|Plans & Products -|
|Complaint Resolution -|
|Community Outreach -|
|Market Perception -|
|- Among the Best|
|- Better than Most|
|- About Average|
|- The Rest|
|- Data Unavailable|
Every year when my energy plan is up for renewal I dread looking for the best rate pit there. A neighbor of mine referred me to Mega Energy and so I bit the bullet and called. The customer service rep was very polite, patient and helpful. I ended up signing up for 24 months in stead of 12 because the rate was a very decent rate. I access to online billing, auto draft, etc.
It was pain free. I have not had any issues with billing which was my main concern.
I would definitely refer this company to friends and family. ”
“ Love the company, excellent rates and great customer service. I would highly recommend this to my friends and family!!! ”
These people called today offering to "save" us money on our electric bill.
They told me "Obama has declared war on coal" and then quoted me a 5-month rate that was higher than what my utility company is currently charging. I calculated that I'd be paying them $11 *more* per month right off the bat!
They assured me that my utility company was planning a rate increase in a couple months and *then* I'd be saving money!
I can't see much benefit to paying Mega Energy more than I'm paying now for electricity in the hope that I might save money a few months from now, if and when my utility raises their rates, and if their rates go higher than Mega Energy's already higher rate.
My impression is they just piggy-back onto peoples' electric bills, charge more money, and that's how they make a living... off dumb people paying them the higher rates they charge. ”
“ They sign you up for a certain rate and then switch it after four weeks. STAY AWAY!!!! They try to trick you. My poor husband spent hours on the phone dealing with them. You will regret doing business with Mega. ”
“ This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years. ”
Let me start by saying that I'm not the type of person who ever spends any bit of time writing reviews. But here I am, today. Due to a switch in banking bill pay software, a payment didn't go out when it should of. Immediately after receiving a notice from Mega Energy, I called them. I advised them of the situation, apologized for mix-up and told them that payment was remitted immediately (10 days late). They thanked me and said they have noted my account and everything was fine. Well... a few hours later, sure enough, the power company shows up and disconnects my service. I immediately called them, once again, and they said that the only thing that could be done would be for me to contact my bank, issue a stop payment on the online payment that I previously sent in the morning, pay them via credit card (and pay $9.95 to pay via credit card) and even then, all they could do would be to issue a 'reconnect' notice, which could take another day.
When I called, every time that I made a comment, I was put on hold so that the 'operator' could relay what I was saying with someone else. Then she'd return... and the process would continue.
There is no corporate office or anyone who can ever be reached, as there is only one number to 'who-knows-where' that is answered by 'who-knows-who'.
As a long-time customer who has always paid my bills, I find this to be ridiculous!
Fool me once, shame on you... Fool me twice, shame on me!
“ Great for the first partial month cycle and then double your kWh price the next month. Even though powertochoose.org says 7 cents per kWh I was billed 15 cents per kWh. They suck. ”
“ I just found this site - unforetunely I am a couple months too late. I signed up for a great 7.3 c/kwh variable rate deal, and when my 2nd bill showed up I see it has bumped me up to 15 c/kwh. I called to let them know there was an "error" beacuse the variable rate plan on the site had gone up to 8.7, but I was charged 15. They said I was "no longer on a plan because my contract was for 1 month. After that it goes to their defualt rate which is now 15 c/kwh." After arguing that my contract was month-to-month and should not have ended, they offered to do a partial credit if I signed up for one of their high-priced fixed rate plans. THEY SCREW YOU OVER AND THINK YOU'LL SIGN UP TO STICK WITH THEM!!! No F-ING WAY!!! Oh, and in case you are thinking about trying to take advantage of the deal for 1 month and then bail out - know that you'll be charged $6 just to pay your bill. The only way out is to sign up for auto-bill, but I did that and they told me the first month is considered a one-time payment and the month's following are when the auto-payments kick in (at which point they begin screwing you on rates). That's right, I called to complain twice about they're shady practices within 2 months - the first 2 complaints I've ever made to my energy company in my 10 years living in TX... ”
For the most part, I've had absolutely no issues with the company. My contract period was coming to an end, and I called in because their rate jumped up. However, I held off renewing, and ended up with a better rate than I had. My electricity bill is consistently lower than my neighbors, who have other companies.
The customer service has always been top notch when I call in.
“ Love the company, excellent rates and customer service. ”
“ Wish I had found this review site before I signed up for their "Variable" rate plan. I had a great rate for one month and then they moved me to the Fixed Rate plan at a whopping 14.5 cents per kWh. I originally saw the offer on www.PowerToChoose.com website in the "Variable" area. I did not see the fine print which turned out to be "... you have chosen the Variable Rate Plan with a fixed rate" -- yes, they capitalized "Variable Rate" and did not capitalize the "fixed rate" wording. What makes this even worse is that I have to pay the obscene 14.5 cents per kWh rate for June and July when my usage is at peak. My advice -- just stay clear of this company. ”
“ They offer a low rate, which you will get for one billing period (just a fraction of a month if you have a smart meter), and then they will double the rate and attempt to trap you into a bad one-year contract by offering to retroactively adjust the rate. They give the whole market a bad name. Avoid! ”
“ I've got burned TWICE by this company!! Never, ever again! If you choose, them, and that's a big IF, only do the fixed rate plan. You will get bill shocked if you choose their Energy Only Plan or Variable Rate. Complete rip-off and confusing billing practices. Even when I had their fixed rate plan, it was always confusing to reconcile because they charged you fees for previous months. For example, in one month I had three $9.95 fees for previous months. I always had to call them to find out what the fee was charged for. Customer service should be title "customer non-service". ”
Run from this provider. Their "deals" are too good to be true. Shortly after signing up, I
realized they offered only half the grace period of any other creditor I have (including credit
cards). I had a couple late fees due to this while I adjusted my process for paying bills to suit
this short schedule. They also charge me to save them time by paying my bill electronically
(many others don't do this). I renewed with them on the promise of a competitive rate (with
auto-pay). No mention of an auto-pay fee for this rate (assumed it was a policy change for
new customers). Only after I got my first bill on the new period did I realize "auto-pay" meant I
had to go on to their web site and sign up for auto-pay (with fee) even though I had renewed
on the "auto-pay" plan. Not only did this mean a late fee could easily have hit me, but it also
meant I was now locked into a year of online payment fees. ”
I signed a contract with Mega Energy in Dec 2011. I have had nothing
but problems with their billing system. After signing up for a rate, they
say they accidentally entered the incorrect rate (a higher rate into their
system) but could not explain how it happened. Two months ago, they
charged me a late fee when they had posted my payment on the day
that it was due. Last month, they failed to charge me the minimum
usage fee even though had not used 1000kWh. Even though I had
signed a 2 year contract with them, the customer service person, Gerri
Coleman corrected the rate but refused to honor the two year contract
period as originally signed online. I attempted today to pay by phone
and on the Mega internet site, only to find they would be charging me a
fee on $9.95 to pay by phone and $5.95 to pay on the internet site.
DO NOT DO BUSINESS WITH THESE PEOPLE. The company is poorly
managed and is a TOTAL RIP OFF. ”
“ Every time you get your bill there is some extra charge,you call them they say they will credit it to you on your next bill but they don't ”
“ Excellent Customer Service !!!! ”
There customer service is horrible. Once you
signup,the rip you off as long as you are their
customer. Billing is Intentionally confusing.
Paying the bill is not easy and they do not mail
the bill on time even on repeated requests.You are
not going to save any money with them. In summary,
They do not deserve to be in this competitive
business.Buyers Beware!!! ”
“ They purposely make the statement messy and hard to read to rip you off. There is always some charge from early month. The end results are electricity rates that are much higher than what you signed up. Stay away from this company. Really bad business practice. ”
“ I you want to know what small letters in a contract means? Get Mega Energy they will nickle, dime you and more. If I can give a -5 I will love that. They were putting every month in my bill almost 40.00 charges from AEP. Are you serious? ”