Tara Energy Customer Reviews
We've been collecting customer reviews for Tara Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review
Home owner
Excellent
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5 Star Reviews
has 15 five star eviews.
Happy
Lily fixed the problems I experienced!! Thank you lily:)
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New customer
I have had a seamless transition from my last energy company. My first months bill was literally half price with almost the same usage!
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Selecting Service is so difficult
As I am sure you know if you are reading this selecting a service is so difficult. Some want a down payment while others don't. This service was quick and easily and my billing has been great. The send me weekly updates on my usage. Also they did not charge me a down payment which was great.
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Good deal
Like all aspects of the experience so far so good
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Tara has worked well for me.
Smooth transition to Tara from my previous provider. No billing or other issues. Probably halved my electricity bill by going with Tara Energy.
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4 Star Reviews
has 1 four star eviews.
No problems
I've really had no problems with Tara - I love their flat rate and know I'm always getting what I pay for.
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3 Star Reviews
has 1 three star eviews.
Where is the website...
Everytime I try to check in on my account, their website is down; can't say how incredibly frustrating that is. On the other hand, I sing their praises when I receive my bill, since I am saving in the neighborhood of $100-$200 a month during the summer with their great rates. So, I'll deal with the spotty website availability...
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2 Star Reviews
has 0 two star eviews.
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1 Star Reviews
has 25 one star eviews.
Worst Company I have ever dealt with
I shop around for cheaper rates and have had many Service Providers. This is by far the Worst company I have ever dealt with!!! Creating a Log in was not pleasant and logging on for the first time was a nightmare. Customer Service is nonexistent. Even emailing them for a simple question will not get you an answer. You will get an automated response informing you to call them (and be placed on hold for 30 min). Followed by 4 to 10 returned emails from them, from people I didnt even email, their email system has some kind of bug.The initial rate for me was 8 cents but jumped to an incredible 14 cents after the 3 month contract ended, with a horrible 12 cents to renew.I no longer have them and am still waiting for them to return my deposit.My experience with them was so bad that I would never renew even at a 5 cent rate
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Fine...Until Now
Late last year, I received a call from Tara Energy, my REP, offering a "free" SmartStat thermostat as an introductory offer. I agreed and the unit was installed on January 7, 2013. I was assured the unit would pay for itself in saving me money and WAS TRANSFERABLE should I decide to change Retail Electrical Provider (REP).At the end of June 2013, my contract with Tara was expiring and I signed up with Summer Energy as their rates were lower. Today, I received a final bill from Tara for $662, which included a $495 charge for "breaking" my SmartStat contract because Summer is not SmartStat compatible. I was not informed by either company - Tara or Summer - that Summer was not compatible or that by switching to a non-compatible energy company I was breaking the contract.I am absolutely livid over this and have thusfar received no acceptable assistance from Tara. A Customer Service representative told us we had the option of having the unit removed for $100, but when attempting to "verify" this with their manager, we're then told removal is not an option and we are subject to the $495 payment no matter what. Requests to speak to upper management are met with vague explanations of them "not being available" but empty promises that someone will call us back.No one in their right mind would knowingly "break" their contract to the tune of $495. My argument is not that Tara charges $495 for terminating the contract. I agree this is on fine print on the back. My argument is that I HAD NO IDEA I WAS BREAKING THE CONTRACT BY SWITCHING TO A NON-COMPATIBLE REP.In my disgust and frustration, I have since contacted several consumer watchdog groups (including the Dallas Morning News Consumer Advocate Dave Lieber) regarding this matter and will continue to do so until I am satisfied with the resolution and when Tara is exposed for their poor treatment of customers. I've also filed an informal complaint against Tara Energy with the Public Utilities Commission of Texas
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