Now Power's Customer Reviews Summary
Now Power Reviews
29 Reviews for Now Power
Compare to Now Power Electricity Rates
Recent Good Review from Lorraine Harding
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT.
Most Recent 5 Star Reviews
8 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT.
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Great service
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Great customer service
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
People who care about their customers.
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
I've had several prepaid services with my electricity. It seems with the other companies, they had no genuine care and concern.
With Now Power, they have gone above and beyond the call of duty. They didn't just shut off my electricity at 1st sign of nonpayment.
They called, texted, and offered a solution (help). I would refer them on their excellent customer service alone.
Thank you Now Power
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Amazing customer service! Everyone is always very polite and patient. I love nowpower and i 100% recommend the company to everyone
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
It's been nice so far and they are helpful
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Very convenient and affordable
Most Recent 4 Star Reviews
6 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
It is an electricity provider that is easy, fast and effective to deal with for my rental properties for the transitioning periods between tenants. Thanks Power Now!
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
I loved it when in was getting daily updates on usage
For some reason that stopped
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Experience was swift and hassle free with a minimal deposit. Rates are low and manageable with literally a few dollars a day. Lifesaver with daily emails for people on a strict budget like me.
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Very informative daily text messages including date of usage, kilowatts and average usage and billing. Phone app is great
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
This company keeps u up to date on your service and app is very easy to use
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care.

Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Dont have any problems

Most Recent 2 Star Reviews
2 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Very easy and quick to get the service started but I think its because they know their service and billing system is misleading. The rate is actually variable but they send you a daily usage average that makes it appear like your usage is low even on the high usage days.
By the time you review and analyze the daily usage detail it maybe too late. I am just happy I switched before it was too late.
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
There are a bit deceptive but so are all other electricity companies.

Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
I have not been able to get through to customer service since they took my money for the the initial payment.
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
I was cheated to give me a very good price, eg. 11.2 cent/Kwh, terminate anytime,
be careful! they play lots of tricks. I terminated the service a few days later, it is very difficult to get your money back!
That's why they require you to deposit money in their account first, then you could use their electricity!
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Have prepaid service thru these jabronis. Power been out all day. Have $50 credit and they blamed centerpoint. Centerpoint came out (awesome guys) and dispatch told them its a billing issue. nowpower has failed miserably to address this problem.
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
This company disconnected my power for $6.04 because they said since they have helped me a few times and now they said they couldn't help me anymore!! Sometimes situations happen and everyone needs help from time to time. They shouldn't be using that excuse against the customers!! So again $6.04 and they disconnected it. Horrible!!!
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
My experience was very costly, I was spending out $20-30 or more every other day just to keep a positive balance
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Originally a Tru-Smart customer at 0.60 cents per day. Now Power charges me $1.96 daily and is next to impossible to speak voice to voice with. Definitely leaving.
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
It seems like more money is being taking out than what is being used.

Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
They advertise the real low rate but in the end they charge you a daily fee all kinds of fees that cannot just turn your electricity on with different providers they don't keep up with what it cost to go outside their territory there a bogus company

Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Now Power charged me a higher rate than my Electricity Facts Label. They charged me a rate for an area that I don't reside in which was higher than my quoted rates. Customer Service ignored my concerns and never changed the account to the correct rate. Also, they never honored the 30-day introductory rate they advertised; They SCAM customers.

Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
I thought that I would be getting a deal on my electric. Turns out that there is a lot of hidden fees that actually made it more expensive then the previous company I used. Will never recommend

Love the texting aspect. Only negative was that it was after midnight before my power was connected. Several hours.