Ambit Energy Customer Reviews
We've been collecting customer reviews for Ambit Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Ambit Energy
Patient and great customer service
I had switched over light companies and got approved with zero dollars down for a deposit with ambit. Ms. Shekayla was so knowledgeable of everything and helpful. We need more customer service reps/consultants/agents like her thanks ambit for providing me with great service for an affordable price
Alternatives to Ambit Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Ambit Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| Frontier Saver Plus 24 | 24/months | 9.3¢/kWh |
| Frontier Saver Plus 12 | 12/months | 9.3¢/kWh |
| Gexa Eco Saver Plus 24 | 24/months | 9.3¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Frontier Saver Plus 24 | 24/months | 9.6¢/kWh |
| Frontier Saver Plus 12 | 12/months | 9.6¢/kWh |
| SimpleSaver 12 | 12/months | 9.6¢/kWh |
Ambit Energy Rating and Review Summary
There are 440 total reviews for Ambit Energy, with an average rating of 1.7/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Ambit Energy | 1.7/5 | 440 |
| Star Rating | Ratings and Link |
|---|---|
| 47 5 star reviews | |
| 41 4 star reviews | |
| 14 3 star reviews | |
| 31 2 star reviews | |
| 307 1 star reviews |
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Recent 5 Star Reviews
Patient and great customer service
I had switched over light companies and got approved with zero dollars down for a deposit with ambit. Ms. Shekayla was so knowledgeable of everything and helpful. We need more customer service reps/consultants/agents like her thanks ambit for providing me with great service for an affordable price
The best light companies in Houston will provide a number of accomodations for deposits, if you fall into certain categories. We have written a guide to switching electric companies to help people understand their options.
— Matt Oberle on January 24th, 2024
Great service and plans!
I used Ambit Energy when I lived in Dallas and really enjoyed the service I received. I also qualified for theirnfree energy program when I referred 15 people to the service. Now I'm in Austin and can't use the service BUT I was able to get the Free Energy credits transferred to my grandma in Houston who is still an Ambit Energy customer. That's so awesome!
Ambit is a fairly big player among Texas electricity suppliers. While there are some who swear by Ambit, their business model is controversial.
Here at Texas Electricity Ratings, we've sifted through plans and companies to bring you the best electricity providers in Texas, so you can purchase with confidence that you're getting a good plan and a great rate.
— Linda Tognini on May 29th, 2024
Love this company!
We qualify for their free energy program so nobody can beat the rate we get now. I am super happy!!
A happy Ambit customer..
This is 2018. I've had Ambit electric service since 2011. In all these years, I've never had a billing problem. Like the other companies, Ambit is a billing company. Oncor is the actual provider but I call Ambit if I have a problem. Lightening struck at my house about 4:30 A.M.in Feb, 2018. Among other damage, my transformer was blown so all electricity was out. I called Ambit. Within hours they had Oncor out here and before nightfall, the transformer was replaced. Before signing up with Ambit, I had tried two other electric companies. I had billing issues with both with errors on my account. Since joining Ambit in 2011, I have not had one billing error. I have to be conservative, but my electric bills have been something to brag about. Thus I'm happy with Ambit Service.
OUTSTANDING Company!!!!!!!!!!!!!!
I've had AMBIT for several years. My bill is always less than neighbors. The few times that I have called customer service, they were VERY Friendly and knowledgeable.
Excellent Service, Excellent Price, Highly Recommended
I have been with this company for over 2 months, everything is great about the company and the service, have no complaints. Recommend it to everyone.
You light up my life!
Savings are great and customer service is awesome!
Great rates great service
Ambit is the best energy service I have ever had. Straight forward, no teaser rates or hidden fees.
Ambit Energy 100% 5 ???? ???? ???? ???? ????
The absolute best company ever!!! Free Energy is the way to go! Travel Reward Points per kilowatt that I use!!! Thank you Ambit Energy
Awesome Company
Consultants are top-notch! Never had an energy company that actually CALLS ME to make sure I renew at the best rate possible until I switched to Ambit Energy. If you want personal service, this is your company!
2 years and saving money on my electric bill
I have been a customer with Ambit for 2 years now. They beat TXU price by almost half. I have had no issues with them and highly recommend them to any/all electricity users.
Ambit Energy, Different From Rest!!
I have been so pleased with Ambit Energy since we became customers in the Fall of 2011. We had been with one of the largest retail companies in Texas for 34 years and I discovered that we were paying way too much for our electricity. I had to do something!! Right away we started paying less each month. After 11 months our light bill came over 70-80% lower! We now receive Free Electricity Credit every single month!! I am so thankful that God brought Ambit Energy to us!!!
Best Energy Company!
I have been an Ambit Energy customer since June of 2014. Great customer service and competitive rates. They also have an incredible referral program that any customer can earn FREE ENERGY credits up to the entire bill minus the applicable taxes. This is a monthly credit I have been enjoying since October of 2014.Feel free to call me to verify this information as accurate, but you won't because this website is bogus. Have a nice day. 214-205-0124
Great Company good rewards
I HAVE BEEN WITH AMBIT ENERGY FOR A WHILE AND I HAVE NO COMPLAINTS. PAY YOUR ENERGY BILL ON TIME AND YOU WILL BE FINE!
An Electric Provider with INTEGRITY
I have been a loyal customer with Ambit for over 6 years. Along with the fair pricing I also enjoy the rewards vacation and the referral program allowing me to get FREE electricity.
Great All Around!@
Been on the service for 2 years. I have no issues or complaints....
5 Star - Excellent in EVERY way. Highly recommend.
I have been a customer of Ambit for going on 6 years. As I read some of these complaints on here, I can see that most complaints are from people that don't pay their bills on time. My billing is always accurate. I have never had a problem with monthly auto draft. Their pricing is always great. Plus I have referred enough clients that I receive a huge discount off my electricity every month. Most months it is completely waived. My last bill was only $9.10 . Their perks are outstanding.
Pay your bill on time
All you need to do is pay your bill on time. 8yrs no issues
Top Notch
My experience as an Ambit customer for 5 years has been very positive.
Customer since 2009
I have never been more satisfied with an electric company I have earned the 15 referrals to qualufy for free energy every month. If you pay your bill on time you should not have any problems. If you dont then that is your fault not ambits fault.. I will never be anyone elses customer. Thank you Ambit fot all the special perks. I even got to go on a cruise thanks to Ambit Energy. Very happy customer.
Getting it right
Of all service companies I have used Ambit has continually far surpassed my expectations
30 months in my apartment and with Ambit ... zero problems
Always nice on the phone. I pay my bill on time every month. No issues. Rates are great! I am shocked to read some of the bad reviews. I have had no problems of any kind.
Ambit Energy Is The Best
Since we got it we have never had a problem
No problems
I have been a customer for three years I pay my bill and I have no issues.
Love my FREE Energy !!! While my loyal TXU neighbors pay $800.
I have no complaints as I'm loving the referral credits that I get on my bill every month. If there was a way to post them on here I would. What a program, a low fixed rate, travel rewards and other perks until you get to the point of getting FREE Energy - Where have you been all my life Ambit Energy !! Pay your bill on time and find 15 others to do the same and you can't be anything but Happy - Happy - Happy !! It was pretty much a no brainer to renew for another 24 months.
Love the saving for my business and residential
I don't know what happens to people in Texas, but in Northern California...Ambit has been awesome to me... Save over $100 a month for my business in gas and about 5-7% on my residential gas... I would love to recommend it... All my gas bill still going through PG&E, but my gas supplier is Ambit... No problem here...
Why I love Ambit Energy
I recently switched both my house and barn (commercial) electricity to Ambit Energy and could not be happier. I have saved well over $300 each month with the combined accounts. I also received great customer service during the switching and ordering process. Would highly recommend Ambit Energy!
Great Company
Love the service and Customer service line, with a free website to help me save $$ on my electric bill
Ambit is awesome
Ambit is awesome. I swapped over to Ambit from another company and Ambit made it seemless where I did not have to do anything at all, they took care of it all. I had service in less than 12 hours since I rushed it.
Ambit Comes Through For Me!
Have been a 3 year customer of Ambit Energy. During the recent rains (July 15-16, 2013) my power went out at my home in NE Dallas. I was able to contact my Ambit Energy consultant directly with my problem. She was then able to contact her customer service department to coordinate the actions with Oncor to review the issues with the line coming to my house. My power came back on within 12 hours. I'm very happy with Ambit Energy!!!
Dependable
Always can count on Ambit to get it right...the first time, all the time.
A great company that does everything it says!
I've been with Ambit for almost a year and they have done everything they said they would. I have a great rate!! While surfing the web, I was disturbed to see the people leaving bad ratings on this website - as I read them, I noticed almost all of them were people that paid their bill late!! I was told when I signed up that Ambit did not tolerate late bill payers and that if you continued to pay late, they would cut you off and ask you to go somewhere else, that is how they keep their rates lower than everyone else. They even give you a discount for doing autopay. Excellent company! Great service!
Excellent company
No hidden fees. Thy don't try to bait you. Very upfront and honest. Their representatives are concerned about you and want you to get the best deal. Great company!
For the haters
I have been a customer of Ambit energy for over a year now. Reading all of these reviews my mind is blown. 99% of you seem to have forgotten to pay one of your most important bills of the month and blame it on the company. Blame your mistake on yourself. This is a quality company. I highly recommend it to anyone.
Magnific experience
This is my first aniversary and everything is going great, plus they have a wunderful plan that gave me a free energy, excelent what else I can expect from this company.
Great Service
I have been a customer for 2 years now and they have been great. Their free electricty is great they give me a $125.00 to $150.00 credit every month. What a great deal it is. The free trip rewards are great my wife and i are going on a cruise soon paid for by Ambit just for being a customer. The free web site is nice they even give me tips on how to save energy.
Good company, good people
We signed with Ambit about six months ago after being with TXU for many years. Our bill dropped 30% and the service has been great. The consultant that signed us up has contacted us sinced we signed up checking to see if we had any problems and providing information on how we could actually get free energy with the company. I have nothing but praise for the company and would recommend them highly.
Great
Excellent company have been with ambit for 3 years great service great electrical rates keep up the good work ambit
Very Happy
Very customer friendly, I would recommend to anyone.
33% Lower!
Our first bill was 33% lower, per kw hr, than Reliant. Switiched us quickly and with no deposit.
Recent 4 Star Reviews
Stop charging so many extra charges!!
I have been with ambit for 10 years. No problems with company.. if I do have a with them they will hear. Ambit energy what's with all the extra charges.
Excellent Energy Company. Best experience ever!
I switched to Ambit Energy 5 years ago after being completely dissatisfied with TXU energy as they were charging me 16.9 cents per kwh. Ambit provided a great rate of 9.0 cents per kWh and offered me the opportunity to earn free energy every month if I referred 15 customers. To date, I have received over $7,500 in free energy credit from Ambit. Thank you so much as it allow me to pay off all my credit card debt.Great company!
Very nice and great customer service
I have joined Ambit Energy for 2 years now and I have no problems. knock on wood! The renewal rate is competitive to other company and the customer service was great when I called in. I love the points that I can use to travel and book hotel. I am saving up my points to take a trip to Cancun. How many company out there can offer you that for using their energy. I have this great consultant that answer all my questions and concerns. I have referred 10 customers already. 5 more customers and I will get free energy. This is a great company.
No complaints
We've had Ambit for almost 2 years and we've had no issues with them. Sure the price went up a bit but we expected that along with higher usage in the summer especially living in Texas. I can see other people have complained but we've had no issues especially since we moved up to the DFW area from South Texas where it wasn't common to "shop" for an energy provider. Ambit will also allow you to pay your bill online for free provided you're paying with your checking/savings account.
Travel rewards
Love getting rewards for something I'm buying month after month
No issues, company seems solid
I've read a lot of the reviews on here and I am shocked. I have not experienced any issues what so ever. We've had Ambit for just over a year now and I'm truly loving the service. Are they perfect, no. But neither is any other company. As long as you pay your bills on time and pay attention to your renewal dates, all will be well.
Great Service & Free Energy Credit
I was astonished that Ambit Energy offered an energy credit. I have now gotten the credit for three months in a row.All I can say is they really come through on there promises.
No problems
Had a 1100 sq ft apt bills ranged from $80-110. Never had any surprises or problems.
Try Them!
Yes the price of my service has gone up over the past three years, right along with the cost of living, salaries, and medical expenses. I really don't have to think about my service, it's there every time I plug in something and every time I flip a switch. I pay a little closer attention to how many "smart" pieces of electronics we have going and we pay our bill on time. I expect to get paid on time, I'm sure they do too.I strongly recommend AMBIT ENERGY.
So far so good.
Switched one of my businesses a few months ago. So far so good. Now have all 4 accounts with Ambit. Only complaints I have heard are from people that pay late or don't keep up with their responsibilities.
Saving money
Kind customer service. Great rates and even cheaper with the convenient auto pay.
Loved it
I've had it for 3 years. It was sort of high but I do use a lot of energy. Never had any outages or issues. Highly recommend ambit !
Great Rates!
Before we switched to Ambit, we were with Reliant. Our rates went down over $100!
VERY PLEASED
We have been Ambit customers for several years now. We pay our bill on time and have never had any issues with them at all. Our bills have definitely been less with Ambit than with the previous provider.
Descent Service
I have had Ambit now for 6 months. Energy bills have definitely been lower, even with fees. I have no doubt some on this blog have legitimate issues. But you might consider that every power provider has a list of websites and blogs "hate-mailing" them. Business takes risks, and as a small business owner myself, even when you go out of your way to do right by your customers, sometimes issues come up in the system. I am always sorry when I have a customer that has been wronged. Frankly, there are some customers that I have tried to make right the problem but seriously asked for unreasonable accommodations. I know many of us are struggling. But honestly, many of these complaints sound like everyday life experiences.
Very Satisfied
We've been with Ambit for just over 4 yrs. We have saved a great deal of money over what we were paying with our former company. The customer service has been wonderful. We have a local rep to call if we ever need anything or have a question.
Keep up the good work Ambit Energy!!
Great
I have had nothing but great service from ambit. i have gotten behind a few times. but they've always been able to work with me. Great prices. Great service.
Love it, love it, love it
Very easy to sign up...no hassles...low rates...would recommend to all my family and friends
Ambit is a great company
I have being with Ambit since 08/2010 and haven't
got any Issues. Price plan is great. I consider my
self a high kwh consumer. I used between 900 kwh
normal weather and 2000 kwh extreme weather.
people believe it or not weather does have impact
in your usage. So beware of your thermostats
Mike
We've been happy with Ambit
Our previous experience with other energy companies has been that they try to nickel and dime at every chance. Ambit has provided us with good service and consistent billing.
Satisfied Customer
I work in the utility service industry and have for decades. Easy switch, great rate, first class customer service. I have learned that most complaints about any energy provider comes from the customers who are either always late paying or just DON'T pay their bill. Of course when the lights get cut off, it's everyone's fault but theirs!!
Ambit Energy has best rate plans and customer giveaways!
I switched to Ambit Energy in September 2010 from one of the biggest service providers in Texas and lowered my bill 34% - a tremendous savings! They guaranteed the switchover to be flawless or pay my first two months of my electric bills. Everything went smoothly without even noticing. Very reliable company having a long-term commitment of energy source from one of the largest oil and gas companies in the world. People are very relationship oriented and care about you. Oh, they do give you a free weekend stay at hotel from choice of about 25 good 3+ star hotels. Got my voucher, but haven't gone yet. I know it's good as I know a some people who have. Highly recommend.
Ambit Energy it is for real.
Great service, no cost to switch you can see your savings upfront and choose plans, You also have your own website, and get travel rewards every month, for your kilowatt usage.
I strongly recommend this company.
Great! Like the benefits.
Its great and a very positive experience to shift over. I love the savings and looking forward to the free energy. Nothing else beats it!
Simple, no hidden cost.
Switching and billing is simple and easy to understand. Customer service is great.
Would highly recommend to everyone.
Overall great electric company
I like their prices and their promotions. In fact, I have been paying $5 or $6 every month for electricity because of their customer referral program. I couldn't be happier.
Great Company
We recommend Ambit Energy as a company with whom you would be proud to do business with. Never any problems with billing, no outages, no phone call hassles to continue service,
Ambit Review
I have been using Ambit Energy for almost a year and have been extremely pleased with the service and the rates. They have a Free Energy program that is awesome too.
AmbitScored
Ambit Energy creates a win-win situation for everyone. Who wouldn't want to save money AND get bonus travel points too?
Bowhunter
No plan is free, but, this is excellent.
Great company
This is an excllent company
SO FAR SO GOOD
I switched to Ambit from TXU when I moved 2 yrs. ago. The rate was much better with Ambit but has since went up some. I havent taken advantage of the rewards etc. but have recomended to friends and family.
Definitely recommend
Rates were competitive, switching was easy using the website, love the promotions. Would definitely recommend.
Happy I switched!
Ambit has done everything they said they would do and their customer service is excellent! I saved over $250 from my old company which was Stream Energy!
Pleased
So far Ambit energy exceeded my expectations
Not only are the rates great but the provide the consumer great incentives
Great
I had been with TXU for thirty years when I started with them they were Texas Electric and a people company and after that length of time they told me they could offer me a 12.2 kwh with a two year contract, you would think after that many years they could do better then that. I sign with Ambit for 9.9 and they have been great.
Love it
Love it! it does not get any better
Awesome
Awesome service. I've been using Ambit for 2 years now and I've used the travel benefits and the grocery voucher and best of all I've saved a ton of money. Would never go back to TXU or Reliant (have used both).
Recent 3 Star Reviews
Loyal Customer
I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.
Disconnected
Simple. Disconnected me for $56.25 for 3 hrs lol. Hot temp here in Addison Tx Friday thru the Midday, (no less). Ended up paying $79 & change instead of adding it to the next billing cycle. Definitely switching back to previous provider. Not even worth it if u have 2 steal from your consumers Ey?.
Do your research first
When I decided not to renew my contract, my price doubled. I was moving apartments and didn't want to renew with them. Other companies have better pricing. My price for 15 days was the same as 30 days. I came to find out that my leasing agent and her friends were getting free electricity from Ambit based on referrals. I came to find out that this was "illegal." Leasing agents can't recommend only one electric provider. So, we the other customers were paying for their electricity. Their cost was being passed on to us.
Not terrible, but could be better
I was actually a consultant for this company when they first started out. I signed up with them and I have been with them for years. However, I think our relationship is now coming to an end. My bill is suddenly astronomical! Within 2 short months, my bill doubled! I really don't know why! I have looked into my usage, my bills, my plan...nothing makes sense as to my why bill suddenly went from $90ish to just under $200 for an 800sqft. apartment. I think it might have to do with their usage variations, but I guess we shall see. My answer from them is still pending. They're relatively pleasant to speak with and try to be helpful, but if you are looking for a similar bill amount each month, this would not be my pick. Plus, their rates have increased, so you can probably find a better-suited provider in your area for less. Good luck!
I hope I don't regret this...
I'm leaving Ambit after 4 years. I have really never had a problem with them, it just all came down to the best they could offer was a 10.4 average and I found a different company for 10.2. I have read sooo many reviews and Ambit has a lot of bad reviews, but so do so many other companies, including the one I'm switching to. If I regret my switch, Ambit I may see you in another year!!
Good services
I have been a customer of Ambit Energy for about 3 years and my electricity bills have been the lowest then any other company I have been through. Their customer service can be better, but overall, the money I save on my bills overshadows the less then professional customer service line. Whenever its time to renew my contract, I always gets something in the mail from Ambit. Also, if you created an online account, its actually listed there when its time tor renew. I have had my share of issues with Ambit but overall, the service is good.
Do people work here??
I have been a customer for 2 years and have been satisfied with product. The lights turn on when I flip the switch to 'on'. So no complaints there. Where there is a huge issue is the customer service. Since joining..I have called in to customer service 4 times for various non-critical issues. I have NEVER spoken to anyone. I always call during working hours. The recording always says 'we are very busy..you are next in line"..then plays horrible music over and over again. Each call last, on average 45 minutes. Waiting waiting and waiting. If you want to get your blood pressure up, have the need to get frustrated or yell..I would recommend calling Ambit Energy "customer service". What a JOKE.
Craigr64
It okay for me
Great Company
We've had Ambit for a year and half. We were with TXU before that. Ambit has been wonderful! Switching companies was easy and I've never had any problems with billing. I want to sign another contract but am having trouble finding a way to do that on their website. Also, I want to use my reward points but am also having trouble using them on the website.
I am very pleased
I like the free electricity offer and the free travel. The consultant helped me sign up, and has kept in contact with me, which I enjoy. I am not a number, but somebody important. I never have had a problem with the billing, and saved myself over $82 a month, just by switching. My old company (Reliant)offered to match the rate I was getting, but I didn't want to stay with the company that could have offered me lower rates, and didn't.
Satisfied Customer
Ambit has met all expectations. No complaints, friendly service, no issues. Rates are competitively priced and there has been no issues with service or billing.
Bigguy
Ambit is number one in my book
Very good service
I have been with Ambit for 6 months now and they have been great in their service, rate plans and their customer service. Haven't had any problems with their website or paying online.
Not Bad
I signed up for these guys and just got my first bill - good rate and everything is good, so far. . .
Recent 2 Star Reviews
Such liars!
My roommate and I are beyond fed up with Ambit and their lies. Literally EVERY agent tells me something different. One agent said we can pay $50 today Dec 6th and we can pay the past due balance on the 16th (rommate lost their job 2 wks ago and still pending unemployment). So we call today to finalize the arrangements and and now they said we MUST pay by the 14th or it'll be disconnected knowing we lost an income 2 wks ago. They refuse to work with your pay schedule. We're looking to get a lawyer on this scam of a company.
Over charging
My bills are getting out of hand 300 plus dollars light bills on a 10.5kwp. Im in a 2 bedroom apt and barely home due to my job working. There is no way I'm using 2000 plus kwph a month. This company has gotten bad..I do no recommend this company to anyone. It's ridiculous to keep getting this type of bill of electricity when you barely home. I will be ending my services.
Not worth it
I had Ambit for 1 year and the rate was fair for a few months and then starting going up. There is no way to pay half before the due date and then pay the rest with out paying a fee. I paid $289 for February and now for March it's $363.91. And Oncor charges are ridiculous $112. So I am done with Ambit! Cancelled and not going back.
Dishonest billing and business dealings..
I have never been late paying my bill. I was less than 24hrs late on my bill for October. I paid my bill the next day which happened to be pay day and when I had scheduled to pay it anyway. When I noticed that it was late and a late fee had been added to my account, I called to address it. Seems like all their reps are remote, I could hear children in the back ground. The person I spoke with had "submitted for a refund to be allocated to my bill, and told me to pay the difference which was $12.26 less than the amount showing on my account." When I received the next months bill there was only a credit of $2.26 that had been applied to my account and the $10.00 late charge had been reallocated as another fee, which means I had a balance going forward from the previous bill, which also meant that they didn't actually credit me the fee's that they said they did, they just reallocated it to a different line item. When I called to dispute the charges, we went round and round with them not understanding that I never got the credit that they supposedly removed from my account. Which means as long as I paid what my bill showed I would always have a balance going forward. This company lies and cheats to make money. please don't buy into the hype, they are not an honest company to do business with.
Lights out
Cheap rates, but you get what you pay for! Dont expect a text or call if you forget the bill. Out sourced call center , good luck chuck. Look elsewhere the 1 star reviews are probably there for a reason?
Confusing Cancellation
I have been with Ambit Energy since 2017 and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other and was hit with a cancellation fee and stated that I switched to another provider!!!!! I didn't BTW! I just transferred the lights! There's now an investigation. I've only been in the apartment for one month , today. I cannot pay a $200.00 bill. I'm rarely home due to working days through 7 p.m. and most weekends I'm out of town. Oh! And now AE is saying that I no longer have an account with them!!!! HUH! I have lights btw as well...apparently another provider has taken over, but neither I nor AE know who? So Over IT!
The Worst
The plan price seemed okay so I went with them but gosh, the worst customer service and bill delivery system. My bill was always late, missing or non existent. Their agents are uninformed and basically just unequipped to do anything, they will not work with any situation, not even in the middle of a pandemic, for a healthcare worker with covid positive residents in the house after they failed to send the bill. The worst choice I ever made.
Bill is too confusing!
I just moved in with my mother. I tried to read bill statement. It was the most confusing piece of paper I've ever read in my life. I'd give this a 5 stars but I can't call customer service to change anything. Confusing. Why can't Ambit just display our meter reading and bill due? If pay it immediately, but I can't because of all the "adjustments". Too confusing!
Easy to sign up for, impossible to cancel.
Theres absolutely no way to cancel your plan online and they don't answer the phone, so be prepared to be billed indefinitely.
Shady company, Shady practices. 3 yrs of experience
They don't care that its a pandemic and the bill is only 29$, they'll disconnect anyway and then charge a 40$ reconnection fee and then a 15$ disconnect fee.Peices of sh** humansOh and ignore the 'sign up with me and you'll both get 200$'My dad got it but I never did
Billing
I have been charged $35 extra, for Ambits mistake in processing my account.
The customer service rep was very courteous , bur was not able to solve me problem.
Poor customer service
Been with ambit for over 5 years, i always pay my bill on time, today is 7/31/2019 and my bill is due on 8/16/2019, i made a payment today and forgot to adjust the payment date to 8/16/2019 so i went to their website and chatted with andrea,i asked to push my payment to the correct date,she refused,said i could call my bank and stop the payment but there will be a 25.00 returned fee charged,told her you haven't received the monies as yet,no dice,refuced to help so the impression ambit left on me is that they are hungry for your money and not flexible, but i have the power to choose and as soon as this contract is over i am switching.Goodbye ambit you have lost 1 reliable customer for your stupid inflexibility.
MISLEADING
I HAVE BEEN AN AMBIT ENERGY CUSTOMER FOR YEARS AND FOR THE MOST PART THEY DO TRY TO WORK WITH YOU ( OF COURSE AT A PRICE) . RECENTLY THEY CAME UP WITH A NEW PLAN FOR FREE NIGHTS AND SOLAR DAYS. THEY ADVERTISE AN AVERAGE OF 12 CENTS PER KWH WHEN IN TRUTH IT IS 16 CENTS AND THERE IS STILL THAT PESKY ONCOR CHARGE WHICH GETS BIGGER THE MORE YOU USE ELECTRICITY. I CAN NOT UNDERSTAND WHY THEY ARE SO DECEPTIVE WITH THEIR PRICING AND HARD TO READ GRAPHS OF ENERGY USAGE, ESPECIALLY IF YOU HAVE A PLAN LIKE THAT IT SHOULD BE EASY TO READ TO COMPARE SAVINGS SO YOU CAN CHOOSE HONESTLY AND WISELY. ONCE THEY HOOK YOU THOUGH YOU ARE RAKED OVER THE COALS AND CAN NOT OPT OUT WITHOUT A HUGE PENALTY SO I ADVISE ANYONE LOOKING TO CONSIDER EVERY OPTION INCLUDING THE PROVIDER.
Late fees and delivery charges
I do not appreciate getting a late fee for being less than 24 hours late on paying bill. $10.00 is robbery when you are paying basically on time. I also have noticed lately that whatever my light usage is I am paying half that amount in delivery charges... so for a $60.00 usage add $27.00 in delivery fee then and taxes....it is ridiculous....
Its trick.dont trust them
Its trick playing.some how they charge you ever you dont use power. i left my home for vacution for 3 weeksevey think is off. exspet 2 liaght 60w and cealing fan on. when come back found my bill is up 350%.when you call Ambit Energy customer service they wel say smae do every time you complain about you bill.wel check your meater elctric .after that they say like they do it for so many customers every think is ok. you must pay you bill. they stolen your mony some how . dont ever trust like this Ambit Energy or other like this .
In 2015 and they still charge you a fee to pay with a credit/debit card.
Rates kept going up year after year, while payment via online using a credit card is charged "$2.50 - Electronic processing fee"
With all of the power transmission fees and usage fees, this is a pretty good deal for Ambit.
Kind of like how asian business only accept cash, no fees.
Great company, but expensive
Granted, I live in an older, not very well insulated apartment with one energy efficient major kitchen appliance, but after the TDU fees and all, I pay $135/month on average. I also missed the fine print that you're charged $10 if you use less than 1000 kW, which was the case when I tried to lessen my expenses by turning off everything on surge protectors. I haven't had any issues requiring me to call customer service, I just attribute the expense to my selecting them as my option and not using the Power To Choose website. I'll soon be moving and changing companies as well. One with no minimum electricity usage.
AMBIT ENERGY CONTACT INFORMATION
I have many properties that are rentals and resale projects , a friend of mind suggested I try Ambit Energy . The service is OK , the communication is very challenging /
Disconnect
Even though there is an error in my bill and my lights got turned off.... Once I paid what they said I owed my lights were back on within 30 minutes after hours! So I have to be thankful for that until I get to call in tomorrow morning!
Never again.
The billing and customer service departments are nightmares. I had an issue with adding a new checking account. I think what happened is I entered the number incorrectly. I called multiple times and was told my payment was fine. Then I get a call saying it wasn't and that I'll have a fee... even though the gal I talked to couldn't help me fix the problem. I couldn't figure out how to delete or edit the account information and it wouldn't let me add the account because I already had one with that number. so I call customer service and am then told I have a 12 month block that will prevent me from even paying with a checking account at all. The supervisor says there is nothing they can do about it. My deal is if I couldn't edit the account numbers or even see the account numbers I put in I don't know if they are scamming me or if it was my mistake. I asked what the account and routing numbers were and no one I talked to apparently had the ability or authority to see them... they just knew the payment didn't process... even though I was told everything was fine.
The short version... shady, not helpful, parrot policy customer service because the only thing anyone could say is the exact sentence over and over, and an overall lack of training with their employees. Also, I tried to get help through their Facebook page and they deleted my comment. So now I am looking for every review site so no one has to be as irritated and frustrated and the lack of resolution as I am.
Why to not go to ambit
Customer service as a consultant or customer is very poor. They change your plan when they wish and give you excuses for doing it. you get no help or consideration out of them if you fall short do to a any reason you may have. Mine was a wreck and had my back broken, out of work and it was of no fault of mine. They did not care that i was a consultant and in a tight time , there was no help from them or care just cut off the electricity. Got it back on and the bills come late so the charge late fees and threaten you with cut off. Do not recommend them to any one.
There phone ad says: Ask us what we could do to help? yea right!
I asked to talk to management to bring compromise to my situation. Twice I called the Dallas location hoping to speak to a regional manager but all I got was to hold and finally hung up on. Very insensative to customers needs. Oh yea the will sign you up quick and easy but after that your not even worth a number!
Just Say NO!
After being slammed by EnTrust energy, Ambit charged me a $199 "early termination fee." I called Ambit, Entrust Energy, and the PUCT and got everything straightened out EXCEPT Ambit's termination fee... they literally told me that the money was there's and it would be used toward future invoices... what am I, Ambit's loan service? I've been with Ambit since 2005 and this is how they show respect for a customer! I noticed a few attempts to boost Ambit's ratings by there consultant zombies giving good ratings, if you go to Ambit's Facebook site and try to post even a slightly negative comment, you'll be band, I think the same should be done here! I posted a copy of the PUCT's complaint I filed where Ambit was chastised for not taking care of business within the 21 days allotted and it was removed within hours of my post on a Saturday, Labor day weekend!
PUC whip
Recently my Ambit account was hijacked by Entrust Energy. Ambit sent out a second bill which included 600 extra kilowatts I'd used and a $199 early termination fee... understandable. After contacting Ambit I was surprised to find out this situation is quite common. I had paid my bill before realizing it was a new bill so I asked when I would get the $199 fee back; they said it would be applied to future invoices. Now unlike some, I pay my Ambit bill early... I also round the bill up to the nearest dollar, and I've been a loyal customer for over 7 years (almost 7000 useless travel points,) how do they say thanks, by keeping 1.5 months worth of payments. As I was speaking with the Texas PUC about the account hijacking I mentioned Ambits policy of keeping the "spoils" of my situations and applying them to "possible future invoices" and the PUC said "we'll look into this." This morning about 9am I get a call from Ambit wishing to address my PUC complaint and guess what... suddenly I CAN get my $199 fee back as a check, not a credit. In closing, don't get angry; call the PUC. If you don't have a leg to stand on with the PUC, you shouldn't be complaining.
No mam!
This company is so easy to get, but beware they ask for deposits again and again! Their customer service is no where near proffesional. I am just waiting for my contract to be over!
Mr. Mike King
This company has excelent customer service.
Frank
I'm extremely satisfied with my monthly bill, but, as i received my bills, i paid them "promptly" but, with my prompt payment i immediately received a "disconnect notice?" Then trying to get someone on customer service was like pulling teeth? Took 20 minutes? Explained to them that i paid my bill promptly and why the disconnect notice? Customer service looked over my bill and said, well, there my bill was paid in full? Said they would check that out? Yeah, got two more just like that? I dug into my trash and found the post marked envelope from "them&" was mailed to me (from them) on Feb. 08, 2011 and i received the bill between the 9th and 12th...and paid bill promptly on the 14th of Feb....Billing period ended Jan 20th so that took them about 18 days to bill me?? Billing department must have monkeys doing the work to save costs? I have the agent that sold me on this company checking this crap out!
About average compared to other providers
What I dont understand is why when your plan expires they jack up the rate per kWh. Every provider Ive had does it including Ambit. What about customer loyalty? Doesnt matter - its all about hail to the ol mighty dollar. Was an Ambit customer for 2+years and paid late a few times because the bill was so high I couldnt afford it. They charge enormous late fees and will disconnect your service at the drop of a hat then demand the bill + deposit of $400 or greater. I had to pay over $600 to get it reconnected. They turned it off during the summer here in Texas and I have children in my home. I dont think that deregulation should mean deregulating completely. The fees they charge usurious and she be banned. I dont think I save any more money now then I did when TXU was the only provider. I think the whole electricity industry is running a racket.
Will switch when my plan is over
I have the date circled to switch. I have been using for almost 2 years and was an acquired customer through a buy out. I was signed up for an all green policy at a higher rate but thought it was worth it. When the company switched over, there was no all green plan but stated that theirs was comparable but not all green? I was not able to switch my contract without the high term penalty even if it was a different plan in the same company. Now my rate is high without the benefit of supporting 100% wind and solar power. I feel robbed. Can't wait to switch. I did like the ability to pay online and customer service was pleasant, just not helpful. Probably a green plan now, but I don't know that I trust them.
Not the Most Affordable.
Check for better prices.
Buyer Beware under 1000kw
Careful! they charge you $10 a month if you go under 1000 KW like I do in the winter. Buyer beware!
Recent 1 Star Reviews
WORST. EVER.
One of the worst company ever. High bill. Charge too many fees. When talked to customer service they kept saying that my new "plan" will take affect in 1-2 billing cycle. I canceled with them and went with direct energy. I went from paying $200 a month to like $70-80 LOL. WOW. I have a tiny apartment so ambient energy just robbed me so much. Don't go with them.
Overcharged
For starters I live in a 1 bedroom apartment and I live alone. I received a bill of 220.00 and the next month it was 215.00!!! I called customer service and was asked if I had plug-ins and if I unplug my cell phone once it reaches 100% ?!? Of course I laughed and so did she, but I guess it was a script and it was a formality if someone questions their bill. With that being said I made contact with other companies and shared the amount of kws (1030) and was advised that if I had used that amount with their company my statement would've been less than 90.00 dollars. I've have changed my services and paid the early cancellation fee of 200.00 dollars for a grand total of 655.00 in three months. I just received my first full month statement from the new company and I now owe 74.00 dollars which makes more sense because that was what my payments were before I received the 200.00 dollar statements. The friend that signed me up with this company is no longer a friend. This company has 2 Class action lawsuits for over billing and it's public record.
If you're searching for ways to calculate and discover cheap electricity options for apartments in Houston, we recommend you focus on the 500kWh rate. Also, look for a plan with a low monthly fee and no bill credits.
— Matt Oberle on May 29th, 2024
Worse company ever !
Don't use anything but what been needing appliances tvs etc ! 200 dollar bill is bs !
Scam/Pyramid scheme
I'm a single male living in a one bedroom apartment paying a bill of 80-90.00 dollars a month and the next month is 220.00 and the following was 215.00, I called and the rep told me that I should unplug my phone from the charger once it's fully charged and then she asked if I had any plug-ins and I had to laugh to keep from getting upset. So now I've switched service's and now I owe them 255.00 and I had to beg for an extension. To whoever gave them a 5,4 or even a 3 star had to be at the top of the pyramid!! The friend that signed me up for this B.S. Scam is no longer a friend and she can't even look me in the face to apologize to me because she knew it was bs from the beginning.
Worst of the worst
Ambit energy is worst. Please save yourself with high rate, high bill. They are so not accommodating the customer
Ambit energy is the worst , yall better look for a better company
I live in a one bedroom in dallas , Im hardly ever home , I have been with ambit energy for almost 2years , my bill went from $87 to $177 ,they have the worst customer service , the supervisor lacks any sense of communication and to leave the company they are also charging me additional $218 for wanting to cancel after such a disappointing experience with them , I just switch to amigo company and I pay $77 every month now , I hope this helps yall , if there was 0 star rating I would surely use it .
Overcharging
They are over charging their customers and has terrible customer service
Billing
This company is ridiculous I called and payed over the phone. I was not informed of a 60 deposit that needed to be paid. It was also not displayed on my billing to pay online. They shut off our power even with the monthly bill paid. They also said it'll take 24 hours to turn on. We payed the past due and will go without power for 24 hrs?! This is a shit company
Gets 2 bills in one month
Ridiculous.Each time you ask for your contract to be sent in the mail, it never arrives.You pay for what you use then another fee for Center point is added to the bill.Most time is half your price you use is added to Center point .Overpriced.Horrible customer service when querry billings.
Lied to
I was lied to about a transfer and it affecting my new location. I was told no and service was cuz off because 2 people told me that the old bill not affect the new location.. Im blamed for miscommunication on their end and it cost an issue for me and loss of food items because of the lie that was told me by 2 different people
Had to Pay Electricity for Old Apartment
Before we could move my GF had to sign up with an electricity company with her info. In the first apartment me and my GF didn't have any issues until we moved. My GF messaged someone on the website about moving and trying to finalize info. The person left the chat out of nowhere so it never got finalized but they could see when it took place and what was being said. My GF thought everything was all good and finalized, but we still had to pay electricity for the old apartment for an extra 3 months while we weren't living there. We also had to pay the current apartment complex $300 for OUR Electricity. After we realized we were having to pay electricity for the old apartment my GF called to let them know the new address and that we were still paying for the old apartment electricity so the guy took $20 off how much we owe. The next day the power randomly got shut off for us and we ended up having to pay $90 just to get it back. Three weeks later we looked at our account and of course were still being charged from the old apartment. When I called Customer Service, the dude was no help, saw the original message they had with my GF and when I was telling him about how we moved 3 months ago before I called. He just kept saying, "you requested to change places this month" and when I asked if he could help out with the amount that's due Today ($255). He said he can help set up a payment plan. He even said that the $90 we had to pay was from the old apartment complex electricity and that the majority of the $255 was electricity from this month. I wish I did a lot more research on Ambit before joining them. I plan on leaving them as fast as I can.
Terrible service - do not use!!!!!
Disconnected my service with no notice on first bill. Oversight due to not being on auto pay and disconnected without warning and took forever to get back on even tho Im in an apartment and paid immediately after disconnect. Terrible customer service. Send emails daily about other stuff but couldnt send an email about bill being due!
Sent to collections
They sent me to collections even though I dont even owe them anything so idk how that makes sense Ive paid my bills!
Bad
Ambit Energy does not care about their customers. I overpaid on a bill and they would not cancel the transaction so that I can make the correct amount payment. I was only trying to pay the current amount due. The online paying system took the full amount that still was not due until 18 days later. They would not give me my money back nor did they care to be helpful.
DON'T USE THESE SCAMMERS
My leasing agent from my apartment told me to sign up with this pyramid scheme that at the time I didn't know was a pyramid scheme. Well my first bill was $400 for one month. I thought it was my plan that was wrong so I changed my service plan. now my second bill is $500. I have a 1 bedroom apartment. I googled them and see everyone is complaining that they're a pyramid scheme. Now I have no idea how I'm going to pay these bills. I just want to cancel and get a new company.
Make sure your lights is on after you enroll with these people.
The reason for my review is I signed up for services supposedly went through a month had passed before they told me they canceled my account didnt reach out to me by phone by email or by mail I had to call myself and ask for my refund only for them to tell me my refund will be issued on a card and will come in the mail 10-14 business days. They said I could have gotten the refund back quicker if i would have called really when no one reached out to me to tell me anything I cant say Athe electricity is bad but customer service here they do not reach out to you I will say its very unprofessional of them.
Dont trust this company
I have had Ambit Energy for over 5 years and continue to have issues. Now I desperately need to get OUT of my 3 year contract. This company is a joke. Your bill is low for a few months then almost triples in cost after and the only explanation and assistance you get is these are fees that come from center point engery & they have NO control over it but also charge there own fees they cant help with either. I was told to call 211 and get assistance from a utility assistance program. I can pay my bill I cant pay double my bill in fess someone else is charging its ridiculous!! Center point charge fees to all light companies but the fact they dont have any programs to assist with these things are why I want out!!! THEY DONT CARE !! Its that simple to them
Inconsiderate with no explanation
Charges are being taken out of me and my husbands accounts and When we call and explain our concern all anyone can say is no no no you didnt pay EVEN IF WE GIVE THEM THE DATE IT WAS PAID .and of course this money hungry scamming company wont let us leave unless we pay a fee.
Loyal Customer
I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.
Worst company ever
I used this company since a little over 2 years and i was always ok, but then 2 months ago they told me i have to switch to a new plan even though my plan was a 36 month deal, when i got the guy on the phone he told me the new plan would be cheaper and i cannot go on with the one i had, ok so i changed and last months bill was higher than ever before, i called and they told me it never changed, lie number 1, than i got my new bill today, i am gone all day so nothing is on, my ac barely ever runs and still its twice as much as last month, i dont know how that can be but they are not even willing to listen to me, this is the worst of the worst, my property manager told me about this company when i moved in, i guess they all work together, i have a 1 bedroom apt and pay more than my daughter and husband with a 2 bedroom place who uses TXU. this here is a scammer company and i threatened them with a lawyer which they ignored.
Scam
I was told to use Ambit at a complex I was considering. The complex made me get electricity etc before approval and I wasnt approved. Called to cancel Ambit. They said they did. Finally moved into another apartment and they hit me with two bills. One for the 1st apartment and mine and tried to get me to pay both!
Used them for a yr at my current complex. No complaints. Bills were between $75-$90. Renewed and 4 months in was on vacation for the summer and my bill was $109, $129 & $129. Now Im August they hit me with two bills, $129 and $206 and cut my electricity off! Its only Aug. 17th and my $206 bill Is for Aug 13-31st. HOW?
To top it off. When I renewed, they offered me plans that differed my original plan and only had the amount and name of the plan. Come to find out, the plan I, Chose, for my APARTMENT is a plan from 2022-2025!!! And to get out of this I have to pay them $299!
When you're looking for cheap electricity for your apartment, you focus on the 500kWh rate, not the 1000 or 2000 kWh rates. Bill Credit plans are not a good idea, look for fixed-rate plans with low Monthly Recurring Charges.
— Vernon Trollinger on January 24th, 2024
Scam!
I called ambit energy last week and ask them how much my bill is to avoid disconnection ( because I never received a bill) the rep inform me it will be 242 and some change so I paid it over the phone. Monday comes around and my lights are off I called ambit energy and the first rep says that I had 2 disconnection notices and I only paid one of them off. (Which made no f******* sense to me) so I got a supervisor she said I would have to pay an additional 215$ plus reconnect fee to turn back on I informed the supervisor that when I called last week they said it was only $242. So the supervisor says she will reconnect my service for a one time courtesy and it will take 2-4hours to restore and I have til Friday to pay $215 or it will be disconnected. So I waited 5 hours and my lights are still not on. Called ambit energy again spoke to a rep saying that I have yo wait 24-48 hours.. this is ridiculous I would not recommend ambit energy I wont to change another electric company but Im stuck with ambit because of a switch hold! Also it seems like my electric bill gets higher and higher every month.
Outrageous charges
Our bill was late 1 day and they sent us a disconnecting notice same day
When we got the next statement
Charges are $15 for late fee No shame
And $10 disconnecting fee ( there was no disconnection because no needed bill was allready pd.
We will take our business somewhere else if they don't drop those outrageous charges immediately ..
Horrible Experience!
Bill was 14 days past due and energy was disconnected.
HATE IT!!!
Payed my light bill 1 day after it was due and was charged $14 late fee. Just paid my light bill of $300, only 2 weeks ago and my light bill is already $396 this is ABSOLUTELY THE WORST COMPANY EVERRR!!! I HATE that I went with them.. you live and you Learn!! Dont chose this company.. save your money!!!
This place sucks
Outrageous prices. Customer service is useless. They can't do anything to the account. They have this feature where you are supposed to be able to see your monthly usage broken down, but it never works. Anytime you ask customer service about it, they're "having a connection problem" or "are undergoing updates". The whole company is a joke.
Bad company
This is the worse energy company l have ever seen. They have variable due dates monthly without telling the customer before you sign up and charge you $8.03 for a late. Poor customer service etiquette and manager is very rude and stupid, he hang up the phone on me because l asked him if he have time to read the contract of his house energy or water company because he told me l should have read the contract they send to me. l am switching my service to a better company. l will make sure that l flash this company on all my social media platforms.
Horrible Customer Service
When I called with a question about my bill, I spoke to 2 different people. The first person want rude but very unhelpful so I asked to be transferred to someone that could maybe help me. From the first minute this person answered, he was openly hostile. I switched providers within the hour - I didn't even care about the cancellation fee.
Very expensive
I have no idea why this company sucks so bad. There is no reason to have such a high electric bill.
The worst electric company in the world
The worst electric company in the world. We lived in Dallas, TX, and lived in a small bedroom apartment we didn't use a microwave or an oven and there was not a dishwasher in my apartment. We don't own a TV! We don't turn on the heater or AC unless the temperature gets too hot/cold. We were barely home and it was just me and my spouse. We turn off everything when we are not using the appliances/devices but we had to pay about $100 each month.A week before we moved out, a technician from another company said our meter has been reading wrong. After calling Ambit's customer service many times about the bill, they didn't even offer a solution that they can send people out to check the meter.This company is a bait and switch. They are the nicest when they're selling but when you have a concern they are rude at customer service and they just don't care.Here's a hint if you will be paying a lot for electricity when choosing a company: Don't choose a company that does philanthropy work and that has many programs such as referrals, or free summer energy (because nothing is free) because they will suck your hard-earned money and you're paying for someone's else electricity. The salesperson, Eddie Pina, that we work with was benefitting from the referral program and he ended up not paying for electricity. We had his personal number and he only answered when it was time for us to switch to Ambit. However, when I had questions about the bill. He ignored us and showed that he didn't care and did not even offer a solution perhaps having people come out to check the meter. Before switching to Ambit try calling customer service to see how they handle calls even before you become their customer to see their true side. I will never recommend this company even to my enemies.
Scammers and Fraudsters
I've been paying a $1000 dollar balance since last year. The balance never goes down. After checking my payment history, I am missing payments. Terrible company!!!
This Company is a Scam
Four months after I canceled with Ambit due to moving out of my apartment, and into a house I received a collection from the credit bureau which drastically affected my credit score. I had $0.00 as a total amount due, with zero invoices of the amount that I "supposedly owed" on the Ambit portal. I do not understand how I was supposed to pay for something I did not know about. I have never missed a payment on anything including my credit card being paid in full every month. If you choose this company, expect hidden fees that you will not know about once you cancel. Major Deragatorys will show on your account when you never expect them! Hopefully, the proof I provided to collections will reverse this nonsense.
The should offer a zero star option.
Overcharged 15 Cents a kWh actually comes to 17 cents both ridiculous. Locked in a contract they want to overcharge to leave. Not much help AT ALL with payment arrangements.
They suck
I moved into my new apartment and there was a switch hold on the mitter they couldn't remove it because of the tendent before me. When I talked to the representative they kept giving me the run around and didn't do shit I guess the Indians or arub people don't know how to do a simple task I've been without light for a week already bullshit
Rude, inconvenient and overpriced
Overcharge for services and dont communicate with you, hang up on you, horrible customer service
Unprofessional customer service warning stay away from Ambit
Had electric with Ambit called in and they would not talk to me about my account. I am the president of the corporation and the one who set electric up at Ambit but was told I was not An authorized person on the account. Customer service rep was a foreigner and could not be understood they need English speaking people who can communicate and have customer service skills. Avoid Ambit at all cost
Suddenly my bill doubled
After little change in weather suddenly my bill jumped to $400. I have never had a $400 light bill in all my years of paying bills. Two months in a row Ive been charged it now. Our water heater and stove are on gas to begin with. And that didnt change at all. I called and could barely understand the customer service rep and basically they just said that they would send someone to check the meter, on my dime, and that I still had to pay the bill.
Very Unhappy
WORST customer service I have ever experienced. Had disconnected services in July 2021. Now March 2022. They continued to send a bill for 9 months with late fees and taxes and late fees on top of late fees. Could not get off their customer list. Our company had two leadership changes in the last 3 years and they still had old contact information. This leadership is not originally from TX in general and had no idea who these people were. Ambit customer service would NOT help in any way to resolve this issue because we were not listed as contacts. (Like how do we find out who they are. We are not from around this area of service. ) I would NOT recommend this service to anyone, especially one that adds late fees and service charges to late fees and service charges, when you have exhausted efforts to disconnect from their service.
Dont use this company
I live alone and this is my first apartment, I was suggested by my property manager but my mistake. I have a 2bdr,2bth so guest can have some where to sleep when they come over. I also have a two jobs so Im literally never at home but every month for the past 3 months my light bill has been $250 and once again Im never home and no one uses that other room or bathroom literally EVER and Im never home. I thought that was normal until my dad told me he pays that for his house. I dont know what theyre charging or where there getting there prices of usage from but Im switching over to a different company because its just odd
All Reviews By Date
WORST. EVER.
One of the worst company ever. High bill. Charge too many fees. When talked to customer service they kept saying that my new "plan" will take affect in 1-2 billing cycle. I canceled with them and went with direct energy. I went from paying $200 a month to like $70-80 LOL. WOW. I have a tiny apartment so ambient energy just robbed me so much. Don't go with them.
Overcharged
For starters I live in a 1 bedroom apartment and I live alone. I received a bill of 220.00 and the next month it was 215.00!!! I called customer service and was asked if I had plug-ins and if I unplug my cell phone once it reaches 100% ?!? Of course I laughed and so did she, but I guess it was a script and it was a formality if someone questions their bill. With that being said I made contact with other companies and shared the amount of kws (1030) and was advised that if I had used that amount with their company my statement would've been less than 90.00 dollars. I've have changed my services and paid the early cancellation fee of 200.00 dollars for a grand total of 655.00 in three months. I just received my first full month statement from the new company and I now owe 74.00 dollars which makes more sense because that was what my payments were before I received the 200.00 dollar statements. The friend that signed me up with this company is no longer a friend. This company has 2 Class action lawsuits for over billing and it's public record.
If you're searching for ways to calculate and discover cheap electricity options for apartments in Houston, we recommend you focus on the 500kWh rate. Also, look for a plan with a low monthly fee and no bill credits.
— Matt Oberle on May 29th, 2024
Worse company ever !
Don't use anything but what been needing appliances tvs etc ! 200 dollar bill is bs !
Scam/Pyramid scheme
I'm a single male living in a one bedroom apartment paying a bill of 80-90.00 dollars a month and the next month is 220.00 and the following was 215.00, I called and the rep told me that I should unplug my phone from the charger once it's fully charged and then she asked if I had any plug-ins and I had to laugh to keep from getting upset. So now I've switched service's and now I owe them 255.00 and I had to beg for an extension. To whoever gave them a 5,4 or even a 3 star had to be at the top of the pyramid!! The friend that signed me up for this B.S. Scam is no longer a friend and she can't even look me in the face to apologize to me because she knew it was bs from the beginning.
Worst of the worst
Ambit energy is worst. Please save yourself with high rate, high bill. They are so not accommodating the customer
Ambit energy is the worst , yall better look for a better company
I live in a one bedroom in dallas , Im hardly ever home , I have been with ambit energy for almost 2years , my bill went from $87 to $177 ,they have the worst customer service , the supervisor lacks any sense of communication and to leave the company they are also charging me additional $218 for wanting to cancel after such a disappointing experience with them , I just switch to amigo company and I pay $77 every month now , I hope this helps yall , if there was 0 star rating I would surely use it .
Overcharging
They are over charging their customers and has terrible customer service
Patient and great customer service
I had switched over light companies and got approved with zero dollars down for a deposit with ambit. Ms. Shekayla was so knowledgeable of everything and helpful. We need more customer service reps/consultants/agents like her thanks ambit for providing me with great service for an affordable price
The best light companies in Houston will provide a number of accomodations for deposits, if you fall into certain categories. We have written a guide to switching electric companies to help people understand their options.
— Matt Oberle on January 24th, 2024
Billing
This company is ridiculous I called and payed over the phone. I was not informed of a 60 deposit that needed to be paid. It was also not displayed on my billing to pay online. They shut off our power even with the monthly bill paid. They also said it'll take 24 hours to turn on. We payed the past due and will go without power for 24 hrs?! This is a shit company
Such liars!
My roommate and I are beyond fed up with Ambit and their lies. Literally EVERY agent tells me something different. One agent said we can pay $50 today Dec 6th and we can pay the past due balance on the 16th (rommate lost their job 2 wks ago and still pending unemployment). So we call today to finalize the arrangements and and now they said we MUST pay by the 14th or it'll be disconnected knowing we lost an income 2 wks ago. They refuse to work with your pay schedule. We're looking to get a lawyer on this scam of a company.
Gets 2 bills in one month
Ridiculous.Each time you ask for your contract to be sent in the mail, it never arrives.You pay for what you use then another fee for Center point is added to the bill.Most time is half your price you use is added to Center point .Overpriced.Horrible customer service when querry billings.
Lied to
I was lied to about a transfer and it affecting my new location. I was told no and service was cuz off because 2 people told me that the old bill not affect the new location.. Im blamed for miscommunication on their end and it cost an issue for me and loss of food items because of the lie that was told me by 2 different people
Had to Pay Electricity for Old Apartment
Before we could move my GF had to sign up with an electricity company with her info. In the first apartment me and my GF didn't have any issues until we moved. My GF messaged someone on the website about moving and trying to finalize info. The person left the chat out of nowhere so it never got finalized but they could see when it took place and what was being said. My GF thought everything was all good and finalized, but we still had to pay electricity for the old apartment for an extra 3 months while we weren't living there. We also had to pay the current apartment complex $300 for OUR Electricity. After we realized we were having to pay electricity for the old apartment my GF called to let them know the new address and that we were still paying for the old apartment electricity so the guy took $20 off how much we owe. The next day the power randomly got shut off for us and we ended up having to pay $90 just to get it back. Three weeks later we looked at our account and of course were still being charged from the old apartment. When I called Customer Service, the dude was no help, saw the original message they had with my GF and when I was telling him about how we moved 3 months ago before I called. He just kept saying, "you requested to change places this month" and when I asked if he could help out with the amount that's due Today ($255). He said he can help set up a payment plan. He even said that the $90 we had to pay was from the old apartment complex electricity and that the majority of the $255 was electricity from this month. I wish I did a lot more research on Ambit before joining them. I plan on leaving them as fast as I can.
Terrible service - do not use!!!!!
Disconnected my service with no notice on first bill. Oversight due to not being on auto pay and disconnected without warning and took forever to get back on even tho Im in an apartment and paid immediately after disconnect. Terrible customer service. Send emails daily about other stuff but couldnt send an email about bill being due!
Sent to collections
They sent me to collections even though I dont even owe them anything so idk how that makes sense Ive paid my bills!
Bad
Ambit Energy does not care about their customers. I overpaid on a bill and they would not cancel the transaction so that I can make the correct amount payment. I was only trying to pay the current amount due. The online paying system took the full amount that still was not due until 18 days later. They would not give me my money back nor did they care to be helpful.
DON'T USE THESE SCAMMERS
My leasing agent from my apartment told me to sign up with this pyramid scheme that at the time I didn't know was a pyramid scheme. Well my first bill was $400 for one month. I thought it was my plan that was wrong so I changed my service plan. now my second bill is $500. I have a 1 bedroom apartment. I googled them and see everyone is complaining that they're a pyramid scheme. Now I have no idea how I'm going to pay these bills. I just want to cancel and get a new company.
Make sure your lights is on after you enroll with these people.
The reason for my review is I signed up for services supposedly went through a month had passed before they told me they canceled my account didnt reach out to me by phone by email or by mail I had to call myself and ask for my refund only for them to tell me my refund will be issued on a card and will come in the mail 10-14 business days. They said I could have gotten the refund back quicker if i would have called really when no one reached out to me to tell me anything I cant say Athe electricity is bad but customer service here they do not reach out to you I will say its very unprofessional of them.
Dont trust this company
I have had Ambit Energy for over 5 years and continue to have issues. Now I desperately need to get OUT of my 3 year contract. This company is a joke. Your bill is low for a few months then almost triples in cost after and the only explanation and assistance you get is these are fees that come from center point engery & they have NO control over it but also charge there own fees they cant help with either. I was told to call 211 and get assistance from a utility assistance program. I can pay my bill I cant pay double my bill in fess someone else is charging its ridiculous!! Center point charge fees to all light companies but the fact they dont have any programs to assist with these things are why I want out!!! THEY DONT CARE !! Its that simple to them
Inconsiderate with no explanation
Charges are being taken out of me and my husbands accounts and When we call and explain our concern all anyone can say is no no no you didnt pay EVEN IF WE GIVE THEM THE DATE IT WAS PAID .and of course this money hungry scamming company wont let us leave unless we pay a fee.
Loyal Customer
I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.
Loyal Customer
I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed.
Worst company ever
I used this company since a little over 2 years and i was always ok, but then 2 months ago they told me i have to switch to a new plan even though my plan was a 36 month deal, when i got the guy on the phone he told me the new plan would be cheaper and i cannot go on with the one i had, ok so i changed and last months bill was higher than ever before, i called and they told me it never changed, lie number 1, than i got my new bill today, i am gone all day so nothing is on, my ac barely ever runs and still its twice as much as last month, i dont know how that can be but they are not even willing to listen to me, this is the worst of the worst, my property manager told me about this company when i moved in, i guess they all work together, i have a 1 bedroom apt and pay more than my daughter and husband with a 2 bedroom place who uses TXU. this here is a scammer company and i threatened them with a lawyer which they ignored.
Scam
I was told to use Ambit at a complex I was considering. The complex made me get electricity etc before approval and I wasnt approved. Called to cancel Ambit. They said they did. Finally moved into another apartment and they hit me with two bills. One for the 1st apartment and mine and tried to get me to pay both!
Used them for a yr at my current complex. No complaints. Bills were between $75-$90. Renewed and 4 months in was on vacation for the summer and my bill was $109, $129 & $129. Now Im August they hit me with two bills, $129 and $206 and cut my electricity off! Its only Aug. 17th and my $206 bill Is for Aug 13-31st. HOW?
To top it off. When I renewed, they offered me plans that differed my original plan and only had the amount and name of the plan. Come to find out, the plan I, Chose, for my APARTMENT is a plan from 2022-2025!!! And to get out of this I have to pay them $299!
When you're looking for cheap electricity for your apartment, you focus on the 500kWh rate, not the 1000 or 2000 kWh rates. Bill Credit plans are not a good idea, look for fixed-rate plans with low Monthly Recurring Charges.
— Vernon Trollinger on January 24th, 2024
Scam!
I called ambit energy last week and ask them how much my bill is to avoid disconnection ( because I never received a bill) the rep inform me it will be 242 and some change so I paid it over the phone. Monday comes around and my lights are off I called ambit energy and the first rep says that I had 2 disconnection notices and I only paid one of them off. (Which made no f******* sense to me) so I got a supervisor she said I would have to pay an additional 215$ plus reconnect fee to turn back on I informed the supervisor that when I called last week they said it was only $242. So the supervisor says she will reconnect my service for a one time courtesy and it will take 2-4hours to restore and I have til Friday to pay $215 or it will be disconnected. So I waited 5 hours and my lights are still not on. Called ambit energy again spoke to a rep saying that I have yo wait 24-48 hours.. this is ridiculous I would not recommend ambit energy I wont to change another electric company but Im stuck with ambit because of a switch hold! Also it seems like my electric bill gets higher and higher every month.
Outrageous charges
Our bill was late 1 day and they sent us a disconnecting notice same day
When we got the next statement
Charges are $15 for late fee No shame
And $10 disconnecting fee ( there was no disconnection because no needed bill was allready pd.
We will take our business somewhere else if they don't drop those outrageous charges immediately ..
Horrible Experience!
Bill was 14 days past due and energy was disconnected.
HATE IT!!!
Payed my light bill 1 day after it was due and was charged $14 late fee. Just paid my light bill of $300, only 2 weeks ago and my light bill is already $396 this is ABSOLUTELY THE WORST COMPANY EVERRR!!! I HATE that I went with them.. you live and you Learn!! Dont chose this company.. save your money!!!
This place sucks
Outrageous prices. Customer service is useless. They can't do anything to the account. They have this feature where you are supposed to be able to see your monthly usage broken down, but it never works. Anytime you ask customer service about it, they're "having a connection problem" or "are undergoing updates". The whole company is a joke.
Bad company
This is the worse energy company l have ever seen. They have variable due dates monthly without telling the customer before you sign up and charge you $8.03 for a late. Poor customer service etiquette and manager is very rude and stupid, he hang up the phone on me because l asked him if he have time to read the contract of his house energy or water company because he told me l should have read the contract they send to me. l am switching my service to a better company. l will make sure that l flash this company on all my social media platforms.
Horrible Customer Service
When I called with a question about my bill, I spoke to 2 different people. The first person want rude but very unhelpful so I asked to be transferred to someone that could maybe help me. From the first minute this person answered, he was openly hostile. I switched providers within the hour - I didn't even care about the cancellation fee.
Very expensive
I have no idea why this company sucks so bad. There is no reason to have such a high electric bill.
The worst electric company in the world
The worst electric company in the world. We lived in Dallas, TX, and lived in a small bedroom apartment we didn't use a microwave or an oven and there was not a dishwasher in my apartment. We don't own a TV! We don't turn on the heater or AC unless the temperature gets too hot/cold. We were barely home and it was just me and my spouse. We turn off everything when we are not using the appliances/devices but we had to pay about $100 each month.A week before we moved out, a technician from another company said our meter has been reading wrong. After calling Ambit's customer service many times about the bill, they didn't even offer a solution that they can send people out to check the meter.This company is a bait and switch. They are the nicest when they're selling but when you have a concern they are rude at customer service and they just don't care.Here's a hint if you will be paying a lot for electricity when choosing a company: Don't choose a company that does philanthropy work and that has many programs such as referrals, or free summer energy (because nothing is free) because they will suck your hard-earned money and you're paying for someone's else electricity. The salesperson, Eddie Pina, that we work with was benefitting from the referral program and he ended up not paying for electricity. We had his personal number and he only answered when it was time for us to switch to Ambit. However, when I had questions about the bill. He ignored us and showed that he didn't care and did not even offer a solution perhaps having people come out to check the meter. Before switching to Ambit try calling customer service to see how they handle calls even before you become their customer to see their true side. I will never recommend this company even to my enemies.
Great service and plans!
I used Ambit Energy when I lived in Dallas and really enjoyed the service I received. I also qualified for theirnfree energy program when I referred 15 people to the service. Now I'm in Austin and can't use the service BUT I was able to get the Free Energy credits transferred to my grandma in Houston who is still an Ambit Energy customer. That's so awesome!
Ambit is a fairly big player among Texas electricity suppliers. While there are some who swear by Ambit, their business model is controversial.
Here at Texas Electricity Ratings, we've sifted through plans and companies to bring you the best electricity providers in Texas, so you can purchase with confidence that you're getting a good plan and a great rate.
— Linda Tognini on May 29th, 2024
Scammers and Fraudsters
I've been paying a $1000 dollar balance since last year. The balance never goes down. After checking my payment history, I am missing payments. Terrible company!!!
This Company is a Scam
Four months after I canceled with Ambit due to moving out of my apartment, and into a house I received a collection from the credit bureau which drastically affected my credit score. I had $0.00 as a total amount due, with zero invoices of the amount that I "supposedly owed" on the Ambit portal. I do not understand how I was supposed to pay for something I did not know about. I have never missed a payment on anything including my credit card being paid in full every month. If you choose this company, expect hidden fees that you will not know about once you cancel. Major Deragatorys will show on your account when you never expect them! Hopefully, the proof I provided to collections will reverse this nonsense.
The should offer a zero star option.
Overcharged 15 Cents a kWh actually comes to 17 cents both ridiculous. Locked in a contract they want to overcharge to leave. Not much help AT ALL with payment arrangements.
They suck
I moved into my new apartment and there was a switch hold on the mitter they couldn't remove it because of the tendent before me. When I talked to the representative they kept giving me the run around and didn't do shit I guess the Indians or arub people don't know how to do a simple task I've been without light for a week already bullshit
Over charging
My bills are getting out of hand 300 plus dollars light bills on a 10.5kwp. Im in a 2 bedroom apt and barely home due to my job working. There is no way I'm using 2000 plus kwph a month. This company has gotten bad..I do no recommend this company to anyone. It's ridiculous to keep getting this type of bill of electricity when you barely home. I will be ending my services.
Rude, inconvenient and overpriced
Overcharge for services and dont communicate with you, hang up on you, horrible customer service
Unprofessional customer service warning stay away from Ambit
Had electric with Ambit called in and they would not talk to me about my account. I am the president of the corporation and the one who set electric up at Ambit but was told I was not An authorized person on the account. Customer service rep was a foreigner and could not be understood they need English speaking people who can communicate and have customer service skills. Avoid Ambit at all cost
Suddenly my bill doubled
After little change in weather suddenly my bill jumped to $400. I have never had a $400 light bill in all my years of paying bills. Two months in a row Ive been charged it now. Our water heater and stove are on gas to begin with. And that didnt change at all. I called and could barely understand the customer service rep and basically they just said that they would send someone to check the meter, on my dime, and that I still had to pay the bill.
Very Unhappy
WORST customer service I have ever experienced. Had disconnected services in July 2021. Now March 2022. They continued to send a bill for 9 months with late fees and taxes and late fees on top of late fees. Could not get off their customer list. Our company had two leadership changes in the last 3 years and they still had old contact information. This leadership is not originally from TX in general and had no idea who these people were. Ambit customer service would NOT help in any way to resolve this issue because we were not listed as contacts. (Like how do we find out who they are. We are not from around this area of service. ) I would NOT recommend this service to anyone, especially one that adds late fees and service charges to late fees and service charges, when you have exhausted efforts to disconnect from their service.
Not worth it
I had Ambit for 1 year and the rate was fair for a few months and then starting going up. There is no way to pay half before the due date and then pay the rest with out paying a fee. I paid $289 for February and now for March it's $363.91. And Oncor charges are ridiculous $112. So I am done with Ambit! Cancelled and not going back.
Dont use this company
I live alone and this is my first apartment, I was suggested by my property manager but my mistake. I have a 2bdr,2bth so guest can have some where to sleep when they come over. I also have a two jobs so Im literally never at home but every month for the past 3 months my light bill has been $250 and once again Im never home and no one uses that other room or bathroom literally EVER and Im never home. I thought that was normal until my dad told me he pays that for his house. I dont know what theyre charging or where there getting there prices of usage from but Im switching over to a different company because its just odd
Ambit worst energy company
I've been with this company for almost 3yrs but noticed they give customer estimated bill I used to pay $25 because my apartment is very small and I work nights so barely at home but later went to $30+ and $50+ mind you my usage hasn't changed but yet my bills going higher and later $80+ called customer service but like always they're rude most them and they don't know their job what amazed me was when my usage was sent they claim I use light mostly at night but yet I'm @ work ambit is just a scam perioddt run from them they're thieves
Stay far away
Heat off lights off, free nights you still will be charged. If I could give zero stars I would. Customer service knows as much as the person asking questions.
IF I COULD GIVE ZERO STARS I WOULD
I was severely overcharged and mislead about free night and whatnot. Theyre definitely not a trustworthy company as far as sticking to free nights. I was charged an average bill of $150/month for 600sq.ft apt. They have nothing below 14Cents/w. So truthfully if I wasnt new to Texas they wouldnt have gained me as a customer. Ill do more research next time!
Power shut off before due date - $0 past due!
I received a statement the week of 1/27/22 in the mail, with a $0 past due amount and current amount due on 2/9/22. Today, 2/8/22, I came home to no power, and when I called Ambit they were rude and said I would have to pay the past due balance and the reconnect fees to have my power restored! I asked them to LOOK at the last bill they sent and even though it was acknowledged that the bill was not due till the next day, and the past due was $0 they refused to help- then ignored me to where I said hello?? As there was silence on their end - only to be told to pay the past due balance and reconnect fee to restore power within 24 hours. Seriously?? Even my middle school age daughter who heard my conversation with the supervisor said they need to check on that, thats not a supervisor. THEN, when the supervisor hung up on me, and I hit redial - the person who answered said I had called TXU and didnt have any record of my account! I called back again, using the same number and it was indeed Ambit. This was a horrible night all due to Ambit, and all the groceries in my fridge and freezer and the groceries I purchased on my way home from work are ruined. I have had service for over 2 years With this company, and know what the statements look like, how they work, and I am not an idiot. They covered up their mistake and made me pay the price for it. Dont use AMBIT!!!
Worse customer service & they do not care about the customer
So Ive been with this company for almost two years, well i tried to transfer my power since i moved & im in a LEGAL CONTRACT , they told me i could not transfer my power b|c they had notice to drop but it wasnt a notice from me nor did i authorize this ! I also asked when would i been noticed they stated oh you wouldve received a final bill however a final bill is not a damn notice nor do i give them permission to end my contract
Customer care is a joke
The Ambit site has had some major glitches in the last couple of months. When I went to pay my bill by using my saved bank account, the page froze as if the payment didn't go through successfully. I went through the payment process again this time typing in my card. It charged me twice so I called the next day when it appeared in account activity. They said they could only send me a check in 7-14 days or I could just let it roll over. As I had a full month before my next payment, I declined this offer to let it roll over. I know that refund to my card was 100% an option for any major business and sending a check or "pre-paid card" isn't ethical business practices. I talked to a supervisor who finally said I would have a refund in 24 hours. It never came. I called today and apparently the supervisor decided to INSTEAD go ahead and apply the amount to my account which I had specifically declined. Every call has an automated message saying that the call will be recorded for "customer satisfaction"... They refused to go back and listen and just kept saying nothing was possible at this point because the amount had been applied to my account already. I have gone ahead and reported this incident to the Attorney General. I have to switch energy suppliers in a month and that will be a hassle well worth it.
Crooks
This is the worst energy provider and if you want to give them all your hard earned money and let them lie to you, this is your provider! I have not one good thing to say about this company other than there crooks! I could give them no stars but they dont deserve any!
Electricity Turned Off
I have been with Ambit for about a year. I am on autopay and have used the same credit since I opened my account. Today, my electricity was turned off for non-payment. I called and was told my credit card didn't go through when they tried to charge it. Never received an email or notification of the issue. So, I put payment on the same credit card they couldn't charge - that has been tied to the account the entire time. A lot of time and "energy" wasted. Not good when you are working from home. Hope no one else has this same issue. Not fun.
Rip off
I requested new services backs in Oct. Oct 15th to be exact. I paid my deposit online. My services were supposed to be turned the next day. I called the next day to get an update and was told oh you werent approved I asked do you not call and let people know and the cs rep said no we dont do that then I had to argue with the rep about why I wanted to cancel and needed a refund. We are going on almost 3 months and I have still not received my refund. They have the worst customer service. That should shut down. They are a complete RIP OFF
Trickery at every move
A girl that used to work at the leasing office where I live had meChoose Ambit since I was brand new to Houston.That was my first mistake. Whenever I see her next, Im going to give her earful. They have bad everything! Customers service is terrible, prices, all under the guise of shape shifting, giving you trickery to the nth degree. Im out of here the first chance I get and will choose a lesser of several evils.
PLEASE DON'T GET AMBIT THEY ARE FRAUD
Please for the sake of God don't get ambit energy, What they do is go to Apartment manager and use them to get to you, they are scammer they over charge me and then they include miscellaneous every month for no reason, my previous apt of 2 bedroom the maximum was $76 and now moving here I switch to them and I only stay at home for 13days in a mo th and I ended up paying $97-$99. Pls stay away they are fraudster the energy commission should hold them responsible.
My lights have been out two days
I came home to my lights off after I received no bill ! I called and ask could I get an extension til the morning. They said yes I woke up my power was off! So then I went to pay it has been 36 hour my lights ARE STILL off. They keep saying they are sending the request to oncore oncore is saying they are not! So now its literally all a waiting game ! I am torn it is freezing my food had to be thrown away because my lights have been out I am so disappointed in this cheap electricity company run for your life
Dishonest billing and business dealings..
I have never been late paying my bill. I was less than 24hrs late on my bill for October. I paid my bill the next day which happened to be pay day and when I had scheduled to pay it anyway. When I noticed that it was late and a late fee had been added to my account, I called to address it. Seems like all their reps are remote, I could hear children in the back ground. The person I spoke with had "submitted for a refund to be allocated to my bill, and told me to pay the difference which was $12.26 less than the amount showing on my account." When I received the next months bill there was only a credit of $2.26 that had been applied to my account and the $10.00 late charge had been reallocated as another fee, which means I had a balance going forward from the previous bill, which also meant that they didn't actually credit me the fee's that they said they did, they just reallocated it to a different line item. When I called to dispute the charges, we went round and round with them not understanding that I never got the credit that they supposedly removed from my account. Which means as long as I paid what my bill showed I would always have a balance going forward. This company lies and cheats to make money. please don't buy into the hype, they are not an honest company to do business with.
HORRIBLE
DONT SWITCH OR DONT CONSIDER GETTING THEM !!!! THEY WANTED TO CHARGE ME OVER $70 FOR A MONTH WHEN I HAVENT BEEN HOME !!!!!!!!!!! THEY OVERCHARGE & CUSTOMER SERVICE IS HORRIBLE NO HELP!!!
Transferring account
I sold business and transferred the contract to the new business. All paperwork was done and submitted to ambit. The new owner decided that he wanted to switch companies instead of going after him the continued to bill me. The attached the bill to another address and threatened to cut off electricity. Multiple attempt to contact ambit went unanswered. If they would let me give a zero for a rating I would. 1 is too high.
Very poor service for all
Everything is messy with them from the beginning of the day. Call center service is very poor, call center people don't know what they are talking about. always have to talk to CS Manager to elaborate on the situation. Inaccurate billing, please be careful about your miscellaneous bill charge for you every month. They have some reason to say. Waiting to disconnect this service soon. NOT RECOMMENDED TO ANYBODY. Search another carrier with good service.
Blatantly Lied About Pricing
I called about pricing because of a recommendation from my new apartment manager. I was promised a rate of 6.7 kWh by the representative and I get my first bill and it is actually 13.7, over double what they promised! I am beyond upset at the total disregard for integrity/honesty and will be cancelling my service as soon as possible
I really wish I could give zero stars
The customer service representatives over the phone are terrible. I was told two different things and then they don't honor anything they say. I'm not sure why this service was recommended to me and if it gets recommended to you I suggest you do your own research. The customer service people have no idea how to help, seems like they just say whatever which is considered lying to some. The rates are going up and the service is not improving for me. Ambit is one big headache, unless you have money to BLOW!
Wish I could give a 0!!
Horrible experience...& management is help!
No care or morals for people
I was told within a 30 second call on a Friday that my energy would be shut off due to paying a bill 1 day late. Within 5 minutes of that call, I paid my bill. After paying my small bill amount, I was then told my energy would be turned on within 2-4 hours. It has now been 20 hours and NOW Im being told it takes 24 hours. The best part is that Im ALSO told they dont turn electricity on, on the weekends. WTF ? Is this a joke ? I live in Texas in 100 degree heat and all my groceries are gone. Disappointed this company has only been insensitive, immoral, and absolutely ridiculous within a month of signing. I DO NOT recommend. They owe me $1,000 of groceries! Hope theyre happy with my $172 bill (which is grossly overcharged for one person I might add).
They lie about their rates
What are the odds that as soon as I renew my contract with them they wanna send me a bill for 2x what I have ever paid.
Cancelled my account then sent me to collections
I was a customer on autopay without any issues, on a one year contract. About 5 months in, Ambit discontinued my service. I only knew this bc I had a fee on my apartment rental acct which the apt mgr said was a "house electric charge".. about $100. The apartment will do this when the tenant has no utility company, b/c you can't live there without utilities and you need to be paying for your utilities. When I called Ambit, they couldn't tell me why this happened and would do a "deep dive". A couple weeks later they contact me to say that someone applied for service with another company using my apartment unit #, and that service was switched out of my name to the other person's name. Long story short, during the time Ambit cancelled my account (6 wks) they still billed me for about $300 while I was paying for "house electric" with my apartment. They lied and said they didn't cancel me but couldn't explain why there was a cancellation fee on my account. Ambit totally screwed this whole thing up, lied, charged me for service not provided and then sent me to collections. I'm overpaying $300 but can't be bothered to fight them b/c it's too convoluted. Ambit's customer service is also atrocious- as you can imagine I had to call in multiple times and they either hang up on you while you're on hold, can't figure out your bill or will argue that you are wrong and lie to your face. Moral: DON'T USE AMBIT. I got set up with TXU after that (the apt "house electric") and it's been great.
Dont use them
Ive been with ambit for about two years. When I moved I asked them to change my billing address which was never done. I received my bills late each month since they were forwarded to my new house. They refused to credit me back a late fee and disconnect fee. Customer service will not make it right. See you ambit off to another provider.
Ambit sucks
This was THE worst electric company Ive ever had! I have so many PUC complaints on them its not even funny but my last complaint about my inadvertent loss topped the cake. My electric was switched out, my apts & I had to work on this for the fact no one would tell me anything coz my name wasnt on the bill the persons name my electric was in wasnt even living in my apts! They lied to the state saying they tried to contact me when my inadvertent loss happened. Thats a lie. Do not get electric here. Besides being high as hell, they are not a good company. Ive gotten all my info together & finally got a lawyer because it ridiculous how a company can act and not even care. & for the state to not even take issues like this serious is a problem. They are also WAY to high. I have a one bedroom apt & was paying close to 200$ a month. I now have GME & my bill isnt even 100$!!! F&$! This company and everything they stand for. Ill see them in court.
Save yourself!
I've been with Ambit for 3 years. The first year started off great! I'm an energy cheapskate so everything gets turned off. For 3 years I haven't changed anything about how much electricity I use. Yet my. Is getting higher and higher? If anything I'm using less energy than before? It's not worth it! Look for something else!
Ambit is an absolute joke
I am literally fuming. They tell me I have a smart meter but don't send anyone to check on them to make sure it's accurate readings and when you request a reading be done, they want to charge a fee on top of the ridiculous amount you're already having to pay even when you hardly use any electricity in your tiny apartment. DO NOT SIGN ON WITH THEM! I feel as if I've been robbed.
Biggest scam- Lived in several different apartments never paid over $120
Had this service for a month and a half and immediately canceled high prices and a bunch of bull shit charges it's my fault for not doing enough research and now I'm stuck with a $200 cancellation fee. DO NOT SIGN UP FOR AMBIT my apartment locators reccomended them and I didn't think twice and now I have to deal with this bull shit.
Not Trusted Company
There are hidden fees included and the customer service can't provide you with any legal document for the extra charge, I'd scheduled 8/30/2021 to stop my service forever.
Copied this from my bill> Current miscellaneous adjustments: $ 62.47.
Please don't let this company scams you too.
Will never again use this provider.
I was barely home ever and I was living in a very small apartment and paying over 100 dollars even when there was no electricity usage. Even friends that owned a house payed less. Horrible provider
Their website is horrible
They shut off my electricity because theirr website for some reason won't take my payment. I've tried multiple ways of paying for it and then got a notice that it wasn't paid. I called and they said it was my fault and that I should have made sure that it went through. I had to pay to turn it back on and pay late fees even after I had confirmation that I paid it but it never pulled out of my account. I've tried to set up auto pay three times and it still says I'm not signed up for auto pay. They told me that it could be up to 24 hours before my electricity would be turned back on, thankfully it didn't take that long. Overall I'm super dissatisfied.
Save your self and your money- do NOT trust Ambit
I have been with Ambit for years on and off when they are available in my area. At the end of my last contact I didnt renew because I was looking to move and didnt know what area. My house is only 1,200 sqft and I do not keep it down in the 60s. My bills have been outrageous, far more than I have ever paid in my life. Im using 1000-1200 kWh and my last 2 bills have been over $200 a month. I enrolled with another provider and Ambit called me asking what they could do to keep me! I laughed and said nothing and explained the reason, the rep said if I ever changed my mind give them a call! Well, Ill tell you NOT a chance in HELL. My last bill was almost $300! Are you out of your fricken mind! Stay clear of this company! If TX didnt deregulate they would be invested
Lights out
Cheap rates, but you get what you pay for! Dont expect a text or call if you forget the bill. Out sourced call center , good luck chuck. Look elsewhere the 1 star reviews are probably there for a reason?
Dont use ambit energy never!
Dont use ambit energy! I choose it because I though I will benefit from it but theyll give you some plans and then they will higher the price this is an absurd company never choose ambit.
Another Planet
Don't expect to understand, over the phone, the out-sourced Ambit call-takers. Don't expect any dialects of American English to be spoken. Ambit's call-takers and their supervisors articulation, pronunciation, and dialect--while supposedly communicating in English--is from another planet.Since January 2016, I've been an Ambit customer today is July 30, 2021. Yesterday, I wrangled with three different call-takers and presumably one supervisor over a billing issue. By the time that I gave up, I felt as though I'd been wrestling with a bear for several hours.At the end of last month (June 30, 2021), I paid my bill in full using their automated telephone system. With their paper statement in front of me showing the total balance due, I write my check for that exact same amount (using my carbon-copy checkbook). On the top of my check, as well as on the top of their paper statement, I note something such as this: pd by ph 6/30/21ck# 1234cf#abc123def456 (confirmation #)I noticed yesterday that their most current statement shows me as owing a past-due balance of $2.50. Inspecting last month's statement and my carbon copy check that I had stapled to it, nope...I had written that check for the same amount as "total due." Upon further inspection of last month's statement, however, I saw on the 2nd page the lesser amount their call takers had been insisting to me was the amount I had paid. It was $2.50 less. Then, I saw their electronic processing fee was $2.50. The supposed supervisor (my 4th contact) told me that I would have to prove what I had paid last month by faxxing to Ambit my carbon copy check. I did fax that, in addition to that particular statement and the current statement that shows the unpaid balance of $2.50. The supervisor promised that I would hear back from Ambit in 48 hours.Oh. Let me add this. During the disastrous week of the infamous Texas ice storm and power outages, I had no electric power from Monday February 15, 2021, to Thursday evening of February 18. My bill covering that period was astronomically high--as in, $200 range instead of the $100 and below range. I called about that, back then. But again, Ambit's call-takers' versions of spoken English and their reliance upon reading their required script (passed off as "conversation") had me feeling as though I were wrestling bears.I HIGHLY do NOT recommend Ambit Energy for the sole reason of their outsourced call-taker agents. Their oral language skills are 'outa this world'...as if they are from another planet.
Horrible customer service
The service was ok, but when it came time to cancel my college daughter's account, they turned over the deposit to a third party to return. Two months later, I can't get them on the phone, and believe it is a scam to retain all deposits.I would not choose them again!!!
Pissed Paying Customer
So my bill usually runs between 65-75 bucks. I recently received my bill and wow, it was extremely higher than normal. Of course I understand it is the summer however I wouldnt have a problem with that if I was actually using the unit! You got it, I was out of town for a while like 3 weeks to a month! Everything was unplugged except the refrigerator. So explain it to me please! Then I make a complaint and ask for a call from the manager and this idiot calls a customer at 7am! Who in the hell is running this business!
Price gouging
At first my rate was fixed my bill wasn't to much after you renew however my bill kept getting higher and higher in the $500 dollar range and I am a light nazi i dont burn electricity after switching to a new company i have a $1000 dollar refund that i have been waiting on since June and they keep giving me the runaround i call and am told its in the mail 10 to 14 business days i was told this 3 different times at this point i believe they are trying to keep my money there are 2 things that I can not stand a liar and a thief and this company is both a liar and a thief do not give them youre business
Payment fees
Paying a bill and there is a FEE to pay online ($2.50), over the phone ($5) and in-person ($4). No free payment option at all per Hannah in customer service. A charge to PAY your bill is absolutely ridiculous.
Disconnected
Simple. Disconnected me for $56.25 for 3 hrs lol. Hot temp here in Addison Tx Friday thru the Midday, (no less). Ended up paying $79 & change instead of adding it to the next billing cycle. Definitely switching back to previous provider. Not even worth it if u have 2 steal from your consumers Ey?.
HORRIBLE SERVICE PROVIDER
My account has been cancelled twice. Once due to their mistake of turning on the power at the wrong house and cancelling my account. This left me in the TEXAS SUMMER HEAT with no electricity. I was then told the only way to get my power back on was if i set up a new account (2nd account with ambit now).. so i did. But of course, it is a more expensive and longer plan. Somehow they did not offer my current plan anymore (convenient). Fast forward 3 weeks, i set up auto pay on my new 2nd account. After my first bill, i notice my account is cancelled and i am ONCE AGAIN left in the TEXAS SUMMER HEAT with no power. I have talked to numerous customer service agents, not one of them can seem to figure it out. However, the only way to resolve this problem and get my power back on would be to make ANOTHER account. My THIRD ACCOUNT in 2 months!!!!! No help whatsoever. They are not there to help, they just want to explain why their rates are the best. It doesnt matter what the rates are when YOU HAVE NO POWER. I am done with Ambit. So here i am, sitting in a 90 degree house until another electricity company can come turn the power back on. Waiting for the $200 disconnection fee Im sure they will care me. And why did all of this happen, you ask??? Because i signed up for auto pay and cancelled my own account. Not ONCE did i miss a payment. I wish i could give them 0 stars. Please save yourself the gray hair and find another provider.
Stay away from Ambit!
Nate Supervisor of Accounts Horrible!! Breathing into the phone, and sounded like he was asleep and was extremely knowledgeable.
I have also been outright lied to and all of the customer service reps and supervisors are unknowledgeable to the extent of being fraudulent due to their lack of simple knowledge of well anything having to do with your account.
To say they are ABSOLUTELY NO HELP is an understatement!
Their lack of knowledge and their consistent combative and UNHELPFUL interactions boarders on the fraudulent and is beyond infuriating!
They are downright and actually are, at best, extremely indifferent and lackadaisical, and almost always adversarial and rude.
This is especially true if you question them about contradictions and inaccurate information they give you about your account.
STAY AWAY!!!! Any potential cost savings (which is rally not anything to get excited about), is NOT WORTH IT!! - USE ANOTHER ENERGY COMPANY FOR YOU OWN SANITY!!!
Also, most of their customer service reps and supervisors can barely speak English, making any communication with them even more impossible and pretty much useless.
Again I give you this warning: STAY AWAY FROM AMBIT ENERGY!!!!
Any potential cost savings (which is really not anything to get excited about), is NOT WORTH IT!! - USE ANOTHER ENERGY COMPANY FOR YOU OWN SANITY!!!
Misguiding!! Save your money and dont use them!
I was told when I decided to switch my service from TXU to Ambit if I signed up for the summer plan that my bill would be 1/2 off from June to the end of September. Now I had been with TXU for years but I thought this sounded like a great plan so I switched! Well when I get my June bill its definitely not 1/2 off like I was told. I had a 28.00 discount.. So this agent totally lied to me when I signed up. Now if I wanna change services I get penalized and I cant change my plan cuz its past the 30 days. I should have known after I paid an $80.00 deposit and 15 days later I have a $72.00 bill. Save the heartache and find a better company!!!
Poor Customer Support and Service
1. Did not understand contract expiration date and Ambit defaulted me to a very expensive plan.
2. I use online banking, typically carry a credit on my account, bank changed software, Ambit account was not paid, customer service informed me 1 day to pay before disconnect. Would not work with me after being a several year customer.
Overcharged scam
they are overcharging me, taking advantage of the autopay..2 bedroom $378 w.t.f
Terrible company, terrible service
I switched to a new energy company after 5+ years with Ambit. They would not send me any proof of cancellation. After I paid what should have been my final invoice, there apparently another invoice that never received. No email, no letter informing me of a balance on my account. I had no idea I owed anything until I received a letter from a collections agency - followed by a letter from Ambit saying there was a CREDIT on my account and they would send me a gift card in the amount they owed me. How do you send me to collections and then say you owe me money? Shady business practices and an unethical business model (multilevel marketing). Stay far, far, far away.
Worst Energy Company in Texas
Ambit Energy is possibly the worst energy company in the State of Texas. Their customer service is absolutely terrible, you will get multiple different answers from different people and none of which are even correct. They will most likely bill youtwice on more than one occasion which happened to me multiple times. This process was by far the worst. If you want a refund dont even bother it will take upward of 1-2 months to receive via Wirecard ( some sketchy prepaid card company) just take the credit for the next bill. I made the mistake one time of asking for a refund. They changed my plan in the middle of a contract to a more expensive energy usage without letting me know. To rebound off of this you cannot even view your usage any longer via their app or website. Do yourself a favor and stay away from this company.
This not it Chief
Horrible electricity company gave me an outstanding balance during the snow storm in feb and I wasnt staying in my apt for 4 days and always an issue with paying the bill. Do not choose them they are horrible
Scheme!!! Outrageous Bill!!!
Don't live in home and first bill was $228 second bill $286 when breaker box was turned off for the second month do to I was going to be returning to home. Called and they told me that when meter was read it was a increase in usage. Asked what days do they come out she couldn't tell me, couldn't guarantee a specific day. If I wanted meter reread I would have to pay. Such a rip off !!! Was so in disbelief I had to screenshot messages!!!
Never Requested Service with Ambit
I have never requested service with Ambit. This is the 3rd time I get switched from my current provider to Ambit. I was told to contact Ambit to ask how they retrieved my personal information. They simply told me anyone who decides to input my information on line can just transfer my service no questions asked. I asked them how if my social security is used, I was told, we dont need your SSN. No assistance at all, agent kept repeating herself and told me that would just need to keep getting my service back with my current provider until whomever is doing it stops.
Ambit Energy is the worst of them all .
I have had Ambit Energy for 4 yrs and have grown to truly hate dealing with them . The customer service is from hell : when you finally get to talk to a human being its like talking to a wall . Overbilling and a mean streak is their business goal. Please order any electricity provider but Ambit Energy.
Not the best anymore
Ever since Ambit has been sold off their service, customer service has gone downhill. Years ago when Ambit had good people in Dallas to talk too, those days are gone. You get a call center somewhere overseas and the people you talk to have no clue what they are talking about, only to read from a script. Now back to billing. I usually see my bill on line after the 1st of the month. This April on the 5th 9th week I notice I didnt get a bill yet and called. I was told that since the big freeze they are running behind and will get my bill soon and my bill should be due on the 22nd. Around April 15th or 16th I saw a bill Invoice Dated 4-13-2021 for the amount of 108.18. Due on 4-29-2021. Today (4-21-21) I checked my website to see how I can transfer my service to my new house on the 28th. I was shocked to see I was past due for the 108.18 and now owe 193.33 due on 5-03-2021. So in three days Invoice Date 04-13-2021 and a new Invoice Date 04-16-2021 3 days it increased 85.15. They never gave me a chance to by the 108.18 but in three days printed out a new invoice and charged me additional 85.15. And said I was past due. When I asked the representative why all this is going on she had no excuse and seem just as confuse as I did and kept repeating what she had on her script. They speak little English and have a big accent to where it is hard to understand them. Just my opinion they lost money during the freeze and are trying to be slick by sending two bills in one month to make up for their lost. Im sorry Im stuck with Ambit for another year. Years ago when I had TXU never ever had this kind of issues. When My contract is up next year I will be going with TXU.
Charging extra money
Worst company ever they charge us so many extra fees and on their official website rates are different for the plan we have every month they charge more money we are not even at home. Our bill for this month for 1 bedroom apartment was $47. 63 but with all other fees they charged us $84.79. DO NOT RECOMMEND!!!
Nonsensical Rates
Bills would jump from $60 to $110 from month to month with no change in my usage. There was one month that I was charged over $100 for my one-bedroom apartment, despite the fact that I was out of town for almost three weeks that month and made sure everything was off and unplugged. They stuck me with a bill for $150 on my final month with no explanation. There are FAR better providers in terms of cost and consistency.
Absolute worst customer service and system setup I have dealt with my entire lift
I have been with Ambit over 10 years, by far the most incompetent company, operators, website/account system I have ever dealt with. I have mulitple accounts and the operators seem to be clueless. I have spent over 10 hours on the phone to fix my account situation and not one operator/supervisor has the common sense to fix my issues. YOU WILL RECEIVE ZERO SUPPORT ON THE PHONE WITH THIS COMPNAY PLUS THEY HAVE THE MOST EXPENSIVE RATES AND FEES I HAVE SEEN. RUN AS FAST AS YOU CAN.
Confusing Cancellation
I have been with Ambit Energy since 2017 and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other and was hit with a cancellation fee and stated that I switched to another provider!!!!! I didn't BTW! I just transferred the lights! There's now an investigation. I've only been in the apartment for one month , today. I cannot pay a $200.00 bill. I'm rarely home due to working days through 7 p.m. and most weekends I'm out of town. Oh! And now AE is saying that I no longer have an account with them!!!! HUH! I have lights btw as well...apparently another provider has taken over, but neither I nor AE know who? So Over IT!
WORST COMPANY EVER!!!!
Never ever use ambit energy they will try to get you and give you certain discounts on the first month or two but after that you get charged a lot and they will say you are in a contract and cannot go out from it and even if you wanna change it we have to pay couple 100 dollars to get out pf the service. Being a company they should know how to respect and make their customers happy but all they care about is the money!! I Repeat DO NOT USE AMBIT ENERGY EVER!!!
A class action needs to be started
This company is overcharging me. I went from paying $50 a month to $150 in February even though I was in my 1 bedroom apartment for the least amount of days in February. I am cancelling with them and a class action lawsuit needs to be started.
Terrible scammy company. Charged me a 400 cancellation fee because I left their service
The title says it all. I decided to cancel my service with them because I felt like they were too expensive. 2 years I receive a letter in the mail that they have sent my account to debt collection because I supposedly owe them over 400 dollars. That doesn't add up, so I called their customer service and that's what they told me.
This is a disgusting company to not do business with and I would recommend anybody to stay away from them.
They are aweful!
Customer service is no help they put everything on Oncor and when they don't want to be bothered they mysteriously hang up on you. Don't waste your money! Go somewhere else. I will never use them again. My bill has been going up for months now without any explanation.
Trash Service!!!
This is the WORST company you can get electricity from! Dont do it!!
Stop charging so many extra charges!!
I have been with ambit for 10 years. No problems with company.. if I do have a with them they will hear. Ambit energy what's with all the extra charges.
Scumbags
Very dishonest company. Bills are high for no apparent reason. Customer service mislead you into some packages that are expensive and when you call them they suggest another different plan. They contradict themselves and are clueless.
Horrible Experience
This is so ridiculous they charge me 165$ for a studio apartment!!!! I wasn't even there for 10 days last month and it was my highest bill. Definitely terminating the contract with them. The costumer service line is impossible to get through and each time have to call back several times to actually speak to someone 0/10. Seriously do not recommend.
The Worst
The plan price seemed okay so I went with them but gosh, the worst customer service and bill delivery system. My bill was always late, missing or non existent. Their agents are uninformed and basically just unequipped to do anything, they will not work with any situation, not even in the middle of a pandemic, for a healthcare worker with covid positive residents in the house after they failed to send the bill. The worst choice I ever made.
SCAM!
I think a class action lawsuit needs to be opened because I do not understand how my bill fluctuates the way that it does. $89 one month and the. $165 the next. My service has been disconnected for missing my pay date by like 2 days. I am not sure what this company has going on, but DO NOT use them. I signed up because I was new to the area and my Leasing Manager suggested them. I am terminating my contract next month!
Horrible company( I dont know why I had to put 1 star )
Customer service sucks and they never have a answer to your questions or help for that matter. the rates are completely out of line and so expensive for a 2 bedroom apartment Im paying $350. Like NO WAY !
Dont do it
They charge you a early termination fee if you switch before you contact them and your last bill will be your highest bill!!!!!
Bad overall
Never in this life time will I recommend this light company to no one... very inconsiderate
Overcharging and bad customer service
Been a customer since 2016, but lately the are overcharging me, taking advantage of the autopay..2 bedroom $279.00 tv,fridge,couple light bulbs. Its time for change.:(
Nightmare service
I unfortunately got covid and my family unable to work through holidays begging ambit to please assist me as I had no income they would not care to hear me out and disconnected me during 30 degree weather with my child using ventilator for covid would never recommend need to find a new company wish they would have atleast help me with partial very dissatisfied!!
Ridiculously high prices
I moved from Ohio to Dallas. I promise for over 6 years living in my 2 bedroom apartment, I never paid over $100. I come here is 3 bedroom, I expect something a little higher. First bill $135 (ok), next bill $235 , what?!! My third bill is $415!!!! There is no absolute way in the whole world, this is possible. This company is a scam. They are not doing something right!!! No way
Dont waste your energy using theirs
This is the absolute worse company ever I was disconnected on an installment planned I wasnt properly explained in detail what needed to be paid in full...Paid $268 to be billed the following 2 days a bill for $280 they all about money Im switching to TXU who I shouldve chose to begin with....This business is a complete rip off please read the reviews before you get in a contract with them $199 or $299 Im getting away from this mess!!!! DO NOT WASTE YOUR ENERGY
Honestly pretty bad
Billing was inconsistent in pricing, notices were sent out inconsistently and some didn't even arrive at all, customer services answer to everything was our site is being worked on just hit pay, the site barely loads and is very slow when it finally decides to do so, and prices are higher than others and will hike at a moments notice.
FRAUDULENT OPERATIONS, CRAPPY CUSTOMER SERVICE
I signed up for service with Ambit Energy on November 7th, but ended up not moving into the property as planned.
I called Ambit Energy to cancel my service on December 2nd, which the customer service rep. assured me she had done. The Company then decided to launch an investigation into the bill (as i NEVER moved into the apartment, and so could not have consumed any energy in there, right?).
The cancellation was requested on December 2nd. On December 27th however, I received notice of a new bill for the month of December.
Ambit Energy failed to stop service on December 2nd like I requested, and continued to charge me for service to an apartment that has remained EMPTY (according to apartment complex).
I called Ambit Energy with this development and they vehemently REFUSED to admit their wrongdoing and adjust the bill, trying to force me into paying for a service I requested to be cancelled THREE WEEKS prior.
The Supervisor, Nate kept me on the phone for 1.5hours, arguing and telling me they couldnt have cancelled my service at MY request, because they didn't want to inconvenience whoever (fictional person he made up on the call) may have been living there AFTER i told them to cancel service to that apartment, owing to not living there.
This is blatant theft and very fraudulent behaviour from this company. I wouldn't trust them with anything.
Do NOT use Ambit
Im 53 years old. I have used several electricity companies throughout my adult years and Ambit is hands down the worst. They literally play games with you to get money. They will tell you your bill is due on a certain day and still cut your electric off a week before to charge you a reconnect fee. They will tell you they are waiving the reconnect fee and then add it to your next bill. We have had our electric turned off 5 times this year, twice during the quarantine, despite paying our bill. Please tell me how someone 53 years old who has never had their electric turned off, gets shut off 5 times in one year. The constant here is Ambit. Theyre complete trash. We went with them according to our apts suggestion and I regret it. Switching as soon as our contract is up. Pure evil.
Wish I could give them zero stars
I am just an average customer better off than some I would suppose but nothing to brag about. Ambit was ok at first but their price gets higher and higher. I am just finishing my contract and am running like the wind. (inside joke since I weight 350 and my idea of running is contrary to most)I have a 2 bedroom apt and my bills are like 200 bucks a month. I call to inquire and they change plans and lock me into another year. I had to dig deep into my bill and found that my rate was totally different than what I was told. So I had needed for the first time in my time with them a payment arrangement. Well it was only 2 months total and the bill was 500 bucks. I was like how can my bill be that much. They didn't know just wanted money. So ok what can you help me with. Well for starters they say you need to pay half.... I was like wth? Then finish it off in too months the past due amount. So since my past due was 500 I paid 250 down. Then my regular payments of 200 a month. So that's 450 the first month. Then 125 plus my regular bill that's 375 for the next 2 months? Yeah thanks a lot of nothing AMBIT. I have COPD and sleep with a ventilator. I told them please don't turn off my electricity I need my machine to breath when I nap or lie down. They wanted a doctors form so I get it take it my dr then fax it back to them. OH WOW... they never receive it. I sent them via email... (which like others say in their posts... it gets bounced backed to me) and I have also faxed it. Tried it for 2 months straight and nothing changed. I was not asking for a handout. I work hard.... wanted to pay what's due and not take advantage of the system. They won't help you. 10 bucks for sending you a disconnect notice.... 40 bucks if you pay the bill when they have already sent a notice out but before its turned out..... yes explain that to me. 2.50 for a debit card payment... everything everyone is saying is true. Run from them. Don't ever use them..... if you do you have been warned
Poor billing and customer service
Was on autopay but they would screw that up at least 1x per year and then charge a late fee! Trying to get them to reverse it was like trying to do a corporate merger- not worth the time and effort.
Bill is too confusing!
I just moved in with my mother. I tried to read bill statement. It was the most confusing piece of paper I've ever read in my life. I'd give this a 5 stars but I can't call customer service to change anything. Confusing. Why can't Ambit just display our meter reading and bill due? If pay it immediately, but I can't because of all the "adjustments". Too confusing!
Don't do it!
This isn't worth the switch. I moved and my automatic payment information did not get set up with the new address. My service was disconnected and I literally paid it and reset my payment up on the autopay within 2 minutes from the disconnect. I called to see if the reconnect notice had been sent and was told it was. But Oncor informed me that my order was never sent through. I hate that I left my previous provider and I will be cancelling today!
Don't do it!
This isn't worth the switch. I moved and my automatic payment information did not get set up with the new address. My service was disconnected and I literally paid it and reset my payment up on the autopay within 2 minutes from the disconnect. I called to see if the reconnect notice had been sent and was told it was. But Oncor informed me that my order was never sent through. I hate that I left my previous provider and I will be cancelling today!
Bad billing practices with charges that are unexplainable.
The worst crooked Company to deal with. I live in an apartment and pretty much do not waste electricity. October 30th cleared my bill and was zero balance, today I check on their recording and I owe $240, after being told by yet another confused billing support clown. This company is a fraud and Im done with their bs. The worst crooks ever.
Shut off 15 days past due
I came home to my power off and when I called they said I was past due 15 days. I was unaware that I was past due but only 15 days grace period is ridiculous. They told me it would take 24 hours to turn my electric back on meanwhile all my food in the fridge is getting warm. Switching companys today and will never use them nor refer anyone to them again.
The Absolute Worst!!! All I want is a receipt!
I paid my Bill in full to Ambit Energy and they refused to give me a receipt. I was told I would get a receipt sent to me in 48 business hours! Who does this! When someone pays for service an automatic receipt should be generated. In addition to that the customer service is the absolute worst! The rates arent that much different than a more legit energy company. I would advise everyone to NEVER use Ambit Energy for your energy needs. All I want is a receipt!
Why are you making me pay reconnect when i moved
Horrible company!!!!! We moved andI canceled service on Oct 9th ....waited and paided bill like they said to be disconnected and final bill reading. Just got a call that my bill was due ok???? will called and they are trying to get 100 you know why..... 15 dollar disconnect and get this a 45 dollar reconnect fee!!!! I CANCELED SERVICE OVER A MONTH AGO!!!! No customer service what so ever available now. I Can't wait for my lawyer to get this one!
The company is a scam They over charge customer
I had to change them violating the contract company is a scam
Liars and Scammers
I signed up for ambit because it was recommended to me by the same person who helped us find out apartment and we were living in a rush so I didnt have the time I would have liked to research my options. I went through the entire process and enrolled in autopay only to learn that for some reason my 3rd party verification call failed even though I have phone record to prove it didnt. Because of this I now have a vacant electric charge from my apartment and nobody from Ambit can explain why this happened. They are refusing to cover the charge or ever offer a reduced rate for the misunderstanding. Please do not use them for any reason. Ill be canceling as soon as I find a better company.
Ambit does not care about Customers and is Expensive
During the pandemic, my husband had spinal surgery and being tested for cancer, seeing 6 specialists and doctors. I tried to work with Ambit to ensure my bill was always paid. I got a disconnect stating an amount which I paid per their due date. They still disconnected me and stated they would not turn me back on unless I paid an outrageous amount to be turned on, even with the current COVID-19 pandemic and my husband recovering from spinal surgery. They even have crazy rates. I would not recommend nor will I go with them again.
Resolution dept. doesn't tell the truth. They turned my power off even though I paid my bill .I even have my confirmation number..
I own a dog grooming business and I am sitting here with no electricity in the dark. No way to run clippers or run the fans to dry the dogs. I have been calling every day to try and resolve this matter but nobody could help me. So now I have to call all my clients and cancel their dogs grooming appointments. I am so angry and frustrated. This is ridiculous. I have now also paid my next bill which isn't even due yet. And was told it would be 48 hrs before they could turn my power back on. All paws G
THE WORST COMPANY
When I first signed I had the texas 6 plan. My bill was $150 average for a one bedroom! Rediculous. Then I resigned and my bills was 150-200 every months. They trick you into resigning. They will email you the contract I resign but what they don't say is that you'll be paying a higher rate. I. July I resigned over the phone and come to find out the CSR put me down for a month to month and Inwhich he made it so I am paying at the highest rate. NO NOT SIGN WITH YHEM THEY ARE A SCAM
Cut off
We had made arrangements with AMBIT to pay our bill on October 2. The morning of the second at 9 am they turn our power off. REALLY? This is not the only time they have done this either. Second month into the covid pandemic ,my husband out of work and it was 112 outside they turn my electric off. We tried making arrangements with them but they said he would have to be on unemployment to be able to claim covid benefits. He is a contractor so unemployment benefits were not happening for us. This company does NOT care about the people who are struggling and it shows. As soon as I can find another carrier I'm done with this shitshow!
No longer a customer but a cash cow
Been using ambit for close to a decade and they have only gotten progressively worse. Just recently received an email saying my statement was ready. Go to pay it and it says we owe 0.00 We just moved and we're only going to be billed 13 days so we thought, oh well, we'll see it on our first full bill surely. Checked several more times throughout the day just to be sure and then went ahead and processed a zero dollar payment (which cost us 2.50) Recieved a disconnect notice in the mail today saying we're past due on 80 bucks. No biggie but why the discrepancy? So my wife and I call the 1-800 number get a guy who barely speaks English tell us that yes indeed we owe the money and the bill most have been lost in the mail and blames USPS. We're on paperless billing, so that's not the case. I explained I tried to pay but YOUR payment portal says I dont owe. Then I get blamed for not paying it and have to start over with my on time payments. I ask to speak to someone else and he refused several times before I just started saying I want to speak to a manager over and over again. Then I hold for the "manager" who just really didn't care. He also audibly set down his phone and didn't respond for a full 1-2 minutes. I asked if he set the phone down, he swears he didn't. Then proceeds to blame shift again. I asked to speak to his manager in which he said he's THE manager (yeah right) offered no apology for the discrepancy which is on their end, no solutions to my on time payment record which is now ruined and no resolution before he hung up on me. If you are dumb enough to use this company pay very close attention to your plans expiration date because they will not notify you and the bill you get will be EXPONENTIALLY more than normal. Happened to us twice.It's just a MLM pyramid scheme and they'll promise you the world trying to get you to sign up but when it comes time to deliver.... nothing. Hidden charges and backwards car salesmen math
Don't do it! Trust me.
After a year my bill doubled. The customer service is pathetic, most you can't even understand what they are saying. Look at it like this. I work 10 hours a day, I use my electricity only when I'm home. I have a 2 bedroom apartment and my bill was 300 dollars. The cancelation fee is 200 dollars so please don't get tied up in this scamming company.
Don't do it! Trust me.
After a year my bill doubled. The customer service is pathetic, most you can't even understand what they are saying. Look at it like this. I work 10 hours a day, I use my electricity only when I'm home. I have a 2 bedroom apartment and my bill was 300 dollars. The cancelation fee is 200 dollars so please don't get tied up in this scamming company.
Not good
They are real quick to cut you off if you need extra day or two. No warning, no grace period just off. Phone customer service is not professional at all, I dont need to hear a toilet flush when speaking to you
AMBIT ENERGY IS A SCAMMERS! DO NOT HAVE AMBIT ENERGY FOR YOUR HOME!
Terrible and scam
Over charged
Got recommended this energy plan from a leasing agent. Didnt know she ways getting discounts via her recommendations. First year wasnt to bad second year as charged double. Third year was charged over 300 bucks for a 1 bedroom. Enough was enough. 50 dollar energy transmission charge. Would not recommend to anyone ever. Its a big scam. Made billions off of overcharging. Moved to reliant. Now getting 50-75 dollars a month for the same usage never will go back.
SCAMBIT
This is the absolute WORST electricity company Ive ever had. I dont know where to start. From the OVERCHARGING or to the incompetent customer service. I live in a TWO BEDROOM APARTMENT and I have friends who live in a FOUR BEDROOM HOUSE and PAY LESS THAN ME! My building is brand spanking new. So the energy efficiency should not be a problem. WHYYYY am I consistently paying $150-$200 per month???! These people are scam artists. They charge you $10 for sending you a disconnect notice! Sent me a disconnect notice although I have a zero balance! Like wtf. I would choose a candle and matches before Id ever patronize this company again. DONT DO IT!
Confirmation was false
I made a payment and had a confirmation of amount. However, more money was deducted than what I confirmed. Now Id have to wait two weeks for reimbursement/refund through the mail... my confirmation means nothing, so I try to send the proof via an email they provided but that email box is full and cannot accept my email. Their customer service cannot believe their email is full and said I should delete some of my emails to see if that works...
I wound NOT recommend this company as they cant be trusted and cannot find reasonable problem resolutions to customers.
Do your research first
When I decided not to renew my contract, my price doubled. I was moving apartments and didn't want to renew with them. Other companies have better pricing. My price for 15 days was the same as 30 days. I came to find out that my leasing agent and her friends were getting free electricity from Ambit based on referrals. I came to find out that this was "illegal." Leasing agents can't recommend only one electric provider. So, we the other customers were paying for their electricity. Their cost was being passed on to us.
Worst company ive ever dealt with.
I think this is probably the first time ever written a review. But I feel so strongly against this company I don't feel like I can write enough. I was an Ambit customer for 2 years. I never paid my bill late or had any issues until my last two months. I didn't notice until I had moved out of my previous apartment that I had 2 bills totaling 1200 dollars. I called multiple times trying to get it figured out. No one would help me. I'm two years my highest bill was about 150 dollars. Yet they could see no problems or concerns with a 400 and an 800 dollar bill within the span of a month and half.
The best that I could figure out was it was a bad hot water heater that ran the bill up. I obviously don't hold Ambit responsible for that. My complaint is I'm a disabled veteran and I was laid off in March due to Covid. I was living on my life's saving during this time. All I asked is if we could possibly work out a fair price. I offered to pay the average for the year, for both months. They would do nothing except offer to put me on a payment plan. Even after I finally got them to admit that there must be an issue and I'm not just holding nightly raves in my 700sqft apartment. They still said that because the electricity was technically used regardless of how, it was a valid charge.
Again, I'm not claiming they legally did me wrong. But at a time when people could use just a little bit of help. They felt they needed my 1200 more than I did to keep a roof over my head. I can't speak for there rates compared to anyone else. All I can tell you is if you want to do business with a company that cares about you and wants to provide you with good service, this isn't the company for you.
I should also mention it took them almost 6 months to decide to call me back and tell me they could offer no help.
Worst Company Ever!!
Im currently an Ambit customer and they have been the worst electric company Ive ever been with! They are not clear on their plans. They promise they have low rates, but they dont. The lowest bill was my first 2 bills when I first started with them and from there it kept going higher and higher. Customer service recommended a different plan for me and that plan is even higher! I would not recommend this company to anybody! Not even to my worst enemie!!
Horrible Customer Service
Had Ambit for many years.when I moved I made sure they had my phone number and address. Didnt receive a bill or call . They sent to collections. When called they said they sent an email. Didnt receive. They also said they had my current information it just didnt get entered in the system. Dont use Ambit very poor customer service!!!! Their rating is a 1.8 now I know why.
Ambit has become a horrible company
I would much prefer to give Ambit zero stars, but the system wouldn't take it. I agree with every single complaint with every other review against this company. I have used them since 2011and the bill just got higher and higher until my latest $800 bill with the statement becoming more and more vague. When you call to inquire about it and are lucky enough to get someone you can half way understand, they are just flat out rude. They have the most horrible customer service hands down every single time I have called. Their hidden rates are extremely deceptive and they refuse to be held accountable for it. What you see on the website (which rarely works) isn't what you get. It's shameful the racket or more like pyramid scheme they are running. Consumers beware.
CROOK, SCAM, BAD PEOPLE
They are absolutely the worst company to work with. You cant actually talk to a rep. the customer service is HORRIBLE no matter who you talk to. They charged us 609.45$ for one month! We have an eight foot office and a smaller shop then most. The cancellation service was 250$ and of course they added extra unrated charges. We used them for 30 days because the bill was to high, and it was the worst decision we have ever made. Nobody should ever use them. BE WARNED SCAM big time.
Sorry excuse of a company.
I was charged twice for a payment period when i made my payment. I contacted ambit for a refund as I needed the money. I was told i will get a refund in 7 to 10 business days. 4 weeks (20 business days) have passed, and no refund on my checking account or a check in mail. I called ambit and they referred me to a 3rd party that handles their refund. Both companies have been giving me the run around pointing fingers at each other. I then requested for the money to be simply credited back to my account and the check cancelled, but they said they check has been mailed out. 4 weeks and counting and still no check has been seen. Needless to say, I will be moving on from their services.
Horrible
I called ahead of time to renew my account. Customer service rep did not inform me tgat bill was due and did not take payment nir sent confirmation email
WORST COMPANY EVER
This company will definitely over charge you for everything and when asked why they never give a direct answer they truly do not care about there customers at all
Can only hope they change themselves
>>Customer service's main purpose is to set customers up with new accounts. Was never set up with a supervisor in the multiple calls I had to have with them.
>>Website is always crashing, unavailable, lagging, or kicking you out. I usually prepare an hour just to make 3 clicks to see my bill!
>>Inhumane/immoral policies when dealing with the deceased, crisis, harsh circumstances, etc.
>>Inability to take its own accountability when it makes the mistake yet penalizes the customer by creating a new account or charging fees
(Instances of bad customer service(shown above as well): tried to switch plans on an activation date a month from the date, however was threatened with their $200 early termination fee, even when I was staying with them! Am on the 4th account just because they keep inputting the wrong zip code to my new location. In additon to creating new accounts, they've stated multiple times that I would have to pay the reinstatement fees and early termination fees for their mistakes! Plus multiple other horrid stories)
Please note the people are nice, its just the company does not allow their staff to resolve customer issues making every call/chat a terrible experience.
Easy to sign up for, impossible to cancel.
Theres absolutely no way to cancel your plan online and they don't answer the phone, so be prepared to be billed indefinitely.
Deceptive
Where do I start? I just finished a 2 year contract and am looking elsewhere. I customer service rep tricked me into the aforementioned 2 year contract by quoting me low rates than the plan actually offered. When my bill was higher than I anticipated, I looked at the bill and the rate per kwh was higher than the representative told me to get me to sign a contract for 2 years. When I contacted them to complain, I was told by a supervisor that not only would they review the taped conversation but would send it to me. The only part of the conversation that they sent to me was the end where you hear me agreeing to the plan. I complained. Nothing happened. I was stuck for 2 years. Next, your due date can fluctuate within 7 days from month to month. Based on my budget, I have to schedule my bills based on my pay, not a company's due date. So let's say my bill was on the 3rd of the month and I set my payment to pay from my bank on 30th of the prior month. The due date may move to the 28th. That wouldn't be a big deal as that is only a couple days late. But Ambit sends you a disconnection notice if you are 1 day late and consequently charges you a $40 disconnection fee whether you are at threat for that or not. I gave them a 4 in customer service because the actual representatives are always professional and pleasant. But the business practices of the company are underhanded and deceitful. I would not recommend this company.
Anyone but ambit
These people are crazy. They slowly Jack your rates super high. I went from 70 dollars a month to over 200 for a 1000 sqfoot apart and it's still going up. Only sign up with them if money is no option
Being Taken Advantage of during Covid
I started service with them March 24 of this year and my first bill was a little high but not too different from my previous electric company. Then I notice that the next bill the kWh had varied greatly I was thinking that maybe it is because we are cooking more for Covid. The next bill I was disconnected which is strange because they took money out of my account for the previous bill and I did not get a bill just a disconnection notice. Luckily I called and they waived the fees and over the phone charge. But then my bill was now in the $200 range what in the world. I hade the apartment staff look at the ac, change the filter, I faithfully keep ac on auto and adjust by 4 degrees to auto shut off , even turned it off completely, we live in a one bedroom apartment. Now this next bill is saying I use 471 kWh in a week but weeks prior to was in 100s and my bill is projected to be $319 for a one bedroom where a couple works and preserves energy with energy efficiency appliances . I have reported to the BBB. Please anyone who reads this lets all stand up and report to the Better Business Bureau . This company need to be audit and investigated. They also want to charge me $199 to switch plans the same cost of terminating my contract I have never heard of anything like this in my life.
Random billing cycles, random usage charges
My last bill was due on July 3, now my next bill is due on July 31. I called to make a payment arrangement on the previous bill and they told me I was unable to do so and that if I didnt pay it on the due date that they would charge me a disconnect fee and $10 to mail me a disconnect notice. I pulled a rabbit out of a hat to get it paid on time. But I even Made it very clear to them we are in the middle of a pandemic, people dont have their jobs. My hours got cut and Im not making the money that I was making. They didnt care. Pay what you owe or be disconnected. I was supposed to have low kilowatt amount, and every time I check the app does cents per kilowatt changes. I dont recommend their customer service, I dont recommend their billing, I dont recommend this company to anybody. I am about to switch
Bad costumer service
My dad was COVID-19 positive I was calling to make a payment for him he cant talk or walk so thats why I was calling to paid So they dont disconnect his services I talk to Arturo First I told him I dont have the account number and I dont know the balance he told just to paid what I think it was but if he has a balance his light was going to be disconnected so I told him that I just want to paid I dont want to get any information just want to paid so they dont disconnect his light I asked to talk to a supervisor it takes 20 minutes to talk to a supervisor his name was Ivan and the supervisor told me that he couldnt help me that my dad have to call them so he can paid or he can give me the account number and I explain him that my dad cant walk cant talk and they still told me that they couldnt help me so I dont know what else to do because I cant pay my dads bill so theyre going to disconnect his light I dont think thats fair because Im not saying Im not gonna pay you Im going to pay you I just need you to tell me how much it is so i can paid yall so yall dont disconnect his light I hope they never go through where my dad is going through because its really hard its hard for me to see my dad like that imagine how he feels
Worst customer service
I have been dealing with this company after the death of my son. I called numerous times to disconnect his electricity. They wanted my social number and me to take over the account to discontinue service. Since his estate is not settled I could not do this. So since his apartment was vacant they continue to bill me and then turned it over to a collection agency. I call 4 times even spoke to a supervisor. These people are unbelievable for a $140 bill. Would not recommend using them ever.
Love this company!
We qualify for their free energy program so nobody can beat the rate we get now. I am super happy!!
DO NOT HAVE AMBIT ENERGY FOR YOUR HOME
Charges are off the roof expensive this was the worst six months. I switched to green mountain.
If you didnt know, this is a massive scam.
MLM companies like this are massive scams
Rip off!
Ambit energy was promoted to me as a company who bends over backward to save their customers money. Please do not believe this because nothing is further from the truth. I paid more with them for service than I ever have with anyone else. I finally switched and because my new provider did the switch a few days early Ive just been arm-twisted into giving ambit $100 that I cannot afford. Do they care? No they do not! Stay clear of this company is my advice.
Shady company, Shady practices. 3 yrs of experience
They don't care that its a pandemic and the bill is only 29$, they'll disconnect anyway and then charge a 40$ reconnection fee and then a 15$ disconnect fee.Peices of sh** humansOh and ignore the 'sign up with me and you'll both get 200$'My dad got it but I never did
Billing
I have been charged $35 extra, for Ambits mistake in processing my account.
The customer service rep was very courteous , bur was not able to solve me problem.
Fraud
Scam. Dont fall for this scammers trying to sell you Energy plans. 100% over charges and ridiculous explanations to cover their track.
Fraud, Scam
Unreasonable charges, Random billing, pushy salesman,
100% FRAUDULENT BUSINESS!
Scam! Fraud! Excessive billing! Run...
This company needs to be rated for fraud, and taken advantage of innocent people
Scam! Fraud! Excessive billing! Run...
This company needs to be rated for fraud, and taken advantage of innocent people
Fraud, excessive billing, unlawful late fee Billing during COVID 19
I was billed excessive late fees do to COVID 19 Pandemic. They did not care it was against the state and federal law to charge their customers late fees and shut down electricity.
Worst company ever
I was shocked to see how this company only cares about money. During this crisis, they decided to cut off my services just because they changed their circle. No communication has been received such as; phone calls, or emails. We usually paid by the 5th of every months, then they decided to disconnect the services on the 5th of May. I called them and we paid the bills within 5 minutes of the disconnection. The payment was successful and the account has been updated accordingly. However, they told us that it might take up to 24 hours for the service to be reinstated. This is Outrageous! they collected the money very fast but they couldnt be that fast in providing services. I believe during this time, all the disconnections should be suspended, how come they cut off the services without any notice and could not even reinstated the same day?
Too high and bad customer service
Bill just kept going up and customer service profiled no solution and we unresponsive. Cant wait to change to another provider.
Poor service
This company has individuals selling and stating that this is for low income and elderly. This is a scam. The rates go up 3x after one year. I called to pay a bill and they were rude and not helpful and wanted to charge and extra $5 to pay on the phone when others gladly take payments for free. There are so many other better choices out there, leave this company.
Beware of Ambit Energy
I called Ambit Energy to discontinue the service in January 2020. I have continued to receive invoices for a vacated facility through April 2020. The customer service rep said they couldn't access the facility but did not call me or the landlord (whose number I provided) to communicate that the facility could not be accessed to turn off the meter. This seems to be a scam to continue to collect on services no longer rendered. Beware!
It is a scam
Dont ever use it. They charge for thousands of kwh even though you didnt use it. It is just a scam
Rip off
This company charges you for usage that you aren't even using. And try to explain it away. This was the most I have ever paid for electricity living alone in my life. Stay away from this company. Dishonest and crooked...
Extremely High Bill
I have been a customer at Ambit Energy for almost 2 years and have been living in an apartment. My bill went from $85-$300 dollars. Imy gone majority of the day due to work so my usage is not high, yet my bill is higher and higher each month. I am cancelling.
Was a great Customer I thought since April 2014 six years and Im not appreciating no kind of being acknowledged so to speak. No special offering ever. And I cant even log into my account. IMAGINE THAT?
Not what I was actually expecting. First off
Its a HUGE DEAL to me to meet my requirements for yall s service and pay you every month since 2014. I bragged to everybody I know how WONDERFUL YOU ARE. Well not this time
Service hasnt even started and Im already wanting to change companies
Cut service on at someone elses home while my kids and I are sitting n the dark n still giving me a run around with no lights
Never choose Ambit Energy
Ambit Energy will scam you out of money. My rates went up 3X because I did not "renew" even though I never cancelled. When I called to ask for clarification, they refused to assist me and charged me 3X what I was paying. This company is a total rip off and should be avoided under any circumstances. I have cancelled this service and will never use them again.
NEVER choose Ambit
To be honest, it is my first time to write a review in my whole life for something. Never choose Ambit. When I moved to Texas from Chicago, I didnt know there are so many electricity providers so, I have to compare them. Because Chicago has different energy system. Anyway, firstly, when I enrolled to ambit energy, they didnt give any EFL and policy documents. This is one more reason I didnt notice that there is early termination fee unlike Chicago. Even, they didnt give any plan options to me, so I didnt know there are many energy plans. Ambit will just choose the most expensive one and just charge to you definitely. Eventually, they dont care of which plan will be the best for your daily life pattern. Surely, they will not try to do it. Secondly, their meter is totally wrong, and your bill will be much more than what you use. I live in one bed room apartment, and it is about 650 sqrt. I set an electric heating as 73, and turn it off when I go to sleep. But, the usage was 450 kwh, and I got charged $75. After I got this bill, I never turn on the heating and turned off all lights that I dont use. However, the problem was that there was no difference in my usage when I was keep checking on my account. One more thing that made me so mad, when I called to representative, they told me the usage is usual. They did never care of my life pattern, and how I used the electricity. Please keep away from this energy company. Other energy companies will be willing to help you to find the best plans for you, unlike Ambit. Even one star overwork for Ambit.
Worst experience
Horrrible experience. They dont give you consistent due date it changes without notice. Receive bill couple of days before it says it is due. Seems like its set up to pay more money for reconnection fee or late fee. I never had this experience with light company. The billing is ridiculously high. I hope this help someone. This company feel like scam!!!
Horrible service and no value to loyalty! RUN!
I have been with ambit for 6 yrs and when I began my services the agents were very helpful, knowledgeable and provide great service. Now I feel they all read from a script. They never answer the questions or concerns ASKED! They aren't knowledgeable outside of script in front of them and only revommend what will make the company money! Once my contract is over I will be taking my services elsewhere to be valued as a customer! Agents need to realize we as consumers make the company so if you can't service consumers as a whole the company is doomed!
STAY AS FAR AWAY from this company as you can....they are absolutely the worst, most unethical utility provider in Texas!
I was repeatedly overcharged by 5-10% each month and have spent at least 3-4 hours on the phone arguing with their Customer Service department over the last several months trying to get the monthly invoices resolved to no avail.When i finally cancelled the Auto-Pay, my power was disconnected at 3pm on the day prior to the date listed on their "Pending Termination Notice".....and even though I paid their bill within an hour (at 4pm) and called/emailed every contact i could find on their website, they did not get my Power turned back on until the following morning (and refused to cover the cost of my hotel room), which was total BS!!I moved out of the Apartment last Sunday (2/2/20) and have been calling/emailing to try and cancel their service (unsuccessfully) since Friday (1/31/20)......when i finally got a call back from AMBIT this morning, they told me that it will take 2-3 business days to process my cancellation and that any & all energy usage between now & then would be deducted from my $125 deposit....which leaves me with only one viable response for the Leadership Team at AMBIT Energy....I haven't been able to subtantiate yet, but it wouldn't suprise me if either Bernie Madoff or Allen Stanford were one of the ket investment stakeholders in this company early on
Beware: Bad practices and bad customer service
When I moved into my new apartment, I was forced to start using Ambit by the apartment complex. It was all very shady - I had to call a "rep" who then gave me an account number and that was about it. No mention of fees, prices, etc. Come to find out, if you do not pay ON YOUR DUE DATE Ambit will automatically issue you a disconnect notice the NEXT DAY and charge a $10 fee, EVEN if you pay the same day the notice is sent out. I just called and talked to 2 different reps and neither one would waive the fee even though I paid the DAY after the due date AND the same day the letter was sent out. I have never had any issue with any other company paying 1 DAY LATE. And in the "contract" which is titled "Welcome Letter," it does not specify that this can happen. The only line item with a clearly labeled timeline is late fees. Buyer beware - unless you are forced like me to use this money-hungry company, look elsewhere!!
Cutoff notice for a 20 dollar mistake
I have been with this company for about 6 years, I paid my bill and didn't realize I paid last month's amount again... I got an email saying my service is scheduled for cutoff on the 27th... 20 dollars really
Outrageous rate change!
My energy bill more than exploaded. It went up from 120.$ a month to over 1000. I called and ask why and then gave me every excuse. No one should pay that much especially when we just turn off air conditioning.
Scam
This company just charged my credit card but will give me no information on what they were charging my card for, how they got my number or any other info. The did run me around for a day first before they told me this. Asked for proof my car was charged, then mysteriously called back with the name of the people associated with the charges. Guess what Both the names were on the proof I sent them of the charges but neither have any affiliation with AMBIT.FRAUDULENT CHARGES WHO ARE THEY.....
People lie about payment plans.
I am totally disgusted with these people. Charging an extra $55 for reconnection fee... When I had an understanding with the lady on the phone that it would be paid within a certain date and I did pay and just because I did not call back which I was not advised to call back. After I made the payment they still cut my power off, and charged a reconnection fee of $55 dollars. Talked to a supervisor and they do not want to work with you.. These people are crooks.... And being a customer for 4 years now...
Worst Company EVER !!!
I'm very disappointed on the service AMBIT Energy provides to its customers. Their representative have do not care about customers period. My bills increased almost $150-$175 more and left me paying over $200.00 every month for the last 4 months ! Everytime I called customer service they had no resolution but instead blamed me for the increase. No one is home from 6am -6pm M-F and I cannot figure out how my bill just miraculously increased ! I finally was able to cancel and switched over to Reliant - Free nights plan and I am currently paying 90.00 per bill cycle ! Never Ever Ever will I recommend this company!
They are scammers
Ambit has to be the absolute worse when it comes to customer service. They will charge you out of your a** and tell you that its because you didnt sign a contact with them. I live in a 3 bedroom apartment where we are gone from 7am to 7pm. This people literally sent me a bill of $339 for one month!! And the supervisor Mariah sticks to the fact that its because I didnt sign a contract so they basically can charge whatever they want to. If you are looking for an electric company Ambit is NOT the way to go. There is absolutely no justifiable reason for charging this amount for 1 months to anyone living in apartment especially when theyre not home half the time. They are simply just evil people.
Horrible Experience
Called about my high electric bills. Talked about a new plan. they can quote me .105 cents per kwh if I use exactly 1,000 kwh. If I use 1,001 or more, it is variable. In order to know how much your bill will be, you have to use exactly 1,000 kwh. Went back to TXU!!! I will never leave them again. Worst electrical company ever!!!!!!
Horrible Experience
Called about my high electric bills. Talked about a new plan. they can quote me .105 cents per kwh if I use exactly 1,000 kwh. If I use 1,001 or more, it is variable. In order to know how much your bill will be, you have to use exactly 1,000 kwh. Went back to TXU!!! I will never leave them again. Worst electrical company ever!!!!!!
Worst electricity provider ever had
Horrible!!! service cant wait to get out of the contract, two more months and that will be it, its been a real headache every month
Ambit will do anything for money.
My energy bill more than exploaded. It went up from 20-40$ a month to over 200. And stayed that way for months. I called and ask why and then gave me every excuse in the book to say it was my fault. After 4 months of this I finally convinced them to check my meter and it came back with an error. They promised redo the billing and look into it. They never did. When I called them to inquire why I'm still being price gouged, the entire process started over from scratch. Me fighting to get them to look at the meter and fix it. Them justifying the price etc. Then comes to now, after months of automatic billing, I came home and my power is out. I call and the automated response tells me it hadn't been payed. Their offices are closed. I payed the bill, and the 20 dollar disconnect + 40 dollar reconnect fee, to have the machine tell me it will be 48 hours till they turn it back on. Btw there were no notifications in my email or notifications by phone or mail that it hadn't been payed, and was being shut off. Or I would NOT have let that happen. I still have usage reminders in my email and physical mailbox, but they made zero attempts to reach out to me. It makes me think they took my card off file and left me hanging to get a free fee out of me. 100% do not reccomend.
Automated confirmation system
I've been trying to verify my account for 2 days back and forth between customer service and automated confirmation always says my DOB Iis wrong getting tired of the bull never had to work so hard to switch shouldn't have to be on phone for 3 hours doing this
BS
1 bedroom apt paid between $300-$400 a month in the summer and $150 in the winter. No one should pay that much especially when we just turn off air conditioning.
Outrageous rate change!
They charged me 77 cents/kwh , over a thousand $ and wanted to cut me off.
I was with them for 6yrs.
They made a mistake with their plans and Dumped it on the customers.
Run forest run
I paid my bill online the total due in advance. Then I received an email stating my service was going to be disconnected later that day. I called and was informed the amount I paid went to a deposit of $125. I was not informed about a required a deposit. Customer service rep reports if I dont pay the balance of my bill the service will disconnected.
Angry Customer
Purely awful. They are charging excess fees even if you pay a bill before disconnecting. They are not honest and by far the worst electric company I ever had. I am going through a tough situation but always paid my bill. They are totally ripping customers off. They add a fee of true up and miscellaneous adjustments. I live in other state now but my bill is still high at my place in Texas. Nobody lives there and everything is turned off but still have high electric bills. Thankfully my contract is up soon and get move forward. My service will move elsewhere to an honest company!!!!!
Worst energy company I had used. Glad my contract is ending.
I thought TXU was expensive!!!!!!! Bill tripled even though using the same amount of energy every month. Called customer service to inquire about charges. Only answer was because of the heat in July and August, was why rates increased, after being on hold for 45 minutes to speak to someone, guessing alot of consumers were on line complaining (They even had to nerve to send a letter before my bill showed that the rates would be a little higher because of the heat. Expected a little increase, not a car note increase. Smh.) Agent even tried to get me sign up for new service because I was near the end of my contract. Told the Agent the bill was more than my car note, inurance, and student loan payment all together, not renewing. Consumers beware.
Bad billing practices
We don't even own the house and haven't for over 2 months now but they are still trying to bill us for the past 2 months! We paid our finale bill online and got a ZERO balance with a letter of credit from ambit. I just called them and they are saying they misread the meter and need to fix the bill. DO NOT USE AMBIT!!!
Untrustworthy
This would be a negative rating if possible. After being a home owner for 20+ years, I've never had a utility company be untrustworthy as Ambit!!!!!!!! Please stay away and save yourself multiple headaches. Billing charges are very unclear, they have a "miscellaneous charge" and that means basically they can secretly charge you whatever they want because it is not itemized to explain those charges. Their customer service rep contradict each other, one said it was a credit and the other(supervisor) said it was a charge. Who can you trust!!! Hate Ambit!!!
Highway robbery
First bill: $86.39. Second bill: $102.98. Third bill: $110.92. Fourth bill: $141.94. Fifth bill: $475.77. Sixth bill $418.63. I am not in a fixed rate plan - so I understand the fluctuation in my monthly bill. It is my wife and I in a two bedroom apartment... Do these prices look right to anyone else? After speaking to customer service after the first $400 bill I was not helped and told I could cancel with no termination fee because I was not in a fixed rate plan. Ambit energy cancellation policy: "Cancellation is permitted for any reason. However, if you enrolled under a fixed-rate product, you agree to remain a Customer of Ambit Energy until the term expires or be subject to an early termination fee, as specified in the EFL." They are still trying to charge me $199 on top of gouging me for the last 2 months. I cancelled my service while on the line with their "customer care" team, and I am now with reliant energy and will be with reliant energy for the rest of my life. To treat a customer with perfect credit and one who always pays his bills on time in the manner I was treated is the absolute worst-unprofessional-discourteous thing you could possibly do to a customer. Reliant will now make money off of me for years to come. Ambit robbed me and got a couple thousand but will lose a customer, get a bad review, and will not allow any of my friends or family to ever deal with ambit.
Outrageously Priced
I was charged way too much with Ambit. Whenever I cancelled they kicked me out of their app. I wasnt able to see specifically what I was charged for. Whenever I call customer service I am on the phone for 20+ minutes.
The customer service is sub-par
But the company itself don't give 2 dumps. They give me a notice saying the cut off is a few days after but in their system says 1 day. My check cleared this morning, went to pay but it was already cut off. The woman over the phone I'll give credit bc she tried to help, but when i asked her (at noon) when I'll get the power back on, she said this afternoon. It is now 20:32 (8:32 12hr) and no power. Supposed to be low 40s tonight. And i have work but no alarm clock to work with. Stay warm tonight for me y'all.
Do Not Trust Ambit Energy
I have been a customer of Ambit since 2010. The first weekend after signing up, we were left without electricity because of miscommunication on the part of Ambit staff that arranged for the electricity switch. My family and I were forced to spend the weekend in a hotel. I let this fiasco pass and continued with Ambit for the next 9 years up to today when I received a $495.03 electricity bill. I have never paid an electricity bill higher than $300.00 during summers. When I called I was told that since my plan was "flexible" that the rates can increase or decrease depending on the Transmission Distribution Utility charges passed through to Ambit and the Electric Reliabity Council calculations of market cost who determines charges per month blah blah blah This shows up in the so called Plan Label for my electricity plan already and I understand this but, my questions were not answered when I called: Why was I not informed before hand of the change in the rate?, Why such a drastic increase from the 4.1 cents per Kilowatt to 22cents per Kilowatt in just one month? What caused such an outrageous increase? Why was the 11.5cents per Kilowatt average pricing in my plan was not utilized to calculate the cost of electricity per month? My electric consumption was lower during September than during August 2019, then why is the bill for September higher?! See my usage record for the last 7 months: Date Usage Service Period Amount Rate09/26/19 08/01/19 08/30/19 $495.03 22.1¢ 08/29/19 07/02/19 08/01/19 $153.83 4.1¢ 07/29/19 06/03/19 07/02/19 $227.46 3.7¢ 06/28/19 05/02/19 06/03/19 $309.15 3.4¢ 06/03/19 04/02/19 05/02/19 $131.67 3.3¢ 04/29/19 03/04/19 04/02/19 $124.83 3.4¢ 02/27/19 01/03/19 02/01/19 $111.61 2.7¢ After speaking with several representatives at Ambit, it became clear to me that they do not value loyal customers and are not willing to provide a favorable resolution to this. Therefore I FIRED Ambit today and I am taking my business somewhere else.
The wrost company ever
They have been charging us normal rate for 8 months around 200 to 300 per month and this month the bill is 5 times more to 1334 usd
Ambit Energy is the WORST - Count me in for a Class Action Lawsuit
Could not take it anymore. Ambit Energy is charging $10 for cancelation notices even if the bill is paid on the due date. Ambit Energy is charging $2.50 electronic processing fee when you pay your bill if a debit or credit card is used. But they are also adding a miscellaneous charge of $2.50 for an electronic processing fee to the next bill. A Class Action Lawsuit is the way to stop Ambit Energy!!! BTW !! I RATE Ambit Energy: THE WORST (0 STARS)
Ambit Energy Sucks Bait and Switch Company
I was quoted by a friend a supposedly abetter deal than Stream Energy. I was with Stream over 4 years and never got a bill like this. I will be contacting the P.U.C, BBB and my lawyer. This is a freaking bait and switch. My very first bill was $778. When I looked up Ambit on the BBB their rating is a BIG FAT F.
Ambit Raping their Customers with wholesale plan
My bill more than doubled in August
Avoid the wholesale plan at all costs their sales reps are pushing it like crazy and youll be grabbing your ankles like I am
Stay away from this company
I would rate them zero if I could. No online chat and no emails! my last bill was for 29 days and my usage was 534 kWh and my bill was $160.40!!!!
I have been trying to call the company every day for a week and no one responded to my call even though I was on the line for 2 hours!!!! By enrolling in the auto payment you basically allowing them to rob your bank account.
Worse company ever.
They keep raising prices and their customer service is the worst. On hold for hours!
Have been a customer for over 8 years and I will never use them again
They convinced me to join their "wholesale" club and compared it to Sam's Club. I receive a bill that's triple my normal bill. Called and spoke to multiple managers and they lied to me and told me different things. I asked them to listen to recorded call to see that manager promised me a reduction in the bill and they told me sorry that there was nothing they can do.
Ambit Wholesale club
This is a rip of plan , my bill never has been over $300 even during the summer. They are trying to bill be $521 after I switched to Ambit Wholesale plan which is advertised as 9.8c/ kwhr and are telling me it is a variable rate. Shame on you for deceiving customers
HIGH PRICING
RATE PLAN CHANGED WITHOUT NOTIFICATION RESULTING IN MY BILL SHOOTING UP $200
MANAGEMENT WAS NOT HELPFUL. I AM STUCK WITH A BILL OF OVER $350 WHEN NORMAL AMOUNT IS $165
Terrible company, no loyalty
I have been a member for 6 years with automatic payment and never been late. I called to move my service because I was moving and they cancelled my auto pay. My bill is due 9/6 on 8/19 I paid my bill online. I typed a wrong number in my bank account number so I immediately called to correct. They wouldnt cancel it, correct it or help in any way then told me I was subject to a $25 service fee for returned checks. I reiterated my mistake and I was trying to do the right thing. They advised me to call the bank and insisted I would get the $25 chArge. All I can say is my bank was pleasant about it, fixed me right up and Ambit lost a good customer for life. DO NOT USE AMBIT, they are not flexible! Save yourself the frustration.
Impossible to cancel my account!
I called 3 times over a period of at least 6 weeks trying to cancel my account. Spent up to 30 minutes with each call. Also spent a long chat session. Each time I was told they would have someone call me in 3 business days to cancel. Never got a call. Each time I called, I told them this and to just cancel my account. They could only tell me that someone would call in 3 days to cancel my account. It's beyond ridiculous. I will NEVER use this company again and would urge anyone to steer clear. Most pathetic company and customer service I have ever experienced.
Horrible company with no loyalty
I was with ambit over 7 years and just couldnt take anymore. Then give cut off notice the day after its due and even tho u may pay it the very next day because their computer automatically sends disconnect out u still have a 10$ late fee. Theres no incintives anymore didnt even get to use the points that kept me there so long plus the base charges and rates keep going up. Another scam they have is when u pay the bill they charge you right then 2.50 to pay with a card debit credit etc. for electronic processing fee they say then they re charge u on your bill I get miscellaneous for the same $2.50 electronic processing fee. Cant wait until that is on the class action and will be getting so much money reimbursed. Their no hidden taxes and fees is a joke their taxes and fees is what gets it sky high. Now their customer service..: uniformed..: thank goodness I finally left and even tho my contract was up I just got a bill for 201$ for 5 days it said . Negative 1 should have been an option with them and to think I use to pay them to be a representative independent consultant for them. What a joke
B.S Prices/Fees
I have been an Ambit customer since 2012. THEY HAVE PROGRESSIVELY RAN UP THE CHARGES ON MY MONTHLY BILL!! I have a ONE BEDROOM 800 something sqaure foot apartment!! THERE IS NO WAY MY LIGHTBILL SHOULD BE $219.00!! The only person here during the day IS MY DOG!! So how TF my bill progressively goes from low hundreds to TWO HUNDRED DOLLARS IN A SPAN OF TWO MONTHS!!!?!?!?! I cannot wait until my contract term is up! I WILL DEFINITELY BE CANCELING THIS SH**** A** SERVICE!! And would have already done so if i wasnt in the process of buying a home and cant have anything put on my credit!! THIS COMPANY IS THE WORST I HAVE USED!!
Ambit Energy is the Worst Company EVER!!
Three customer representatives kept me on long holds because they did not want to discuss my request for a refund. One customer representative refused to transfer me. Their fees are exuberant and their customer service is beyond poor.
Poor customer service
Been with ambit for over 5 years, i always pay my bill on time, today is 7/31/2019 and my bill is due on 8/16/2019, i made a payment today and forgot to adjust the payment date to 8/16/2019 so i went to their website and chatted with andrea,i asked to push my payment to the correct date,she refused,said i could call my bank and stop the payment but there will be a 25.00 returned fee charged,told her you haven't received the monies as yet,no dice,refuced to help so the impression ambit left on me is that they are hungry for your money and not flexible, but i have the power to choose and as soon as this contract is over i am switching.Goodbye ambit you have lost 1 reliable customer for your stupid inflexibility.
A Conversation
You are losing a customer today - because of your unwillingness to work with a person through a difficult situation - the only way through this will cost me money - I have worked for companies such as this and know the work around. It is sad that all you seem to care about is money and not the humans that make up your customer base. I will be posting this in as many places as I can find. -------------------------------------7/25/2019 9:17:53 a.m.Welcome to Ambit Chat. Ambit Energy will never ask you to disclose personal details or non-Ambit account numbers through live chat. Please do not share personal account numbers, including credit card and social security, through live chat. 9:17:53 a.m.Interaction transferred to Chat_TX_EN. 9:17:53 a.m.Interaction alerting Glen. 9:17:53 a.m.Glen has joined the conversation. Glen9:18:05 a.m.Hi! This is Glen. Thank you for contacting us through Ambit Chat. How can I help you? A5667*** | Rebecca Gates | (214) 779-****9:19:23 a.m.Hi Glen - I'm am Rebecca Gates - I set up a payment arrangement yesterday - went online to make my 'initial' payment of $100.00. selected the 'other amount' option - and to my amazing surprise - after I selected 'submit payment' button - the full amount was taken 9:19:49 a.m.I called in immediately and told my tale to the customer rep 9:20:23 a.m.was sent to the escalation dept after my request - and was told flat out that there is nothing Ambit could do because it was a 'past due' amount 9:20:27 a.m.and I did it online... 9:21:59 a.m.so I am pleading here trying to figure out - because now my bank account is over drawn - even though I set up a deferred payment plan with Ambit and something glitched - I am now faced with the payment getting returned, a nsf fee from my bank plus whatever returned payment fee Ambit will tack on because you can 9:23:03 a.m.so I'm asking one more time - is there ANYTHING that Ambit can do to fix this situation?? All I wanted when I called in yesterday was for the amount of the 'overpayment' of $257.22 be refunded so I wouldn't be in this situation. Glen9:23:39 a.m.Thanks for verifying your name. 9:23:47 a.m.I understand how difficult this may be for you. 9:24:29 a.m.If you want to cancel a transaction with check you need to contact your bank. However Ambit will apply a $25.00 rejected payment fee. A5667*** | Rebecca Gates | (214) 779-****9:25:09 a.m.How is this fair?? 9:25:21 a.m.I will still have to pay a cancellation fee with my bank as well 9:25:53 a.m.I loose money to this idiotic situation because no one on Ambit's side of things is willing to help or fix the situation 9:26:11 a.m.seriously - do you see how messed up this is??? Glen9:28:00 a.m.I understand your concern Ma'am. Unfortunately those are the policies. A5667*** | Rebecca Gates | (214) 779-****9:29:48 a.m.there is absolutely nothing Ambit can do to help out in this situation??? AT ALL?? 9:30:02 a.m.Except recommend I cancel this payment and incur more fees Glen9:30:40 a.m.Yes Ma'am. Because we can not cancel the payment. A5667*** | Rebecca Gates | (214) 779-****9:31:24 a.m.fantastic Glen - 5 stars for not being a real human and trying to work with a customer. 9:31:54 a.m.there's obvious nothing else that I can do except sit here and wait for my lights to get shut off 9:32:14 a.m.have a fantastic day Glen...know you and this company have ruined mine Glen9:32:48 a.m.In addition to help you checking your account status, is there anything else I can assist you with? A5667*** | Rebecca Gates | (214) 779-****9:33:00 a.m.no Glen9:33:06 a.m.Thank you for using Ambit Chat and have a wonderful day! 9:33:08 a.m.Agent has left the conversation 9:33:08 a.m.You have been disconnected from the chat
Worse energy company Ive ever in my entire life had.
I absolutely hate this company. If I didnt HAVE ago use it because its the only company my Apts provide I definitely WOULDNT. They have the worse customer service!!! I DO NOT RECOMMEND THIS PLACE! They shouldnt even be in business! HATE HATE HATE HATE HATE!
Do not get energy with them ambit energy
I have been on 1 year contract with them and bill is at almost 300 when i dont use energy til after 6pm to 11 tells me the times we waste more energy are from 5 am to 12 pm no one is home at that time and everything is off and from 9 pm to 5 am everyone is asleep jus use one night light for my kids room and for them thats when i mostly use energy really?? i asked if they could come check there meter because i feel im being over charged and they wanted to charge me 30$ for coming to check something that its theirs why would i wanna pay more money after i have 300 light bills for a 1400 sqft home with no one during the day 4 people living here
MISLEADING
I HAVE BEEN AN AMBIT ENERGY CUSTOMER FOR YEARS AND FOR THE MOST PART THEY DO TRY TO WORK WITH YOU ( OF COURSE AT A PRICE) . RECENTLY THEY CAME UP WITH A NEW PLAN FOR FREE NIGHTS AND SOLAR DAYS. THEY ADVERTISE AN AVERAGE OF 12 CENTS PER KWH WHEN IN TRUTH IT IS 16 CENTS AND THERE IS STILL THAT PESKY ONCOR CHARGE WHICH GETS BIGGER THE MORE YOU USE ELECTRICITY. I CAN NOT UNDERSTAND WHY THEY ARE SO DECEPTIVE WITH THEIR PRICING AND HARD TO READ GRAPHS OF ENERGY USAGE, ESPECIALLY IF YOU HAVE A PLAN LIKE THAT IT SHOULD BE EASY TO READ TO COMPARE SAVINGS SO YOU CAN CHOOSE HONESTLY AND WISELY. ONCE THEY HOOK YOU THOUGH YOU ARE RAKED OVER THE COALS AND CAN NOT OPT OUT WITHOUT A HUGE PENALTY SO I ADVISE ANYONE LOOKING TO CONSIDER EVERY OPTION INCLUDING THE PROVIDER.
Switched because of fees
I moved apartments and set up with ambit at my new apartment. I was told my recurring payments were going to continue but they didnt and after no bill pay they shut my power off. Not a big deal, but when I went to have it turned back on they charge: $40 reconnect fee, $20 disconnect fee, and made me add a $125 deposit. I explained the situation and that I had never missed a payment and it was a mistake but that meant nothing and they still demanded payment of all. I threatened to switch service and they just warned there would be $199 early termination fee to which I agreed and paid because I refuse to give a company like that my business. Highly recommend green mountain.
Late fees and delivery charges
I do not appreciate getting a late fee for being less than 24 hours late on paying bill. $10.00 is robbery when you are paying basically on time. I also have noticed lately that whatever my light usage is I am paying half that amount in delivery charges... so for a $60.00 usage add $27.00 in delivery fee then and taxes....it is ridiculous....
I thought I was making a smart decision...
When I switched to ambit I thought I was making a smart decision. I was with TXU for years prior and was convinced of Ambit's cheaper rates. Upon doing my research, Ambit wasn't cheaper than TXU, but I decided to go with the free nights plan. It turned out to be a horrible mistake. My bill ended up being much higher than TXU. Calling customer service isn't easy, it takes at least an hour to get to somebody. And my password never worked, no matter how many times I changed it.
They say they offer A/C heat sheild coverage but I havent gotten it after 4 mos or more
They need to get rid of this coverage and stop advertising for this because they cant enroll you. CS has no answers. This is bad CS
Dont get fooled by initial offer and huge hidden charges are there
Dont get fooled by low electricity bill. They have something called avg usage bill from previous year and that make you feel you are getting less electricity bill but at the end of the service they will send you huge adjustment bill. They keep you in dark about this until you disconnect the service. So unfair and wrong business practice. I would not recommend Ambit Energy to anyone.
What they do is legal...but it is deceptive...
Ambit requires 1 year contracts, at least they did for residents of my community. I pay my bills online, but Ambit's website is down regularly after 10pm or so....maybe earlier, but that is when I finish my day and sit down and work on bills and stuff. This led to late payments, waiting for the next time the site was up. So I set up auto pay, but then my bill goes up. And then a payment fails, but I am not notified until my service is cut. Sometimes I work from home, so this is not acceptable. I am planning to move, but now that they have required a deposit, and for me to re-start a 1 year contact because of the shut off, I will lose the deposit when I move. All of this is legal. You can get bills and notices mailed, but they won't get to you in time, so paying online is still better. But keep an eye on the rate and rate changes and don't set up autopay. Better yet...don't waste your time and money on this outfit. Look at their reviews. They are profitable because of with held deposits, fees, and energy rates that change or are to their best interest, not yours.
Just dont. STAY AWAY! Two bedroom apartment, $500 a month
I was on a month to month plan with them. Paid more than $800 for two months, for the months of December and January. Switched to a contract with another company, less than $30 a month. Their excuse? Prices fluctuate!
Poor service
I was with Ambit for over 5 years and never was I ever late. Paid my bill online and one day loan behold my electricity was shut off. No notice whatsoever, said I failed to pay the current bill. No curtsy call checking to see what might have happened. It cost me 125.00 deposit plus like a $140. to get it turned back on. No grace what so ever. My contact expires his month and will not be renewing it. They better return my deposit. This is how they make interest money on your deposit.
Shady billing practices
When my contract expired I was expecting an increase, I was not expecting my bill to double. When I got that bill I thought it was a mistake, nope, customer service said since Im out of contract they can charge whatever they want. So I changed service and now I get the bill for the last six days from Ambit and they want more than I was paying a month, no justification, just bill you whatever they want to punish you for switching service.
Billed without being notified
There was a bill posted to my account without me being notified of it. Therefore I had to pay my bill late and when I spoke with coustomer service about the issue they did not help or give any reason as to why I was not notified. I will not be using ambit energy in the future.
Worst Experience Ever
Ambit took money off my card for a deposit before they knew if they could even provide me service. After figuring out they would not be able to provide the service I was told a refund would be issued. It took them less than five minutes to take the $80 off my card but for some reason the refund had to be sent back as a check, it has been a month since the day they claimed to have sent my check out in the mail. Customer service is a joke as well as the supervisors. I would not recommend Ambit to anyone ever. They are by far the most unorganized unprofessional energy company I have ever dealt with.
RIP OFF
This is one of the biggest rip-off companies I've ever dealt with. They bill you starting the day you do not pay $10 for a disconnect notice which cost them just a few pennies to send. Then 14 days after you miss one payment you're disconnected they want a deposit and a big reconnection fee. They are just greedy. Most electric companies let you go a full and tire cycle and pay the next due date without any penalty at all which is what I'm used to. Not these scam artists. Oh and did I tell you that they cut my power off in the middle of an ice storm and refuse to turn it on until the next day. I thought there was something against the law that they could even do that at a time where you could freeze to death. I canceled my service will never go back with them. FYI I talked for an hour and 15 minutes to get my $10 fee removed today and it did work you just have to keep complaining and keep asking for somebody else. So do not believe them when they tell you they can't do it. They can you just have to make enough noise. Ambit, you should have listened to me earlier today now you're going to have to listen to everybody else just like me because now they know that they can get their money back if they make enough noise. The way to get their attention is to tell whoever is on the line I'm sorry you do not have the authority to do this but I know someone does so get me somebody with some Authority because apparently you just answer phone calls I need a person with a real job. I finally got someone with a real job and they gave me my $10 back to stop listening to me.
A happy Ambit customer..
This is 2018. I've had Ambit electric service since 2011. In all these years, I've never had a billing problem. Like the other companies, Ambit is a billing company. Oncor is the actual provider but I call Ambit if I have a problem. Lightening struck at my house about 4:30 A.M.in Feb, 2018. Among other damage, my transformer was blown so all electricity was out. I called Ambit. Within hours they had Oncor out here and before nightfall, the transformer was replaced. Before signing up with Ambit, I had tried two other electric companies. I had billing issues with both with errors on my account. Since joining Ambit in 2011, I have not had one billing error. I have to be conservative, but my electric bills have been something to brag about. Thus I'm happy with Ambit Service.
WORST ELECTRIC COMPANY EVER!!!!!!
I HAVE BEEN A CUSTOMER FOR OVER A YEAR AND NEVER BEEN LATE ON PAYING A BILL IN FACT ALWAYS PAID EARLY THEN I GET A NOTICE THEY ARE STARTING TO CHARGE $10 FOR A DISCONNECT NOTICE IF YOU'RE EVEN A DAY LATE WITH A PAYMENT NOT A DAY LATE AFTER A GRACE PERIOD THEY WANNA SAY THEY HAVE A 5 DAY GRACE PERIOD WHICH IS FALSE THERE IS NO GRACE IF YOU STILL GET CHARGED A LATE FEE ON TOP OF THE DISCONNECT FEE WHICH THERE SHOULD NEVER BE A DISCONNECT NOTICE SENT IF YOU'RE GIVEN 5 DAYS GRACE PERIOD BUT A DAY AFTER BILL DUE DATE YOU GET A NOTICE REALLY? EVERY ELECTRIC COMPANY I'VE EVER KNOWN HAS NEVER DONE BUSINESS AS BAD AS AMBIT THEY ARE A RIP OFF AND I AM IMMEDIATELY LOOKING FOR SERVICE ELSEWHERE ESPECIALLY SINCE I'VE READ THAT OTHERS HAVE HAD THEIR SERVICE CUT OFF FOR BEING 1 DAY LATE THAT SHOULD BE ILLEGAL I DON'T SEE THIS COMPANY BEING IN BUSINESS MUCH LONGER THAN ANOTHER YEAR I CALLED CUSTOMER SERVICE TO SEE IF I CAN CHANGE MY DUE DATE ACCORDING TO MY PAY PERIOD WHICH THEY HAVE DONE BEFORE I WAS TOLD NO I WOULD NEED TO GET AN EXTENSION THEN TO GET AN EXTENSION I'D HAVE TO PAY PART OF IT UMMMM WHAT'S THE SINCE IN GETTING AN EXTENSION TO PAY LATER IF I GOT TO PAY IN ORDER TO GET AN EXTENSION I THINK THE CEO, THE OWNER OF THIS COMPANY ARE MONEY HUNGRY AND ARE DOWN RIGHT EVIL CAN'T WAIT TO GET SERVICE ELSEWHERE SO I CAN CALL AMBIT BACK TO TELL THEM TO KISS MY A**!
Cheater & Robbers
Customer service worst, I m calling them from last 2 months to explain my bill, they said they will call back in 2 weeks, I callled again & again worst behavior from CSR, when I say I will cancel my contract they gave me fear to make my credit bad, we dont have that much use still get higher bills, when I called first for connection they say I can change my plan within 2 months but they show me different face after that
They do not care .
Let me tell you about my experiences here with ambit energy . I moved in to my small 2 bedroom apartment back in October .. I paid for my deposit before I moved in and had it set up to where I had electricity the day I got my keys . Anyways . First month goes by and I was only charged for half a month since I moved in on Oct 13th. That month my bill was $33. Now this is where it gets interesting . Remember Im in a small apartment . No TV (up until last month anyways) . No microwave . No computers or any of the such. Just a plain Jane apartment . The next month my bill shot up to $450 . This was due right before Christmas , resulting in me not being able to get my son a single gift. I put that on differed payments since being a single mom and having several other bills ... I didnt have an extra $450 to toss to ambit . Cool. The next month my bill shot up again, this time to $540 .. okay so something clearly is wrong . I called and spoke with ambit and their corporate just for them to tell me that my meter test came back fine and theres nothing they can do. The last bill I got (my current ) is now at $465 due on valentines . I have called multiple times , spoke to multiple people , spoke with their partnering company about my meter , spoke with several media personal.. you name it. But they have my name on a switch hold so Im screwed . Basically . Watch your meter for yourself and always double check and get a second opinion. I had a third party tell me something is wrong with my meter and had my ac/heater checked and still ambit refuses to recognize the issue . Just be aware of the type of situation you could get stuck into.
WORST COMPANY EVER
I started service with this shade tree company, and I made payment arrangements on my bill and paid $100 THAT DAY and a few days later they STILL disconnected my service. I spoke with the customer service rep and she stated that SOMEHOW they disconnected my lights in error and they made me wait 2-4 HOURS for reconnect service that THEY messed up on please save yourself the hassle and do not go to this unprofessional shade tree light company... Im switching asap.
Poor customer service
The customer service is poor and they are very rude!! I am going to cancel my agreement.
Bad company
I was apparently elected into an average billing account that i had no clue about, so this month i get charged an extra 180 dollars for a plan i had no clue about. I would highly recommend new customers or younger people new to paying bills such as i to avoid this company.
One less customer to gouge
I've been a customer with Ambit for about 2.5 years until today. Back in march I resigned my plan for a fixed rate of 8.3 cents. I typically prepay a fixed amount every 3 months or so so I never actually look at my bill. However in June I got a notice that said my bill was over $300 for the month! When I called to have it corrected they said it was because I was on a variable plan. I was baffled because not only did I enroll in a fixed rate plan online I CALLED TO VERIFY at the time(a call that has mysteriously vanished from their system). The CSR was full of attitude but did a "rerate" for my June bill. And we resubmitted my fixed rate plan (obviously higher than what i initially signed up for but WAY better than 18c). I asked if it would be fixed for July and was told it would. Come July .. ANOTHER $300 bill! Called again and was told it would be corrected but to give them time (until 8/5). Today I called and was told my services were being disconnected and not only do I had to pay the $300 bill but disconnect and reconnect fees as well! When asked what happened to my adjustment I was told I never should have been told I would get one and it's been denied. No warning, no explanation except "the agent should have advised you to pay the initial amount". BUT HE DIDNT HE SAID YOU WOULD FIX IT! I am livid! Leaving this company and i hope they go out of business SOON
Its trick.dont trust them
Its trick playing.some how they charge you ever you dont use power. i left my home for vacution for 3 weeksevey think is off. exspet 2 liaght 60w and cealing fan on. when come back found my bill is up 350%.when you call Ambit Energy customer service they wel say smae do every time you complain about you bill.wel check your meater elctric .after that they say like they do it for so many customers every think is ok. you must pay you bill. they stolen your mony some how . dont ever trust like this Ambit Energy or other like this .
LOW PRICE ENERGY "big LIE"
A sales man from Ambit offered me a $ 05 cent per kWh he said the delivery charge will be about $ 0.10 per kWhbut my bill come to $ 185 .44 I all Ambit customer service "RUDE " people spend over ! hr. on the phone to found out that my bill include a charge of $ 146.50 for power delivery and $ 9.95 penalty for using less than 1500 kWh.I dividing 196 kwh on $ 185.44 that means they are charging me $ 0.946122 per kWh Where is the 0,05 pre Kwh? my bill suppose to be $ 19.60 at $ 10 cents per kWh Ambit is offering low cost energy to customers but they don't tell that they make their money over charging customers for delivery.I called the company that delivery the power and someone told me that Ambit charge just what ever they want for delivery and they have nothing to do with it on other words they make their profit that way.and recommend me to fight for my money.The easiest way for me will be cancel the account but they want $ 250 for cancelation .Stay away from Ambit
Unsatisfied Customer
I have been a customer for quit some time now and I feel that my rates are based on my neighbors. I don't think I am billed correctly. This up and down bill make me sick....
Treat you like garbage when you leave
Are used Ambit for one year. After the contract was over I changed energy companies. Ambit never sent me a final bill. Instead they waited 3 months tacked on late fees and interest and sent me to a collection agency. Their business practices are unethical. This doubled my final bill. I do not recommend them under any circumstances
Worse experience since ice age
Been with disconnected lights with a sick kid all day. Spoke to Ambit agents multiple times. Stated we sent reconnect order. I asked them resend it. They said will slow process. I just got off the phone with Oncor and the reconnect order was never sent!!!I'm extremely livid. Cost me extra money because an employee took it upon himself to take a reduced payment!!
Sneaky hidden fees and faulty website
I tried to make a payment online but I had to log in, I tried entering my account number and EVERY time, the site stated that my account number was invalid. Then I tried calling in to make a payment. The recording says there will be a $2.50 "one time" fee for using a card. I entered all the information needed and entered the amount and then everything froze up and nothing was working at all. So I called in and spoke to Candace, a representative, to make a payment. She enters my information and tells me that there will be a $5.00 fee for using the card. I immediately ask why is it now $5.00 when I was made aware three times via automated recording that it will be $2.50. That upset me, so I had enough and asked to disconnect by the end of the month, and that I am putting a stop to this BS and going back to Reliant Energy.
OUTSTANDING Company!!!!!!!!!!!!!!
I've had AMBIT for several years. My bill is always less than neighbors. The few times that I have called customer service, they were VERY Friendly and knowledgeable.
Excellent Service, Excellent Price, Highly Recommended
I have been with this company for over 2 months, everything is great about the company and the service, have no complaints. Recommend it to everyone.
AVOID THIS HORRIBLE COMPANY
I got conned into selling Ambit service and was stuck in a contract. I got no notice of my contract expiring and my rate jacked up. I didn't have time to change to a new company and stayed with them another 3 months. I got a disconnect notice for 9/20 for $97. I paid it on 9/19. On 9/23 my power was cut off. I called to ask why and was told that I only had until the 17th to pay it. So 6 days later they cut my power off and now want me to pay a disconnect and reconnect fee. This is a total scam. I have never had a utility company cut off power after they received payment even when it was pending disconnections before. This is a pyramid scheme. You will not save money in the long run nor will you make money. I feel like sucker for getting involved
TOO MUCH
This place is horrible. I have NEVER had electric bills so high. They are non caring. They cut my lights off even though I advised them I had epilepsy. I told them I just needed time to come up with the fees. I told them I simply forgot and my neurologist advised them that it may have been due to medication. But they did not care. This is the worst company ever.
You light up my life!
Savings are great and customer service is awesome!
Great rates great service
Ambit is the best energy service I have ever had. Straight forward, no teaser rates or hidden fees.
Ambit Energy 100% 5 ???? ???? ???? ???? ????
The absolute best company ever!!! Free Energy is the way to go! Travel Reward Points per kilowatt that I use!!! Thank you Ambit Energy
Awesome Company
Consultants are top-notch! Never had an energy company that actually CALLS ME to make sure I renew at the best rate possible until I switched to Ambit Energy. If you want personal service, this is your company!
2 years and saving money on my electric bill
I have been a customer with Ambit for 2 years now. They beat TXU price by almost half. I have had no issues with them and highly recommend them to any/all electricity users.
Ambit Energy, Different From Rest!!
I have been so pleased with Ambit Energy since we became customers in the Fall of 2011. We had been with one of the largest retail companies in Texas for 34 years and I discovered that we were paying way too much for our electricity. I had to do something!! Right away we started paying less each month. After 11 months our light bill came over 70-80% lower! We now receive Free Electricity Credit every single month!! I am so thankful that God brought Ambit Energy to us!!!
Best Energy Company!
I have been an Ambit Energy customer since June of 2014. Great customer service and competitive rates. They also have an incredible referral program that any customer can earn FREE ENERGY credits up to the entire bill minus the applicable taxes. This is a monthly credit I have been enjoying since October of 2014.Feel free to call me to verify this information as accurate, but you won't because this website is bogus. Have a nice day. 214-205-0124
Great Company good rewards
I HAVE BEEN WITH AMBIT ENERGY FOR A WHILE AND I HAVE NO COMPLAINTS. PAY YOUR ENERGY BILL ON TIME AND YOU WILL BE FINE!
Very bad customer service
If you call them to fix an issue or to get a standard discount, they will say you have pay the full amount first in order to get the discout and they charge $5 extra to process the payment. In order to get a few cents doscount you will end up paying mote money. And the communication between two representatives will have two different information and you will emd up with a headache and a hold on the line for hours. Very bad customer service. Specially, if you have a iphone, you don't have access to mobile app or to their online acct.
The worst class company ever
This company will change you bills due and the will disconnect the electric in 90 degree day with out notify the customer Stay away from it .
Excellent Energy Company. Best experience ever!
I switched to Ambit Energy 5 years ago after being completely dissatisfied with TXU energy as they were charging me 16.9 cents per kwh. Ambit provided a great rate of 9.0 cents per kWh and offered me the opportunity to earn free energy every month if I referred 15 customers. To date, I have received over $7,500 in free energy credit from Ambit. Thank you so much as it allow me to pay off all my credit card debt.Great company!
ABSOLUTELY AWFUL
These guys are a bunch of crooks. I set a cancellation date months in advance because I moved out of the apartment. I got verification MULTIPLE times that the once the contract ended that they would automatically cancel the service. Got a huge bill a month after the supposed cancellation date. I called and they claim they have no automatic cancellation and refused to give any kind of explanation or refund. So they essentially told me the new people in my old apartment got a free month on ME. Absolutely embarrassed that I could get scammed by such a "well known" company, I guess that's why they have contracts and huge early cancellation fees because they know they will provide terrible service and we will be trapped into paying.
Rip off!!!
Beware!... yes they are a rip off. Avoid Ambit Energy at all costs! I would not recommend this service to my worse enemy!
Beware! Please avoid Ambit Energy at all costs!!!
Horable service across the board! Thay will find a way to rip you off! I've been a client of Ambit Energy for 4 years now. I went through a some hard time and had to have an extension on my account, customer service was very poor about explaining the process, and making sure that I knew the steps in order for my extension to be completed. In result my service was disconnected and I was charged after 4 years??? I was charged an extremely ridiculous amount deposit fee???? Really??? after 4 years of being with the company???? Customer service was not genuine, they were cold-hearted and all about getting their money! I will be switching and going to another company, I would not recommend this company to my worst enemy!please avoid at all costs!!!
WORST CUSTOMER SERVICES
I was out of town for 2 weeks I get back and see a disconnection notice so I called ambit to see where I can make payment so they get it quickly the representative tells me several pay location where I can make my payments I go make my payment and call ambit back and tell them I have made my payment and the representative tell me your payments has not posted. I provided a confirmation number and representative say confirmation does not make a difference if we do not get your payment your services will be disconnected. I explain to the representative that I have a new born and can not be without light the manger stated there is nothing they can do . So I had to make another payments, So I pretty much have a 200.00 credit on my account. THIS IS RIDICULOUS YOU PEOPLE NEED TO GET A SYSTEM THAT WORKS AND STOP RIPPING PEOPLE OFF BY HAVING CREDITS CUSTOMER ACCOUNTS . AND YOUR MANAGEMENT CUSTOMER SERVICES SUCK !!!!!!! I WISH I CAN CHANGE LIGHT COMPANY BUT THIS IS ONLY LIGHT COMPANY THAT SERVICES THE AREA I LIVE... As you can see I did not give you people any dam lights.. Because your customer services suck and your receiving payment is the WORST !!!!!
An Electric Provider with INTEGRITY
I have been a loyal customer with Ambit for over 6 years. Along with the fair pricing I also enjoy the rewards vacation and the referral program allowing me to get FREE electricity.
THE WORST ENERGY COMPANY EVER!!
I have been an Ambit customer since 2015. They're always disconnecting my service without notification. And when they disconnect my service, its usually because of a balance due of $20. Customer Service is not 24 hours and that's even worse, especially if you're reactivating services. You'll just have to wait until Monday. In addition to my services being disconnected, I contacted them because I was curious to why am I still received a bill if my contract ended. I was told that if I were not to call them to disconnect my services, I will still be billed month-to-month. Which is ridiculous because I'm basically paying them for someone else using the electricity. So after speaking with the supervisor, you'd think that they will delete the balance due or at least take care of it. He insisted that I'd pay for it or it will go to a collection agency. THE WORST ENERGY COMPANY EVER!!
Rip off
I missed my payment by a couple of days and charged me 7 times the amount of my bill just to restore service. Bill was approximately 32 bucks and charged me upwards of 200 just to restore my service. Customer support supervisor was super rude and said that I could cancel and pay them 200 dollars for early termination of contract. I literally just paid 5 months of electricity for a on time late fee. Oh and since they don't own my meter I have to pay the other company that own meter a fee too. Typical companies that nickel and dime you until the end.
Great All Around!@
Been on the service for 2 years. I have no issues or complaints....
5 Star - Excellent in EVERY way. Highly recommend.
I have been a customer of Ambit for going on 6 years. As I read some of these complaints on here, I can see that most complaints are from people that don't pay their bills on time. My billing is always accurate. I have never had a problem with monthly auto draft. Their pricing is always great. Plus I have referred enough clients that I receive a huge discount off my electricity every month. Most months it is completely waived. My last bill was only $9.10 . Their perks are outstanding.
Very nice and great customer service
I have joined Ambit Energy for 2 years now and I have no problems. knock on wood! The renewal rate is competitive to other company and the customer service was great when I called in. I love the points that I can use to travel and book hotel. I am saving up my points to take a trip to Cancun. How many company out there can offer you that for using their energy. I have this great consultant that answer all my questions and concerns. I have referred 10 customers already. 5 more customers and I will get free energy. This is a great company.
Ripped off
Because I did not get some paperwork back to them, (we were in the middle of emptying our house to have the floors refinished) our rate more than doubled. When I called them the only thing they offered was to sign me back up for the lowest rate that would take one to two billing cycles to show up. They will rip you off if they get the chance!
Highly Disappointed
I signed with Ambit Energy to help a friend that was a consultant. The promise of travel rewards was a nice perk and the rates were average. I encountered a billing error on one of the months; we normally pay $70 month for our apartment, but it jumped to $250 and I immediately contacted support. First of all, they are hard to get a hold of with customer care hours ending at 6pm on weekdays CST. That means having to take time off of work to be put on hold to attempt to speak with someone. When I do get to speak with someone, they want to blame the customer first...I got responses like are you sure you turned off your A/C...Our avg bill for the past 6-7months was $70 and it spike to $250....I was finally passed through to someone that assured me that they would send someone out to read my meter to fix. They do get one light bulb for ultimately resolving the issue, but it was a terrible experience. Oh, did I mention the travel rewards were not worth it. You get 1 pt for 1 kwH, trips cost 25k to 45k pts and had lots of stipulations and limited dates (down season). Needless to say, I left Ambit as soon as my contract expired.
Pay your bill on time
All you need to do is pay your bill on time. 8yrs no issues
Same Problems Across the Board - Billing, Customer Service, Errors and at YOUR EXPENSE!
I have been an Ambit customer since 2009. They disconnected my service without notification once when I went to pay online and the transaction did not go through for some reason. I was never notified that there was a problem. When I called them back and tried to explain, they said they are able to see when someone was on their website and they had no record that I was on it the day I told them. I knew the day because I made a note in my checkbook. I told them I definitely was on the website and I would look up my computer history to show them when my electricity came back on. They charged me disconnect fees along with others and required a deposit to turn my electricity back on. After my electricity came back on, my computer history in fact did show that I was on the ambit bill pay site that day. They didn't care. Now, they have screwed up my billing for the past several months. I get one bill that says I owe one amount, or have a credit, and then get a disconnect notice the day after my bill is due, all because of their shoddy billing. It is an absolute joke. I haven't received a correct bill in months. I go to the online area to verify it and it is the same as my incorrect bill. Today, the lady told me to ignore the amount due and just pay the current charges amount from the usage. I told her I expected their math to be right and be able to tell me how much was due on my bill. These people are a special kind of STUPID! I am gone!
No complaints
We've had Ambit for almost 2 years and we've had no issues with them. Sure the price went up a bit but we expected that along with higher usage in the summer especially living in Texas. I can see other people have complained but we've had no issues especially since we moved up to the DFW area from South Texas where it wasn't common to "shop" for an energy provider. Ambit will also allow you to pay your bill online for free provided you're paying with your checking/savings account.
Charging after cancellation
Absolutely the worse energy company! Stay far far away!!! I signed up with them in 2012. They screwed me with my renewal in 2014 so when moving in 2015 I decided to find a new energy company. Although I did call to cancel my service (I was told that it was no worries and that it would be done by a particular date). I'm still being charged and it's just ever so convenient that they have no record of my call to them when I canceled. They will take your money and are truly deceitful. Horrible customer service! Save yourself the stress!!! They are no help!!
Frustrated!
Everything was going along fine until I was a victim of credit card fraud. I had to get a new credit card and I took the time to notify all those that were on auto pay. My next bill came on my credit card just fine. But the following bill I got a cut-off notice. When I called to find out they are trying to say that my new Credit Card number was used for a one time only payment and not put me on auto-pay again. So now I have the choice to pay online monthly and have to pay $2.50 each month, or pay $700 for two bills to get back on auto-pay. I offered to make my monthly payment plus $50 to widdle away at the second month bill, I can do that but I won't be on auto-pay until it is a zero balance. Plus I will have to pay the $2.50 monthly fee. All this because I was the victim of credit card theft. You would think they could look at your previous history and make some exceptions for this. Speaking to a manager did not change a thing! Counting my days to cancel this service!
In 2015 and they still charge you a fee to pay with a credit/debit card.
Rates kept going up year after year, while payment via online using a credit card is charged "$2.50 - Electronic processing fee"
With all of the power transmission fees and usage fees, this is a pretty good deal for Ambit.
Kind of like how asian business only accept cash, no fees.
Great company, but expensive
Granted, I live in an older, not very well insulated apartment with one energy efficient major kitchen appliance, but after the TDU fees and all, I pay $135/month on average. I also missed the fine print that you're charged $10 if you use less than 1000 kW, which was the case when I tried to lessen my expenses by turning off everything on surge protectors. I haven't had any issues requiring me to call customer service, I just attribute the expense to my selecting them as my option and not using the Power To Choose website. I'll soon be moving and changing companies as well. One with no minimum electricity usage.
Travel rewards
Love getting rewards for something I'm buying month after month
Not terrible, but could be better
I was actually a consultant for this company when they first started out. I signed up with them and I have been with them for years. However, I think our relationship is now coming to an end. My bill is suddenly astronomical! Within 2 short months, my bill doubled! I really don't know why! I have looked into my usage, my bills, my plan...nothing makes sense as to my why bill suddenly went from $90ish to just under $200 for an 800sqft. apartment. I think it might have to do with their usage variations, but I guess we shall see. My answer from them is still pending. They're relatively pleasant to speak with and try to be helpful, but if you are looking for a similar bill amount each month, this would not be my pick. Plus, their rates have increased, so you can probably find a better-suited provider in your area for less. Good luck!
Is there a Negative -100% not recommended
Highly do not recommend
No issues, company seems solid
I've read a lot of the reviews on here and I am shocked. I have not experienced any issues what so ever. We've had Ambit for just over a year now and I'm truly loving the service. Are they perfect, no. But neither is any other company. As long as you pay your bills on time and pay attention to your renewal dates, all will be well.
PLEASE I BEG YOU DO NOT USE AMBIT!!!!!!!!!!!!!!
I was only a customer with Ambit for a few months.1. I paid a half payment for my bill on 8/15/15 because I did not have enough to pay the $108 bill for a 600 square foot apartment using the air conditioner at 80 degrees from 8pm to 8am and I take my laundry to a washateria.2. I received a voicemail on Saturday 8/29/15 that my bill needed attention..3. I received another voicemail on Saturday 9/12/15 that my bill need attention.4. I checked my mail on Sunday 9/13/15 and saw my normal white envelope that was my Ambit billing statement that I threw on the counter to open later.4. I came home from work Monday, 9/14/15 at around 7:30 p.m. and saw my electricity has been turned off.5. I called Ambit and their automated system said their business hours are form 8am-6pm central time and that in order to turn my electricity back on I had to pay $309 dollars including a $125 deposit, $40 disconnect fee, $25 reconnect fee and a $53.79 past due payment and all of it had to be paid before I turn my electricity on and NO ONE WAS THERE TO TALK TO WORK OUT A PAYMENT PLAN TO EVEN TURN MY ELECTRICITY BACK ON AFTER 6PM!6. I called a friend to stay with until the next day.7. I called Ambit the next day at work and was on hold for 30 minutes before I could talk to a live person.8. Finally I spoke to Longa and when I asked if would work out a payment plan because I did not have $309 to turn the electricity on she repeated over and over that I had to pay $309 before I can turn on the power and that she did not have the authority to accept a payment plan. 9. I asked to speak to a manager and was on hold for 30 minutes before I hung up.10. My coworker told me to call Reliant.11. I called Reliant and they are open 24/7 if my power goes off and they take payment plans if it does, and I said sign me up!12. My power was on that afternoon! No deposit! No Problem!MY ELECTRICITY WAS DISCONNECTED FOR JUST A $53.79 PAST DUE BALANCEA FRIENDS ELECTRICITY WAS DISCONNECTED FOR A 7 CENT PAST DUE BALANCE
These people rip off customers
These ppl rip off customers and they are the worst electric company that I've ever dealt with in my 50 years on this earth. I had to use them while I lived at The Enclave at Hometown apartments, because we were having a home built. I never paid as much monthly as I did with this company in my life. In my opinion and if you have an option, do not go with this company, it's terrible what they do to their customers. And if you try to have issues figured out with the customer service people, don't bother because it's a waste of your time. They don't fix anything and pretend like you are who is wrong.
Top Notch
My experience as an Ambit customer for 5 years has been very positive.
Shut off week early.
Order shut off on the 29th. They shut off on 20th. Centerpoint needs order to activate. So no electrify during summer for 2 days since Ambit has NO weekend hours. STAY AWAY!
AMBIT ENERGY CONTACT INFORMATION
I have many properties that are rentals and resale projects , a friend of mind suggested I try Ambit Energy . The service is OK , the communication is very challenging /
Horrible billing...Horrible customer service
Ambit really messed my billing for multiple accounts which i have for 2 different rental properties. They disconnected the electric the same day that I called to question a weird, never seen before charge on a bill. When I called day later about the disconnected service, the rep said that she understood what happened and waived the disconnect /reconnect fee. She never sent the order to reconnect service to AEP. The following day electric service was finally restored after my tenant was without electricity for nearly 2 days. Ambit reps could not tell me why the service was disconnected or why the order was never sent for reconnection. HORRIBLE billing & customer service. They couldn't care less if you remain a customer.
Disconnect
Even though there is an error in my bill and my lights got turned off.... Once I paid what they said I owed my lights were back on within 30 minutes after hours! So I have to be thankful for that until I get to call in tomorrow morning!
Never again.
The billing and customer service departments are nightmares. I had an issue with adding a new checking account. I think what happened is I entered the number incorrectly. I called multiple times and was told my payment was fine. Then I get a call saying it wasn't and that I'll have a fee... even though the gal I talked to couldn't help me fix the problem. I couldn't figure out how to delete or edit the account information and it wouldn't let me add the account because I already had one with that number. so I call customer service and am then told I have a 12 month block that will prevent me from even paying with a checking account at all. The supervisor says there is nothing they can do about it. My deal is if I couldn't edit the account numbers or even see the account numbers I put in I don't know if they are scamming me or if it was my mistake. I asked what the account and routing numbers were and no one I talked to apparently had the ability or authority to see them... they just knew the payment didn't process... even though I was told everything was fine.
The short version... shady, not helpful, parrot policy customer service because the only thing anyone could say is the exact sentence over and over, and an overall lack of training with their employees. Also, I tried to get help through their Facebook page and they deleted my comment. So now I am looking for every review site so no one has to be as irritated and frustrated and the lack of resolution as I am.
0 Customer Service, 0 Satisfaction, 0 Everything
I can tell you 1 thing guys. If you want to really NOT UNDERSTAND what is going on with your gas bill and who gets what and why something is showing and other thing is not- this is your place. I am completely NOT SATISFIED with AMBIT ENERGY and I WILL NEVER RECOMMEND TO USE THEM
Avoid Ambit
Ambit Energy is a great company if1. You love a company that can't keep accurate accounting records2. You love having your ambit account hacked with and having your billing information changed automatically (you automatically get to pay extra for that feature).3. You love being put on hold for long periods of time with annoying music for customer service4. You love having simple features such as setting up autopay online not work properly5. You have total faith that if something can get screwed up will get screwed up with billing6. You love customer service representatives who play around with your billing information to see if they can make different numbers work better7. You love waiting extra long periods of time to speak with a managers8. You don't mind that your Ambit problem won't be solved on the first phone call to customer service9. You don't mind that Your Ambit problem won't be handled on the 2nd phone call to customer service10. You're aware that either your credit card number or address will change by the time you've finally ironed out all your current issues with Ambit.I have never experienced such a poor company to work with. I have now been on my decent to hell with them for more than 2 years. The good rates are not worth the hassle. Yes, Ambit, we will be parting ways.Changing credit cards for autopay has been a complete nightmare. Their automated system crashes on my account every time I need to change the credit card. I call customer service (wait 20 minutes through their annoying music with their stupid recordings just waiting for the one that says to press a button and they'll call back, but I rarely get that courtesy). Once I get them on the line, they ping my credit card (successfully twice) to make sure it works, then they tell me the credit card doesn't work. I call my credit card company and they tell me that Ambit successfully pinged the account and charge the credit card $0.01 2 times, then the 3rd time, they typed in the wrong 3 CVV code. Don't you think the first correct ping was sufficient!The best time - was when all had been going well with autopay for 9 months and I get a phone message and an email that my credit card on file is no longer working. What? I go into my records, and they have somehow pulled up an old credit card (that had been deleted from the system 9 months before) and were trying to charge the old credit card. No record of the new credit card. Customer service tells me that their records show that I have been paying with the old credit card for months! I look at my new credit card statements for the previous 9 months and Ambit regularly charged my new credit card! Do not use this company. Your hair will turn gray, your stomach will ache, you will explode while talking with them.Pay attentions folks, this company will eat your insides.
Customer since 2009
I have never been more satisfied with an electric company I have earned the 15 referrals to qualufy for free energy every month. If you pay your bill on time you should not have any problems. If you dont then that is your fault not ambits fault.. I will never be anyone elses customer. Thank you Ambit fot all the special perks. I even got to go on a cruise thanks to Ambit Energy. Very happy customer.
Great Service & Free Energy Credit
I was astonished that Ambit Energy offered an energy credit. I have now gotten the credit for three months in a row.All I can say is they really come through on there promises.
POOR Service and Customer Service
I foolishly renewed my contract with them and now my bill has nearly DOUBLED in price. They claim energy rates have gone UP since I signed up in July 2013. Sure they have, but not THAT much. Now I feel TRAPPED with a company that can charge me whatever they want. I am a widow and try to live as "Green" as I can. I can't afford to keep paying these rates. They are cutting off my power on the 29th because I don't get paid until the 30th. They wouldn't even bend to give me ONE DAY. I'll NEVER use them again.
Getting it right
Of all service companies I have used Ambit has continually far surpassed my expectations
It's a scam
We were signed up with this fraudulent 3rd party scam. Do not sigh up with these ambit crooks and alert your family and friends of this travesty.
30 months in my apartment and with Ambit ... zero problems
Always nice on the phone. I pay my bill on time every month. No issues. Rates are great! I am shocked to read some of the bad reviews. I have had no problems of any kind.
No problems
Had a 1100 sq ft apt bills ranged from $80-110. Never had any surprises or problems.
If you go with this company plan on having billing issues every month and 6hrs + to resolve them every single month.
I have been with ambit for over a year. Somehow there are always billing issues, they either don't use the correct rate or change my rate whenever they like. When they tell you that they have resolved your issue for calling what they really mean is that they will make crappy notes, not fix your problem and you can expect to call in and relive the experience every month. DO NOT CHOSE THIS COMPANY I PROMISE YOU WILL NOT BE HAPPY WITH THEM!
AWEFUL
Absolute WORST customer service I have ever experienced . I cancelled and they kept charging me for TWO MONTHS without an email like they had always done to let me know I had a bill but noooo they just charged me and let a debt collector handle it. Total CROOKS
Owner
Customer service is the worst I have had dealings with, took over 4 hours on the phone to get account open. Repeated calls, could not speak to same csr, on hold for hours, took 10 days to get power back on after a new account was setup.
It is awesome!!let me tell you why.
Ambit energy is awesome, not only do i get very cheap rates their customer service team is awesome!!! The women at Ambit will let you eat their pussy and cream pie their face whenever you want!! Why would anyone not want to switch?
Homeowner
Current (for 3 years) ambit customer--never checked rates til this winters polar plunge.ambit is charging me some months 2 and one half times the amount the local supplier charges. they claim by the end of the year I will have saved from what national grid charges. in order for that to happen I will have to get some supply portion of my bills free. thay say they will send a check if overcharged. THEY DONT GIVE THEIR RATES LIKE OTHER SUPPLIERS DO THEY JUST SAY THEY WIIL SAVE YOU AND ITS VARIABLE. that's fooey!!! this month april to may national grid was 7cents per kwh-ambit was 16.7centsper kwh and similar bills the last 3/4 months. I guess im getting a big check at the end of the year!!! doubt it!!! I think companies not willing to publish rates are suspect like ambit. the only reason im still with them is I am friends with the consultant. they also lied to me about which plan imsupposed to be in.they wont tell you how much your current savings will be because there is none. I wish I had the time and patience to review my last 3 years of bills I cant trust them anymore and don't think ill continue
The WORST. Don't... DO NOT USE THIS COMPANY
Totally and completely heartless jerks. First time in 3 yrs I needed an extension and they refuse to give me two days to pay them. I have kids and all our food will spoil but they won't help at all. I've been a customer for 3 yrs without incident. Great way to show appreciation. Choose anyone but these a~holes. Anyone else.
Try Them!
Yes the price of my service has gone up over the past three years, right along with the cost of living, salaries, and medical expenses. I really don't have to think about my service, it's there every time I plug in something and every time I flip a switch. I pay a little closer attention to how many "smart" pieces of electronics we have going and we pay our bill on time. I expect to get paid on time, I'm sure they do too.I strongly recommend AMBIT ENERGY.
Ambit Energy Is The Best
Since we got it we have never had a problem
Be Careful When Moving
This is my experience with Ambit -- I had a 12 month contract with them, and a 12 month lease on my apartment. I called and paid what I owe on Dec 17th and was out the door. I asked them to cancel the service (as there were only 3 days left on my contract). Somehow they have no record of me canceling the service, yet gladly took the payment I made on the 17th over the phone. 5 Months later, with absolutely no communication (no e-mail, phone call etc) They sent me to collections on a 30 dollar balance that had late fees up to 80 dollars. They had automatically rolled me into a "month to month" plan, even though I had already moved and used zero energy. No one there is willing to help -- I paid the amount. But this is what I'm telling you to do if you use Ambit.1.) Lawyer up! Just in case they try to pull a fast one on you2.) If you're moving, make sure they actually close your account, and some random person in their service department doesn't just say they did, when they really didn't. 3.) Don't let them automatically roll you into a month to month4.) Just because you pay "everything" you owe, doesn't mean there isn't another pending charge they haven't told you about.Other than that -- I didn't have much issue with the actual energy provided
More than doubled in KWH
Had Ambit for 3 years at 6.0 a KWH and it jumped to .139 a KWH. would run as fast as I can. Have talk with others and we have all left Ambit this month. Would go so far as to call this a pyramid scheme.
Check your March 2014 VERY CLOSELY
I signed up in Jan 2014 for 12 months fixed at 7.59 in Ct no problems and very happy with results till MARCH 2014 seems a computer error switch my to 10.5 called on line for 20 minutes before they checked account and verified my 12 month rate promised to send a check in 7 days and so sorry. I know of 2 other ambit
customers who were ripped off but did call in . looks like they did this to many customers CHECK ALL AMBIT BILLS VERY CLOSELY FOR A OVERCHARGE. JL MARCH 2014
Amit energy
Made a huge mistake by choosing Ambit
My bills literally doubled. I'm changing as quick
As possible:/
I strongly dislike this company
Very difficult to make payments, high price charges.
So far so good.
Switched one of my businesses a few months ago. So far so good. Now have all 4 accounts with Ambit. Only complaints I have heard are from people that pay late or don't keep up with their responsibilities.
Don't choose ambit!
I'm a new customer to ambit. I was told they would connected next day with "expedited" service and a fee, but still no service. I was told one thing and they come out with another. I asked for my small deposit back, that they withdrew from my account in one day, and they can't refund me till 20-30 days via us parcel service. I even gave them a chance and asked if they could some how get service turned on the day I wanted to cancel and even at that , they couldn't do. Customer
Service places you on hold for a long time and when they do answer they place u on hold again. What kind of training or call center is so poor! Wow! Very disappointed and that's because I was referred by a friend who works for the company. I will not support or recommend ambit. Bad service from the start. I will be taking this a step up an contacting the CEO and others at the top. Exploiting this company and it's misleading reps is what this company needs. Social media goes a long way. And incase the upper department reads this , you may contact me at red.salinas@live.com.
No problems
I have been a customer for three years I pay my bill and I have no issues.
Service is fine, but rates keep increasing each year
I have had Ambit for 4 plus years now. The rates started off awesome but each year it increases. Im fine with the customer service never had a problem with it. My only problem is that rates keep increasing. I started off with 8cents and now its 10cents. Also they have a 9.99 charge each month if you use under 1000kw. I like the reward packeages also in which u get free hotel nights.
Love my FREE Energy !!! While my loyal TXU neighbors pay $800.
I have no complaints as I'm loving the referral credits that I get on my bill every month. If there was a way to post them on here I would. What a program, a low fixed rate, travel rewards and other perks until you get to the point of getting FREE Energy - Where have you been all my life Ambit Energy !! Pay your bill on time and find 15 others to do the same and you can't be anything but Happy - Happy - Happy !! It was pretty much a no brainer to renew for another 24 months.
DO NOT GET AMBIT!
I have had the worst experience with this company, they do not work with you and after reading all of these reviews, being as I've been with them for about 2 years now, I have had the same problem as most of the complainers! THIS COMPANY SUX AND THEY NEED A 24 HR SERVICE!
NOT MY PROBLEM CUT OFF THE LIGHT!
I have had Ambit energy for about 3 years now. Signing up with no credit for my first apartment was not a bad experience at all. From my first apartment to a house and a baby on the way Ambit has been my electricity provider through it. I knew times were going to be tough when I would take my unpaid maternity leave and having no health insurance for the baby as well. For the month of January my electric bill was over $300 and was due around the time my 2 month year old had gotten a cold. My bill was due on the 16th so I called the 17th. After waiting for an hour to get a hold of a customer representative I had informed them that I had the money but if their was any other way I could make a payment arrangement because I had to take my sick baby to his doctor appointment where I would pay cash, she asked me the necessary questions to proceed and detailed her notes about my situation and how my husband gets paid every Friday so a payment every week would be made on account. After thanking the lady she told me to pay the next Friday and call back for an arrangement, so I did but after calling twice and no answer and long waiting hours I gave up but still made my payment through the automatic system. That was a Friday that following Monday they cut of my electric. After calling and asking why because I had made the payment the supervisor said its because I didn't call and that was the end of it. I asked her if she could cut it back on because of the cold temperatures and my two month year old was sick and I would just pay it all but she said she couldn't and there was nothing else she could do because I did not call. Never again will I be with this company again after being with a company for years and the circumstances they made me feel like I was trying to not pay.
Run from these people
Payed online, the link acts like it is broke when you hit reenter, it deducts again without any conformation. Then when you call to dispute it, they don't want to refund your money. I wish you could give negative rating to this company.
Saving money
Kind customer service. Great rates and even cheaper with the convenient auto pay.
Don't ever pay your bill late!!
I've been sucked into some kind of crazy cycle because I was late on my bill. They are now disconnecting my power every two weeks.(no exaggeration) They've switched my plans twice without me knowing and doubled my rates. Both times I didn't find out until my bill doubled. I've never experienced such poor customer service before. The "travel rewards" is just a scam. I can't wait to be free.
ONE OF THE WORST ELECTRICITY PROVIDER
Please do not use Ambit Enrgy as your next electricity provider. They charge lot of extra fees.Even though you keep control on using the electricity at home the bill will drastically increase never decrease. Also one of the poorest customer service they are rude.
Just Say NO!!!!
This is without a doubt the WORST company for "customer service." I have just been on hold for 40 minutes in their "Customer Care" 800 number hell. I paid my October bill, on time, in November. I kept getting dunning letters which I ignored because I had paid my bill as always, using my bank's direct transfer service. After getting a letter threatening to cut off my power, I called them to see what the problem was, as the amount had been debited from my bank account on the payment date, but apparently never made it to my Ambit account. I have sent them everything they have asked for to prove the payment, it is now two months later, Ambit still "can't find" the money, and they again are threatening to cut off my power over my "past due" October bill (the succeeding November and December bills have been paid). So so so so very frustrating!!!!!!
Loved it
I've had it for 3 years. It was sort of high but I do use a lot of energy. Never had any outages or issues. Highly recommend ambit !
Terrible Customer Service
The company is ridiculous! It is very poorly run and has zero customer service. You cannot get through to anyone through their 800 customer service number. I have multiple rental homes with them plus had my primary residence just because I knew account representative in a prior job. When I moved from my primary residence I paid my last bill and moved on. Evidently there was a small balance left on the last bill of which I was unaware. They evidently mailed it to the former home where the service was discontinued and of course it was kicked back to them. Not sure why they couldnt see the other rental residences mailing addresses and mail it there. What do you think they did in this instance? Maybe youre thinking an email message or a phone call informing me that there was a small balance. Of course not, they dinged my credit with a collection within 60 days of moving out! I buy rental homes and use my credit extensively for my business so this is serious problem for me. It dropped my score by 100 points costing my thousands in extra financing fees. You may ask yourself what kind of idiotic company reports THEIR OWN CURRENT CUSTOMERS to the credit agencies with derogatory information without even a minimum attempt to collect it. AMBIT ENERGY does! That is a really creative way to keep customers. I love their long term business plan. After multiple drawn out attempts to contact them and pay the amount they informed me that they cannot remove the collection off my credit report. I still not sure why an crappy energy company has the right to ding a credit report when NO money was borrowed or credit extended. I will be telling everyone that will listen about my experience with AMBIT. STAY AWAY, there are too may good choices with well-run companies to mess with these amateurs!
Beware of Ambit they scam you in every way possible
RUN! All I have to say is run away from this company! Ambit will bend over backwards to make you a dissatisfied customer. They do not care about their customers, they are rude to their customers, you will see a lot of fraudulent charges on your bill and you are wrong for questioning them. You will be dropped from your low kwph rate at any given moment, for any given reason, even if you are under contract. Your monthly bill will quadruple even when you're out of town! RUN!!!
Waste of time and money
They will shut your power out with out sending a bill... Then are rude when you are trying to get it back on... All the promos are fake I've been with then 2 years haven't seen anything they promised and have had my power shut off 3 times and left with out power for a day after they are payed up.. Stay away from this company.
They will not give me 6 days to make payment
They cutting my power off tomorrow and will not give me a 6 day extension I do not get paid until the 25th. So now I will be without power for 6 days in Texas, this is the worst company I have ever delt with. This is the first time I was ever been angry enough to actually complain online about a company. I am asking for 6 days!!!!!!!!!!!!! LESS THAN A MONTH BEHIND!!!!!!!!!!!!!!!!!!
Great Prices and Service
We have 5 buildings on Ambit. Every one saved us money upon transfer to Ambit, and we have had no problems at all. Sure, when we miss a payment we get a notice and have to scramble to make the payment on time. Is that not normal ?? Great service - Great staff - great prices. What's not to like ?
The worst energy company in the country!
This company has no concern for their customers. They have a average billing plan that allows you to pay the average bill each month but at the end of the year you are sent a huge bill to make up for what the average bill did not cover. I am sure a lot of people got caught in this and was put in a financial strain. I leaving them and will never return.
Keep looking....
I had Ambit for a little over a year. When I opened the account with them, there was a long wait on the phone. I also had to call back because their system was down. This shoudve been a sign. Anyways, a few weeks later, I realized that the guard light near our house was disconnected. So, I called them again to have the guard light reconnected to our account. This, again, involved multiple calls because they could not figure out ESID for that guard light (although the previous house tenant was using them too!). Unfortunately, I had to call them again a few weeks later because some tree branches were getting close to our power lines. Again, this involved multiple calls. Ambit (and Oncor) gave me different stories on who is responsible. For a while, I didnt have a reason to call them since I was paying my bill and I did not need anything from them. Until, I had to disconnect. I was already un-happy that I had to pay double because my contract had already expired and I couldnt get the "good" rate unless I go under contract with them. But, I accepted and moved on as this is "business as usual" for companies like Ambit. WHen I called to disconnect, it was fairly straightforward. Until I got another bill for the guard light. Apparently, I did not tell them to disconnect that although I cancelled my account. Because of this, I was still charged for a line that is part of a closed account. I am still working with Ambit on getting a refund for this but its not looking good. Stay away from Ambit.
I am blown away by horrible lack of customer service and these POSITIVE reviews!!
I moved from another state and signed up for ambit bc my my apt complex has some deal with them. First off, if people are really here to simply rate ambit for great customer service, why are you you blasting on people who forget to pay one of their "most important bills"? It seems to me that you "happy customers" have have something invested in this horrid company or you would simply rate it without belittling others who aren't perfect like you and who DO have "everyday problems" which most service providers tend to want to work with because they, unlike ambit DO have good customer service. Secondly, ambit advertises as if they are the "best customer service" out there except they are not, according to their many many complaints which range from not even turned on yet to years of customer loyalty thanked by skyrocketing prices. This company is obviously set to make it impossible to pay on time unless you sign up for them to have access to your bank account and who wants to do that when there are so many complaints of overbilling based on assumptions that benefit the company at customer expense. Furthermore, you "satisfied customer" ambit zealots, it is against the LAW for them not to notify a customer of a disconnect. However, ambit doesn't care because they WANT to disconnect you so that they can charge outrageous kw hours to the hard working people who live paycheck to paycheck (unlike the overpaid corporate zealot hand slapping ambit happy customer fat cats full of self righteous indignation posting here). Ambit traps people in contracts with high penalties and then blamed their customer base up to the man in the moon for what they are sorely lacking in every department. Ambit was founded in tx and lobbies tx and is in every way degenerate with big business mafia type tactics. I will do everything I can not to pay my contract fee bc dang it they charge ridiculous amounts. I am paying twice what I should for a 900 sq ft apartment. They tie in with apts so together they and the apt can screw you with late fees but by law they cannot screw you with late fees while you have filed a complaint disagreement with their charges. Even if I end up paying the godawful fee to this lying lying illegitimate customer service thieving company I consider it good riddance and I will will continue to tell everyone to RUN NOT WALK from this company. Please someone down here explain to these happy customer ambit zealots what SCAM means! Obviously the meaning of customer service and the scam of overpromise underdeliver escapes them.
Why to not go to ambit
Customer service as a consultant or customer is very poor. They change your plan when they wish and give you excuses for doing it. you get no help or consideration out of them if you fall short do to a any reason you may have. Mine was a wreck and had my back broken, out of work and it was of no fault of mine. They did not care that i was a consultant and in a tight time , there was no help from them or care just cut off the electricity. Got it back on and the bills come late so the charge late fees and threaten you with cut off. Do not recommend them to any one.
Can't believe it!
I have been with Ambit Energy for going on three years now... Never really have had any issues with my billing never really any issues at all. Until, I had to call and speak with customer service. Apparently my energy usage was switched to another provide (direct energy) and this happen by someone accidently giving them my apartment #.( I understand things happen) However, I was being charged rates at a much hight rate, but by DE, but another compay, that my apartment complex uses. Ok, it was a big mess, but I was more then patient with Ambit to send in a workorder and regain me as a customer... WE ARE TALKING THREE MONTHS WENT BY!!!!!!!!!!!!!!!!!!!!!!! Cases were put in and the canceled one after another.. Called to check status and was told they would just put in a new one.. But, then again that would get cancelled. Told to call my and ask for higher up guy and then was told he doesn't talk to customers over the phone????? I was begging for someone to help me with my problem. (almost in tears people) No one could tell me anything as to why they couldn't regain me as a customer... I wasn't even looking for another provider and they couldn't get their input right to regain me! Then the lady I last spoke to told me to have a good weekend? What? Now, I'm stuck with paying higher rate for another electric com, fees from apt office, fees to cancel with ambit, fees to start up with new com. I have never been more disappointed and really when a company is making so much money and keeping your customers isn't an issue, that is a problem. I wouldn't recommend this company to my EX-husband or my worst enemy!!
Great Rates!
Before we switched to Ambit, we were with Reliant. Our rates went down over $100!
Ambit - The worst of the worst
Purchased a home and had the electric put in my name on a Monday. The previous owner had put in an order to take it out of his name on Tuesday. BOTTOM LINE - Ambit turned my power on, on a Monday then turned it off the next day on Tuesday, and refused to turn it back on until Friday. If you can find worse customer service from any company, I would be surprised.
Early cut-offs, and unhelpful Customer service.
Nearly 3 hours of phone tag with Ambit Energy's customer service, and I FINALLY get someone to talk to me about my account. Long story short, and error on THEIR part, made my bill having to be paid today, for an additional 80+$. (Disconnect, reconnect, service etc)I very politely explained, either they fix their mistake, or they will lose a customer. The turtle-shy women says, "There is nothing I can do.Let me put you on hold, so I may speak to a supervisor."5 minutes more go by, she comes back on and says, "I am sorry, at this time we are unable to assist you. If you cannot pay the entire balance, including the disconnect fees, service charges, and reinstatement fees, we are unable to assist you in any way."So, I somewhat frustratingly ask, "So, you turn my electricity off early, and I get to pay extra, or I have no electricity? Am I to understand this?"Turtle shy lady, "Again, we are unable to assist you in this matter. Please pay the remaining balance and all fees in order to reinstate your energy with us."I then explain, "Ma'am, I have been with Ambit nearly 2 years, I do not wish to change companies, but if you cannot take back your own mistake, you will lose a customer."Turtle lady, "I am sorry, at this time we are unable to assist you. If you cannot pay the entire balance, including the disconnect fees, service charges, and reinstatement fees, we are unable to assist you in any way. Do you have anymore questions?"I had a few, but she was useless, so I say, "Nope, that's all I needed to hear."So, after having my electric off for 4 hours today, over half of which dealing with the AMbit that caused it, I switched to a new energy company, that not only agreed to turn on today for no extra cost after explaining what I just dealt with, They turned it on less than 5 minutes after hanging up the phone with them. My house is now powered by 100% wind energy. 100% renewable resource, and such great customer service by Breeze Energy.
Poor service
I had the worst set up experience with this company. They could not coordinate among their national phone reps, the local rep, and our local electric supplier. They threatened that I could be without power all weekend even though I had paid additional money to have a particular set up date. This required me to call back and forth all day long to check on the work order status that never seemed to get entered. Other than my local rep, I always spoke to someone new and had to tell my story all over again each time. My rep tried to help, but he was limited by Ambit on how much he could do to get my power turned on. I should have run away screaming at the beginning. As it was, they did eventually work out the details and our local supplier turned on the electric late into the evening. I had a while without problem from them and I like the lower rates and cost each month, but a few months ago a problem occurred. I paid my bill on time, they received it before it was due, but they held it past the due date, then their bank rejected the payment. Instead of dealing with their bank to resolve the problem, they just expected me to absorb the fees due to the rejection of my payment. Now that is poor customer service, especially after an extraordinarily long hold time! I have never had a good experience reaching them by phone. I will be moving to another provider as soon as I find a good plan.
Love the saving for my business and residential
I don't know what happens to people in Texas, but in Northern California...Ambit has been awesome to me... Save over $100 a month for my business in gas and about 5-7% on my residential gas... I would love to recommend it... All my gas bill still going through PG&E, but my gas supplier is Ambit... No problem here...
DON'T DO IT!!!!!!!!!!!!!
They sound wonderful at first promising you the moon, but once you sign they are HORRIBLE! I live in a small 1500 sq ft house and my bill has been over $400/month for the past 4 months! This month I'm paying $439.70...and thank goodness this is the last payment I will ever give them. Contract is up and I'm switching to TXU Energy. They are also rude and uncaring after you join. Don't do it!
There phone ad says: Ask us what we could do to help? yea right!
I asked to talk to management to bring compromise to my situation. Twice I called the Dallas location hoping to speak to a regional manager but all I got was to hold and finally hung up on. Very insensative to customers needs. Oh yea the will sign you up quick and easy but after that your not even worth a number!
VERY PLEASED
We have been Ambit customers for several years now. We pay our bill on time and have never had any issues with them at all. Our bills have definitely been less with Ambit than with the previous provider.
Why I love Ambit Energy
I recently switched both my house and barn (commercial) electricity to Ambit Energy and could not be happier. I have saved well over $300 each month with the combined accounts. I also received great customer service during the switching and ordering process. Would highly recommend Ambit Energy!
Horrible customer service
Their employees should be trained better.. One employee says one thing the other says another thing..Turns out both were wrong...They need to get it straight..its the customer who ends up paying for their mistakes
CUSTOMER SERVICE SUCKS ASS!!
These people just care about getting people in!!! once I called in as a new customer they answered right away but once I called to pay my deposit they never answered i literally found myself waiting for 45 minutes not only once but 3 times!!! they do not care people!!! please listen to me!! later onn think of this review once you've gotten involved with them!!
Ambit sucks!!
Don't do it!!!!!!!!! I'm a consultant! And they screwed me over, just goes to show what kind if company this is! They are money hungry and just use the customer base to lure you in! I'm a very disgruntled consultant that got suckered in and lost over $800!! If you were that great of a company and was that sucessful, you shouldn't have to cheat me out of $319 bucks that I thought I had cancelled through a sc!! SCAMMED!!! Is how I feel!!! Never again! I'm gonna make it my mission to spread the word! I'm the best person to do it too, since I'm a hairstylist!!! You have not seen the last of me!!! ( evil laugh!!!!!)
Terrible company!!!
Overall decent provider until contract was up. Switched providers for a better rate. Paid every bill ontime but got hit with a bill at the end that i never recieved and bill colectors got involved. Please do not do business with these poeple.
Great Company
Love the service and Customer service line, with a free website to help me save $$ on my electric bill
Ambit is awesome
Ambit is awesome. I swapped over to Ambit from another company and Ambit made it seemless where I did not have to do anything at all, they took care of it all. I had service in less than 12 hours since I rushed it.
Ambit Comes Through For Me!
Have been a 3 year customer of Ambit Energy. During the recent rains (July 15-16, 2013) my power went out at my home in NE Dallas. I was able to contact my Ambit Energy consultant directly with my problem. She was then able to contact her customer service department to coordinate the actions with Oncor to review the issues with the line coming to my house. My power came back on within 12 hours. I'm very happy with Ambit Energy!!!
Dependable
Always can count on Ambit to get it right...the first time, all the time.
Morons!
I had ambit switch the power out of my ex wifes name and into mine. They sent an activation notice to the power company then a cancellation for hers so I had power for 2 days now no power and it is still 90 outaide at 10:00. Started calling them at 10 am they said it would be on shortly now 12 hours later and 2 phone calls later sitting on hold for 30 min on each call they tell me hopefully it will be on tomorrow. They said it is hard to send a second energy request. I dont care how hard it is do it fix your mistake. Now pay for my spoiled food in my refridgerator. They act like they care but dont believe it.
Horrible think twice
At first as usual everything was pretty ok but here we are almost three yrs later and they messed up and bigggggggg. So we moved for the third time and first they have us a weird excuse as to why we had to open a new account instead of transferring that was a yr ago. Last week we get a letter stating that if we do not pay the last bill of our old address (let's remember I moved a yr ago) it will be disconnected the bill was over 100 dollars . We were given the run around stating they tried to contact us. We asked were and they said at your old address Whattttt when we asked for our total all together it was over 200 dollars we have never had a bill over 100 it is just two of us in a loft . I am so disappointed and will be paying the cancellation fee and we will be going else where . This is the classiest way of stealing money I have ever seen.
No communication
Do not be even one day late! No email or mail notifications- you just come home in 102 degree weather & have no power. I lost all my food vecause even after I paid them over the phone, I still had no power for over 12 hours. Hope they slept good in their a/c's that night.
No bills out just said mail delivery wrong .
No bill out for me no call for late payment no note when drop your contract no note to disconnect your service . Hard to contact customer care . Call to auto pay system and you pay your payment but not still said you still owe money . I was pay 3 time same day , money in bank they take it but electric not turn on , customer care said I'm not make payment yet . I will complaint to PUC
Ambit is Extremely Unethical
I had been an Ambit Energy customer for 1 year and paid my bill every month.
Account was due for renewal on 6/18/13 and I renewed for a 6 month term.
After my renewal, I did not receive my next bill, which was for an amount of $39.65 and was due on 6/6/13.
Ambit then issued a disconnect notice on 6/17/13, which was mailed on 06/18/13. This noticed stated that the past due balance must be paid by 6/27/13 or the service would be disconnected on 6/28/13. However, due to a delay with mail forwarding, I did not receive this noticed until AFTER the disconnection date.
On 6/28/13, Ambit disconnected my electricity without my knowledge. When I called them, they informed me of the past due amount. I told them that I had never received the notification and that I would be happy to pay the past due amount, but would NOT be willing to pay the inappropriate amount of additional fees since I had never received a bill or disconnection notice. I asked to speak to a supervisor and was denied. They stated that someone could return my call in 24-48 hours. I told them that I had 2 small children at home and I could not wait 48 hours to turn electricity back on. Again, they refused to assist me further. I told the representative that if I could not speak to a supervisor to get this resolved, I would need to contact another company to get electricity re-established. The representative informed me that I had just signed a new contract with them a few days prior and if I cancelled service, I would incur a $100 fee for breaking the contract. I stated again that I would be happy to pay actual charges for service, but that I was not paying disconnect and contract break fees for an issue that was not my fault. I requested a call back from a supervisor.
On 07/01/13, I contacted Ambit again about the charges because I had not yet heard back from a supervisor. I was told again that they would not remove any charges and that I could not speak to a supervisor. The representative stated that a supervisor would return my call in 24-48 hours.
I never received a call back from a supervisor and the staff continued to be of no assistance. The company is horrible and very unethical.
No way I'm joining now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
I was going to join Ambit tonight and work the business, had great enthusiasm and plans, but then I read these customer service reviews. It should not matter if someone didn't pay there bill on time or not, the customer service should be professional and courteous. I just cannot in good faith ask my friends and even strangers to sign on with soooooooooo Many customer service complaints. Sorry Ambit but you lost me, get a grip and start dealing as professionals with your customers. I can't wait to spread the news of how horrible your reviews are.
Stay away!!
They trick you in signing a low rate but the charges come in soon. Forget to pay your bill they will disconnect immediately even if it's Winter and you will pay a re-connection + Your Bill + deposit ($150) then if you miss the deadline twice they screw you.They will keep you on month to month with very high charges and other crazy charges for six months. My bill used to be 70 bucks but it exploded to 160.Just another money hungry company. Stay away!
Horrible- Money Hungry
I would not recommend Ambit at all. We've always been good with turning off the lights were not using and my bill every month was $500 then the last one was $1000..Ya 3 zeros.. CRAZY PEOPLE!!
Horrible
I have called Ambit Energy Customer service numerous times, and every time it has been the same thing. "Ummmm, do you mind holding while I get a supervisor?" Really??? Why can't anyone answer my questions? My power was shut off no due to the fact that I did not make a payment but because there automated payment system was telling me they could not complete the transaction at this time. And of course office was already closed. I renewed my contract after 6 months. 2 days letter my power was shut off again and they cancelled my contract and started charging 17.4 cents KWH variable instead of the 9.4 fixed. Who in there right mind is going to stay with a company that is going to charge that? NOT ME.
Definitely not recommended
Totally not worth going with this provider,.. After the initial contract you will see the real colors and also once you miss the payment by one day they charge $120 deposit which you will never get back.. Very bad customer service.
I hope I don't regret this...
I'm leaving Ambit after 4 years. I have really never had a problem with them, it just all came down to the best they could offer was a 10.4 average and I found a different company for 10.2. I have read sooo many reviews and Ambit has a lot of bad reviews, but so do so many other companies, including the one I'm switching to. If I regret my switch, Ambit I may see you in another year!!
A great company that does everything it says!
I've been with Ambit for almost a year and they have done everything they said they would. I have a great rate!! While surfing the web, I was disturbed to see the people leaving bad ratings on this website - as I read them, I noticed almost all of them were people that paid their bill late!! I was told when I signed up that Ambit did not tolerate late bill payers and that if you continued to pay late, they would cut you off and ask you to go somewhere else, that is how they keep their rates lower than everyone else. They even give you a discount for doing autopay. Excellent company! Great service!
$124 for a one Bedroom apt Talk about crazy !
Hi, my fellow consumers why would I have to pay 80 to 100 dollars a month for electricity I hardly ever use in the first place with a contract of course first bill pretty low 24 dollars but then sky rocketed too high. My apartment is pretty small 600 sq ft. When I cancelled the last bill was 108 I had to force them to split my bill in half. Customer service was mean the Rep said to me that he also has financial problems I was like " I dont really care has nothing to do with my bill " what can you do for me! ? thats my question SIR. My recomendation to all don't do contracts with no electricity providers try them first.
Excellent company
No hidden fees. Thy don't try to bait you. Very upfront and honest. Their representatives are concerned about you and want you to get the best deal. Great company!
SCAM travel rewards
Ambit's travel company scammed me out of $70. The travel date are ALWAYS UNAVAILABLE!!! So they expect you to keep asking for new dates until you give up and lose your deposit. When you ask for a refund, they will say OK, your money has been refunded then "forget" to send it. No proof of conversation. No email confirmation for refunds.
I have been waiting over 2 months for my refund. SCAM
SHAME ON YOU AMBIT!!!
CUSTOMER SERVICE & BILLING SUCKS!
I'm a very busy mom in the family, so when it comes to bills, I pay whatever that comes in the mail- that means I don't keep track of what I did and did not pay yet. So when my energy was cut off one day, I called Ambit energy up. HORRIBLE customer service hours, because they closed at 7pm, the time I came back from work! So my family had to spend a cold night until 11am when their lines opened up! They couldn't DO JACK! I asked the service lady if she could open up the energy and I'll pay the fees (because it was my fault that time), but she said I couldn't do anything because apparently, they don't put back the energy on. What's worse, since it was Saturday, I had to wait until MONDAY to have my electricity put back on. So the next month came and my energy went out AGAIN. I became suspicious so I checked my checkbook, and no checks paid for Ambit-that means, their bill never came into my mail (and trust me, I pay all my bills on time as long as they come through the mail). I called them up and asked why the fuck did they never send me a bill. They checked my address and everything and said nothings wrong with it. Well then why the fuck have I not been getting any mail? They replied, "you're going to have to check with your local post office to see the problem". FUCK! Nobody has time for that, plus all my other bills are coming through nicely,except for this one. I WAS SO FURIOUS! They couldn't do shit. They also didn't had the decency to at least WARN me that i have not paid my bill yet before they cut off the damn electricity. WORST COMPANY EVER!
No thanks
Friend at work wants to sign me up. After all the bad reviews, i see, I don't need the headaches. I'll stay with what I have.
Terrible company
We were out of town and when I noticed we hadn't paid our bill yet, I proceeded to call to pay my bill but was told that because I was paying the full amount a day late, that there was still a possibility that I would get shut off two days later. There was no guarantee that I would still have power even after I threw my money at them. They were unhelpful, rude and unconcerned and didn't take any steps to ensure that I wouldn't get shut off, but they definitely took my money. They also lied saying that they left a voicemail about our bill. I am constantly on my phone doing business calls so I have to check every voicemail I recieve. I did not get any missed calls from them let alone a voicemail. They did say the correct phone number when they told me where they left the message but it left a really bad taste in my mouth when they lied to me.
What customer service
I am a new Ambit customer and frankly not pleased. I have had multiple problems with the online payment system. and when I call to rectify the problem, the customer service representative acts like they are doing me a favor, and that I have interrupted something very important by calling.
Horrible Customer Service
I switched from Ambit due to their horrible customer service, the purposely confusing bills, and their blatant theft. They doubled my rate and forced me to pay a $125 deposit because I was late. I understand that they are a business, however if I send you $400 and still have a balance of $37 do not disconnect me, and then force me to pay all of the increases. Their representatives are disgusting, the supervisors are even worse. I spoke with one, and then asked to speak to her supervisor she stated that she did not have one. I asked if she owned the company and she said yes and hung up. Whatever you do, DO NOT USE THIS COMPANY.
Good services
I have been a customer of Ambit Energy for about 3 years and my electricity bills have been the lowest then any other company I have been through. Their customer service can be better, but overall, the money I save on my bills overshadows the less then professional customer service line. Whenever its time to renew my contract, I always gets something in the mail from Ambit. Also, if you created an online account, its actually listed there when its time tor renew. I have had my share of issues with Ambit but overall, the service is good.
New oncor charges every on bill
I've been a customer of Ambit Energy for a year now. I've never been late on a payment nor had my service disconnected. I'm enrolled in a fixed rate term plan. It surprises me that on every bill there is increased charges. My kWh used stays about the same but the other numerous charges just always increase. Ambit claims Oncor increases their transmission line charges that Ambit is charged, so Ambit relays that charge to the Ambit customer. When I've called customer service, I got the vibe that the representatives have been employed with Ambit for a couple of weeks. The Reps have either told me they dont know the answer to my question OR take out their frustration for not knowing the answer on me and become unprofessional. The rewards points program is a publicity stunt to hook consumers into signing up with Ambit. Grand Incentives Reps are encouraged to not allow the Ambit customer to cash in on the reward points. I'll be testing a different energy provider in a few months, and I really hope the new company I pick isn't similar to Ambit.
Do people work here??
I have been a customer for 2 years and have been satisfied with product. The lights turn on when I flip the switch to 'on'. So no complaints there. Where there is a huge issue is the customer service. Since joining..I have called in to customer service 4 times for various non-critical issues. I have NEVER spoken to anyone. I always call during working hours. The recording always says 'we are very busy..you are next in line"..then plays horrible music over and over again. Each call last, on average 45 minutes. Waiting waiting and waiting. If you want to get your blood pressure up, have the need to get frustrated or yell..I would recommend calling Ambit Energy "customer service". What a JOKE.
No Complaints
I've been an Ambit cuatomer for the past 2 yrs. and have had no problems. My bills have been consistantly lower than with my previous provider, Liberty Energy. They offered a decent rate, then slammed me with a $60, 70, $80 distribution charge each month. We love Ambit's web site. After reading many negative reviews about Ambit, My advice to those who can't or won't pay their bills on time, is to arrange for an automatic payment plan and stop blaming others for your own short comings.
USE ANY OTHER COMPANY!
Ambit Energy is the ABSOLUTE WORST electric company you could use in Texas. They have the WORST customer service I have ever experienced. USE ANY OTHER COMPANY BUT THIS ONE FOR YOUR ELECTRIC NEEDS!
Worst Cust Service and Business Practices I've Ever delt with!
Every one of the negative statements I've read.....sadly is true/ I was shocked when I started reading and found I was having the same issues! The cust. service is terrible and Pray you don't get a supervisor esp. one named Michelle....she wouldn't disclose her last name either so I could speak to her boss or report her attitude. I can go on & on with situations but the main one is the fact I saw so many saying they do not notify you of contract cancellations. I did NOT receive ANYthing in the mail nor did I get any calls which they said they did. I asked for dates and why I did not get a VM...their notes were it just rang??? It's a cell #.....it goes to VM so how does it just ring????? and all 3 times?? cmon!
Basically I was told deal with it! that I should have wote down the contract end date. Now I am stuck with a $289. bill I get the deal with contracts but no notification or help?? Worst serfice ever and the bill is the most complicated to understand... They have it figured out how to screw you because what else can you do once its so high ....you have to pay it!
Descent Service
I have had Ambit now for 6 months. Energy bills have definitely been lower, even with fees. I have no doubt some on this blog have legitimate issues. But you might consider that every power provider has a list of websites and blogs "hate-mailing" them. Business takes risks, and as a small business owner myself, even when you go out of your way to do right by your customers, sometimes issues come up in the system. I am always sorry when I have a customer that has been wronged. Frankly, there are some customers that I have tried to make right the problem but seriously asked for unreasonable accommodations. I know many of us are struggling. But honestly, many of these complaints sound like everyday life experiences.
Very Satisfied
We've been with Ambit for just over 4 yrs. We have saved a great deal of money over what we were paying with our former company. The customer service has been wonderful. We have a local rep to call if we ever need anything or have a question.
Keep up the good work Ambit Energy!!
Rate when up significantly
Every working couple with kids get extremely busy so we overlooked and forgot to pay bill on time. We got disconnected. So after our service was restored our rate changed from 8 to 17 which is ridiculously high. When I called they said they switched us to the standard plan. So I asked so how much is the cancellation fee if I want to switch, he told me amount which I don't recall. In January I got my bill for december and oh my god it was almost $500 for a mobile home! So I called back to ask how long left on my term & she stated I was on a month to month. Omg! So that other guy lied or didn't knw what he was talking about. I am now shopping around for a better company that will not switch u to a higher rate bc of a disconnection
THE HIGHEST ELECTRIC COMPANY IN THE WORLD!
I RECENTLY GOT SERVICE WITH AMBITT ENERGY I MOVED IN MY APT, NO LIGHTS I HAD EVERYTHING SET UP I THOUGHT WITH THE COMPANY WHEN I CALLED I GOT CONFRMATION AND EVERYTHING WELL COME TO FIND OUT THE OPERATOR MADE A NUMBER ERROR ON MY APT AND SET UP SERVICE IN MY NEIGHBORS APT WHICH RAN A CORD FR HER PLACE TO MINE TO HELP ME OUT IT WAS A MESS SHE HAD THE HARDEST TIME TRYING TO GET BACK WITH HER COMPANY AFTERWARDS THEY THOUGHT SHE HAD MOVED JUST HORRIBLE
For the haters
I have been a customer of Ambit energy for over a year now. Reading all of these reviews my mind is blown. 99% of you seem to have forgotten to pay one of your most important bills of the month and blame it on the company. Blame your mistake on yourself. This is a quality company. I highly recommend it to anyone.
Liars, over taxed and no extensions
This company will only give you one day to pay bill. Doesn't matter if you have a kid and it's
Freezing out they will still disconnect you. And they will charge an arm and leg to turn on. I also noticed that they will charge $30+ in taxes per bill.
This company is no good and they don't care about you they only care about the money. Go with another company.
Total Rip Off Company
This is the worst energy comapny ever! They overbilled me and requested I pay a late fee for incorrect charges. They also billed me 3 months late for services and said that I was late on my bill when they tired to roll the services back 3 months. Buyer beware this company is a total rip off.
Poor customer service, recommended by wicked realtor Jessica Escamilla with Coldwell-Banker
Our realtor, Jessica Escamilla, suggested this company and claimed they had excellent customer service. She even provided the cell phone number of a guy who was supposed to take care of any issues. Needless to say, the good customer service only lasted until we signed up. They left us for the dogs when we had service issues. The realtor herself turned out to be a money-hungry person who took her profits and disappeared. Stay away from Ambit.
Awful! I am so disheartened
I am going through a very hard time financially. My church wrote a check to pay for my electric bill for current month. Unfortunately, there is no where in San Angelo where you can drop off a check payment and if I mail the payment it will not make it to their facility before the disconnect date. I called to ask where to drop off the payment (no where) and then asked for an extension so they payment would have time to make it there. They would not give me any extension unless I called my church and asked them to call and pledge that they were paying it - only after that would they extend it. I asked to speak to a supervisor with the same help. All this company did was take an already humiliating situationa and make it worse. Even though I am saving money with Ambit, I will definitely be changing as soon as my contract is over due to the lack of customer service. Very polite but the least helpful people I have ever dealth with.
Sorry company
Hello my name is courtney morgan i paid my bill my lights was still cut off and had to pay full price and still are off. I have a medical condtion with asthma and sleep apnea and use a machine to sleep i will be getting a lawyer and filing sute againts ambit energy this is sorry display of a company. Believe me i will take you to court im a talker but a doer i cant sleep cause i cant breathe with out my machine. I will be in contact with my lawyer!
DO NOT SIGN UP WITH THESE LIARS
Not enough space to tell the whole story. Started with promised free weekend stay (total scam). Extra surcharges making the price per KWH 30% higher than previous provider. Customer service is truly a total joke.(expect hold times for at LEAST 20 minutes anytime of the day or evening). Disconnected service "accidently" and demanded a $125 deposit to turn back on (which they returned a month later). Bill is impossible to figure out but not worth the 20 minute hold time anymore to ask for clarification.
AMBIT is the worst electricity company! Try other companies
I recently signed up with AMBIT Energy after moving to Round Rock TX. My business involves travelling and for some reason my first 48 dollar bill slipped off my mind, just for these goons to turn off my power. To make matters worse, they charged me disconnection/reconnection fees that amounted to 115 dollars. To add insult to injury, my kids spent the night in a winter cold apartment! My daughter noticed the power outage and called me on my cell phone to notify me. When I called the customer care they declined to restore my power and hung up on me! I bet TXU is more professional.
Very pleased
I have had ambit for years and I am very pleased with them. The customer service is amazing and the rates are very good. I pay my bills on time and after my first year they gave me my deposit bak without me even asking. Such a great company. If you are a responsible adult and know how to manage and pay your bills this is a great company.!
Stay Away!!!!!
I was an faithful member for almost a year. Unfortunately this company is all about the money and not willing to assist for being 1 day late. I have never been late not once in almost a year, and because I forgot to make a payment, a day later my electricity was shut off. Very unethical thing to do!! I have a child at home with my wife and Ambit should try and contact their customers before shutting off service. I called right away and apologized for being late and explained that if they see my history with them I had never been late once. They simply reffused and stated there is nothing they could do for me. I owed them $58.64. They wanted to charged me a $15 late charge fee, $40 reconnecting fee, and $140 deposit. Total amount $253.63 for being a day late. Absolutely unthethical on any standard of business. Basically their response was there is nothing we can do for you either pay or you won't get your electricity turned back on. I have cancelled my contract with Ambit and NEVER will I return or refer other people to this self serving company that does not care about an individuals situation. I will be paying a little more now; however, I rather pay more than deal with such Ambit Energy!!!!!
Bait and Switch
Be warned: if your plan expires, expect your bill to be higher than TXU Energy (Oncor). I was in the process of moving out of my home right before my plan was about to expire so I did not renew. Ambit took advantage of that window of time and I ended up with a $400 electric bill for one month because they jacked up the price per KWH. When you ask them about it, expect to hear excuses such as needing to renew your plan and lock in, volatile energy markets, blah blah blah...none of which is believable considering their price was higher than TXU Energy's (Oncor) price to beat. Also one last thing, Ambit requests large deposits--even if you have good credit.
The worst I have ever had to deal with
I have lived in CT where the only option for electricity is CL&P, notorious for their terrible customer service and I can say that Ambit is far worse, the customer service reps are extremely rude and unless you follow their script you cannot get anything done because the customer service reps lack the common sense to follow what you are saying. I will never use this company again.
Worse customer service ever
Yesterday I tried to contact the customer service of ambit it took 5 calls 25 minutes per call to get a live person in the customer service department. The lady who answered the call seem lost and did not know how to solve my issue. Now supposely the supervisor is looking to fix my issue and will give me a call back 4 days later to see if they can fix my issue.
DO NOT USE AMBIT
I have been with Ambit for a year and today was my last day. Last month I received a bill for $243.53, $60 higher than any previous bill. Looking at my usage I saw 1302, a decrease from the previous month but still a much higher bill. I immediately called to see what the issue was. Not only was the customer service rep extremely unhelpful, she actually hung up on me when she couldn't answer my question. I did not get a call back or an explanation for this bill. This month the exact same billing issue occured again. I called and was told that I was contacted 3 times by phone saying that my term was about to expire and therefore my average rate went up to 17.2 cents. I never received a phone call or voice mail about this. I'm still thinking this is a correctable issue at this time. As a customer with excellent payment history and good credit I asked if they could adjust my bill to the previous rate of 9.5 cents for the last month and I'll re-up my term for another year. I was told absolutely not. After some questioning I asked the rep if they really expected me to re-up for another year when I'm being charged double just because they can. Her answer- "yes". I wish I had recorded that conversation so people would could hear how blatant they steal your money and then expect you to stay. I switched to "Just Energy" today for a lower rate and easy set-up. DO NOT use Ambit.
Magnific experience
This is my first aniversary and everything is going great, plus they have a wunderful plan that gave me a free energy, excelent what else I can expect from this company.
Deposit
I received my deposit from Ambit Energy today. It was short $10.87 because they can. Typical of their stealing, they charge $10/month Customer Charge. This is a charge for being their customer. Their rates are higher and you cannot trust them,Tthey will cheat you. I was gone for two weeks in November to California. I shut my apartment down. The Ambit bill was 50% higher for the two weeks I was here than any month before or since. Their explanation is the Christmas lights I am running. The problem? I don't run Christmas lights, no tree, no wreath, nothing. I think they spun the meter. No proof, but no other explanation.
Great Service
I have been a customer for 2 years now and they have been great. Their free electricty is great they give me a $125.00 to $150.00 credit every month. What a great deal it is. The free trip rewards are great my wife and i are going on a cruise soon paid for by Ambit just for being a customer. The free web site is nice they even give me tips on how to save energy.
WORST CUSTOMER SERVICE EVER!!
I'VE HAD SERVICE WITH AMBIT FOR ABOUT 3 YEARS NOW AND HAVE ALWAYS HAD ISSUES WITH THEIR POOR CUSTOMER SERVICE BUT THIS TIME WAS THE WORST. MY SERVICE WAS DISCONNECTED WITH NO NOTICE SO I TRIED CALLING THIS MORNING AND EITHER IT WOULD RING ONCE AND THE MESSAGE I WOULD GET SAID "PLEASE HOLD" AND THEN IT WOULD HANG UP OR I WOULD GET THE AUTOMATED SERVICE AND FOLLOW ALL THE PROMPTS AND IT WOULD EITHER DO NOTHING OR HAVE ME ON HOLD FOR 10 MINUTES AND THEN HANG UP. FINALLY 3 HOURS LATER WHEN THE AUTOMATED MESSAGE CAME ON I DID NOT FOLLOW THE PROMPTS AND JUST SAT ON THE LINE EVEN AFTER THE MESSAGE WOULD REPEAT THE PROMPTS AND IT EVENTUALLY CONNECTED ME TO A REPRESENTATIVE WHO WAS ALREADY IN A HORRIBLE MOOD AND BASICALLY TOLD ME THERE WAS NOTHING THEY COULD DO AND COULD NOT EVEN GIVE ME A WINDOW AS TO WHEN MY ELECTRICITY WOULD BE TURNED BACK ON. I WILL BE SWITCHING SERVICE PROVIDERS FOR SURE AFTER DEALING WITH THEM THIS MORNING!
Deceptive Trade Practices
I attempted to pay an Ambit electric bill in full via the automated phone service which is virtually non existant. This attempt went on for days...I received the " you've experienced larger than high volume calling whatever and whatever. My phone records will prove that numerous attempts were made within the proper time allowed to pay to pay the electric bill. I wentt online and paid the bill in full. Still was unsure that the billing was posted, I made one last attempt to call Ambit to let them know that I had paid the bill. Stephanie, the only supervisor on staff, informed me that my electricity was going to be disconnected regardless... because, I had not paid the disconnect fee. I expained to her that my electricity had not been disconnected and was paid in full. She informed me that the only way to ensure that my electricity was going to continue was to pay the disconnect fee. So you can see that Pete and Repete were on a long... Pete fell of and who was left....Repeat, exactly. Is there an attorney that will take on a class action law suit against AMBIT energy for deceptive trade practices?????
DO NOT I REPEAT DO NOT CHOOSE AMBIT ENERGY
I received a call today 09/22/12 from a CS rep..She stated the call in regards to an over charge on my bill. I noticed my bill had been twice as high for the last couple of months so I asked about my rate. I was told my rate had been increased to 17.6 cents/ klw. I asked to change the rate and I was told that it couldn't be changed foR six months due to a previous disconnect that mindyou implied! over a fifty dollar reconnect charge..I LIVE IN A TWO BEDROOM APARTMENT AND MY BILL HAS BEEN OVER $400.00 For the last 4 months.BASICALLY THIS COMPANY IS A RIP OFF AND THEY WILL STEAL YOUR HARD EARNED MONEY WISE CONSUMER BE WARE...
Just Say NO!
After being slammed by EnTrust energy, Ambit charged me a $199 "early termination fee." I called Ambit, Entrust Energy, and the PUCT and got everything straightened out EXCEPT Ambit's termination fee... they literally told me that the money was there's and it would be used toward future invoices... what am I, Ambit's loan service? I've been with Ambit since 2005 and this is how they show respect for a customer! I noticed a few attempts to boost Ambit's ratings by there consultant zombies giving good ratings, if you go to Ambit's Facebook site and try to post even a slightly negative comment, you'll be band, I think the same should be done here! I posted a copy of the PUCT's complaint I filed where Ambit was chastised for not taking care of business within the 21 days allotted and it was removed within hours of my post on a Saturday, Labor day weekend!
PLEASE DONT SUBCRIBE TO AMBIT
AMBIT energy is the worse energy so far in houston. their rates are toooooooo high. i switched to bounce energy and i never regret it. ambit energy was a waste of time and money.
Absolute worst company I have ever dealt with
This is absolutely the worst company I have ever dealt with. They don't send your bills on time (or at all) so when you go to pay them they are already late and then they get to shut off your power and charge you hundreds of dollars to get you power back on. If you have two disconnects they then double your rates and you end up with an outrageous bill.
I always pay my bills on time and haven't ever had a problem with any company. These people are absolute crooks.
Good company, good people
We signed with Ambit about six months ago after being with TXU for many years. Our bill dropped 30% and the service has been great. The consultant that signed us up has contacted us sinced we signed up checking to see if we had any problems and providing information on how we could actually get free energy with the company. I have nothing but praise for the company and would recommend them highly.
Never been so unhappy
Bill was due 20 , 21 its off .... have plenty of money in my bank account ... set up the plan were it comes automatically out of my account 3 diffrent times i don't feel comfortable giving my social and card number and a hour of info for no reason.... Why still after setting itUP THREE TIMES IS IT STILL NOT SET UP what are u doing with my info i feel unsafe if i wasnt going to leave for the navy i would cancel my service whit ambit energy and get a electric company that didnt dick around with my money i am having to sit in my car after work its 12:09 am to charge my phone . I go into work at noon till this time or later so its not easy to call in the time frame they are open ... i didnt pay so much of a deposit to deal with this people ask me who i use i quickly say i use ambit they are the worst they take ur info social card number everything i dont know what they do with it but they deffantly dont do what they say i feel unsafe like i am talking to criminals, not only that but everytjme i talk to someone after my hour of holding they are rude and they seem like they have no idea what they are doing probly why this will be my forth time setting it up i hate how incompetent these people are now im stuck with power off and a full fridge of food... Because they are to lazy or whatever to set up what i keep think they are doing they are waisting my time and money if anyone is thinking about doing this dont do it not only that but my bill is over a hundrend i have a one bedroom down stairs and im probly home a total of 8_9 hours a day thats just when i sleep i work everyday for anywhere from 6 to 12 hours a day .... robbing me yes i think so
How is it legal to perform such predatory business practices!
I am beyond livid with this horrible company! I have been with Ambit for 4 years. I've always been unpleased with their performance and have been couting down the days until my lease is up and I can finally wash my hands of these theives. ( I can't afford to pay another deposit and connection fees if I went with a new company right now so I've been waiting to move to start over fresh). I have renewed my contract 7 times since joining however the last renewal I had filled out never went into effect. My bill dropped in price per KW so I never reaized that my Lone Star 6 month plan was replaced with the variable. Ambit never sent me any notifications and after 3 months of low affordable bills, my price per KW doubled! I am now paying 182.56 for a one bedroom studio apartment! I am a student and have been very aware of my energy conservation due to my budget. After calling and speaking with 2 customer service reps they both conclude that no one will do anything for me and that i just need to resign my contract for a fixed rate. I then asked to speak with someone higher and was told no one could change my bill. Reluctantly I didnt have another option at the time so once again I signed up for another 6 month term and to confirm my suspisions, I was not given any sort of confirmation of my renewal. So its pretty much their word against mine. Such a dissapointment to be a loyal customer for so long just to be sh*t on by these people. Not to mention the frustration I have for all the "miscellanious" fees that are tacked onto my account each month. RUN FAR AWAY from Ambit energy.
Ambit will still your money with out them working for it.
I understand that now in days they energy companies should charge for disconnection, but when they actually disconnect your service not just because they send a order in the computer. In the old times you could understand it because it was not just enter in the computer they had to come to you house. Now in day all they have to do is put cancel in the system, and if you ask them if they can give you one more day like the day they will send the disconnection day they will tell you NO. Because they want to charge $55. + $15 of disconnection on that day. That is Ambit energy. They suck
PUC whip
Recently my Ambit account was hijacked by Entrust Energy. Ambit sent out a second bill which included 600 extra kilowatts I'd used and a $199 early termination fee... understandable. After contacting Ambit I was surprised to find out this situation is quite common. I had paid my bill before realizing it was a new bill so I asked when I would get the $199 fee back; they said it would be applied to future invoices. Now unlike some, I pay my Ambit bill early... I also round the bill up to the nearest dollar, and I've been a loyal customer for over 7 years (almost 7000 useless travel points,) how do they say thanks, by keeping 1.5 months worth of payments. As I was speaking with the Texas PUC about the account hijacking I mentioned Ambits policy of keeping the "spoils" of my situations and applying them to "possible future invoices" and the PUC said "we'll look into this." This morning about 9am I get a call from Ambit wishing to address my PUC complaint and guess what... suddenly I CAN get my $199 fee back as a check, not a credit. In closing, don't get angry; call the PUC. If you don't have a leg to stand on with the PUC, you shouldn't be complaining.
The Ambit Energy Getaway is a Lie!!!!
They supposedly offer you a 2 night stay at a place of your choice so that you can join and get other people to join. The service that they use "grand incentives" says it can only be a midweek stay!!! It doesn't say that anywhere in the terms and conditions. When I called grand incentives, they said that the only place you can get 2 days hotel on the weekend is in Florida but when I go to Florida, I book package deals, so I don't need the hotel stay there...
It is a worthless deal but no wonder they push you to sign a contract!!
Started off good ended very bad
I owned a home and had Ambit, service was ok because i was on a plan. I moved to apartments still under the plan and they never called to tell me that my plan was ending and HEY would you like to renew or try a different plan. (Ok that's on me, maybe i should have kept up). Stayed with them for the year i was in my apartment, bills was ok because i was never home. I just moved into a house in June and I paid the first bill because it still had a part of my apt and the new home on the bill. That's when things went arwy. They messed up my account when switching me over while being charged 15 cents per on the plan. I can't access my account, I can't change my plan, heck i can't even see what i'm being charged now. I called Cust Svc at the beginning of July they couldn't access my account and they would call me back when it's fixed. NO Call!! The next week their system was being updated and they couldn't get into my account EVERY Fk'n Day of the week!!!! Updated Really. Week 3 they submitted a ticket to I.T. because they couldn't pull up my account and that they would have the supervisor or manager call me back. NO Call!!! This week I.T. ticket on monday no call, called them on tuesday can't access my account, can i speak to the supervisor? Well he isn't answer his phone...oh really!!! Called today was on the phone with some nervous kid because I sounded pretty pi$$ed when i called. We stayed on the phone for 30min...he couldn't access my acount, supervisor couldn't access my account. After putting me on hold for the 100th time he comes back and says what is your date of birth....WTF that has to do with my account and why it isn't working. Finally i lost it...I said since you can't fix my account, can't help me in anyway form or fashion....and oh yeah YOU GUYS ARE STILL CHARGING ME @ 15 CENTS PER...How about this....You can't help me!! I'm not paying you!!! Hung up the phone and now I'm on here looking for a new company. I said all that to say don't ever use ambit energy! If you do...use your plan and change it before it ends because they don't give a flying FK about you after that! Thank u and good night!!!
Ambit Sucks!
Customer services is NOT helpful at all. They are rude, disrespectful and utterly disappointing. They messed up our transfer of ownership and treated as a new account, cutting up our power supply after telling them time and again that we were living in the apartment and we had powersupply. We called them after noticing that we had no power and they just gave us the runaround and told us that it will take them 3-5 days to restore energy, and they were sorry and could do nothing about it. They even turned down the request to transfer us to a higher authority. We ended up cancelling ouraccount and now we have to search for some other provider with no power in this 100 degrees heat and a fridge full of food.
Liars and thievs
My power was shut off today. My bill was due on the 21st of this month. Yes thats today. They didnt even give me a chance to pay it, and when i called they said it was a past due balance and they sent a statement out. If that was true i would have been billed twice in one month. These people are full of crap.
Great
I have had nothing but great service from ambit. i have gotten behind a few times. but they've always been able to work with me. Great prices. Great service.
No mam!
This company is so easy to get, but beware they ask for deposits again and again! Their customer service is no where near proffesional. I am just waiting for my contract to be over!
Theives!!!!!!! DO NOT GET AMBIT ENERGY!!!!!!!!!!!!!!!
I had Ambit at home and we have it for a family owned business. ONE HUGE DISAPOINTMENT! A month ago I missed payment andthey cut it off. I had called a few days before to see about renewing my contract and they said nothing about disconnection. I get disconnected and they tell me that it will not be connected unless I pay off what I owed which I did , but refused to pay a $52 connection fee. Today at the small family business I work for, the electrician doing a small installation in the warehouse said that there was no voltage on one off our faces. We called centerpoint energy and they let us know we were up for disconnection after paying our bill and another deposit of $600 dollars paying a total of $1034. They representative had said that I was paying two months and the deposit! Today I am told the deposit was not $600 but should have been $680! Why am I getting different quotes a week later? I went ahead and told them to leave my lights off at home, that I would find another company! The bad thing about the company account is that I've already made a $680 deposit and was short on the payment that i made of $1034 because I was told the deposit was $600! UNFORTUNATELY i CANNOT HAVE THEM CUT THE BUSINESS ELECTRICITY OFF OR i WOULD DO THE SAME THING i DID FOR MY HOME! This is the WORSE light company I have dealt with! When I asked to speak to a supervisor the representative told me " even if you speak to a supervisor , your lights will still get shut off.''. I asked when is my contract over and they said another year! We've forked out way to much money to just have them do this to us!
Great
Excellent company have been with ambit for 3 years great service great electrical rates keep up the good work ambit
Nightmare!!!!
My husband and I are new to Texas and were sooo pleased to learn about
energy competition here. We are from St.Louis and you only get one choice so
ur stuck with Ameren.Got a flyer for Ambit and called the # everything sounded
good we were promised no extra fees except for the cost per kilowatt, no more
than 30 days late to avoid interruption of service no deposit was required, a 6th
month contract and that we would get paper bill.(LIES) 5 months into our
contract we didn't receive a bill I tried to call to get the info to pay and the cust
serv said I had a passwrd on the account? Turns out the cust rep when we
had first signed set it up? they refused to give me any info my bill was due and
the amount.We paid our bill around 13-20th every month so I Waited to receive
bill (this was around the 15thnext thing I know I wake up with elec off w a new
born baby!They charged us 350 to back on! Igot the bill 2dys later.They lied
and said they called and sent bill I chkd w VW and the P.0.!LIARS
Scam,Scam,Scam
Make sure to call a month or two before your contract end date to get balance
and due date because they won't send a bill and they will disconnect your
service to charge you $$250 in fees!!!! All of a sudden your bill will be due 7
days earlier than normal. The company should be reported. Terrible.
Ended up with a rate much much higher
I had Ambit and all was going well until I got a bill over $500 for last month and I have a small home. Well, I left them and got with Star Tex which I should have done all along. They are higher rated.
Mr. Mike King
This company has excelent customer service.
Ambit Energy Reward Programs is a Scam
I was willing to pay for above market electricity rates from Ambit while accumulating travel reward points. I was very disappointed when I redeemed the travel reward points for a Carnival 'Fun Ship' cruise. Ambit advertises 39.95 per person per night and also the option of boarding at Galveston Texas. Step one was to call Ambit and cash in your reward points instructing me to wait for a letter in the mail. After a couple of weeks I get a letter which which contains a rebate number and requires that I fill out a form with this number and mail it mail to a non-Ambit travel company. Approx two weeks later, I receive another letter in the mail which also had a form to fill out with another different rebate number to be mailed to yet another address. This second round then required that I choose a Florida boarding instead of Galveston. Then, about two weeks later, I get yet another form to fill out, this time the prices have balloned to 5 times the Ambit advertized price. Just a SCAM
Love it, love it, love it
Very easy to sign up...no hassles...low rates...would recommend to all my family and friends
Say NO to Ambit
I use the Ambit prepaid service that they offer. I made a payment tues. which said i had 18.7 days of electric. And now its only thursday, and all of a sudden my electric was disconnected. I still dont understand how i went from 18 days to a negative balance in one day. I wouldnt recommend them to anyone!!!
Ambit is a great company
I have being with Ambit since 08/2010 and haven't
got any Issues. Price plan is great. I consider my
self a high kwh consumer. I used between 900 kwh
normal weather and 2000 kwh extreme weather.
people believe it or not weather does have impact
in your usage. So beware of your thermostats
Mike
Not Pleased
Ambit rates are currently high but if there rate are among the 5 lowest I would select them. There website and billing system works fine. They do not have any tolerance if you a few days late. 90% of the bill can be paid on time and they will hit you with fees and send disconnect notice for nominal amounts outstanding, regardless of how long you have been with the company. There vacation/trip plans are rip offs. So do not use that as a factor when signing on. I've waited 9 weeks for a coupon and I had to call them 3 times just to get it that fast. They were friendly but 2 of the reps was not able to provide results. When I received the coupon, I then had to send it to another company and had to wait again to find out they would not book me to fly into a airport I wanted to travel. It was a small but international airport. They said it was too small so I must drive 3 hours from the next closest airport. There are fees and price ranges involved travel/vacation plan which make it a rip off.
Ambit customer service cant do math.
I needed to renew my electricity plan in September so I stuck with
ambit. They were pleasant enough, I've been with them for 3 years.
At the time I had no bill due but asked them to give me an
approximation, and I paid slightly over that. Well come to find out it
was less than half of what I owed. I am done with them, at least
once a year I have an outrageous bill when my usage stays the
same.
My review Ambit
I have been very regular with my payments even when I was layed off from my job. This summer was very hot and received huge increase in my normal billing but still have been pretty regular. I am having some unplanned medical expenses for Sept & Oct and have not been able to pay timely. THey are unwilling to work with me to extend any further time to pay my October billing not even 1 week thru OCt 28th. I think this is very poor when companies don't work with you to receive payment.
DONT WASTE YOUR TIME
I HATE this company..it is the worst ever it took them three days to connect my
lights when i paid for an expedited request for same day service. the rates are
way to high. customer service sucks. half of the reps dont know what there
doing. you have to tlk to a supevisor to get some understanding
Rip Off
I paid a deposit to ambit and never moved into the location, it has been 2 months and ive been waiting for the deposit to be returned. they keep saying they need to do a full investigation and yet the apartments have already told them i did not move in.I wouldnt recommend this company to anybody
Beware of AMBIT billing practices.
If you miss a month's payment, the unpaid balance will not appear in subsequent bills until after your power has been disconnected and you get charged a hefty re-connection fee, security deposit, and your introductory rate is replaced with the AMBIT "standard" rate. I missed my June payment, but when the outstanding balance did not appear in my July or August electric bills, I erroneously assumed that it had been paid. My error cost me several hundred dollars. I also lost my introductory rate. I had reservations about signing up with AMBIT because of on-line reviews I had read, but I did it as a favor to my neighbor. Fortunately, I only have two months before my contract is up and I can switch electricity providers without further penalties. I was wrong in missing my June payment, but I think that AMBIT's practice of not rolling over outstanding balances is dishonest. They make it very easy to default. Buyer beware!
Punitive and unauthorized rate switch
I loved them at first. They threaten to cut you off quickly, but at least
they call. i let my bill go unpaid twice. First time, no big deal, they
wanted a deposit. Second time (with no courtesy call) i "discovered" they
increased my rate 50% effectively adding $150 to my july bill. Gee
thanks. Sound predatory? illegal? Maybe some day the ag office will
decide.
Bad customer service, bad account managment
I have multiple rental properties, when trying to change the ownership of one of my accounts to my tenant, it was too difficult for Ambit to send me the 'Change Of Ownership Form', I talked to them 9 times on the phone, sent multiple emails to their careaction email address, sent letters, after 3 weeks and after I threatened to sue them (yes, I had to do that just to get the form that should have been listed on their site to begin with) I received the form. me and the tenant have signed the form faxed and mailed it to them. I just received the monthly bill for this property showing it to be still under my name, that is 3 weeks after I faxed it back to them.
I talked to them on the phone again today, but I don't have a lot of hopes.
Ambit is a rip off and a pyramid scam!
My first clue this was not going to be a good experience was when I was asked to sign a 12 month contract. But the staff at my apartment complex said Ambit was the cheapest. Well, wrong. Other providers are cheaper! Then, after I did not renew my contract because we were buying a house, they raised the rate! When I called and complained, they were unapologetic. STAY AWAY FROM AMBIT ENERGY! THEY ARE OVERPRICED AND CRAPPY!
Don't sign up if you EVER have to pay late!!
We have been with Ambit for a year and a half now. We are also on the
LITE-UP program because my husband lost his job recently. All of a
sudden, when we have fully paid every other bill, they say we will be
disconnected if this bill isn't paid within 13 days after the due date.
I called to set up payment arrangements for the first time in a year and
a half... their idea of "helping me out" is to expect 60% down with 40%
due in 10 days and a $20 FEE ADDED ON TOP OF IT! Now we are in the
middle of July in TX and they are going to cut my electricity off if I'm 13
days late or if I don't do their "ONLY PLAN AVAILABLE." It's highway
robbery, especially when they know we are struggling because we
qualified for the LITE-UP program.
If you are sure you will ALWAYS be able to pay your bill on time, then
Ambit is a great deal with great prices! But if you ever get in a bind,
don't expect them to help you out!
Unhappy About My Previous Electricity Provider Ambit
Ambit is not the company you want to go with, they are dishonest, uncaring, and are only out to make a buck off everyone in Texas with their dishonesty. Go with another company, do not go with Ambit Energy, they are very bad.
Ambit is a horrible company, they screw with you
For anyone in Texas, I would definitely not go with Ambit. We have been with them since last August and it has been nothing but problems for the last 3 to 4 months with very high billing problems and unsatisfactory customer service issues. They put us without knowing on a very high rate plan and our bill went up almost $350 in February from what it usually is. When we called Ambit to complain, they did not care then. Then we filed a complaint with PUCT and then all of a sudden Ambit acted like they cared, but again they didn't. They have been scamming us on our electricity and whole experience been very disheartening and disappointing to my family. We were looking for a good company.....Ambit is not it. Go someplace else, take my advise. They are horrible.
Ambit energy to fraud
I am not happy with Ambit Energy. they terminated my service without any notice even though i paid my
bills regularly.
We've been happy with Ambit
Our previous experience with other energy companies has been that they try to nickel and dime at every chance. Ambit has provided us with good service and consistent billing.
Unsatisfactory service
I will not recommend this energy company to anyone else. i called them to shop around for a cheaper service plan and was give wrong information. i was told that my service with them would be changed over after my contract with relaint company ended on 4/6/11 and not before. i also told them to make sure, it was not done sooner, now thanks to them i have to pay a 150.00 contract cancellation fee, that was due to their wrong doing. i will not recommend them to anyone. they are wrong to mislead me and others in this matter
Frank
I'm extremely satisfied with my monthly bill, but, as i received my bills, i paid them "promptly" but, with my prompt payment i immediately received a "disconnect notice?" Then trying to get someone on customer service was like pulling teeth? Took 20 minutes? Explained to them that i paid my bill promptly and why the disconnect notice? Customer service looked over my bill and said, well, there my bill was paid in full? Said they would check that out? Yeah, got two more just like that? I dug into my trash and found the post marked envelope from "them&" was mailed to me (from them) on Feb. 08, 2011 and i received the bill between the 9th and 12th...and paid bill promptly on the 14th of Feb....Billing period ended Jan 20th so that took them about 18 days to bill me?? Billing department must have monkeys doing the work to save costs? I have the agent that sold me on this company checking this crap out!
Collection Agency
I had Ambit Energy for about a year. I then switched to another company. I have been bothered by letters from a collection agency. I have requested a copy of the original invoice. They said just pay what we say or the bill will go up. My credit rating has been affected. AMBIT IS HORRIBLE!!!!!
Watch your KW-hr rate with Ambit
I have had service with Ambit Energy for 8 months now and I was amazed at what they were doing. My monthly bill for the month of January was $318.04 for a one bedroom apartment. Really?? I found out that because I was on month to month and not on a contract, they could raise my Kilowatt per Hour rate as much as they wanted. I found out they were charging me 16 cents per kilowatt hour. The average is 8-9 cents per kw-hr. I switched to Reliant for the rate of 8.5 cents per kilowatt hour. Thanks Ambit Energy - Good Bye and Good Riddance!
Satisfied Customer
I work in the utility service industry and have for decades. Easy switch, great rate, first class customer service. I have learned that most complaints about any energy provider comes from the customers who are either always late paying or just DON'T pay their bill. Of course when the lights get cut off, it's everyone's fault but theirs!!
Ambit Energy has best rate plans and customer giveaways!
I switched to Ambit Energy in September 2010 from one of the biggest service providers in Texas and lowered my bill 34% - a tremendous savings! They guaranteed the switchover to be flawless or pay my first two months of my electric bills. Everything went smoothly without even noticing. Very reliable company having a long-term commitment of energy source from one of the largest oil and gas companies in the world. People are very relationship oriented and care about you. Oh, they do give you a free weekend stay at hotel from choice of about 25 good 3+ star hotels. Got my voucher, but haven't gone yet. I know it's good as I know a some people who have. Highly recommend.
Ambit Energy it is for real.
Great service, no cost to switch you can see your savings upfront and choose plans, You also have your own website, and get travel rewards every month, for your kilowatt usage.
I strongly recommend this company.
Recommend Ambit
I would highly recommend Ambit to everyone. I used to have Stream and my bills were too high($150-$320), whether or not on contract @ 14.2- 14.6kwh. My first three Ambit bills were $79, $72, $102 @ 10.6-12.8kwh...oh, what a relief that is! I like being my own customer, too.
Craigr64
It okay for me
Great Company
We've had Ambit for a year and half. We were with TXU before that. Ambit has been wonderful! Switching companies was easy and I've never had any problems with billing. I want to sign another contract but am having trouble finding a way to do that on their website. Also, I want to use my reward points but am also having trouble using them on the website.
What a bunch of incompetants
This is the most incompetent company I have ever dealt with. Can't keep the billing straight. Bill you for others, lose your billing info, and then dont bill you and act like it's your fault. Customer Service has an attitude at least two levels up.
Lousy service
They have yet to get anything right after I switched from CPL. The billing is horrendous and error-filled.
Beware of Ambit Energy
Their customer service is awful and I got entangled in a bureaucratic quagmire when I attempted to cancel. First impressions are lasting impressions. I would not recommend Ambit. I plan on filing a complaint with the Better Business Bureau. They did not give me the required time allowed in NY to cancel an account, enrolled me under deceptive practices and then told me I could not cancel, all in the same phone conversation.
They get their money one way or another
It was a pleasant and easy ordering experience, and I was excited about the low rate I was given. What I wasn't told was that I had to use a certain amount of electricity otherwise they started tacking on extra "Customer Charge"s to your bill. Of course, that causes the rate to be higher than the other companies, but I cannot change because then I get an early termintation fine. So, just be warned, they will get their money one way or another...
Great! Like the benefits.
Its great and a very positive experience to shift over. I love the savings and looking forward to the free energy. Nothing else beats it!
I am very pleased
I like the free electricity offer and the free travel. The consultant helped me sign up, and has kept in contact with me, which I enjoy. I am not a number, but somebody important. I never have had a problem with the billing, and saved myself over $82 a month, just by switching. My old company (Reliant)offered to match the rate I was getting, but I didn't want to stay with the company that could have offered me lower rates, and didn't.
Very misleading
This company is pitiful!!! I switched to them one month ago and very very much regret it. They were very nice and helpful when I signed up and then their so called customer service was gone. I called them when I received my bill and asked to change my due date until the first of the month when I get paid and was told that could not happen. Then I was told my payment was due on the 30th and on the 31st there was a disconnection letter sent out. In my whole life I have never received a disconnect letter. When I called I asked for a supervisor and got no where. This company is a rip off and will NOT work with you on a problem. STAY AWAY!!!
About average compared to other providers
What I dont understand is why when your plan expires they jack up the rate per kWh. Every provider Ive had does it including Ambit. What about customer loyalty? Doesnt matter - its all about hail to the ol mighty dollar. Was an Ambit customer for 2+years and paid late a few times because the bill was so high I couldnt afford it. They charge enormous late fees and will disconnect your service at the drop of a hat then demand the bill + deposit of $400 or greater. I had to pay over $600 to get it reconnected. They turned it off during the summer here in Texas and I have children in my home. I dont think that deregulation should mean deregulating completely. The fees they charge usurious and she be banned. I dont think I save any more money now then I did when TXU was the only provider. I think the whole electricity industry is running a racket.
Satisfied Customer
Ambit has met all expectations. No complaints, friendly service, no issues. Rates are competitively priced and there has been no issues with service or billing.
TERRIBLE EXPERIENCE....
The service was horrible, all they care about is money, the bottom line! They do not go out of their way to help as some other companies do! Then they try to recruit you into becoming a sales rep, but you have to pay to work for them! I would NEVER recomend Ambit to anyone!!
Simple, no hidden cost.
Switching and billing is simple and easy to understand. Customer service is great.
Would highly recommend to everyone.
Will switch when my plan is over
I have the date circled to switch. I have been using for almost 2 years and was an acquired customer through a buy out. I was signed up for an all green policy at a higher rate but thought it was worth it. When the company switched over, there was no all green plan but stated that theirs was comparable but not all green? I was not able to switch my contract without the high term penalty even if it was a different plan in the same company. Now my rate is high without the benefit of supporting 100% wind and solar power. I feel robbed. Can't wait to switch. I did like the ability to pay online and customer service was pleasant, just not helpful. Probably a green plan now, but I don't know that I trust them.
Don't bother with Ambit
I've been a customer for almost one year. They lured me in with their low prices. I have never been late, never missed a payment. A month ago I paid them $200 because I lost my bill. I waited for my next bill to discover I under paid by $54. I made my payment for this next bill, including the $54. They turned off my service anyway. Then charged me around $250 just to have it turned back on. It's 100 degrees outside, in the middle of summer and they are going to turn off my electricity? They will not have my business any more.
Not the Most Affordable.
Check for better prices.
Overall great electric company
I like their prices and their promotions. In fact, I have been paying $5 or $6 every month for electricity because of their customer referral program. I couldn't be happier.
Great Company
We recommend Ambit Energy as a company with whom you would be proud to do business with. Never any problems with billing, no outages, no phone call hassles to continue service,
Took my check and disconnected service without notice
I became a Ambit Consultant and at first the service was great. After about 3 months my associate was becoming a nussiance at the property I work at with trying to recruit more marketing consultants. After several of my residents complained about their service being disconnected without notice and complaints from residents their associate was harrasing them to become a consultant, I decided to cancel my monthly website with Ambit on 1/15/2010. Now on May 5th,2010 my power was cut off after Ambit cashed my electric service check on April 15th and then they automatacilly started charging me again for the monthly website fees to be an Ambit Marketing Consultant. This company is not organized nor professional. I would not advise any person to join their services or marketing it is a horrible scam.
Ambit Review
I have been using Ambit Energy for almost a year and have been extremely pleased with the service and the rates. They have a Free Energy program that is awesome too.
Very Happy
Very customer friendly, I would recommend to anyone.
AmbitScored
Ambit Energy creates a win-win situation for everyone. Who wouldn't want to save money AND get bonus travel points too?
Bigguy
Ambit is number one in my book
Bowhunter
No plan is free, but, this is excellent.
Great company
This is an excllent company
Worst Company
When I enter this company, the MLM lady who signed me up Barbara did not inform me about the plan. She did not provide any information and later found out the 1st year that I owe 600$ if I had to leave Ambit. I called her adn she offered to help but did not help me in anyway. The customer service is very poor and always ask us to contact Oncor Delivery for help. Keep increasing the charges and always have hidden fees in the statement.
33% Lower!
Our first bill was 33% lower, per kw hr, than Reliant. Switiched us quickly and with no deposit.
Fair review
The worst customer service I have ever found
At first, price is good but then it becomes quickly bad
My husband and I bought a house 2 years ago. Our electric bill was just as much as our mortgage. A friend of his told him about Ambit Energy and how low their electric bill was. We were so ready to make a change. We have probably save at least $2000.00 in the past six months. Thank goodness for Ambit!
Incredible Energy Company!!!!!!
Ambit Energy has Great Fixed Rate Term Plans. I have used 2 Travel Rewards so far and have been very Pleased. I have referred more than 15 Customers and now get the Customer Referral Credit through the "Earn Free Energy" program, which has Significantly Reduced my monthly Electric Bill. Having a Personal Consultant who is very knowledgeable and looks out for my best interest is wonderful. What more can I say, this is an Incredible Energy Company!!!!!!
Excellent experience
I was able to swith providers quickly and easily and I like the fact that I can refer friends and family and earn credit on my electricity bill. Their rates are lowerthan most. I reap the benefits since they don't do corporate advertising.
SO FAR SO GOOD
I switched to Ambit from TXU when I moved 2 yrs. ago. The rate was much better with Ambit but has since went up some. I havent taken advantage of the rewards etc. but have recomended to friends and family.
Not good with customer satisfaction
Ambit is not the place to have your electric. The company does not help in times of need with a one day extension. That's sorry if I've ever heard of it. The company can't tell me that they have majority customers satisfied. They are going against the economy instead of with the economy. In my opinon, AMBIT is SORRY...
GREAT COMPANY
THE SWITCHOVER WAS SEAMLESS
MY FIRST BILL IS EASY TO READ AND WAS $100.00 LESS THAN I EXPECTED
Don't do it.
I live in a 950 sqft. duplex. Every month there is something new with this company. Only two people live in my house but the bill is outrageous.... Just don't do it... Think about another company....
Definitely recommend
Rates were competitive, switching was easy using the website, love the promotions. Would definitely recommend.
Happy I switched!
Ambit has done everything they said they would do and their customer service is excellent! I saved over $250 from my old company which was Stream Energy!
Pleased
So far Ambit energy exceeded my expectations
Not only are the rates great but the provide the consumer great incentives
This company sucks
The company start with a lower rate and then without notice your rates increase. The rates increase every month until you have a bill over 500 hundred dollars.
What a joke!!
I was handed over to Ambit from a company that failed. They never discussed plans just started charging mt 17 cents KWH. When I changed companies they tried to charge me the $250. early termination fee. My bills were almost $900. a month. Don't let you account expire they will charge you what ever they want.
The best light companies in Houston will provide a number of accomodations for deposits, if you fall into certain categories. We have written a guide to switching electric companies to help people understand their options.
— Matt Oberle on January 24th, 2024