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About Ambit Energy

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Texas Electricity Ratings Score:


( 1.2 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

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Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Ambit Energy Customer Engagement

280   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Ambit Energy



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280 Reviews and Replies for Ambit Energy


Billed without being notified
(1.4 / 5)

  There was a bill posted to my account without me being notified of it. Therefore I had to pay my bill late and when I spoke with coustomer service about the issue they did not help or give any reason as to why I was not notified. I will not be using ambit energy in the future.

I was billed additional cost without being notified from Sugar Land
May 10th, 2018

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Worst Experience Ever
(1 / 5)

  Ambit took money off my card for a deposit before they knew if they could even provide me service. After figuring out they would not be able to provide the service I was told a refund would be issued. It took them less than five minutes to take the $80 off my card but for some reason the refund had to be sent back as a check, it has been a month since the day they claimed to have sent my check out in the mail. Customer service is a joke as well as the supervisors. I would not recommend Ambit to anyone ever. They are by far the most unorganized unprofessional energy company I have ever dealt with.

Ambit Energy from Commerce
April 25th, 2018

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RIP OFF
(1 / 5)

  This is one of the biggest rip-off companies I've ever dealt with. They bill you starting the day you do not pay $10 for a disconnect notice which cost them just a few pennies to send. Then 14 days after you miss one payment you're disconnected they want a deposit and a big reconnection fee. They are just greedy. Most electric companies let you go a full and tire cycle and pay the next due date without any penalty at all which is what I'm used to. Not these scam artists. Oh and did I tell you that they cut my power off in the middle of an ice storm and refuse to turn it on until the next day. I thought there was something against the law that they could even do that at a time where you could freeze to death. I canceled my service will never go back with them. FYI I talked for an hour and 15 minutes to get my $10 fee removed today and it did work you just have to keep complaining and keep asking for somebody else. So do not believe them when they tell you they can't do it. They can you just have to make enough noise. Ambit, you should have listened to me earlier today now you're going to have to listen to everybody else just like me because now they know that they can get their money back if they make enough noise. The way to get their attention is to tell whoever is on the line I'm sorry you do not have the authority to do this but I know someone does so get me somebody with some Authority because apparently you just answer phone calls I need a person with a real job. I finally got someone with a real job and they gave me my $10 back to stop listening to me.

Never again from Addison
April 3rd, 2018

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A happy Ambit customer..
(5 / 5)

  This is 2018. I've had Ambit electric service since 2011. In all these years, I've never had a billing problem. Like the other companies, Ambit is a billing company. Oncor is the actual provider but I call Ambit if I have a problem. Lightening struck at my house about 4:30 A.M.in Feb, 2018. Among other damage, my transformer was blown so all electricity was out. I called Ambit. Within hours they had Oncor out here and before nightfall, the transformer was replaced. Before signing up with Ambit, I had tried two other electric companies. I had billing issues with both with errors on my account. Since joining Ambit in 2011, I have not had one billing error. I have to be conservative, but my electric bills have been something to brag about. Thus I'm happy with Ambit Service.

Ann from Azle
March 12th, 2018

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WORST ELECTRIC COMPANY EVER!!!!!!
(1 / 5)

  I HAVE BEEN A CUSTOMER FOR OVER A YEAR AND NEVER BEEN LATE ON PAYING A BILL IN FACT ALWAYS PAID EARLY THEN I GET A NOTICE THEY ARE STARTING TO CHARGE $10 FOR A DISCONNECT NOTICE IF YOU'RE EVEN A DAY LATE WITH A PAYMENT NOT A DAY LATE AFTER A GRACE PERIOD THEY WANNA SAY THEY HAVE A 5 DAY GRACE PERIOD WHICH IS FALSE THERE IS NO GRACE IF YOU STILL GET CHARGED A LATE FEE ON TOP OF THE DISCONNECT FEE WHICH THERE SHOULD NEVER BE A DISCONNECT NOTICE SENT IF YOU'RE GIVEN 5 DAYS GRACE PERIOD BUT A DAY AFTER BILL DUE DATE YOU GET A NOTICE REALLY? EVERY ELECTRIC COMPANY I'VE EVER KNOWN HAS NEVER DONE BUSINESS AS BAD AS AMBIT THEY ARE A RIP OFF AND I AM IMMEDIATELY LOOKING FOR SERVICE ELSEWHERE ESPECIALLY SINCE I'VE READ THAT OTHERS HAVE HAD THEIR SERVICE CUT OFF FOR BEING 1 DAY LATE THAT SHOULD BE ILLEGAL I DON'T SEE THIS COMPANY BEING IN BUSINESS MUCH LONGER THAN ANOTHER YEAR I CALLED CUSTOMER SERVICE TO SEE IF I CAN CHANGE MY DUE DATE ACCORDING TO MY PAY PERIOD WHICH THEY HAVE DONE BEFORE I WAS TOLD NO I WOULD NEED TO GET AN EXTENSION THEN TO GET AN EXTENSION I'D HAVE TO PAY PART OF IT UMMMM WHAT'S THE SINCE IN GETTING AN EXTENSION TO PAY LATER IF I GOT TO PAY IN ORDER TO GET AN EXTENSION I THINK THE CEO, THE OWNER OF THIS COMPANY ARE MONEY HUNGRY AND ARE DOWN RIGHT EVIL CAN'T WAIT TO GET SERVICE ELSEWHERE SO I CAN CALL AMBIT BACK TO TELL THEM TO KISS MY A**!

RACHELLE from Houston
March 1st, 2018

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Cheater & Robbers
(1 / 5)

  Customer service worst, I m calling them from last 2 months to explain my bill, they said they will call back in 2 weeks, I callled again & again worst behavior from CSR, when I say I will cancel my contract they gave me fear to make my credit bad, we dont have that much use still get higher bills, when I called first for connection they say I can change my plan within 2 months but they show me different face after that

Chirag gandhi from Manvel
February 21st, 2018

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They do not care .
(1 / 5)

  Let me tell you about my experiences here with ambit energy . I moved in to my small 2 bedroom apartment back in October .. I paid for my deposit before I moved in and had it set up to where I had electricity the day I got my keys . Anyways . First month goes by and I was only charged for half a month since I moved in on Oct 13th. That month my bill was $33. Now this is where it gets interesting . Remember Im in a small apartment . No TV (up until last month anyways) . No microwave . No computers or any of the such. Just a plain Jane apartment . The next month my bill shot up to $450 . This was due right before Christmas , resulting in me not being able to get my son a single gift. I put that on differed payments since being a single mom and having several other bills ... I didnt have an extra $450 to toss to ambit . Cool. The next month my bill shot up again, this time to $540 .. okay so something clearly is wrong . I called and spoke with ambit and their corporate just for them to tell me that my meter test came back fine and theres nothing they can do. The last bill I got (my current ) is now at $465 due on valentines . I have called multiple times , spoke to multiple people , spoke with their partnering company about my meter , spoke with several media personal.. you name it. But they have my name on a switch hold so Im screwed . Basically . Watch your meter for yourself and always double check and get a second opinion. I had a third party tell me something is wrong with my meter and had my ac/heater checked and still ambit refuses to recognize the issue . Just be aware of the type of situation you could get stuck into.

Vanessa. from Plano
February 3rd, 2018

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WORST COMPANY EVER
(1 / 5)

  I started service with this shade tree company, and I made payment arrangements on my bill and paid $100 THAT DAY and a few days later they STILL disconnected my service. I spoke with the customer service rep and she stated that SOMEHOW they disconnected my lights in error and they made me wait 2-4 HOURS for reconnect service that THEY messed up on please save yourself the hassle and do not go to this unprofessional shade tree light company... Im switching asap.

Shandricka from Princeton
January 19th, 2018

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Poor customer service
(1 / 5)

  The customer service is poor and they are very rude!! I am going to cancel my agreement.

Hh from Dallas
December 6th, 2017

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Bad company
(1 / 5)

  I was apparently elected into an average billing account that i had no clue about, so this month i get charged an extra 180 dollars for a plan i had no clue about. I would highly recommend new customers or younger people new to paying bills such as i to avoid this company.

Avoid this company from Waco
September 19th, 2017

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One less customer to gouge
(1 / 5)

  I've been a customer with Ambit for about 2.5 years until today. Back in march I resigned my plan for a fixed rate of 8.3 cents. I typically prepay a fixed amount every 3 months or so so I never actually look at my bill. However in June I got a notice that said my bill was over $300 for the month! When I called to have it corrected they said it was because I was on a variable plan. I was baffled because not only did I enroll in a fixed rate plan online I CALLED TO VERIFY at the time(a call that has mysteriously vanished from their system). The CSR was full of attitude but did a "rerate" for my June bill. And we resubmitted my fixed rate plan (obviously higher than what i initially signed up for but WAY better than 18c). I asked if it would be fixed for July and was told it would. Come July .. ANOTHER $300 bill! Called again and was told it would be corrected but to give them time (until 8/5). Today I called and was told my services were being disconnected and not only do I had to pay the $300 bill but disconnect and reconnect fees as well! When asked what happened to my adjustment I was told I never should have been told I would get one and it's been denied. No warning, no explanation except "the agent should have advised you to pay the initial amount". BUT HE DIDNT HE SAID YOU WOULD FIX IT! I am livid! Leaving this company and i hope they go out of business SOON

Don't waste your money from Katy
August 7th, 2017

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its trick.dont trust them
(2 / 5)

  its trick playing.some how they charge you ever you dont use power. i left my home for vacution for 3 weeks
evey think is off. exspet 2 liaght 60w and cealing fan on. when come back found my bill is up 350%.
when you call Ambit Energy customer service they wel say smae do every time you complain about you bill.
wel check your meater elctric .after that they say like they do it for so many customers every think is ok. you must pay you bill. they stolen your mony some how . dont ever trust like this Ambit Energy or other like this .

its trick dont trust them from Arlington
July 17th, 2017

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LOW PRICE ENERGY "big LIE"
(1 / 5)

  a sales man from Ambit offered me a $ 05 cent per kWh he said the delivery charge will be about $ 0.10 per kWh
but my bill come to $ 185 .44 I all Ambit customer service "RUDE " people spend over ! hr. on the phone to found out that my bill include a charge of $ 146.50 for power delivery and $ 9.95 penalty for using less than 1500 kWh.
I dividing 196 kwh on $ 185.44 that means they are charging me $ 0.946122 per kWh
Where is the 0,05 pre Kwh? my bill suppose to be $ 19.60 at $ 10 cents per kWh
Ambit is offering low cost energy to customers but they don't tell that they make their money over charging customers for delivery.
I called the company that delivery the power and someone told me that Ambit charge just what ever they want for delivery and they have nothing to do with it on other words they make their profit that way.
and recommend me to fight for my money.
The easiest way for me will be cancel the account but they want $ 250 for cancelation .
Stay away from Ambit

Jose Meneses from Corpus Christi
February 14th, 2017

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Great company
(4.8 / 5)

  Really top notch service and prices !!

Gw from Plano
February 7th, 2017

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Unsatisfied Customer
(1 / 5)

  I have been a customer for quit some time now and I feel that my rates are based on my neighbors. I don't think I am billed correctly. This up and down bill make me sick....

Alecia Adams from Houston
January 13th, 2017

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Treat you like garbage when you leave
(1.4 / 5)

  Are used Ambit for one year. After the contract was over I changed energy companies. Ambit never sent me a final bill. Instead they waited 3 months tacked on late fees and interest and sent me to a collection agency. Their business practices are unethical. This doubled my final bill. I do not recommend them under any circumstances

Dan from Grand Prairie
January 4th, 2017

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Worse experience since ice age
(0.8 / 5)

  Been with disconnected lights with a sick kid all day. Spoke to Ambit agents multiple times. Stated we sent reconnect order. I asked them resend it. They said will slow process. I just got off the phone with Oncor and the reconnect order was never sent!!!
I'm extremely livid. Cost me extra money because an employee took it upon himself to take a reduced payment!!

Lupe from Arlington
December 13th, 2016

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Sneaky hidden fees and faulty website
(0.8 / 5)

  I tried to make a payment online but I had to log in, I tried entering my account number and EVERY time, the site stated that my account number was invalid. Then I tried calling in to make a payment. The recording says there will be a $2.50 "one time" fee for using a card. I entered all the information needed and entered the amount and then everything froze up and nothing was working at all. So I called in and spoke to Candace, a representative, to make a payment. She enters my information and tells me that there will be a $5.00 fee for using the card. I immediately ask why is it now $5.00 when I was made aware three times via automated recording that it will be $2.50. That upset me, so I had enough and asked to disconnect by the end of the month, and that I am putting a stop to this BS and going back to Reliant Energy.

Eric from Houston
December 10th, 2016

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OUTSTANDING Company!!!!!!!!!!!!!!
(5 / 5)

  I've had AMBIT for several years. My bill is always less than neighbors. The few times that I have called customer service, they were VERY Friendly and knowledgeable.

Robert from Mesquite
November 28th, 2016

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Excellent Service, Excellent Price, Highly Recommended
(5 / 5)

  I have been with this company for over 2 months, everything is great about the company and the service, have no complaints. Recommend it to everyone.

Great Electricity Provider from Sugar Land
September 24th, 2016

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Updated: 05-17-2018
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