Ambit Energy Customer Reviews

I had switched over light companies and got approved with zero dollars down for a deposit with ambit. Ms. Shekayla was so knowledgeable of everything and helpful. We need more customer service reps/consultants/agents like her thanks ambit for providing me with great service for an affordable price

I used Ambit Energy when I lived in Dallas and really enjoyed the service I received. I also qualified for theirnfree energy program when I referred 15 people to the service. Now I'm in Austin and can't use the service BUT I was able to get the Free Energy credits transferred to my grandma in Houston who is still an Ambit Energy customer. That's so awesome!

We qualify for their free energy program so nobody can beat the rate we get now. I am super happy!!

This is 2018. I've had Ambit electric service since 2011. In all these years, I've never had a billing problem. Like the other companies, Ambit is a billing company. Oncor is the actual provider but I call Ambit if I have a problem. Lightening struck at my house about 4:30 A.M.in Feb, 2018. Among other damage, my transformer was blown so all electricity was out. I called Ambit. Within hours they had Oncor out here and before nightfall, the transformer was replaced. Before signing up with Ambit, I had tried two other electric companies. I had billing issues with both with errors on my account. Since joining Ambit in 2011, I have not had one billing error. I have to be conservative, but my electric bills have been something to brag about. Thus I'm happy with Ambit Service.

I've had AMBIT for several years. My bill is always less than neighbors. The few times that I have called customer service, they were VERY Friendly and knowledgeable.

I have been with this company for over 2 months, everything is great about the company and the service, have no complaints. Recommend it to everyone.

Savings are great and customer service is awesome!

Ambit is the best energy service I have ever had. Straight forward, no teaser rates or hidden fees.

The absolute best company ever!!! Free Energy is the way to go! Travel Reward Points per kilowatt that I use!!! Thank you Ambit Energy

Consultants are top-notch! Never had an energy company that actually CALLS ME to make sure I renew at the best rate possible until I switched to Ambit Energy. If you want personal service, this is your company!

Quick service

I have been with ambit for 10 years. No problems with company.. if I do have a with them they will hear. Ambit energy what's with all the extra charges.

Really top notch service and prices !!

I switched to Ambit Energy 5 years ago after being completely dissatisfied with TXU energy as they were charging me 16.9 cents per kwh. Ambit provided a great rate of 9.0 cents per kWh and offered me the opportunity to earn free energy every month if I referred 15 customers. To date, I have received over $7,500 in free energy credit from Ambit. Thank you so much as it allow me to pay off all my credit card debt.

---

---

Great company!

I have joined Ambit Energy for 2 years now and I have no problems. knock on wood! The renewal rate is competitive to other company and the customer service was great when I called in. I love the points that I can use to travel and book hotel. I am saving up my points to take a trip to Cancun. How many company out there can offer you that for using their energy. I have this great consultant that answer all my questions and concerns. I have referred 10 customers already. 5 more customers and I will get free energy. This is a great company.

We've had Ambit for almost 2 years and we've had no issues with them. Sure the price went up a bit but we expected that along with higher usage in the summer especially living in Texas. I can see other people have complained but we've had no issues especially since we moved up to the DFW area from South Texas where it wasn't common to "shop" for an energy provider. Ambit will also allow you to pay your bill online for free provided you're paying with your checking/savings account.

Love getting rewards for something I'm buying month after month

I've read a lot of the reviews on here and I am shocked. I have not experienced any issues what so ever. We've had Ambit for just over a year now and I'm truly loving the service. Are they perfect, no. But neither is any other company. As long as you pay your bills on time and pay attention to your renewal dates, all will be well.

I was astonished that Ambit Energy offered an energy credit. I have now gotten the credit for three months in a row.

---

All I can say is they really come through on there promises.

---

Had a 1100 sq ft apt bills ranged from $80-110. Never had any surprises or problems.

I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.

Simple. Disconnected me for $56.25 for 3 hrs lol. Hot temp here in Addison Tx Friday thru the Midday, (no less). Ended up paying $79 & change instead of adding it to the next billing cycle. Definitely switching back to previous provider. Not even worth it if u have 2 steal from your consumers Ey?.

When I decided not to renew my contract, my price doubled. I was moving apartments and didn't want to renew with them. Other companies have better pricing. My price for 15 days was the same as 30 days. I came to find out that my leasing agent and her friends were getting free electricity from Ambit based on referrals. I came to find out that this was "illegal." Leasing agents can't recommend only one electric provider. So, we the other customers were paying for their electricity. Their cost was being passed on to us.

I was actually a consultant for this company when they first started out. I signed up with them and I have been with them for years. However, I think our relationship is now coming to an end. My bill is suddenly astronomical! Within 2 short months, my bill doubled! I really don't know why! I have looked into my usage, my bills, my plan...nothing makes sense as to my why bill suddenly went from $90ish to just under $200 for an 800sqft. apartment. I think it might have to do with their usage variations, but I guess we shall see. My answer from them is still pending. They're relatively pleasant to speak with and try to be helpful, but if you are looking for a similar bill amount each month, this would not be my pick. Plus, their rates have increased, so you can probably find a better-suited provider in your area for less. Good luck!

I'm leaving Ambit after 4 years. I have really never had a problem with them, it just all came down to the best they could offer was a 10.4 average and I found a different company for 10.2. I have read sooo many reviews and Ambit has a lot of bad reviews, but so do so many other companies, including the one I'm switching to. If I regret my switch, Ambit I may see you in another year!!

I have been a customer of Ambit Energy for about 3 years and my electricity bills have been the lowest then any other company I have been through. Their customer service can be better, but overall, the money I save on my bills overshadows the less then professional customer service line. Whenever its time to renew my contract, I always gets something in the mail from Ambit. Also, if you created an online account, its actually listed there when its time tor renew. I have had my share of issues with Ambit but overall, the service is good.

---

I have been a customer for 2 years and have been satisfied with product. The lights turn on when I flip the switch to 'on'. So no complaints there. Where there is a huge issue is the customer service. Since joining..I have called in to customer service 4 times for various non-critical issues. I have NEVER spoken to anyone. I always call during working hours. The recording always says 'we are very busy..you are next in line"..then plays horrible music over and over again. Each call last, on average 45 minutes. Waiting waiting and waiting. If you want to get your blood pressure up, have the need to get frustrated or yell..I would recommend calling Ambit Energy "customer service". What a JOKE.

It okay for me

We've had Ambit for a year and half. We were with TXU before that. Ambit has been wonderful! Switching companies was easy and I've never had any problems with billing.

---

I want to sign another contract but am having trouble finding a way to do that on their website. Also, I want to use my reward points but am also having trouble using them on the website.

I like the free electricity offer and the free travel. The consultant helped me sign up, and has kept in contact with me, which I enjoy. I am not a number, but somebody important. I never have had a problem with the billing, and saved myself over $82 a month, just by switching. My old company (Reliant)offered to match the rate I was getting, but I didn't want to stay with the company that could have offered me lower rates, and didn't.

My roommate and I are beyond fed up with Ambit and their lies. Literally EVERY agent tells me something different. One agent said we can pay $50 today Dec 6th and we can pay the past due balance on the 16th (rommate lost their job 2 wks ago and still pending unemployment). So we call today to finalize the arrangements and and now they said we MUST pay by the 14th or it'll be disconnected knowing we lost an income 2 wks ago. They refuse to work with your pay schedule. We're looking to get a lawyer on this scam of a company.

My bills are getting out of hand 300 plus dollars light bills on a 10.5kwp. Im in a 2 bedroom apt and barely home due to my job working. There is no way I'm using 2000 plus kwph a month. This company has gotten bad..I do no recommend this company to anyone. It's ridiculous to keep getting this type of bill of electricity when you barely home. I will be ending my services.

I had Ambit for 1 year and the rate was fair for a few months and then starting going up. There is no way to pay half before the due date and then pay the rest with out paying a fee. I paid $289 for February and now for March it's $363.91. And Oncor charges are ridiculous $112. So I am done with Ambit! Cancelled and not going back.

I have never been late paying my bill. I was less than 24hrs late on my bill for October. I paid my bill the next day which happened to be pay day and when I had scheduled to pay it anyway. When I noticed that it was late and a late fee had been added to my account, I called to address it. Seems like all their reps are remote, I could hear children in the back ground. The person I spoke with had "submitted for a refund to be allocated to my bill, and told me to pay the difference which was $12.26 less than the amount showing on my account." When I received the next months bill there was only a credit of $2.26 that had been applied to my account and the $10.00 late charge had been reallocated as another fee, which means I had a balance going forward from the previous bill, which also meant that they didn't actually credit me the fee's that they said they did, they just reallocated it to a different line item. When I called to dispute the charges, we went round and round with them not understanding that I never got the credit that they supposedly removed from my account. Which means as long as I paid what my bill showed I would always have a balance going forward. This company lies and cheats to make money. please don't buy into the hype, they are not an honest company to do business with.

Cheap rates, but you get what you pay for! Dont expect a text or call if you forget the bill. Out sourced call center , good luck chuck. Look elsewhere the 1 star reviews are probably there for a reason?

I have been with Ambit Energy since 2017 and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other and was hit with a cancellation fee and stated that I switched to another provider!!!!! I didn't BTW! I just transferred the lights! There's now an investigation. I've only been in the apartment for one month , today. I cannot pay a $200.00 bill. I'm rarely home due to working days through 7 p.m. and most weekends I'm out of town. Oh! And now AE is saying that I no longer have an account with them!!!! HUH! I have lights btw as well...apparently another provider has taken over, but neither I nor AE know who? So Over IT!

The plan price seemed okay so I went with them but gosh, the worst customer service and bill delivery system. My bill was always late, missing or non existent. Their agents are uninformed and basically just unequipped to do anything, they will not work with any situation, not even in the middle of a pandemic, for a healthcare worker with covid positive residents in the house after they failed to send the bill. The worst choice I ever made.

I just moved in with my mother. I tried to read bill statement. It was the most confusing piece of paper I've ever read in my life. I'd give this a 5 stars but I can't call customer service to change anything. Confusing. Why can't Ambit just display our meter reading and bill due? If pay it immediately, but I can't because of all the "adjustments". Too confusing!

Theres absolutely no way to cancel your plan online and they don't answer the phone, so be prepared to be billed indefinitely.

They don't care that its a pandemic and the bill is only 29$, they'll disconnect anyway and then charge a 40$ reconnection fee and then a 15$ disconnect fee.

---

---

Peices of sh** humans

---

---

Oh and ignore the 'sign up with me and you'll both get 200$'

---

My dad got it but I never did

Ambit energy is worst. Please save yourself with high rate, high bill. They are so not accommodating the customer

I live in a one bedroom in dallas , Im hardly ever home , I have been with ambit energy for almost 2years , my bill went from $87 to $177 ,they have the worst customer service , the supervisor lacks any sense of communication and to leave the company they are also charging me additional $218 for wanting to cancel after such a disappointing experience with them , I just switch to amigo company and I pay $77 every month now , I hope this helps yall , if there was 0 star rating I would surely use it .

They are over charging their customers and has terrible customer service

This company is ridiculous I called and payed over the phone. I was not informed of a 60 deposit that needed to be paid. It was also not displayed on my billing to pay online. They shut off our power even with the monthly bill paid. They also said it'll take 24 hours to turn on. We payed the past due and will go without power for 24 hrs?! This is a shit company

Ridiculous.Each time you ask for your contract to be sent in the mail, it never arrives.You pay for what you use then another fee for Center point is added to the bill.Most time is half your price you use is added to Center point .Overpriced.Horrible customer service when querry billings.

I was lied to about a transfer and it affecting my new location. I was told no and service was cuz off because 2 people told me that the old bill not affect the new location.. Im blamed for miscommunication on their end and it cost an issue for me and loss of food items because of the lie that was told me by 2 different people

Before we could move my GF had to sign up with an electricity company with her info. In the first apartment me and my GF didn't have any issues until we moved. My GF messaged someone on the website about moving and trying to finalize info. The person left the chat out of nowhere so it never got finalized but they could see when it took place and what was being said. My GF thought everything was all good and finalized, but we still had to pay electricity for the old apartment for an extra 3 months while we weren't living there. We also had to pay the current apartment complex $300 for OUR Electricity. After we realized we were having to pay electricity for the old apartment my GF called to let them know the new address and that we were still paying for the old apartment electricity so the guy took $20 off how much we owe. The next day the power randomly got shut off for us and we ended up having to pay $90 just to get it back. Three weeks later we looked at our account and of course were still being charged from the old apartment. When I called Customer Service, the dude was no help, saw the original message they had with my GF and when I was telling him about how we moved 3 months ago before I called. He just kept saying, "you requested to change places this month" and when I asked if he could help out with the amount that's due Today ($255). He said he can help set up a payment plan. He even said that the $90 we had to pay was from the old apartment complex electricity and that the majority of the $255 was electricity from this month. I wish I did a lot more research on Ambit before joining them. I plan on leaving them as fast as I can.

Disconnected my service with no notice on first bill. Oversight due to not being on auto pay and disconnected without warning and took forever to get back on even tho Im in an apartment and paid immediately after disconnect. Terrible customer service. Send emails daily about other stuff but couldnt send an email about bill being due!

They sent me to collections even though I dont even owe them anything so idk how that makes sense Ive paid my bills!

Ambit Energy does not care about their customers. I overpaid on a bill and they would not cancel the transaction so that I can make the correct amount payment. I was only trying to pay the current amount due. The online paying system took the full amount that still was not due until 18 days later. They would not give me my money back nor did they care to be helpful.