Spark Energy Customer Reviews
We've been collecting customer reviews for Spark Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Spark Energy Customer Ratings:
Average of Spark Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Spark Energy | 2.2/5 | 120 |
Spark Energy Reviews:
120 total reviews for Spark Energy.
| Star Rating | Ratings and Link |
|---|---|
| 10 5 star reviews | |
| 27 4 star reviews | |
| 12 3 star reviews | |
| 13 2 star reviews | |
| 58 1 star reviews |
Energy Plans from Spark Energy competitors
Unlike Spark Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| 4Change Energy | 24/months | 12.5¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| 4Change Energy | 24/months | 12.5¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
Jim Simon
Have had no problems. Easy access to my account.
Prices are very comparable.
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5 Star Reviews
has 10 five star eviews.
Great company and great rate.
So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it.
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Spark Energy customer for life
Exceeded my expectations.
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Spark Energy Review
Best Electric company I have ever had any
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Spark energy
I have spark energy 6 month ago but now Im ready to contract another 6 month, they have lot of good prices for electricity and good customer service?
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Excellent Service and Rates
I am starting on my 3rd year of service with Spark Energy. The service and rates I have received has been outstanding. I have dealt with their customer service department and it too, has been excellent. Their rates are extremely competitive and I appreciate the fact that when my contract expired they didn't raise my rates like other companies do. Thank You Spark Energy!
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Best buy and excellant service
I have been with Spark for over 5 years. Am guessing I have saved about $2000 comparing to other South texas providers. My mother saves over a hundred dollars a month on her electrical bill.
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4 Star Reviews
has 5 four star eviews.
Shopping for Energy
I came on here to look at reviews from real people about different energy companies. I have been with Spark for over a year. I've never had a problem with them, their service, or billing and they sent me a notice to renew my contract with them recently at an even better rate. I am moving into a new home and wanted to weigh all my options before going with Spark again. I would stay with them, but they have recently added a $8.99 monthly service charge if you don't use 1000kwh that month. I looked at last year's bill and I only go over that amount in the 2 hottest summer months. They said the other companies are charging this too, but I have yet to find it true. A few charge a $5 or $6 fee if you don't go over 500kwh, but not $9 for staying under 1000. I'm still on the fence because Spark does have good customer service and I've never had a problem until this little extra fee popped up. I don't think we should be punished for using LESS energy.
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Not sure if I should keep them
I have had spark for 2 years. I noticed if I renew that I have to pay $8.99 a month when I use less than 1000 kw. This would be 9 months out of the year. Why should I be penalized when I don't hog electricity and keep my house freezing, etc. Not sure who to switch to since I had no problem with their billing or service.
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Spark Energy Was Never a Problem
Although we have not had Spark Energy for the past 2 years because we switched provider with a lower rate. We were with them for 2 yrs. prior and never had a problem with receiving billing statements via mail at the time and the bill was paid via auto-pay. Switching to Spark Energy was not a problem either. We were very pleased with them when we parted. I would recommend Spark Energy, my son is still with them, and I referred him 4 years ago! Everyone, including businesses are prone to hardships in this economy. *A note to Spark Energy, there are way too many thumbs down for your company regarding customer service and billing departments. 1st impressions are everything. The "reception" I first receive when I call any office with a problem or question will define whether or not to continue doing business. Make the changes that are needed to give the customers the courtesy and professionalism that is expected and win back past customers and help to retain the one's you already have!
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Good experience for a first time customer
We are nearing the end of our first 12 months with Spark. The rates were good and we have had no issues with billing. The website is easy to navigate.
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Jim Simon
Have had no problems. Easy access to my account.
Prices are very comparable.
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3 Star Reviews
has 3 three star eviews.
Time to move on...
I have been with Spark since 2007. Flat rate, no minimum monthly fee. Then they started with the monthly $5.00 fee and I shopped around. Golly gee, everyone jumped on that bandwagon. Then they went to $8.99. That combined with the meter reading charge is around $13.00 of my current bill.You have to watch your email VERY carefully to find a notification that your contract is set to expire.If you get one at all. Yes, I should put it on my calendar but I don't. Miss it and you automatically go to a variable month to month plan - and not one that is advertised on line - but to one that is like "You forgot to re-sign so we're charging you a 150% rate, Sucker" - and you don't realize it until you get that next bill that's already like 20 days into the NEXT cycle. Ouch.I have found it very annoying that Spark will quote a better rate if you go into them blank. Better rates than what they offer you directly to continue service with them. This time around the rates are about 13% higher and they do NOT meet competitors prices or even try to offer an incentive to keep you. So guess what? I'm tired of shopping with my same company after 4+ years and am shopping others. I'm tired of doing this every few months. But it looks like I must because loyalty is no longer a factor in these greedy tards minds.I have always been on their autopay plans and generally have no complaints about their service reps. Its all about the MONEY. Sound familiar, Spark? It works both ways.I will change providers every 3 months if need be. There's plenty of 'em to go around.
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Think twice before you buy
I had service from this company for about a
year and everything was good up until 2 months
ago. Since then, I have cancelled their service
and gone with another company. It started out
great with my bill being about $40 for my first
month (I'm in an apartment). I was paying about
9.8 cents per kwh, which is good. Well 2 months
ago they knocked the rate up to 14 cents per
kwh with no explanation when asked for one. The
following month they knocked it up further to
17.8 cents per kwh. After talking to someone on
the phone, it appears that I was on a variable
rate plan and if you are on that plan, your
rate can go up at any time for any reason at
all and they dont have to let you know it
either. I immediately cancelled them. Buyer
beware.
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Sad to have to leave
I have had a very good experience with Spark for several years, but noted that when my 12 month period was up (and they did notify me by email) that there was a new monthly service fee of $10 plus they had instituted the graded system. I have a pretty efficient house and rarely go over 1,000Kwh/mo. so will be penalized by higher rates/Kwh for trying to conserve energy. Too bad. Will have to look elsewhere. MR
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2 Star Reviews
has 2 two star eviews.
Dreadful customer service!
What a scam! They will not make any reasonable effort to let you know your contract is expiring, except snail mail. They also will not inform you they switched you to a totally different plan. They will do whatever it takes to make as much money off you as they can. They are highly unethical and certain dont give a darn about customer loyalty. Run away!
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Save your time and money
I'm all about supporting new smaller businesses but i don't think data information is managed well here. i don't think i've had so many issues with a provider since i've been on my own.
issues since jul 2015, we are in dec 2015 as i type this out:
1. since i joined in july i was promised a 25 credit after 90 days and each time i call after this time frame, they say, i promise, the next invoice you will see it. this is with every rep i talk to. my neighbor who referred me can't get her 25 either. we still have not rec'd the credit.
2. 1st billing i got, there was a charge for underusage when clearly i was just switched over and had a shorter statement cycle - why would i be penalized? they waived it but for it to appear automatically tells me the customer setup/billing system sucks if they blanket apply to all statements regardless of when a new customer was switched over.
3. i've received messages from their IT system about how their system was down and/or there were billing errors
4. after point 2 above, i've received 2 additional statements with billing errors: one in conjunction with the above point 3 IT system issue (per rep) where they charged me a late fee when i'm on autopay? and another where they gave me a credit (not the 25) and then took it back.
save your time and money folks. they are too much of a hassle to deal with considering all the phone calls you have to make. i don't know where the issue is? the reps are nice enough and they put in the notes and all but it appears to be a system issue? i don't know. i'm tired of making notes about who i speak to and when and what they say. ridiculous.
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1 Star Reviews
has 28 one star eviews.
Disappointed
We've been with Spark for over 11 years. Definitely a company to be avoided.We have always renewed our contract on time... until last month. We were 4 days past our contract date when we first made contact with customer service. Our bill was 3X our normal bill.First off, this was our fault. We recieved an email regarding the upcomming end of contract, and we failed to renew in time. So life happened, and our contract lapsed for 4 days in the 11 years that we've been with Spark. This 4 day lapse cost us over $300! We called customer sevice multiple times to see if they would be willing to help us out. We were told each time that there was nothing that they would do to retain us as a customer. We have never missed or been late on a bill. We switched providers after 11 years, and they don't care.Don't waiste your time with this company. This appears to be a very common story on how Spark treats their customers.
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Over charged
I made the wrong decision to use Spark Energy as my energy provider. This company had charged me in the term of two months the total of two one year or more. They did not send me a renewal agreement and just triple the rate in the plan. Then I tried to call them and find out why of the charge and they gave me a non-sense answer. In one month my bill went from $45.00 to $885.97, so please be careful with what energy provider you pick. This company its obviously not honest and just after stealing from its clients.
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BEWARE... AVOID THIS COMPANY
Spark Energy has done everything in their power to price gouge me for the final month of billing. They charged me 3 times the amount I was previously paying. AND charged me MORE "fees" AFTER they had already agreed to a payment plan for their $562 dollar final bill. I cannot express enough how unethical this company is. Please read the reviews, be aware! This company is the worst company I have ever encountered.
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I Consider Spark Energy a Scam!
I changed to Spark Energy based on the promise of reduced cost and continuous service. I have received anything but a somewhat reduced cost!Spark Energy appears to be a company (possibly operating out of a garage somewhere in Houston, TX) with an "Office of the CEO" Secretary running the company (her name is Jennifer Lewis).I called Spark Energy in August 2016 to file a complaint regarding consistent Voice Mail messages my bill was due and I would loose Service if it wasn't paid on time. Please note, at the time I received this message it was over 106 degrees in Plano, TX at the time and as a 62 year old retiree I received this message creating severe Emotional Distress considering the implications of a lack of electrical service especially considering my bill had been paid as Due.I attempted to call for a conversation with Spark Energy's CEO to discuss why my electronic payments from Bank of America (schedule and paid on the "Due Date" proscribed by Spark Energy) were not being applied to my Spark Energy account. I ended up at the desk of the "Supervisor, Office of the President" (Ms. Jennifer Lewis) of Spark Energy.Jennifer, is obviously nothing more than an Executive Secretary, specifically indicated I would not be able to talk directly with the CEO of Spark Energy. What CEO refuses to talk with his / her Customers? I pushed for a conversation with the CEO of Spark Energy to no avail.At this point, it wasn't about being charged for "Late Fees" of which were inappropriate based on the fact Bank of America had documented the fact my bill was indeed "paid by Bill Date", my disgust was based on the fact I believed Spark Energy was nothing more than a Scam (as perpetuated by Ms. Jennifer Lewis).Spark Energy produces a billing with a fifteen (15) day "payment window". Spark Energy has in VERY SMALL PRINT on their Invoices a statement that you must pay your Invoice (proscribing payment 2 to 3 business days PRIOR to the "Due Date") to avoid "Late Charges". This allows the Consumer a total of approximately twelve (12) Business Days to pay their bill without being charged Late Charges, as I have now been charged, and amounts to as much as $9.32 / month eradicating ANY benefit of utilizing Spark Energy as a cost effective alternative!This IS a SCAM! The CEO of Spark Energy refuses to take Customer Phone Calls (can you believe it), his "Watch Dog" (Jennifer Lewis) is nothing more than a Secretary, and the Company still remains charging customers for discounted energy rates of which are at least questionable! I am interested in pursuing Spark Energy through a Class Action Lawsuit including Emotional Distress, unethical Business & Collection Practices and a variety of other issues. IF you are interested in adjoining with me please alert me related to your interest at PMorlan01@Yahoo.com.I Consider Spark Energy a Scam!
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