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About Entrust Energy

Entrust Energy Logo

PUCT#: 10197

Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.



Texas Electricity Ratings Score:


( 2.9 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Entrust Energy Customer Engagement

120   Reviews

35   Replies

Response Rate:
29.17 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Entrust Energy







120 Reviews and 35 Replies for Entrust Energy


Great Service!
(5 / 5)

  I saved so much money with this company! Thank you!

Sofia from Houston
March 1st, 2017

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Great customer service
(5 / 5)

  I needed help understanding the bill and the service rep on the phone was very good to answer all my questions and even helped me lower my bill

Kim from Houston
February 28th, 2017

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Very please customer
(5 / 5)

  My contract with reliant expired. I was in a month to month plan & I switch over to entrust. I had that so call "free weekends plan" bunch of bull ... they were charging me 12 cents on the days that weren't free ! Now I have a solid rate and haven't looked back :)

Karen from Houston
December 8th, 2016

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Great customer service !
(5 / 5)

  Every time, I need an extension on my bill , entrust energy works with me. Haven't had an issue with them . Very pleased customer.

Bryan from Dilley
December 8th, 2016

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5 star!!
(5 / 5)

  I previously had TXU. I was loyal customer for 13 years but little did I know my contract was over due & they were charging me 17 cents a kWh !!! I never complain just paid my bill every month until someone came to my door and educated me on the prizes. I was skeptical at first so I went with the one year plan to test it out & I haven't looked back. I've been a loyal customer now for 4 years. My bill has drop more than half ! I'm so thankful they came to door. I would recommend entrust to anyone that is paying high on electricity. :)

Anna from Dilley
December 8th, 2016

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great company
(5 / 5)

  I was switched and they told me I could save and my price has droped my highest bill been less the 180 in a 2500 sqft house great work guys keep up the good work and I've never trust the door to door people but they took care of me!!

Sean wiliz from Houston
March 2nd, 2016

Hi Sean, We're glad you've had a great experience with us. Thanks so much for choosing Entrust Energy as your provider! Entrust Energy

Entrust Energy Responds November 7th, 2016
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Great Company
(5 / 5)

  Low Rates and I'm loving my bills Sales man was very nice and knew what he was talking about the sales man name was Deno i believe, he was great and help us save so money ever month!!!

Anna Reyes from Midland
August 27th, 2014

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Best Electric Company Thus Far!
(5 / 5)

  THIS COMPANY IS TRULY AWESOME! THE TWO SERVICE MEN WHO CAME TO MY HIME WERE VERY NICE AND RESPECTFUL!I HAVE RECOMMENDED THIS COMPANY TO MY FRIENDS AND LOVE ONES! :-) YOU GUYS ARE THE BEST ELETRIC PROVIDER I'VE EVER HAD!

Mrs.MoCity from Missouri City
February 21st, 2014

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Can't believe my savings
(5 / 5)

  Had two gentlemen come to my door and say I was pre-approved for a lower rate on my electric bill. I was hesitant at first. They showed me a side by side comparison with my current billing company TXU (comparing apples to apples) & how much I could save. I was shocked TXU was charging me so much and being month to month they informed me my bill could increase every month. Also i was being charged a base charge. I didn't even realize that, now after looking back at old bills, sure enough TXU were gradually increasing my rate each month and had been charging me a $5 charge just to receive my bill. I switched over a few months ago and today googled Entrust Energy to get their customer service number because I lost the one the rep gave me, he said I could call in and switch to average billing if I liked, I ran across this page & felt like I should leave a review. The rep was so nice & left me with his cell number if I had any problems down the road. I have since sent him a lot of neighbors because they were being overcharged as well. Happy & paying around $90 less for a bill I receive anyways. Great company.

Brandy from Mckinney
October 9th, 2013

Brandy - We are happy that you have realized a savings on your electricity bills. If you have any suggestions on how we can make our service better, please contact us at marketing@entrustenergy.com. Thanks for your business. Jeremy Pawlak, VP Sales & Marketing.

Entrust Energy Responds December 17th, 2013
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They lowered my bill!!!!!
(5 / 5)

  Wow I had these two guys in blue shirts knock and ring my doorbell, one of them was in training and the other was a manager. They asked me for my bill and I didnt have one because I was paperless with green mountain, the trainee froze and didnt know what to do and the manager logged in to my green mountain account on his phone, I was getting 16 cents average!!!!!! What a ripp off.... it took us 5 minutes to call houston and make the switch and I got 7.3 for 2 years! They broke down my bill with a side by side comparison and they showed me a 134.85 dollar savings per month! Highly recommend

Clint from Sherman
October 9th, 2013

Clint - thank you for posting. We are glad you are saving money every month and look forward to serving you in the future.

Entrust Energy Responds December 17th, 2013
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Lowered My Bill Over $220 bucks a month
(5 / 5)

  i switched from TXU, because they just got more and more expensive. Two guys came to my door & showed me they could lower my bill. Showed me that they had no base charges, no minimum usage fees & now my bill is half of what it was. I never realized that TXU was charging me a base charge every month. i also didn't realize that being month to month they were increasing my energy charge every month, they locked me into the Entrust 24 so my rate won't go up. Also when I call customer service i'm talking to someone in Texas rather than someone half way around the world. Just received my 4th bill & couldn't be happier.

Anthony from Dallas
October 2nd, 2013

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Can't believe door to door people told me the truth
(5 / 5)

  So was paying about 4 cents over what I should have with TXU (if you haven't already, SWITCH!). Had been with them nearly 20 years, found out I've been paying about a hundred dollars a month more than I should have. Got my most recent bills and it went down by a 145.82!!! Those pennies add up apparently. Would highly recommend.

Smith from North Richland Hills
September 14th, 2013

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Excellent
(5 / 5)

  Love this company! Excellent all around. Good customer service

Ana Maria Garcia from Laredo
May 10th, 2013

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was skeptical but entrust is the real deal
(5 / 5)

  First off I have been reading nothing but negative reviews which shocks me I have NEVER had a cheaper electric bill then I'm getting now from Entrust. I had TXU for that's but they are to expensive, I've tried Reliant, Direct and Just Energy and turn this young girl knocked on my door pitching Entrust I was more than skeptical but she thoroughly explained everything and eased my skepticism. That was a few months sgo and I love entrust, my bills are cheaperand there are no extra fees.

John from Dallas
April 3rd, 2013

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great company
(5 / 5)

  I think this a wonderful company my bill never been this cheap who every has a high bill with this need to call a repair person to check there wires cause something may be wrong with them

mr woods from Houston
March 12th, 2013

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Best Energy Provider in Texas !
(5 / 5)

  Entrust has got great rates and even better than that the customer service is impeccable. I have never been treated so kindly from the agent that came to my door to the customer service. WHAT A WONDERFUL COMPANY... You should get on board for sure!!

Anonymous
December 10th, 2011

Thanks so much for your review! We're happy to serve you! -Entrust Energy

Entrust Energy Responds October 26th, 2016
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So Far So Good
(4.9 / 5)

  I have Entrust for over 5 months now. A pretty good experience so far, and they don't have all types of fees I was seeing on my previous bill.

Anonymous
April 2nd, 2012

Thanks so much for your kind words! We're happy to serve you! -Entrust Energy

Entrust Energy Responds October 26th, 2016
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Worth the Switch
(4.8 / 5)

  These guys know how to treat customers. They are among the best providers in Texas and definitely worth the switch.

David from Houston
April 24th, 2013

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Best energy company yet
(4.6 / 5)

  I believe entrust energy is the best electric company in the game today. They
have no monthly customer fee and no hidden charges.(TXU). They gave me
200$ for signing with no deposit.

Alex from Fort Worth
January 20th, 2012

This is very kind of you! We're glad to have you as a customer, Alex! -Entrust Energy

Entrust Energy Responds October 26th, 2016
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Satisfied customer
(4.4 / 5)

  I have been with the company for over 2 years and have had not problems. I responded to a sales rep who came to my door. What was promised actually occurred!

Keith from Edinburg
April 17th, 2015

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Updated: 02-17-2018
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