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I signed up for YEP's 100% renewable energy plan and they charge me a monthly fee of $7.95 for using less than 1000 kwh per month. Therefore, YEPs "Green" Earth Plan actually penalizes me for wanting to conserve energy!! What a joke.

Only complaint is the tedious payment screen. Does not save any previous infor so must monthly type ALL info regarding my account.

I've had YEP energy for a little over a year. I
haven't had any problems with them and I
especially like the fact that online bill pay
is so easy. The only thing I wonder about is
that when I signed up for their contract, I
signed up for 10 or 11 cents per kwh, but every
time I get my bill it says my avg price was 12
or more per kwh. I don't know if that's a
common thing among all providers. This was the
first time I had ever had to choose my own
electricity company, so I'm not sure about the
tiny details.

I have been with YEP for two years, and experienced zero serious problems. The only thing I was a slight bit unhappy with was the first time my contract was about to expire, I was not notified, or sent any offers to renew. I phoned and got an offer that was better than what I was paying so I renewed on the phone. Super rate!

I've had a few issues with talking to customer service and WAS about resigning my term WITH them! The CSA's answers were ambiguous and not helpful at all. I've been searching for a new provider with a decent GREEN plan (gotta do my part for my beloved Texas!) but I'm getting frustrated and will probably just resign with YEP.

I don't dislike them but I don't LOVE them either......I guess I'm not that savvy when I get bombarded with all the fine print!

PS: What promotions????

When you first sign up with YEP, you can get a great deal - but once it's time to renew your contract, they'll roll you over onto a month to month. Be sure to compare their renewal offer with the going rate that other providers are charging, as they were a little more expensive than others and it saved me a couple hundred by switching away from them with a 6 month lock in elsewhere.

Also, you cannot update your payment information online, you have to call into their customer support. Their customer support isn't friendly, but they will update your information and I never had a billing issue. I see no reason not to use them, so long as they give you a competitive rate and you pay your bill on time, every time.

I am normally a super laid back person but the customer service at this place takes the cake for the all time worst experience.
I paid my bill within the time of the due date and called the company to inform them that I used my online bill pay to pay the payment and gave them the transaction# and check# Can you believe they were still going to disconnect my electric? I am a single mother with out a job since May of 2009 and I have a special needs child that needs breathing treatments and we need electricity. They said they had heard this sad story before and wouldn't make an exception in my case. The odd thing was I had already made the payment and it had already cleared my bank, I wasn't sure what they didn't get about that.
Anyhow I am stuck in my contract until Jan of 2011, and they will charge 175.00 to get of the contract.I hope I get a job so I can pay this and say goodbye to this Rotten company.
I hope this helps anyone that is thinking about going with this company.

I'm working out of town and my wife is paying the bills. She didn't get/lost this month's bill and the power is cut off. We changed our home phone number so didn't get calls from them.

OK -- our fault, but when my wife called to see what happened, customer service wouldn't let her ask questions. She had to tell the service person to stop talking and listen. She had difficulty getting her to update our phone number.

I would only reccomend this company to people I didn't like.

They operate under several names including Texpo Power, Texpo Power & Light, YEP, Southwest Power & Light, and who knows what else. Their customer service leaves a lot to be desired. In this day and age where you can get cheap rates and service from nearly anywhere, they're butt heads. Their billing system is retarded. I called to ask that they move the date a couple of days to accommodate when my pay check hits so that they'd stop costing me $35 over draft fees. They actually tried to hit my checking account 7x in 3 days - really racking up the fees with my bank and you HAVE to pay on line to get the best rate. It's taken multiple complaints to the PUC and BBB and it's still not fixed yet!

YEP Energy is a horrible company. Do not select them for service and
avoid at all costs.

I don't care if they offer you 1 or 2 cents/kwh less than others, DO NOT
TAKE THE BAIT!

They are horrible to cancel with and then they will continue to bill you
until someone else takes over your old service. I was stuck with some
extra months of billing after my contract ended and I contacted them to
cancel. They will then threaten you with a mark on your credit and a
collection agency even if you have evidence that you are correct.

DO NOT USE YEP!!!!!

They refuse to answer basic questions through email.

I use YEP back in 2008 - 2010 and I loved them, told all my friends about them.
However, Because I had never had any bills in my name I did have to pay a crazy high deposited $400 but got almost all of that back when I moved out of their serves area. I was told I left in good standing and that if I came back to them then they would wave any deposited. I called them today and was hung up on ( after waiting a few mins, someone pick up the line and then hung up on me.) I called back and the rep was rude and short when I was asking questions. After talking with her, I thought I better check the reviews and sure enough that's what most people were saying. I will not be choosing YEP this time around

DO NOT SIGN UP WITH THIS COMPANY. THEY HAVE TERRIBLE CUSTOMER SERVICE. I DID NOT HAVE A SINGLE ISSUE WITH ERCOT AND AS SOON AS THEY BECAME YEP - THE SERVICE IS BAD, THE BILLING IS INCORRECT IN THEIR FAVOR, AND THEY HAVE FEES THEY CAN'T EXPLAIN IN THE BILL. THEY WRONGLY BILLED ME FOR A LATE FEE, SAID THEY WOULD CREDIT IT AND MAGICALLY THE SAME AMOUNT SHOWED UP AS "BALANCE FORWARD" IN MY NEXT BILL. WHEN TALKING TO CUSTOMER SERVICE (AGAIN) TO GET IT CORRECTED, THE FIRST ONE PUT ME ON HOLD FOR 12 MINUTES, THE SECOND ONE HAD A "I COULD CARE LESS" ATTITUDE AND WOULD NOT GIVE ME HIS LAST NAME, AND THE SUPERVISER ALSO DOES NOT GIVE OUT HIS LAST NAME, TELLING ME HE ISN'T REQUIRED TO DO SO. THAT SHOULD TELL YOU SOMETHING - MANAGEMENT THAT DOESN'T WANT THEIR CUSTOMERS TO BE ABLE TO CONTACT THEM DIRECTLY. I CAN NOT WAIT UNTIL MY CONTRACT WITH ERCOT EXPIRES SO I CAN SWITCH TO A BETTER PROVIDER THAT CARES ABOUT ITS CUSTOMERS.

I agree with all the negative reviews. I suffered far too long with this cut-rate, poor excuse of an electric company. I somehow overlooked one payment in four years, and I receive not a friendly reminder, but a letter threatening a small claims lawsuit! Then on top of that, the next invoice charges a "printed corresponedence fee" for the pleasure of receiving the collection letter. One insult too many.

This company is very dishonest. It goes under a few names, YEP, Texpo, etc. That should be a warning right there. However, they ripped us off by charging extra fees and their customer service is the very worse. Their people are the rudest and most heartless people. Don't use them under any circumstance. We learned the hard way.

I have been using this company for over six years and have never once had a problem. I have automatic bill pay, and get a discount for authorizing it. I have steady, reliable electric service and the payment transactions each month are flawless. I haven't checked in a long time, but I believe that the rate is low, because I run my almost 2,000 sq ft house for $70 in the winter to $200 in the summer. The other reviews are scary reading, but I have no reason to believe that I am not getting my money's worth, and with never a hassle. I like it that they do not waste our money on advertising or corporate giving, thus keeping rates low. I would (and do!) recommend this company to my friends.

I have had this comapny for several years, but I just got ripped off. I had a zero balance and requested termination due to home being in foreclosure. My final ends up being 3 times the highest bill. I want to be fair and pay for what was used but this is not right. They have a lot of hidden charges. This a company that I would never consider.

I was a customer for 4 years, they had a change of management of accounts so now if you are 2 days late they will turn off your power. Why would anyone give them their business!!!!!!!!

I've been a customer of Yep's for 5 years with a perfect record of on time payment. I saw that my electric bill was due (via an email alert), but the bill NEVER arrived. I missed making the payment. Four days after the bill was due, I recieved a mailing from them stating: DISCONNECTION NOTICE. Really?? This is how they treat customers??? I called the office to ask for a copy of my bill, and the customer service rep sheepishly admitted that maybe that using 'disconnect' wasn't the best tactic. Now that I've gotten my next month bill I see a $3.50 printed correspondence fee for the pleasure of having them actually send me a bill. WOW. This company is hard core. Know what you're getting into when you sign up. I didn't...and I'm leaving when my contract is up....