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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.



Our Grading of Entrust Energy

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Entrust Energy Plan Summary

Entrust Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Champion Energy Services and TXU Energy instead.

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Customer Reviews of Entrust Energy

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Most Recent Entrust Energy Reviews  


Good
Good Good from Sugarland TX

i want entrust back
i love the service that i had no problems my bill stay down went up just a little bit wish i had stay with this company i wonder if i can go back 2 them again smith from Houston TX

Satisfied
Excellent The bill from Houston TX


4-5 Star Reviews: 137 (52%)



Good

Good

Good from Houston, Texas
February 11th, 2021

Billing & Account Management
Customer Service
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How likely are you to recommend?

3-4 Star Reviews: 8 (3%)



Meter readings on line.

Idanla was very patient, professional and kind. She is a keeper. She did not help me in billing, pricing or order. Your survey is not one I would fill out. Not user friendly.

Carolyn Herring from Arlington, Texas
January 29th, 2021

Billing & Account Management
Customer Service
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2-3 Star Reviews: 8 (3%)



Utility bill spiked up when no one's home

I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from Wichita Falls, Texas
May 10th, 2020

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1-2 Star Reviews: 77 (29%)



Switched my service without notification

My service was transferred to another company (discount power) without my consent or notification. I was notified with a disconnection notice from discount power in the mail because my auto-payment information does not transfer. I would not recommend this company. The least they could do is to notify the consumer of the switch so they are aware. I was very happy with this company until this point.

JS from Houston, Texas
November 17th, 2020

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Entrust Energy News  


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Entrust Energy FAQs  


Where can I order Entrust Energy electricity?


Entrust Energy does not have any electricity plans

Where can I order Entrust Energy natural gas?


Entrust Energy does not have any natural gas plans

What do customers think about Entrust Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Entrust Energy customer review is 4.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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