Our Analysis of Y.E.P.

I signed up for YEP's 100% renewable energy plan and they charge me a monthly fee of $7.95 for using less than 1000 kwh per month. Therefore, YEPs "Green" Earth Plan actually penalizes me for wanting to conserve energy!! What a joke.

Only complaint is the tedious payment screen. Does not save any previous infor so must monthly type ALL info regarding my account.

I've had YEP energy for a little over a year. I
haven't had any problems with them and I
especially like the fact that online bill pay
is so easy. The only thing I wonder about is
that when I signed up for their contract, I
signed up for 10 or 11 cents per kwh, but every
time I get my bill it says my avg price was 12
or more per kwh. I don't know if that's a
common thing among all providers. This was the
first time I had ever had to choose my own
electricity company, so I'm not sure about the
tiny details.

I have been with YEP for two years, and experienced zero serious problems. The only thing I was a slight bit unhappy with was the first time my contract was about to expire, I was not notified, or sent any offers to renew. I phoned and got an offer that was better than what I was paying so I renewed on the phone. Super rate!

I've had a few issues with talking to customer service and WAS about resigning my term WITH them! The CSA's answers were ambiguous and not helpful at all. I've been searching for a new provider with a decent GREEN plan (gotta do my part for my beloved Texas!) but I'm getting frustrated and will probably just resign with YEP.

I don't dislike them but I don't LOVE them either......I guess I'm not that savvy when I get bombarded with all the fine print!

PS: What promotions????

When you first sign up with YEP, you can get a great deal - but once it's time to renew your contract, they'll roll you over onto a month to month. Be sure to compare their renewal offer with the going rate that other providers are charging, as they were a little more expensive than others and it saved me a couple hundred by switching away from them with a 6 month lock in elsewhere.

Also, you cannot update your payment information online, you have to call into their customer support. Their customer support isn't friendly, but they will update your information and I never had a billing issue. I see no reason not to use them, so long as they give you a competitive rate and you pay your bill on time, every time.

I am normally a super laid back person but the customer service at this place takes the cake for the all time worst experience.
I paid my bill within the time of the due date and called the company to inform them that I used my online bill pay to pay the payment and gave them the transaction# and check# Can you believe they were still going to disconnect my electric? I am a single mother with out a job since May of 2009 and I have a special needs child that needs breathing treatments and we need electricity. They said they had heard this sad story before and wouldn't make an exception in my case. The odd thing was I had already made the payment and it had already cleared my bank, I wasn't sure what they didn't get about that.
Anyhow I am stuck in my contract until Jan of 2011, and they will charge 175.00 to get of the contract.I hope I get a job so I can pay this and say goodbye to this Rotten company.
I hope this helps anyone that is thinking about going with this company.

I'm working out of town and my wife is paying the bills. She didn't get/lost this month's bill and the power is cut off. We changed our home phone number so didn't get calls from them.

OK -- our fault, but when my wife called to see what happened, customer service wouldn't let her ask questions. She had to tell the service person to stop talking and listen. She had difficulty getting her to update our phone number.

I would only reccomend this company to people I didn't like.

They operate under several names including Texpo Power, Texpo Power & Light, YEP, Southwest Power & Light, and who knows what else. Their customer service leaves a lot to be desired. In this day and age where you can get cheap rates and service from nearly anywhere, they're butt heads. Their billing system is retarded. I called to ask that they move the date a couple of days to accommodate when my pay check hits so that they'd stop costing me $35 over draft fees. They actually tried to hit my checking account 7x in 3 days - really racking up the fees with my bank and you HAVE to pay on line to get the best rate. It's taken multiple complaints to the PUC and BBB and it's still not fixed yet!

YEP Energy is a horrible company. Do not select them for service and
avoid at all costs.

I don't care if they offer you 1 or 2 cents/kwh less than others, DO NOT
TAKE THE BAIT!

They are horrible to cancel with and then they will continue to bill you
until someone else takes over your old service. I was stuck with some
extra months of billing after my contract ended and I contacted them to
cancel. They will then threaten you with a mark on your credit and a
collection agency even if you have evidence that you are correct.

DO NOT USE YEP!!!!!

They refuse to answer basic questions through email.

I use YEP back in 2008 - 2010 and I loved them, told all my friends about them.
However, Because I had never had any bills in my name I did have to pay a crazy high deposited $400 but got almost all of that back when I moved out of their serves area. I was told I left in good standing and that if I came back to them then they would wave any deposited. I called them today and was hung up on ( after waiting a few mins, someone pick up the line and then hung up on me.) I called back and the rep was rude and short when I was asking questions. After talking with her, I thought I better check the reviews and sure enough that's what most people were saying. I will not be choosing YEP this time around

DO NOT SIGN UP WITH THIS COMPANY. THEY HAVE TERRIBLE CUSTOMER SERVICE. I DID NOT HAVE A SINGLE ISSUE WITH ERCOT AND AS SOON AS THEY BECAME YEP - THE SERVICE IS BAD, THE BILLING IS INCORRECT IN THEIR FAVOR, AND THEY HAVE FEES THEY CAN'T EXPLAIN IN THE BILL. THEY WRONGLY BILLED ME FOR A LATE FEE, SAID THEY WOULD CREDIT IT AND MAGICALLY THE SAME AMOUNT SHOWED UP AS "BALANCE FORWARD" IN MY NEXT BILL. WHEN TALKING TO CUSTOMER SERVICE (AGAIN) TO GET IT CORRECTED, THE FIRST ONE PUT ME ON HOLD FOR 12 MINUTES, THE SECOND ONE HAD A "I COULD CARE LESS" ATTITUDE AND WOULD NOT GIVE ME HIS LAST NAME, AND THE SUPERVISER ALSO DOES NOT GIVE OUT HIS LAST NAME, TELLING ME HE ISN'T REQUIRED TO DO SO. THAT SHOULD TELL YOU SOMETHING - MANAGEMENT THAT DOESN'T WANT THEIR CUSTOMERS TO BE ABLE TO CONTACT THEM DIRECTLY. I CAN NOT WAIT UNTIL MY CONTRACT WITH ERCOT EXPIRES SO I CAN SWITCH TO A BETTER PROVIDER THAT CARES ABOUT ITS CUSTOMERS.

I agree with all the negative reviews. I suffered far too long with this cut-rate, poor excuse of an electric company. I somehow overlooked one payment in four years, and I receive not a friendly reminder, but a letter threatening a small claims lawsuit! Then on top of that, the next invoice charges a "printed corresponedence fee" for the pleasure of receiving the collection letter. One insult too many.

This company is very dishonest. It goes under a few names, YEP, Texpo, etc. That should be a warning right there. However, they ripped us off by charging extra fees and their customer service is the very worse. Their people are the rudest and most heartless people. Don't use them under any circumstance. We learned the hard way.

I have been using this company for over six years and have never once had a problem. I have automatic bill pay, and get a discount for authorizing it. I have steady, reliable electric service and the payment transactions each month are flawless. I haven't checked in a long time, but I believe that the rate is low, because I run my almost 2,000 sq ft house for $70 in the winter to $200 in the summer. The other reviews are scary reading, but I have no reason to believe that I am not getting my money's worth, and with never a hassle. I like it that they do not waste our money on advertising or corporate giving, thus keeping rates low. I would (and do!) recommend this company to my friends.

I have had this comapny for several years, but I just got ripped off. I had a zero balance and requested termination due to home being in foreclosure. My final ends up being 3 times the highest bill. I want to be fair and pay for what was used but this is not right. They have a lot of hidden charges. This a company that I would never consider.

I was a customer for 4 years, they had a change of management of accounts so now if you are 2 days late they will turn off your power. Why would anyone give them their business!!!!!!!!

I've been a customer of Yep's for 5 years with a perfect record of on time payment. I saw that my electric bill was due (via an email alert), but the bill NEVER arrived. I missed making the payment. Four days after the bill was due, I recieved a mailing from them stating: DISCONNECTION NOTICE. Really?? This is how they treat customers??? I called the office to ask for a copy of my bill, and the customer service rep sheepishly admitted that maybe that using 'disconnect' wasn't the best tactic. Now that I've gotten my next month bill I see a $3.50 printed correspondence fee for the pleasure of having them actually send me a bill. WOW. This company is hard core. Know what you're getting into when you sign up. I didn't...and I'm leaving when my contract is up....

It is almost impossible to get customer service. It's really aggravating when they require you to contact them personally to change credit cards but make it almost impossible to reach them via the phone. They don't respond to emails. It's awful.

They charge 3.50 for printed correspondence fee, This is if they have to send out any notices to you. Then there is a 13.40 if you are not setup on auto pay. This correspondence fee is charged on every bill, when we called they said yes that fee is on every bill. we asked so we have to pay to know what our bill is? They said yes. Then they have people who speak broken English call you, they wont give you 24hr extension unless you pay half the bill.

Keep an eye out for www.yepenergysucks.com

Avoid now, be glad later:
1) deceptive prices, a lot of hidden fees
2) horrible customer service
3) will try to bill you extra amounts when you cancel even though not under contract

I've been with this company for a few years. My contract expired and they made half-hearted attempts to "inform" me to lock in a good rate. Not true. They raised my rate to astronomical prices. I spoke with someone else in the industry who was confounded by the rate they charged me. An attempt to fix it yielded in a "supervisor" who refused to escalate the issue further. They are willing to lose a customer and get bad reviews on the internet over $178. Not very smart, YEP.

They came to my door telling me that if i signed up with them there wouldnt be any extra fees and it would help lower my bill. Come to find out they just ADDED more charges to my bill and are now trying to collect this money from me. I did not CONSENT to any of it, your rep misinformed me to get me to sign up for your services and i DO NOT WANT THEM AND YOURE NOT GETTING YOUR MONEY. I heard from the vine that there is a lawsuit against your company,services,and employees. I WILL BE contacting any lawyers nessecary if you try to send me to collections for any money you are NOT rightfully entitled too!

I had YEP energy for a couple of years and for the most part everything seemed to be OK. Their plans and pricing was competitive. The account was for a property that I was trying to sell so my usage was very low. I noticed that my bill jumped one month and when I went to investigate I found that they hit me with a disconnect/reconnect fee. When I called to discuss why that was I was told that they had every right to charge me that fee if I did not pay within 26 days of the invoice date. Keep in mind this has never been an issue before. When I paid the fee and decided to move on they re-issued another disconnect/reconnect fee for a 7 day period. These guys are crooks. Do yourself a favor and find another company. They will do everything within their power to inflate your bill with charges that are not warranted.

Very deceptive and lots of hidden costs. Customer service never helps you with issues and refuses to escalate.

Horrible customer service, over billed amounts, and by far the worst provider I have dealt with in all my life. Made an agreement with them to pay $59 (that was not owed to them), paid the amount 2 days early and they disconnected my service. My bill actually reflected a credit. I will definitely end my contract with the prompto. You get what you pay for.

Prices are fine,although we receive tempting offers to switch all the time, we hadn't had any issues and didn't want to deal with the hassle of switching. Until today.

Today,on a Monday morning at 7 am when I was about to make my coffee and get ready for work, our power was shut off. We checked the account online, and same as every month, the payment had been successfully charged to the credit card and nothing was past due. When we called,they had our account listed as past due, and the lady said we couldn't talk to someone about it until 830 because that's when they officially "open."

Caled back at 830 (awesome, we're both now late for work and sweating our butts off), the lady told us it was just a "system error" and it would be back on "shortly." No apology or offer to compensate for the extreme inconvenience and time missed from work due to a major error on their part.

Prices not the best out there, customer service is bad, system is obviously glitchy. Unreliable service. We're switching to another service today.

I had to obtain service for 3 months which caused higher pricing. However, not only did they gouge with higher per kWh rates but added fees (a $10 monthly fee, $4.22 payment fee) plus added taxes & regulatory fees common to other sources.

Price gouging- BEWARE
0 Stars
Correspondence fee: $9.95
Payment Processing fee: $15.15 (New charge 09/2019 bill)
Also, somehow my bill went up by $150.00 this month to $331. There are only two people in the house and we are gone all day since school has started. I do not know how the bill could go up by this much in a month.

Had a horrible experience right after signing up for electricity through YEP. 1 week after signing up, we came home to no electricity due to erroneous move out order. Out of power the entire weekend. Mistakes happen, but the customer service was horrible when I called the next week and argued with me that I owed connection fee still due to they tried to contact us to confirm details on our fraudulent appearing account prior to shutting off energy, but it was a non-working number and then that we just didnt pick up. This is not true. So frustrated. Very unreasonable people at this company.