Now Power Customer Reviews
We've been collecting customer reviews for Now Power so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Now Power Customer Ratings:
Average of Now Power Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Now Power | 3.2/5 | 29 |
Now Power Reviews:
29 total reviews for Now Power.
| Star Rating | Ratings and Link |
|---|---|
| 8 5 star reviews | |
| 6 4 star reviews | |
| 2 3 star reviews | |
| 2 2 star reviews | |
| 11 1 star reviews |
Energy Plans from Now Power competitors
Unlike Now Power, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.3¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
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5 Star Reviews
has 8 five star eviews.
CUSTOMER SERVICE
Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT.
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Amy Hunnicutt's Review
I've had several prepaid services with my electricity. It seems with the other companies, they had no genuine care and concern.
With Now Power, they have gone above and beyond the call of duty. They didn't just shut off my electricity at 1st sign of nonpayment.
They called, texted, and offered a solution (help). I would refer them on their excellent customer service alone.
Thank you Now Power
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Happy
Amazing customer service! Everyone is always very polite and patient. I love nowpower and i 100% recommend the company to everyone
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Now power
It's been nice so far and they are helpful
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4 Star Reviews
has 1 four star eviews.
New experience
I loved it when in was getting daily updates on usage
For some reason that stopped
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3 Star Reviews
has 2 three star eviews.
Covid 19
I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care.
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2 Star Reviews
has 0 two star eviews.
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1 Star Reviews
has 6 one star eviews.
Runaround Amateur Service
Have prepaid service thru these jabronis. Power been out all day. Have $50 credit and they blamed centerpoint. Centerpoint came out (awesome guys) and dispatch told them its a billing issue. nowpower has failed miserably to address this problem.
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Charge Higher Rate than quoted
Now Power charged me a higher rate than my Electricity Facts Label. They charged me a rate for an area that I don't reside in which was higher than my quoted rates. Customer Service ignored my concerns and never changed the account to the correct rate. Also, they never honored the 30-day introductory rate they advertised; They SCAM customers.
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HORRIBLE CUSTOMER SERVICE
I have not been able to get through to customer service since they took my money for the the initial payment.
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They are cheating
I was cheated to give me a very good price, eg. 11.2 cent/Kwh, terminate anytime,
be careful! they play lots of tricks. I terminated the service a few days later, it is very difficult to get your money back!
That's why they require you to deposit money in their account first, then you could use their electricity!
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