Now Power Customer Reviews
We've been collecting customer reviews for Now Power so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Now Power
CUSTOMER SERVICE
Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT.
Alternatives to Now Power's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Now Power electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 10.1¢/kWh |
| GridEdge 24 | 24/months | 10.4¢/kWh |
| SimpleSaver 12 | 12/months | 10.4¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 10.6¢/kWh |
| Frontier Saver Plus 12 | 12/months | 10.8¢/kWh |
| SimpleSaver 14 | 14/months | 10.8¢/kWh |
Now Power Rating and Review Summary
There are 29 total reviews for Now Power, with an average rating of 3.2/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Now Power | 3.2/5 | 29 |
| Star Rating | Ratings and Link |
|---|---|
| 8 5 star reviews | |
| 6 4 star reviews | |
| 2 3 star reviews | |
| 2 2 star reviews | |
| 11 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
|
Recent 5 Star Reviews
CUSTOMER SERVICE
Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT.
Amy Hunnicutt's Review
I've had several prepaid services with my electricity. It seems with the other companies, they had no genuine care and concern. With Now Power, they have gone above and beyond the call of duty. They didn't just shut off my electricity at 1st sign of nonpayment. They called, texted, and offered a solution (help). I would refer them on their excellent customer service alone.Thank you Now Power
Happy
Amazing customer service! Everyone is always very polite and patient. I love nowpower and i 100% recommend the company to everyone
Now power
It's been nice so far and they are helpful
Recent 4 Star Reviews
Thank you !
It is an electricity provider that is easy, fast and effective to deal with for my rental properties for the transitioning periods between tenants. Thanks Power Now!
New experience
I loved it when in was getting daily updates on usage
For some reason that stopped
Now Power
Experience was swift and hassle free with a minimal deposit. Rates are low and manageable with literally a few dollars a day. Lifesaver with daily emails for people on a strict budget like me.
Great low introductory Rate
Very informative daily text messages including date of usage, kilowatts and average usage and billing. Phone app is great
Now power
This company keeps u up to date on your service and app is very easy to use
I'm happy
Love the texting aspect. Only negative was that it was after midnight before my power was connected. Several hours.
Recent 3 Star Reviews
Covid 19
I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care.
Thank you for brining your concern to our attention. We have attempted to contact you multiple times to provide deferred payment assistance and have not received a response. Please contact us at your earliest convenience so we may provide you the options and information to ensure your service does not get interrupted during this difficult time. You can reach us at 844-669-7697 or by texting "61959". Thank you, we hope to hear from you soon.
— Now Power on April 4th, 2020
Thank you for your kind words. Now Power Executive Team
— Now Power on October 30th, 2017
Recent 2 Star Reviews
Quick Connect Service but very expensive
Very easy and quick to get the service started but I think its because they know their service and billing system is misleading. The rate is actually variable but they send you a daily usage average that makes it appear like your usage is low even on the high usage days.
By the time you review and analyze the daily usage detail it maybe too late. I am just happy I switched before it was too late.
My review
There are a bit deceptive but so are all other electricity companies.
Unfortunately we can't locate your account based on the name provided or the information within the comment. We are not even sure you are a customer of ours. Please provide us with a bit more information so we can reach out to you. Now Power takes all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Regarding your comment, Now Power strives for complete disclosure of our rates, terms and promotions. If you feel at all to have been mislead please call us, we will take immediate action to rectify any issue found. It seems you may have had similar issues with other providers but we are different and do care very much if you are not satisfied.
— Now Power on October 30th, 2017
Recent 1 Star Reviews
HORRIBLE CUSTOMER SERVICE
I have not been able to get through to customer service since they took my money for the the initial payment.
They are cheating
I was cheated to give me a very good price, eg. 11.2 cent/Kwh, terminate anytime,
be careful! they play lots of tricks. I terminated the service a few days later, it is very difficult to get your money back!
That's why they require you to deposit money in their account first, then you could use their electricity!
Runaround Amateur Service
Have prepaid service thru these jabronis. Power been out all day. Have $50 credit and they blamed centerpoint. Centerpoint came out (awesome guys) and dispatch told them its a billing issue. nowpower has failed miserably to address this problem.
Nowpower
This company disconnected my power for $6.04 because they said since they have helped me a few times and now they said they couldn't help me anymore!! Sometimes situations happen and everyone needs help from time to time. They shouldn't be using that excuse against the customers!! So again $6.04 and they disconnected it. Horrible!!!
Former Customer
My experience was very costly, I was spending out $20-30 or more every other day just to keep a positive balance
Not pleased at all!!!
Originally a Tru-Smart customer at 0.60 cents per day. Now Power charges me $1.96 daily and is next to impossible to speak voice to voice with. Definitely leaving.
Not satisfied
It seems like more money is being taking out than what is being used.
Bonita, can you please provide us with more information, such as your account # or phone #? We can't locate your account based on this review information. You can also call our complaint hotline direct and that call will be routed to either our COO or our VP of Operations. We take complaints very seriously. That # is 844-227-2678, option 3. Now Power does not take more money out of your account beyond the contracted rate, fees and usage. I promise you that. Our system takes the daily usage directly from your TDU and bills it to your account at the rate disclosed to you. In addition, we charge the TDU fees to you on their behalf and standard fees and taxes. Please give us more information or call us at the number above and we will be happy to go through your account billing with you in detail. Sincerely, Now Power
— Now Power on October 30th, 2017
Needs to be more transparent
They advertise the real low rate but in the end they charge you a daily fee all kinds of fees that cannot just turn your electricity on with different providers they don't keep up with what it cost to go outside their territory there a bogus company
John, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comments, the Uno Plan does have a very low rate, 1 cent for 30 days, which is a great promotion. There is a daily account fee of .50 cents, which is disclosed on the EFL. I don't know of any providers that don't charge a daily or monthly account fee along with the rate. Any fee we charged are clearly listed on the Terms of Service and are in line with other providers. In fact we find many of our fees to be lower than our competitors. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team
— Now Power on October 30th, 2017
Charge Higher Rate than quoted
Now Power charged me a higher rate than my Electricity Facts Label. They charged me a rate for an area that I don't reside in which was higher than my quoted rates. Customer Service ignored my concerns and never changed the account to the correct rate. Also, they never honored the 30-day introductory rate they advertised; They SCAM customers.
Sonya, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comments, the EFL disclosures the rate, by TDU/area. Your address dictates which rate you are charged, based on the TDU in your area. Now Power can't change that TDU area. Is it possible there was a mistake with the rate plan chosen, that is possible. But again, we can't fix it unless we can speak to you. If you called customer service and someone ignored you or did not elevate your call to a supervisor we want to know about it and will resolve it. Again, we apologize if you feel you weren't serviced properly when you called and we will fix that but we do not scam our customers. Thank you
— Now Power on October 30th, 2017
Don't go here
I thought that I would be getting a deal on my electric. Turns out that there is a lot of hidden fees that actually made it more expensive then the previous company I used. Will never recommend
Wizard, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comment, all of our fees and disclosed on the EFL and the Terms or Service. We find many of our fees to be lower than our competitors fees and are very competitive. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team
— Now Power on October 30th, 2017
False Advertisement
Experience was too bad, because the plan says about 1% but it's just a publicity stunt.
Unfortunately we can't locate your account based on the name provided or the information within the comment. We can't verify you are a customer. Please provide us with a bit more information so we can reach out to you. We take all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Now Power does have the Uno Plan, which has a 1 cent per kilowatt rate, not 1%, for the first 30 days then reverts to a non promotional rate. This is disclosed in the offer and with the Energy Fact Label. This rate is a great promotional rate that did save you a lot of money for the first 30 days That 1 cent rate is actually well below our cost of energy for those 30 days. After 30 days the rate converts to our standard rate for that plan. That standard rate is in line with competitors rates. Now Power is sorry if you felt the offer was a stunt. It is simply a great promotion we offer in hopes of customers trying our service and staying with us. We offer competitive rates and great service. Again, we are disappointed to hear you are unhappy. Please give us a call directly.
— Now Power on October 30th, 2017
All Reviews By Date
HORRIBLE CUSTOMER SERVICE
I have not been able to get through to customer service since they took my money for the the initial payment.
They are cheating
I was cheated to give me a very good price, eg. 11.2 cent/Kwh, terminate anytime,
be careful! they play lots of tricks. I terminated the service a few days later, it is very difficult to get your money back!
That's why they require you to deposit money in their account first, then you could use their electricity!
Runaround Amateur Service
Have prepaid service thru these jabronis. Power been out all day. Have $50 credit and they blamed centerpoint. Centerpoint came out (awesome guys) and dispatch told them its a billing issue. nowpower has failed miserably to address this problem.
CUSTOMER SERVICE
Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT.
Covid 19
I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care.
Thank you for brining your concern to our attention. We have attempted to contact you multiple times to provide deferred payment assistance and have not received a response. Please contact us at your earliest convenience so we may provide you the options and information to ensure your service does not get interrupted during this difficult time. You can reach us at 844-669-7697 or by texting "61959". Thank you, we hope to hear from you soon.
— Now Power on April 4th, 2020
Nowpower
This company disconnected my power for $6.04 because they said since they have helped me a few times and now they said they couldn't help me anymore!! Sometimes situations happen and everyone needs help from time to time. They shouldn't be using that excuse against the customers!! So again $6.04 and they disconnected it. Horrible!!!
Thank you !
It is an electricity provider that is easy, fast and effective to deal with for my rental properties for the transitioning periods between tenants. Thanks Power Now!
Former Customer
My experience was very costly, I was spending out $20-30 or more every other day just to keep a positive balance
Amy Hunnicutt's Review
I've had several prepaid services with my electricity. It seems with the other companies, they had no genuine care and concern. With Now Power, they have gone above and beyond the call of duty. They didn't just shut off my electricity at 1st sign of nonpayment. They called, texted, and offered a solution (help). I would refer them on their excellent customer service alone.Thank you Now Power
Happy
Amazing customer service! Everyone is always very polite and patient. I love nowpower and i 100% recommend the company to everyone
Now power
It's been nice so far and they are helpful
New experience
I loved it when in was getting daily updates on usage
For some reason that stopped
Now Power
Experience was swift and hassle free with a minimal deposit. Rates are low and manageable with literally a few dollars a day. Lifesaver with daily emails for people on a strict budget like me.
Quick Connect Service but very expensive
Very easy and quick to get the service started but I think its because they know their service and billing system is misleading. The rate is actually variable but they send you a daily usage average that makes it appear like your usage is low even on the high usage days.
By the time you review and analyze the daily usage detail it maybe too late. I am just happy I switched before it was too late.
Not pleased at all!!!
Originally a Tru-Smart customer at 0.60 cents per day. Now Power charges me $1.96 daily and is next to impossible to speak voice to voice with. Definitely leaving.
Great low introductory Rate
Very informative daily text messages including date of usage, kilowatts and average usage and billing. Phone app is great
Now power
This company keeps u up to date on your service and app is very easy to use
Not satisfied
It seems like more money is being taking out than what is being used.
Bonita, can you please provide us with more information, such as your account # or phone #? We can't locate your account based on this review information. You can also call our complaint hotline direct and that call will be routed to either our COO or our VP of Operations. We take complaints very seriously. That # is 844-227-2678, option 3. Now Power does not take more money out of your account beyond the contracted rate, fees and usage. I promise you that. Our system takes the daily usage directly from your TDU and bills it to your account at the rate disclosed to you. In addition, we charge the TDU fees to you on their behalf and standard fees and taxes. Please give us more information or call us at the number above and we will be happy to go through your account billing with you in detail. Sincerely, Now Power
— Now Power on October 30th, 2017
My review
There are a bit deceptive but so are all other electricity companies.
Unfortunately we can't locate your account based on the name provided or the information within the comment. We are not even sure you are a customer of ours. Please provide us with a bit more information so we can reach out to you. Now Power takes all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Regarding your comment, Now Power strives for complete disclosure of our rates, terms and promotions. If you feel at all to have been mislead please call us, we will take immediate action to rectify any issue found. It seems you may have had similar issues with other providers but we are different and do care very much if you are not satisfied.
— Now Power on October 30th, 2017
Needs to be more transparent
They advertise the real low rate but in the end they charge you a daily fee all kinds of fees that cannot just turn your electricity on with different providers they don't keep up with what it cost to go outside their territory there a bogus company
John, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comments, the Uno Plan does have a very low rate, 1 cent for 30 days, which is a great promotion. There is a daily account fee of .50 cents, which is disclosed on the EFL. I don't know of any providers that don't charge a daily or monthly account fee along with the rate. Any fee we charged are clearly listed on the Terms of Service and are in line with other providers. In fact we find many of our fees to be lower than our competitors. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team
— Now Power on October 30th, 2017
I'm happy
Love the texting aspect. Only negative was that it was after midnight before my power was connected. Several hours.
Thank you for the kind review.
— Now Power on October 30th, 2017
Charge Higher Rate than quoted
Now Power charged me a higher rate than my Electricity Facts Label. They charged me a rate for an area that I don't reside in which was higher than my quoted rates. Customer Service ignored my concerns and never changed the account to the correct rate. Also, they never honored the 30-day introductory rate they advertised; They SCAM customers.
Sonya, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comments, the EFL disclosures the rate, by TDU/area. Your address dictates which rate you are charged, based on the TDU in your area. Now Power can't change that TDU area. Is it possible there was a mistake with the rate plan chosen, that is possible. But again, we can't fix it unless we can speak to you. If you called customer service and someone ignored you or did not elevate your call to a supervisor we want to know about it and will resolve it. Again, we apologize if you feel you weren't serviced properly when you called and we will fix that but we do not scam our customers. Thank you
— Now Power on October 30th, 2017
Don't go here
I thought that I would be getting a deal on my electric. Turns out that there is a lot of hidden fees that actually made it more expensive then the previous company I used. Will never recommend
Wizard, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comment, all of our fees and disclosed on the EFL and the Terms or Service. We find many of our fees to be lower than our competitors fees and are very competitive. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team
— Now Power on October 30th, 2017
Thank you for your kind words. Now Power Executive Team
— Now Power on October 30th, 2017
False Advertisement
Experience was too bad, because the plan says about 1% but it's just a publicity stunt.
Unfortunately we can't locate your account based on the name provided or the information within the comment. We can't verify you are a customer. Please provide us with a bit more information so we can reach out to you. We take all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Now Power does have the Uno Plan, which has a 1 cent per kilowatt rate, not 1%, for the first 30 days then reverts to a non promotional rate. This is disclosed in the offer and with the Energy Fact Label. This rate is a great promotional rate that did save you a lot of money for the first 30 days That 1 cent rate is actually well below our cost of energy for those 30 days. After 30 days the rate converts to our standard rate for that plan. That standard rate is in line with competitors rates. Now Power is sorry if you felt the offer was a stunt. It is simply a great promotion we offer in hopes of customers trying our service and staying with us. We offer competitive rates and great service. Again, we are disappointed to hear you are unhappy. Please give us a call directly.
— Now Power on October 30th, 2017
Thank you for the kind review.
— Now Power on October 30th, 2017