The best review categories for Spark Energy are the order experience, with an average of 3.6 stars, and their customer service, with an average of 3.5 stars.
Recent Good Review from Babsy_2004
Great company and great rate.
So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Babsy_2004
from
Keller, TX
on
September 2nd, 2021

— Spark Energy
Most Recent 5 Star Reviews
10 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Great company and great rate.
So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Babsy_2004
from
Keller, TX
on
September 2nd, 2021

— Spark Energy
Spark Energy customer for life
Exceeded my expectations. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Happy Customer
from
Dallas, TX
on
April 27th, 2021

— Spark Energy
Spark Energy Review
Best Electric company I have ever had any |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Merylan Ranson
from
Fort Worth, TX
on
February 12th, 2020

— Spark Energy
Good company
Easy to work with |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Esan
from
Del Rio, TX
on
August 30th, 2019

— Spark Energy
Spark
Easy set up, good service, good prices |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Lissa
from
Lavon, TX
on
August 16th, 2019

— Spark Energy
Spark energy
I have spark energy 6 month ago but now Im ready to contract another 6 month, they have lot of good prices for electricity and good customer service? |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mr Singh
from
Houston, TX
on
July 9th, 2018

— Spark Energy
Excellent Service and Rates
I am starting on my 3rd year of service with Spark Energy. The service and rates I have received has been outstanding. I have dealt with their customer service department and it too, has been excellent. Their rates are extremely competitive and I appreciate the fact that when my contract expired they didn't raise my rates like other companies do. Thank You Spark Energy! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
T. Barber
from
Houston
on
July 10th, 2013

— Spark Energy
Best buy and excellant service
I have been with Spark for over 5 years. Am guessing I have saved about $2000 comparing to other South texas providers. My mother saves over a hundred dollars a month on her electrical bill. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
RS Lasiter
from
Very South Texas.
on
August 26th, 2011
Best Energy Company Anywhere!
Spark Energy is the best electricity company
I've ever worked with. I've been with the large companies (Reliant & TXU), and the smaller companies (Yep), and Spark Energy beats them all. The big ones charge too much, and the smaller ones don't have enough customer service experience to help you when you need it, and can still be more expensive too. I'm probably saving $25 a month on my electricity bill with Spark, which definitely adds up! The customer service is local, and they actually work for the company too, so you're not talking to some outsourced company that can't actually make decisions. Their sign up process is a breeze, and you can't beat their auto-pay so you don't miss a payment (they even give you a discount for using it too, instead of charging you). They also have a referral program so that you can get $25, and they can get $25 too. All in all, you can't beat Spark Energy - I won't ever go anywhere else! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Enrique
from
Houston
on
June 29th, 2011
Satisfied with Spark
Very satisfied with my Spark experience. Transition from Reliant was
simple (they took care of everything...only spent 2 minutes of my time on the transition) Very good rates with no "bait and switch" |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jim
from
Houston
on
March 16th, 2010
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Marked down for the first short bill
Ordering was easy, hand off to Spark was seamless. First bill was only 20 days, which was small enough to miss the rebate. So if you're switching you may want to time it to be closer to the beginning or end of the cycle. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Fred
from
Colleyville, TX
on
July 20th, 2021

— Spark Energy
Good
So far it has been good. Just waiting for first bill |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Sharon Yarbrough
from
Stephenville, TX
on
August 27th, 2019

— Spark Energy
Thorough and Helpful!
I just spoke with BB in customer service and she was so helpful. My mother in law passed away recently and I was making sure her account continued to stay paid until the property was sold. BB walked me through all of the areas making sure that everything was updated including e-mail, phone notifications, etc. I probably would not have remembered to update all of the information. It was so helpful for her to prompt me on each of the areas. Thank you BB and thank you Spark Energy! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Sheri
from
Houston, TX
on
February 25th, 2019

— Spark Energy
Great Company
I've been with Spark Energy for 8 years and have been very satisfied. Not big on the auto pay, but I never missed a payment. Price is mid-range and I've had good experiences with customer service. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dave
from
Desoto
on
September 13th, 2014

— Spark Energy
Rate Change/Billing Issue Resolved
I've been with SPARK for 8 years. After our latest 1 year contract expired, our rate went from 8.9 cents per kilowatt to 12.69 cents per kilowatt in March. I experienced a $300 bill instead of a $205 bill which is a big difference. We were not aware of this rate change for three months because we were not notified. I called customer service in June and renewed it for another year at 9.1 cents per kilowatt. New customers get a $75 gift card and I asked for it. I was countered with a $25 credit. Also, they did send us an email on February 27 and we must have missed it or thought it was spam. When all is said and done, I am almost completely satisfied. The customer service rep did an excellent job on her end when I called. However, I suggest the following to SPARK ENERGY: 1) Post a customer's contract ending date and rate change on our online account because it is easy to do and can be automated. 2) Offer the same specials to your core customers (existing) for renewing as you would for a new customer. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jack Gamble
from
Spring
on
June 28th, 2013

— Spark Energy
Pleased with the experience
Have good website, billing, and email communication... and saved a lot of money compared to my previous provider. Never had any issues. Don't know what it's like to call them, because I've never had a need to do so. I'm going to try another provider for a lower rate now that my contract is up, but I'll return if my experience doesn't match up to Spark. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Daniel
from
Sugar Land
on
March 25th, 2013

— Spark Energy
Never had a problem
I have been with spark for the past year or more im very pleased with my service, ever since the 1 day i was able to compare to my 1st bill and was able to see the discuont so iv'e had them ever since |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Gerg
from
Chicago
on
March 15th, 2012
Never had a problem
I have been with spark for the past year or more im very pleased with my service, ever since the 1 day i was able to compare to my 1st bill and was able to see the discuont so iv'e had them ever since |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Gerg
from
Chicago
on
March 15th, 2012
Been Good to me
Been with Spark since about 2007. No horror
stories, no weird billing/meter issues. This seems like it should be a given, but it's not these days. Competitive rates, also enjoy the credit card auto pay - not everybody has that, you know. If you simply read and understand the difference between fixed and variable rate, are a person of average intelligence, etc., you should have no issues with Spark sign up and service. The one time i needed an email response for a question, I got a satisfactory answer in a day or 2. It seems they really cared. Been a happy camper. My only concern is that I think Spark's Residential service may be coming to a close for my Zip code (website only returns Commercial service hits now on my Zip). Hence I may need to find another provider that can give me *everything* Spark has given for the past years. Hard to do... One Co. might have good rates but no credit card auto pay. Another has cc auto pay but consumer horror stories... and so it goes. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Greg
from
on
October 28th, 2011
Simple, Cheap, No Problems
I've had Spark a couple years over the past
several and I like them very well. Their plans were easy to understand, competitively priced, and they had competent customer service, not that I needed much. Their website has improved since the last time I used them and they got auto-billing set up right away. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
MYOB
from
Houston
on
September 17th, 2011
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Price was in the top 2, but the website/monitoring is lacking
I really liked my two previous companies, but switched from both once the promotion of the first year ended. This company had one of the cheaper plans for the energy that my home uses during a year period. I figured that all companies at this point are the same. Who ever needs to call into an electric company? You go online, pay your bill, and view your usage. BUT.... you can't view your usage real time it seems. So my plan that I need to use so much energy before I hit that bill credit, I can't monitor. There are some months that I am below the threshhold, but could easily (as terrible as this does seem to me) turn on some extra stuff, to bring myself up to the 1000kw I need. But I can't even tell this info. Which I have never seen with a company before this. ??? If you are going with a threshold plan, I would maybe avoid spark at this point until they fix this. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jill Jere
from
Baytown, TX
on
April 22nd, 2021

— Spark Energy
Good two years
I signed a contract with Spark and was satisfied. They elected not to offer power in my area so we parted ways. I signed up with them because they were one of the last companies not to charge a monthly fee but they've joined in the collusion now. They even refunded a charge for the short time I was with them after the contract expired and the switch to someone else occurred. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
RA
from
Abilene
on
May 16th, 2013
The "Spark" is Gone
Concur with earlier poster about the changes Spark has made. Have been a totally satisfied customer since 2007 using the totally paperless internet plan . They had reasonable rates and no additional fee if you didn't use "enough" electricity. That has all changed - now rates are higher than other companies and they change a whopping $8.95 if you use less than 1000kw/month. Can't see any reason to stay with just another greedy provider. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Krancmm
from
Lake Jackson
on
November 29th, 2012
Pleased customer
I never ran into problems with this company. Cancellation went smoothly (I moved to a location where they did not service). I don't have any complaints. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jisel
from
Fort Worth
on
September 26th, 2012
Time to move on...
I have been with Spark since 2007. Flat rate, no minimum monthly fee. Then they started with the monthly $5.00 fee and I shopped around. Golly gee, everyone jumped on that bandwagon. Then they went to $8.99. That combined with the meter reading charge is around $13.00 of my current bill. You have to watch your email VERY carefully to find a notification that your contract is set to expire.If you get one at all. Yes, I should put it on my calendar but I don't. Miss it and you automatically go to a variable month to month plan - and not one that is advertised on line - but to one that is like "You forgot to re-sign so we're charging you a 150% rate, Sucker" - and you don't realize it until you get that next bill that's already like 20 days into the NEXT cycle. Ouch. I have found it very annoying that Spark will quote a better rate if you go into them blank. Better rates than what they offer you directly to continue service with them. This time around the rates are about 13% higher and they do NOT meet competitors prices or even try to offer an incentive to keep you. So guess what? I'm tired of shopping with my same company after 4+ years and am shopping others. I'm tired of doing this every few months. But it looks like I must because loyalty is no longer a factor in these greedy tards minds. I have always been on their autopay plans and generally have no complaints about their service reps. Its all about the MONEY. Sound familiar, Spark? It works both ways. I will change providers every 3 months if need be. There's plenty of 'em to go around. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Uncle Joey
from
Corpus Christi
on
May 30th, 2012
Think twice before you buy
I had service from this company for about a
year and everything was good up until 2 months ago. Since then, I have cancelled their service and gone with another company. It started out great with my bill being about $40 for my first month (I'm in an apartment). I was paying about 9.8 cents per kwh, which is good. Well 2 months ago they knocked the rate up to 14 cents per kwh with no explanation when asked for one. The following month they knocked it up further to 17.8 cents per kwh. After talking to someone on the phone, it appears that I was on a variable rate plan and if you are on that plan, your rate can go up at any time for any reason at all and they dont have to let you know it either. I immediately cancelled them. Buyer beware. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jenna
from
Houston
on
October 18th, 2011
Used to have best price, but not any more
I've had Spark Energy for the past few years, and have no complaints. I have no idea what their customer service is like because I never had a problem that required contacting them. IMHO, the best customer service is doing the job right the first time, so the customer doesn't need service.
Having said all that, I've decided to switch this year. When I first signed up for Spark, their prices were at the low end of the spectrum, but now they're in the middle of the pack. To add insult to injury, they offered to renew my contract at a "special reduced rate" higher than what they're offering new customers. I put together a spreadsheet and ran the numbers, and I should save about $200 over the course of the year by switching to another provider |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
John
from
Houston
on
June 25th, 2011
Sad to have to leave
I have had a very good experience with Spark for several years, but noted that when my 12 month period was up (and they did notify me by email) that there was a new monthly service fee of $10 plus they had instituted the graded system. I have a pretty efficient house and rarely go over 1,000Kwh/mo. so will be penalized by higher rates/Kwh for trying to conserve energy. Too bad. Will have to look elsewhere. MR |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mart Rich
from
Pearland
on
May 4th, 2011
Great but for billing
About to complete my second 12 mo. term with Spark. I'm on the avg.
billing and email statements/charges have been like clockwork. However, online access to statements mysteriously stopped 6/10. I have however kept the download copy of the statement for my records. No bill for 12/10 has been sent by email either (charge to CC occurs the 8th of the following month). Phone contact was of no help and I've now sent an email inquiring as to my billing status. I'm tempted to change next month however ratings are better for this company than those other companies which I would consider. FYI, online information before signing up showed avg. billing availability. When I requested same I was told that it wasn't possible though contract terms said otherwise after three months. After pointing this out I was magically able to avg. bill. If this is a good company I don't know that I want to see a bad one. Never had issues with TXU, except for cost. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Teasip
from
Plano
on
January 9th, 2011
No problem so far
I lived in a house and have used Sparks
for 1 year. The account set up was a bit messed up at first, but I was able to cancel the duplicated account eventually. There has not been a problem as far as billing is concerned. I have set up automatic pay and so far my electricity bill has been around $60 for winter, and no more than $130 during summer. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Sophia
from
Houston
on
November 23rd, 2010

— Spark Energy
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Problems Galore from the Beginning
We've been with Spark from the beginning and we have had numerous problems. For the first few years it was always administrative related...wrong address, wrong billing amount, etc. Now our problem is our contract expired the end of December and we did not renew on time. So they took our rate from 6.5cents to 16.9cents. When I called to renew for 24 months and complain about the bill, they refused to make a reasonable adjustment. They offered a $75 credit on a $565 bill. We cancelled our service. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Martha Walker
from
Plano, TX
on
January 24th, 2019

— Spark Energy
Lost my deposit
These guys lost my deposit. I was told there would be a $300 deposit when I signed up so I paid it...A year later I moved and had service disconnected and according yo them I never paif a deposit but electricity was turned on anyway...please. The deposit was payed out of a direct deposit card that doesn't generate statements but I can access activities online. Luckily I still have the account and it shows sparks debit for the deposit but according to spark I must fax a statement.....I guess small claims court iy is. . |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Ronnie Tucker
from
77664
on
September 21st, 2018

— Spark Energy
Save your time and money
I'm all about supporting new smaller businesses but i don't think data information is managed well here. i don't think i've had so many issues with a provider since i've been on my own. issues since jul 2015, we are in dec 2015 as i type this out: 1. since i joined in july i was promised a 25 credit after 90 days and each time i call after this time frame, they say, i promise, the next invoice you will see it. this is with every rep i talk to. my neighbor who referred me can't get her 25 either. we still have not rec'd the credit. 2. 1st billing i got, there was a charge for underusage when clearly i was just switched over and had a shorter statement cycle - why would i be penalized? they waived it but for it to appear automatically tells me the customer setup/billing system sucks if they blanket apply to all statements regardless of when a new customer was switched over. 3. i've received messages from their IT system about how their system was down and/or there were billing errors 4. after point 2 above, i've received 2 additional statements with billing errors: one in conjunction with the above point 3 IT system issue (per rep) where they charged me a late fee when i'm on autopay? and another where they gave me a credit (not the 25) and then took it back. save your time and money folks. they are too much of a hassle to deal with considering all the phone calls you have to make. i don't know where the issue is? the reps are nice enough and they put in the notes and all but it appears to be a system issue? i don't know. i'm tired of making notes about who i speak to and when and what they say. ridiculous. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jason H.
from
Richmond
on
December 21st, 2015

— Spark Energy
Customer Service vs Customers Serve Us
Requesting that all my billing and communications be on line through e-mail, Spark alerted me to the expiration of my term fixed contract through snail mail and it went unnoticed until months later of them overcharging me by $50 per month. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
G Wilhelm
from
Houston
on
November 11th, 2013

— Spark Energy
"Buyer Be Ware"
Spark Energy jacked-up my rate 53% after
original 9 month term expired. Rate went from 9.5/kwh to 14.5/kwh plus Sparks added additional fees and charges. At time of expiration average 1 month terms were 10.3/kwh. I would have understood a slight increase to current month-to-month or variable rates, but Sparks didn't do that. I was billed at the 14.5/kwh plus extra fees for over 4 months until I recently changed to another supplier at 8.99/kwh + PUC tax, 12 month term, with NO ADDITIONAL Fees or Charges. I had no billing surprises with the new supplier. Shame on me for not seeing the end of term notice Spark Energy sent me. I feel Spark Energy took advantage of my mistake. Bottom line, Buyer Be Ware when dealing with Spark Energy. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Don
from
Houston
on
June 21st, 2011
THEY ARE PRETTY DECENT BUT CUSTOMER SERVICE SUXS !!! I WAS TRYNA GET IN TOUCH WITH SOMEONE AND NEVER GOT AN ANSWER JUST DANG MACHINES AND THAT MADE ME MAD ! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
MAD
from
on
May 18th, 2011
My wallet and my feelings were hurt.
My complaint with Spark is that when my contract
expired, they didn't notify before or after so i could renew at a favorable rate and therefore my rate skyrocketed for several months before i noticed. They should have notified me. Because of this I will be leaving them after my next contract expires. My wallet and my feelings were hurt. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Gordon Greenleaf
from
Houston Tx Usa
on
March 27th, 2011

— Spark Energy
Jacked Up Price
My contract expired and they made no reasonable effort to inform me that my rate would go through the roof if I didn't renew. Despite receiving emailed statements from them every month, they never put it on their bills. The only way to find out was to log into THEIR website and download a pdf file where it was written in very small print. I was paying 11 cents per kilowatt hour, the day it expired they jacked it up to over 16 cents per kilowatt hour, almost doubling my electric bill. After calling customer service, they were unwilling to make any adjustment even if I renewed my contract... so good bye. Very unethical business practices and no loyalty to their customers. Will also be filing a BBB complaint. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Gerald Skiles
from
Texas Usa
on
March 4th, 2010
Bills have never been higher
I changed from reliant so I could lock in a lower rate. I have changed to all energy saving appliances, have solar screens, tinted windows, new shutters and blinds and my bills have never been higher. I complained once. They re-read my meter and my bill dropped over $500 the next month and then went right back up. I am not sure they even check the meters. It is the middle of winter and I don't use my air and my bill has not gone down at all! Can't wait to change. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Katy Content
from
Spring
on
February 25th, 2010
My experience with Spark
I was a loyal customer with Spark for 5 plus years and my contract expired. Instead of charging my the month to month rate or any reason rate they charged me 5 cent above the going market rate. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Anonymous
from
Houston
on
September 10th, 2009
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
No Rewards
I mailed my first rebate coupon to get redeemed for $50 as instructed and never received the rebate. After contacting them to let them know I had not received it after few months, they wrote back and said they did not receive it and now the coupon has expired. Horrible customer service...specially since I had a picture of the filled out coupon showing it was done months ago |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Steve
from
Richmond, TX
on
August 31st, 2021

— Spark Energy
Worst company ever
The title says it all. customer for 13 years and paid average 30 cent per when I called customer service they said yes you are not on a competitive plan and said they had no idea how to help me. average summer bill was 500 for a 2000 sq ft home with new ac unit on 78. total rip off and audacious. companies like this are the reason deregulation should not be choice. 13 years of overpaying by 90% for electric |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Be Informed
from
Houston, TX
on
June 10th, 2021

— Spark Energy
Fraud
Spake energy have been taking money from my account without my knowledge. Requested to cancel the service and still sending bills for close to $500 every Month. Will see them in court. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Keshari
from
on
February 24th, 2021

— Spark Energy
Total mess
Chaos. Seriously advise against. 12/14 & 17 mins waiting to speak to somebody. A case of L hand never knowing what the R hand is doing. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Pandulph
from
on
May 29th, 2020

— Spark Energy
Problems with Spark
Despite signing up online and receiving an email confirmation of the rate chosen, Spark billed me at a much higher rate the first month. When I inquired, I was told the rate I selected was for new customers, not renewing customers. Why was there a difference? No answer. When it was clear I had the documentation, they refused to rebill the month, but rather credited my account a flat dollar amount for the difference. Absent a breakdown or recalculated invoice, how do I know they got it right? Two years ago, when I originally signed up for Spark, they tried a similar swithch. They tried to stick me with a higher rate that the one I signed up for online. I had to make several phone calls and emails to Spark customer service and eventually go all the way to the TX PUC to get the rate I signed up for. Bottom line, both times, Spark did honor the rate, but it shouldn't be this difficult when I had the proof in confirmation emails. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Problems With Spark
from
Sugar Land, TX
on
November 22nd, 2019

— Spark Energy
Disappointed
Tried to pay a friends late bills because he has been in out of the hospital for the last several months. He was late on multiple bills. I was willing to pay all late fees and the reconnect fee. But they had done a "move out" on him and would not allow me to pay the back bills to get his electricity turned back on. He is currently in the hospital and they will not release him without having electricity due to his condition. The collection rep was professional and apologetic but refused to escalate to a manager to see if we could get it resolved. Their motto "Empower What Matters" must be talking about their rules, not their corporate or community values. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Concerned Friend
from
Houston, TX
on
March 27th, 2019

— Spark Energy
Disappointed
We've been with Spark for over 11 years. Definitely a company to be avoided. We have always renewed our contract on time... until last month. We were 4 days past our contract date when we first made contact with customer service. Our bill was 3X our normal bill. First off, this was our fault. We recieved an email regarding the upcomming end of contract, and we failed to renew in time. So life happened, and our contract lapsed for 4 days in the 11 years that we've been with Spark. This 4 day lapse cost us over $300! We called customer sevice multiple times to see if they would be willing to help us out. We were told each time that there was nothing that they would do to retain us as a customer. We have never missed or been late on a bill. We switched providers after 11 years, and they don't care. Don't waiste your time with this company. This appears to be a very common story on how Spark treats their customers. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Tiffany
from
Spring, TX
on
September 10th, 2018

— Spark Energy
Should have stayed with Reliant
Had spark about 2 months. I'm about a week late on one payment and they disconnected my electricity! This ridiculous s*** never happened with Reliant and I'm definitely switching back. Run far from Spark Energy cause they don't care about you or your family. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Charlette
from
Alice, TX
on
March 14th, 2018

— Spark Energy
Over charged
I made the wrong decision to use Spark Energy as my energy provider. This company had charged me in the term of two months the total of two one year or more. They did not send me a renewal agreement and just triple the rate in the plan. Then I tried to call them and find out why of the charge and they gave me a non-sense answer. In one month my bill went from $45.00 to $885.97, so please be careful with what energy provider you pick. This company its obviously not honest and just after stealing from its clients. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Over Price-stealing To It's Customer Be Aware Of This Company When Looking For Supplier.
from
Houston, TX
on
October 10th, 2017

— Spark Energy
HUGE SCAM RUN DON'T WALK AWAY FROM SPARK
I made the foolish mistake of answering a phone call from this company, they promised me a lower rate so I said ok and gave all my info. Fast forward one month and I don't get my normal bill of $150, I get a bill of $450. Immediately called my former provider here in pennsylvania PP&L. They looked into my bill and said I was given the low rate fir one day then SPARK tripled my rate. I immediately went back with PP&L and everything is getting back to normal. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dee
from
Stroudsburg, PA
on
October 6th, 2017

— Spark Energy
Featured Plan:
Review Topics:
Peoples Choice:
Texas Energy News:
Should I Shop For A Better Electricity Rate?
How to Shop Best Texas Electric Rates Strategically
What Clean Hydrogen Means for Texas Electricity
Which is it Really: Texas Heat or the Humidity?
Best Fathers Day Electrician Tool Sets
Are Texas Green Energy Plans Cheaper Right Now?
Will Delayed Texas Solar Projects Start to Shine?
Texas Record Heat Driving Higher Electric Bills
2022 Texas Hurricane Season Begins
7 Ways to Cool Your Home Without AC
How to Shop Best Texas Electric Rates Strategically
What Clean Hydrogen Means for Texas Electricity
Which is it Really: Texas Heat or the Humidity?
Best Fathers Day Electrician Tool Sets
Are Texas Green Energy Plans Cheaper Right Now?
Will Delayed Texas Solar Projects Start to Shine?
Texas Record Heat Driving Higher Electric Bills
2022 Texas Hurricane Season Begins
7 Ways to Cool Your Home Without AC
Texas Electricity Ratings Resources:
What To Do If Your Energy Provider Transitions You To POLR
Historical Electricity Rates
Learn about the Breeze Energy POLR Transition
Who are the best Texas electric companies?
Understanding Your EFL
No Deposit and Pre-Paid Electricity Plans
How to Switch Texas Electricity Companies?
How to Read Your Electricity Meter
How Long Does it Take to Switch Electricity Companies
Historical Electricity Rates
Learn about the Breeze Energy POLR Transition
Who are the best Texas electric companies?
Understanding Your EFL
No Deposit and Pre-Paid Electricity Plans
How to Switch Texas Electricity Companies?
How to Read Your Electricity Meter
How Long Does it Take to Switch Electricity Companies