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Good experience, great fixed rate plan rates
(4.4 / 5)

  I've had Simple Power for two years now and have had a great experience with them--both the prices and the customer service. The website could use a little more work, which is why I gave them the 3 stars, but their customer service on the phone is good. Much better than previous provider experiences.

Allen O. from Dallas
January 10th, 2010

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Simply works!
(3.7 / 5)

  Good service. Good rates. easy payment options. website is not that great but it works.

Tushar from Plano
October 3rd, 2009

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would not recommend
(2 / 5)

  They did a great job when I was signing up, but once I was a customer, they have been rude, even to the point of hanging up on me.

They ask for your email and phone number, but don't use it to notify you about your account. Instead, they use the postal service, which is much slower.

They have refused when I have asked to speak to a supervisor.

Very poor customer service! Good thing I only signed up for 6 months. You can be sure I will be switching as soon as the contract is up.

Unhappy Customer from Dallas
September 24th, 2009

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THE NAME SAYS IT ALL
(5 / 5)

  FIXED RATE OF 11.3 PER KWH FOR 12 MOS. NO ADDITIONAL CHARGES OF ANY KIND. BEST I'VE SEEN

BOB from ROCKWALL
June 19th, 2009

Billing and Account Management
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Updated: 02-17-2018
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