Entrust Energy Customer Reviews
We've been collecting customer reviews for Entrust Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Entrust Energy Scores and Ratings:
Texas Electricity Ratings Overall Score for Entrust Energy
Overall Score
Entrust Energy Reviews:
230 total reviews for Entrust Energy.
| Star Rating | Ratings and Link |
|---|---|
| 103 5 star reviews | |
| 37 4 star reviews | |
| 6 3 star reviews | |
| 8 2 star reviews | |
| 76 1 star reviews |
Energy Plans from Entrust Energy competitors
Unlike Entrust Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.1¢/kWh |
| 4Change Energy | 24/months | 12.1¢/kWh |
| Gexa Energy | 24/months | 12.1¢/kWh |
| Frontier Utilities | 24/months | 12.1¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 10.3¢/kWh |
| 4Change Energy | 24/months | 11.1¢/kWh |
| Gexa Energy | 24/months | 11.1¢/kWh |
| Frontier Utilities | 24/months | 11.1¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
Featured Review
My power company
I've always had a good experience with Entrust. They helped save me some money.
They are actually fun to talk with on the phone. They keep everything smooth running. That's why I want to make sure that I keep them from now on.
Thank You,
Christopher Morales
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5 Star Reviews
has 103 five star eviews.
Renewal
I have been very satisfied with our service from ENTRUST ENERGY. I have recommended them to friends and neighbors when discussing energy bills, especially in the summer months. My bills have been reasonable and affordable. Now that my service is up for renewal I was concerned that my rate would increase considerably. When I called to discuss renewal I spoke with HENRY. He was polite, in a genuine way. He was patient and took the time to explain things. He listened to my concerns, he repeated himself when I needed him to without rushing. Henry found a plan for me that is actually a little less than what I have been paying. I didn't expect that. I will continue to recommend ENTRUST ENERGY to my neighbors and friends. Excellent customer service. Great rates. Thank you ENTRUST ENERGY.
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Entrust Energy
Wanted to see what this company was all about, just did a 6 month contract. I liked the weekly power usage we used. The rate I paid was outstanding, will stay around if I can have the same rate. Was a good experience with Entrust Energy.
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Entrust is a worthwhile electric provider.
Entrust is a worthwhile electric provider.
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A+ in all areas important to me!
In an electricity provider, I look for three things:1. Accurate and clear bills. 2. Personable and real customer service agents that answer questions directly. 3. Competitive rates. For me, Entrust Energy consistently delivers on all three areas and scores an A+!
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Can't believe my savings
Had two gentlemen come to my door and say I was pre-approved for a lower rate on my electric bill. I was hesitant at first. They showed me a side by side comparison with my current billing company TXU (comparing apples to apples) & how much I could save. I was shocked TXU was charging me so much and being month to month they informed me my bill could increase every month. Also i was being charged a base charge. I didn't even realize that, now after looking back at old bills, sure enough TXU were gradually increasing my rate each month and had been charging me a $5 charge just to receive my bill. I switched over a few months ago and today googled Entrust Energy to get their customer service number because I lost the one the rep gave me, he said I could call in and switch to average billing if I liked, I ran across this page & felt like I should leave a review. The rep was so nice & left me with his cell number if I had any problems down the road. I have since sent him a lot of neighbors because they were being overcharged as well. Happy & paying around $90 less for a bill I receive anyways. Great company.
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Lowered My Bill Over $220 bucks a month
I switched from TXU, because they just got more and more expensive. Two guys came to my door & showed me they could lower my bill. Showed me that they had no base charges, no minimum usage fees & now my bill is half of what it was. I never realized that TXU was charging me a base charge every month. i also didn't realize that being month to month they were increasing my energy charge every month, they locked me into the Entrust 24 so my rate won't go up. Also when I call customer service i'm talking to someone in Texas rather than someone half way around the world. Just received my 4th bill & couldn't be happier.
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They went out of business in the cold snap
I signed up for Entrust energy and liked everything about them until they went out of business.
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Review Customer Service
Excellent Company and Excellent Service, and Cost kilowatt .
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4 Star Reviews
has 3 four star eviews.
1st month was great
1st bill was around 150 which is reasonable but the 2nd bill jumped 100 dollars??? I thought I found a descent electricity provider
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Entrust is Awsome
I'm getting a great rate from a great company and wouldnt change a thing.
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Appreciate
I'm really glad I had this young lady and tell me about my KW rates I am now saving up too 140.00 a month I used to be with TXU for 15 years and never realized I was being over charge! I recommend that you get your bill fixed through this young lady.
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3 Star Reviews
has 0 three star eviews.
Reviews
2 Star Reviews
has 1 two star eviews.
SORRY, SORRY, SORRY CUSTOMER SERVICE 45 MIN. WAIT TIME
I HAVE BEEN WITH ENTRUST FOR A YEAR AND FIVE MONTHS.. LAST MONTH (DEC 17 2013) AS MY FAMILY AND I WAS SITTING IN THE LIVING ROOM, THE LIGHTS WENT OUT. I LOOKED OUTSIDE FOR NEIGHBORS, NONE WHERE OUT.. I CALLED ONCOR TO CHECK FOR OUTAGES.. THE MESSAGES THAT CAME FOR MY ADDRESS WAS THAT AT THE ELECTRIC COMPANIES REQUEST, SERVICES WHERE DISCONNECTED! IMMEDIATELY I WAS UPSET.. OUR BILL HAD BEEN PAID IN FULL. SO I CALL ENTRUST AND I WAS ON HOLD FOR OVER 40 MINUTES AND FINALLY SOMEONE ANSWERED THE PHONE AND I BEGAN TO ASK WHY WAS MY LIGHTS OFF. THE YOUNG LADY PROCEEDS TO INFORM ME THAT SOMEONE AT MY HOME REQUESTED FOR ANOTHER COMPANY TO PROVIDE SERVICES.. NO, NOT TRUE AT ALL BEING THAT MY HUSBAND AND I ARE THE ONLY TWO ADULTS IN THE HOME.. CHILDREN 7 AND UNDER IN HOME.... LONG STORY SHORT.. I ASK FOR A SUPERVISOR, WHICH WAS RUDE AND UNCARING AND I HAD TO REPEAT EVERYTHING THAT I TOLD THE PREVIOUS REP. OH DID I SAY I HAD TO WAIT 15 MINS FOR THE SUPERVISOR? SO THE SUPERVISOR SAID SHE WOULD "TRY" AND HAVE MY LIGHTS BACK ON TODAY! I SAID MA'AM THAT IS TOTALLY UNACCEPTABLE DUE TO THE FACE THAT I HAVE TWO, COUNT THEM TWO PEOPLE THAT ARE ON OXYGEN MACHINES AND WE HAVE TO HAVE ELECTRIC Y BACK ON TODAY AND FAST. AGAIN SHE SAID SHE WOULD "TRY" AND NOT VERY CONCERNED WITH MY ISSUES.. SO I HUNG UP AND CALLED MY LOCAL STATE SENATORS OFFICE WHERE A NICE LADY WAS VERY CONCERNED AFTER ME TELLING HER WHAT HAPPENED.. SHE STATED THAT SHE WOULD CALL THE COMPANY AND SEE WHAT IS GOING ON.. WHILE I WAITED FOR A PHONE CALL BACK.. THE SPIRIT OF GOD UNCTION ME TO CALL ONCOR BACK AND I PRESSED THE SELECTION FOR EMERGENCY AND DOWNED POWER LINES.. A LADY ANSWERED AND I BEGAN TO EXPLAIN MY SITUATION TO HER ... NOT EVEN TEN MINUTES WENT BY SHE STATED SHE FULLY UNDERSTAND AND SHE WAS SO SORRY FOR ALL THAT HAS HAPPENED.. AND WHILE I WAS TALKING WITH HER, THE LIGHTS WHERE BACK ON.. SHE EXPLAINED TO ME THAT MY SERVICED PROVIDER HADN'T CALLED IN TO REQUEST SERVICES TO BE RESTORED AND I HAD TO CALL THEM BACK. TO LET THEM KNOW TO PUT THE ORDER REQUEST IN... WHILE I WAS ON THE PHONE WITH THE STATE SENATORS OFFICE, THE UNCONCERNED SUPERVISOR FROM ENTRUST CALLED BACK TO SAY THAT MY SERVICES SHOULD BE BACK SOME TIME TODAY.. I EXPLAINED THAT I CALLED ONCOR AND THEY WHERE ALREADY BACK ON.. THANKS! LAST NIGHT 1/8/2014 I WAS ON HOLD 45 MINS. ONCE AGAIN DUE TO THE FACT WE RECEIVED A TERMINATION NOTICE FOR THIS MONTH! WOW! REALLY ENTRUST.. WE PAID OUR BILL FOR DEC AND UNKNOWINGLY MY HUSBAND PAID OVER $225.00 WHAT WAS DUE. SO WE SHOULD HAVE ANY TERMINATION NOTICES IN FACT WE SHOULD HAVE ABOUT $126.00 IN CREDIT... THE SUPERVISOR BEGINS TO WEAVE HER WEB OF DECEIT AND SAYS, AFTER WE CREDITED THE $300.00 EARLY TERMINATION FEE THAT WAS NOT AT YOUR FAULT YOUR BILL FOR JAN IS 99.00 OK LADY WE SHOULD STILL HAVE $126.00 IN CREDIT.. NO YOU ONLY HAVE .30 CENTS IN CREDIT! NO LADY YOUR WRONG, I HAVE A CALCULATOR AND YOU NEED TO CHECK YOUR FIGURES.. SHE SAYS HOLD ON.. SHE'S GONE FOR ABOUT 10 MINUTES TO ONLY COME BACK AND SAY WELL YOUR BILL FOR FEBRUARY IS $100 AND SOMETHING DOLLARS!!!! I WAS LIKE WHAT???? ARE YOU SERIOUS! MA'AM WE ARE STILL IN JANUARY AND IT'S ONLY THE 8TH OF JANUARY AND BESIDES WE DON'T HAVE PRE-PAY ELECTRICITY!!! BY THEN I'M REALLY UPSET AND HAVE A VERY BAD HEADACHE!!! LIKE I DO NOW FROM JUST THINKING ABOUT IT! I TOLD HER THAT I WOULD REPORT THIS ALSO TO THE TEXAS PUBLIC UTILITY COMMISSION ALONG WITH REPORTING THEM TO THE TEXAS ATTORNEY GENERAL OFFICE FOR THEFT BECAUSE THAT'S WHAT U HAVE DONE STOLEN MONEY! YES, MY HUSBAND PAID WAYYYYYY OVER THE AMOUNT DUE BUT THAT GIVES YOU NO RIGHT TO STEAL OUR MONEY! GOOD BYE!
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Reviews
1 Star Reviews
has 58 one star eviews.
Overcharges
Since February when they overcharged me on charges per kwh from contract of .076 to .1270, I have had constantly received balance forward charges on following bills. I've overpaid them at least $42 and expect another overcharge next month per their record. I'm reporting them to PUC and BBB.
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I Beg You
Please don't get this company I so hate this company am supposed to be paying 7.7 but am actually paying 12.2 they're nothing but liars they promise you lower rates the works for you to get there service. I called customer service all the stupid guy could talk about was $300 for early termination fee. Please find you another light company I wouldn't recommend them if my ass was on fire. And wish I could have keep my stars they don't deserve tha one
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Distrust energy
This company charges you a disconnect and reconnect fee even if it not disconnect,my electric bill has doubled from txu and when i wanted to cancel my service they want to charge me $300 when i was told i could cancel anytime at no charge..their a bunch of liars and thieves...DONT DO BUSINESS WITH THESE PEOPLE THEY ARE CROOKS......
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Customer service
Called in at customer service and "Mario" was horrible. I was explaining to him my situation, and instead of listening and trying to understand he completely cut me off and stated that "we don't do payment options" "You haven't called since march" .Like seriously? Let me finish and you might understand me better. His ID number for entrust, from which he stated, is 2651. I'm extremely upset on his customer service experience because as you can tell he has none. Customer service should be a go to person your customers should be able to go to. How in the world are we suppose to ask questions and or concerns when "customer service" doesn't seem to be interested?
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