Entrust Energy Customer Reviews

We've been collecting customer reviews for Entrust Energy so you can get the inside scoop on what it's like to be a customer.

Ratings by Star

cheapest Entrust Energy Electricity rates and plans in Texas

Alternatives to Entrust Energy's Texas Electricity Plans

Texas Electricity Ratings can help you find the best Entrust Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.

Houston Plans

Compare more Houston Plans

Plan Term Rate
Maxx Saver Select 24 24/months 11.6¢/kWh
Maxx Saver Select 12 12/months 11.6¢/kWh
Flash 24 24/months 11.6¢/kWh
Rates as of Jun 22, 2024 at 03:25 PM

Dallas Plans

Compare more Dallas Plans

Plan Term Rate
Maxx Saver Select 24 24/months 11.9¢/kWh
Maxx Saver Select 12 12/months 11.9¢/kWh
Flash 24 24/months 11.9¢/kWh
Rates as of Jun 22, 2024 at 03:25 PM

Entrust Energy Rating and Review Summary

There are 230 total reviews for Entrust Energy, with an average rating of 3.0/5.

Company Stars Rating Reviews
Entrust Energy
3.0/5 230
Category Stars
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Order Experience
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Likely to Recommend

Recent 5 Star Reviews

They went out of business in the cold snap
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I signed up for Entrust energy and liked everything about them until they went out of business.

Steve from Missouri City, TX on April 13th, 2021
Review Customer Service
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Excellent Company and Excellent Service, and Cost kilowatt .

Carlos F Morales Gomez from Houston, TX on February 24th, 2021
Good
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Good

Good from Houston, TX on February 11th, 2021
I hate choosing electric companies
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When I moved to S TX I had to decide on an electric company. I've used TXU for years, decades, actually. I chose Entrust, and have been pleased with my rates, but who knows? I'm in half the space, for about $10 less, so...??? I like that I get a weekly report of my usage.

Bikrgran from Texas City, TX on December 30th, 2020
Excellent electric provider with exceptional rates and customer service
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Very pleased with the excellent customer service that I have received and the rates are awesome!

Tbraddock from Collinsville, TX on December 11th, 2020
Better to talk to person
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Was having problem with automated systems and she was so helpful and nice

Survey from Howe, TX on December 10th, 2020
Me
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Good

Me from Houston, TX on December 9th, 2020
New to me
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Hot now cold

1001 from Houston, TX on December 1st, 2020
I don't have a title for this review
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I have no additional comments

Esther Salazar from Edcouch, TX on November 19th, 2020
Entrust Energy
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Entrust handled every detail with professionalism. Their rates and reviews were the deciding factors.

Switched Service from Fort Worth, TX on October 16th, 2020
Muy buena atencion
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Buenicimo

E .T .A from Pasadena, TX on September 21st, 2020
Very helpful
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Customer service was very professional and helpful.

Efren Sanchez from Paris, TX on September 17th, 2020
Good
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Good

Cornelia Lorenzo Chavez from Dallas, TX on September 15th, 2020
I love entrust
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Had knock on door and switched from TXU to Entrust, wasn't sure but they said it would save me money. And it did, great customer care.

Kathryn from Fort Worth, TX on September 9th, 2020
Amazing affordable energy bill
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Ive used several energy companies for years and I am completely satisfied with the price of my bill. I will definitely encourage my friends switch to Entrust!

Very Reasonable Bill from Houston, TX on August 13th, 2020
Thank you
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They very helpful and I would recommend other ppl this company

Tangela Smith from Tyler, TX on August 13th, 2020
Weekly energy report
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I am really pleased to receive a weekly energy report. It is a very helpful and valuable to me.

C.Moore from Houston, TX on August 12th, 2020
Excellent rates
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Great plan - rates are as advertised

Horst from Garland, TX on August 3rd, 2020
JT.
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The word Entrust explains everything about this company. My experience with Entrust Energy was very pleasant. I would recommend Entrust Energy to anyone.

JT. from Houston, TX on July 29th, 2020
Rosie Jaramillo
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Very curtious, very nice and precise speech. Was very clear to understand. Thanks

Rosie Jaramillo from Wichita Falls, TX on July 27th, 2020
Changing service address and made online account
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Hey was very helpful, sweet, polite, and one of the best experiences Ive hald with the company.

Stephanie Vazquez from Edcouch, TX on July 20th, 2020
Billing
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Great

A Munoz from Fort Worth, TX on July 20th, 2020
Great service
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Excellent be service

Mrs R Garza from Crystal City, TX on July 10th, 2020
Customer
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I like it its great thank you for your business

Fernando Lozano from Del Rio, TX on July 10th, 2020
TexasElectricityRating
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Texas electricity rating is fast and have great customer service I will go choose them over any company great job guys

Corte from Houston, TX on July 10th, 2020
Renewal
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I have been very satisfied with our service from ENTRUST ENERGY. I have recommended them to friends and neighbors when discussing energy bills, especially in the summer months. My bills have been reasonable and affordable. Now that my service is up for renewal I was concerned that my rate would increase considerably. When I called to discuss renewal I spoke with HENRY. He was polite, in a genuine way. He was patient and took the time to explain things. He listened to my concerns, he repeated himself when I needed him to without rushing. Henry found a plan for me that is actually a little less than what I have been paying. I didn't expect that. I will continue to recommend ENTRUST ENERGY to my neighbors and friends. Excellent customer service. Great rates. Thank you ENTRUST ENERGY.

Jlgarcia410 from Waco, TX on July 9th, 2020
Gracias
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Great people
Thx

Gabriel from Midland, TX on July 8th, 2020
Jorge hernaneez
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+++++
Exelente

6200 Renwick Dr Apto 419jordez from Houston, TX on July 6th, 2020
Excellent
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Everything was excellent

Avinn Stark from Cypress, TX on July 6th, 2020
Exceptional customer service
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Delightful customer service.

Michael Moore from Dallas, TX on July 3rd, 2020
Exceptional customer service
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Delightful customer service.

Michael Moore from Dallas, TX on July 3rd, 2020
Customer service
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Representative was very polite & knowledgeable. Helping me a lot.

M from Seabrook, TX on June 25th, 2020
To get a extension
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He was good at customer service

Judy Standberry from Plano, TX on June 18th, 2020
Review for extension
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Customer service have been understanding and polite with my request. Thank you.

I Am So Sorry That I Forgot His Name. I from Dallas, TX on June 4th, 2020
Entrust Energy
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Wanted to see what this company was all about, just did a 6 month contract. I liked the weekly power usage we used. The rate I paid was outstanding, will stay around if I can have the same rate. Was a good experience with Entrust Energy.

ALR from Hockley, TX on May 18th, 2020
Electricity
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No issues

Tim from Royse City, TX on May 14th, 2020
My power company
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I've always had a good experience with Entrust. They helped save me some money.
They are actually fun to talk with on the phone. They keep everything smooth running. That's why I want to make sure that I keep them from now on.

Thank You,
Christopher Morales

The Best from Houston, TX on May 12th, 2020
Great company
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Great company great customer service
Thx

Great Company from Midland, TX on May 12th, 2020
Always great service
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Always get great service. Always speak with helpful, attentive and courteous service representatives.

Tiffany V. from Laredo, TX on April 29th, 2020
Great new customer price
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Pricing was straight forward

Sfuss from Allen, TX on April 27th, 2020

Recent 4 Star Reviews

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During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why.

Bill Is For Nelda Kruger from Hermleigh, TX on March 10th, 2021
I want entrust back
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I love the service that i had no problems my bill stay down went up just a little bit wish i had stay with this company i wonder if i can go back 2 them again

Smith from Houston, TX on February 6th, 2021
Satisfied
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Excellent

The Bill from Houston, TX on January 27th, 2021
Payment
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Very good

Rene from Keller, TX on January 4th, 2021
Customer Service
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Great customer service

* from Seabrook, TX on December 2nd, 2020
Overall
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Good

Alan from Dallas, TX on September 25th, 2020
Very satisfying
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Love this co8

Charlene Preston from Duncanville, TX on July 2nd, 2020
Great customer service
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I've been affected by the pandemic and Entrust customer service was very helpful

E. Bolden from Temple, TX on July 1st, 2020
Checking my account
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Very nice people to take care of the matter

Soveida Gonzales from Dilley, TX on June 17th, 2020
It was the best price ever. No hidden fees.
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The only issue is that its only six month contract. So when renewal comes you need to read what you are signing for before you renew your contract.

A from Houston, TX on June 12th, 2020
Thanks
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I just received assistance to have a deferred payment. My experience was fast and thorough.

Roosevelt Moore from Houston, TX on June 10th, 2020
Payment
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Over all good experience

R Rios from Taft, TX on April 23rd, 2020
VERY HAPPY
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We are winter Texans, volunteering at the Rio Grande Bible College in Edinburg , TX.
I just talked to one of entrust energy's representatives concerning our move back to Minnesota for the summer and how best to re-instate at the end of October. The rep was very easy to visit with and did research to get us exactly what we were hoping for!!! We highly recommend this company!!!

Snow-Birds from Edinburg, TX on March 13th, 2020
A great change, should have done it sooner
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It was simple, & complete. My last provider was always like calling an understaffed corporation. Here it was easy.

Charles Colvin from Anna, TX on March 4th, 2020
Canceled electricity on one account
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Very pleased with service today

Barbara Litton from Sulphur Springs, TX on March 2nd, 2020
Great Service provided...all questions answered very professionally.
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Great Service provided...all questions answered very professionally.

Great Service from Laredo, TX on February 28th, 2020
Payment plan
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Mr Alex professionally handled my concerns

Gus from Killeen, TX on December 23rd, 2019
Best Electric Provider!!
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I love how easy it is to do business with Entrust Energy

Best Electric Provider!! from Rockwall, TX on December 18th, 2019
Customer service
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It was good

Tracey from Lamesa, TX on November 21st, 2019
Residential survey
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I just want to let you the Lady that took my call was very friendly very sweet and polite I enjoy very much the conversation and her help

Sthefano Martinez from Pharr, TX on November 21st, 2019
Usage
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It would help a lot if the usage included the dollar amount

A R Grogan from Aransas Pass, TX on July 31st, 2019
Satisfied Customer!
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We are very satisfied with the level of service Entrust provided. It was easy to sign up with them, their online app was easy to use, and their emails very informative on usage and monthly bills.

TexasConsumer from Allen, TX on July 28th, 2019
Entrust Review
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Entrust Energy has provided me with the best customer experience ever. There was a slight issue with the start date my services however it was rectified swiftly. Not only did Entrust energy provide me with amazing rates and discounts but their service was exemplary. They know how to treat Veterans and mire importantly they know how to treat people.

Entrust Energy #1 from Houston, TX on July 18th, 2019
Electrict prices .....
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My experience with entrust has been ok so far , but I'm a new customer .
I changed electric co's because the prices for my last co. was way to high.
Prices with entrust co. are Still way to high . My wife and I are retired on S/S only and that isn't much , let me tell you.

It is a HUGE" straggle for us to pay these high electric prices.

Insurance , Medicine , and food prices are Major factors for Most of us elderly people .

David Oldham from Rochester, TX on July 10th, 2019
Excellent Rate, Need an App
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I enjoyed Entrust's service. My rate was excellent and my bills were always low and/or manageable. The website worked well and made making payments easy. I could never load bills from the website on my phone, unfortunately. The only request is that Entrust have an app developed to make payments and electricity tracking easier. I liked receiving the emails of energy usage so I had an idea of what my bill would be. I wouldn't mind working with Entrust again.

Wendi W. from Temple, TX on July 5th, 2019
Satisfied
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No problems were encountered

Entrust from Sugar Land, TX on May 11th, 2019

Hello, thank you for taking the time and leaving us a review. We appreciate you taking the time to provide us with a five star rating, please feel free to reach out if you ever need some assistance. Thank you for the support and have a great week.

Entrust Energy on June 24th, 2019

Straight forward plans
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Entrust plans were easy to understand and straight forward. So much better than other plans charging more if you you end up using too much or not enough electricity to get the "discount" rate! I didn't have actual conversation with customer service. I received late payment texts even a day after getting confirmation of payment texts? The billing was always accurate and I was never charged a late fee, but I gave 4 stars for the billing acct managment for that reason.

Charmaine Cooper from Irving, TX on April 4th, 2019

Hi Charmaine, We are happy to hear that you are having a great experience with us and find our rates and bill easy to read. We welcome any feed back that can help us improve and help us identify if there is anything that we are missing, thank you for bringing this to our attention. Please feel free to reach out to us if you ever have any questions or concerns, have a great week Charmaine.

Entrust Energy on June 24th, 2019

A better choice
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Found the plans more straight forward to understand fees

Char from Irving, TX on January 22nd, 2019

Hi Char, We are happy to hear that you found our plans easy to understand. We strive for to offer competitive rates for all of our customers, again thank you for support and for taking the time to leave us a review.

Entrust Energy on March 19th, 2019

Entrust Energy Service
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The sign up for service was fairly easy through the web site. Paying the first bill online wasn't so easy. Although I tried, for some reason it didn't happen and I ended up paying a little more for the late fee. I tried to set up the account for automatic payment. I'll have to go through the next billing cycle to see if it works.

Ken from Houston, TX on November 28th, 2018

Hello Ken, We apologize that we did not see your review until now. Upon review of your account, we confirmed this matter has been resolved. We thank you for taking the time to leave your review as our customers' feedback is very helpful to us. Please do not hesitate to contact us at 1-800-871-8100 or at resolution@entrustenergy.com with any additional questions. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

1st month was great
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1st bill was around 150 which is reasonable but the 2nd bill jumped 100 dollars??? I thought I found a descent electricity provider

S.riddle from Waco, TX on September 9th, 2018

Hello S. Riddle, We will have an account specialist contact you regarding the increase of your current monthly invoice compared to your first invoice you received. We look forward to speaking with you and answering any questions you may have. Thank you for bringing this to our attention. Regards, Entrust Energy

Entrust Energy on September 25th, 2018

Great rates, even better customer service.
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I always shop around for electricity rates when my contract is due. This time i did the same but i decided to renew with Entrust. They kept me on the same plan even though the prices had moved up. My rate is 0.6 cents per kw cheaper than the lower rate i found during my research. (from 16 different companies.)

The overall customer experience is really good (Billing, customer service, etc)



Tolis Kavalaris from Kemah, TX on May 12th, 2018

Thank you so much for your feedback, it is greatly appreciated. It is our pleasure providing our customers with the best customer service. We're glad we were able to offer you the lowest rate to renew your plan with us. Also, please keep in mind, if you refer a friend to Entrust, both you and your friend may each obtain a $50 bill credit. Please know, if you ever have questions or concerns you may contact us at 1-800-871-8100. Thank you for being such a valued customer! Best regards, Randy - Entrust Energy

Entrust Energy on May 17th, 2018

Entrust is Awsome
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I'm getting a great rate from a great company and wouldnt change a thing.

James from Houston, TX on March 24th, 2017

Hello James, We're glad to have your business and happy we can offer affordable rates! Best regards, Entrust Energy

Entrust Energy on July 27th, 2018

Satisfied customer
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I have been with the company for over 2 years and have had not problems. I responded to a sales rep who came to my door. What was promised actually occurred!

Keith from Edinburg on April 17th, 2015

Keith, We are so glad to hear that you had a great experience with us. Glad that we were able to deliver on everything we promised! Best regards, Entrust Energy

Entrust Energy on July 30th, 2018

Appreciate
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I'm really glad I had this young lady and tell me about my KW rates I am now saving up too 140.00 a month I used to be with TXU for 15 years and never realized I was being over charge! I recommend that you get your bill fixed through this young lady.

Susana Garcia from Dallas on October 27th, 2014

We are so glad to hear that you are satisfied with Entrust Energy and our transparent charges. It is always are goal to be open and honest with our customers. We are grateful for the opportunity to serve you.

Entrust Energy on January 15th, 2015

Worth the Switch
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These guys know how to treat customers. They are among the best providers in Texas and definitely worth the switch.

David from Houston on April 24th, 2013

David, Thank you so much for the kind words! We are always working to ensure that we are providing the best customer service experience and are glad to hear that you were satisfied with our service. Best regards, Entrust Energy

Entrust Energy on July 30th, 2018

So Far So Good
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I have Entrust for over 5 months now. A pretty good experience so far, and they don't have all types of fees I was seeing on my previous bill.

Anonymous from on April 2nd, 2012

Thanks so much for your kind words! We're happy to serve you! -Entrust Energy

Entrust Energy on October 26th, 2016

Best energy company yet
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I believe entrust energy is the best electric company in the game today. They have no monthly customer fee and no hidden charges.(TXU). They gave me 200$ for signing with no deposit.

Alex from Fort Worth on January 20th, 2012

This is very kind of you! We're glad to have you as a customer, Alex! -Entrust Energy

Entrust Energy on October 26th, 2016

Recent 3 Star Reviews

Provider switch
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I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers.

Cooper from Lewisville, TX on March 9th, 2021
Meter readings on line.
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Idanla was very patient, professional and kind. She is a keeper. She did not help me in billing, pricing or order. Your survey is not one I would fill out. Not user friendly.

Carolyn Herring from Arlington, TX on January 29th, 2021
Complaining
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To expensive I just wait for my contract ends to change to other electric company

Sarat from Houston, TX on March 26th, 2020
8 KWs when Power Was Out
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I read the Smart Meter disclaimer which gives Entrust an out on my weekly power usage. However, I must speak out that on Tuesday, June 11, 2019, I and most in Zip code 75218 had no power due to the devastating June 9, 2019 storm.

John Bentley from Dallas, TX on June 18th, 2019
Delay at services
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I paid deposit at 02/28/18 and it was supposed to switched me to the company after 24 hours.But , they forgot . And they connected me on 03/19/18 and I paid 100 dollars penalties to my leasing office. Entrust Energy appologized for delay and commitment to return my deposit after 6months but they didnt. Now Im gonna move to my new apartment from Dallas to Mackinney, I sent them an email and called them several times and explain my situation.But who cares. They just wanna charge me for early termination. I really dont know how to explain for them that it is your problem not mine ,that u connected us to Entrust Energy on 03/19/18 instead of 02/28/18 . If they look at my deposit payment date , its on 02/28/18

Mahsa from Dallas, TX on February 7th, 2019

Hi Masha, Thank you for taking the time to reach out to us regarding this. We would like the opportunity to look into this to see what we could do, could you please send us your account information and a good contact number at resolution@entrustenergy.com. Once again thank you for bringing this to our attention, we hope to hear from you soon.

Entrust Energy on March 19th, 2019

Happy Camper
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Very good, customer service representative was very very helpful. Made my experience so easy.

Melinda from Houston, TX on October 4th, 2018

Hi Melinda, we appreciate you taking time out of your day and leaving us a five star rating. Our goal is to provide excellent customer service to all of our customers! It gives us joy to be able to provide you with a great experience. We would like to hear more about your experience with us, could you please write a brief description at resolution@entrustenergy.com. Once again thank you for your support! Regards- Josue

Entrust Energy on October 18th, 2018

Recent 2 Star Reviews

Utility bill spiked up when no one's home
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I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from Wichita Falls, TX on May 10th, 2020
Bend over... here it comes
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My utility bill was almost as much as a house payment. I call because I had a charge from TDU of $284 plus electricity charge if $418..... I called and they said it is the charge for maintenance of the poles, so I called that company (TNMPower). They said it is always a charge the bill companies. So I am triple paying on my utility bill! Entrust tried to explain it away. But they are just raping the public. Beware

Karen P from Aubrey, TX on September 12th, 2017

Karen P, We apologize that we did not see your post until now and are sorry to hear that you did not have a good experience with us. We thank you for taking the time to leave your review as our customers' feedback is very helpful to us. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Said one thing did another...
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I liked the price but I advised the CS door-to-door rep that I would ONLY switch if I could keep my current due date from my previous provider. She assured me I could, NO PROBLEM, so I decided to sign up. I was asked to officially verify I was going to sign up with them over the phone by a different CS rep, to which I explained to her MULTIPLE times about my desire to keep my exact same due date as with my previous provider, to which she stated, of course NO PROBLEM, totally doable. Well needless to say my bill is due on not only a different date but also a date which makes it in line to be disconnected every month. They lied to my face and over the phone. Don't switch if you need to keep a specific date.

MQ from Houston on August 29th, 2016

Hello MQ, We'd like to open an investigation on this case and figure out who the door to door agent you encountered is. Can you please email us more information to marekting@entrustenergy.com? address, and name on account is all we need. Thanks so much, Entrust Energy

Entrust Energy on November 8th, 2016

Customer Service
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Initially, I appreciated the service from Entrust Energy. The savings proved significant; however,
I am very disappointed with their customer service. I requested months back that my bill be moved to the 21st of the month. It was never explained that my monthly billing dates would change. I have been trying to split my bill based on my pay dates and could not figure out why I kept recieving pink notices. I take responsibility for not checking sooner into the problem.

Since I cannot seem to arrange my billing according to my financial needs, my family will be leaving entrust. I have always been a major part of customer service within my organization. I have noticed over the years that the customer is no longer right and the corporations do not care about our needs.

Thank you entrust for your previous service.

Laura Ware from Spring on November 3rd, 2015

Ms. Laura Ware, we apologize that we did not see your review sooner, but would like to thank you for taking the time to leave your review. Your feedback helps us improve our customer service experience. We're sorry to hear about your experience but hope you will consider choosing Entrust in the future. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

No Deception, No tricks, No "Policing", Positive Sales Man!
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Luis knocked on my door, and asked to speak with an adult. I was not in the mood for sales people. I have to say I made him wait in the Hot Texas Sun for a good 10 minutes. When I stepped outside, Luis first identified himself as being a representative of Entrust Energy. He then told me that many companies overcharge for electricity, and he would like to see if his company could save me any money on my electric bill. My surly response was something along the lines of what are your kilowatt rates? He told me that he would like to compare the rates his company can offer me with what I am currently paying, and then asked if I had an electric bill he could use to show me. I told him I would have to look. I went back into my air conditioned house and, after about 10 minutes, I went back outside and told him that I did not have a copy of a bill that he could look at. He then asked me if I knew what my current rates were. I told him yes, but did not tell him what I was currently paying. He then pulled out a paper and explained that he could give me a certain kilowatt rate. This was based on a certain amount of useage, was a two year fixed rate, the contract would include a 300 dollar early termination fee if I chose to leave before the contractual agreement date. He then explained that the TOD rate would be billed at the TOD rate with no up charge from entrust. He explained that if taxes went up or down that would affect my bill as well as a couple of other things like that. He also showed me rates that were based on lower amounts of useage. I asked if I had a power outage or anything like that who would I contact...entrust or tnp? We discussed that in some detail because some things would go through entrust and others through tnp. He also told me that I would be given an emergency number to call if anything happened outside of normal business hours. I then asked him how much of a deposit I would have to pay. He asked if my service had been disconnected for nonpayment in the last 6 months. I said no, but my credit score is not the best. He said that he could not tell me about the deposit. He would have to call the office, they would need to verify certain information (which he also explained), and then they would ask for my permission to run a credit check. He said he believed it was a utility credit check. He then told me that it would take about 5 to 10 minutes, and if Entrust wanted me to pay a deposit just to tell the lady I wasn't interested. He said if you are already with one electric company, and you are basically satisfied, and another wanted you to pay a large deposit then they weren't really saving you money. He did tell me that he had already visited with some other people in the area, and a few of them were told they would have to pay a deposit. I said I am not interested in any type of deposits. He then told me again that he had no way of knowing himself if a deposit would be required, but if I was willing to let him make that call we could find out. I said go ahead, but I don't expect much. TXU had been by not that long ago and had wanted a huge deposit. He made the call. The young lady called me on my phone to verify my number. She had me verify some information, and ran the check. She told me that I qualified for NO deposit. She explained that if I agreed to switch to entrust, they could email me the full contract, my rights, etc. She also asked if I understood that I could cancel my request within three federal business days with no penalties. I agreed. Luis then gave me some paperwork that contained his personal cell phone number in case I had any questions or concerns that he could help me with or that he could at least get me to the right person to help me. He told me that there was also a referral program that could save me a little more on my bill if I knew of anyone else that I thought they could help save money. This was very well presented and not pushy at all. It came across as just more information that he wanted me to be aware of. He did not go into detail about it, but did tell me it would be in the papers that they emailed to me. He then told me that he had no way of knowing if we would qualify or not, but there was another program that works with all electric companies in Texas that I could look into and apply for if I wanted. He gave me the information to contact them at my discretion. I write this review because I have seen many reviews on here that talked about the salesman trying to "police" the area, trying to trick people into switching companies without realizing what they were doing, and basically just trying to fleece people. My salesman's name was Luis. He was met by a surly skeptic. He was hot, made to wait in the hot sun and get hotter, he was honest, and explained in detail what his company had to offer. He could not compare bill to bill, or apples to apples as we say around here, because I did not provide him with my current information. He never disrespected any other electric company. He very simply and clearly explained what his company could do for me. If he did not know the answer to a question I had, he told me so. Then offered to make a phone call and find out for me. He offered to wait if I wanted to research his company and read online reviews. He left my home with a cold drink and a sale.

Lesia Whipps from Glen Rose on June 20th, 2014

Lesia Whipps, We're sorry that we did not see your review until now but would like to thank you for taking the time to leave your review. At Entrust Energy we train our agents to be respectful and honest at all times. We try to ensure that our potential customers are provided with all the necessary information regarding our rates and plans. We appreciate your feedback. Best regards, Entrust Energy

Entrust Energy on July 30th, 2018

Cheaper
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We signed a 2 year contract and so far they have been way cheaper than txu. Our lights also stay on more often during storms than they did with txu. We haven't had any problems yet and hope there will not be any.

Elise from Brookshire on June 17th, 2014

Elise, Thank you for taking the time to leave your review. We are always glad to hear about our customers' experiences with us. Best regards, Entrust Energy

Entrust Energy on July 30th, 2018

SORRY, SORRY, SORRY CUSTOMER SERVICE 45 MIN. WAIT TIME
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I HAVE BEEN WITH ENTRUST FOR A YEAR AND FIVE MONTHS.. LAST MONTH (DEC 17 2013) AS MY FAMILY AND I WAS SITTING IN THE LIVING ROOM, THE LIGHTS WENT OUT. I LOOKED OUTSIDE FOR NEIGHBORS, NONE WHERE OUT.. I CALLED ONCOR TO CHECK FOR OUTAGES.. THE MESSAGES THAT CAME FOR MY ADDRESS WAS THAT AT THE ELECTRIC COMPANIES REQUEST, SERVICES WHERE DISCONNECTED! IMMEDIATELY I WAS UPSET.. OUR BILL HAD BEEN PAID IN FULL. SO I CALL ENTRUST AND I WAS ON HOLD FOR OVER 40 MINUTES AND FINALLY SOMEONE ANSWERED THE PHONE AND I BEGAN TO ASK WHY WAS MY LIGHTS OFF. THE YOUNG LADY PROCEEDS TO INFORM ME THAT SOMEONE AT MY HOME REQUESTED FOR ANOTHER COMPANY TO PROVIDE SERVICES.. NO, NOT TRUE AT ALL BEING THAT MY HUSBAND AND I ARE THE ONLY TWO ADULTS IN THE HOME.. CHILDREN 7 AND UNDER IN HOME.... LONG STORY SHORT.. I ASK FOR A SUPERVISOR, WHICH WAS RUDE AND UNCARING AND I HAD TO REPEAT EVERYTHING THAT I TOLD THE PREVIOUS REP. OH DID I SAY I HAD TO WAIT 15 MINS FOR THE SUPERVISOR? SO THE SUPERVISOR SAID SHE WOULD "TRY" AND HAVE MY LIGHTS BACK ON TODAY! I SAID MA'AM THAT IS TOTALLY UNACCEPTABLE DUE TO THE FACE THAT I HAVE TWO, COUNT THEM TWO PEOPLE THAT ARE ON OXYGEN MACHINES AND WE HAVE TO HAVE ELECTRIC Y BACK ON TODAY AND FAST. AGAIN SHE SAID SHE WOULD "TRY" AND NOT VERY CONCERNED WITH MY ISSUES.. SO I HUNG UP AND CALLED MY LOCAL STATE SENATORS OFFICE WHERE A NICE LADY WAS VERY CONCERNED AFTER ME TELLING HER WHAT HAPPENED.. SHE STATED THAT SHE WOULD CALL THE COMPANY AND SEE WHAT IS GOING ON.. WHILE I WAITED FOR A PHONE CALL BACK.. THE SPIRIT OF GOD UNCTION ME TO CALL ONCOR BACK AND I PRESSED THE SELECTION FOR EMERGENCY AND DOWNED POWER LINES.. A LADY ANSWERED AND I BEGAN TO EXPLAIN MY SITUATION TO HER ... NOT EVEN TEN MINUTES WENT BY SHE STATED SHE FULLY UNDERSTAND AND SHE WAS SO SORRY FOR ALL THAT HAS HAPPENED.. AND WHILE I WAS TALKING WITH HER, THE LIGHTS WHERE BACK ON.. SHE EXPLAINED TO ME THAT MY SERVICED PROVIDER HADN'T CALLED IN TO REQUEST SERVICES TO BE RESTORED AND I HAD TO CALL THEM BACK. TO LET THEM KNOW TO PUT THE ORDER REQUEST IN... WHILE I WAS ON THE PHONE WITH THE STATE SENATORS OFFICE, THE UNCONCERNED SUPERVISOR FROM ENTRUST CALLED BACK TO SAY THAT MY SERVICES SHOULD BE BACK SOME TIME TODAY.. I EXPLAINED THAT I CALLED ONCOR AND THEY WHERE ALREADY BACK ON.. THANKS! LAST NIGHT 1/8/2014 I WAS ON HOLD 45 MINS. ONCE AGAIN DUE TO THE FACT WE RECEIVED A TERMINATION NOTICE FOR THIS MONTH! WOW! REALLY ENTRUST.. WE PAID OUR BILL FOR DEC AND UNKNOWINGLY MY HUSBAND PAID OVER $225.00 WHAT WAS DUE. SO WE SHOULD HAVE ANY TERMINATION NOTICES IN FACT WE SHOULD HAVE ABOUT $126.00 IN CREDIT... THE SUPERVISOR BEGINS TO WEAVE HER WEB OF DECEIT AND SAYS, AFTER WE CREDITED THE $300.00 EARLY TERMINATION FEE THAT WAS NOT AT YOUR FAULT YOUR BILL FOR JAN IS 99.00 OK LADY WE SHOULD STILL HAVE $126.00 IN CREDIT.. NO YOU ONLY HAVE .30 CENTS IN CREDIT! NO LADY YOUR WRONG, I HAVE A CALCULATOR AND YOU NEED TO CHECK YOUR FIGURES.. SHE SAYS HOLD ON.. SHE'S GONE FOR ABOUT 10 MINUTES TO ONLY COME BACK AND SAY WELL YOUR BILL FOR FEBRUARY IS $100 AND SOMETHING DOLLARS!!!! I WAS LIKE WHAT???? ARE YOU SERIOUS! MA'AM WE ARE STILL IN JANUARY AND IT'S ONLY THE 8TH OF JANUARY AND BESIDES WE DON'T HAVE PRE-PAY ELECTRICITY!!! BY THEN I'M REALLY UPSET AND HAVE A VERY BAD HEADACHE!!! LIKE I DO NOW FROM JUST THINKING ABOUT IT! I TOLD HER THAT I WOULD REPORT THIS ALSO TO THE TEXAS PUBLIC UTILITY COMMISSION ALONG WITH REPORTING THEM TO THE TEXAS ATTORNEY GENERAL OFFICE FOR THEFT BECAUSE THAT'S WHAT U HAVE DONE STOLEN MONEY! YES, MY HUSBAND PAID WAYYYYYY OVER THE AMOUNT DUE BUT THAT GIVES YOU NO RIGHT TO STEAL OUR MONEY! GOOD BYE!

MS. YOUNG from Dallas on January 9th, 2014

Ms. Young - I am sorry that you have had difficulty with your services. In looking at your complain previously, it looks as though your previous provider caused some confusion when you tried to switch to Entrust Energy. However, your January experiences trouble me with respect to understanding your bill. I have already put in a request with my billing group to give me a full review of your account to see what is going on. I will be in touch soon. Jeremy - VP Sales & Marketing.

Entrust Energy on January 28th, 2014

Good company until it is time to renew
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Entrust called and sent a few letters telling me that my contract was up and it was time to renew. I decided to go with a different company that had a better rate. Entrust then hit me with a $200 early cancelation fee. They had told me that my contract was up. It turns out that I actually had 2 weeks left on the contract. Customer service was no help. When trying to talk to a supervisor about lowering the fee they just say that no one is available but that they will have someone call back but no one ever does. I will not recommend this company to anyone. $200 for being 2 weeks early is excessive and since I switched companies they will not work with me.

R Reed from Odessa on August 13th, 2012

R Reed, we are sorry that we did not see your review sooner. Please know that we are constantly working to improve our customer service experience to ensure that situations such as this do not occur. We hope that you will consider us for any of your future electric needs. Regards, Entrust Energy

Entrust Energy on July 30th, 2018

Recent 1 Star Reviews

Ms
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This company cut my 85 year old Mother's power off because there billing department double billed for an invoice and the bank froze their payment. Now they won't except a payment but wanted her to go to HEB to pay the bill then send them proof and then they will cut it back on. Charging her over 13 cents a kilowatt and thats a discount rate so they told her and they locked her into a contract which she has been paying for a year. Horrible Horrible experience with both of the employees I spoke to. Disgusting

Ann from Lott, TX on February 23rd, 2021
Switched my service without notification
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My service was transferred to another company (discount power) without my consent or notification. I was notified with a disconnection notice from discount power in the mail because my auto-payment information does not transfer. I would not recommend this company. The least they could do is to notify the consumer of the switch so they are aware. I was very happy with this company until this point.

JS from Houston, TX on November 17th, 2020
AWFUL
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Always charging new fee amounts and I don't even know what the fees are. My first months bill was only 100.00, cool. Every bill after has been over 250, more to 300.00. I absolutely regret signing up with this company and would NEVER recommend anyone to use Entrust as their provider.

Sarah from Abilene, TX on August 17th, 2020
Keeps going up
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Our actual usage cost was 178 but total bill is 282 , the ac is set higher than normal, ate cold meals to avoid cooking, use fans and bill still went up nearly 50 bucks this month, wtf, this is crazy, I'm ready to break our contract

Berta from Temple, TX on August 7th, 2020
Entrust sucks!
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We had TXU forever. Then the door to door people come by & make Entrust sound too good to be true. I took the bait! Bad choice. Entrust said they'd pay our leaving fee with TXU. They lied! TXU has sent us to collections. Do not trust Entrust!

Debra Thomas from Jarrell, TX on June 6th, 2020
Liers,crazy fees here
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Regret goin with them dont do it im changing to some other provider.

Francisco from Missouri City, TX on February 5th, 2020
Worse Company Ever
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This company is Trouble.. We signed the contract for my business. First month got a whole different bill than the sample bill copy I had. I discussed that with the company and they said sorry for giving you the wrong bill. This is where I made a mistake that even knowing this bill is not matching the sample bill, I stayed with the company as the difference was very minimum. Now after 9 months, my bill has doubled. The same amount of KW used and the price is much higher. There is something called Ancillary charges that show up on my bill with different price every month. and the explanation is that is a charge that is forwarded to them and they forward it to me. Also TDU charges have double which I have already called Center Point about and they are checking that as I officially filled the complained so should know soon about why the TDU charges have double since than. This company is sucking our blood and no way to fight it as a contract is signed and I am stucked with it. Lesson learned to never buy from a rep. my bill is doubled and I pray everyday that they will get what they are screwing people out of.

Taher Ali from Spring, TX on October 14th, 2019
Entrust gauging customers
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I normally paid about 1000 per month and entrust sent me a bill for 3799. They have done that to countless people in Houston. When I asked about the reason, they said electrical prices went up and they didnt expect this.

Stone Mives Llc from Houston, TX on September 30th, 2019
Entrust Sucks!
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Had the nice gentleman come by house and solicit this #1 Entrust Energy that is better than TXU. i switched. and for the last three months, my bill has gone up and up and up. this month, it's almost 400 bucks at .12 cents a kilo. although the bill says .08 cents but the TDU deliver charge is over a hundred freaking dollars which averages out to .12 cents! PLUS, they never paid my early disconnection fee like they said they would. so that has been sent to collections by TXU. I've emailed customer service three times with no response. yeah, i'm starting to wonder if this company is really legit. Oh, i i was also told that we would get a refund for overpaying with TXU. that never has happened either. I've never paid this much with TXU.....ever! not a happy customer and their customer service sucks!

DeeDee from Jarrell, TX on September 11th, 2019
Contract amount
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I have had service for 2 years of my 3 year contract and received a bill with over a thousand dollars in excess charges for each of my service addresses. Apparently the contracted amount is not what they want to go by anymore. Spoke to customer service telling me that they can charge whatever they want at any time. 2,000 over the regular bill for one month is ridiculous. They claimed they sent me a notice and to this day no notice has been received by us. Obviously, contracted prices are not binding to them. Never in 30 years of business have we received a bill this ridiculous with no change of usage. I do not recommend this company to anyone. Contracts mean nothing.

Anita May from Corpus Christi, TX on August 29th, 2019
Never again
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Once I got my first bill, and it was not what was described to me, I couldn't wait for it to expire. Now six months from the contract termination, They terminate the contract and hit me with a $300 termination fee. I was enrolled in "Auto-Pay", so I never opened the bills, which would always say "Do Not Pay". Somehow I was "un-enrolled" from Auto-Pay, and while on vacation they disconnected me and terminated. Never again

Mark from Palacios, TX on July 18th, 2019
Overcharges
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Since February when they overcharged me on charges per kwh from contract of .076 to .1270, I have had constantly received balance forward charges on following bills. I've overpaid them at least $42 and expect another overcharge next month per their record. I'm reporting them to PUC and BBB.

Patti Koonce from Odessa, TX on June 27th, 2019
26 days to turn a meter on ughhhh
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The phone guys are ok, but the 45 min experience 3 days a week to get a follow thru to have a broker call was exhausting and frustrating. I really believe the information he collected from me daily went into the abyss. 26 days, never a call back to see if I was actually helped. Typical millennial customer service... so I ask the canned questions, but incapable of logic trail troubleshooting. OSCAR was terrific and got it accomplished, he called me back and got the broker to call.

Sand Dollar RV Park from Port Lavaca, TX on March 26th, 2019

Hello, thank you for bringing this to our attention. We want all of our customers to have the best experience that we can offer, we thank you for pointing this out to us and will work to create a clear and easy communication with our customer's and brokers. We are glad that your concerns were addressed and we were able to reach out to you, once again thank you for bringing this to your attention.

Entrust Energy on June 24th, 2019

Entrust False Claims
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In March 2018 an Entrust Energy sales person convinced me that Reliant Energy was over charging me for electricity because I was entitled to a 65+ plan for senior citizens. The sales person computed that I would receive a refund check for about $1000 in about six months and my electric bill would decrease.In January 2019 I compared Entrust and Reliant bills and found that Entrust was charging me more than Reliant had been charging and I had not received a refund check as promised. In phoned Entrust and was told that they had no relationship with Reliant and could not make a refund.I told them that if they could not lower their rate that I would transfer to Reliant. They told me that I would be charged $300 if I left the contract early and I told them that Entrust had broken the contract. On January 13, 2019 I E-mailed them a copy of their sales person's calculations and a copy of my last Reliant statement for their review. A few days later I phoned Entrust to learn the status of their looking into my situation and was put on hold. After one hour and 15 of being on hold, I hung up my phone. On January 16 I phoned Entrust and they said that they were reviewing my situation and would have an answer very soon and said they would call back later. I told them that I would not be available later and we agreed that they would phone me at 8:00 am on the 17th. With no call fron Entrust by 8:30 am, I called they and told them that I was switching electricity providers. Then I switched to Reliant.On the plus side for Entrust, all their phone people were polite and all said how sorry they were.

Ristrust Entrust from Arlington, TX on January 20th, 2019

We apologize that your experience was less than satisfactory. We would appreciate the opportunity to further investigate what has taken place. Please email your contact and account information to resolution@entrustenergy so we can help. Regards - Entrust Energy

Entrust Energy on January 25th, 2019

Worst Electric Company Ever
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To begin with, the young man that came to my door peddling this garbage company lied to me, a lot. I was offered a plan that did not actually exist at all and the rate I was told was not the rate thatI ended up with once billing began. I was offered a promotional deal where I was allegedly going to receive a $100 bill credit 3 times periodically for being a customer. Never happened AND I was later told by a customer service rep that there is no promotional deal like that with Entrust. In addition to all of this, the customer service is terrible, at best. Very rude representatives, unwilling to assist 99% of the time if you need any kind of extension or other help with your account. As soon as I have the money back from my taxes, I am paying the breach of contract fee and getting TF out of this contract with this terrible company. Oh and did I mention that my bill is literally TWICE as high with Entrust than it was with my previous provider?! Yep, twice. Do yourself a huge favor if you are reading this review and contemplating using Entrust Energy - RUN as fast as you can away from them.

Jules from Spring, TX on January 18th, 2019

We are sorry to hear you have not had a good experience and we would appreciate the opportunity to further investigate and try to make things right. Please email your contact and account information to resolution@entrustenergy.com so that one of our account specialists can reach out to you. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Entrust Energy you can't trust them
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This company is a joke approve my account gave me an account number and switch days got my welcome package everything was set till I got disconnect notice a month later from what was my old electric company which was still my current electric company Entrust couldn't even notify me that they decided to unaprove my account.

Don't Use This Company from Blossom, TX on December 8th, 2018

We apologize that we did not see your post until now and are sorry to hear that you did not have a good experience with us. We would appreciate the opportunity to further investigate this issue. Please email your contact and account information and the best time to reach you to resolution@entrustenergy.com so that one of our account specialists can reach out to you. Thank you - Entrust Energy

Entrust Energy on January 21st, 2019

Avoid using Entrust Energy !
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The company set up an on line account in my name for service at a bogus address... so far they've called me asking for $900.00 covering a few months of power deliver to a non existent address . have reported the issue twice to no avail.

Carolyn James from Houston, TX on November 23rd, 2018

Ms. James, We are sorry to hear you have not had a good experience and will do what we can to assist you in making things right. We would appreciate the opportunity to further investigate this issue. We will have an account specialist reach out to you to further discuss your account. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Very disappointed
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I switched to Entrust because on paper it seemed to be a good price. I use very little energy really and my bill keeps increasing. Now I was charged a $20.00 Excessive DNP Notice Charge which I have no idea what this charge means. I picked this company because they said it would be a simplified bill without 10 different charges. That is not the case, new charges are added with no explanation. My bill is excessive for my actual energy use. When I call I get no answers.

Disappointed In Killeen from Killeen, TX on October 29th, 2018

We apologize that we did not see your post until now and are sorry to hear that you did not have a good experience with us. We would like to make things right by reviewing your account and thoroughly answering any questions you may have. Please email your contact and account information to resolution@entrustenergy.com so that one of our account specialists can reach out to you, or contact our Customer Care Department at 1-800-871-8100. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Unethical practices
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moved out of state due to my mother-in-law passing away and leaving the house to my husband. I was told once I provided change of address, the $300 early termination fee would be waived. I provided the info via email. A rep called, took my final payment, told me the fee was waived, said I had a ZERO balance and the account is closed. She even expressed condolences on my loss. Now I get a call from another rep saying the they cant process the change of address information with the official confirmation number provided by the USPS and to send them the DEED to the house to POSSIBLY see if the fee would be waived. The deed isn't even in my name and per the conversation on a recorded line, I have a zero balance. So they make up a story to discredit the USPS and try to take advantage of a grieving family who just uprooted to another state. What a way to treat a long time customer who has never been late. I did everything I was contractually obligated to do. They do not value their customers and I will be contacting the Public Utilities Commission regarding this unethical practice.

Sedona Pointe from Houston, TX on October 5th, 2018

Ms. Dana, We send our condolences of your mother-in-law passing away and we truly apologize for the misunderstanding and the unpleasant experience. Upon review of your account, we confirmed we were able to contact you and trust this matter has been resolved to your satisfaction. Please do not hesitate to contact us at 1-800-871-8100 or at resolution@entrustenergy.com with any additional questions. Regards - Josue

Entrust Energy on October 26th, 2018

Terrible experience
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I had Entrust Energy for 2 months. The second month my power was cut off. Called the company and they said they didn't receive my payment which had been mailed by the bank 10 days earlier, so I paid online with a credit card. Went to the bank the next day and got a stop payment on the check. A week or so later they apparently found the original check and for some reason tried to apply it to my account and then charged me $30 for the check not being good. I called the company and explained that I didn't even owe them any money and it seems it was them that misplaced the check in the first place. After talking to several people they refused to take the $30 charge off my account. I felt I had no choice but to cancel my account which, of course, caused them to charge me a $300 early termination fee and they also turned me in to the credit bureau which dropped my credit score significantly. Think twice about dealing with these people!

Richard from Deer Park, TX on July 14th, 2018

We are sorry to hear you have not had a good experience and we would appreciate the opportunity to further investigate and try to make things right. Please email your contact and account information to customercare@entrustenergy.com so we can help. Best regards, Entrust.

Entrust Energy on July 23rd, 2018

Worst Company in Texas
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Overcharging. A lady in the town next over to my family (we just cancelled our service with them finally!) told us today her mother passed away rather suddenly. She had Entrust, now they're going after her poor grieving daughter to pay a "termination fee"? Money hungry CROOKS.

Never Again from Bowie, TX on July 12th, 2018

Thank you very much for letting us know of this situation, we understand that situations like these can be hard to deal with. We at Entrust Energy have several ways for our customers to waive an early cancellation fee, this scenario is also something that we understand can be remedy by submitting documentation. is there any way that this customer can reach us at our toll free number to see how we can assist in this situation. Entrust Energy

Entrust Energy on July 23rd, 2018

DISTRUST ENERGY!
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Getting disconnect notice in mail the same day as disconnect date. Customer service a joke! Virtually nonexistant! Will warn people on face to face personal basis as to bad service as well on social media. This is a rip off company!!!

Don Marusak from Fort Worth, TX on July 11th, 2018

Thank you for taking the time to leave your review. We understand that receiving your correspondence from us in a timely manner is very important. We will have one of our Customer Care Specialists reach out to you to further discuss your account. Best regards, Entrust.

Entrust Energy on July 23rd, 2018

One of the worst utility companies I have dealt with
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One of the worst experiences I have had with a utilities company. There was a transfer of ownership in a business I was buying that wasn't completed for 1 month after the original documents were submitted. I ended up losing power and having to close my business and turn away customers for 1 full day as a result. Come to find out there was a missing form that was needed that the previous owner and myself did not submit. This form was not requested by Entrust initially. When they saw they needed it they called me but did not leave a voicemail, did not email me, did not send me a letter etc. With the nature of telemarketers today many people do not answer unknown numbers. Apparently Entrust doesn't understand this and decided that since they "tried" calling that it was my fault the change was not processed. I will be terminating my service with them immediately as I cannot risk this type of negligence in the future with my business.

Ben Cooper from Wichita Falls, TX on May 14th, 2018

Mr. Cooper, thank you for taking the time and providing us your feedback regarding your situation. We understand that having electricity is crucial for your business needs and have looked into this matter to ensure that this does not happen to future customers. We appreciate you bringing this to our attention. Best regards, Randy Entrust Energy

Entrust Energy on May 24th, 2018

DONTTRUST Energy Company
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This sales person whom I reluctantly opened the door and let into my home is giving me trust issues with anyone who comes knocking on my door in the future. If they don't have my phone number they won't get in. She went through the steps about how I can save and pay the same amount each month She put me on the phone to sign up with a customer service guy. He ran a credit check that required me to make a deposit. Before I could complete the phone call the woman reached over and hung up the phone without my consent. When I told her I don't have that deposit amount she tried to talk me into putting my deceased husband's name on the account. I thought she was crazy or trained well. I told her I would never stoop to that lever and goes against everything I believe In... She didn't stop there she tried to get me to ask my son to get on the account and when the company calls and ask if he's the spouse, he is to say yes. I knew then I had a problem with this company. It wouldn't have went well if she had said that to my son . HOW DISHONEST IS THAT ? Then she had the nerves to ask if she could take my light bill to show other prospective customers my rates . I Refused of course .She ended up sneaking off with some of my information on a paper she was writing on. BEWARE who come knocking on your door because if they are the best in the business they don't have to come knocking on your door and stoop to those types of low down tactics.

L. McClollough from Brookshire, TX on March 6th, 2018

Thank you for taking time to leave your review. We apologize that your experience was less than satisfactory with our sales agent. We take these matters very seriously and would appreciate the opportunity to further investigate what took place. If you have any of the agents information we ask that you please email us directly at customercare@entrustenergy.com.

Entrust Energy on July 19th, 2018

Bill was not lowered
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The experience sucked. My advice is do your on research or just use one of the top ten electricity companies on this website.

Jim H. from Crosby, TX on November 20th, 2017

We are sorry to hear that you had a negative experience and would like to do everything we can to make things right. Please email your contact and account information to customercare@entrustenergy.com so we can help. Sincerely, Entrust

Entrust Energy on July 19th, 2018

I was fooled
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A door to door salesman came to my door. I have had Just Energy for years. The man from Entrust asked to see my bill and told me I was paying way to much, that not only can they save me money on the monthly rates, but that I won't have to pay the $5 monthly service charge that Just Energy was charging. I said great. If it saves me money, no problem. Until I signed up with Entrust, I had never had a $300 light bill at this house. Now, every month it is $345 and up. Also, I am enrolled in a 3 year contract. I am pissed. I am fixing to move and I can guarantee that Entrust is not moving with me.

Jennifer O from Clute, TX on November 14th, 2017

Jennifer, We're really sorry about your unpleasant experience. Thank you for taking the time to leave your review. Our customers' feedback is very helpful to us. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

I Beg You
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Please don't get this company I so hate this company am supposed to be paying 7.7 but am actually paying 12.2 they're nothing but liars they promise you lower rates the works for you to get there service. I called customer service all the stupid guy could talk about was $300 for early termination fee. Please find you another light company I wouldn't recommend them if my ass was on fire. And wish I could have keep my stars they don't deserve tha one

Angry Customer from Clute, TX on November 1st, 2017

We're sorry to hear about your negative experience. We appreciate you taking the time to leave your review as our customer's feedback helps us locate areas of improvement to be able to provide the best customer experience possible. Entrust Energy

Entrust Energy on July 26th, 2018

BEWARE OF LYING REPS!! (long but must read!)
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The worse company I ever dealt with!!! I was stopped in my driveway while getting into my car to get dinner for my family. The reps, one named Raee, told me that they were checking meters to see if I was being overcharged for my service. Raee told me that they could lower my electric bill dramatically from what I was currently paying. Sounds good, right? Well I told them to I was with my current provider for another 3 months and I didn't want to pay the cancellation fee when I only have 3 months left.. She then told me that Entrust would pay for the cancellation fee from Reliant all I had to do was text her the bill showing the charge and they would take care of it. All these promises sounded too good to be true but I said let's do it! Who doesn't want to save money. After 2 attempts with the enrollment process since they were coaching me with nodding their heads for me to answer and when I hesitated to answer they would hang up the call and told me I can't hesitate to answer. I confirmed with them again that I don't want to pay a cancellation from Reliant which the person on the phone stated that they will not pay for any cancellation fees. Raee assured me that they meant that they won't pay for the cancellation fee if I cancelled with Entrust. So we went through the call again while they coached me with nodding their heads yes and no. At this point I have 3 hungry kids getting antsy to leave to get something to eat. I hurried up and got off the phone and confirmed with Raee once more that I just text her the bill from Reliant once they send me the cancellation bill she said yes. Fast forward to a week ago. My husband opens the Entrust bill and it was $90!!! for service between September 12- September 29! Then he received a call from Reliant that he still owes the cancellation fee and if it's not paid that we would be sent to collections. So I called Raee and asked if she received my text of the cancellation bill she seemed really sketchy on the phone and told me to call customer service because she was not working. Well I call customer service and after being on the phone for over an hour being passed from one person to another and being told that they don't cover cancellation fees and they were sorry they the rep told me that I told them I wanted the cancellation to be paid for or they needed to waive their cancellation fee for when I cancel because their reps coached me through the whole process. I was put on hold and they listened to my calls listened to and told that they didn't hear me being coached that they can't waive the $300 cancellation for me to go back to Reliant since they refused to honour what their rep promised and basically told me oh well and that they would submit a complaint that would take 21 days. Um no I was not going to deal with a shady scamming company for another 21 days. I called Reliant and they not only waived their cancellation fee for me to come back but they lowered my rate and will credit my account $300 to pay Entrusts cancellation fee.
Entrust sends their employees door to door so their lies are not recorded and train their employees to coach their customers through the enrollment calls and feed you lies . Beware of these shady reps and company!!!

Ender from 786574 on October 20th, 2017

We are sorry to hear you have not had a good experience with us and would like to assure you we take these matters very seriously. We do not condone this type of behavior by our door-to-door agents and are working closely with our sales team to ensure that situations like this are not reoccurring. Thank you for taking the time to leave your review. This feedback is very helpful to us to improve our customers' experience with us. Entrust Energy.

Entrust Energy on July 26th, 2018

Distrust energy
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This company charges you a disconnect and reconnect fee even if it not disconnect,my electric bill has doubled from txu and when i wanted to cancel my service they want to charge me $300 when i was told i could cancel anytime at no charge..their a bunch of liars and thieves...DONT DO BUSINESS WITH THESE PEOPLE THEY ARE CROOKS......

James Stewart from North Richland Hills, TX on October 5th, 2017

Dear James, We are sorry that we did not see your review until now. We apologize that your experience was less than satisfactory and appreciate your feedback. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Customer service
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Called in at customer service and "Mario" was horrible. I was explaining to him my situation, and instead of listening and trying to understand he completely cut me off and stated that "we don't do payment options" "You haven't called since march" .Like seriously? Let me finish and you might understand me better. His ID number for entrust, from which he stated, is 2651. I'm extremely upset on his customer service experience because as you can tell he has none. Customer service should be a go to person your customers should be able to go to. How in the world are we suppose to ask questions and or concerns when "customer service" doesn't seem to be interested?

Rosita Martinez from Big Spring, TX on August 31st, 2017

Dear Ms. Rosita Martinez, Thank you for taking the time to leave your review. Your feedback is very helpful to us. We try to ensure we are always providing the best customer service possible and are working closely with our customer care team to be able to provide the best experience to all our customers. Entrust Energy

Entrust Energy on July 26th, 2018

Liars and scammers
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An Entrust Energy employee came to my door on 8/11/17. He told me that Oncore Electric had contracted Entrust to go to all of the customers Oncore lines provided electricity to. The reason- all customers were supposed to get a discount and Entrust was to go door to door to check and make sure that each customer did actually receive that discount. It sounded strange, but, ok. I am a very sceptical person and asked many questions to make sure that his story never changed. He needed to see a copy of my electricity bill, to make sure that I had received this discount. He could not tell from my bill, so he told me that he needed to make a call in to the system or something. This would allow him to find out if I had received this discount or not. Ok.So he made a call. I wasn't listening too closely to what he was saying. This was cutting into my dinner time and my kids were getting a little rambunctious.Then the Entrust employee told me that someone from his company was going to call me immediately to verify my information. My phone rang and I answered. This was a man from Entrust Energy, explaining to me that any cost incurred to me from changing electric companies would not be the responsibility of Entrust. "What?!? I don't want to change my electric company!" was my reply. Then the man on the phone asked me if the man on my porch had not told me that this was a sales call to get me to change electric companies. I said, "No! I asked him several times of that was what this was and he said NO every time."The man on my porch then reached up and touched the end call button on my phone. I was LIVID! I told the man to get off of my property. That he was a LIAR and a SCAMMER!

Lisa H from Mansfield, TX on August 14th, 2017

Ms. Lisa H, We are sorry to hear that you had a negative experience with one of our sales agents. The behavior you mentioned is not tolerated. At Entrust Energy, we train our agents to be respectful and honest. We are working closely with our sales team to ensure that all agents demonstrate Entrust's values at all times. Thank you for your feedback. Entrust Energy

Entrust Energy on July 26th, 2018

More expensive! OMG Hidden fees also
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I recently signed up with Entrust Energy with someone that came at my door and offered the services. However he never mentioned the TDU delivery charge would be very expensive. I had a maybe 5.00 fee with my other company and its 67.69 with Entrust! Oh how I regret signing up with them so much. I don't know what I am going to do now, I have a 3 year contract.

Liz From Ft Worth from Fort Worth, TX on August 5th, 2017

Liz, thank you for taking the time to leave your review. We are always looking to improve all aspects of our company and our customers' feedback helps us achieve this. Sincerely, Entrust Energy

Entrust Energy on July 26th, 2018

Monster Calling Itself a Business
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They came door to door and told some pretty fabulous lies to convince me to switch. The fact that it all seemed too good to be true should have alarmed me. I always say you get what you pay for, and the information I received should have warned my brain that this had to be a ;lie. The price rate was a few pennies more, but I was told that enTrust would pay for my cost to switch from my contract which was a lie. Then they said that I was not told that based on their verification process. leaving me owing my previous company ab early release fee. am about to pay my second bill with them. From the very beginning I was told my due date will be the fifteenth . a day or two before the first die date, I received a letter threatening disconnect. The bill was paid as planned and was on time. The second payment fur on 15th . Operator had no phone number that worked for enTrust. Ended up having to find a bill to call them because couldn't contact online without an account number. When I did reach them, I just paid it on the phone. Boaw it's time to pay bill #3 . The representative, Jessica, called to inform me that the due date is the 14th and that the due date changes from month to month based on the number of days in the month. So they had sent me two disconnect notices ( the first two not having a reminder; the third having this callasa reminder plus notice) and the third one oas sent on the 17th, and they were charging me $15 for sending it. I never did get my contract for my account and am trying to reach the Texas Utility Commission concerning these practices in relation to the state cde of ethics. Anybody wanna join me?

Lillian Riggs from Copperas Cove, TX on July 19th, 2017

Ms. Riggs, We apologize that we did not see your post until now and would like to truly apologize for your negative experience with us as it is not the level of service we strive to achieve. We are working closely with our sales and customer care teams to ensure that we are providing that best customer service experience. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Buyer Beware!
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Entrust will promise you the lowest kWh in the area, but they don't tell you they charge 3 times the service fee per kWh(Compared to Ambit Energy.)I just paid $50 more this month, compared to last year's same month. And I used nearly 200kHm More last year!3 Year Contract with the "Lowest kWh Guaranteed" my A**!Long and the Short of it...DON'T TRUST Entrust!

D from Mc Gregor, TX on July 17th, 2017

We apologize that we did not see your review until now and would like to apologize for your negative experience with us as it is not the level of service we strive to achieve. Thank you for taking the time to leave your review. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

If there was a 0 I'd select that instead
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Entrust Energy is a terrible company !!!!They've disconnected my electricity twice in one month now! I mean how do you get disconnected twice in one month! Smh without a disconnection notice or anything! I can't recommend this company to anyone cuz I'd hate for them to be stuck in a awful situation as Iam right now! I am switching companies today and I will make sure to tell everyone not to go with this god awful company!

Kim from Corpus Christi, TX on June 28th, 2017

Kim, We apologize that we did not see your review until now and are sorry to hear about your unpleasant experience. This is definitely not the level of service we strive to achieve and are always working to ensure that situations such as this do not happen. We appreciate your feedback. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Fight till the end
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They don't send bills like they say and they tell you one thing and do another they will lie to you over the phone to get you off the phone, I'm waiting to see if they can send my recording of the conversation that took place 4/21/17 so I can prove my point to this one manger

Cody Tolls from Dallas, TX on April 25th, 2017

Cody, We apologize for any inconvenience this may have caused. Thank you for taking the time to leave your review. At Entrust Energy, we are always trying to provide the best customer service experience and your feedback will help us achieve this. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

If these people show up at your door, call the police.
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If these people show up at your door, call the police. They will steal from you. I canceled the bogus scam 'contract' within 30 minutes of the rep leaving. He had spoken to my husband without my knowledge. Thirty minutes after he left, I called Entrust and canceled. They assured me they had deleted our information. Two days later, our current electricity provider called us and asked us why we were switching. They called again, two days after that. So Entrust Energy apparently called our provider (TXU) to attempt to switch our service without our knowledge and consent. It didn't end there. A week later, we received Entrust Energy's astonishingly bogus 'welcome package.' On the letter, they back-dated the 'start of service date' to a date that was a week BEFORE we ever met the rep. That's fraud, and it's a felony: theft by fraud. If we ever see these people again, we will call the cops. Now I am wondering what the rep got a look at while he was in our home. They are such brazen thieves that residential burglary is more likely than not one of their business methods. If you are an Entrust Energy rep reading this, do not reply to this complaint, and do not attempt to contact us in any way, shape or form. NO CONTACT. Got it?

Rachel L from Pottsboro, TX on March 21st, 2017
Bad hombres
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A rep from interest energy came to my door And wanted to know if if I was being charged a fee for delivery of my electricity I told him I was paying $87.28 a month for it and he said if I signed up with his company that I would only be charged $5.30 a month with a cheaper wattage rate although the wattage rate was true everyone has to pay the delivery charge no one can devalue that you're always going to get that so this whole spiel was BS they cannot make that charge go away or charger a cheaper rate for that. It was a ploy to get me to sign up for it after checking the reviews I saw how bad this company was that immediately called them and canceled my contract also this contract is for three years $300 penalty if you cancel before that time

David from Alpine, TX on March 9th, 2017

David, We apologize that your experience was less than satisfactory and are sorry to hear that our sales agent did not completely explain our plans. Thank you for taking the time to leave your review. Your feedback is very helpful to us. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Great customer service
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I needed help understanding the bill and the service rep on the phone was very good to answer all my questions and even helped me lower my bill

Kim from Houston, TX on February 28th, 2017

Kim, Thank you for taking the time to leave your review. We're so glad to hear you had a great experience with our customer care team. We appreciate your business. Best regards, Entrust Energy

Entrust Energy on July 26th, 2018

No customer service at all!
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Switched gas suppliers in July of 2016. 12/1/2016 - Entrust sends me a "Notice of Contract Termination" threatening to "terminate" my non-existent contract with them if I don't pay the $25 bill they NEVER sent me (I had autopay set up for their bills). I call Entrust, spend 20 minutes trying to explain the situation to the "CS Rep". He says he will transfer me to "Collections"(?!) and I sit on hold for 10 more minutes before the line goes dead. If this IS in fact a valid charge, why did it not autopay like all my prior bills, and why did Entrust not send me any notification until months after it was supposedly due?

Good Riddance Entrust! from on December 10th, 2016

We apologize that we did not see your review until now and would like to apologize for your negative experience with us as it is not the level of service we strive to achieve. We thank you for taking the time to leave your review as our customers' feedback is very helpful to us. Regards, Entrust Energy

Entrust Energy on August 13th, 2018

All Reviews By Date

They went out of business in the cold snap
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I signed up for Entrust energy and liked everything about them until they went out of business.

Steve from Missouri City, TX on April 13th, 2021
Billing
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During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why.

Bill Is For Nelda Kruger from Hermleigh, TX on March 10th, 2021
Provider switch
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I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers.

Cooper from Lewisville, TX on March 9th, 2021
Review Customer Service
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Excellent Company and Excellent Service, and Cost kilowatt .

Carlos F Morales Gomez from Houston, TX on February 24th, 2021
Ms
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This company cut my 85 year old Mother's power off because there billing department double billed for an invoice and the bank froze their payment. Now they won't except a payment but wanted her to go to HEB to pay the bill then send them proof and then they will cut it back on. Charging her over 13 cents a kilowatt and thats a discount rate so they told her and they locked her into a contract which she has been paying for a year. Horrible Horrible experience with both of the employees I spoke to. Disgusting

Ann from Lott, TX on February 23rd, 2021
Good
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Good

Good from Houston, TX on February 11th, 2021
I want entrust back
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I love the service that i had no problems my bill stay down went up just a little bit wish i had stay with this company i wonder if i can go back 2 them again

Smith from Houston, TX on February 6th, 2021
Meter readings on line.
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Idanla was very patient, professional and kind. She is a keeper. She did not help me in billing, pricing or order. Your survey is not one I would fill out. Not user friendly.

Carolyn Herring from Arlington, TX on January 29th, 2021
Satisfied
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Excellent

The Bill from Houston, TX on January 27th, 2021
Payment
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Very good

Rene from Keller, TX on January 4th, 2021
I hate choosing electric companies
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When I moved to S TX I had to decide on an electric company. I've used TXU for years, decades, actually. I chose Entrust, and have been pleased with my rates, but who knows? I'm in half the space, for about $10 less, so...??? I like that I get a weekly report of my usage.

Bikrgran from Texas City, TX on December 30th, 2020
Excellent electric provider with exceptional rates and customer service
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Very pleased with the excellent customer service that I have received and the rates are awesome!

Tbraddock from Collinsville, TX on December 11th, 2020
Better to talk to person
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Was having problem with automated systems and she was so helpful and nice

Survey from Howe, TX on December 10th, 2020
Me
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Good

Me from Houston, TX on December 9th, 2020
Customer Service
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Great customer service

* from Seabrook, TX on December 2nd, 2020
New to me
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Hot now cold

1001 from Houston, TX on December 1st, 2020
I don't have a title for this review
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I have no additional comments

Esther Salazar from Edcouch, TX on November 19th, 2020
Switched my service without notification
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My service was transferred to another company (discount power) without my consent or notification. I was notified with a disconnection notice from discount power in the mail because my auto-payment information does not transfer. I would not recommend this company. The least they could do is to notify the consumer of the switch so they are aware. I was very happy with this company until this point.

JS from Houston, TX on November 17th, 2020
Entrust Energy
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Entrust handled every detail with professionalism. Their rates and reviews were the deciding factors.

Switched Service from Fort Worth, TX on October 16th, 2020
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Good

Alan from Dallas, TX on September 25th, 2020
Muy buena atencion
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Buenicimo

E .T .A from Pasadena, TX on September 21st, 2020
Very helpful
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Customer service was very professional and helpful.

Efren Sanchez from Paris, TX on September 17th, 2020
Good
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Good

Cornelia Lorenzo Chavez from Dallas, TX on September 15th, 2020
I love entrust
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Had knock on door and switched from TXU to Entrust, wasn't sure but they said it would save me money. And it did, great customer care.

Kathryn from Fort Worth, TX on September 9th, 2020
AWFUL
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Always charging new fee amounts and I don't even know what the fees are. My first months bill was only 100.00, cool. Every bill after has been over 250, more to 300.00. I absolutely regret signing up with this company and would NEVER recommend anyone to use Entrust as their provider.

Sarah from Abilene, TX on August 17th, 2020
Amazing affordable energy bill
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Ive used several energy companies for years and I am completely satisfied with the price of my bill. I will definitely encourage my friends switch to Entrust!

Very Reasonable Bill from Houston, TX on August 13th, 2020
Thank you
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They very helpful and I would recommend other ppl this company

Tangela Smith from Tyler, TX on August 13th, 2020
Weekly energy report
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I am really pleased to receive a weekly energy report. It is a very helpful and valuable to me.

C.Moore from Houston, TX on August 12th, 2020
Keeps going up
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Our actual usage cost was 178 but total bill is 282 , the ac is set higher than normal, ate cold meals to avoid cooking, use fans and bill still went up nearly 50 bucks this month, wtf, this is crazy, I'm ready to break our contract

Berta from Temple, TX on August 7th, 2020
Excellent rates
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Great plan - rates are as advertised

Horst from Garland, TX on August 3rd, 2020
JT.
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The word Entrust explains everything about this company. My experience with Entrust Energy was very pleasant. I would recommend Entrust Energy to anyone.

JT. from Houston, TX on July 29th, 2020
Rosie Jaramillo
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Very curtious, very nice and precise speech. Was very clear to understand. Thanks

Rosie Jaramillo from Wichita Falls, TX on July 27th, 2020
Changing service address and made online account
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Hey was very helpful, sweet, polite, and one of the best experiences Ive hald with the company.

Stephanie Vazquez from Edcouch, TX on July 20th, 2020
Billing
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Great

A Munoz from Fort Worth, TX on July 20th, 2020
Great service
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Excellent be service

Mrs R Garza from Crystal City, TX on July 10th, 2020
Customer
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I like it its great thank you for your business

Fernando Lozano from Del Rio, TX on July 10th, 2020
TexasElectricityRating
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Texas electricity rating is fast and have great customer service I will go choose them over any company great job guys

Corte from Houston, TX on July 10th, 2020
Renewal
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I have been very satisfied with our service from ENTRUST ENERGY. I have recommended them to friends and neighbors when discussing energy bills, especially in the summer months. My bills have been reasonable and affordable. Now that my service is up for renewal I was concerned that my rate would increase considerably. When I called to discuss renewal I spoke with HENRY. He was polite, in a genuine way. He was patient and took the time to explain things. He listened to my concerns, he repeated himself when I needed him to without rushing. Henry found a plan for me that is actually a little less than what I have been paying. I didn't expect that. I will continue to recommend ENTRUST ENERGY to my neighbors and friends. Excellent customer service. Great rates. Thank you ENTRUST ENERGY.

Jlgarcia410 from Waco, TX on July 9th, 2020
Gracias
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Great people
Thx

Gabriel from Midland, TX on July 8th, 2020
Jorge hernaneez
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+++++
Exelente

6200 Renwick Dr Apto 419jordez from Houston, TX on July 6th, 2020
Excellent
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Everything was excellent

Avinn Stark from Cypress, TX on July 6th, 2020
Exceptional customer service
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Delightful customer service.

Michael Moore from Dallas, TX on July 3rd, 2020
Exceptional customer service
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Delightful customer service.

Michael Moore from Dallas, TX on July 3rd, 2020
Very satisfying
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Love this co8

Charlene Preston from Duncanville, TX on July 2nd, 2020
Great customer service
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I've been affected by the pandemic and Entrust customer service was very helpful

E. Bolden from Temple, TX on July 1st, 2020
Customer service
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Representative was very polite & knowledgeable. Helping me a lot.

M from Seabrook, TX on June 25th, 2020
To get a extension
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He was good at customer service

Judy Standberry from Plano, TX on June 18th, 2020
Checking my account
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Very nice people to take care of the matter

Soveida Gonzales from Dilley, TX on June 17th, 2020
It was the best price ever. No hidden fees.
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The only issue is that its only six month contract. So when renewal comes you need to read what you are signing for before you renew your contract.

A from Houston, TX on June 12th, 2020
Thanks
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I just received assistance to have a deferred payment. My experience was fast and thorough.

Roosevelt Moore from Houston, TX on June 10th, 2020
Entrust sucks!
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We had TXU forever. Then the door to door people come by & make Entrust sound too good to be true. I took the bait! Bad choice. Entrust said they'd pay our leaving fee with TXU. They lied! TXU has sent us to collections. Do not trust Entrust!

Debra Thomas from Jarrell, TX on June 6th, 2020
Review for extension
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Customer service have been understanding and polite with my request. Thank you.

I Am So Sorry That I Forgot His Name. I from Dallas, TX on June 4th, 2020
Entrust Energy
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Wanted to see what this company was all about, just did a 6 month contract. I liked the weekly power usage we used. The rate I paid was outstanding, will stay around if I can have the same rate. Was a good experience with Entrust Energy.

ALR from Hockley, TX on May 18th, 2020
Electricity
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No issues

Tim from Royse City, TX on May 14th, 2020
My power company
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I've always had a good experience with Entrust. They helped save me some money.
They are actually fun to talk with on the phone. They keep everything smooth running. That's why I want to make sure that I keep them from now on.

Thank You,
Christopher Morales

The Best from Houston, TX on May 12th, 2020
Great company
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Great company great customer service
Thx

Great Company from Midland, TX on May 12th, 2020
Utility bill spiked up when no one's home
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I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from Wichita Falls, TX on May 10th, 2020
Always great service
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Always get great service. Always speak with helpful, attentive and courteous service representatives.

Tiffany V. from Laredo, TX on April 29th, 2020
Great new customer price
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Pricing was straight forward

Sfuss from Allen, TX on April 27th, 2020
Payment
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Over all good experience

R Rios from Taft, TX on April 23rd, 2020
Change of address
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Excellent customer service

Guy Strickland from Wichita Falls, TX on April 14th, 2020
Electricity Ratings
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Very friendly customer service.

Eva C. Vargas from Midland, TX on March 30th, 2020
Complaining
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To expensive I just wait for my contract ends to change to other electric company

Sarat from Houston, TX on March 26th, 2020
Light
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Good

Light Bill from Katy, TX on March 26th, 2020
Great service !
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Customer service was great, friendly knowledgeable and timely.

Estefana Hernandez from Sherman, TX on March 24th, 2020
Delivered on everything promised
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I had no issues in my contract term. Price was good. Had no service issues so I really didn't use the customer service but they delivered everything they promised. The renewal offer price isn't great so I'll be shopping around again, though.

Doug W. from Allen, TX on March 23rd, 2020
Entrust Energy
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Great plan cheapest electricity I have had in years! I only hope I can renew the plan for 2 years.

Bill from Crowley, TX on March 23rd, 2020
Great customer service!!
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Representative was fast efficient and courteous! Doesnt get any better when transferring service!

Jcd from Uvalde, TX on March 16th, 2020
VERY HAPPY
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We are winter Texans, volunteering at the Rio Grande Bible College in Edinburg , TX.
I just talked to one of entrust energy's representatives concerning our move back to Minnesota for the summer and how best to re-instate at the end of October. The rep was very easy to visit with and did research to get us exactly what we were hoping for!!! We highly recommend this company!!!

Snow-Birds from Edinburg, TX on March 13th, 2020
Experience
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Im just so so happy with the service that I have gotten. Thank yall so much for that

Harvey Gutierrez from Odessa, TX on March 5th, 2020
Moving to a different location where we have to use Navarro electricity
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Was very happy with your service would use it again

Harlan Baldridge from Bardwell, TX on March 4th, 2020
A great change, should have done it sooner
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It was simple, & complete. My last provider was always like calling an understaffed corporation. Here it was easy.

Charles Colvin from Anna, TX on March 4th, 2020
Review
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Awesome. Wish I would have switched sooner!

Happy Customer from Missouri City, TX on March 3rd, 2020
Follow up
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Oscar was very pleasant and efficient.

Follow Up from Spring, TX on March 3rd, 2020
Canceled electricity on one account
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Very pleased with service today

Barbara Litton from Sulphur Springs, TX on March 2nd, 2020
Great Service provided...all questions answered very professionally.
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Great Service provided...all questions answered very professionally.

Great Service from Laredo, TX on February 28th, 2020
Online Service
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The Representative was very informal & Professional ...

Chris W. from Seagoville, TX on February 27th, 2020
Liers,crazy fees here
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Regret goin with them dont do it im changing to some other provider.

Francisco from Missouri City, TX on February 5th, 2020
Requested billing history
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Very helpful and curtious

Entrust Energy from Del Rio, TX on January 17th, 2020
Rating Survey
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We had good and fast service

Light from Lake Jackson, TX on January 6th, 2020
Payment plan
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Mr Alex professionally handled my concerns

Gus from Killeen, TX on December 23rd, 2019
Best Electric Provider!!
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I love how easy it is to do business with Entrust Energy

Best Electric Provider!! from Rockwall, TX on December 18th, 2019
Home
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Great

Martin Brown from Midland, TX on December 16th, 2019
Awesome
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Love this company!

Morgan from Humble, TX on December 2nd, 2019
Questions after moving
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All questions were answered in a very timely courteous manner

John from Azle, TX on November 29th, 2019
Closing account
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We have had excellent service in all the years we have been with your company.

Trudy from Dickinson, TX on November 25th, 2019
Great Customer Service
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Have never been dissatisfied, have helped me every way possible with no hassles!!! Thanks

Kim Parrott from Sealy, TX on November 22nd, 2019
Customer service
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It was good

Tracey from Lamesa, TX on November 21st, 2019
Residential survey
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I just want to let you the Lady that took my call was very friendly very sweet and polite I enjoy very much the conversation and her help

Sthefano Martinez from Pharr, TX on November 21st, 2019
Entrust Energy
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I recently moved to Houston and I was approached by a sales person to try Entrust Energy. My bill has been low the last two months and for that I am grateful. Each week Entrust Energy sends me a "Weekly Home Energy Report" that helps me track how much energy we are using and I enjoy being able to visually see week to week what we are doing as a family and when we utilize the most energy. I will recommend Entrust to my family and friends.

Sarah H. from Stafford, TX on November 19th, 2019
Good service
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Excellent service

Katrina Kruithof from Diboll, TX on November 18th, 2019
Greatest Company Ever
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Ive been a customer for years and have never had a bad or unprofessional experience.

Cooper from Houston, TX on November 14th, 2019
Entrust Energy
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Have had Entrust for yrs now and when we, started the moving process across down everything was handled easily with the help of customer service

John from Azle, TX on November 13th, 2019
Ricky
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Great

Flanders from Fort Worth, TX on November 12th, 2019
Great experience.
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Needed a one time extention on my service, Rodrigo was so nice and helpful.
Thanks so much.

Customer Service from Killeen, TX on November 7th, 2019
Customer service review
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They are doing a great job so far!

Jay from Dallas, TX on November 6th, 2019
Great service!
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My power went out recently and they were very helpful,they had a fast response time.

Felix from Temple, TX on October 18th, 2019
Customer service
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The lady was wonderful and very helpful and polite.

Anna Esquivel from Fort Worth, TX on October 16th, 2019
Survey
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Great customer service

Jennifer from Fort Worth, TX on October 16th, 2019
Best customer service experience
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Called and ask for a few extra hrs to pay light bill that's a disconnect explained I get pd Thursday 10/17/19 disconnect is for same day but I was afraid they disconnect early am but Sweet lady explained I had until 7pm but she extended it until Friday 10/18/19 . Super Sweet Lady

Elizabeth McKay from Sulphur Springs, TX on October 15th, 2019
Worse Company Ever
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This company is Trouble.. We signed the contract for my business. First month got a whole different bill than the sample bill copy I had. I discussed that with the company and they said sorry for giving you the wrong bill. This is where I made a mistake that even knowing this bill is not matching the sample bill, I stayed with the company as the difference was very minimum. Now after 9 months, my bill has doubled. The same amount of KW used and the price is much higher. There is something called Ancillary charges that show up on my bill with different price every month. and the explanation is that is a charge that is forwarded to them and they forward it to me. Also TDU charges have double which I have already called Center Point about and they are checking that as I officially filled the complained so should know soon about why the TDU charges have double since than. This company is sucking our blood and no way to fight it as a contract is signed and I am stucked with it. Lesson learned to never buy from a rep. my bill is doubled and I pray everyday that they will get what they are screwing people out of.

Taher Ali from Spring, TX on October 14th, 2019
Ivan was awesome
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Great Customer service

Brandon from Rosenberg, TX on October 3rd, 2019
Entrust gauging customers
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I normally paid about 1000 per month and entrust sent me a bill for 3799. They have done that to countless people in Houston. When I asked about the reason, they said electrical prices went up and they didnt expect this.

Stone Mives Llc from Houston, TX on September 30th, 2019
Best experience ever!
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Awesome experience

Mr Customer from Sugar Land, TX on September 24th, 2019
Entrust Sucks!
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Had the nice gentleman come by house and solicit this #1 Entrust Energy that is better than TXU. i switched. and for the last three months, my bill has gone up and up and up. this month, it's almost 400 bucks at .12 cents a kilo. although the bill says .08 cents but the TDU deliver charge is over a hundred freaking dollars which averages out to .12 cents! PLUS, they never paid my early disconnection fee like they said they would. so that has been sent to collections by TXU. I've emailed customer service three times with no response. yeah, i'm starting to wonder if this company is really legit. Oh, i i was also told that we would get a refund for overpaying with TXU. that never has happened either. I've never paid this much with TXU.....ever! not a happy customer and their customer service sucks!

DeeDee from Jarrell, TX on September 11th, 2019
Contract amount
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I have had service for 2 years of my 3 year contract and received a bill with over a thousand dollars in excess charges for each of my service addresses. Apparently the contracted amount is not what they want to go by anymore. Spoke to customer service telling me that they can charge whatever they want at any time. 2,000 over the regular bill for one month is ridiculous. They claimed they sent me a notice and to this day no notice has been received by us. Obviously, contracted prices are not binding to them. Never in 30 years of business have we received a bill this ridiculous with no change of usage. I do not recommend this company to anyone. Contracts mean nothing.

Anita May from Corpus Christi, TX on August 29th, 2019
Usage
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It would help a lot if the usage included the dollar amount

A R Grogan from Aransas Pass, TX on July 31st, 2019
Satisfied Customer
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I have had only positive experiences with Entrust Energy. Their prices are low; they give charts for each day showing the amount of electricity used; they compare your most recent usage to your past weeks usage; they are prompt with billing & remind you if your bill hasnt been received within a few days of the due date. They are an excellent company.

Texas Girl from Arlington, TX on July 30th, 2019
Satisfied Customer!
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We are very satisfied with the level of service Entrust provided. It was easy to sign up with them, their online app was easy to use, and their emails very informative on usage and monthly bills.

TexasConsumer from Allen, TX on July 28th, 2019
Never again
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Once I got my first bill, and it was not what was described to me, I couldn't wait for it to expire. Now six months from the contract termination, They terminate the contract and hit me with a $300 termination fee. I was enrolled in "Auto-Pay", so I never opened the bills, which would always say "Do Not Pay". Somehow I was "un-enrolled" from Auto-Pay, and while on vacation they disconnected me and terminated. Never again

Mark from Palacios, TX on July 18th, 2019
Entrust Review
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Entrust Energy has provided me with the best customer experience ever. There was a slight issue with the start date my services however it was rectified swiftly. Not only did Entrust energy provide me with amazing rates and discounts but their service was exemplary. They know how to treat Veterans and mire importantly they know how to treat people.

Entrust Energy #1 from Houston, TX on July 18th, 2019
Great plan
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I appreciate the monthly email regarding usage and billing.

Susan from Katy, TX on July 17th, 2019
Great service
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I never had any issues with this company. The billing was good. No problems.

Great Company from Grand Prairie, TX on July 12th, 2019
Electrict prices .....
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My experience with entrust has been ok so far , but I'm a new customer .
I changed electric co's because the prices for my last co. was way to high.
Prices with entrust co. are Still way to high . My wife and I are retired on S/S only and that isn't much , let me tell you.

It is a HUGE" straggle for us to pay these high electric prices.

Insurance , Medicine , and food prices are Major factors for Most of us elderly people .

David Oldham from Rochester, TX on July 10th, 2019
Excellent Rate, Need an App
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I enjoyed Entrust's service. My rate was excellent and my bills were always low and/or manageable. The website worked well and made making payments easy. I could never load bills from the website on my phone, unfortunately. The only request is that Entrust have an app developed to make payments and electricity tracking easier. I liked receiving the emails of energy usage so I had an idea of what my bill would be. I wouldn't mind working with Entrust again.

Wendi W. from Temple, TX on July 5th, 2019
Overcharges
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Since February when they overcharged me on charges per kwh from contract of .076 to .1270, I have had constantly received balance forward charges on following bills. I've overpaid them at least $42 and expect another overcharge next month per their record. I'm reporting them to PUC and BBB.

Patti Koonce from Odessa, TX on June 27th, 2019
8 KWs when Power Was Out
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I read the Smart Meter disclaimer which gives Entrust an out on my weekly power usage. However, I must speak out that on Tuesday, June 11, 2019, I and most in Zip code 75218 had no power due to the devastating June 9, 2019 storm.

John Bentley from Dallas, TX on June 18th, 2019
Very Happy!
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It was easy to get our new service, and since this was a new construction site with temporary power, that could have been a problem, but everything went through without a hitch. We have a great rate, it was easy to set up auto pay, and we get a weekly report with a graph showing the most recent week's usage against the week prior. Good information.

Michelle from Houston, TX on June 13th, 2019
Awesome service
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I have never had a electricity company that is so affordable and being I am on disability I Thank You very much Entrust energy service

Barbara J Williams from Abilene, TX on May 23rd, 2019

Hi Barbara,Thank you for taking the time and leaving us a review. We are happy to hear that you are having a good experience with us and that you are finding our rates affordable. We want to continue in providing you with outstanding service and great rates, please feel free to reach out to us if you ever need assistance. Once again thank you for your support, have a great summer.

Entrust Energy on June 24th, 2019

Satisfied
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No problems were encountered

Entrust from Sugar Land, TX on May 11th, 2019

Hello, thank you for taking the time and leaving us a review. We appreciate you taking the time to provide us with a five star rating, please feel free to reach out if you ever need some assistance. Thank you for the support and have a great week.

Entrust Energy on June 24th, 2019

Awesome
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I have had nothing but wonderful service

Cynthia from Mesquite, TX on April 18th, 2019

Hello Cynthia, we are happy to hear that you are having a great experience with us. We hope to continue in providing you with a great customer care service, please feel free to reach to us if there is anything that we can help you with in the future. Once again thank your for the support and have a great week.

Entrust Energy on June 24th, 2019

Seems like a modern company
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Love the weekly utility usage reports. What a great customer service.

Midland Senior from Midland, TX on April 16th, 2019

Hello there, thank you for taking the time and leaving us a review. We appreciate your kind words and the fact that you are enjoying your weekly usage reports. Please feel free to reach out if you have any questions or need assistance, once again thank you for your support.

Entrust Energy on June 24th, 2019

Straight forward plans
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Entrust plans were easy to understand and straight forward. So much better than other plans charging more if you you end up using too much or not enough electricity to get the "discount" rate! I didn't have actual conversation with customer service. I received late payment texts even a day after getting confirmation of payment texts? The billing was always accurate and I was never charged a late fee, but I gave 4 stars for the billing acct managment for that reason.

Charmaine Cooper from Irving, TX on April 4th, 2019

Hi Charmaine, We are happy to hear that you are having a great experience with us and find our rates and bill easy to read. We welcome any feed back that can help us improve and help us identify if there is anything that we are missing, thank you for bringing this to our attention. Please feel free to reach out to us if you ever have any questions or concerns, have a great week Charmaine.

Entrust Energy on June 24th, 2019

Best Electric Company
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Entrust is literally the best light company I have ever used. Im so thankful for the two gentlemen who came to my door offering Entrust, they were sure I completely understood what I was getting into! Best decision Ive ever made!! My light bill is so reasonable also I love how I get my weekly usage!!

Amy Copeland from Freeport, TX on March 26th, 2019

Hello Amy, thank you for taking the time and leaving us a review. We appreciate the kind words and how happy you are with our services. We welcome any feedback to help us understand what we can improve on and how we can provide a great customer care experience. Please feel free to reach out to us if there is anything that we can help you with in the future.

Entrust Energy on June 24th, 2019

26 days to turn a meter on ughhhh
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The phone guys are ok, but the 45 min experience 3 days a week to get a follow thru to have a broker call was exhausting and frustrating. I really believe the information he collected from me daily went into the abyss. 26 days, never a call back to see if I was actually helped. Typical millennial customer service... so I ask the canned questions, but incapable of logic trail troubleshooting. OSCAR was terrific and got it accomplished, he called me back and got the broker to call.

Sand Dollar RV Park from Port Lavaca, TX on March 26th, 2019

Hello, thank you for bringing this to our attention. We want all of our customers to have the best experience that we can offer, we thank you for pointing this out to us and will work to create a clear and easy communication with our customer's and brokers. We are glad that your concerns were addressed and we were able to reach out to you, once again thank you for bringing this to your attention.

Entrust Energy on June 24th, 2019

Delay at services
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I paid deposit at 02/28/18 and it was supposed to switched me to the company after 24 hours.But , they forgot . And they connected me on 03/19/18 and I paid 100 dollars penalties to my leasing office. Entrust Energy appologized for delay and commitment to return my deposit after 6months but they didnt. Now Im gonna move to my new apartment from Dallas to Mackinney, I sent them an email and called them several times and explain my situation.But who cares. They just wanna charge me for early termination. I really dont know how to explain for them that it is your problem not mine ,that u connected us to Entrust Energy on 03/19/18 instead of 02/28/18 . If they look at my deposit payment date , its on 02/28/18

Mahsa from Dallas, TX on February 7th, 2019

Hi Masha, Thank you for taking the time to reach out to us regarding this. We would like the opportunity to look into this to see what we could do, could you please send us your account information and a good contact number at resolution@entrustenergy.com. Once again thank you for bringing this to our attention, we hope to hear from you soon.

Entrust Energy on March 19th, 2019

A better choice
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Found the plans more straight forward to understand fees

Char from Irving, TX on January 22nd, 2019

Hi Char, We are happy to hear that you found our plans easy to understand. We strive for to offer competitive rates for all of our customers, again thank you for support and for taking the time to leave us a review.

Entrust Energy on March 19th, 2019

Entrust False Claims
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In March 2018 an Entrust Energy sales person convinced me that Reliant Energy was over charging me for electricity because I was entitled to a 65+ plan for senior citizens. The sales person computed that I would receive a refund check for about $1000 in about six months and my electric bill would decrease.In January 2019 I compared Entrust and Reliant bills and found that Entrust was charging me more than Reliant had been charging and I had not received a refund check as promised. In phoned Entrust and was told that they had no relationship with Reliant and could not make a refund.I told them that if they could not lower their rate that I would transfer to Reliant. They told me that I would be charged $300 if I left the contract early and I told them that Entrust had broken the contract. On January 13, 2019 I E-mailed them a copy of their sales person's calculations and a copy of my last Reliant statement for their review. A few days later I phoned Entrust to learn the status of their looking into my situation and was put on hold. After one hour and 15 of being on hold, I hung up my phone. On January 16 I phoned Entrust and they said that they were reviewing my situation and would have an answer very soon and said they would call back later. I told them that I would not be available later and we agreed that they would phone me at 8:00 am on the 17th. With no call fron Entrust by 8:30 am, I called they and told them that I was switching electricity providers. Then I switched to Reliant.On the plus side for Entrust, all their phone people were polite and all said how sorry they were.

Ristrust Entrust from Arlington, TX on January 20th, 2019

We apologize that your experience was less than satisfactory. We would appreciate the opportunity to further investigate what has taken place. Please email your contact and account information to resolution@entrustenergy so we can help. Regards - Entrust Energy

Entrust Energy on January 25th, 2019

Worst Electric Company Ever
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To begin with, the young man that came to my door peddling this garbage company lied to me, a lot. I was offered a plan that did not actually exist at all and the rate I was told was not the rate thatI ended up with once billing began. I was offered a promotional deal where I was allegedly going to receive a $100 bill credit 3 times periodically for being a customer. Never happened AND I was later told by a customer service rep that there is no promotional deal like that with Entrust. In addition to all of this, the customer service is terrible, at best. Very rude representatives, unwilling to assist 99% of the time if you need any kind of extension or other help with your account. As soon as I have the money back from my taxes, I am paying the breach of contract fee and getting TF out of this contract with this terrible company. Oh and did I mention that my bill is literally TWICE as high with Entrust than it was with my previous provider?! Yep, twice. Do yourself a huge favor if you are reading this review and contemplating using Entrust Energy - RUN as fast as you can away from them.

Jules from Spring, TX on January 18th, 2019

We are sorry to hear you have not had a good experience and we would appreciate the opportunity to further investigate and try to make things right. Please email your contact and account information to resolution@entrustenergy.com so that one of our account specialists can reach out to you. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Excellent Customer Service
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Overall experience was fantastic!!!!!

Mitchell from Houston, TX on December 19th, 2018

We are so glad to hear that you had a great experience with us. We are always happy to hear from our customers on how we are doing. We appreciate your business. - Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Entrust is a worthwhile electric provider.
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Entrust is a worthwhile electric provider.

HoustonCustomer from Houston, TX on December 14th, 2018

Thank you for choosing Entrust Energy as your electricity supplier! We're glad to have your business. If you ever have any questions, please feel free to reach out to us at 1-800-871-8100 or at resolution@entrustenergy.com. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Entrust Energy you can't trust them
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This company is a joke approve my account gave me an account number and switch days got my welcome package everything was set till I got disconnect notice a month later from what was my old electric company which was still my current electric company Entrust couldn't even notify me that they decided to unaprove my account.

Don't Use This Company from Blossom, TX on December 8th, 2018

We apologize that we did not see your post until now and are sorry to hear that you did not have a good experience with us. We would appreciate the opportunity to further investigate this issue. Please email your contact and account information and the best time to reach you to resolution@entrustenergy.com so that one of our account specialists can reach out to you. Thank you - Entrust Energy

Entrust Energy on January 21st, 2019

Entrust Energy Service
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The sign up for service was fairly easy through the web site. Paying the first bill online wasn't so easy. Although I tried, for some reason it didn't happen and I ended up paying a little more for the late fee. I tried to set up the account for automatic payment. I'll have to go through the next billing cycle to see if it works.

Ken from Houston, TX on November 28th, 2018

Hello Ken, We apologize that we did not see your review until now. Upon review of your account, we confirmed this matter has been resolved. We thank you for taking the time to leave your review as our customers' feedback is very helpful to us. Please do not hesitate to contact us at 1-800-871-8100 or at resolution@entrustenergy.com with any additional questions. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Great company
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Great power company

Khadijahall from Grapevine, TX on November 24th, 2018

Thank you for choosing Entrust Energy as your electricity supplier! We're glad to have your business. If you ever have any questions, please feel free to contact us at 1-800-871-8100 or at resolution@entrustenergy.com. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Avoid using Entrust Energy !
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The company set up an on line account in my name for service at a bogus address... so far they've called me asking for $900.00 covering a few months of power deliver to a non existent address . have reported the issue twice to no avail.

Carolyn James from Houston, TX on November 23rd, 2018

Ms. James, We are sorry to hear you have not had a good experience and will do what we can to assist you in making things right. We would appreciate the opportunity to further investigate this issue. We will have an account specialist reach out to you to further discuss your account. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Very disappointed
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I switched to Entrust because on paper it seemed to be a good price. I use very little energy really and my bill keeps increasing. Now I was charged a $20.00 Excessive DNP Notice Charge which I have no idea what this charge means. I picked this company because they said it would be a simplified bill without 10 different charges. That is not the case, new charges are added with no explanation. My bill is excessive for my actual energy use. When I call I get no answers.

Disappointed In Killeen from Killeen, TX on October 29th, 2018

We apologize that we did not see your post until now and are sorry to hear that you did not have a good experience with us. We would like to make things right by reviewing your account and thoroughly answering any questions you may have. Please email your contact and account information to resolution@entrustenergy.com so that one of our account specialists can reach out to you, or contact our Customer Care Department at 1-800-871-8100. Regards - Entrust Energy

Entrust Energy on January 21st, 2019

Unethical practices
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moved out of state due to my mother-in-law passing away and leaving the house to my husband. I was told once I provided change of address, the $300 early termination fee would be waived. I provided the info via email. A rep called, took my final payment, told me the fee was waived, said I had a ZERO balance and the account is closed. She even expressed condolences on my loss. Now I get a call from another rep saying the they cant process the change of address information with the official confirmation number provided by the USPS and to send them the DEED to the house to POSSIBLY see if the fee would be waived. The deed isn't even in my name and per the conversation on a recorded line, I have a zero balance. So they make up a story to discredit the USPS and try to take advantage of a grieving family who just uprooted to another state. What a way to treat a long time customer who has never been late. I did everything I was contractually obligated to do. They do not value their customers and I will be contacting the Public Utilities Commission regarding this unethical practice.

Sedona Pointe from Houston, TX on October 5th, 2018

Ms. Dana, We send our condolences of your mother-in-law passing away and we truly apologize for the misunderstanding and the unpleasant experience. Upon review of your account, we confirmed we were able to contact you and trust this matter has been resolved to your satisfaction. Please do not hesitate to contact us at 1-800-871-8100 or at resolution@entrustenergy.com with any additional questions. Regards - Josue

Entrust Energy on October 26th, 2018

Happy Camper
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Very good, customer service representative was very very helpful. Made my experience so easy.

Melinda from Houston, TX on October 4th, 2018

Hi Melinda, we appreciate you taking time out of your day and leaving us a five star rating. Our goal is to provide excellent customer service to all of our customers! It gives us joy to be able to provide you with a great experience. We would like to hear more about your experience with us, could you please write a brief description at resolution@entrustenergy.com. Once again thank you for your support! Regards- Josue

Entrust Energy on October 18th, 2018

1st month was great
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1st bill was around 150 which is reasonable but the 2nd bill jumped 100 dollars??? I thought I found a descent electricity provider

S.riddle from Waco, TX on September 9th, 2018

Hello S. Riddle, We will have an account specialist contact you regarding the increase of your current monthly invoice compared to your first invoice you received. We look forward to speaking with you and answering any questions you may have. Thank you for bringing this to our attention. Regards, Entrust Energy

Entrust Energy on September 25th, 2018

Terrible experience
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I had Entrust Energy for 2 months. The second month my power was cut off. Called the company and they said they didn't receive my payment which had been mailed by the bank 10 days earlier, so I paid online with a credit card. Went to the bank the next day and got a stop payment on the check. A week or so later they apparently found the original check and for some reason tried to apply it to my account and then charged me $30 for the check not being good. I called the company and explained that I didn't even owe them any money and it seems it was them that misplaced the check in the first place. After talking to several people they refused to take the $30 charge off my account. I felt I had no choice but to cancel my account which, of course, caused them to charge me a $300 early termination fee and they also turned me in to the credit bureau which dropped my credit score significantly. Think twice about dealing with these people!

Richard from Deer Park, TX on July 14th, 2018

We are sorry to hear you have not had a good experience and we would appreciate the opportunity to further investigate and try to make things right. Please email your contact and account information to customercare@entrustenergy.com so we can help. Best regards, Entrust.

Entrust Energy on July 23rd, 2018

Worst Company in Texas
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Overcharging. A lady in the town next over to my family (we just cancelled our service with them finally!) told us today her mother passed away rather suddenly. She had Entrust, now they're going after her poor grieving daughter to pay a "termination fee"? Money hungry CROOKS.

Never Again from Bowie, TX on July 12th, 2018

Thank you very much for letting us know of this situation, we understand that situations like these can be hard to deal with. We at Entrust Energy have several ways for our customers to waive an early cancellation fee, this scenario is also something that we understand can be remedy by submitting documentation. is there any way that this customer can reach us at our toll free number to see how we can assist in this situation. Entrust Energy

Entrust Energy on July 23rd, 2018

DISTRUST ENERGY!
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Getting disconnect notice in mail the same day as disconnect date. Customer service a joke! Virtually nonexistant! Will warn people on face to face personal basis as to bad service as well on social media. This is a rip off company!!!

Don Marusak from Fort Worth, TX on July 11th, 2018

Thank you for taking the time to leave your review. We understand that receiving your correspondence from us in a timely manner is very important. We will have one of our Customer Care Specialists reach out to you to further discuss your account. Best regards, Entrust.

Entrust Energy on July 23rd, 2018

All Good
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Very pleased with all aspects of this company...rates, billings,accuracy, customer service.

Dana Loessin from Pflugerville, TX on June 7th, 2018

Hello Dana! Thank you so much for your positive feedback. Our number one priority is to ensure we are always providing the best customer service experience and are pleased to know we have exceeded your expectations. Best regards, Entrust

Entrust Energy on June 15th, 2018

Highly recommend!!!
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We love Entrust Energy! We have had the lowest monthly bills ever since switching to Entrust. We highly recommend this company!

DLyn Woodward from Pflugerville, TX on June 6th, 2018

Hello Dlyn, We are so glad to hear that you are satisfied with our service! Thank you for being such a loyal customer. If you ever have any questions, please feel free to give us a call! Best regards, Entrust.

Entrust Energy on July 19th, 2018

A+ in all areas important to me!
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In an electricity provider, I look for three things:1. Accurate and clear bills. 2. Personable and real customer service agents that answer questions directly. 3. Competitive rates. For me, Entrust Energy consistently delivers on all three areas and scores an A+!

Memorial Resident from Houston, TX on June 6th, 2018

Thank you so much for the kind words. Glad that we are delivering on everything we promised! Thanks for being such a loyal customer! Best regards, Entrust

Entrust Energy on July 19th, 2018

Good experience!!
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My switch to Entrust Energy was easy and simple. My plan has lowered my electricity bill significantly. I was glad to have the ability to set my account on Auto-Pay to collect points for my credit card.

Vien P. from Houston, TX on May 18th, 2018

Hello Vien! Thank you for taking time to share your experience with us. We're glad to hear your plan with Entrust has helped lower your electricity bill. Also, please know we offer weekly usage reports to help customers track and manage their usage. Best regards, Entrust

Entrust Energy on July 19th, 2018

One of the worst utility companies I have dealt with
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One of the worst experiences I have had with a utilities company. There was a transfer of ownership in a business I was buying that wasn't completed for 1 month after the original documents were submitted. I ended up losing power and having to close my business and turn away customers for 1 full day as a result. Come to find out there was a missing form that was needed that the previous owner and myself did not submit. This form was not requested by Entrust initially. When they saw they needed it they called me but did not leave a voicemail, did not email me, did not send me a letter etc. With the nature of telemarketers today many people do not answer unknown numbers. Apparently Entrust doesn't understand this and decided that since they "tried" calling that it was my fault the change was not processed. I will be terminating my service with them immediately as I cannot risk this type of negligence in the future with my business.

Ben Cooper from Wichita Falls, TX on May 14th, 2018

Mr. Cooper, thank you for taking the time and providing us your feedback regarding your situation. We understand that having electricity is crucial for your business needs and have looked into this matter to ensure that this does not happen to future customers. We appreciate you bringing this to our attention. Best regards, Randy Entrust Energy

Entrust Energy on May 24th, 2018

Great rates, even better customer service.
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I always shop around for electricity rates when my contract is due. This time i did the same but i decided to renew with Entrust. They kept me on the same plan even though the prices had moved up. My rate is 0.6 cents per kw cheaper than the lower rate i found during my research. (from 16 different companies.)

The overall customer experience is really good (Billing, customer service, etc)



Tolis Kavalaris from Kemah, TX on May 12th, 2018

Thank you so much for your feedback, it is greatly appreciated. It is our pleasure providing our customers with the best customer service. We're glad we were able to offer you the lowest rate to renew your plan with us. Also, please keep in mind, if you refer a friend to Entrust, both you and your friend may each obtain a $50 bill credit. Please know, if you ever have questions or concerns you may contact us at 1-800-871-8100. Thank you for being such a valued customer! Best regards, Randy - Entrust Energy

Entrust Energy on May 17th, 2018

DONTTRUST Energy Company
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This sales person whom I reluctantly opened the door and let into my home is giving me trust issues with anyone who comes knocking on my door in the future. If they don't have my phone number they won't get in. She went through the steps about how I can save and pay the same amount each month She put me on the phone to sign up with a customer service guy. He ran a credit check that required me to make a deposit. Before I could complete the phone call the woman reached over and hung up the phone without my consent. When I told her I don't have that deposit amount she tried to talk me into putting my deceased husband's name on the account. I thought she was crazy or trained well. I told her I would never stoop to that lever and goes against everything I believe In... She didn't stop there she tried to get me to ask my son to get on the account and when the company calls and ask if he's the spouse, he is to say yes. I knew then I had a problem with this company. It wouldn't have went well if she had said that to my son . HOW DISHONEST IS THAT ? Then she had the nerves to ask if she could take my light bill to show other prospective customers my rates . I Refused of course .She ended up sneaking off with some of my information on a paper she was writing on. BEWARE who come knocking on your door because if they are the best in the business they don't have to come knocking on your door and stoop to those types of low down tactics.

L. McClollough from Brookshire, TX on March 6th, 2018

Thank you for taking time to leave your review. We apologize that your experience was less than satisfactory with our sales agent. We take these matters very seriously and would appreciate the opportunity to further investigate what took place. If you have any of the agents information we ask that you please email us directly at customercare@entrustenergy.com.

Entrust Energy on July 19th, 2018

Awesome Company
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I was with another company 2 years ago... when my contract expired they did not notify me and being the busy business owner I am I FORGOT! I got a bill that month three times the amount it usually ran. I signed up with Entrust last year and received not only a call but a letter 90 days before my contract expired to renew me at an even lower rate than I originally signed up for! The customer service is awesome and my bill is now super easy to understand. I also have my home with Entrust Energy. I highly recommend Entrust Energy, in fact I do and receive credit for any referrals I send their way.

Suzie Jackson from Mesquite, TX on February 13th, 2018

Ms. Suzie Jackson, thank you so much for your feedback. We are glad that you have had a wonderful experience with us; it is our pleasure providing our customers with the best customer service. Best regards, Randy G. - Entrust Energy

Entrust Energy on May 18th, 2018

Bill was not lowered
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The experience sucked. My advice is do your on research or just use one of the top ten electricity companies on this website.

Jim H. from Crosby, TX on November 20th, 2017

We are sorry to hear that you had a negative experience and would like to do everything we can to make things right. Please email your contact and account information to customercare@entrustenergy.com so we can help. Sincerely, Entrust

Entrust Energy on July 19th, 2018

I was fooled
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A door to door salesman came to my door. I have had Just Energy for years. The man from Entrust asked to see my bill and told me I was paying way to much, that not only can they save me money on the monthly rates, but that I won't have to pay the $5 monthly service charge that Just Energy was charging. I said great. If it saves me money, no problem. Until I signed up with Entrust, I had never had a $300 light bill at this house. Now, every month it is $345 and up. Also, I am enrolled in a 3 year contract. I am pissed. I am fixing to move and I can guarantee that Entrust is not moving with me.

Jennifer O from Clute, TX on November 14th, 2017

Jennifer, We're really sorry about your unpleasant experience. Thank you for taking the time to leave your review. Our customers' feedback is very helpful to us. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

I Beg You
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Please don't get this company I so hate this company am supposed to be paying 7.7 but am actually paying 12.2 they're nothing but liars they promise you lower rates the works for you to get there service. I called customer service all the stupid guy could talk about was $300 for early termination fee. Please find you another light company I wouldn't recommend them if my ass was on fire. And wish I could have keep my stars they don't deserve tha one

Angry Customer from Clute, TX on November 1st, 2017

We're sorry to hear about your negative experience. We appreciate you taking the time to leave your review as our customer's feedback helps us locate areas of improvement to be able to provide the best customer experience possible. Entrust Energy

Entrust Energy on July 26th, 2018

BEWARE OF LYING REPS!! (long but must read!)
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The worse company I ever dealt with!!! I was stopped in my driveway while getting into my car to get dinner for my family. The reps, one named Raee, told me that they were checking meters to see if I was being overcharged for my service. Raee told me that they could lower my electric bill dramatically from what I was currently paying. Sounds good, right? Well I told them to I was with my current provider for another 3 months and I didn't want to pay the cancellation fee when I only have 3 months left.. She then told me that Entrust would pay for the cancellation fee from Reliant all I had to do was text her the bill showing the charge and they would take care of it. All these promises sounded too good to be true but I said let's do it! Who doesn't want to save money. After 2 attempts with the enrollment process since they were coaching me with nodding their heads for me to answer and when I hesitated to answer they would hang up the call and told me I can't hesitate to answer. I confirmed with them again that I don't want to pay a cancellation from Reliant which the person on the phone stated that they will not pay for any cancellation fees. Raee assured me that they meant that they won't pay for the cancellation fee if I cancelled with Entrust. So we went through the call again while they coached me with nodding their heads yes and no. At this point I have 3 hungry kids getting antsy to leave to get something to eat. I hurried up and got off the phone and confirmed with Raee once more that I just text her the bill from Reliant once they send me the cancellation bill she said yes. Fast forward to a week ago. My husband opens the Entrust bill and it was $90!!! for service between September 12- September 29! Then he received a call from Reliant that he still owes the cancellation fee and if it's not paid that we would be sent to collections. So I called Raee and asked if she received my text of the cancellation bill she seemed really sketchy on the phone and told me to call customer service because she was not working. Well I call customer service and after being on the phone for over an hour being passed from one person to another and being told that they don't cover cancellation fees and they were sorry they the rep told me that I told them I wanted the cancellation to be paid for or they needed to waive their cancellation fee for when I cancel because their reps coached me through the whole process. I was put on hold and they listened to my calls listened to and told that they didn't hear me being coached that they can't waive the $300 cancellation for me to go back to Reliant since they refused to honour what their rep promised and basically told me oh well and that they would submit a complaint that would take 21 days. Um no I was not going to deal with a shady scamming company for another 21 days. I called Reliant and they not only waived their cancellation fee for me to come back but they lowered my rate and will credit my account $300 to pay Entrusts cancellation fee.
Entrust sends their employees door to door so their lies are not recorded and train their employees to coach their customers through the enrollment calls and feed you lies . Beware of these shady reps and company!!!

Ender from 786574 on October 20th, 2017

We are sorry to hear you have not had a good experience with us and would like to assure you we take these matters very seriously. We do not condone this type of behavior by our door-to-door agents and are working closely with our sales team to ensure that situations like this are not reoccurring. Thank you for taking the time to leave your review. This feedback is very helpful to us to improve our customers' experience with us. Entrust Energy.

Entrust Energy on July 26th, 2018

Distrust energy
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This company charges you a disconnect and reconnect fee even if it not disconnect,my electric bill has doubled from txu and when i wanted to cancel my service they want to charge me $300 when i was told i could cancel anytime at no charge..their a bunch of liars and thieves...DONT DO BUSINESS WITH THESE PEOPLE THEY ARE CROOKS......

James Stewart from North Richland Hills, TX on October 5th, 2017

Dear James, We are sorry that we did not see your review until now. We apologize that your experience was less than satisfactory and appreciate your feedback. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Bend over... here it comes
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My utility bill was almost as much as a house payment. I call because I had a charge from TDU of $284 plus electricity charge if $418..... I called and they said it is the charge for maintenance of the poles, so I called that company (TNMPower). They said it is always a charge the bill companies. So I am triple paying on my utility bill! Entrust tried to explain it away. But they are just raping the public. Beware

Karen P from Aubrey, TX on September 12th, 2017

Karen P, We apologize that we did not see your post until now and are sorry to hear that you did not have a good experience with us. We thank you for taking the time to leave your review as our customers' feedback is very helpful to us. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Customer service
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Called in at customer service and "Mario" was horrible. I was explaining to him my situation, and instead of listening and trying to understand he completely cut me off and stated that "we don't do payment options" "You haven't called since march" .Like seriously? Let me finish and you might understand me better. His ID number for entrust, from which he stated, is 2651. I'm extremely upset on his customer service experience because as you can tell he has none. Customer service should be a go to person your customers should be able to go to. How in the world are we suppose to ask questions and or concerns when "customer service" doesn't seem to be interested?

Rosita Martinez from Big Spring, TX on August 31st, 2017

Dear Ms. Rosita Martinez, Thank you for taking the time to leave your review. Your feedback is very helpful to us. We try to ensure we are always providing the best customer service possible and are working closely with our customer care team to be able to provide the best experience to all our customers. Entrust Energy

Entrust Energy on July 26th, 2018

Liars and scammers
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An Entrust Energy employee came to my door on 8/11/17. He told me that Oncore Electric had contracted Entrust to go to all of the customers Oncore lines provided electricity to. The reason- all customers were supposed to get a discount and Entrust was to go door to door to check and make sure that each customer did actually receive that discount. It sounded strange, but, ok. I am a very sceptical person and asked many questions to make sure that his story never changed. He needed to see a copy of my electricity bill, to make sure that I had received this discount. He could not tell from my bill, so he told me that he needed to make a call in to the system or something. This would allow him to find out if I had received this discount or not. Ok.So he made a call. I wasn't listening too closely to what he was saying. This was cutting into my dinner time and my kids were getting a little rambunctious.Then the Entrust employee told me that someone from his company was going to call me immediately to verify my information. My phone rang and I answered. This was a man from Entrust Energy, explaining to me that any cost incurred to me from changing electric companies would not be the responsibility of Entrust. "What?!? I don't want to change my electric company!" was my reply. Then the man on the phone asked me if the man on my porch had not told me that this was a sales call to get me to change electric companies. I said, "No! I asked him several times of that was what this was and he said NO every time."The man on my porch then reached up and touched the end call button on my phone. I was LIVID! I told the man to get off of my property. That he was a LIAR and a SCAMMER!

Lisa H from Mansfield, TX on August 14th, 2017

Ms. Lisa H, We are sorry to hear that you had a negative experience with one of our sales agents. The behavior you mentioned is not tolerated. At Entrust Energy, we train our agents to be respectful and honest. We are working closely with our sales team to ensure that all agents demonstrate Entrust's values at all times. Thank you for your feedback. Entrust Energy

Entrust Energy on July 26th, 2018

More expensive! OMG Hidden fees also
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I recently signed up with Entrust Energy with someone that came at my door and offered the services. However he never mentioned the TDU delivery charge would be very expensive. I had a maybe 5.00 fee with my other company and its 67.69 with Entrust! Oh how I regret signing up with them so much. I don't know what I am going to do now, I have a 3 year contract.

Liz From Ft Worth from Fort Worth, TX on August 5th, 2017

Liz, thank you for taking the time to leave your review. We are always looking to improve all aspects of our company and our customers' feedback helps us achieve this. Sincerely, Entrust Energy

Entrust Energy on July 26th, 2018

Monster Calling Itself a Business
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They came door to door and told some pretty fabulous lies to convince me to switch. The fact that it all seemed too good to be true should have alarmed me. I always say you get what you pay for, and the information I received should have warned my brain that this had to be a ;lie. The price rate was a few pennies more, but I was told that enTrust would pay for my cost to switch from my contract which was a lie. Then they said that I was not told that based on their verification process. leaving me owing my previous company ab early release fee. am about to pay my second bill with them. From the very beginning I was told my due date will be the fifteenth . a day or two before the first die date, I received a letter threatening disconnect. The bill was paid as planned and was on time. The second payment fur on 15th . Operator had no phone number that worked for enTrust. Ended up having to find a bill to call them because couldn't contact online without an account number. When I did reach them, I just paid it on the phone. Boaw it's time to pay bill #3 . The representative, Jessica, called to inform me that the due date is the 14th and that the due date changes from month to month based on the number of days in the month. So they had sent me two disconnect notices ( the first two not having a reminder; the third having this callasa reminder plus notice) and the third one oas sent on the 17th, and they were charging me $15 for sending it. I never did get my contract for my account and am trying to reach the Texas Utility Commission concerning these practices in relation to the state cde of ethics. Anybody wanna join me?

Lillian Riggs from Copperas Cove, TX on July 19th, 2017

Ms. Riggs, We apologize that we did not see your post until now and would like to truly apologize for your negative experience with us as it is not the level of service we strive to achieve. We are working closely with our sales and customer care teams to ensure that we are providing that best customer service experience. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Buyer Beware!
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Entrust will promise you the lowest kWh in the area, but they don't tell you they charge 3 times the service fee per kWh(Compared to Ambit Energy.)I just paid $50 more this month, compared to last year's same month. And I used nearly 200kHm More last year!3 Year Contract with the "Lowest kWh Guaranteed" my A**!Long and the Short of it...DON'T TRUST Entrust!

D from Mc Gregor, TX on July 17th, 2017

We apologize that we did not see your review until now and would like to apologize for your negative experience with us as it is not the level of service we strive to achieve. Thank you for taking the time to leave your review. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

If there was a 0 I'd select that instead
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Entrust Energy is a terrible company !!!!They've disconnected my electricity twice in one month now! I mean how do you get disconnected twice in one month! Smh without a disconnection notice or anything! I can't recommend this company to anyone cuz I'd hate for them to be stuck in a awful situation as Iam right now! I am switching companies today and I will make sure to tell everyone not to go with this god awful company!

Kim from Corpus Christi, TX on June 28th, 2017

Kim, We apologize that we did not see your review until now and are sorry to hear about your unpleasant experience. This is definitely not the level of service we strive to achieve and are always working to ensure that situations such as this do not happen. We appreciate your feedback. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Fight till the end
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They don't send bills like they say and they tell you one thing and do another they will lie to you over the phone to get you off the phone, I'm waiting to see if they can send my recording of the conversation that took place 4/21/17 so I can prove my point to this one manger

Cody Tolls from Dallas, TX on April 25th, 2017

Cody, We apologize for any inconvenience this may have caused. Thank you for taking the time to leave your review. At Entrust Energy, we are always trying to provide the best customer service experience and your feedback will help us achieve this. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Entrust is Awsome
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I'm getting a great rate from a great company and wouldnt change a thing.

James from Houston, TX on March 24th, 2017

Hello James, We're glad to have your business and happy we can offer affordable rates! Best regards, Entrust Energy

Entrust Energy on July 27th, 2018

If these people show up at your door, call the police.
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If these people show up at your door, call the police. They will steal from you. I canceled the bogus scam 'contract' within 30 minutes of the rep leaving. He had spoken to my husband without my knowledge. Thirty minutes after he left, I called Entrust and canceled. They assured me they had deleted our information. Two days later, our current electricity provider called us and asked us why we were switching. They called again, two days after that. So Entrust Energy apparently called our provider (TXU) to attempt to switch our service without our knowledge and consent. It didn't end there. A week later, we received Entrust Energy's astonishingly bogus 'welcome package.' On the letter, they back-dated the 'start of service date' to a date that was a week BEFORE we ever met the rep. That's fraud, and it's a felony: theft by fraud. If we ever see these people again, we will call the cops. Now I am wondering what the rep got a look at while he was in our home. They are such brazen thieves that residential burglary is more likely than not one of their business methods. If you are an Entrust Energy rep reading this, do not reply to this complaint, and do not attempt to contact us in any way, shape or form. NO CONTACT. Got it?

Rachel L from Pottsboro, TX on March 21st, 2017
Bad hombres
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A rep from interest energy came to my door And wanted to know if if I was being charged a fee for delivery of my electricity I told him I was paying $87.28 a month for it and he said if I signed up with his company that I would only be charged $5.30 a month with a cheaper wattage rate although the wattage rate was true everyone has to pay the delivery charge no one can devalue that you're always going to get that so this whole spiel was BS they cannot make that charge go away or charger a cheaper rate for that. It was a ploy to get me to sign up for it after checking the reviews I saw how bad this company was that immediately called them and canceled my contract also this contract is for three years $300 penalty if you cancel before that time

David from Alpine, TX on March 9th, 2017

David, We apologize that your experience was less than satisfactory and are sorry to hear that our sales agent did not completely explain our plans. Thank you for taking the time to leave your review. Your feedback is very helpful to us. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

Great Service!
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I saved so much money with this company! Thank you!

Sofia from Houston, TX on March 1st, 2017

Hello Sofia, Thank you for taking the time to leave your review. We are always happy to hear from our customers. Best regards, Entrust Energy

Entrust Energy on July 27th, 2018

Great customer service
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I needed help understanding the bill and the service rep on the phone was very good to answer all my questions and even helped me lower my bill

Kim from Houston, TX on February 28th, 2017

Kim, Thank you for taking the time to leave your review. We're so glad to hear you had a great experience with our customer care team. We appreciate your business. Best regards, Entrust Energy

Entrust Energy on July 26th, 2018

Having an issue trusting this Company
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I had 2 young men knock on my door stating they worked with Oncor to make certain the customers were receiving the best price each month on their electric bills. They asked to see several months of prior electric bills, they then discussed Entrust, showed me one of their own (supposably) bills and they GUARANTEED me several of times that my bill each month would be $50.+ dollars less than I was paying each month with the Company I was using.They were at my house for over an hour, seemed very nice, knowledgeable and trust worthy. So, I changed companies and went with Entrust. I had to pay $300.00 cancellation fee to my prior Company. Agree to a $300.00 fee if I cancel this company within 3 years. Now, I have received 2.5 bills SO FAR. And the amount is WELL OVER what I have paid with the last company last year at these times. And the service fees each month have gone up, which these young men said the fee was VERY LOW TO NOTHING AND NEVER INCREASES. Their bill showed around $20 if I remember correctly.This entire Company is B.S. if my bill continues to get higher and higher. I will be coming up with the cancellation fee and again I will find a new Company.Beware!!These salesmen are liars and cons and based on my call today to Entrust, they aren't willing to help the customers out in any way.

Dina from on January 3rd, 2017

Dina, We apologize that we did not see your review until now and would like to apologize for your negative experience with us. Thank you for taking the time to leave your review. Regards, Entrust Energy

Entrust Energy on July 27th, 2018

No customer service at all!
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Switched gas suppliers in July of 2016. 12/1/2016 - Entrust sends me a "Notice of Contract Termination" threatening to "terminate" my non-existent contract with them if I don't pay the $25 bill they NEVER sent me (I had autopay set up for their bills). I call Entrust, spend 20 minutes trying to explain the situation to the "CS Rep". He says he will transfer me to "Collections"(?!) and I sit on hold for 10 more minutes before the line goes dead. If this IS in fact a valid charge, why did it not autopay like all my prior bills, and why did Entrust not send me any notification until months after it was supposedly due?

Good Riddance Entrust! from on December 10th, 2016

We apologize that we did not see your review until now and would like to apologize for your negative experience with us as it is not the level of service we strive to achieve. We thank you for taking the time to leave your review as our customers' feedback is very helpful to us. Regards, Entrust Energy

Entrust Energy on August 13th, 2018

Very please customer
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