Ambit Energy Customer Reviews
We've been collecting customer reviews for Ambit Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Ambit Energy
Patient and great customer service
I had switched over light companies and got approved with zero dollars down for a deposit with ambit. Ms. Shekayla was so knowledgeable of everything and helpful. We need more customer service reps/consultants/agents like her thanks ambit for providing me with great service for an affordable price
Alternatives to Ambit Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Ambit Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 10.2¢/kWh |
| GridEdge 24 | 24/months | 10.3¢/kWh |
| Gexa Eco Saver Edge Plus 12 | 12/months | 10.3¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 9.9¢/kWh |
| Gexa Eco Saver Edge Plus 12 | 12/months | 9.9¢/kWh |
| GridEdge 24 | 24/months | 10.0¢/kWh |
Ambit Energy Rating and Review Summary
There are 440 total reviews for Ambit Energy, with an average rating of 1.7/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Ambit Energy | 1.7/5 | 440 |
| Star Rating | Ratings and Link |
|---|---|
| 47 5 star reviews | |
| 41 4 star reviews | |
| 14 3 star reviews | |
| 31 2 star reviews | |
| 307 1 star reviews |
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Recent 5 Star Reviews
Patient and great customer service
I had switched over light companies and got approved with zero dollars down for a deposit with ambit. Ms. Shekayla was so knowledgeable of everything and helpful. We need more customer service reps/consultants/agents like her thanks ambit for providing me with great service for an affordable price
The best light companies in Houston will provide a number of accomodations for deposits, if you fall into certain categories. We have written a guide to switching electric companies to help people understand their options.
— Matt Oberle on January 24th, 2024
Great service and plans!
I used Ambit Energy when I lived in Dallas and really enjoyed the service I received. I also qualified for theirnfree energy program when I referred 15 people to the service. Now I'm in Austin and can't use the service BUT I was able to get the Free Energy credits transferred to my grandma in Houston who is still an Ambit Energy customer. That's so awesome!
Ambit is a fairly big player among Texas electricity suppliers. While there are some who swear by Ambit, their business model is controversial.
Here at Texas Electricity Ratings, we've sifted through plans and companies to bring you the best electricity providers in Texas, so you can purchase with confidence that you're getting a good plan and a great rate.
— Linda Tognini on May 29th, 2024
Love this company!
We qualify for their free energy program so nobody can beat the rate we get now. I am super happy!!
A happy Ambit customer..
This is 2018. I've had Ambit electric service since 2011. In all these years, I've never had a billing problem. Like the other companies, Ambit is a billing company. Oncor is the actual provider but I call Ambit if I have a problem. Lightening struck at my house about 4:30 A.M.in Feb, 2018. Among other damage, my transformer was blown so all electricity was out. I called Ambit. Within hours they had Oncor out here and before nightfall, the transformer was replaced. Before signing up with Ambit, I had tried two other electric companies. I had billing issues with both with errors on my account. Since joining Ambit in 2011, I have not had one billing error. I have to be conservative, but my electric bills have been something to brag about. Thus I'm happy with Ambit Service.
OUTSTANDING Company!!!!!!!!!!!!!!
I've had AMBIT for several years. My bill is always less than neighbors. The few times that I have called customer service, they were VERY Friendly and knowledgeable.
Excellent Service, Excellent Price, Highly Recommended
I have been with this company for over 2 months, everything is great about the company and the service, have no complaints. Recommend it to everyone.
You light up my life!
Savings are great and customer service is awesome!
Great rates great service
Ambit is the best energy service I have ever had. Straight forward, no teaser rates or hidden fees.
Ambit Energy 100% 5 ???? ???? ???? ???? ????
The absolute best company ever!!! Free Energy is the way to go! Travel Reward Points per kilowatt that I use!!! Thank you Ambit Energy
Awesome Company
Consultants are top-notch! Never had an energy company that actually CALLS ME to make sure I renew at the best rate possible until I switched to Ambit Energy. If you want personal service, this is your company!
2 years and saving money on my electric bill
I have been a customer with Ambit for 2 years now. They beat TXU price by almost half. I have had no issues with them and highly recommend them to any/all electricity users.
Ambit Energy, Different From Rest!!
I have been so pleased with Ambit Energy since we became customers in the Fall of 2011. We had been with one of the largest retail companies in Texas for 34 years and I discovered that we were paying way too much for our electricity. I had to do something!! Right away we started paying less each month. After 11 months our light bill came over 70-80% lower! We now receive Free Electricity Credit every single month!! I am so thankful that God brought Ambit Energy to us!!!
Best Energy Company!
I have been an Ambit Energy customer since June of 2014. Great customer service and competitive rates. They also have an incredible referral program that any customer can earn FREE ENERGY credits up to the entire bill minus the applicable taxes. This is a monthly credit I have been enjoying since October of 2014.Feel free to call me to verify this information as accurate, but you won't because this website is bogus. Have a nice day. 214-205-0124
Great Company good rewards
I HAVE BEEN WITH AMBIT ENERGY FOR A WHILE AND I HAVE NO COMPLAINTS. PAY YOUR ENERGY BILL ON TIME AND YOU WILL BE FINE!
An Electric Provider with INTEGRITY
I have been a loyal customer with Ambit for over 6 years. Along with the fair pricing I also enjoy the rewards vacation and the referral program allowing me to get FREE electricity.
Great All Around!@
Been on the service for 2 years. I have no issues or complaints....
5 Star - Excellent in EVERY way. Highly recommend.
I have been a customer of Ambit for going on 6 years. As I read some of these complaints on here, I can see that most complaints are from people that don't pay their bills on time. My billing is always accurate. I have never had a problem with monthly auto draft. Their pricing is always great. Plus I have referred enough clients that I receive a huge discount off my electricity every month. Most months it is completely waived. My last bill was only $9.10 . Their perks are outstanding.
Pay your bill on time
All you need to do is pay your bill on time. 8yrs no issues
Top Notch
My experience as an Ambit customer for 5 years has been very positive.
Customer since 2009
I have never been more satisfied with an electric company I have earned the 15 referrals to qualufy for free energy every month. If you pay your bill on time you should not have any problems. If you dont then that is your fault not ambits fault.. I will never be anyone elses customer. Thank you Ambit fot all the special perks. I even got to go on a cruise thanks to Ambit Energy. Very happy customer.
Getting it right
Of all service companies I have used Ambit has continually far surpassed my expectations
30 months in my apartment and with Ambit ... zero problems
Always nice on the phone. I pay my bill on time every month. No issues. Rates are great! I am shocked to read some of the bad reviews. I have had no problems of any kind.
Ambit Energy Is The Best
Since we got it we have never had a problem
No problems
I have been a customer for three years I pay my bill and I have no issues.
Love my FREE Energy !!! While my loyal TXU neighbors pay $800.
I have no complaints as I'm loving the referral credits that I get on my bill every month. If there was a way to post them on here I would. What a program, a low fixed rate, travel rewards and other perks until you get to the point of getting FREE Energy - Where have you been all my life Ambit Energy !! Pay your bill on time and find 15 others to do the same and you can't be anything but Happy - Happy - Happy !! It was pretty much a no brainer to renew for another 24 months.
Love the saving for my business and residential
I don't know what happens to people in Texas, but in Northern California...Ambit has been awesome to me... Save over $100 a month for my business in gas and about 5-7% on my residential gas... I would love to recommend it... All my gas bill still going through PG&E, but my gas supplier is Ambit... No problem here...
Why I love Ambit Energy
I recently switched both my house and barn (commercial) electricity to Ambit Energy and could not be happier. I have saved well over $300 each month with the combined accounts. I also received great customer service during the switching and ordering process. Would highly recommend Ambit Energy!
Great Company
Love the service and Customer service line, with a free website to help me save $$ on my electric bill
Ambit is awesome
Ambit is awesome. I swapped over to Ambit from another company and Ambit made it seemless where I did not have to do anything at all, they took care of it all. I had service in less than 12 hours since I rushed it.
Ambit Comes Through For Me!
Have been a 3 year customer of Ambit Energy. During the recent rains (July 15-16, 2013) my power went out at my home in NE Dallas. I was able to contact my Ambit Energy consultant directly with my problem. She was then able to contact her customer service department to coordinate the actions with Oncor to review the issues with the line coming to my house. My power came back on within 12 hours. I'm very happy with Ambit Energy!!!
Dependable
Always can count on Ambit to get it right...the first time, all the time.
A great company that does everything it says!
I've been with Ambit for almost a year and they have done everything they said they would. I have a great rate!! While surfing the web, I was disturbed to see the people leaving bad ratings on this website - as I read them, I noticed almost all of them were people that paid their bill late!! I was told when I signed up that Ambit did not tolerate late bill payers and that if you continued to pay late, they would cut you off and ask you to go somewhere else, that is how they keep their rates lower than everyone else. They even give you a discount for doing autopay. Excellent company! Great service!
Excellent company
No hidden fees. Thy don't try to bait you. Very upfront and honest. Their representatives are concerned about you and want you to get the best deal. Great company!
For the haters
I have been a customer of Ambit energy for over a year now. Reading all of these reviews my mind is blown. 99% of you seem to have forgotten to pay one of your most important bills of the month and blame it on the company. Blame your mistake on yourself. This is a quality company. I highly recommend it to anyone.
Magnific experience
This is my first aniversary and everything is going great, plus they have a wunderful plan that gave me a free energy, excelent what else I can expect from this company.
Great Service
I have been a customer for 2 years now and they have been great. Their free electricty is great they give me a $125.00 to $150.00 credit every month. What a great deal it is. The free trip rewards are great my wife and i are going on a cruise soon paid for by Ambit just for being a customer. The free web site is nice they even give me tips on how to save energy.
Good company, good people
We signed with Ambit about six months ago after being with TXU for many years. Our bill dropped 30% and the service has been great. The consultant that signed us up has contacted us sinced we signed up checking to see if we had any problems and providing information on how we could actually get free energy with the company. I have nothing but praise for the company and would recommend them highly.
Great
Excellent company have been with ambit for 3 years great service great electrical rates keep up the good work ambit
Very Happy
Very customer friendly, I would recommend to anyone.
33% Lower!
Our first bill was 33% lower, per kw hr, than Reliant. Switiched us quickly and with no deposit.
Recent 4 Star Reviews
Stop charging so many extra charges!!
I have been with ambit for 10 years. No problems with company.. if I do have a with them they will hear. Ambit energy what's with all the extra charges.
Excellent Energy Company. Best experience ever!
I switched to Ambit Energy 5 years ago after being completely dissatisfied with TXU energy as they were charging me 16.9 cents per kwh. Ambit provided a great rate of 9.0 cents per kWh and offered me the opportunity to earn free energy every month if I referred 15 customers. To date, I have received over $7,500 in free energy credit from Ambit. Thank you so much as it allow me to pay off all my credit card debt.Great company!
Very nice and great customer service
I have joined Ambit Energy for 2 years now and I have no problems. knock on wood! The renewal rate is competitive to other company and the customer service was great when I called in. I love the points that I can use to travel and book hotel. I am saving up my points to take a trip to Cancun. How many company out there can offer you that for using their energy. I have this great consultant that answer all my questions and concerns. I have referred 10 customers already. 5 more customers and I will get free energy. This is a great company.
No complaints
We've had Ambit for almost 2 years and we've had no issues with them. Sure the price went up a bit but we expected that along with higher usage in the summer especially living in Texas. I can see other people have complained but we've had no issues especially since we moved up to the DFW area from South Texas where it wasn't common to "shop" for an energy provider. Ambit will also allow you to pay your bill online for free provided you're paying with your checking/savings account.
Travel rewards
Love getting rewards for something I'm buying month after month
No issues, company seems solid
I've read a lot of the reviews on here and I am shocked. I have not experienced any issues what so ever. We've had Ambit for just over a year now and I'm truly loving the service. Are they perfect, no. But neither is any other company. As long as you pay your bills on time and pay attention to your renewal dates, all will be well.
Great Service & Free Energy Credit
I was astonished that Ambit Energy offered an energy credit. I have now gotten the credit for three months in a row.All I can say is they really come through on there promises.
No problems
Had a 1100 sq ft apt bills ranged from $80-110. Never had any surprises or problems.
Try Them!
Yes the price of my service has gone up over the past three years, right along with the cost of living, salaries, and medical expenses. I really don't have to think about my service, it's there every time I plug in something and every time I flip a switch. I pay a little closer attention to how many "smart" pieces of electronics we have going and we pay our bill on time. I expect to get paid on time, I'm sure they do too.I strongly recommend AMBIT ENERGY.
So far so good.
Switched one of my businesses a few months ago. So far so good. Now have all 4 accounts with Ambit. Only complaints I have heard are from people that pay late or don't keep up with their responsibilities.
Saving money
Kind customer service. Great rates and even cheaper with the convenient auto pay.
Loved it
I've had it for 3 years. It was sort of high but I do use a lot of energy. Never had any outages or issues. Highly recommend ambit !
Great Rates!
Before we switched to Ambit, we were with Reliant. Our rates went down over $100!
VERY PLEASED
We have been Ambit customers for several years now. We pay our bill on time and have never had any issues with them at all. Our bills have definitely been less with Ambit than with the previous provider.
Descent Service
I have had Ambit now for 6 months. Energy bills have definitely been lower, even with fees. I have no doubt some on this blog have legitimate issues. But you might consider that every power provider has a list of websites and blogs "hate-mailing" them. Business takes risks, and as a small business owner myself, even when you go out of your way to do right by your customers, sometimes issues come up in the system. I am always sorry when I have a customer that has been wronged. Frankly, there are some customers that I have tried to make right the problem but seriously asked for unreasonable accommodations. I know many of us are struggling. But honestly, many of these complaints sound like everyday life experiences.
Very Satisfied
We've been with Ambit for just over 4 yrs. We have saved a great deal of money over what we were paying with our former company. The customer service has been wonderful. We have a local rep to call if we ever need anything or have a question.
Keep up the good work Ambit Energy!!
Great
I have had nothing but great service from ambit. i have gotten behind a few times. but they've always been able to work with me. Great prices. Great service.
Love it, love it, love it
Very easy to sign up...no hassles...low rates...would recommend to all my family and friends
Ambit is a great company
I have being with Ambit since 08/2010 and haven't
got any Issues. Price plan is great. I consider my
self a high kwh consumer. I used between 900 kwh
normal weather and 2000 kwh extreme weather.
people believe it or not weather does have impact
in your usage. So beware of your thermostats
Mike
We've been happy with Ambit
Our previous experience with other energy companies has been that they try to nickel and dime at every chance. Ambit has provided us with good service and consistent billing.
Satisfied Customer
I work in the utility service industry and have for decades. Easy switch, great rate, first class customer service. I have learned that most complaints about any energy provider comes from the customers who are either always late paying or just DON'T pay their bill. Of course when the lights get cut off, it's everyone's fault but theirs!!
Ambit Energy has best rate plans and customer giveaways!
I switched to Ambit Energy in September 2010 from one of the biggest service providers in Texas and lowered my bill 34% - a tremendous savings! They guaranteed the switchover to be flawless or pay my first two months of my electric bills. Everything went smoothly without even noticing. Very reliable company having a long-term commitment of energy source from one of the largest oil and gas companies in the world. People are very relationship oriented and care about you. Oh, they do give you a free weekend stay at hotel from choice of about 25 good 3+ star hotels. Got my voucher, but haven't gone yet. I know it's good as I know a some people who have. Highly recommend.
Ambit Energy it is for real.
Great service, no cost to switch you can see your savings upfront and choose plans, You also have your own website, and get travel rewards every month, for your kilowatt usage.
I strongly recommend this company.
Great! Like the benefits.
Its great and a very positive experience to shift over. I love the savings and looking forward to the free energy. Nothing else beats it!
Simple, no hidden cost.
Switching and billing is simple and easy to understand. Customer service is great.
Would highly recommend to everyone.
Overall great electric company
I like their prices and their promotions. In fact, I have been paying $5 or $6 every month for electricity because of their customer referral program. I couldn't be happier.
Great Company
We recommend Ambit Energy as a company with whom you would be proud to do business with. Never any problems with billing, no outages, no phone call hassles to continue service,
Ambit Review
I have been using Ambit Energy for almost a year and have been extremely pleased with the service and the rates. They have a Free Energy program that is awesome too.
AmbitScored
Ambit Energy creates a win-win situation for everyone. Who wouldn't want to save money AND get bonus travel points too?
Bowhunter
No plan is free, but, this is excellent.
Great company
This is an excllent company
SO FAR SO GOOD
I switched to Ambit from TXU when I moved 2 yrs. ago. The rate was much better with Ambit but has since went up some. I havent taken advantage of the rewards etc. but have recomended to friends and family.
Definitely recommend
Rates were competitive, switching was easy using the website, love the promotions. Would definitely recommend.
Happy I switched!
Ambit has done everything they said they would do and their customer service is excellent! I saved over $250 from my old company which was Stream Energy!
Pleased
So far Ambit energy exceeded my expectations
Not only are the rates great but the provide the consumer great incentives
Great
I had been with TXU for thirty years when I started with them they were Texas Electric and a people company and after that length of time they told me they could offer me a 12.2 kwh with a two year contract, you would think after that many years they could do better then that. I sign with Ambit for 9.9 and they have been great.
Love it
Love it! it does not get any better
Awesome
Awesome service. I've been using Ambit for 2 years now and I've used the travel benefits and the grocery voucher and best of all I've saved a ton of money. Would never go back to TXU or Reliant (have used both).
Recent 3 Star Reviews
Loyal Customer
I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.
Disconnected
Simple. Disconnected me for $56.25 for 3 hrs lol. Hot temp here in Addison Tx Friday thru the Midday, (no less). Ended up paying $79 & change instead of adding it to the next billing cycle. Definitely switching back to previous provider. Not even worth it if u have 2 steal from your consumers Ey?.
Do your research first
When I decided not to renew my contract, my price doubled. I was moving apartments and didn't want to renew with them. Other companies have better pricing. My price for 15 days was the same as 30 days. I came to find out that my leasing agent and her friends were getting free electricity from Ambit based on referrals. I came to find out that this was "illegal." Leasing agents can't recommend only one electric provider. So, we the other customers were paying for their electricity. Their cost was being passed on to us.
Not terrible, but could be better
I was actually a consultant for this company when they first started out. I signed up with them and I have been with them for years. However, I think our relationship is now coming to an end. My bill is suddenly astronomical! Within 2 short months, my bill doubled! I really don't know why! I have looked into my usage, my bills, my plan...nothing makes sense as to my why bill suddenly went from $90ish to just under $200 for an 800sqft. apartment. I think it might have to do with their usage variations, but I guess we shall see. My answer from them is still pending. They're relatively pleasant to speak with and try to be helpful, but if you are looking for a similar bill amount each month, this would not be my pick. Plus, their rates have increased, so you can probably find a better-suited provider in your area for less. Good luck!
I hope I don't regret this...
I'm leaving Ambit after 4 years. I have really never had a problem with them, it just all came down to the best they could offer was a 10.4 average and I found a different company for 10.2. I have read sooo many reviews and Ambit has a lot of bad reviews, but so do so many other companies, including the one I'm switching to. If I regret my switch, Ambit I may see you in another year!!
Good services
I have been a customer of Ambit Energy for about 3 years and my electricity bills have been the lowest then any other company I have been through. Their customer service can be better, but overall, the money I save on my bills overshadows the less then professional customer service line. Whenever its time to renew my contract, I always gets something in the mail from Ambit. Also, if you created an online account, its actually listed there when its time tor renew. I have had my share of issues with Ambit but overall, the service is good.
Do people work here??
I have been a customer for 2 years and have been satisfied with product. The lights turn on when I flip the switch to 'on'. So no complaints there. Where there is a huge issue is the customer service. Since joining..I have called in to customer service 4 times for various non-critical issues. I have NEVER spoken to anyone. I always call during working hours. The recording always says 'we are very busy..you are next in line"..then plays horrible music over and over again. Each call last, on average 45 minutes. Waiting waiting and waiting. If you want to get your blood pressure up, have the need to get frustrated or yell..I would recommend calling Ambit Energy "customer service". What a JOKE.
Craigr64
It okay for me
Great Company
We've had Ambit for a year and half. We were with TXU before that. Ambit has been wonderful! Switching companies was easy and I've never had any problems with billing. I want to sign another contract but am having trouble finding a way to do that on their website. Also, I want to use my reward points but am also having trouble using them on the website.
I am very pleased
I like the free electricity offer and the free travel. The consultant helped me sign up, and has kept in contact with me, which I enjoy. I am not a number, but somebody important. I never have had a problem with the billing, and saved myself over $82 a month, just by switching. My old company (Reliant)offered to match the rate I was getting, but I didn't want to stay with the company that could have offered me lower rates, and didn't.
Satisfied Customer
Ambit has met all expectations. No complaints, friendly service, no issues. Rates are competitively priced and there has been no issues with service or billing.
Bigguy
Ambit is number one in my book
Very good service
I have been with Ambit for 6 months now and they have been great in their service, rate plans and their customer service. Haven't had any problems with their website or paying online.
Not Bad
I signed up for these guys and just got my first bill - good rate and everything is good, so far. . .
Recent 2 Star Reviews
Such liars!
My roommate and I are beyond fed up with Ambit and their lies. Literally EVERY agent tells me something different. One agent said we can pay $50 today Dec 6th and we can pay the past due balance on the 16th (rommate lost their job 2 wks ago and still pending unemployment). So we call today to finalize the arrangements and and now they said we MUST pay by the 14th or it'll be disconnected knowing we lost an income 2 wks ago. They refuse to work with your pay schedule. We're looking to get a lawyer on this scam of a company.
Over charging
My bills are getting out of hand 300 plus dollars light bills on a 10.5kwp. Im in a 2 bedroom apt and barely home due to my job working. There is no way I'm using 2000 plus kwph a month. This company has gotten bad..I do no recommend this company to anyone. It's ridiculous to keep getting this type of bill of electricity when you barely home. I will be ending my services.
Not worth it
I had Ambit for 1 year and the rate was fair for a few months and then starting going up. There is no way to pay half before the due date and then pay the rest with out paying a fee. I paid $289 for February and now for March it's $363.91. And Oncor charges are ridiculous $112. So I am done with Ambit! Cancelled and not going back.
Dishonest billing and business dealings..
I have never been late paying my bill. I was less than 24hrs late on my bill for October. I paid my bill the next day which happened to be pay day and when I had scheduled to pay it anyway. When I noticed that it was late and a late fee had been added to my account, I called to address it. Seems like all their reps are remote, I could hear children in the back ground. The person I spoke with had "submitted for a refund to be allocated to my bill, and told me to pay the difference which was $12.26 less than the amount showing on my account." When I received the next months bill there was only a credit of $2.26 that had been applied to my account and the $10.00 late charge had been reallocated as another fee, which means I had a balance going forward from the previous bill, which also meant that they didn't actually credit me the fee's that they said they did, they just reallocated it to a different line item. When I called to dispute the charges, we went round and round with them not understanding that I never got the credit that they supposedly removed from my account. Which means as long as I paid what my bill showed I would always have a balance going forward. This company lies and cheats to make money. please don't buy into the hype, they are not an honest company to do business with.
Lights out
Cheap rates, but you get what you pay for! Dont expect a text or call if you forget the bill. Out sourced call center , good luck chuck. Look elsewhere the 1 star reviews are probably there for a reason?
Confusing Cancellation
I have been with Ambit Energy since 2017 and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other and was hit with a cancellation fee and stated that I switched to another provider!!!!! I didn't BTW! I just transferred the lights! There's now an investigation. I've only been in the apartment for one month , today. I cannot pay a $200.00 bill. I'm rarely home due to working days through 7 p.m. and most weekends I'm out of town. Oh! And now AE is saying that I no longer have an account with them!!!! HUH! I have lights btw as well...apparently another provider has taken over, but neither I nor AE know who? So Over IT!
The Worst
The plan price seemed okay so I went with them but gosh, the worst customer service and bill delivery system. My bill was always late, missing or non existent. Their agents are uninformed and basically just unequipped to do anything, they will not work with any situation, not even in the middle of a pandemic, for a healthcare worker with covid positive residents in the house after they failed to send the bill. The worst choice I ever made.
Bill is too confusing!
I just moved in with my mother. I tried to read bill statement. It was the most confusing piece of paper I've ever read in my life. I'd give this a 5 stars but I can't call customer service to change anything. Confusing. Why can't Ambit just display our meter reading and bill due? If pay it immediately, but I can't because of all the "adjustments". Too confusing!
Easy to sign up for, impossible to cancel.
Theres absolutely no way to cancel your plan online and they don't answer the phone, so be prepared to be billed indefinitely.
Shady company, Shady practices. 3 yrs of experience
They don't care that its a pandemic and the bill is only 29$, they'll disconnect anyway and then charge a 40$ reconnection fee and then a 15$ disconnect fee.Peices of sh** humansOh and ignore the 'sign up with me and you'll both get 200$'My dad got it but I never did
Billing
I have been charged $35 extra, for Ambits mistake in processing my account.
The customer service rep was very courteous , bur was not able to solve me problem.
Poor customer service
Been with ambit for over 5 years, i always pay my bill on time, today is 7/31/2019 and my bill is due on 8/16/2019, i made a payment today and forgot to adjust the payment date to 8/16/2019 so i went to their website and chatted with andrea,i asked to push my payment to the correct date,she refused,said i could call my bank and stop the payment but there will be a 25.00 returned fee charged,told her you haven't received the monies as yet,no dice,refuced to help so the impression ambit left on me is that they are hungry for your money and not flexible, but i have the power to choose and as soon as this contract is over i am switching.Goodbye ambit you have lost 1 reliable customer for your stupid inflexibility.
MISLEADING
I HAVE BEEN AN AMBIT ENERGY CUSTOMER FOR YEARS AND FOR THE MOST PART THEY DO TRY TO WORK WITH YOU ( OF COURSE AT A PRICE) . RECENTLY THEY CAME UP WITH A NEW PLAN FOR FREE NIGHTS AND SOLAR DAYS. THEY ADVERTISE AN AVERAGE OF 12 CENTS PER KWH WHEN IN TRUTH IT IS 16 CENTS AND THERE IS STILL THAT PESKY ONCOR CHARGE WHICH GETS BIGGER THE MORE YOU USE ELECTRICITY. I CAN NOT UNDERSTAND WHY THEY ARE SO DECEPTIVE WITH THEIR PRICING AND HARD TO READ GRAPHS OF ENERGY USAGE, ESPECIALLY IF YOU HAVE A PLAN LIKE THAT IT SHOULD BE EASY TO READ TO COMPARE SAVINGS SO YOU CAN CHOOSE HONESTLY AND WISELY. ONCE THEY HOOK YOU THOUGH YOU ARE RAKED OVER THE COALS AND CAN NOT OPT OUT WITHOUT A HUGE PENALTY SO I ADVISE ANYONE LOOKING TO CONSIDER EVERY OPTION INCLUDING THE PROVIDER.
Late fees and delivery charges
I do not appreciate getting a late fee for being less than 24 hours late on paying bill. $10.00 is robbery when you are paying basically on time. I also have noticed lately that whatever my light usage is I am paying half that amount in delivery charges... so for a $60.00 usage add $27.00 in delivery fee then and taxes....it is ridiculous....
Its trick.dont trust them
Its trick playing.some how they charge you ever you dont use power. i left my home for vacution for 3 weeksevey think is off. exspet 2 liaght 60w and cealing fan on. when come back found my bill is up 350%.when you call Ambit Energy customer service they wel say smae do every time you complain about you bill.wel check your meater elctric .after that they say like they do it for so many customers every think is ok. you must pay you bill. they stolen your mony some how . dont ever trust like this Ambit Energy or other like this .
In 2015 and they still charge you a fee to pay with a credit/debit card.
Rates kept going up year after year, while payment via online using a credit card is charged "$2.50 - Electronic processing fee"
With all of the power transmission fees and usage fees, this is a pretty good deal for Ambit.
Kind of like how asian business only accept cash, no fees.
Great company, but expensive
Granted, I live in an older, not very well insulated apartment with one energy efficient major kitchen appliance, but after the TDU fees and all, I pay $135/month on average. I also missed the fine print that you're charged $10 if you use less than 1000 kW, which was the case when I tried to lessen my expenses by turning off everything on surge protectors. I haven't had any issues requiring me to call customer service, I just attribute the expense to my selecting them as my option and not using the Power To Choose website. I'll soon be moving and changing companies as well. One with no minimum electricity usage.
AMBIT ENERGY CONTACT INFORMATION
I have many properties that are rentals and resale projects , a friend of mind suggested I try Ambit Energy . The service is OK , the communication is very challenging /
Disconnect
Even though there is an error in my bill and my lights got turned off.... Once I paid what they said I owed my lights were back on within 30 minutes after hours! So I have to be thankful for that until I get to call in tomorrow morning!
Never again.
The billing and customer service departments are nightmares. I had an issue with adding a new checking account. I think what happened is I entered the number incorrectly. I called multiple times and was told my payment was fine. Then I get a call saying it wasn't and that I'll have a fee... even though the gal I talked to couldn't help me fix the problem. I couldn't figure out how to delete or edit the account information and it wouldn't let me add the account because I already had one with that number. so I call customer service and am then told I have a 12 month block that will prevent me from even paying with a checking account at all. The supervisor says there is nothing they can do about it. My deal is if I couldn't edit the account numbers or even see the account numbers I put in I don't know if they are scamming me or if it was my mistake. I asked what the account and routing numbers were and no one I talked to apparently had the ability or authority to see them... they just knew the payment didn't process... even though I was told everything was fine.
The short version... shady, not helpful, parrot policy customer service because the only thing anyone could say is the exact sentence over and over, and an overall lack of training with their employees. Also, I tried to get help through their Facebook page and they deleted my comment. So now I am looking for every review site so no one has to be as irritated and frustrated and the lack of resolution as I am.
Why to not go to ambit
Customer service as a consultant or customer is very poor. They change your plan when they wish and give you excuses for doing it. you get no help or consideration out of them if you fall short do to a any reason you may have. Mine was a wreck and had my back broken, out of work and it was of no fault of mine. They did not care that i was a consultant and in a tight time , there was no help from them or care just cut off the electricity. Got it back on and the bills come late so the charge late fees and threaten you with cut off. Do not recommend them to any one.
There phone ad says: Ask us what we could do to help? yea right!
I asked to talk to management to bring compromise to my situation. Twice I called the Dallas location hoping to speak to a regional manager but all I got was to hold and finally hung up on. Very insensative to customers needs. Oh yea the will sign you up quick and easy but after that your not even worth a number!
Just Say NO!
After being slammed by EnTrust energy, Ambit charged me a $199 "early termination fee." I called Ambit, Entrust Energy, and the PUCT and got everything straightened out EXCEPT Ambit's termination fee... they literally told me that the money was there's and it would be used toward future invoices... what am I, Ambit's loan service? I've been with Ambit since 2005 and this is how they show respect for a customer! I noticed a few attempts to boost Ambit's ratings by there consultant zombies giving good ratings, if you go to Ambit's Facebook site and try to post even a slightly negative comment, you'll be band, I think the same should be done here! I posted a copy of the PUCT's complaint I filed where Ambit was chastised for not taking care of business within the 21 days allotted and it was removed within hours of my post on a Saturday, Labor day weekend!
PUC whip
Recently my Ambit account was hijacked by Entrust Energy. Ambit sent out a second bill which included 600 extra kilowatts I'd used and a $199 early termination fee... understandable. After contacting Ambit I was surprised to find out this situation is quite common. I had paid my bill before realizing it was a new bill so I asked when I would get the $199 fee back; they said it would be applied to future invoices. Now unlike some, I pay my Ambit bill early... I also round the bill up to the nearest dollar, and I've been a loyal customer for over 7 years (almost 7000 useless travel points,) how do they say thanks, by keeping 1.5 months worth of payments. As I was speaking with the Texas PUC about the account hijacking I mentioned Ambits policy of keeping the "spoils" of my situations and applying them to "possible future invoices" and the PUC said "we'll look into this." This morning about 9am I get a call from Ambit wishing to address my PUC complaint and guess what... suddenly I CAN get my $199 fee back as a check, not a credit. In closing, don't get angry; call the PUC. If you don't have a leg to stand on with the PUC, you shouldn't be complaining.
No mam!
This company is so easy to get, but beware they ask for deposits again and again! Their customer service is no where near proffesional. I am just waiting for my contract to be over!
Mr. Mike King
This company has excelent customer service.
Frank
I'm extremely satisfied with my monthly bill, but, as i received my bills, i paid them "promptly" but, with my prompt payment i immediately received a "disconnect notice?" Then trying to get someone on customer service was like pulling teeth? Took 20 minutes? Explained to them that i paid my bill promptly and why the disconnect notice? Customer service looked over my bill and said, well, there my bill was paid in full? Said they would check that out? Yeah, got two more just like that? I dug into my trash and found the post marked envelope from "them&" was mailed to me (from them) on Feb. 08, 2011 and i received the bill between the 9th and 12th...and paid bill promptly on the 14th of Feb....Billing period ended Jan 20th so that took them about 18 days to bill me?? Billing department must have monkeys doing the work to save costs? I have the agent that sold me on this company checking this crap out!
About average compared to other providers
What I dont understand is why when your plan expires they jack up the rate per kWh. Every provider Ive had does it including Ambit. What about customer loyalty? Doesnt matter - its all about hail to the ol mighty dollar. Was an Ambit customer for 2+years and paid late a few times because the bill was so high I couldnt afford it. They charge enormous late fees and will disconnect your service at the drop of a hat then demand the bill + deposit of $400 or greater. I had to pay over $600 to get it reconnected. They turned it off during the summer here in Texas and I have children in my home. I dont think that deregulation should mean deregulating completely. The fees they charge usurious and she be banned. I dont think I save any more money now then I did when TXU was the only provider. I think the whole electricity industry is running a racket.
Will switch when my plan is over
I have the date circled to switch. I have been using for almost 2 years and was an acquired customer through a buy out. I was signed up for an all green policy at a higher rate but thought it was worth it. When the company switched over, there was no all green plan but stated that theirs was comparable but not all green? I was not able to switch my contract without the high term penalty even if it was a different plan in the same company. Now my rate is high without the benefit of supporting 100% wind and solar power. I feel robbed. Can't wait to switch. I did like the ability to pay online and customer service was pleasant, just not helpful. Probably a green plan now, but I don't know that I trust them.
Not the Most Affordable.
Check for better prices.
Buyer Beware under 1000kw
Careful! they charge you $10 a month if you go under 1000 KW like I do in the winter. Buyer beware!
Recent 1 Star Reviews
WORST. EVER.
One of the worst company ever. High bill. Charge too many fees. When talked to customer service they kept saying that my new "plan" will take affect in 1-2 billing cycle. I canceled with them and went with direct energy. I went from paying $200 a month to like $70-80 LOL. WOW. I have a tiny apartment so ambient energy just robbed me so much. Don't go with them.
Overcharged
For starters I live in a 1 bedroom apartment and I live alone. I received a bill of 220.00 and the next month it was 215.00!!! I called customer service and was asked if I had plug-ins and if I unplug my cell phone once it reaches 100% ?!? Of course I laughed and so did she, but I guess it was a script and it was a formality if someone questions their bill. With that being said I made contact with other companies and shared the amount of kws (1030) and was advised that if I had used that amount with their company my statement would've been less than 90.00 dollars. I've have changed my services and paid the early cancellation fee of 200.00 dollars for a grand total of 655.00 in three months. I just received my first full month statement from the new company and I now owe 74.00 dollars which makes more sense because that was what my payments were before I received the 200.00 dollar statements. The friend that signed me up with this company is no longer a friend. This company has 2 Class action lawsuits for over billing and it's public record.
If you're searching for ways to calculate and discover cheap electricity options for apartments in Houston, we recommend you focus on the 500kWh rate. Also, look for a plan with a low monthly fee and no bill credits.
— Matt Oberle on May 29th, 2024
Worse company ever !
Don't use anything but what been needing appliances tvs etc ! 200 dollar bill is bs !
Scam/Pyramid scheme
I'm a single male living in a one bedroom apartment paying a bill of 80-90.00 dollars a month and the next month is 220.00 and the following was 215.00, I called and the rep told me that I should unplug my phone from the charger once it's fully charged and then she asked if I had any plug-ins and I had to laugh to keep from getting upset. So now I've switched service's and now I owe them 255.00 and I had to beg for an extension. To whoever gave them a 5,4 or even a 3 star had to be at the top of the pyramid!! The friend that signed me up for this B.S. Scam is no longer a friend and she can't even look me in the face to apologize to me because she knew it was bs from the beginning.
Worst of the worst
Ambit energy is worst. Please save yourself with high rate, high bill. They are so not accommodating the customer
Ambit energy is the worst , yall better look for a better company
I live in a one bedroom in dallas , Im hardly ever home , I have been with ambit energy for almost 2years , my bill went from $87 to $177 ,they have the worst customer service , the supervisor lacks any sense of communication and to leave the company they are also charging me additional $218 for wanting to cancel after such a disappointing experience with them , I just switch to amigo company and I pay $77 every month now , I hope this helps yall , if there was 0 star rating I would surely use it .
Overcharging
They are over charging their customers and has terrible customer service
Billing
This company is ridiculous I called and payed over the phone. I was not informed of a 60 deposit that needed to be paid. It was also not displayed on my billing to pay online. They shut off our power even with the monthly bill paid. They also said it'll take 24 hours to turn on. We payed the past due and will go without power for 24 hrs?! This is a shit company
Gets 2 bills in one month
Ridiculous.Each time you ask for your contract to be sent in the mail, it never arrives.You pay for what you use then another fee for Center point is added to the bill.Most time is half your price you use is added to Center point .Overpriced.Horrible customer service when querry billings.
Lied to
I was lied to about a transfer and it affecting my new location. I was told no and service was cuz off because 2 people told me that the old bill not affect the new location.. Im blamed for miscommunication on their end and it cost an issue for me and loss of food items because of the lie that was told me by 2 different people
Had to Pay Electricity for Old Apartment
Before we could move my GF had to sign up with an electricity company with her info. In the first apartment me and my GF didn't have any issues until we moved. My GF messaged someone on the website about moving and trying to finalize info. The person left the chat out of nowhere so it never got finalized but they could see when it took place and what was being said. My GF thought everything was all good and finalized, but we still had to pay electricity for the old apartment for an extra 3 months while we weren't living there. We also had to pay the current apartment complex $300 for OUR Electricity. After we realized we were having to pay electricity for the old apartment my GF called to let them know the new address and that we were still paying for the old apartment electricity so the guy took $20 off how much we owe. The next day the power randomly got shut off for us and we ended up having to pay $90 just to get it back. Three weeks later we looked at our account and of course were still being charged from the old apartment. When I called Customer Service, the dude was no help, saw the original message they had with my GF and when I was telling him about how we moved 3 months ago before I called. He just kept saying, "you requested to change places this month" and when I asked if he could help out with the amount that's due Today ($255). He said he can help set up a payment plan. He even said that the $90 we had to pay was from the old apartment complex electricity and that the majority of the $255 was electricity from this month. I wish I did a lot more research on Ambit before joining them. I plan on leaving them as fast as I can.
Terrible service - do not use!!!!!
Disconnected my service with no notice on first bill. Oversight due to not being on auto pay and disconnected without warning and took forever to get back on even tho Im in an apartment and paid immediately after disconnect. Terrible customer service. Send emails daily about other stuff but couldnt send an email about bill being due!
Sent to collections
They sent me to collections even though I dont even owe them anything so idk how that makes sense Ive paid my bills!
Bad
Ambit Energy does not care about their customers. I overpaid on a bill and they would not cancel the transaction so that I can make the correct amount payment. I was only trying to pay the current amount due. The online paying system took the full amount that still was not due until 18 days later. They would not give me my money back nor did they care to be helpful.
DON'T USE THESE SCAMMERS
My leasing agent from my apartment told me to sign up with this pyramid scheme that at the time I didn't know was a pyramid scheme. Well my first bill was $400 for one month. I thought it was my plan that was wrong so I changed my service plan. now my second bill is $500. I have a 1 bedroom apartment. I googled them and see everyone is complaining that they're a pyramid scheme. Now I have no idea how I'm going to pay these bills. I just want to cancel and get a new company.
Make sure your lights is on after you enroll with these people.
The reason for my review is I signed up for services supposedly went through a month had passed before they told me they canceled my account didnt reach out to me by phone by email or by mail I had to call myself and ask for my refund only for them to tell me my refund will be issued on a card and will come in the mail 10-14 business days. They said I could have gotten the refund back quicker if i would have called really when no one reached out to me to tell me anything I cant say Athe electricity is bad but customer service here they do not reach out to you I will say its very unprofessional of them.
Dont trust this company
I have had Ambit Energy for over 5 years and continue to have issues. Now I desperately need to get OUT of my 3 year contract. This company is a joke. Your bill is low for a few months then almost triples in cost after and the only explanation and assistance you get is these are fees that come from center point engery & they have NO control over it but also charge there own fees they cant help with either. I was told to call 211 and get assistance from a utility assistance program. I can pay my bill I cant pay double my bill in fess someone else is charging its ridiculous!! Center point charge fees to all light companies but the fact they dont have any programs to assist with these things are why I want out!!! THEY DONT CARE !! Its that simple to them
Inconsiderate with no explanation
Charges are being taken out of me and my husbands accounts and When we call and explain our concern all anyone can say is no no no you didnt pay EVEN IF WE GIVE THEM THE DATE IT WAS PAID .and of course this money hungry scamming company wont let us leave unless we pay a fee.
Loyal Customer
I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.
Worst company ever
I used this company since a little over 2 years and i was always ok, but then 2 months ago they told me i have to switch to a new plan even though my plan was a 36 month deal, when i got the guy on the phone he told me the new plan would be cheaper and i cannot go on with the one i had, ok so i changed and last months bill was higher than ever before, i called and they told me it never changed, lie number 1, than i got my new bill today, i am gone all day so nothing is on, my ac barely ever runs and still its twice as much as last month, i dont know how that can be but they are not even willing to listen to me, this is the worst of the worst, my property manager told me about this company when i moved in, i guess they all work together, i have a 1 bedroom apt and pay more than my daughter and husband with a 2 bedroom place who uses TXU. this here is a scammer company and i threatened them with a lawyer which they ignored.
Scam
I was told to use Ambit at a complex I was considering. The complex made me get electricity etc before approval and I wasnt approved. Called to cancel Ambit. They said they did. Finally moved into another apartment and they hit me with two bills. One for the 1st apartment and mine and tried to get me to pay both!
Used them for a yr at my current complex. No complaints. Bills were between $75-$90. Renewed and 4 months in was on vacation for the summer and my bill was $109, $129 & $129. Now Im August they hit me with two bills, $129 and $206 and cut my electricity off! Its only Aug. 17th and my $206 bill Is for Aug 13-31st. HOW?
To top it off. When I renewed, they offered me plans that differed my original plan and only had the amount and name of the plan. Come to find out, the plan I, Chose, for my APARTMENT is a plan from 2022-2025!!! And to get out of this I have to pay them $299!
When you're looking for cheap electricity for your apartment, you focus on the 500kWh rate, not the 1000 or 2000 kWh rates. Bill Credit plans are not a good idea, look for fixed-rate plans with low Monthly Recurring Charges.
— Vernon Trollinger on January 24th, 2024
Scam!
I called ambit energy last week and ask them how much my bill is to avoid disconnection ( because I never received a bill) the rep inform me it will be 242 and some change so I paid it over the phone. Monday comes around and my lights are off I called ambit energy and the first rep says that I had 2 disconnection notices and I only paid one of them off. (Which made no f******* sense to me) so I got a supervisor she said I would have to pay an additional 215$ plus reconnect fee to turn back on I informed the supervisor that when I called last week they said it was only $242. So the supervisor says she will reconnect my service for a one time courtesy and it will take 2-4hours to restore and I have til Friday to pay $215 or it will be disconnected. So I waited 5 hours and my lights are still not on. Called ambit energy again spoke to a rep saying that I have yo wait 24-48 hours.. this is ridiculous I would not recommend ambit energy I wont to change another electric company but Im stuck with ambit because of a switch hold! Also it seems like my electric bill gets higher and higher every month.
Outrageous charges
Our bill was late 1 day and they sent us a disconnecting notice same day
When we got the next statement
Charges are $15 for late fee No shame
And $10 disconnecting fee ( there was no disconnection because no needed bill was allready pd.
We will take our business somewhere else if they don't drop those outrageous charges immediately ..
Horrible Experience!
Bill was 14 days past due and energy was disconnected.
HATE IT!!!
Payed my light bill 1 day after it was due and was charged $14 late fee. Just paid my light bill of $300, only 2 weeks ago and my light bill is already $396 this is ABSOLUTELY THE WORST COMPANY EVERRR!!! I HATE that I went with them.. you live and you Learn!! Dont chose this company.. save your money!!!
This place sucks
Outrageous prices. Customer service is useless. They can't do anything to the account. They have this feature where you are supposed to be able to see your monthly usage broken down, but it never works. Anytime you ask customer service about it, they're "having a connection problem" or "are undergoing updates". The whole company is a joke.
Bad company
This is the worse energy company l have ever seen. They have variable due dates monthly without telling the customer before you sign up and charge you $8.03 for a late. Poor customer service etiquette and manager is very rude and stupid, he hang up the phone on me because l asked him if he have time to read the contract of his house energy or water company because he told me l should have read the contract they send to me. l am switching my service to a better company. l will make sure that l flash this company on all my social media platforms.
Horrible Customer Service
When I called with a question about my bill, I spoke to 2 different people. The first person want rude but very unhelpful so I asked to be transferred to someone that could maybe help me. From the first minute this person answered, he was openly hostile. I switched providers within the hour - I didn't even care about the cancellation fee.
Very expensive
I have no idea why this company sucks so bad. There is no reason to have such a high electric bill.
The worst electric company in the world
The worst electric company in the world. We lived in Dallas, TX, and lived in a small bedroom apartment we didn't use a microwave or an oven and there was not a dishwasher in my apartment. We don't own a TV! We don't turn on the heater or AC unless the temperature gets too hot/cold. We were barely home and it was just me and my spouse. We turn off everything when we are not using the appliances/devices but we had to pay about $100 each month.A week before we moved out, a technician from another company said our meter has been reading wrong. After calling Ambit's customer service many times about the bill, they didn't even offer a solution that they can send people out to check the meter.This company is a bait and switch. They are the nicest when they're selling but when you have a concern they are rude at customer service and they just don't care.Here's a hint if you will be paying a lot for electricity when choosing a company: Don't choose a company that does philanthropy work and that has many programs such as referrals, or free summer energy (because nothing is free) because they will suck your hard-earned money and you're paying for someone's else electricity. The salesperson, Eddie Pina, that we work with was benefitting from the referral program and he ended up not paying for electricity. We had his personal number and he only answered when it was time for us to switch to Ambit. However, when I had questions about the bill. He ignored us and showed that he didn't care and did not even offer a solution perhaps having people come out to check the meter. Before switching to Ambit try calling customer service to see how they handle calls even before you become their customer to see their true side. I will never recommend this company even to my enemies.
Scammers and Fraudsters
I've been paying a $1000 dollar balance since last year. The balance never goes down. After checking my payment history, I am missing payments. Terrible company!!!
This Company is a Scam
Four months after I canceled with Ambit due to moving out of my apartment, and into a house I received a collection from the credit bureau which drastically affected my credit score. I had $0.00 as a total amount due, with zero invoices of the amount that I "supposedly owed" on the Ambit portal. I do not understand how I was supposed to pay for something I did not know about. I have never missed a payment on anything including my credit card being paid in full every month. If you choose this company, expect hidden fees that you will not know about once you cancel. Major Deragatorys will show on your account when you never expect them! Hopefully, the proof I provided to collections will reverse this nonsense.
The should offer a zero star option.
Overcharged 15 Cents a kWh actually comes to 17 cents both ridiculous. Locked in a contract they want to overcharge to leave. Not much help AT ALL with payment arrangements.
They suck
I moved into my new apartment and there was a switch hold on the mitter they couldn't remove it because of the tendent before me. When I talked to the representative they kept giving me the run around and didn't do shit I guess the Indians or arub people don't know how to do a simple task I've been without light for a week already bullshit
Rude, inconvenient and overpriced
Overcharge for services and dont communicate with you, hang up on you, horrible customer service
Unprofessional customer service warning stay away from Ambit
Had electric with Ambit called in and they would not talk to me about my account. I am the president of the corporation and the one who set electric up at Ambit but was told I was not An authorized person on the account. Customer service rep was a foreigner and could not be understood they need English speaking people who can communicate and have customer service skills. Avoid Ambit at all cost
Suddenly my bill doubled
After little change in weather suddenly my bill jumped to $400. I have never had a $400 light bill in all my years of paying bills. Two months in a row Ive been charged it now. Our water heater and stove are on gas to begin with. And that didnt change at all. I called and could barely understand the customer service rep and basically they just said that they would send someone to check the meter, on my dime, and that I still had to pay the bill.
Very Unhappy
WORST customer service I have ever experienced. Had disconnected services in July 2021. Now March 2022. They continued to send a bill for 9 months with late fees and taxes and late fees on top of late fees. Could not get off their customer list. Our company had two leadership changes in the last 3 years and they still had old contact information. This leadership is not originally from TX in general and had no idea who these people were. Ambit customer service would NOT help in any way to resolve this issue because we were not listed as contacts. (Like how do we find out who they are. We are not from around this area of service. ) I would NOT recommend this service to anyone, especially one that adds late fees and service charges to late fees and service charges, when you have exhausted efforts to disconnect from their service.
Dont use this company
I live alone and this is my first apartment, I was suggested by my property manager but my mistake. I have a 2bdr,2bth so guest can have some where to sleep when they come over. I also have a two jobs so Im literally never at home but every month for the past 3 months my light bill has been $250 and once again Im never home and no one uses that other room or bathroom literally EVER and Im never home. I thought that was normal until my dad told me he pays that for his house. I dont know what theyre charging or where there getting there prices of usage from but Im switching over to a different company because its just odd
All Reviews By Date
WORST. EVER.
One of the worst company ever. High bill. Charge too many fees. When talked to customer service they kept saying that my new "plan" will take affect in 1-2 billing cycle. I canceled with them and went with direct energy. I went from paying $200 a month to like $70-80 LOL. WOW. I have a tiny apartment so ambient energy just robbed me so much. Don't go with them.
Overcharged
For starters I live in a 1 bedroom apartment and I live alone. I received a bill of 220.00 and the next month it was 215.00!!! I called customer service and was asked if I had plug-ins and if I unplug my cell phone once it reaches 100% ?!? Of course I laughed and so did she, but I guess it was a script and it was a formality if someone questions their bill. With that being said I made contact with other companies and shared the amount of kws (1030) and was advised that if I had used that amount with their company my statement would've been less than 90.00 dollars. I've have changed my services and paid the early cancellation fee of 200.00 dollars for a grand total of 655.00 in three months. I just received my first full month statement from the new company and I now owe 74.00 dollars which makes more sense because that was what my payments were before I received the 200.00 dollar statements. The friend that signed me up with this company is no longer a friend. This company has 2 Class action lawsuits for over billing and it's public record.
If you're searching for ways to calculate and discover cheap electricity options for apartments in Houston, we recommend you focus on the 500kWh rate. Also, look for a plan with a low monthly fee and no bill credits.
— Matt Oberle on May 29th, 2024
Worse company ever !
Don't use anything but what been needing appliances tvs etc ! 200 dollar bill is bs !
Scam/Pyramid scheme
I'm a single male living in a one bedroom apartment paying a bill of 80-90.00 dollars a month and the next month is 220.00 and the following was 215.00, I called and the rep told me that I should unplug my phone from the charger once it's fully charged and then she asked if I had any plug-ins and I had to laugh to keep from getting upset. So now I've switched service's and now I owe them 255.00 and I had to beg for an extension. To whoever gave them a 5,4 or even a 3 star had to be at the top of the pyramid!! The friend that signed me up for this B.S. Scam is no longer a friend and she can't even look me in the face to apologize to me because she knew it was bs from the beginning.
Worst of the worst
Ambit energy is worst. Please save yourself with high rate, high bill. They are so not accommodating the customer
Ambit energy is the worst , yall better look for a better company
I live in a one bedroom in dallas , Im hardly ever home , I have been with ambit energy for almost 2years , my bill went from $87 to $177 ,they have the worst customer service , the supervisor lacks any sense of communication and to leave the company they are also charging me additional $218 for wanting to cancel after such a disappointing experience with them , I just switch to amigo company and I pay $77 every month now , I hope this helps yall , if there was 0 star rating I would surely use it .
Overcharging
They are over charging their customers and has terrible customer service
Patient and great customer service
I had switched over light companies and got approved with zero dollars down for a deposit with ambit. Ms. Shekayla was so knowledgeable of everything and helpful. We need more customer service reps/consultants/agents like her thanks ambit for providing me with great service for an affordable price
The best light companies in Houston will provide a number of accomodations for deposits, if you fall into certain categories. We have written a guide to switching electric companies to help people understand their options.
— Matt Oberle on January 24th, 2024
Billing
This company is ridiculous I called and payed over the phone. I was not informed of a 60 deposit that needed to be paid. It was also not displayed on my billing to pay online. They shut off our power even with the monthly bill paid. They also said it'll take 24 hours to turn on. We payed the past due and will go without power for 24 hrs?! This is a shit company
Such liars!
My roommate and I are beyond fed up with Ambit and their lies. Literally EVERY agent tells me something different. One agent said we can pay $50 today Dec 6th and we can pay the past due balance on the 16th (rommate lost their job 2 wks ago and still pending unemployment). So we call today to finalize the arrangements and and now they said we MUST pay by the 14th or it'll be disconnected knowing we lost an income 2 wks ago. They refuse to work with your pay schedule. We're looking to get a lawyer on this scam of a company.
Gets 2 bills in one month
Ridiculous.Each time you ask for your contract to be sent in the mail, it never arrives.You pay for what you use then another fee for Center point is added to the bill.Most time is half your price you use is added to Center point .Overpriced.Horrible customer service when querry billings.
Lied to
I was lied to about a transfer and it affecting my new location. I was told no and service was cuz off because 2 people told me that the old bill not affect the new location.. Im blamed for miscommunication on their end and it cost an issue for me and loss of food items because of the lie that was told me by 2 different people
Had to Pay Electricity for Old Apartment
Before we could move my GF had to sign up with an electricity company with her info. In the first apartment me and my GF didn't have any issues until we moved. My GF messaged someone on the website about moving and trying to finalize info. The person left the chat out of nowhere so it never got finalized but they could see when it took place and what was being said. My GF thought everything was all good and finalized, but we still had to pay electricity for the old apartment for an extra 3 months while we weren't living there. We also had to pay the current apartment complex $300 for OUR Electricity. After we realized we were having to pay electricity for the old apartment my GF called to let them know the new address and that we were still paying for the old apartment electricity so the guy took $20 off how much we owe. The next day the power randomly got shut off for us and we ended up having to pay $90 just to get it back. Three weeks later we looked at our account and of course were still being charged from the old apartment. When I called Customer Service, the dude was no help, saw the original message they had with my GF and when I was telling him about how we moved 3 months ago before I called. He just kept saying, "you requested to change places this month" and when I asked if he could help out with the amount that's due Today ($255). He said he can help set up a payment plan. He even said that the $90 we had to pay was from the old apartment complex electricity and that the majority of the $255 was electricity from this month. I wish I did a lot more research on Ambit before joining them. I plan on leaving them as fast as I can.
Terrible service - do not use!!!!!
Disconnected my service with no notice on first bill. Oversight due to not being on auto pay and disconnected without warning and took forever to get back on even tho Im in an apartment and paid immediately after disconnect. Terrible customer service. Send emails daily about other stuff but couldnt send an email about bill being due!
Sent to collections
They sent me to collections even though I dont even owe them anything so idk how that makes sense Ive paid my bills!
Bad
Ambit Energy does not care about their customers. I overpaid on a bill and they would not cancel the transaction so that I can make the correct amount payment. I was only trying to pay the current amount due. The online paying system took the full amount that still was not due until 18 days later. They would not give me my money back nor did they care to be helpful.
DON'T USE THESE SCAMMERS
My leasing agent from my apartment told me to sign up with this pyramid scheme that at the time I didn't know was a pyramid scheme. Well my first bill was $400 for one month. I thought it was my plan that was wrong so I changed my service plan. now my second bill is $500. I have a 1 bedroom apartment. I googled them and see everyone is complaining that they're a pyramid scheme. Now I have no idea how I'm going to pay these bills. I just want to cancel and get a new company.
Make sure your lights is on after you enroll with these people.
The reason for my review is I signed up for services supposedly went through a month had passed before they told me they canceled my account didnt reach out to me by phone by email or by mail I had to call myself and ask for my refund only for them to tell me my refund will be issued on a card and will come in the mail 10-14 business days. They said I could have gotten the refund back quicker if i would have called really when no one reached out to me to tell me anything I cant say Athe electricity is bad but customer service here they do not reach out to you I will say its very unprofessional of them.
Dont trust this company
I have had Ambit Energy for over 5 years and continue to have issues. Now I desperately need to get OUT of my 3 year contract. This company is a joke. Your bill is low for a few months then almost triples in cost after and the only explanation and assistance you get is these are fees that come from center point engery & they have NO control over it but also charge there own fees they cant help with either. I was told to call 211 and get assistance from a utility assistance program. I can pay my bill I cant pay double my bill in fess someone else is charging its ridiculous!! Center point charge fees to all light companies but the fact they dont have any programs to assist with these things are why I want out!!! THEY DONT CARE !! Its that simple to them
Inconsiderate with no explanation
Charges are being taken out of me and my husbands accounts and When we call and explain our concern all anyone can say is no no no you didnt pay EVEN IF WE GIVE THEM THE DATE IT WAS PAID .and of course this money hungry scamming company wont let us leave unless we pay a fee.
Loyal Customer
I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.
Loyal Customer
I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.
Worst company ever
I used this company since a little over 2 years and i was always ok, but then 2 months ago they told me i have to switch to a new plan even though my plan was a 36 month deal, when i got the guy on the phone he told me the new plan would be cheaper and i cannot go on with the one i had, ok so i changed and last months bill was higher than ever before, i called and they told me it never changed, lie number 1, than i got my new bill today, i am gone all day so nothing is on, my ac barely ever runs and still its twice as much as last month, i dont know how that can be but they are not even willing to listen to me, this is the worst of the worst, my property manager told me about this company when i moved in, i guess they all work together, i have a 1 bedroom apt and pay more than my daughter and husband with a 2 bedroom place who uses TXU. this here is a scammer company and i threatened them with a lawyer which they ignored.
Scam
I was told to use Ambit at a complex I was considering. The complex made me get electricity etc before approval and I wasnt approved. Called to cancel Ambit. They said they did. Finally moved into another apartment and they hit me with two bills. One for the 1st apartment and mine and tried to get me to pay both!
Used them for a yr at my current complex. No complaints. Bills were between $75-$90. Renewed and 4 months in was on vacation for the summer and my bill was $109, $129 & $129. Now Im August they hit me with two bills, $129 and $206 and cut my electricity off! Its only Aug. 17th and my $206 bill Is for Aug 13-31st. HOW?
To top it off. When I renewed, they offered me plans that differed my original plan and only had the amount and name of the plan. Come to find out, the plan I, Chose, for my APARTMENT is a plan from 2022-2025!!! And to get out of this I have to pay them $299!
When you're looking for cheap electricity for your apartment, you focus on the 500kWh rate, not the 1000 or 2000 kWh rates. Bill Credit plans are not a good idea, look for fixed-rate plans with low Monthly Recurring Charges.
— Vernon Trollinger on January 24th, 2024
Scam!
I called ambit energy last week and ask them how much my bill is to avoid disconnection ( because I never received a bill) the rep inform me it will be 242 and some change so I paid it over the phone. Monday comes around and my lights are off I called ambit energy and the first rep says that I had 2 disconnection notices and I only paid one of them off. (Which made no f******* sense to me) so I got a supervisor she said I would have to pay an additional 215$ plus reconnect fee to turn back on I informed the supervisor that when I called last week they said it was only $242. So the supervisor says she will reconnect my service for a one time courtesy and it will take 2-4hours to restore and I have til Friday to pay $215 or it will be disconnected. So I waited 5 hours and my lights are still not on. Called ambit energy again spoke to a rep saying that I have yo wait 24-48 hours.. this is ridiculous I would not recommend ambit energy I wont to change another electric company but Im stuck with ambit because of a switch hold! Also it seems like my electric bill gets higher and higher every month.
Outrageous charges
Our bill was late 1 day and they sent us a disconnecting notice same day
When we got the next statement
Charges are $15 for late fee No shame
And $10 disconnecting fee ( there was no disconnection because no needed bill was allready pd.
We will take our business somewhere else if they don't drop those outrageous charges immediately ..
Horrible Experience!
Bill was 14 days past due and energy was disconnected.
HATE IT!!!
Payed my light bill 1 day after it was due and was charged $14 late fee. Just paid my light bill of $300, only 2 weeks ago and my light bill is already $396 this is ABSOLUTELY THE WORST COMPANY EVERRR!!! I HATE that I went with them.. you live and you Learn!! Dont chose this company.. save your money!!!
This place sucks
Outrageous prices. Customer service is useless. They can't do anything to the account. They have this feature where you are supposed to be able to see your monthly usage broken down, but it never works. Anytime you ask customer service about it, they're "having a connection problem" or "are undergoing updates". The whole company is a joke.
Bad company
This is the worse energy company l have ever seen. They have variable due dates monthly without telling the customer before you sign up and charge you $8.03 for a late. Poor customer service etiquette and manager is very rude and stupid, he hang up the phone on me because l asked him if he have time to read the contract of his house energy or water company because he told me l should have read the contract they send to me. l am switching my service to a better company. l will make sure that l flash this company on all my social media platforms.
Horrible Customer Service
When I called with a question about my bill, I spoke to 2 different people. The first person want rude but very unhelpful so I asked to be transferred to someone that could maybe help me. From the first minute this person answered, he was openly hostile. I switched providers within the hour - I didn't even care about the cancellation fee.
Very expensive
I have no idea why this company sucks so bad. There is no reason to have such a high electric bill.
The worst electric company in the world
The worst electric company in the world. We lived in Dallas, TX, and lived in a small bedroom apartment we didn't use a microwave or an oven and there was not a dishwasher in my apartment. We don't own a TV! We don't turn on the heater or AC unless the temperature gets too hot/cold. We were barely home and it was just me and my spouse. We turn off everything when we are not using the appliances/devices but we had to pay about $100 each month.A week before we moved out, a technician from another company said our meter has been reading wrong. After calling Ambit's customer service many times about the bill, they didn't even offer a solution that they can send people out to check the meter.This company is a bait and switch. They are the nicest when they're selling but when you have a concern they are rude at customer service and they just don't care.Here's a hint if you will be paying a lot for electricity when choosing a company: Don't choose a company that does philanthropy work and that has many programs such as referrals, or free summer energy (because nothing is free) because they will suck your hard-earned money and you're paying for someone's else electricity. The salesperson, Eddie Pina, that we work with was benefitting from the referral program and he ended up not paying for electricity. We had his personal number and he only answered when it was time for us to switch to Ambit. However, when I had questions about the bill. He ignored us and showed that he didn't care and did not even offer a solution perhaps having people come out to check the meter. Before switching to Ambit try calling customer service to see how they handle calls even before you become their customer to see their true side. I will never recommend this company even to my enemies.
Great service and plans!
I used Ambit Energy when I lived in Dallas and really enjoyed the service I received. I also qualified for theirnfree energy program when I referred 15 people to the service. Now I'm in Austin and can't use the service BUT I was able to get the Free Energy credits transferred to my grandma in Houston who is still an Ambit Energy customer. That's so awesome!
Ambit is a fairly big player among Texas electricity suppliers. While there are some who swear by Ambit, their business model is controversial.
Here at Texas Electricity Ratings, we've sifted through plans and companies to bring you the best electricity providers in Texas, so you can purchase with confidence that you're getting a good plan and a great rate.
— Linda Tognini on May 29th, 2024
Scammers and Fraudsters
I've been paying a $1000 dollar balance since last year. The balance never goes down. After checking my payment history, I am missing payments. Terrible company!!!
This Company is a Scam
Four months after I canceled with Ambit due to moving out of my apartment, and into a house I received a collection from the credit bureau which drastically affected my credit score. I had $0.00 as a total amount due, with zero invoices of the amount that I "supposedly owed" on the Ambit portal. I do not understand how I was supposed to pay for something I did not know about. I have never missed a payment on anything including my credit card being paid in full every month. If you choose this company, expect hidden fees that you will not know about once you cancel. Major Deragatorys will show on your account when you never expect them! Hopefully, the proof I provided to collections will reverse this nonsense.
The should offer a zero star option.
Overcharged 15 Cents a kWh actually comes to 17 cents both ridiculous. Locked in a contract they want to overcharge to leave. Not much help AT ALL with payment arrangements.
They suck
I moved into my new apartment and there was a switch hold on the mitter they couldn't remove it because of the tendent before me. When I talked to the representative they kept giving me the run around and didn't do shit I guess the Indians or arub people don't know how to do a simple task I've been without light for a week already bullshit
Over charging
My bills are getting out of hand 300 plus dollars light bills on a 10.5kwp. Im in a 2 bedroom apt and barely home due to my job working. There is no way I'm using 2000 plus kwph a month. This company has gotten bad..I do no recommend this company to anyone. It's ridiculous to keep getting this type of bill of electricity when you barely home. I will be ending my services.
Rude, inconvenient and overpriced
Overcharge for services and dont communicate with you, hang up on you, horrible customer service
Unprofessional customer service warning stay away from Ambit
Had electric with Ambit called in and they would not talk to me about my account. I am the president of the corporation and the one who set electric up at Ambit but was told I was not An authorized person on the account. Customer service rep was a foreigner and could not be understood they need English speaking people who can communicate and have customer service skills. Avoid Ambit at all cost
Suddenly my bill doubled
After little change in weather suddenly my bill jumped to $400. I have never had a $400 light bill in all my years of paying bills. Two months in a row Ive been charged it now. Our water heater and stove are on gas to begin with. And that didnt change at all. I called and could barely understand the customer service rep and basically they just said that they would send someone to check the meter, on my dime, and that I still had to pay the bill.
Very Unhappy
WORST customer service I have ever experienced. Had disconnected services in July 2021. Now March 2022. They continued to send a bill for 9 months with late fees and taxes and late fees on top of late fees. Could not get off their customer list. Our company had two leadership changes in the last 3 years and they still had old contact information. This leadership is not originally from TX in general and had no idea who these people were. Ambit customer service would NOT help in any way to resolve this issue because we were not listed as contacts. (Like how do we find out who they are. We are not from around this area of service. ) I would NOT recommend this service to anyone, especially one that adds late fees and service charges to late fees and service charges, when you have exhausted efforts to disconnect from their service.
Not worth it
I had Ambit for 1 year and the rate was fair for a few months and then starting going up. There is no way to pay half before the due date and then pay the rest with out paying a fee. I paid $289 for February and now for March it's $363.91. And Oncor charges are ridiculous $112. So I am done with Ambit! Cancelled and not going back.
Dont use this company
I live alone and this is my first apartment, I was suggested by my property manager but my mistake. I have a 2bdr,2bth so guest can have some where to sleep when they come over. I also have a two jobs so Im literally never at home but every month for the past 3 months my light bill has been $250 and once again Im never home and no one uses that other room or bathroom literally EVER and Im never home. I thought that was normal until my dad told me he pays that for his house. I dont know what theyre charging or where there getting there prices of usage from but Im switching over to a different company because its just odd
Ambit worst energy company
I've been with this company for almost 3yrs but noticed they give customer estimated bill I used to pay $25 because my apartment is very small and I work nights so barely at home but later went to $30+ and $50+ mind you my usage hasn't changed but yet my bills going higher and later $80+ called customer service but like always they're rude most them and they don't know their job what amazed me was when my usage was sent they claim I use light mostly at night but yet I'm @ work ambit is just a scam perioddt run from them they're thieves
Stay far away
Heat off lights off, free nights you still will be charged. If I could give zero stars I would. Customer service knows as much as the person asking questions.
IF I COULD GIVE ZERO STARS I WOULD
I was severely overcharged and mislead about free night and whatnot. Theyre definitely not a trustworthy company as far as sticking to free nights. I was charged an average bill of $150/month for 600sq.ft apt. They have nothing below 14Cents/w. So truthfully if I wasnt new to Texas they wouldnt have gained me as a customer. Ill do more research next time!
Power shut off before due date - $0 past due!
I received a statement the week of 1/27/22 in the mail, with a $0 past due amount and current amount due on 2/9/22. Today, 2/8/22, I came home to no power, and when I called Ambit they were rude and said I would have to pay the past due balance and the reconnect fees to have my power restored! I asked them to LOOK at the last bill they sent and even though it was acknowledged that the bill was not due till the next day, and the past due was $0 they refused to help- then ignored me to where I said hello?? As there was silence on their end - only to be told to pay the past due balance and reconnect fee to restore power within 24 hours. Seriously?? Even my middle school age daughter who heard my conversation with the supervisor said they need to check on that, thats not a supervisor. THEN, when the supervisor hung up on me, and I hit redial - the person who answered said I had called TXU and didnt have any record of my account! I called back again, using the same number and it was indeed Ambit. This was a horrible night all due to Ambit, and all the groceries in my fridge and freezer and the groceries I purchased on my way home from work are ruined. I have had service for over 2 years With this company, and know what the statements look like, how they work, and I am not an idiot. They covered up their mistake and made me pay the price for it. Dont use AMBIT!!!
Worse customer service & they do not care about the customer
So Ive been with this company for almost two years, well i tried to transfer my power since i moved & im in a LEGAL CONTRACT , they told me i could not transfer my power b|c they had notice to drop but it wasnt a notice from me nor did i authorize this ! I also asked when would i been noticed they stated oh you wouldve received a final bill however a final bill is not a damn notice nor do i give them permission to end my contract
Customer care is a joke
The Ambit site has had some major glitches in the last couple of months. When I went to pay my bill by using my saved bank account, the page froze as if the payment didn't go through successfully. I went through the payment process again this time typing in my card. It charged me twice so I called the next day when it appeared in account activity. They said they could only send me a check in 7-14 days or I could just let it roll over. As I had a full month before my next payment, I declined this offer to let it roll over. I know that refund to my card was 100% an option for any major business and sending a check or "pre-paid card" isn't ethical business practices. I talked to a supervisor who finally said I would have a refund in 24 hours. It never came. I called today and apparently the supervisor decided to INSTEAD go ahead and apply the amount to my account which I had specifically declined. Every call has an automated message saying that the call will be recorded for "customer satisfaction"... They refused to go back and listen and just kept saying nothing was possible at this point because the amount had been applied to my account already. I have gone ahead and reported this incident to the Attorney General. I have to switch energy suppliers in a month and that will be a hassle well worth it.
Crooks
This is the worst energy provider and if you want to give them all your hard earned money and let them lie to you, this is your provider! I have not one good thing to say about this company other than there crooks! I could give them no stars but they dont deserve any!
Electricity Turned Off
I have been with Ambit for about a year. I am on autopay and have used the same credit since I opened my account. Today, my electricity was turned off for non-payment. I called and was told my credit card didn't go through when they tried to charge it. Never received an email or notification of the issue. So, I put payment on the same credit card they couldn't charge - that has been tied to the account the entire time. A lot of time and "energy" wasted. Not good when you are working from home. Hope no one else has this same issue. Not fun.
Rip off
I requested new services backs in Oct. Oct 15th to be exact. I paid my deposit online. My services were supposed to be turned the next day. I called the next day to get an update and was told oh you werent approved I asked do you not call and let people know and the cs rep said no we dont do that then I had to argue with the rep about why I wanted to cancel and needed a refund. We are going on almost 3 months and I have still not received my refund. They have the worst customer service. That should shut down. They are a complete RIP OFF
Trickery at every move
A girl that used to work at the leasing office where I live had meChoose Ambit since I was brand new to Houston.That was my first mistake. Whenever I see her next, Im going to give her earful. They have bad everything! Customers service is terrible, prices, all under the guise of shape shifting, giving you trickery to the nth degree. Im out of here the first chance I get and will choose a lesser of several evils.
PLEASE DON'T GET AMBIT THEY ARE FRAUD
Please for the sake of God don't get ambit energy, What they do is go to Apartment manager and use them to get to you, they are scammer they over charge me and then they include miscellaneous every month for no reason, my previous apt of 2 bedroom the maximum was $76 and now moving here I switch to them and I only stay at home for 13days in a mo th and I ended up paying $97-$99. Pls stay away they are fraudster the energy commission should hold them responsible.
My lights have been out two days
I came home to my lights off after I received no bill ! I called and ask could I get an extension til the morning. They said yes I woke up my power was off! So then I went to pay it has been 36 hour my lights ARE STILL off. They keep saying they are sending the request to oncore oncore is saying they are not! So now its literally all a waiting game ! I am torn it is freezing my food had to be thrown away because my lights have been out I am so disappointed in this cheap electricity company run for your life
Dishonest billing and business dealings..
I have never been late paying my bill. I was less than 24hrs late on my bill for October. I paid my bill the next day which happened to be pay day and when I had scheduled to pay it anyway. When I noticed that it was late and a late fee had been added to my account, I called to address it. Seems like all their reps are remote, I could hear children in the back ground. The person I spoke with had "submitted for a refund to be allocated to my bill, and told me to pay the difference which was $12.26 less than the amount showing on my account." When I received the next months bill there was only a credit of $2.26 that had been applied to my account and the $10.00 late charge had been reallocated as another fee, which means I had a balance going forward from the previous bill, which also meant that they didn't actually credit me the fee's that they said they did, they just reallocated it to a different line item. When I called to dispute the charges, we went round and round with them not understanding that I never got the credit that they supposedly removed from my account. Which means as long as I paid what my bill showed I would always have a balance going forward. This company lies and cheats to make money. please don't buy into the hype, they are not an honest company to do business with.
HORRIBLE
DONT SWITCH OR DONT CONSIDER GETTING THEM !!!! THEY WANTED TO CHARGE ME OVER $70 FOR A MONTH WHEN I HAVENT BEEN HOME !!!!!!!!!!! THEY OVERCHARGE & CUSTOMER SERVICE IS HORRIBLE NO HELP!!!
Transferring account
I sold business and transferred the contract to the new business. All paperwork was done and submitted to ambit. The new owner decided that he wanted to switch companies instead of going after him the continued to bill me. The attached the bill to another address and threatened to cut off electricity. Multiple attempt to contact ambit went unanswered. If they would let me give a zero for a rating I would. 1 is too high.
Very poor service for all
Everything is messy with them from the beginning of the day. Call center service is very poor, call center people don't know what they are talking about. always have to talk to CS Manager to elaborate on the situation. Inaccurate billing, please be careful about your miscellaneous bill charge for you every month. They have some reason to say. Waiting to disconnect this service soon. NOT RECOMMENDED TO ANYBODY. Search another carrier with good service.
Blatantly Lied About Pricing
I called about pricing because of a recommendation from my new apartment manager. I was promised a rate of 6.7 kWh by the representative and I get my first bill and it is actually 13.7, over double what they promised! I am beyond upset at the total disregard for integrity/honesty and will be cancelling my service as soon as possible
I really wish I could give zero stars
The customer service representatives over the phone are terrible. I was told two different things and then they don't honor anything they say. I'm not sure why this service was recommended to me and if it gets recommended to you I suggest you do your own research. The customer service people have no idea how to help, seems like they just say whatever which is considered lying to some. The rates are going up and the service is not improving for me. Ambit is one big headache, unless you have money to BLOW!
Wish I could give a 0!!
Horrible experience...& management is help!
No care or morals for people
I was told within a 30 second call on a Friday that my energy would be shut off due to paying a bill 1 day late. Within 5 minutes of that call, I paid my bill. After paying my small bill amount, I was then told my energy would be turned on within 2-4 hours. It has now been 20 hours and NOW Im being told it takes 24 hours. The best part is that Im ALSO told they dont turn electricity on, on the weekends. WTF ? Is this a joke ? I live in Texas in 100 degree heat and all my groceries are gone. Disappointed this company has only been insensitive, immoral, and absolutely ridiculous within a month of signing. I DO NOT recommend. They owe me $1,000 of groceries! Hope theyre happy with my $172 bill (which is grossly overcharged for one person I might add).
They lie about their rates
What are the odds that as soon as I renew my contract with them they wanna send me a bill for 2x what I have ever paid.
Cancelled my account then sent me to collections
I was a customer on autopay without any issues, on a one year contract. About 5 months in, Ambit discontinued my service. I only knew this bc I had a fee on my apartment rental acct which the apt mgr said was a "house electric charge".. about $100. The apartment will do this when the tenant has no utility company, b/c you can't live there without utilities and you need to be paying for your utilities. When I called Ambit, they couldn't tell me why this happened and would do a "deep dive". A couple weeks later they contact me to say that someone applied for service with another company using my apartment unit #, and that service was switched out of my name to the other person's name. Long story short, during the time Ambit cancelled my account (6 wks) they still billed me for about $300 while I was paying for "house electric" with my apartment. They lied and said they didn't cancel me but couldn't explain why there was a cancellation fee on my account. Ambit totally screwed this whole thing up, lied, charged me for service not provided and then sent me to collections. I'm overpaying $300 but can't be bothered to fight them b/c it's too convoluted. Ambit's customer service is also atrocious- as you can imagine I had to call in multiple times and they either hang up on you while you're on hold, can't figure out your bill or will argue that you are wrong and lie to your face. Moral: DON'T USE AMBIT. I got set up with TXU after that (the apt "house electric") and it's been great.
Dont use them
Ive been with ambit for about two years. When I moved I asked them to change my billing address which was never done. I received my bills late each month since they were forwarded to my new house. They refused to credit me back a late fee and disconnect fee. Customer service will not make it right. See you ambit off to another provider.
Ambit sucks
This was THE worst electric company Ive ever had! I have so many PUC complaints on them its not even funny but my last complaint about my inadvertent loss topped the cake. My electric was switched out, my apts & I had to work on this for the fact no one would tell me anything coz my name wasnt on the bill the persons name my electric was in wasnt even living in my apts! They lied to the state saying they tried to contact me when my inadvertent loss happened. Thats a lie. Do not get electric here. Besides being high as hell, they are not a good company. Ive gotten all my info together & finally got a lawyer because it ridiculous how a company can act and not even care. & for the state to not even take issues like this serious is a problem. They are also WAY to high. I have a one bedroom apt & was paying close to 200$ a month. I now have GME & my bill isnt even 100$!!! F&$! This company and everything they stand for. Ill see them in court.
Save yourself!
I've been with Ambit for 3 years. The first year started off great! I'm an energy cheapskate so everything gets turned off. For 3 years I haven't changed anything about how much electricity I use. Yet my. Is getting higher and higher? If anything I'm using less energy than before? It's not worth it! Look for something else!
Ambit is an absolute joke
I am literally fuming. They tell me I have a smart meter but don't send anyone to check on them to make sure it's accurate readings and when you request a reading be done, they want to charge a fee on top of the ridiculous amount you're already having to pay even when you hardly use any electricity in your tiny apartment. DO NOT SIGN ON WITH THEM! I feel as if I've been robbed.
Biggest scam- Lived in several different apartments never paid over $120
Had this service for a month and a half and immediately canceled high prices and a bunch of bull shit charges it's my fault for not doing enough research and now I'm stuck with a $200 cancellation fee. DO NOT SIGN UP FOR AMBIT my apartment locators reccomended them and I didn't think twice and now I have to deal with this bull shit.
Not Trusted Company
There are hidden fees included and the customer service can't provide you with any legal document for the extra charge, I'd scheduled 8/30/2021 to stop my service forever.
Copied this from my bill> Current miscellaneous adjustments: $ 62.47.
Please don't let this company scams you too.
Will never again use this provider.
I was barely home ever and I was living in a very small apartment and paying over 100 dollars even when there was no electricity usage. Even friends that owned a house payed less. Horrible provider
Their website is horrible
They shut off my electricity because theirr website for some reason won't take my payment. I've tried multiple ways of paying for it and then got a notice that it wasn't paid. I called and they said it was my fault and that I should have made sure that it went through. I had to pay to turn it back on and pay late fees even after I had confirmation that I paid it but it never pulled out of my account. I've tried to set up auto pay three times and it still says I'm not signed up for auto pay. They told me that it could be up to 24 hours before my electricity would be turned back on, thankfully it didn't take that long. Overall I'm super dissatisfied.
Save your self and your money- do NOT trust Ambit
I have been with Ambit for years on and off when they are available in my area. At the end of my last contact I didnt renew because I was looking to move and didnt know what area. My house is only 1,200 sqft and I do not keep it down in the 60s. My bills have been outrageous, far more than I have ever paid in my life. Im using 1000-1200 kWh and my last 2 bills have been over $200 a month. I enrolled with another provider and Ambit called me asking what they could do to keep me! I laughed and said nothing and explained the reason, the rep said if I ever changed my mind give them a call! Well, Ill tell you NOT a chance in HELL. My last bill was almost $300! Are you out of your fricken mind! Stay clear of this company! If TX didnt deregulate they would be invested
Lights out
Cheap rates, but you get what you pay for! Dont expect a text or call if you forget the bill. Out sourced call center , good luck chuck. Look elsewhere the 1 star reviews are probably there for a reason?
Dont use ambit energy never!
Dont use ambit energy! I choose it because I though I will benefit from it but theyll give you some plans and then they will higher the price this is an absurd company never choose ambit.
Another Planet
Don't expect to understand, over the phone, the out-sourced Ambit call-takers. Don't expect any dialects of American English to be spoken. Ambit's call-takers and their supervisors articulation, pronunciation, and dialect--while supposedly communicating in English--is from another planet.Since January 2016, I've been an Ambit customer today is July 30, 2021. Yesterday, I wrangled with three different call-takers and presumably one supervisor over a billing issue. By the time that I gave up, I felt as though I'd been wrestling with a bear for several hours.At the end of last month (June 30, 2021), I paid my bill in full using their automated telephone system. With their paper statement in front of me showing the total balance due, I write my check for that exact same amount (using my carbon-copy checkbook). On the top of my check, as well as on the top of their paper statement, I note something such as this: pd by ph 6/30/21ck# 1234cf#abc123def456 (confirmation #)I noticed yesterday that their most current statement shows me as owing a past-due balance of $2.50. Inspecting last month's statement and my carbon copy check that I had stapled to it, nope...I had written that check for the same amount as "total due." Upon further inspection of last month's statement, however, I saw on the 2nd page the lesser amount their call takers had been insisting to me was the amount I had paid. It was $2.50 less. Then, I saw their electronic processing fee was $2.50. The supposed supervisor (my 4th contact) told me that I would have to prove what I had paid last month by faxxing to Ambit my carbon copy check. I did fax that, in addition to that particular statement and the current statement that shows the unpaid balance of $2.50. The supervisor promised that I would hear back from Ambit in 48 hours.Oh. Let me add this. During the disastrous week of the infamous Texas ice storm and power outages, I had no electric power from Monday February 15, 2021, to Thursday evening of February 18. My bill covering that period was astronomically high--as in, $200 range instead of the $100 and below range. I called about that, back then. But again, Ambit's call-takers' versions of spoken English and their reliance upon reading their required script (passed off as "conversation") had me feeling as though I were wrestling bears.I HIGHLY do NOT recommend Ambit Energy for the sole reason of their outsourced call-taker agents. Their oral language skills are 'outa this world'...as if they are from another planet.
Horrible customer service
The service was ok, but when it came time to cancel my college daughter's account, they turned over the deposit to a third party to return. Two months later, I can't get them on the phone, and believe it is a scam to retain all deposits.I would not choose them again!!!
Pissed Paying Customer
So my bill usually runs between 65-75 bucks. I recently received my bill and wow, it was extremely higher than normal. Of course I understand it is the summer however I wouldnt have a problem with that if I was actually using the unit! You got it, I was out of town for a while like 3 weeks to a month! Everything was unplugged except the refrigerator. So explain it to me please! Then I make a complaint and ask for a call from the manager and this idiot calls a customer at 7am! Who in the hell is running this business!
Price gouging
At first my rate was fixed my bill wasn't to much after you renew however my bill kept getting higher and higher in the $500 dollar range and I am a light nazi i dont burn electricity after switching to a new company i have a $1000 dollar refund that i have been waiting on since June and they keep giving me the runaround i call and am told its in the mail 10 to 14 business days i was told this 3 different times at this point i believe they are trying to keep my money there are 2 things that I can not stand a liar and a thief and this company is both a liar and a thief do not give them youre business
Payment fees
Paying a bill and there is a FEE to pay online ($2.50), over the phone ($5) and in-person ($4). No free payment option at all per Hannah in customer service. A charge to PAY your bill is absolutely ridiculous.
Disconnected
Simple. Disconnected me for $56.25 for 3 hrs lol. Hot temp here in Addison Tx Friday thru the Midday, (no less). Ended up paying $79 & change instead of adding it to the next billing cycle. Definitely switching back to previous provider. Not even worth it if u have 2 steal from your consumers Ey?.
HORRIBLE SERVICE PROVIDER
My account has been cancelled twice. Once due to their mistake of turning on the power at the wrong house and cancelling my account. This left me in the TEXAS SUMMER HEAT with no electricity. I was then told the only way to get my power back on was if i set up a new account (2nd account with ambit now).. so i did. But of course, it is a more expensive and longer plan. Somehow they did not offer my current plan anymore (convenient). Fast forward 3 weeks, i set up auto pay on my new 2nd account. After my first bill, i notice my account is cancelled and i am ONCE AGAIN left in the TEXAS SUMMER HEAT with no power. I have talked to numerous customer service agents, not one of them can seem to figure it out. However, the only way to resolve this problem and get my power back on would be to make ANOTHER account. My THIRD ACCOUNT in 2 months!!!!! No help whatsoever. They are not there to help, they just want to explain why their rates are the best. It doesnt matter what the rates are when YOU HAVE NO POWER. I am done with Ambit. So here i am, sitting in a 90 degree house until another electricity company can come turn the power back on. Waiting for the $200 disconnection fee Im sure they will care me. And why did all of this happen, you ask??? Because i signed up for auto pay and cancelled my own account. Not ONCE did i miss a payment. I wish i could give them 0 stars. Please save yourself the gray hair and find another provider.
Stay away from Ambit!
Nate Supervisor of Accounts Horrible!! Breathing into the phone, and sounded like he was asleep and was extremely knowledgeable.
I have also been outright lied to and all of the customer service reps and supervisors are unknowledgeable to the extent of being fraudulent due to their lack of simple knowledge of well anything having to do with your account.
To say they are ABSOLUTELY NO HELP is an understatement!
Their lack of knowledge and their consistent combative and UNHELPFUL interactions boarders on the fraudulent and is beyond infuriating!
They are downright and actually are, at best, extremely indifferent and lackadaisical, and almost always adversarial and rude.
This is especially true if you question them about contradictions and inaccurate information they give you about your account.
STAY AWAY!!!! Any potential cost savings (which is rally not anything to get excited about), is NOT WORTH IT!! - USE ANOTHER ENERGY COMPANY FOR YOU OWN SANITY!!!
Also, most of their customer service reps and supervisors can barely speak English, making any communication with them even more impossible and pretty much useless.
Again I give you this warning: STAY AWAY FROM AMBIT ENERGY!!!!
Any potential cost savings (which is really not anything to get excited about), is NOT WORTH IT!! - USE ANOTHER ENERGY COMPANY FOR YOU OWN SANITY!!!
Misguiding!! Save your money and dont use them!
I was told when I decided to switch my service from TXU to Ambit if I signed up for the summer plan that my bill would be 1/2 off from June to the end of September. Now I had been with TXU for years but I thought this sounded like a great plan so I switched! Well when I get my June bill its definitely not 1/2 off like I was told. I had a 28.00 discount.. So this agent totally lied to me when I signed up. Now if I wanna change services I get penalized and I cant change my plan cuz its past the 30 days. I should have known after I paid an $80.00 deposit and 15 days later I have a $72.00 bill. Save the heartache and find a better company!!!
Poor Customer Support and Service
1. Did not understand contract expiration date and Ambit defaulted me to a very expensive plan.
2. I use online banking, typically carry a credit on my account, bank changed software, Ambit account was not paid, customer service informed me 1 day to pay before disconnect. Would not work with me after being a several year customer.
Overcharged scam
they are overcharging me, taking advantage of the autopay..2 bedroom $378 w.t.f
Terrible company, terrible service
I switched to a new energy company after 5+ years with Ambit. They would not send me any proof of cancellation. After I paid what should have been my final invoice, there apparently another invoice that never received. No email, no letter informing me of a balance on my account. I had no idea I owed anything until I received a letter from a collections agency - followed by a letter from Ambit saying there was a CREDIT on my account and they would send me a gift card in the amount they owed me. How do you send me to collections and then say you owe me money? Shady business practices and an unethical business model (multilevel marketing). Stay far, far, far away.
Worst Energy Company in Texas
Ambit Energy is possibly the worst energy company in the State of Texas. Their customer service is absolutely terrible, you will get multiple different answers from different people and none of which are even correct. They will most likely bill youtwice on more than one occasion which happened to me multiple times. This process was by far the worst. If you want a refund dont even bother it will take upward of 1-2 months to receive via Wirecard ( some sketchy prepaid card company) just take the credit for the next bill. I made the mistake one time of asking for a refund. They changed my plan in the middle of a contract to a more expensive energy usage without letting me know. To rebound off of this you cannot even view your usage any longer via their app or website. Do yourself a favor and stay away from this company.
This not it Chief
Horrible electricity company gave me an outstanding balance during the snow storm in feb and I wasnt staying in my apt for 4 days and always an issue with paying the bill. Do not choose them they are horrible
Scheme!!! Outrageous Bill!!!
Don't live in home and first bill was $228 second bill $286 when breaker box was turned off for the second month do to I was going to be returning to home. Called and they told me that when meter was read it was a increase in usage. Asked what days do they come out she couldn't tell me, couldn't guarantee a specific day. If I wanted meter reread I would have to pay. Such a rip off !!! Was so in disbelief I had to screenshot messages!!!
Never Requested Service with Ambit
I have never requested service with Ambit. This is the 3rd time I get switched from my current provider to Ambit. I was told to contact Ambit to ask how they retrieved my personal information. They simply told me anyone who decides to input my information on line can just transfer my service no questions asked. I asked them how if my social security is used, I was told, we dont need your SSN. No assistance at all, agent kept repeating herself and told me that would just need to keep getting my service back with my current provider until whomever is doing it stops.
Ambit Energy is the worst of them all .
I have had Ambit Energy for 4 yrs and have grown to truly hate dealing with them . The customer service is from hell : when you finally get to talk to a human being its like talking to a wall . Overbilling and a mean streak is their business goal. Please order any electricity provider but Ambit Energy.
Not the best anymore
Ever since Ambit has been sold off their service, customer service has gone downhill. Years ago when Ambit had good people in Dallas to talk too, those days are gone. You get a call center somewhere overseas and the people you talk to have no clue what they are talking about, only to read from a script. Now back to billing. I usually see my bill on line after the 1st of the month. This April on the 5th 9th week I notice I didnt get a bill yet and called. I was told that since the big freeze they are running behind and will get my bill soon and my bill should be due on the 22nd. Around April 15th or 16th I saw a bill Invoice Dated 4-13-2021 for the amount of 108.18. Due on 4-29-2021. Today (4-21-21) I checked my website to see how I can transfer my service to my new house on the 28th. I was shocked to see I was past due for the 108.18 and now owe 193.33 due on 5-03-2021. So in three days Invoice Date 04-13-2021 and a new Invoice Date 04-16-2021 3 days it increased 85.15. They never gave me a chance to by the 108.18 but in three days printed out a new invoice and charged me additional 85.15. And said I was past due. When I asked the representative why all this is going on she had no excuse and seem just as confuse as I did and kept repeating what she had on her script. They speak little English and have a big accent to where it is hard to understand them. Just my opinion they lost money during the freeze and are trying to be slick by sending two bills in one month to make up for their lost. Im sorry Im stuck with Ambit for another year. Years ago when I had TXU never ever had this kind of issues. When My contract is up next year I will be going with TXU.
Charging extra money
Worst company ever they charge us so many extra fees and on their official website rates are different for the plan we have every month they charge more money we are not even at home. Our bill for this month for 1 bedroom apartment was $47. 63 but with all other fees they charged us $84.79. DO NOT RECOMMEND!!!
Nonsensical Rates
Bills would jump from $60 to $110 from month to month with no change in my usage. There was one month that I was charged over $100 for my one-bedroom apartment, despite the fact that I was out of town for almost three weeks that month and made sure everything was off and unplugged. They stuck me with a bill for $150 on my final month with no explanation. There are FAR better providers in terms of cost and consistency.
Absolute worst customer service and system setup I have dealt with my entire lift
I have been with Ambit over 10 years, by far the most incompetent company, operators, website/account system I have ever dealt with. I have mulitple accounts and the operators seem to be clueless. I have spent over 10 hours on the phone to fix my account situation and not one operator/supervisor has the common sense to fix my issues. YOU WILL RECEIVE ZERO SUPPORT ON THE PHONE WITH THIS COMPNAY PLUS THEY HAVE THE MOST EXPENSIVE RATES AND FEES I HAVE SEEN. RUN AS FAST AS YOU CAN.
Confusing Cancellation
I have been with Ambit Energy since 2017 and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other and was hit with a cancellation fee and stated that I switched to another provider!!!!! I didn't BTW! I just transferred the lights! There's now an investigation. I've only been in the apartment for one month , today. I cannot pay a $200.00 bill. I'm rarely home due to working days through 7 p.m. and most weekends I'm out of town. Oh! And now AE is saying that I no longer have an account with them!!!! HUH! I have lights btw as well...apparently another provider has taken over, but neither I nor AE know who? So Over IT!
WORST COMPANY EVER!!!!
Never ever use ambit energy they will try to get you and give you certain discounts on the first month or two but after that you get charged a lot and they will say you are in a contract and cannot go out from it and even if you wanna change it we have to pay couple 100 dollars to get out pf the service. Being a company they should know how to respect and make their customers happy but all they care about is the money!! I Repeat DO NOT USE AMBIT ENERGY EVER!!!
A class action needs to be started
This company is overcharging me. I went from paying $50 a month to $150 in February even though I was in my 1 bedroom apartment for the least amount of days in February. I am cancelling with them and a class action lawsuit needs to be started.
Terrible scammy company. Charged me a 400 cancellation fee because I left their service
The title says it all. I decided to cancel my service with them because I felt like they were too expensive. 2 years I receive a letter in the mail that they have sent my account to debt collection because I supposedly owe them over 400 dollars. That doesn't add up, so I called their customer service and that's what they told me.
This is a disgusting company to not do business with and I would recommend anybody to stay away from them.
They are aweful!
Customer service is no help they put everything on Oncor and when they don't want to be bothered they mysteriously hang up on you. Don't waste your money! Go somewhere else. I will never use them again. My bill has been going up for months now without any explanation.
Trash Service!!!
This is the WORST company you can get electricity from! Dont do it!!
Stop charging so many extra charges!!
I have been with ambit for 10 years. No problems with company.. if I do have a with them they will hear. Ambit energy what's with all the extra charges.
Scumbags
Very dishonest company. Bills are high for no apparent reason. Customer service mislead you into some packages that are expensive and when you call them they suggest another different plan. They contradict themselves and are clueless.
Horrible Experience
This is so ridiculous they charge me 165$ for a studio apartment!!!! I wasn't even there for 10 days last month and it was my highest bill. Definitely terminating the contract with them. The costumer service line is impossible to get through and each time have to call back several times to actually speak to someone 0/10. Seriously do not recommend.
The Worst
The plan price seemed okay so I went with them but gosh, the worst customer service and bill delivery system. My bill was always late, missing or non existent. Their agents are uninformed and basically just unequipped to do anything, they will not work with any situation, not even in the middle of a pandemic, for a healthcare worker with covid positive residents in the house after they failed to send the bill. The worst choice I ever made.
SCAM!
I think a class action lawsuit needs to be opened because I do not understand how my bill fluctuates the way that it does. $89 one month and the. $165 the next. My service has been disconnected for missing my pay date by like 2 days. I am not sure what this company has going on, but DO NOT use them. I signed up because I was new to the area and my Leasing Manager suggested them. I am terminating my contract next month!
Horrible company( I dont know why I had to put 1 star )
Customer service sucks and they never have a answer to your questions or help for that matter. the rates are completely out of line and so expensive for a 2 bedroom apartment Im paying $350. Like NO WAY !
Dont do it
They charge you a early termination fee if you switch before you contact them and your last bill will be your highest bill!!!!!
Bad overall
Never in this life time will I recommend this light company to no one... very inconsiderate
Overcharging and bad customer service
Been a customer since 2016, but lately the are overcharging me, taking advantage of the autopay..2 bedroom $279.00 tv,fridge,couple light bulbs. Its time for change.:(
Nightmare service
I unfortunately got covid and my family unable to work through holidays begging ambit to please assist me as I had no income they would not care to hear me out and disconnected me during 30 degree weather with my child using ventilator for covid would never recommend need to find a new company wish they would have atleast help me with partial very dissatisfied!!
Ridiculously high prices
I moved from Ohio to Dallas. I promise for over 6 years living in my 2 bedroom apartment, I never paid over $100. I come here is 3 bedroom, I expect something a little higher. First bill $135 (ok), next bill $235 , what?!! My third bill is $415!!!! There is no absolute way in the whole world, this is possible. This company is a scam. They are not doing something right!!! No way
Dont waste your energy using theirs
This is the absolute worse company ever I was disconnected on an installment planned I wasnt properly explained in detail what needed to be paid in full...Paid $268 to be billed the following 2 days a bill for $280 they all about money Im switching to TXU who I shouldve chose to begin with....This business is a complete rip off please read the reviews before you get in a contract with them $199 or $299 Im getting away from this mess!!!! DO NOT WASTE YOUR ENERGY
Honestly pretty bad
Billing was inconsistent in pricing, notices were sent out inconsistently and some didn't even arrive at all, customer services answer to everything was our site is being worked on just hit pay, the site barely loads and is very slow when it finally decides to do so, and prices are higher than others and will hike at a moments notice.
FRAUDULENT OPERATIONS, CRAPPY CUSTOMER SERVICE
I signed up for service with Ambit Energy on November 7th, but ended up not moving into the property as planned.
I called Ambit Energy to cancel my service on December 2nd, which the customer service rep. assured me she had done. The Company then decided to launch an investigation into the bill (as i NEVER moved into the apartment, and so could not have consumed any energy in there, right?).
The cancellation was requested on December 2nd. On December 27th however, I received notice of a new bill for the month of December.
Ambit Energy failed to stop service on December 2nd like I requested, and continued to charge me for service to an apartment that has remained EMPTY (according to apartment complex).
I called Ambit Energy with this development and they vehemently REFUSED to admit their wrongdoing and adjust the bill, trying to force me into paying for a service I requested to be cancelled THREE WEEKS prior.
The Supervisor, Nate kept me on the phone for 1.5hours, arguing and telling me they couldnt have cancelled my service at MY request, because they didn't want to inconvenience whoever (fictional person he made up on the call) may have been living there AFTER i told them to cancel service to that apartment, owing to not living there.
This is blatant theft and very fraudulent behaviour from this company. I wouldn't trust them with anything.
Do NOT use Ambit
Im 53 years old. I have used several electricity companies throughout my adult years and Ambit is hands down the worst. They literally play games with you to get money. They will tell you your bill is due on a certain day and still cut your electric off a week before to charge you a reconnect fee. They will tell you they are waiving the reconnect fee and then add it to your next bill. We have had our electric turned off 5 times this year, twice during the quarantine, despite paying our bill. Please tell me how someone 53 years old who has never had their electric turned off, gets shut off 5 times in one year. The constant here is Ambit. Theyre complete trash. We went with them according to our apts suggestion and I regret it. Switching as soon as our contract is up. Pure evil.
Wish I could give them zero stars
I am just an average customer better off than some I would suppose but nothing to brag about. Ambit was ok at first but their price gets higher and higher. I am just finishing my contract and am running like the wind. (inside joke since I weight 350 and my idea of running is contrary to most)I have a 2 bedroom apt and my bills are like 200 bucks a month. I call to inquire and they change plans and lock me into another year. I had to dig deep into my bill and found that my rate was totally different than what I was told. So I had needed for the first time in my time with them a payment arrangement. Well it was only 2 months total and the bill was 500 bucks. I was like how can my bill be that much. They didn't know just wanted money. So ok what can you help me with. Well for starters they say you need to pay half.... I was like wth? Then finish it off in too months the past due amount. So since my past due was 500 I paid 250 down. Then my regular payments of 200 a month. So that's 450 the first month. Then 125 plus my regular bill that's 375 for the next 2 months? Yeah thanks a lot of nothing AMBIT. I have COPD and sleep with a ventilator. I told them please don't turn off my electricity I need my machine to breath when I nap or lie down. They wanted a doctors form so I get it take it my dr then fax it back to them. OH WOW... they never receive it. I sent them via email... (which like others say in their posts... it gets bounced backed to me) and I have also faxed it. Tried it for 2 months straight and nothing changed. I was not asking for a handout. I work hard.... wanted to pay what's due and not take advantage of the system. They won't help you. 10 bucks for sending you a disconnect notice.... 40 bucks if you pay the bill when they have already sent a notice out but before its turned out..... yes explain that to me. 2.50 for a debit card payment... everything everyone is saying is true. Run from them. Don't ever use them..... if you do you have been warned
Poor billing and customer service
Was on autopay but they would screw that up at least 1x per year and then charge a late fee! Trying to get them to reverse it was like trying to do a corporate merger- not worth the time and effort.
Bill is too confusing!
I just moved in with my mother. I tried to read bill statement. It was the most confusing piece of paper I've ever read in my life. I'd give this a 5 stars but I can't call customer service to change anything. Confusing. Why can't Ambit just display our meter reading and bill due? If pay it immediately, but I can't because of all the "adjustments". Too confusing!
Don't do it!
This isn't worth the switch. I moved and my automatic payment information did not get set up with the new address. My service was disconnected and I literally paid it and reset my payment up on the autopay within 2 minutes from the disconnect. I called to see if the reconnect notice had been sent and was told it was. But Oncor informed me that my order was never sent through. I hate that I left my previous provider and I will be cancelling today!
Don't do it!
This isn't worth the switch. I moved and my automatic payment information did not get set up with the new address. My service was disconnected and I literally paid it and reset my payment up on the autopay within 2 minutes from the disconnect. I called to see if the reconnect notice had been sent and was told it was. But Oncor informed me that my order was never sent through. I hate that I left my previous provider and I will be cancelling today!
Bad billing practices with charges that are unexplainable.
The worst crooked Company to deal with. I live in an apartment and pretty much do not waste electricity. October 30th cleared my bill and was zero balance, today I check on their recording and I owe $240, after being told by yet another confused billing support clown. This company is a fraud and Im done with their bs. The worst crooks ever.
Shut off 15 days past due
I came home to my power off and when I called they said I was past due 15 days. I was unaware that I was past due but only 15 days grace period is ridiculous. They told me it would take 24 hours to turn my electric back on meanwhile all my food in the fridge is getting warm. Switching companys today and will never use them nor refer anyone to them again.
The Absolute Worst!!! All I want is a receipt!
I paid my Bill in full to Ambit Energy and they refused to give me a receipt. I was told I would get a receipt sent to me in 48 business hours! Who does this! When someone pays for service an automatic receipt should be generated. In addition to that the customer service is the absolute worst! The rates arent that much different than a more legit energy company. I would advise everyone to NEVER use Ambit Energy for your energy needs. All I want is a receipt!
Why are you making me pay reconnect when i moved
Horrible company!!!!! We moved andI canceled service on Oct 9th ....waited and paided bill like they said to be disconnected and final bill reading. Just got a call that my bill was due ok???? will called and they are trying to get 100 you know why..... 15 dollar disconnect and get this a 45 dollar reconnect fee!!!! I CANCELED SERVICE OVER A MONTH AGO!!!! No customer service what so ever available now. I Can't wait for my lawyer to get this one!
The company is a scam They over charge customer
I had to change them violating the contract company is a scam
Liars and Scammers
I signed up for ambit because it was recommended to me by the same person who helped us find out apartment and we were living in a rush so I didnt have the time I would have liked to research my options. I went through the entire process and enrolled in autopay only to learn that for some reason my 3rd party verification call failed even though I have phone record to prove it didnt. Because of this I now have a vacant electric charge from my apartment and nobody from Ambit can explain why this happened. They are refusing to cover the charge or ever offer a reduced rate for the misunderstanding. Please do not use them for any reason. Ill be canceling as soon as I find a better company.
Ambit does not care about Customers and is Expensive
During the pandemic, my husband had spinal surgery and being tested for cancer, seeing 6 specialists and doctors. I tried to work with Ambit to ensure my bill was always paid. I got a disconnect stating an amount which I paid per their due date. They still disconnected me and stated they would not turn me back on unless I paid an outrageous amount to be turned on, even with the current COVID-19 pandemic and my husband recovering from spinal surgery. They even have crazy rates. I would not recommend nor will I go with them again.
Resolution dept. doesn't tell the truth. They turned my power off even though I paid my bill .I even have my confirmation number..
I own a dog grooming business and I am sitting here with no electricity in the dark. No way to run clippers or run the fans to dry the dogs. I have been calling every day to try and resolve this matter but nobody could help me. So now I have to call all my clients and cancel their dogs grooming appointments. I am so angry and frustrated. This is ridiculous. I have now also paid my next bill which isn't even due yet. And was told it would be 48 hrs before they could turn my power back on. All paws G
THE WORST COMPANY
When I first signed I had the texas 6 plan. My bill was $150 average for a one bedroom! Rediculous. Then I resigned and my bills was 150-200 every months. They trick you into resigning. They will email you the contract I resign but what they don't say is that you'll be paying a higher rate. I. July I resigned over the phone and come to find out the CSR put me down for a month to month and Inwhich he made it so I am paying at the highest rate. NO NOT SIGN WITH YHEM THEY ARE A SCAM
Cut off
We had made arrangements with AMBIT to pay our bill on October 2. The morning of the second at 9 am they turn our power off. REALLY? This is not the only time they have done this either. Second month into the covid pandemic ,my husband out of work and it was 112 outside they turn my electric off. We tried making arrangements with them but they said he would have to be on unemployment to be able to claim covid benefits. He is a contractor so unemployment benefits were not happening for us. This company does NOT care about the people who are struggling and it shows. As soon as I can find another carrier I'm done with this shitshow!
No longer a customer but a cash cow
Been using ambit for close to a decade and they have only gotten progressively worse. Just recently received an email saying my statement was ready. Go to pay it and it says we owe 0.00 We just moved and we're only going to be billed 13 days so we thought, oh well, we'll see it on our first full bill surely. Checked several more times throughout the day just to be sure and then went ahead and processed a zero dollar payment (which cost us 2.50) Recieved a disconnect notice in the mail today saying we're past due on 80 bucks. No biggie but why the discrepancy? So my wife and I call the 1-800 number get a guy who barely speaks English tell us that yes indeed we owe the money and the bill most have been lost in the mail and blames USPS. We're on paperless billing, so that's not the case. I explained I tried to pay but YOUR payment portal says I dont owe. Then I get blamed for not paying it and have to start over with my on time payments. I ask to speak to someone else and he refused several times before I just started saying I want to speak to a manager over and over again. Then I hold for the "manager" who just really didn't care. He also audibly set down his phone and didn't respond for a full 1-2 minutes. I asked if he set the phone down, he swears he didn't. Then proceeds to blame shift again. I asked to speak to his manager in which he said he's THE manager (yeah right) offered no apology for the discrepancy which is on their end, no solutions to my on time payment record which is now ruined and no resolution before he hung up on me. If you are dumb enough to use this company pay very close attention to your plans expiration date because they will not notify you and the bill you get will be EXPONENTIALLY more than normal. Happened to us twice.It's just a MLM pyramid scheme and they'll promise you the world trying to get you to sign up but when it comes time to deliver.... nothing. Hidden charges and backwards car salesmen math
Don't do it! Trust me.
After a year my bill doubled. The customer service is pathetic, most you can't even understand what they are saying. Look at it like this. I work 10 hours a day, I use my electricity only when I'm home. I have a 2 bedroom apartment and my bill was 300 dollars. The cancelation fee is 200 dollars so please don't get tied up in this scamming company.
Don't do it! Trust me.
After a year my bill doubled. The customer service is pathetic, most you can't even understand what they are saying. Look at it like this. I work 10 hours a day, I use my electricity only when I'm home. I have a 2 bedroom apartment and my bill was 300 dollars. The cancelation fee is 200 dollars so please don't get tied up in this scamming company.
Not good
They are real quick to cut you off if you need extra day or two. No warning, no grace period just off. Phone customer service is not professional at all, I dont need to hear a toilet flush when speaking to you
AMBIT ENERGY IS A SCAMMERS! DO NOT HAVE AMBIT ENERGY FOR YOUR HOME!
Terrible and scam
Over charged
Got recommended this energy plan from a leasing agent. Didnt know she ways getting discounts via her recommendations. First year wasnt to bad second year as charged double. Third year was charged over 300 bucks for a 1 bedroom. Enough was enough. 50 dollar energy transmission charge. Would not recommend to anyone ever. Its a big scam. Made billions off of overcharging. Moved to reliant. Now getting 50-75 dollars a month for the same usage never will go back.
SCAMBIT
This is the absolute WORST electricity company Ive ever had. I dont know where to start. From the OVERCHARGING or to the incompetent customer service. I live in a TWO BEDROOM APARTMENT and I have friends who live in a FOUR BEDROOM HOUSE and PAY LESS THAN ME! My building is brand spanking new. So the energy efficiency should not be a problem. WHYYYY am I consistently paying $150-$200 per month???! These people are scam artists. They charge you $10 for sending you a disconnect notice! Sent me a disconnect notice although I have a zero balance! Like wtf. I would choose a candle and matches before Id ever patronize this company again. DONT DO IT!
Confirmation was false
I made a payment and had a confirmation of amount. However, more money was deducted than what I confirmed. Now Id have to wait two weeks for reimbursement/refund through the mail... my confirmation means nothing, so I try to send the proof via an email they provided but that email box is full and cannot accept my email. Their customer service cannot believe their email is full and said I should delete some of my emails to see if that works...
I wound NOT recommend this company as they cant be trusted and cannot find reasonable problem resolutions to customers.
Do your research first
When I decided not to renew my contract, my price doubled. I was moving apartments and didn't want to renew with them. Other companies have better pricing. My price for 15 days was the same as 30 days. I came to find out that my leasing agent and her friends were getting free electricity from Ambit based on referrals. I came to find out that this was "illegal." Leasing agents can't recommend only one electric provider. So, we the other customers were paying for their electricity. Their cost was being passed on to us.
Worst company ive ever dealt with.
I think this is probably the first time ever written a review. But I feel so strongly against this company I don't feel like I can write enough. I was an Ambit customer for 2 years. I never paid my bill late or had any issues until my last two months. I didn't notice until I had moved out of my previous apartment that I had 2 bills totaling 1200 dollars. I called multiple times trying to get it figured out. No one would help me. I'm two years my highest bill was about 150 dollars. Yet they could see no problems or concerns with a 400 and an 800 dollar bill within the span of a month and half.
The best that I could figure out was it was a bad hot water heater that ran the bill up. I obviously don't hold Ambit responsible for that. My complaint is I'm a disabled veteran and I was laid off in March due to Covid. I was living on my life's saving during this time. All I asked is if we could possibly work out a fair price. I offered to pay the average for the year, for both months. They would do nothing except offer to put me on a payment plan. Even after I finally got them to admit that there must be an issue and I'm not just holding nightly raves in my 700sqft apartment. They still said that because the electricity was technically used regardless of how, it was a valid charge.
Again, I'm not claiming they legally did me wrong. But at a time when people could use just a little bit of help. They felt they needed my 1200 more than I did to keep a roof over my head. I can't speak for there rates compared to anyone else. All I can tell you is if you want to do business with a company that cares about you and wants to provide you with good service, this isn't the company for you.
I should also mention it took them almost 6 months to decide to call me back and tell me they could offer no help.
The best light companies in Houston will provide a number of accomodations for deposits, if you fall into certain categories. We have written a guide to switching electric companies to help people understand their options.
— Matt Oberle on January 24th, 2024