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Reviews by Star

The best review categories for Now Power are their plans and pricing, with an average of 3.0 stars, and the order experience, with an average of 3.0 stars.

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Recent Good Review from Lorraine Harding

CUSTOMER SERVICE

Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lorraine Harding from Dallas, TX on July 19th, 2021

Most Recent 5 Star Reviews

8 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

CUSTOMER SERVICE

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lorraine Harding from Dallas, TX on July 19th, 2021

Brendell hamilton

Great service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brendell Hamilton from Houston, TX on March 28th, 2018

Satified

Great customer service

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— Brendell Hamilton from Houston, TX on March 26th, 2018

Perfect

People who care about their customers.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stephanie from Houston, TX on February 18th, 2018

Amy Hunnicutt's Review

I've had several prepaid services with my electricity. It seems with the other companies, they had no genuine care and concern.
With Now Power, they have gone above and beyond the call of duty. They didn't just shut off my electricity at 1st sign of nonpayment.
They called, texted, and offered a solution (help). I would refer them on their excellent customer service alone.
Thank you Now Power

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amy Hunnicutt from Dallas, TX on February 14th, 2018

Happy

Amazing customer service! Everyone is always very polite and patient. I love nowpower and i 100% recommend the company to everyone

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Alina Flores from Houston, TX on February 5th, 2018

Now power

It's been nice so far and they are helpful

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Daysha Donahue from Webster, TX on February 3rd, 2018

Now power

Very convenient and affordable

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sandy Butler from Killeen, TX on December 4th, 2017

Most Recent 4 Star Reviews

6 Customer Reviews Written Overall

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Account Management
Likely to recommend

Thank you !

It is an electricity provider that is easy, fast and effective to deal with for my rental properties for the transitioning periods between tenants. Thanks Power Now!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sissi Argueta from Tomball, TX on March 8th, 2018

New experience

I loved it when in was getting daily updates on usage
For some reason that stopped

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Darrin from Dallas, TX on January 17th, 2018

Now Power

Experience was swift and hassle free with a minimal deposit. Rates are low and manageable with literally a few dollars a day. Lifesaver with daily emails for people on a strict budget like me.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Budget Life Saver from Dallas, TX on January 15th, 2018

Great low introductory Rate

Very informative daily text messages including date of usage, kilowatts and average usage and billing. Phone app is great

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Happy So Far from Houston, TX on November 15th, 2017

Now power

This company keeps u up to date on your service and app is very easy to use

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jessica from Sherman, TX on November 4th, 2017

I'm happy

Love the texting aspect. Only negative was that it was after midnight before my power was connected. Several hours.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Misty from Balmorhea, TX on October 16th, 2017

Thank you for the kind review.

— Now Power

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Covid 19

I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Shaun Gaudet from Mineral Wells, TX on April 3rd, 2020

Thank you for brining your concern to our attention. We have attempted to contact you multiple times to provide deferred payment assistance and have not received a response. Please contact us at your earliest convenience so we may provide you the options and information to ensure your service does not get interrupted during this difficult time. You can reach us at 844-669-7697 or by texting "61959". Thank you, we hope to hear from you soon.

— Now Power

Its good

Dont have any problems

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— David from Killeen, TX on September 9th, 2017

Thank you for your kind words. Now Power Executive Team

— Now Power

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

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Likely to recommend

Quick Connect Service but very expensive

Very easy and quick to get the service started but I think its because they know their service and billing system is misleading. The rate is actually variable but they send you a daily usage average that makes it appear like your usage is low even on the high usage days.
By the time you review and analyze the daily usage detail it maybe too late. I am just happy I switched before it was too late.

Plans & Pricing
Order Experience
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Likely to recommend

— New In Texas from Wichita Falls, TX on January 8th, 2018

My review

There are a bit deceptive but so are all other electricity companies.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— The Review from Dallas, TX on October 27th, 2017

Unfortunately we can't locate your account based on the name provided or the information within the comment. We are not even sure you are a customer of ours. Please provide us with a bit more information so we can reach out to you. Now Power takes all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Regarding your comment, Now Power strives for complete disclosure of our rates, terms and promotions. If you feel at all to have been mislead please call us, we will take immediate action to rectify any issue found. It seems you may have had similar issues with other providers but we are different and do care very much if you are not satisfied.

— Now Power

Most Recent 1 Star Reviews

9 Customer Reviews Written Overall

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Order Experience
Customer Service
Account Management
Likely to recommend

Runaround Amateur Service

Have prepaid service thru these jabronis. Power been out all day. Have $50 credit and they blamed centerpoint. Centerpoint came out (awesome guys) and dispatch told them its a billing issue. nowpower has failed miserably to address this problem.

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Likely to recommend

— Justin from Sugar Land, TX on March 21st, 2022

Nowpower

This company disconnected my power for $6.04 because they said since they have helped me a few times and now they said they couldn't help me anymore!! Sometimes situations happen and everyone needs help from time to time. They shouldn't be using that excuse against the customers!! So again $6.04 and they disconnected it. Horrible!!!

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Likely to recommend

— Felicia from Duncanville, TX on January 15th, 2020

Former Customer

My experience was very costly, I was spending out $20-30 or more every other day just to keep a positive balance

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Likely to recommend

— Unsatisfied from Tyler, TX on February 20th, 2018

Not pleased at all!!!

Originally a Tru-Smart customer at 0.60 cents per day. Now Power charges me $1.96 daily and is next to impossible to speak voice to voice with. Definitely leaving.

Plans & Pricing
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Account Management
Likely to recommend

— Rich from Grand Prairie, TX on January 4th, 2018

Not satisfied

It seems like more money is being taking out than what is being used.

Plans & Pricing
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Likely to recommend

— Bonita from Fort Worth, TX on October 29th, 2017

Bonita, can you please provide us with more information, such as your account # or phone #? We can't locate your account based on this review information. You can also call our complaint hotline direct and that call will be routed to either our COO or our VP of Operations. We take complaints very seriously. That # is 844-227-2678, option 3. Now Power does not take more money out of your account beyond the contracted rate, fees and usage. I promise you that. Our system takes the daily usage directly from your TDU and bills it to your account at the rate disclosed to you. In addition, we charge the TDU fees to you on their behalf and standard fees and taxes. Please give us more information or call us at the number above and we will be happy to go through your account billing with you in detail. Sincerely, Now Power

— Now Power

Needs to be more transparent

They advertise the real low rate but in the end they charge you a daily fee all kinds of fees that cannot just turn your electricity on with different providers they don't keep up with what it cost to go outside their territory there a bogus company

Plans & Pricing
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Likely to recommend

— Johnlesjak from Alvin, TX on October 19th, 2017

John, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comments, the Uno Plan does have a very low rate, 1 cent for 30 days, which is a great promotion. There is a daily account fee of .50 cents, which is disclosed on the EFL. I don't know of any providers that don't charge a daily or monthly account fee along with the rate. Any fee we charged are clearly listed on the Terms of Service and are in line with other providers. In fact we find many of our fees to be lower than our competitors. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team

— Now Power

Charge Higher Rate than quoted

Now Power charged me a higher rate than my Electricity Facts Label. They charged me a rate for an area that I don't reside in which was higher than my quoted rates. Customer Service ignored my concerns and never changed the account to the correct rate. Also, they never honored the 30-day introductory rate they advertised; They SCAM customers.

Plans & Pricing
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Likely to recommend

— Sonya from Desoto, TX on October 6th, 2017

Sonya, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comments, the EFL disclosures the rate, by TDU/area. Your address dictates which rate you are charged, based on the TDU in your area. Now Power can't change that TDU area. Is it possible there was a mistake with the rate plan chosen, that is possible. But again, we can't fix it unless we can speak to you. If you called customer service and someone ignored you or did not elevate your call to a supervisor we want to know about it and will resolve it. Again, we apologize if you feel you weren't serviced properly when you called and we will fix that but we do not scam our customers. Thank you

— Now Power

Don't go here

I thought that I would be getting a deal on my electric. Turns out that there is a lot of hidden fees that actually made it more expensive then the previous company I used. Will never recommend

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Likely to recommend

— Wizard1010 from Waco, TX on October 2nd, 2017

Wizard, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comment, all of our fees and disclosed on the EFL and the Terms or Service. We find many of our fees to be lower than our competitors fees and are very competitive. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team

— Now Power

False Advertisement

Experience was too bad, because the plan says about 1% but it's just a publicity stunt.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— I M The Best from Houston, TX on August 18th, 2017

Unfortunately we can't locate your account based on the name provided or the information within the comment. We can't verify you are a customer. Please provide us with a bit more information so we can reach out to you. We take all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Now Power does have the Uno Plan, which has a 1 cent per kilowatt rate, not 1%, for the first 30 days then reverts to a non promotional rate. This is disclosed in the offer and with the Energy Fact Label. This rate is a great promotional rate that did save you a lot of money for the first 30 days That 1 cent rate is actually well below our cost of energy for those 30 days. After 30 days the rate converts to our standard rate for that plan. That standard rate is in line with competitors rates. Now Power is sorry if you felt the offer was a stunt. It is simply a great promotion we offer in hopes of customers trying our service and staying with us. We offer competitive rates and great service. Again, we are disappointed to hear you are unhappy. Please give us a call directly.

— Now Power