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About Smart Prepaid Electric

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Smart Prepaid Electric is an electricity provider operating in the deregulated Texas marketplace that specializes in pre-paid electricity. Smart Prepaid caters to customers that have advanced smart-metering systems to offer prepaid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then monitor their usage and how much power they have left through their personal accounts.

Smart Prepaid was created in 2010 by Fulcram Retail Holdings, who also operated Tara Energy and Amigo Energy. In 2011 Fulcrum Power was purchased by Just Energy.

Just Energy is a massive electricity and natural gas company that services Canada and the United States and has the distinction of being the largest green energy retailer in North America. In total, they service more than 1.6 million residential and commercial customers.



Texas Electricity Ratings Score:


( 2.2 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Smart Prepaid Electric Customer Engagement

4   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Smart Prepaid Electric







4 Reviews and Replies for Smart Prepaid Electric


Perfect for low usage accounts
(4 / 5)

  Easy to deal with, no fees equals cheap electic for low usage accounts.

John S from Houston
January 14th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Electricity Gangsters
(1 / 5)

  Took me two years to get my $40.00 balance back. Stay away Stay away Stay away

Vic from Edinburg
June 16th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Dilatory
(1 / 5)

  I used this service over a year. I always sent them payments in $500.00 increments. 1st came the lie . I was told when I moved it would just transfer over. It did not. The money mongers wanted more money. I told them there policy was stupid and went to another provider I sent them $500.00. Smart plays stupid and say that it takes 4-6 weeks. My ex was a Swede. She got money off a debit card at an ATM in Texas. I have given them one week and then I will file with the utilities commission and Texas Attorney General on Fraud. I understand book keeping and that it may take a while but this is stupid and it is my money,MY MONEY. They won't even tell you they are a sub of TARA Electric and I will bet that has no Texas pronunciation. I want my money and I want it NOW, My money not theirs. MY MONEY,I didn't wait 4-6 weeks to send them money. They delay and lie and I would get a mouse on a wheel before I would use them.

Johnny Staten from Waco
October 8th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

HORRIBLE COMPANY. RUN FROM THEM QUICK AS YOU CAN
(1 / 5)

  Biggest rip off on thre market. They will suck you dry and leave you in the dark!

Theresa pierce from Katy
September 10th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions


Updated: 02-17-2018
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