Ambit Energy Customer Reviews
We've been collecting customer reviews for Ambit Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Ambit Energy Customer Ratings:
Average of Ambit Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Ambit Energy | 1.7/5 | 440 |
Ambit Energy Reviews:
440 total reviews for Ambit Energy.
| Star Rating | Ratings and Link |
|---|---|
| 47 5 star reviews | |
| 41 4 star reviews | |
| 14 3 star reviews | |
| 31 2 star reviews | |
| 307 1 star reviews |
Energy Plans from Ambit Energy competitors
Unlike Ambit Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.3¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
Ambit Comes Through For Me!
Have been a 3 year customer of Ambit Energy. During the recent rains (July 15-16, 2013) my power went out at my home in NE Dallas. I was able to contact my Ambit Energy consultant directly with my problem. She was then able to contact her customer service department to coordinate the actions with Oncor to review the issues with the line coming to my house. My power came back on within 12 hours. I'm very happy with Ambit Energy!!!
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5 Star Reviews
has 47 five star eviews.
Great service and plans!
I used Ambit Energy when I lived in Dallas and really enjoyed the service I received. I also qualified for theirnfree energy program when I referred 15 people to the service. Now I'm in Austin and can't use the service BUT I was able to get the Free Energy credits transferred to my grandma in Houston who is still an Ambit Energy customer. That's so awesome!
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Love this company!
We qualify for their free energy program so nobody can beat the rate we get now. I am super happy!!
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Ambit Energy 100% 5 ???? ???? ???? ???? ????
The absolute best company ever!!! Free Energy is the way to go! Travel Reward Points per kilowatt that I use!!! Thank you Ambit Energy
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Ambit Energy, Different From Rest!!
I have been so pleased with Ambit Energy since we became customers in the Fall of 2011. We had been with one of the largest retail companies in Texas for 34 years and I discovered that we were paying way too much for our electricity. I had to do something!! Right away we started paying less each month. After 11 months our light bill came over 70-80% lower! We now receive Free Electricity Credit every single month!! I am so thankful that God brought Ambit Energy to us!!!
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Best Energy Company!
I have been an Ambit Energy customer since June of 2014. Great customer service and competitive rates. They also have an incredible referral program that any customer can earn FREE ENERGY credits up to the entire bill minus the applicable taxes. This is a monthly credit I have been enjoying since October of 2014.Feel free to call me to verify this information as accurate, but you won't because this website is bogus. Have a nice day. 214-205-0124
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Customer since 2009
I have never been more satisfied with an electric company I have earned the 15 referrals to qualufy for free energy every month. If you pay your bill on time you should not have any problems. If you dont then that is your fault not ambits fault.. I will never be anyone elses customer. Thank you Ambit fot all the special perks. I even got to go on a cruise thanks to Ambit Energy. Very happy customer.
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Ambit Comes Through For Me!
Have been a 3 year customer of Ambit Energy. During the recent rains (July 15-16, 2013) my power went out at my home in NE Dallas. I was able to contact my Ambit Energy consultant directly with my problem. She was then able to contact her customer service department to coordinate the actions with Oncor to review the issues with the line coming to my house. My power came back on within 12 hours. I'm very happy with Ambit Energy!!!
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Magnific experience
This is my first aniversary and everything is going great, plus they have a wunderful plan that gave me a free energy, excelent what else I can expect from this company.
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4 Star Reviews
has 2 four star eviews.
Bowhunter
No plan is free, but, this is excellent.
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Great
I had been with TXU for thirty years when I started with them they were Texas Electric and a people company and after that length of time they told me they could offer me a 12.2 kwh with a two year contract, you would think after that many years they could do better then that. I sign with Ambit for 9.9 and they have been great.
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3 Star Reviews
has 4 three star eviews.
Disconnected
Simple. Disconnected me for $56.25 for 3 hrs lol. Hot temp here in Addison Tx Friday thru the Midday, (no less). Ended up paying $79 & change instead of adding it to the next billing cycle. Definitely switching back to previous provider. Not even worth it if u have 2 steal from your consumers Ey?.
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Not terrible, but could be better
I was actually a consultant for this company when they first started out. I signed up with them and I have been with them for years. However, I think our relationship is now coming to an end. My bill is suddenly astronomical! Within 2 short months, my bill doubled! I really don't know why! I have looked into my usage, my bills, my plan...nothing makes sense as to my why bill suddenly went from $90ish to just under $200 for an 800sqft. apartment. I think it might have to do with their usage variations, but I guess we shall see. My answer from them is still pending. They're relatively pleasant to speak with and try to be helpful, but if you are looking for a similar bill amount each month, this would not be my pick. Plus, their rates have increased, so you can probably find a better-suited provider in your area for less. Good luck!
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Do people work here??
I have been a customer for 2 years and have been satisfied with product. The lights turn on when I flip the switch to 'on'. So no complaints there. Where there is a huge issue is the customer service. Since joining..I have called in to customer service 4 times for various non-critical issues. I have NEVER spoken to anyone. I always call during working hours. The recording always says 'we are very busy..you are next in line"..then plays horrible music over and over again. Each call last, on average 45 minutes. Waiting waiting and waiting. If you want to get your blood pressure up, have the need to get frustrated or yell..I would recommend calling Ambit Energy "customer service". What a JOKE.
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Craigr64
It okay for me
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2 Star Reviews
has 10 two star eviews.
Not worth it
I had Ambit for 1 year and the rate was fair for a few months and then starting going up. There is no way to pay half before the due date and then pay the rest with out paying a fee. I paid $289 for February and now for March it's $363.91. And Oncor charges are ridiculous $112. So I am done with Ambit! Cancelled and not going back.
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Dishonest billing and business dealings..
I have never been late paying my bill. I was less than 24hrs late on my bill for October. I paid my bill the next day which happened to be pay day and when I had scheduled to pay it anyway. When I noticed that it was late and a late fee had been added to my account, I called to address it. Seems like all their reps are remote, I could hear children in the back ground. The person I spoke with had "submitted for a refund to be allocated to my bill, and told me to pay the difference which was $12.26 less than the amount showing on my account." When I received the next months bill there was only a credit of $2.26 that had been applied to my account and the $10.00 late charge had been reallocated as another fee, which means I had a balance going forward from the previous bill, which also meant that they didn't actually credit me the fee's that they said they did, they just reallocated it to a different line item. When I called to dispute the charges, we went round and round with them not understanding that I never got the credit that they supposedly removed from my account. Which means as long as I paid what my bill showed I would always have a balance going forward. This company lies and cheats to make money. please don't buy into the hype, they are not an honest company to do business with.
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Confusing Cancellation
I have been with Ambit Energy since 2017 and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other and was hit with a cancellation fee and stated that I switched to another provider!!!!! I didn't BTW! I just transferred the lights! There's now an investigation. I've only been in the apartment for one month , today. I cannot pay a $200.00 bill. I'm rarely home due to working days through 7 p.m. and most weekends I'm out of town. Oh! And now AE is saying that I no longer have an account with them!!!! HUH! I have lights btw as well...apparently another provider has taken over, but neither I nor AE know who? So Over IT!
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The Worst
The plan price seemed okay so I went with them but gosh, the worst customer service and bill delivery system. My bill was always late, missing or non existent. Their agents are uninformed and basically just unequipped to do anything, they will not work with any situation, not even in the middle of a pandemic, for a healthcare worker with covid positive residents in the house after they failed to send the bill. The worst choice I ever made.
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Bill is too confusing!
I just moved in with my mother. I tried to read bill statement. It was the most confusing piece of paper I've ever read in my life. I'd give this a 5 stars but I can't call customer service to change anything. Confusing. Why can't Ambit just display our meter reading and bill due? If pay it immediately, but I can't because of all the "adjustments". Too confusing!
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1 Star Reviews
has 226 one star eviews.
Overcharged
For starters I live in a 1 bedroom apartment and I live alone. I received a bill of 220.00 and the next month it was 215.00!!! I called customer service and was asked if I had plug-ins and if I unplug my cell phone once it reaches 100% ?!? Of course I laughed and so did she, but I guess it was a script and it was a formality if someone questions their bill. With that being said I made contact with other companies and shared the amount of kws (1030) and was advised that if I had used that amount with their company my statement would've been less than 90.00 dollars. I've have changed my services and paid the early cancellation fee of 200.00 dollars for a grand total of 655.00 in three months. I just received my first full month statement from the new company and I now owe 74.00 dollars which makes more sense because that was what my payments were before I received the 200.00 dollar statements. The friend that signed me up with this company is no longer a friend. This company has 2 Class action lawsuits for over billing and it's public record.
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Scam/Pyramid scheme
I'm a single male living in a one bedroom apartment paying a bill of 80-90.00 dollars a month and the next month is 220.00 and the following was 215.00, I called and the rep told me that I should unplug my phone from the charger once it's fully charged and then she asked if I had any plug-ins and I had to laugh to keep from getting upset. So now I've switched service's and now I owe them 255.00 and I had to beg for an extension. To whoever gave them a 5,4 or even a 3 star had to be at the top of the pyramid!! The friend that signed me up for this B.S. Scam is no longer a friend and she can't even look me in the face to apologize to me because she knew it was bs from the beginning.
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Had to Pay Electricity for Old Apartment
Before we could move my GF had to sign up with an electricity company with her info. In the first apartment me and my GF didn't have any issues until we moved. My GF messaged someone on the website about moving and trying to finalize info. The person left the chat out of nowhere so it never got finalized but they could see when it took place and what was being said. My GF thought everything was all good and finalized, but we still had to pay electricity for the old apartment for an extra 3 months while we weren't living there. We also had to pay the current apartment complex $300 for OUR Electricity. After we realized we were having to pay electricity for the old apartment my GF called to let them know the new address and that we were still paying for the old apartment electricity so the guy took $20 off how much we owe. The next day the power randomly got shut off for us and we ended up having to pay $90 just to get it back. Three weeks later we looked at our account and of course were still being charged from the old apartment. When I called Customer Service, the dude was no help, saw the original message they had with my GF and when I was telling him about how we moved 3 months ago before I called. He just kept saying, "you requested to change places this month" and when I asked if he could help out with the amount that's due Today ($255). He said he can help set up a payment plan. He even said that the $90 we had to pay was from the old apartment complex electricity and that the majority of the $255 was electricity from this month. I wish I did a lot more research on Ambit before joining them. I plan on leaving them as fast as I can.
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DON'T USE THESE SCAMMERS
My leasing agent from my apartment told me to sign up with this pyramid scheme that at the time I didn't know was a pyramid scheme. Well my first bill was $400 for one month. I thought it was my plan that was wrong so I changed my service plan. now my second bill is $500. I have a 1 bedroom apartment. I googled them and see everyone is complaining that they're a pyramid scheme. Now I have no idea how I'm going to pay these bills. I just want to cancel and get a new company.
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Reviews FAQ
What are some competitive electricity rates in Houston, Texas?
- If you're searching for reliable electricity providers with competitive Houston Texas electricity rates, Ambit Energy stands out as a top choice. As evident from customer reviews, Ambit Energy offers a range of plans designed to suit various energy needs while maintaining affordability. However, it's always a good idea to explore different options. You can easily compare and find the right plan for your requirements by visiting Texas Electricity Ratings. They provide comprehensive insights into various electricity providers and their rates, ensuring you make an informed decision about your energy provider.