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About Ambit Energy

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Texas Electricity Ratings Score:


( 1.2 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
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Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Ambit Energy Customer Engagement

274   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Ambit Energy








274 Reviews and Replies for Ambit Energy


They do not care .
(1 / 5)

  Let me tell you about my experiences here with ambit energy . I moved in to my small 2 bedroom apartment back in October .. I paid for my deposit before I moved in and had it set up to where I had electricity the day I got my keys . Anyways . First month goes by and I was only charged for half a month since I moved in on Oct 13th. That month my bill was $33. Now this is where it gets interesting . Remember Im in a small apartment . No TV (up until last month anyways) . No microwave . No computers or any of the such. Just a plain Jane apartment . The next month my bill shot up to $450 . This was due right before Christmas , resulting in me not being able to get my son a single gift. I put that on differed payments since being a single mom and having several other bills ... I didnt have an extra $450 to toss to ambit . Cool. The next month my bill shot up again, this time to $540 .. okay so something clearly is wrong . I called and spoke with ambit and their corporate just for them to tell me that my meter test came back fine and theres nothing they can do. The last bill I got (my current ) is now at $465 due on valentines . I have called multiple times , spoke to multiple people , spoke with their partnering company about my meter , spoke with several media personal.. you name it. But they have my name on a switch hold so Im screwed . Basically . Watch your meter for yourself and always double check and get a second opinion. I had a third party tell me something is wrong with my meter and had my ac/heater checked and still ambit refuses to recognize the issue . Just be aware of the type of situation you could get stuck into.

Vanessa. from Plano
February 3rd, 2018

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WORST COMPANY EVER
(1 / 5)

  I started service with this shade tree company, and I made payment arrangements on my bill and paid $100 THAT DAY and a few days later they STILL disconnected my service. I spoke with the customer service rep and she stated that SOMEHOW they disconnected my lights in error and they made me wait 2-4 HOURS for reconnect service that THEY messed up on please save yourself the hassle and do not go to this unprofessional shade tree light company... Im switching asap.

Shandricka from Princeton
January 19th, 2018

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Poor customer service
(1 / 5)

  The customer service is poor and they are very rude!! I am going to cancel my agreement.

Hh from Dallas
December 6th, 2017

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Bad company
(1 / 5)

  I was apparently elected into an average billing account that i had no clue about, so this month i get charged an extra 180 dollars for a plan i had no clue about. I would highly recommend new customers or younger people new to paying bills such as i to avoid this company.

Avoid this company from Waco
September 19th, 2017

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One less customer to gouge
(1 / 5)

  I've been a customer with Ambit for about 2.5 years until today. Back in march I resigned my plan for a fixed rate of 8.3 cents. I typically prepay a fixed amount every 3 months or so so I never actually look at my bill. However in June I got a notice that said my bill was over $300 for the month! When I called to have it corrected they said it was because I was on a variable plan. I was baffled because not only did I enroll in a fixed rate plan online I CALLED TO VERIFY at the time(a call that has mysteriously vanished from their system). The CSR was full of attitude but did a "rerate" for my June bill. And we resubmitted my fixed rate plan (obviously higher than what i initially signed up for but WAY better than 18c). I asked if it would be fixed for July and was told it would. Come July .. ANOTHER $300 bill! Called again and was told it would be corrected but to give them time (until 8/5). Today I called and was told my services were being disconnected and not only do I had to pay the $300 bill but disconnect and reconnect fees as well! When asked what happened to my adjustment I was told I never should have been told I would get one and it's been denied. No warning, no explanation except "the agent should have advised you to pay the initial amount". BUT HE DIDNT HE SAID YOU WOULD FIX IT! I am livid! Leaving this company and i hope they go out of business SOON

Don't waste your money from Katy
August 7th, 2017

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its trick.dont trust them
(2 / 5)

  its trick playing.some how they charge you ever you dont use power. i left my home for vacution for 3 weeks
evey think is off. exspet 2 liaght 60w and cealing fan on. when come back found my bill is up 350%.
when you call Ambit Energy customer service they wel say smae do every time you complain about you bill.
wel check your meater elctric .after that they say like they do it for so many customers every think is ok. you must pay you bill. they stolen your mony some how . dont ever trust like this Ambit Energy or other like this .

its trick dont trust them from Arlington
July 17th, 2017

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LOW PRICE ENERGY "big LIE"
(1 / 5)

  a sales man from Ambit offered me a $ 05 cent per kWh he said the delivery charge will be about $ 0.10 per kWh
but my bill come to $ 185 .44 I all Ambit customer service "RUDE " people spend over ! hr. on the phone to found out that my bill include a charge of $ 146.50 for power delivery and $ 9.95 penalty for using less than 1500 kWh.
I dividing 196 kwh on $ 185.44 that means they are charging me $ 0.946122 per kWh
Where is the 0,05 pre Kwh? my bill suppose to be $ 19.60 at $ 10 cents per kWh
Ambit is offering low cost energy to customers but they don't tell that they make their money over charging customers for delivery.
I called the company that delivery the power and someone told me that Ambit charge just what ever they want for delivery and they have nothing to do with it on other words they make their profit that way.
and recommend me to fight for my money.
The easiest way for me will be cancel the account but they want $ 250 for cancelation .
Stay away from Ambit

Jose Meneses from Corpus Christi
February 14th, 2017

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Great company
(4.8 / 5)

  Really top notch service and prices !!

Gw from Plano
February 7th, 2017

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Unsatisfied Customer
(1 / 5)

  I have been a customer for quit some time now and I feel that my rates are based on my neighbors. I don't think I am billed correctly. This up and down bill make me sick....

Alecia Adams from Houston
January 13th, 2017

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Treat you like garbage when you leave
(1.4 / 5)

  Are used Ambit for one year. After the contract was over I changed energy companies. Ambit never sent me a final bill. Instead they waited 3 months tacked on late fees and interest and sent me to a collection agency. Their business practices are unethical. This doubled my final bill. I do not recommend them under any circumstances

Dan from Grand Prairie
January 4th, 2017

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Worse experience since ice age
(0.8 / 5)

  Been with disconnected lights with a sick kid all day. Spoke to Ambit agents multiple times. Stated we sent reconnect order. I asked them resend it. They said will slow process. I just got off the phone with Oncor and the reconnect order was never sent!!!
I'm extremely livid. Cost me extra money because an employee took it upon himself to take a reduced payment!!

Lupe from Arlington
December 13th, 2016

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Sneaky hidden fees and faulty website
(0.8 / 5)

  I tried to make a payment online but I had to log in, I tried entering my account number and EVERY time, the site stated that my account number was invalid. Then I tried calling in to make a payment. The recording says there will be a $2.50 "one time" fee for using a card. I entered all the information needed and entered the amount and then everything froze up and nothing was working at all. So I called in and spoke to Candace, a representative, to make a payment. She enters my information and tells me that there will be a $5.00 fee for using the card. I immediately ask why is it now $5.00 when I was made aware three times via automated recording that it will be $2.50. That upset me, so I had enough and asked to disconnect by the end of the month, and that I am putting a stop to this BS and going back to Reliant Energy.

Eric from Houston
December 10th, 2016

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OUTSTANDING Company!!!!!!!!!!!!!!
(5 / 5)

  I've had AMBIT for several years. My bill is always less than neighbors. The few times that I have called customer service, they were VERY Friendly and knowledgeable.

Robert from Mesquite
November 28th, 2016

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Excellent Service, Excellent Price, Highly Recommended
(5 / 5)

  I have been with this company for over 2 months, everything is great about the company and the service, have no complaints. Recommend it to everyone.

Great Electricity Provider from Sugar Land
September 24th, 2016

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AVOID THIS HORRIBLE COMPANY
(1 / 5)

  I got conned into selling Ambit service and was stuck in a contract. I got no notice of my contract expiring and my rate jacked up. I didn't have time to change to a new company and stayed with them another 3 months. I got a disconnect notice for 9/20 for $97. I paid it on 9/19. On 9/23 my power was cut off. I called to ask why and was told that I only had until the 17th to pay it. So 6 days later they cut my power off and now want me to pay a disconnect and reconnect fee. This is a total scam. I have never had a utility company cut off power after they received payment even when it was pending disconnections before.
This is a pyramid scheme. You will not save money in the long run nor will you make money.
I feel like sucker for getting involved

PISSED OFF from Pasadena
September 23rd, 2016

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TOO MUCH
(1.8 / 5)

  This place is horrible. I have NEVER had electric bills so high. They are non caring. They cut my lights off even though I advised them I had epilepsy. I told them I just needed time to come up with the fees. I told them I simply forgot and my neurologist advised them that it may have been due to medication. But they did not care. This is the worst company ever.

Damagedbyambit from Houston
August 30th, 2016

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You light up my life!
(5 / 5)

  Savings are great and customer service is awesome!

Lenora from Lenora
August 4th, 2016

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Great rates great service
(5 / 5)

  Ambit is the best energy service I have ever had. Straight forward, no teaser rates or hidden fees.

Lou from Lou
August 4th, 2016

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Ambit Energy 100% 5 ???? ???? ???? ???? ????
(5 / 5)

  The absolute best company ever!!! Free Energy is the way to go! Travel Reward Points per kilowatt that I use!!! Thank you Ambit Energy

Benito from Gutierrez
August 3rd, 2016

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Awesome Company
(5 / 5)

  Consultants are top-notch! Never had an energy company that actually CALLS ME to make sure I renew at the best rate possible until I switched to Ambit Energy. If you want personal service, this is your company!

Eddie Ruesewald from Eddie Ruesewald
August 3rd, 2016

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Updated: 02-17-2018
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