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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.



Our Grading of Entrust Energy

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Entrust Energy Plan Summary

Total Plans

3

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Customer Reviews of Entrust Energy

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Most Recent Entrust Energy Reviews  


Amazing affordable energy bill
Ive used several energy companies for years and I am completely satisfied with the price of my bill. I will definitely encourage my friends switch to Entrust! Very reasonable bill from Houston TX

Thank you
They very helpful and I would recommend other ppl this company Tangela Smith from Tyler TX

weekly energy report
I am really pleased to receive a weekly energy report. It is a very helpful and valuable to me. C.Moore from Houston TX


4-5 Star Reviews: 120 (49%)



Amazing affordable energy bill

Ive used several energy companies for years and I am completely satisfied with the price of my bill. I will definitely encourage my friends switch to Entrust!

Very reasonable bill from Houston, Texas
August 13th, 2020

Billing & Account Management
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3-4 Star Reviews: 7 (3%)



Complaining

To expensive
I just wait for my contract ends to change to other electric company

Sarat from Houston, Texas
March 26th, 2020

Billing & Account Management
Customer Service
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2-3 Star Reviews: 8 (3%)



Utility bill spiked up when no one's home

I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from Wichita Falls, Texas
May 10th, 2020

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1-2 Star Reviews: 76 (31%)



AWFUL

Always charging new fee amounts and I don't even know what the fees are. My first months bill was only 100.00, cool. Every bill after has been over 250, more to 300.00. I absolutely regret signing up with this company and would NEVER recommend anyone to use Entrust as their provider.

Sarah from Abilene, Texas
August 17th, 2020

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Entrust Energy News  


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Entrust Energy FAQs  


What is the cheapest plan that Entrust Energy has?


The cheapest plan Entrust Energy has is Entrust 18, with rates starting at 10.4¢. This is a 18 month plan. You can find details for that plan here.

Where can I order Entrust Energy electricity?


Entrust Energy has electricity plans in Texas

Where can I order Entrust Energy natural gas?


Entrust Energy does not have any natural gas plans

What do customers think about Entrust Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Entrust Energy customer review is 4.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Entrust Energy Plans  


All Entrust Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
24 months
10.6¢ / kwh
at 1,000 kWh per bill
$107 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Easy to understand pricing
  • No surprises on your bill
  • 12 months
    10.8¢ / kwh
    at 1,000 kWh per bill
    $109 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • Low Energy Rates
  • No Base Minimum Usage Charge
  • No Big Rate Jumps
  • 18 months
    10.4¢ / kwh
    at 1,000 kWh per bill
    $105 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • No Rate Gimmicks
  • Good for any size home