Smart Prepaid Electric Resources
Smart Prepaid Electric is an electricity provider operating in the deregulated Texas marketplace that specializes in pre-paid electricity. Smart Prepaid caters to customers that have advanced smart-metering systems to offer prepaid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then monitor their usage and how much power they have left through their personal accounts.
Smart Prepaid was created in 2010 by Fulcram Retail Holdings, who also operated Tara Energy and Amigo Energy. In 2011 Fulcrum Power was purchased by Just Energy.
Just Energy is a massive electricity and natural gas company that services Canada and the United States and has the distinction of being the largest green energy retailer in North America. In total, they service more than 1.6 million residential and commercial customers.
Smart Prepaid Electric Plan Summary
We recommend plans from Iberdrola Texas and Constellation instead.
4-5 Star Reviews: 1 (20%)
Easy to deal with, no fees equals cheap electic for low usage accounts.
3-4 Star Reviews: 1 (20%)
Easy to deal with, no fees equals cheap electic for low usage accounts.
1-2 Star Reviews: 4 (80%)
This is the worst energy company I have ever had to deal with. The customer service is horrible! HORRIBLE. I have to get transferred to a supervisor or manager every time I call because no one is able to help or answer questions knowledgeably. I also feel like they are scam and charge you more when they feel like maybe you are not keep an eye on how they are charging you. I brought up why they are charging me once a week when before it use to be maybe every 2-3 weeks and they could not answer me and then I went back to paying what I normally did... suspicious.
Smart Prepaid Electric News
Smart Prepaid Electric FAQs
Where can I order Smart Prepaid Electric electricity?
Smart Prepaid Electric does not have any electricity plans
Where can I order Smart Prepaid Electric natural gas?
Smart Prepaid Electric does not have any natural gas plans
What do customers think about Smart Prepaid Electric?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Smart Prepaid Electric customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!
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