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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.



Our Grading of Entrust Energy

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Entrust Energy Plan Summary

Total Plans

3

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Customer Reviews of Entrust Energy

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Most Recent Entrust Energy Reviews  


excellent rates
great plan - rates are as advertised Horst from Garland TX

JT.
The word Entrust explains everything about this company. My experience with Entrust Energy was very pleasant. I would recommend Entrust Energy to anyone. JT. from Houston TX

Rosie Jaramillo
Very curtious, very nice and precise speech. Was very clear to understand. Thanks Rosie Jaramillo from Wichita Falls TX


4-5 Star Reviews: 117 (48%)



excellent rates

great plan - rates are as advertised

Horst from Garland, Texas
August 3rd, 2020

Billing & Account Management
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3-4 Star Reviews: 7 (3%)



Complaining

To expensive
I just wait for my contract ends to change to other electric company

Sarat from Houston, Texas
March 26th, 2020

Billing & Account Management
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2-3 Star Reviews: 8 (3%)



Utility bill spiked up when no one's home

I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from Wichita Falls, Texas
May 10th, 2020

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1-2 Star Reviews: 74 (31%)



Entrust sucks!

We had TXU forever. Then the door to door people come by & make Entrust sound too good to be true. I took the bait! Bad choice. Entrust said they'd pay our leaving fee with TXU. They lied! TXU has sent us to collections. Do not trust Entrust!

Debra Thomas from Jarrell, Texas
June 6th, 2020

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Entrust Energy FAQs  


What is the cheapest plan that Entrust Energy has?


The cheapest plan Entrust Energy has is Entrust 18, with rates starting at 10.5¢. This is a 18 month plan. You can find details for that plan here.

Where can I order Entrust Energy electricity?


Entrust Energy has electricity plans in Texas

Where can I order Entrust Energy natural gas?


Entrust Energy does not have any natural gas plans

What do customers think about Entrust Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Entrust Energy customer review is 4.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Entrust Energy Plans  


All Entrust Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
24 months
11.7¢ / kwh
at 1,000 kWh per bill
$117 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Easy to understand pricing
  • No surprises on your bill
  • 18 months
    10.5¢ / kwh
    at 1,000 kWh per bill
    $105 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • No Rate Gimmicks
  • Good for any size home
  • 12 months
    11.9¢ / kwh
    at 1,000 kWh per bill
    $119 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • Low Energy Rates
  • No Base Minimum Usage Charge
  • No Big Rate Jumps