The best review categories for Now Power are their plans and pricing, with an average of 3.0 stars, and the order experience, with an average of 3.0 stars.
Recent Good Review from Lorraine Harding
CUSTOMER SERVICE
Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Lorraine Harding
from
Dallas, TX
on
July 19th, 2021
Most Recent 5 Star Reviews
8 Customer Reviews Written Overall
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Customer Service | |
Account Management | |
Likely to recommend |
CUSTOMER SERVICE
Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Lorraine Harding
from
Dallas, TX
on
July 19th, 2021
Brendell hamilton
Great service |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Brendell Hamilton
from
Houston, TX
on
March 28th, 2018
Satified
Great customer service |
Plans & Pricing | |
Order Experience | |
Customer Service | |
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Likely to recommend |
—
Brendell Hamilton
from
Houston, TX
on
March 26th, 2018
Perfect
People who care about their customers. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Stephanie
from
Houston, TX
on
February 18th, 2018
Amy Hunnicutt's Review
I've had several prepaid services with my electricity. It seems with the other companies, they had no genuine care and concern. With Now Power, they have gone above and beyond the call of duty. They didn't just shut off my electricity at 1st sign of nonpayment. They called, texted, and offered a solution (help). I would refer them on their excellent customer service alone. Thank you Now Power |
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Likely to recommend |
—
Amy Hunnicutt
from
Dallas, TX
on
February 14th, 2018
Happy
Amazing customer service! Everyone is always very polite and patient. I love nowpower and i 100% recommend the company to everyone |
Plans & Pricing | |
Order Experience | |
Customer Service | |
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Likely to recommend |
—
Alina Flores
from
Houston, TX
on
February 5th, 2018
Now power
It's been nice so far and they are helpful |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Daysha Donahue
from
Webster, TX
on
February 3rd, 2018
Now power
Very convenient and affordable |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Sandy Butler
from
Killeen, TX
on
December 4th, 2017
Most Recent 4 Star Reviews
6 Customer Reviews Written Overall
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Likely to recommend |
Thank you !
It is an electricity provider that is easy, fast and effective to deal with for my rental properties for the transitioning periods between tenants. Thanks Power Now! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
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Likely to recommend |
—
Sissi Argueta
from
Tomball, TX
on
March 8th, 2018
New experience
I loved it when in was getting daily updates on usage For some reason that stopped |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Darrin
from
Dallas, TX
on
January 17th, 2018
Now Power
Experience was swift and hassle free with a minimal deposit. Rates are low and manageable with literally a few dollars a day. Lifesaver with daily emails for people on a strict budget like me. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Budget Life Saver
from
Dallas, TX
on
January 15th, 2018
Great low introductory Rate
Very informative daily text messages including date of usage, kilowatts and average usage and billing. Phone app is great |
Plans & Pricing | |
Order Experience | |
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Account Management | |
Likely to recommend |
—
Happy So Far
from
Houston, TX
on
November 15th, 2017
Now power
This company keeps u up to date on your service and app is very easy to use |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jessica
from
Sherman, TX
on
November 4th, 2017
I'm happy
Love the texting aspect. Only negative was that it was after midnight before my power was connected. Several hours. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
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Likely to recommend |
—
Misty
from
Balmorhea, TX
on
October 16th, 2017

— Now Power
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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Likely to recommend |
Covid 19
I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
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Likely to recommend |
—
Shaun Gaudet
from
Mineral Wells, TX
on
April 3rd, 2020

— Now Power
Its good
Dont have any problems |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
David
from
Killeen, TX
on
September 9th, 2017

— Now Power
Most Recent 2 Star Reviews
2 Customer Reviews Written Overall
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Likely to recommend |
Quick Connect Service but very expensive
Very easy and quick to get the service started but I think its because they know their service and billing system is misleading. The rate is actually variable but they send you a daily usage average that makes it appear like your usage is low even on the high usage days. By the time you review and analyze the daily usage detail it maybe too late. I am just happy I switched before it was too late. |
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Likely to recommend |
—
New In Texas
from
Wichita Falls, TX
on
January 8th, 2018
My review
There are a bit deceptive but so are all other electricity companies. |
Plans & Pricing | |
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Likely to recommend |
—
The Review
from
Dallas, TX
on
October 27th, 2017

— Now Power
Most Recent 1 Star Reviews
9 Customer Reviews Written Overall
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Likely to recommend |
Runaround Amateur Service
Have prepaid service thru these jabronis. Power been out all day. Have $50 credit and they blamed centerpoint. Centerpoint came out (awesome guys) and dispatch told them its a billing issue. nowpower has failed miserably to address this problem. |
Plans & Pricing | |
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Likely to recommend |
—
Justin
from
Sugar Land, TX
on
March 21st, 2022
Nowpower
This company disconnected my power for $6.04 because they said since they have helped me a few times and now they said they couldn't help me anymore!! Sometimes situations happen and everyone needs help from time to time. They shouldn't be using that excuse against the customers!! So again $6.04 and they disconnected it. Horrible!!! |
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Order Experience | |
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Account Management | |
Likely to recommend |
—
Felicia
from
Duncanville, TX
on
January 15th, 2020
Former Customer
My experience was very costly, I was spending out $20-30 or more every other day just to keep a positive balance |
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Likely to recommend |
—
Unsatisfied
from
Tyler, TX
on
February 20th, 2018
Not pleased at all!!!
Originally a Tru-Smart customer at 0.60 cents per day. Now Power charges me $1.96 daily and is next to impossible to speak voice to voice with. Definitely leaving. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
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Likely to recommend |
—
Rich
from
Grand Prairie, TX
on
January 4th, 2018
Not satisfied
It seems like more money is being taking out than what is being used. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Bonita
from
Fort Worth, TX
on
October 29th, 2017

— Now Power
Needs to be more transparent
They advertise the real low rate but in the end they charge you a daily fee all kinds of fees that cannot just turn your electricity on with different providers they don't keep up with what it cost to go outside their territory there a bogus company |
Plans & Pricing | |
Order Experience | |
Customer Service | |
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Likely to recommend |
—
Johnlesjak
from
Alvin, TX
on
October 19th, 2017

— Now Power
Charge Higher Rate than quoted
Now Power charged me a higher rate than my Electricity Facts Label. They charged me a rate for an area that I don't reside in which was higher than my quoted rates. Customer Service ignored my concerns and never changed the account to the correct rate. Also, they never honored the 30-day introductory rate they advertised; They SCAM customers. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Sonya
from
Desoto, TX
on
October 6th, 2017

— Now Power
Don't go here
I thought that I would be getting a deal on my electric. Turns out that there is a lot of hidden fees that actually made it more expensive then the previous company I used. Will never recommend |
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Order Experience | |
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Likely to recommend |
—
Wizard1010
from
Waco, TX
on
October 2nd, 2017

— Now Power
False Advertisement
Experience was too bad, because the plan says about 1% but it's just a publicity stunt. |
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Likely to recommend |
—
I M The Best
from
Houston, TX
on
August 18th, 2017

— Now Power
Featured Plan:
Review Topics:
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