Ambit Energy Customer Reviews
We've been collecting customer reviews for Ambit Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Ambit Energy
Alternatives to Ambit Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Ambit Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| Maxx Saver Value 12 | 12/months | 6.00¢/kWh |
| Companion Savings + Benefits 12 | 12/months | 6.10¢/kWh |
| GridPlus 12 | 12/months | 6.10¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| GridPlus 12 | 12/months | 6.80¢/kWh |
| Maxx Saver Value 12 | 12/months | 6.90¢/kWh |
| Companion Savings + Benefits 12 | 12/months | 7.10¢/kWh |
Ambit Energy Rating and Review Summary
There are 4 total reviews for Ambit Energy, with an average rating of 2.0/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Ambit Energy | 2.0/5 | 4 |
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 2 2 star reviews | |
| 2 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
|
| Customer Service |
|
| Account Management |
|
| Likely to Recommend |
|
Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Ambit just adds extra fees when they want to
I was an Ambit customer for about 8 months and then, out of nowhere, they started adding a $2.50 "Electronic Processing Fee" to my bill for now reason. When I asked about it, they Customer Service Rep, who was outside on a windy day with a super-thick, barely understandable accent, said that it was on the bill and she couldn't remove it. Why $2.50? Why not $25? or $250? Just some BS fee that Ambit decided to add and wasn't part of the Terms of Service or ETF. After 15 minutes of asking about it and trying to get to a supervisor, they were able to give me a $30 credit (to offset the fee for a year). Ridiculous.
Solar plan isnt as good as others
I have solar so I got on Ambit's solar plan. I produce enough energy through solar that I should be able to have a $0. However, Ambit's solar credits don't cover the "Base Charge" or Oncor Delivery charges so my bill is almost as much as before I got solar panels.
Recent 1 Star Reviews
Overcharging after move out
Moved out on Oct 7th but they were still sending me bills through jan 18th despite canceling by chat and by phone three different times during the period.
Never stick with unfair company.
They dont give better options for you pay your bill. If you pay late your payment plan just few days. They charge over again. I having been paying lot money for this unfair company.
All Reviews By Date
Ambit just adds extra fees when they want to
I was an Ambit customer for about 8 months and then, out of nowhere, they started adding a $2.50 "Electronic Processing Fee" to my bill for now reason. When I asked about it, they Customer Service Rep, who was outside on a windy day with a super-thick, barely understandable accent, said that it was on the bill and she couldn't remove it. Why $2.50? Why not $25? or $250? Just some BS fee that Ambit decided to add and wasn't part of the Terms of Service or ETF. After 15 minutes of asking about it and trying to get to a supervisor, they were able to give me a $30 credit (to offset the fee for a year). Ridiculous.
Solar plan isnt as good as others
I have solar so I got on Ambit's solar plan. I produce enough energy through solar that I should be able to have a $0. However, Ambit's solar credits don't cover the "Base Charge" or Oncor Delivery charges so my bill is almost as much as before I got solar panels.
Overcharging after move out
Moved out on Oct 7th but they were still sending me bills through jan 18th despite canceling by chat and by phone three different times during the period.
Never stick with unfair company.
They dont give better options for you pay your bill. If you pay late your payment plan just few days. They charge over again. I having been paying lot money for this unfair company.
