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The best review categories for Spark Energy are the order experience, with an average of 3.6 stars, and their customer service, with an average of 3.5 stars.

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Recent Good Review from Babsy_2004

Great company and great rate.

So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Babsy_2004 from Keller, TX on September 2nd, 2021

We are glad to hear that your experience has been great. Thank you for your business.

— Spark Energy

Most Recent 5 Star Reviews

10 Customer Reviews Written Overall

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

Great company and great rate.

So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it.

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Order Experience
Customer Service
Account Management
Likely to recommend

— Babsy_2004 from Keller, TX on September 2nd, 2021

We are glad to hear that your experience has been great. Thank you for your business.

— Spark Energy

Spark Energy customer for life

Exceeded my expectations.

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Order Experience
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Likely to recommend

— Happy Customer from Dallas, TX on April 27th, 2021

We appreciate your review. Thank you for your business.

— Spark Energy

Spark Energy Review

Best Electric company I have ever had any

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Likely to recommend

— Merylan Ranson from Fort Worth, TX on February 12th, 2020

We appreciate your feedback and your business. Thank you for taking the time to leave us a great review.

— Spark Energy

Good company

Easy to work with

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Order Experience
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Account Management
Likely to recommend

— Esan from Del Rio, TX on August 30th, 2019

Thank you for your feedback. We appreciate your business.

— Spark Energy

Spark

Easy set up, good service, good prices

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Order Experience
Customer Service
Account Management
Likely to recommend

— Lissa from Lavon, TX on August 16th, 2019

Thank you for your review. We appreciate your feedback.

— Spark Energy

Spark energy

I have spark energy 6 month ago but now Im ready to contract another 6 month, they have lot of good prices for electricity and good customer service?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mr Singh from Houston, TX on July 9th, 2018

Thank you for your positive review. We appreciate your business and hope that you renew your contract with us so we can continue providing you great customer service and low fixed rates.

— Spark Energy

Excellent Service and Rates

I am starting on my 3rd year of service with Spark Energy. The service and rates I have received has been outstanding. I have dealt with their customer service department and it too, has been excellent. Their rates are extremely competitive and I appreciate the fact that when my contract expired they didn't raise my rates like other companies do. Thank You Spark Energy!

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Likely to recommend

— T. Barber from Houston on July 10th, 2013

Spark Energy appreciates your continued business and loyalty. Thank you for your positive feedback. We are always happy to hear from our customers.

— Spark Energy

Best buy and excellant service

I have been with Spark for over 5 years. Am guessing I have saved about $2000 comparing to other South texas providers. My mother saves over a hundred dollars a month on her electrical bill.

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Likely to recommend

— RS Lasiter from Very South Texas. on August 26th, 2011

Best Energy Company Anywhere!

Spark Energy is the best electricity company
I've ever worked with. I've been with the large
companies (Reliant & TXU), and the smaller
companies (Yep), and Spark Energy beats them
all. The big ones charge too much, and the
smaller ones don't have enough customer service
experience to help you when you need it, and
can still be more expensive too.

I'm probably saving $25 a month on my
electricity bill with Spark, which definitely
adds up! The customer service is local, and
they actually work for the company too, so
you're not talking to some outsourced company
that can't actually make decisions.

Their sign up process is a breeze, and you
can't beat their auto-pay so you don't miss a
payment (they even give you a discount for
using it too, instead of charging you).

They also have a referral program so that you
can get $25, and they can get $25 too. All in
all, you can't beat Spark Energy - I won't ever
go anywhere else!

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Likely to recommend

— Enrique from Houston on June 29th, 2011

Satisfied with Spark

Very satisfied with my Spark experience. Transition from Reliant was
simple (they took care of everything...only spent 2 minutes of my time on
the transition) Very good rates with no "bait and switch"

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Jim from Houston on March 16th, 2010

Most Recent 4 Star Reviews

27 Customer Reviews Written Overall

Read All 4 Star Reviews

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Order Experience
Customer Service
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Likely to recommend

Marked down for the first short bill

Ordering was easy, hand off to Spark was seamless. First bill was only 20 days, which was small enough to miss the rebate. So if you're switching you may want to time it to be closer to the beginning or end of the cycle.

Plans & Pricing
Order Experience
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Likely to recommend

— Fred from Colleyville, TX on July 20th, 2021

Thank you for sharing your experience. We appreciate your business and your feedback.

— Spark Energy

Good

So far it has been good. Just waiting for first bill

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sharon Yarbrough from Stephenville, TX on August 27th, 2019

We are glad to hear that your set-up was good. We hope that you are happy with your first bill - don't hesitate contact us if you have any questions or concerns.

— Spark Energy

Thorough and Helpful!

I just spoke with BB in customer service and she was so helpful. My mother in law passed away recently and I was making sure her account continued to stay paid until the property was sold. BB walked me through all of the areas making sure that everything was updated including e-mail, phone notifications, etc. I probably would not have remembered to update all of the information. It was so helpful for her to prompt me on each of the areas. Thank you BB and thank you Spark Energy!

Plans & Pricing
Order Experience
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Likely to recommend

— Sheri from Houston, TX on February 25th, 2019

Please accept our condolences on the passing of your mother. We are glad to hear that BB assisted you with ensuring everything is in order as we can understand it is a difficult situation.

— Spark Energy

Great Company

I've been with Spark Energy for 8 years and have been very satisfied. Not big on the auto pay, but I never missed a payment. Price is mid-range and I've had good experiences with customer service.

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Order Experience
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Likely to recommend

— Dave from Desoto on September 13th, 2014

We are so happy to hear that you are not only satisfied with the Spark Energy service but that you are also a valued customer with tenure. Thank you for entrusting us with your supplier needs. We look forward to many years of continued business with you.

— Spark Energy

Rate Change/Billing Issue Resolved

I've been with SPARK for 8 years. After our latest 1 year contract expired, our rate went from 8.9 cents per kilowatt to 12.69 cents per kilowatt in March. I experienced a $300 bill instead of a $205 bill which is a big difference. We were not aware of this rate change for three months because we were not notified. I called customer service in June and renewed it for another year at 9.1 cents per kilowatt. New customers get a $75 gift card and I asked for it. I was countered with a $25 credit. Also, they did send us an email on February 27 and we must have missed it or thought it was spam. When all is said and done, I am almost completely satisfied. The customer service rep did an excellent job on her end when I called. However, I suggest the following to SPARK ENERGY: 1) Post a customer's contract ending date and rate change on our online account because it is easy to do and can be automated. 2) Offer the same specials to your core customers (existing) for renewing as you would for a new customer.

Plans & Pricing
Order Experience
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Likely to recommend

— Jack Gamble from Spring on June 28th, 2013

We want you to know that we appreciate your comment and always welcome feedback. Thank you for taking the time to let us know how were doing and what you feel we should work on.

— Spark Energy

Pleased with the experience

Have good website, billing, and email communication... and saved a lot of money compared to my previous provider. Never had any issues. Don't know what it's like to call them, because I've never had a need to do so. I'm going to try another provider for a lower rate now that my contract is up, but I'll return if my experience doesn't match up to Spark.

Plans & Pricing
Order Experience
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Likely to recommend

— Daniel from Sugar Land on March 25th, 2013

Thank you for your positive feedback. We encourage you to contact us to review the renewal plans available for your area. We are always happy to hear from all of our customers.

— Spark Energy

Never had a problem

I have been with spark for the past year or more im very pleased with my service, ever since the 1 day i was able to compare to my 1st bill and was able to see the discuont so iv'e had them ever since

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Likely to recommend

— Gerg from Chicago on March 15th, 2012

Never had a problem

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Likely to recommend

— Gerg from Chicago on March 15th, 2012

Been Good to me

Been with Spark since about 2007. No horror
stories, no weird billing/meter issues. This
seems like it should be a given, but it's not
these days.

Competitive rates, also enjoy the credit card
auto pay - not everybody has that, you know.
If you simply read and understand the
difference between fixed and variable rate,
are a person of average intelligence, etc., you
should have no issues with Spark sign up and
service.

The one time i needed an email response for a
question, I got a satisfactory answer in a day
or 2. It seems they really cared.

Been a happy camper. My only concern is that I
think Spark's Residential service may be coming
to a close for my Zip code (website only
returns Commercial service hits now on my Zip).
Hence I may need to find another provider that
can give me *everything* Spark has given for
the past years. Hard to do...

One Co. might have good rates but no credit
card auto pay. Another has cc auto pay but
consumer horror stories... and so it goes.

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Likely to recommend

— Greg from on October 28th, 2011

Simple, Cheap, No Problems

I've had Spark a couple years over the past
several and I like them very well. Their plans
were easy to understand, competitively priced, and
they had competent customer service, not that I
needed much. Their website has improved since the
last time I used them and they got auto-billing
set up right away.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— MYOB from Houston on September 17th, 2011

Most Recent 3 Star Reviews

12 Customer Reviews Written Overall

Read All 3 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Price was in the top 2, but the website/monitoring is lacking

I really liked my two previous companies, but switched from both once the promotion of the first year ended. This company had one of the cheaper plans for the energy that my home uses during a year period. I figured that all companies at this point are the same. Who ever needs to call into an electric company? You go online, pay your bill, and view your usage. BUT.... you can't view your usage real time it seems. So my plan that I need to use so much energy before I hit that bill credit, I can't monitor. There are some months that I am below the threshhold, but could easily (as terrible as this does seem to me) turn on some extra stuff, to bring myself up to the 1000kw I need. But I can't even tell this info. Which I have never seen with a company before this. ??? If you are going with a threshold plan, I would maybe avoid spark at this point until they fix this.

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Likely to recommend

— Jill Jere from Baytown, TX on April 22nd, 2021

Thank you for your feedback. Real time usage tracking is not a feature we offer but you can always track your usage by visiting www.smartmetertexas.com.

— Spark Energy

Good two years

I signed a contract with Spark and was satisfied. They elected not to offer power in my area so we parted ways. I signed up with them because they were one of the last companies not to charge a monthly fee but they've joined in the collusion now. They even refunded a charge for the short time I was with them after the contract expired and the switch to someone else occurred.

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Likely to recommend

— RA from Abilene on May 16th, 2013

The "Spark" is Gone

Concur with earlier poster about the changes Spark has made. Have been a totally satisfied customer since 2007 using the totally paperless internet plan . They had reasonable rates and no additional fee if you didn't use "enough" electricity.

That has all changed - now rates are higher than other companies and they change a whopping $8.95 if you use less than 1000kw/month.

Can't see any reason to stay with just another greedy provider.

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Order Experience
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Likely to recommend

— Krancmm from Lake Jackson on November 29th, 2012

Pleased customer

I never ran into problems with this company. Cancellation went smoothly (I moved to a location where they did not service). I don't have any complaints.

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Order Experience
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Likely to recommend

— Jisel from Fort Worth on September 26th, 2012

Time to move on...

I have been with Spark since 2007. Flat rate, no minimum monthly fee. Then they started with the monthly $5.00 fee and I shopped around. Golly gee, everyone jumped on that bandwagon. Then they went to $8.99. That combined with the meter reading charge is around $13.00 of my current bill.

You have to watch your email VERY carefully to find a notification that your contract is set to expire.If you get one at all. Yes, I should put it on my calendar but I don't. Miss it and you automatically go to a variable month to month plan - and not one that is advertised on line - but to one that is like "You forgot to re-sign so we're charging you a 150% rate, Sucker" - and you don't realize it until you get that next bill that's already like 20 days into the NEXT cycle. Ouch.

I have found it very annoying that Spark will quote a better rate if you go into them blank. Better rates than what they offer you directly to continue service with them. This time around the rates are about 13% higher and they do NOT meet competitors prices or even try to offer an incentive to keep you. So guess what? I'm tired of shopping with my same company after 4+ years and am shopping others. I'm tired of doing this every few months. But it looks like I must because loyalty is no longer a factor in these greedy tards minds.

I have always been on their autopay plans and generally have no complaints about their service reps. Its all about the MONEY. Sound familiar, Spark? It works both ways.

I will change providers every 3 months if need be. There's plenty of 'em to go around.

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Order Experience
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Likely to recommend

— Uncle Joey from Corpus Christi on May 30th, 2012

Think twice before you buy

I had service from this company for about a
year and everything was good up until 2 months
ago. Since then, I have cancelled their service
and gone with another company. It started out
great with my bill being about $40 for my first
month (I'm in an apartment). I was paying about
9.8 cents per kwh, which is good. Well 2 months
ago they knocked the rate up to 14 cents per
kwh with no explanation when asked for one. The
following month they knocked it up further to
17.8 cents per kwh. After talking to someone on
the phone, it appears that I was on a variable
rate plan and if you are on that plan, your
rate can go up at any time for any reason at
all and they dont have to let you know it
either. I immediately cancelled them. Buyer
beware.

Plans & Pricing
Order Experience
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Likely to recommend

— Jenna from Houston on October 18th, 2011

Used to have best price, but not any more

I've had Spark Energy for the past few years, and have no complaints. I have no idea what their customer service is like because I never had a problem that required contacting them. IMHO, the best customer service is doing the job right the first time, so the customer doesn't need service.

Having said all that, I've decided to switch this year. When I first signed up for Spark, their prices were at the low end of the spectrum, but now they're in the middle of the pack. To add insult to injury, they offered to renew my contract at a "special reduced rate" higher than what they're offering new customers.

I put together a spreadsheet and ran the numbers, and I should save about $200 over the course of the year by switching to another provider

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Likely to recommend

— John from Houston on June 25th, 2011

Sad to have to leave

I have had a very good experience with Spark for several years, but noted that when my 12 month period was up (and they did notify me by email) that there was a new monthly service fee of $10 plus they had instituted the graded system. I have a pretty efficient house and rarely go over 1,000Kwh/mo. so will be penalized by higher rates/Kwh for trying to conserve energy. Too bad. Will have to look elsewhere. MR

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Likely to recommend

— Mart Rich from Pearland on May 4th, 2011

Great but for billing

About to complete my second 12 mo. term with Spark. I'm on the avg.
billing and email statements/charges have been like clockwork.
However, online access to statements mysteriously stopped 6/10. I
have however kept the download copy of the statement for my records.
No bill for 12/10 has been sent by email either (charge to CC occurs
the 8th of the following month). Phone contact was of no help and I've
now sent an email inquiring as to my billing status. I'm tempted to
change next month however ratings are better for this company than
those other companies which I would consider. FYI, online information
before signing up showed avg. billing availability. When I requested
same I was told that it wasn't possible though contract terms said
otherwise after three months. After pointing this out I was magically
able to avg. bill. If this is a good company I don't know that I want to
see a bad one. Never had issues with TXU, except for cost.

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Likely to recommend

— Teasip from Plano on January 9th, 2011

No problem so far

I lived in a house and have used Sparks
for 1 year. The account set up was a bit
messed up at first, but I was able to
cancel the duplicated account eventually.
There has not been a problem as far as
billing is concerned. I have set up
automatic pay and so far my electricity
bill has been around $60 for winter, and
no more than $130 during summer.

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Likely to recommend

— Sophia from Houston on November 23rd, 2010

Thank you for your comments. We apologize for any issues while enrolling. If there are any other issues, please contact us - https://www.sparkenergy.com/Customer-Service Otherwise, we appreciate the feedback!

— Spark Energy

Most Recent 2 Star Reviews

12 Customer Reviews Written Overall

Read All 2 Star Reviews

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Likely to recommend

Problems Galore from the Beginning

We've been with Spark from the beginning and we have had numerous problems. For the first few years it was always administrative related...wrong address, wrong billing amount, etc. Now our problem is our contract expired the end of December and we did not renew on time. So they took our rate from 6.5cents to 16.9cents. When I called to renew for 24 months and complain about the bill, they refused to make a reasonable adjustment. They offered a $75 credit on a $565 bill. We cancelled our service.

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Likely to recommend

— Martha Walker from Plano, TX on January 24th, 2019

Hello Ms. Walker. We hate that you had a negative experience with Spark Energy. Please email us at officeofthepresident@sparkenergy.com so we can take a look into your account and see how we can assist you.

— Spark Energy

Lost my deposit

These guys lost my deposit. I was told there would be a $300 deposit when I signed up so I paid it...A year later I moved and had service disconnected and according yo them I never paif a deposit but electricity was turned on anyway...please. The deposit was payed out of a direct deposit card that doesn't generate statements but I can access activities online. Luckily I still have the account and it shows sparks debit for the deposit but according to spark I must fax a statement.....I guess small claims court iy is.
.

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Likely to recommend

— Ronnie Tucker from 77664 on September 21st, 2018

Hello Mr. Tucker. We apologize for your experience and would like to assist you with your account issues. Can you please email us at officeofthepresident@sparkenergy.com with your account details so we can review? Thank you.

— Spark Energy

Save your time and money

I'm all about supporting new smaller businesses but i don't think data information is managed well here. i don't think i've had so many issues with a provider since i've been on my own.
issues since jul 2015, we are in dec 2015 as i type this out:
1. since i joined in july i was promised a 25 credit after 90 days and each time i call after this time frame, they say, i promise, the next invoice you will see it. this is with every rep i talk to. my neighbor who referred me can't get her 25 either. we still have not rec'd the credit.
2. 1st billing i got, there was a charge for underusage when clearly i was just switched over and had a shorter statement cycle - why would i be penalized? they waived it but for it to appear automatically tells me the customer setup/billing system sucks if they blanket apply to all statements regardless of when a new customer was switched over.
3. i've received messages from their IT system about how their system was down and/or there were billing errors
4. after point 2 above, i've received 2 additional statements with billing errors: one in conjunction with the above point 3 IT system issue (per rep) where they charged me a late fee when i'm on autopay? and another where they gave me a credit (not the 25) and then took it back.

save your time and money folks. they are too much of a hassle to deal with considering all the phone calls you have to make. i don't know where the issue is? the reps are nice enough and they put in the notes and all but it appears to be a system issue? i don't know. i'm tired of making notes about who i speak to and when and what they say. ridiculous.

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Likely to recommend

— Jason H. from Richmond on December 21st, 2015

I apologize for any inconvenience you have experienced. We would like the opportunity to review your account and assist in the best way possible. Please email us at oopcx@sparkenergy.com with your account details. Thank you.

— Spark Energy

Customer Service vs Customers Serve Us

Requesting that all my billing and communications be on line through e-mail, Spark alerted me to the expiration of my term fixed contract through snail mail and it went unnoticed until months later of them overcharging me by $50 per month.

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Likely to recommend

— G Wilhelm from Houston on November 11th, 2013

We apologize for any inconvenience you may have experienced with the renewal notification. We are always happy to review our customers concerns and rectify them to the best of our ability. Please feel free to email me at mlopez@sparkenergy.com with your account details for further review.

— Spark Energy

"Buyer Be Ware"

Spark Energy jacked-up my rate 53% after
original 9 month term expired. Rate went from
9.5/kwh to 14.5/kwh plus Sparks added
additional fees and charges. At time of
expiration average 1 month terms were 10.3/kwh.

I would have understood a slight increase to
current month-to-month or variable rates, but
Sparks didn't do that. I was billed at the
14.5/kwh plus extra fees for over 4 months
until I recently changed to another supplier at
8.99/kwh + PUC tax, 12 month term, with NO
ADDITIONAL Fees or Charges. I had no billing
surprises with the new supplier.

Shame on me for not seeing the end of term
notice Spark Energy sent me. I feel Spark
Energy took advantage of my mistake.

Bottom line, Buyer Be Ware when dealing
with Spark Energy.

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Likely to recommend

— Don from Houston on June 21st, 2011

THEY ARE PRETTY DECENT BUT CUSTOMER SERVICE SUXS !!! I WAS TRYNA GET IN TOUCH WITH SOMEONE AND NEVER GOT AN ANSWER JUST DANG MACHINES AND THAT MADE ME MAD !

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— MAD from on May 18th, 2011

My wallet and my feelings were hurt.

My complaint with Spark is that when my contract
expired, they didn't notify before or after so i
could renew at a favorable rate and therefore my
rate skyrocketed for several months before i
noticed. They should have notified me. Because of
this I will be leaving them after my next contract
expires. My wallet and my feelings were hurt.

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Likely to recommend

— Gordon Greenleaf from Houston Tx Usa on March 27th, 2011

Thanks for bringing this to our attention. We do send 2 emails and have a link listed on your online account within the last 60 days of your contract. We do apologize that our notifications may not have reached you. Please let us know what else we can do at customercare(at)sparkenergy.com with your account details.

— Spark Energy

Jacked Up Price

My contract expired and they made no reasonable effort to inform me that my rate would go through the roof if I didn't renew. Despite receiving emailed statements from them every month, they never put it on their bills. The only way to find out was to log into THEIR website and download a pdf file where it was written in very small print. I was paying 11 cents per kilowatt hour, the day it expired they jacked it up to over 16 cents per kilowatt hour, almost doubling my electric bill. After calling customer service, they were unwilling to make any adjustment even if I renewed my contract... so good bye. Very unethical business practices and no loyalty to their customers. Will also be filing a BBB complaint.

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Likely to recommend

— Gerald Skiles from Texas Usa on March 4th, 2010

Bills have never been higher

I changed from reliant so I could lock in a lower rate. I have changed to all energy saving appliances, have solar screens, tinted windows, new shutters and blinds and my bills have never been higher. I complained once. They re-read my meter and my bill dropped over $500 the next month and then went right back up. I am not sure they even check the meters. It is the middle of winter and I don't use my air and my bill has not gone down at all! Can't wait to change.

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Likely to recommend

— Katy Content from Spring on February 25th, 2010

My experience with Spark

I was a loyal customer with Spark for 5 plus years and my contract expired. Instead of charging my the month to month rate or any reason rate they charged me 5 cent above the going market rate.

Plans & Pricing
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Likely to recommend

— Anonymous from Houston on September 10th, 2009

Most Recent 1 Star Reviews

77 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

No Rewards

I mailed my first rebate coupon to get redeemed for $50 as instructed and never received the rebate. After contacting them to let them know I had not received it after few months, they wrote back and said they did not receive it and now the coupon has expired. Horrible customer service...specially since I had a picture of the filled out coupon showing it was done months ago

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Likely to recommend

— Steve from Richmond, TX on August 31st, 2021

We apologize for your experience and would like to review this to see how we can assist you. Please email officeofthepresident@sparkenergy.com with your account information and your concerns. Thank you.

— Spark Energy

Worst company ever

The title says it all. customer for 13 years and paid average 30 cent per
when I called customer service they said yes you are not on a competitive plan and said they had no idea how to help me. average summer bill was 500 for a 2000 sq ft home with new ac unit on 78. total rip off and audacious. companies like this are the reason deregulation should not be choice. 13 years of overpaying by 90% for electric

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Likely to recommend

— Be Informed from Houston, TX on June 10th, 2021

We're sorry to hear that you have had this experience and we'd definitely like to review as our agents are trained to assist all customers. Please email us at officeofthepresident@sparkenergy.com and include your detailed concerns along with your account information. Thank you.

— Spark Energy

Fraud

Spake energy have been taking money from my account without my knowledge. Requested to cancel the service and still sending bills for close to $500 every Month. Will see them in court.

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Likely to recommend

— Keshari from on February 24th, 2021

We're sorry to hear of your experience. Our Office of the President has reviewed your account and already addressed your concerns with you.

— Spark Energy

Total mess

Chaos.
Seriously advise against.
12/14 & 17 mins waiting to speak to somebody.
A case of L hand never knowing what the R hand is doing.

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Likely to recommend

— Pandulph from on May 29th, 2020

We are sorry to hear that you experienced a higher than normal wait time. We hope that your issue was resolved. If not, please don't hesitate to reach out to officeofthepresident@sparkenergy.com. Thank you.

— Spark Energy

Problems with Spark

Despite signing up online and receiving an email confirmation of the rate chosen, Spark billed me at a much higher rate the first month. When I inquired, I was told the rate I selected was for new customers, not renewing customers. Why was there a difference? No answer. When it was clear I had the documentation, they refused to rebill the month, but rather credited my account a flat dollar amount for the difference. Absent a breakdown or recalculated invoice, how do I know they got it right? Two years ago, when I originally signed up for Spark, they tried a similar swithch. They tried to stick me with a higher rate that the one I signed up for online. I had to make several phone calls and emails to Spark customer service and eventually go all the way to the TX PUC to get the rate I signed up for. Bottom line, both times, Spark did honor the rate, but it shouldn't be this difficult when I had the proof in confirmation emails.

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Likely to recommend

— Problems With Spark from Sugar Land, TX on November 22nd, 2019

We truly apologize for your experience. Should you want to review the cost analysis of the bill credit, we'd be happy to provide. Unfortunately, we cannot re-bill an invoice that has already been generated. Also, please be aware that renewals for active Spark Energy customers must be completed by calling in or by logging into your online account on www.sparkenergy.com. Any enrollments through a third party site cannot be completed as our system would detect that you are a current customer. Nonetheless, we'd like to thank you for your feedback as it helps us make improvements to the overall customer experience.

— Spark Energy

Disappointed

Tried to pay a friends late bills because he has been in out of the hospital for the last several months. He was late on multiple bills. I was willing to pay all late fees and the reconnect fee. But they had done a "move out" on him and would not allow me to pay the back bills to get his electricity turned back on. He is currently in the hospital and they will not release him without having electricity due to his condition. The collection rep was professional and apologetic but refused to escalate to a manager to see if we could get it resolved.

Their motto "Empower What Matters" must be talking about their rules, not their corporate or community values.

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Likely to recommend

— Concerned Friend from Houston, TX on March 27th, 2019

We are sorry to hear of your friend's situation. Typically, when an account is closed due to a past due balance, the balance needs to be satisfied and a new enrollment will need to be submitted. If your friend is able to complete this, he can call us or submit the enrollment online. Once the service is back on and if his condition qualifies, we can also assist with ensuring he is put on a priority list in case of outages. If you have any questions or need assistance, please feel free to reach out to us at officeofthepresident@sparkenergy.com. Thank you.

— Spark Energy

Disappointed

We've been with Spark for over 11 years.
Definitely a company to be avoided.
We have always renewed our contract on time... until last month. We were 4 days past our contract date when we first made contact with customer service. Our bill was 3X our normal bill.

First off, this was our fault. We recieved an email regarding the upcomming end of contract, and we failed to renew in time. So life happened, and our contract lapsed for 4 days in the 11 years that we've been with Spark. This 4 day lapse cost us over $300!

We called customer sevice multiple times to see if they would be willing to help us out. We were told each time that there was nothing that they would do to retain us as a customer. We have never missed or been late on a bill. We switched providers after 11 years, and they don't care.

Don't waiste your time with this company.
This appears to be a very common story on how Spark treats their customers.

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Likely to recommend

— Tiffany from Spring, TX on September 10th, 2018

We are sorry to hear that we have lost your business. We have received your other reviews and as mentioned in our responses to the other reviews, we'd like our Office of the President to review your account to see how we can assist; can you please email them at oopcx@sparkenergy.com with your account details and concerns? Thank you.

— Spark Energy

Should have stayed with Reliant

Had spark about 2 months. I'm about a week late on one payment and they disconnected my electricity! This ridiculous s*** never happened with Reliant and I'm definitely switching back. Run far from Spark Energy cause they don't care about you or your family.

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Likely to recommend

— Charlette from Alice, TX on March 14th, 2018

We are sorry to hear that you are considering switching away from Spark Energy. We'd like to assure you that we do care about our customers and we do provide a disconnection notice with 10 additional days to make a payment after the initial due date. If you were disconnected prior to the disconnection date on the notice, we would definitely like to investigate. Can you please email us at oopcx@sparkenergy.com? Thank you.

— Spark Energy

Over charged

I made the wrong decision to use Spark Energy as my energy provider. This company had charged me in the term of two months the total of two one year or more. They did not send me a renewal agreement and just triple the rate in the plan. Then I tried to call them and find out why of the charge and they gave me a non-sense answer. In one month my bill went from $45.00 to $885.97, so please be careful with what energy provider you pick. This company its obviously not honest and just after stealing from its clients.

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Likely to recommend

— Over Price-stealing To It's Customer Be Aware Of This Company When Looking For Supplier. from Houston, TX on October 10th, 2017

Good Afternoon,First, we would like to sincerely apologize for the delay in response to your review. Second, we would like the opportunity to review your account to investigate what transpired and follow up with you accordingly. Would you be able to email us directly at officeofthepresident@sparkenergy.com so that we can review your account? We sincerely hope to hear from you soon.

— Spark Energy

HUGE SCAM RUN DON'T WALK AWAY FROM SPARK

I made the foolish mistake of answering a phone call from this company, they promised me a lower rate so I said ok and gave all my info. Fast forward one month and I don't get my normal bill of $150, I get a bill of $450. Immediately called my former provider here in pennsylvania PP&L. They looked into my bill and said I was given the low rate fir one day then SPARK tripled my rate. I immediately went back with PP&L and everything is getting back to normal.

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Likely to recommend

— Dee from Stroudsburg, PA on October 6th, 2017

Good Afternoon Dee,Thank you for your review. We are so sorry it has taken us so long to reply. What you have described regarding your billing concerns is definitely alarming and we would like the opportunity to further investigate. Would you please email us directly at officeofthepresident@sparkenergy.com so that we can review your account? Thank you so much.

— Spark Energy