Spark Energy's Customer Reviews Summary
Spark Energy Reviews
142 Reviews for Spark Energy
Compare to Spark Energy Electricity Rates
Recent Good Review from Babsy_2004
Most Recent 5 Star Reviews
10 Customer Reviews Written Overall
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So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it.

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Exceeded my expectations.

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Best Electric company I have ever had any

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Easy to work with

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Easy set up, good service, good prices

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I have spark energy 6 month ago but now Im ready to contract another 6 month, they have lot of good prices for electricity and good customer service?

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I am starting on my 3rd year of service with Spark Energy. The service and rates I have received has been outstanding. I have dealt with their customer service department and it too, has been excellent. Their rates are extremely competitive and I appreciate the fact that when my contract expired they didn't raise my rates like other companies do. Thank You Spark Energy!

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I have been with Spark for over 5 years. Am guessing I have saved about $2000 comparing to other South texas providers. My mother saves over a hundred dollars a month on her electrical bill.
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Spark Energy is the best electricity company
I've ever worked with. I've been with the large
companies (Reliant & TXU), and the smaller
companies (Yep), and Spark Energy beats them
all. The big ones charge too much, and the
smaller ones don't have enough customer service
experience to help you when you need it, and
can still be more expensive too.
I'm probably saving $25 a month on my
electricity bill with Spark, which definitely
adds up! The customer service is local, and
they actually work for the company too, so
you're not talking to some outsourced company
that can't actually make decisions.
Their sign up process is a breeze, and you
can't beat their auto-pay so you don't miss a
payment (they even give you a discount for
using it too, instead of charging you).
They also have a referral program so that you
can get $25, and they can get $25 too. All in
all, you can't beat Spark Energy - I won't ever
go anywhere else!
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Very satisfied with my Spark experience. Transition from Reliant was
simple (they took care of everything...only spent 2 minutes of my time on
the transition) Very good rates with no "bait and switch"
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Ordering was easy, hand off to Spark was seamless. First bill was only 20 days, which was small enough to miss the rebate. So if you're switching you may want to time it to be closer to the beginning or end of the cycle.

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So far it has been good. Just waiting for first bill

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I just spoke with BB in customer service and she was so helpful. My mother in law passed away recently and I was making sure her account continued to stay paid until the property was sold. BB walked me through all of the areas making sure that everything was updated including e-mail, phone notifications, etc. I probably would not have remembered to update all of the information. It was so helpful for her to prompt me on each of the areas. Thank you BB and thank you Spark Energy!

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I've been with Spark Energy for 8 years and have been very satisfied. Not big on the auto pay, but I never missed a payment. Price is mid-range and I've had good experiences with customer service.

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I've been with SPARK for 8 years. After our latest 1 year contract expired, our rate went from 8.9 cents per kilowatt to 12.69 cents per kilowatt in March. I experienced a $300 bill instead of a $205 bill which is a big difference. We were not aware of this rate change for three months because we were not notified. I called customer service in June and renewed it for another year at 9.1 cents per kilowatt. New customers get a $75 gift card and I asked for it. I was countered with a $25 credit. Also, they did send us an email on February 27 and we must have missed it or thought it was spam. When all is said and done, I am almost completely satisfied. The customer service rep did an excellent job on her end when I called. However, I suggest the following to SPARK ENERGY: 1) Post a customer's contract ending date and rate change on our online account because it is easy to do and can be automated. 2) Offer the same specials to your core customers (existing) for renewing as you would for a new customer.

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Have good website, billing, and email communication... and saved a lot of money compared to my previous provider. Never had any issues. Don't know what it's like to call them, because I've never had a need to do so. I'm going to try another provider for a lower rate now that my contract is up, but I'll return if my experience doesn't match up to Spark.

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I have been with spark for the past year or more im very pleased with my service, ever since the 1 day i was able to compare to my 1st bill and was able to see the discuont so iv'e had them ever since
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I have been with spark for the past year or more im very pleased with my service, ever since the 1 day i was able to compare to my 1st bill and was able to see the discuont so iv'e had them ever since
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Been with Spark since about 2007. No horror
stories, no weird billing/meter issues. This
seems like it should be a given, but it's not
these days.
Competitive rates, also enjoy the credit card
auto pay - not everybody has that, you know.
If you simply read and understand the
difference between fixed and variable rate,
are a person of average intelligence, etc., you
should have no issues with Spark sign up and
service.
The one time i needed an email response for a
question, I got a satisfactory answer in a day
or 2. It seems they really cared.
Been a happy camper. My only concern is that I
think Spark's Residential service may be coming
to a close for my Zip code (website only
returns Commercial service hits now on my Zip).
Hence I may need to find another provider that
can give me *everything* Spark has given for
the past years. Hard to do...
One Co. might have good rates but no credit
card auto pay. Another has cc auto pay but
consumer horror stories... and so it goes.
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I've had Spark a couple years over the past
several and I like them very well. Their plans
were easy to understand, competitively priced, and
they had competent customer service, not that I
needed much. Their website has improved since the
last time I used them and they got auto-billing
set up right away.
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I really liked my two previous companies, but switched from both once the promotion of the first year ended. This company had one of the cheaper plans for the energy that my home uses during a year period. I figured that all companies at this point are the same. Who ever needs to call into an electric company? You go online, pay your bill, and view your usage. BUT.... you can't view your usage real time it seems. So my plan that I need to use so much energy before I hit that bill credit, I can't monitor. There are some months that I am below the threshhold, but could easily (as terrible as this does seem to me) turn on some extra stuff, to bring myself up to the 1000kw I need. But I can't even tell this info. Which I have never seen with a company before this. ??? If you are going with a threshold plan, I would maybe avoid spark at this point until they fix this.

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I signed a contract with Spark and was satisfied. They elected not to offer power in my area so we parted ways. I signed up with them because they were one of the last companies not to charge a monthly fee but they've joined in the collusion now. They even refunded a charge for the short time I was with them after the contract expired and the switch to someone else occurred.
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Concur with earlier poster about the changes Spark has made. Have been a totally satisfied customer since 2007 using the totally paperless internet plan . They had reasonable rates and no additional fee if you didn't use "enough" electricity.
That has all changed - now rates are higher than other companies and they change a whopping $8.95 if you use less than 1000kw/month.
Can't see any reason to stay with just another greedy provider.
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I never ran into problems with this company. Cancellation went smoothly (I moved to a location where they did not service). I don't have any complaints.
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I have been with Spark since 2007. Flat rate, no minimum monthly fee. Then they started with the monthly $5.00 fee and I shopped around. Golly gee, everyone jumped on that bandwagon. Then they went to $8.99. That combined with the meter reading charge is around $13.00 of my current bill.
You have to watch your email VERY carefully to find a notification that your contract is set to expire.If you get one at all. Yes, I should put it on my calendar but I don't. Miss it and you automatically go to a variable month to month plan - and not one that is advertised on line - but to one that is like "You forgot to re-sign so we're charging you a 150% rate, Sucker" - and you don't realize it until you get that next bill that's already like 20 days into the NEXT cycle. Ouch.
I have found it very annoying that Spark will quote a better rate if you go into them blank. Better rates than what they offer you directly to continue service with them. This time around the rates are about 13% higher and they do NOT meet competitors prices or even try to offer an incentive to keep you. So guess what? I'm tired of shopping with my same company after 4+ years and am shopping others. I'm tired of doing this every few months. But it looks like I must because loyalty is no longer a factor in these greedy tards minds.
I have always been on their autopay plans and generally have no complaints about their service reps. Its all about the MONEY. Sound familiar, Spark? It works both ways.
I will change providers every 3 months if need be. There's plenty of 'em to go around.
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I had service from this company for about a
year and everything was good up until 2 months
ago. Since then, I have cancelled their service
and gone with another company. It started out
great with my bill being about $40 for my first
month (I'm in an apartment). I was paying about
9.8 cents per kwh, which is good. Well 2 months
ago they knocked the rate up to 14 cents per
kwh with no explanation when asked for one. The
following month they knocked it up further to
17.8 cents per kwh. After talking to someone on
the phone, it appears that I was on a variable
rate plan and if you are on that plan, your
rate can go up at any time for any reason at
all and they dont have to let you know it
either. I immediately cancelled them. Buyer
beware.
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I've had Spark Energy for the past few years, and have no complaints. I have no idea what their customer service is like because I never had a problem that required contacting them. IMHO, the best customer service is doing the job right the first time, so the customer doesn't need service.
Having said all that, I've decided to switch this year. When I first signed up for Spark, their prices were at the low end of the spectrum, but now they're in the middle of the pack. To add insult to injury, they offered to renew my contract at a "special reduced rate" higher than what they're offering new customers.
I put together a spreadsheet and ran the numbers, and I should save about $200 over the course of the year by switching to another provider
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I have had a very good experience with Spark for several years, but noted that when my 12 month period was up (and they did notify me by email) that there was a new monthly service fee of $10 plus they had instituted the graded system. I have a pretty efficient house and rarely go over 1,000Kwh/mo. so will be penalized by higher rates/Kwh for trying to conserve energy. Too bad. Will have to look elsewhere. MR
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About to complete my second 12 mo. term with Spark. I'm on the avg.
billing and email statements/charges have been like clockwork.
However, online access to statements mysteriously stopped 6/10. I
have however kept the download copy of the statement for my records.
No bill for 12/10 has been sent by email either (charge to CC occurs
the 8th of the following month). Phone contact was of no help and I've
now sent an email inquiring as to my billing status. I'm tempted to
change next month however ratings are better for this company than
those other companies which I would consider. FYI, online information
before signing up showed avg. billing availability. When I requested
same I was told that it wasn't possible though contract terms said
otherwise after three months. After pointing this out I was magically
able to avg. bill. If this is a good company I don't know that I want to
see a bad one. Never had issues with TXU, except for cost.
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I lived in a house and have used Sparks
for 1 year. The account set up was a bit
messed up at first, but I was able to
cancel the duplicated account eventually.
There has not been a problem as far as
billing is concerned. I have set up
automatic pay and so far my electricity
bill has been around $60 for winter, and
no more than $130 during summer.

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What a scam! They will not make any reasonable effort to let you know your contract is expiring, except snail mail. They also will not inform you they switched you to a totally different plan. They will do whatever it takes to make as much money off you as they can. They are highly unethical and certain dont give a darn about customer loyalty. Run away!
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We've been with Spark from the beginning and we have had numerous problems. For the first few years it was always administrative related...wrong address, wrong billing amount, etc. Now our problem is our contract expired the end of December and we did not renew on time. So they took our rate from 6.5cents to 16.9cents. When I called to renew for 24 months and complain about the bill, they refused to make a reasonable adjustment. They offered a $75 credit on a $565 bill. We cancelled our service.

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These guys lost my deposit. I was told there would be a $300 deposit when I signed up so I paid it...A year later I moved and had service disconnected and according yo them I never paif a deposit but electricity was turned on anyway...please. The deposit was payed out of a direct deposit card that doesn't generate statements but I can access activities online. Luckily I still have the account and it shows sparks debit for the deposit but according to spark I must fax a statement.....I guess small claims court iy is.
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I'm all about supporting new smaller businesses but i don't think data information is managed well here. i don't think i've had so many issues with a provider since i've been on my own.
issues since jul 2015, we are in dec 2015 as i type this out:
1. since i joined in july i was promised a 25 credit after 90 days and each time i call after this time frame, they say, i promise, the next invoice you will see it. this is with every rep i talk to. my neighbor who referred me can't get her 25 either. we still have not rec'd the credit.
2. 1st billing i got, there was a charge for underusage when clearly i was just switched over and had a shorter statement cycle - why would i be penalized? they waived it but for it to appear automatically tells me the customer setup/billing system sucks if they blanket apply to all statements regardless of when a new customer was switched over.
3. i've received messages from their IT system about how their system was down and/or there were billing errors
4. after point 2 above, i've received 2 additional statements with billing errors: one in conjunction with the above point 3 IT system issue (per rep) where they charged me a late fee when i'm on autopay? and another where they gave me a credit (not the 25) and then took it back.
save your time and money folks. they are too much of a hassle to deal with considering all the phone calls you have to make. i don't know where the issue is? the reps are nice enough and they put in the notes and all but it appears to be a system issue? i don't know. i'm tired of making notes about who i speak to and when and what they say. ridiculous.

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Requesting that all my billing and communications be on line through e-mail, Spark alerted me to the expiration of my term fixed contract through snail mail and it went unnoticed until months later of them overcharging me by $50 per month.

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Spark Energy jacked-up my rate 53% after
original 9 month term expired. Rate went from
9.5/kwh to 14.5/kwh plus Sparks added
additional fees and charges. At time of
expiration average 1 month terms were 10.3/kwh.
I would have understood a slight increase to
current month-to-month or variable rates, but
Sparks didn't do that. I was billed at the
14.5/kwh plus extra fees for over 4 months
until I recently changed to another supplier at
8.99/kwh + PUC tax, 12 month term, with NO
ADDITIONAL Fees or Charges. I had no billing
surprises with the new supplier.
Shame on me for not seeing the end of term
notice Spark Energy sent me. I feel Spark
Energy took advantage of my mistake.
Bottom line, Buyer Be Ware when dealing
with Spark Energy.
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THEY ARE PRETTY DECENT BUT CUSTOMER SERVICE SUXS !!! I WAS TRYNA GET IN TOUCH WITH SOMEONE AND NEVER GOT AN ANSWER JUST DANG MACHINES AND THAT MADE ME MAD !
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My complaint with Spark is that when my contract
expired, they didn't notify before or after so i
could renew at a favorable rate and therefore my
rate skyrocketed for several months before i
noticed. They should have notified me. Because of
this I will be leaving them after my next contract
expires. My wallet and my feelings were hurt.

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My contract expired and they made no reasonable effort to inform me that my rate would go through the roof if I didn't renew. Despite receiving emailed statements from them every month, they never put it on their bills. The only way to find out was to log into THEIR website and download a pdf file where it was written in very small print. I was paying 11 cents per kilowatt hour, the day it expired they jacked it up to over 16 cents per kilowatt hour, almost doubling my electric bill. After calling customer service, they were unwilling to make any adjustment even if I renewed my contract... so good bye. Very unethical business practices and no loyalty to their customers. Will also be filing a BBB complaint.
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I changed from reliant so I could lock in a lower rate. I have changed to all energy saving appliances, have solar screens, tinted windows, new shutters and blinds and my bills have never been higher. I complained once. They re-read my meter and my bill dropped over $500 the next month and then went right back up. I am not sure they even check the meters. It is the middle of winter and I don't use my air and my bill has not gone down at all! Can't wait to change.
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I recently attempted to pay my bill (prior to the due date) and it showed it as paid so I waited a few days and still showed a $0 balance due. Fast forward 10 days (6 days past due) I come home to a shutoff notice in 7 days and now my account is suddenly showing a balance past due. As someone who pays my bills on time and who has seen some bad electric companies, this is by far the most extreme and quickest shut off notice I've ever heard of. The company makes a mistake and instead of notifying me you there is indeed a balance due they resort to an immediate threat of shut-off. Not to mention the fact my electric bill has almost doubled and even on the months I shut off the AC/Heater and all non essentials my bill only drop about $25-$50 but the following month jumps up higher. Even with the increase in energy costs there is no reason that mine (or anyone else's) should have such a small drop followed by larger increase. Sounds like price gouging at its best. I will no be renewing my service once my current contract expires and would suggest you look elsewhere for your energy needs.
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My power was shut off. After a couple of hours on phone with Centerpoint, found out spark had requested the disconnect. Spark processed a service move for my address. I wasn't moving and didn't request it. Spark isn't available after hours so I was just out of luck. I eventually reached a less than cordial customer service supervisor that stated - 'they had made a mistake, but I should get power back in a few hours'... Unconcerned and argumentative about problems the power loss had caused me.
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I have been a Spark energy client since they opened their doors with multiple home until last month! My contract ended and I recieved no notification from a spark Representative! My electric bill more than tripled in one month! They are unscrupulous! Now they want to rape me for another 530.00 for what they say is 14 days of service before my switch over went active!
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I mailed my first rebate coupon to get redeemed for $50 as instructed and never received the rebate. After contacting them to let them know I had not received it after few months, they wrote back and said they did not receive it and now the coupon has expired. Horrible customer service...specially since I had a picture of the filled out coupon showing it was done months ago

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The title says it all. customer for 13 years and paid average 30 cent per
when I called customer service they said yes you are not on a competitive plan and said they had no idea how to help me. average summer bill was 500 for a 2000 sq ft home with new ac unit on 78. total rip off and audacious. companies like this are the reason deregulation should not be choice. 13 years of overpaying by 90% for electric

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Spake energy have been taking money from my account without my knowledge. Requested to cancel the service and still sending bills for close to $500 every Month. Will see them in court.

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Chaos.
Seriously advise against.
12/14 & 17 mins waiting to speak to somebody.
A case of L hand never knowing what the R hand is doing.

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Despite signing up online and receiving an email confirmation of the rate chosen, Spark billed me at a much higher rate the first month. When I inquired, I was told the rate I selected was for new customers, not renewing customers. Why was there a difference? No answer. When it was clear I had the documentation, they refused to rebill the month, but rather credited my account a flat dollar amount for the difference. Absent a breakdown or recalculated invoice, how do I know they got it right? Two years ago, when I originally signed up for Spark, they tried a similar swithch. They tried to stick me with a higher rate that the one I signed up for online. I had to make several phone calls and emails to Spark customer service and eventually go all the way to the TX PUC to get the rate I signed up for. Bottom line, both times, Spark did honor the rate, but it shouldn't be this difficult when I had the proof in confirmation emails.

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Tried to pay a friends late bills because he has been in out of the hospital for the last several months. He was late on multiple bills. I was willing to pay all late fees and the reconnect fee. But they had done a "move out" on him and would not allow me to pay the back bills to get his electricity turned back on. He is currently in the hospital and they will not release him without having electricity due to his condition. The collection rep was professional and apologetic but refused to escalate to a manager to see if we could get it resolved.
Their motto "Empower What Matters" must be talking about their rules, not their corporate or community values.

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We've been with Spark for over 11 years.
Definitely a company to be avoided.
We have always renewed our contract on time... until last month. We were 4 days past our contract date when we first made contact with customer service. Our bill was 3X our normal bill.
First off, this was our fault. We recieved an email regarding the upcomming end of contract, and we failed to renew in time. So life happened, and our contract lapsed for 4 days in the 11 years that we've been with Spark. This 4 day lapse cost us over $300!
We called customer sevice multiple times to see if they would be willing to help us out. We were told each time that there was nothing that they would do to retain us as a customer. We have never missed or been late on a bill. We switched providers after 11 years, and they don't care.
Don't waiste your time with this company.
This appears to be a very common story on how Spark treats their customers.

So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it.