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About Hudson Energy

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Hudson Energy was founded in 2002 in New York to specialize in commercial electricity services. They expanded to commercial electricity service in New Jersey, Illinois, and Texas before being purchased by Just Energy in 2010.

Just Energy is a massive electricity and natural gas company that services Canada and the United States and has the distinction of being the largest green energy retailer in North America. In total, they service more than 1.6 million residential and commercial customers.



Texas Electricity Ratings Score:


( 2.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Hudson Energy Customer Engagement

7   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Hudson Energy



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7 Reviews and Replies for Hudson Energy


$12,000 early termination fee?
(1 / 5)

  The worst company and customer service ever! I didn't even know that we had been switched from Amigo and when I called they said I did it. So I was stuck with them and now they are charging me an $12,112.34 early termination fee because they said I switched back to Amigo. I already paid Amigo an early termination fee. That was in October. All of a sudden they auto-debited my account for $12,113.34. I don't even know who I have power with anymore!

Hudson deceptive business practices from Houston
January 2nd, 2018

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Early Termination fee $3500
(0 / 5)

  I closed a business location. They want a $3500 early termination fee. They also want me to pay early termination fee for guard lights that do not exist on our property. Im not sure if we are saving money. Not sure why they would want to hurt their own business.

Sunny from Corpus Christi
January 14th, 2014

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Best Company around
(5 / 5)

  This company is by far the best provider for a business. Rates are low and cusromer service is the best I have ever had.

annyonomous from Dallas
November 7th, 2012

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Like the savings & service...
(5 / 5)

  Use the Company for my business. My electric bills are lower than they have ever been. I also have the confidence that if rates lower under my plan that I can blend & extend for even better rates...Win / Win. Thanks for helping me get my electricity cost under control. Very happy customer...

Mr. Hensley from Dallas
August 9th, 2012

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Simply Horrible !! Don't have them , period.
(0 / 5)

  I was saving 5-7$ every month after getting Hudson energy from Con-Ed. I was happy for 4-5 months. My average bill was 65-70 per month. But all of a sudden I got a $115 bill, then every month it was adding $10. I had to pay $125, $135 , $145 and $155 per month when I used NO AC or FAN. Every month I called them, noone picked up. Left msgs, noone called back. I worte a letter, and guess what happened !! Postal service returned me the letter saying "no such address" . Once someone picked up the phone at 7.30pm; and when I told him that I want to close the acc, he hanged up on me saying ," we are closing, call back later". I had to call back Con-Ed and they handled the matter at the end. After 2-3 months, I received a letter from Hudson Energy asking for $200 for early termination Fee !! I never paid that and they never sent it to collection! Total fraud company. Don't have them !!

Chris Sanchay from New York
May 7th, 2012

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this company sucks
(0.6 / 5)

  they have terrible customer service and when they change the price, they do not send you anything in the mail to inform you. it's all about how much they can get from the customer, $$$. when are we going to find an electric company who cares about what the customer needs.

Anonymous
September 1st, 2009

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rhj
(4.2 / 5)

  3rd provider, by far the best.

rhj from Houston
May 12th, 2009

Billing and Account Management
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Updated: 05-17-2018
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