Tara Energy Customer Reviews
We've been collecting customer reviews for Tara Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Tara Energy
Alternatives to Tara Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Tara Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 6.9¢/kWh |
| GridPlus 12 | 12/months | 6.9¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 7.0¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 7.3¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 7.4¢/kWh |
| GridPlus 12 | 12/months | 7.4¢/kWh |
Tara Energy Rating and Review Summary
There are 12 total reviews for Tara Energy, with an average rating of 1.4/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Tara Energy | 1.4/5 | 12 |
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
| 0 4 star reviews | |
| 1 3 star reviews | |
| 0 2 star reviews | |
| 11 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Their Agent will try to spam you
So they will give you very good deal for start MEGA SAVER FOR 9.7C. Then after a few month, their agent will keep call you when you at work. And tell you swap to a new plan, then your bill will increase. After that, If you wanna swap back, the price will be increase. SO JUST STOP YOUR AGENT KEEP SPAM CUSTOMER
Recent 2 Star Reviews
Recent 1 Star Reviews
Follow Up Conversation w/ Tara Rep
Got a call today from a TE rep after my negative review. I have a credit of $158 but my electric was shut off. We called the other evening, to find out why we were then switched from person to person EIGHT (8) times, had to explain everything over and over, and still no one could help, it's always someone else's "job". And that's AFTER getting the initial computer phone tree to push some number for such and such. BS, if they cared, they'd answer the phone. Anyways, he had NO ANSWER for why we were switched from person to person 8 times.
Once again, NO customer service.
Just avoid these people.
We ended up just calling another company, and electric is already on.
All while they have my $158 and are making interest on MY money.
Let's see IF I even get my money back.
Wish I could figure out how to give NEGATIVE stars...
Hi Steve Gove,
Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 10th, 2025
Don't, Just DON'T
Our electricity service was discontinued, for non-payment they said yet we have a credit of $158 and they are continuing to cash the checks we have sent after the supposed discontinue date. Customer service was horrible when we contacted them to find out why the service was discontinued and to get it reinstated. I was transferred to no less than 7 people and non of them could handle that request. The last person I spoke to actually hung up on me. I called back and had to give a deposit of $199 to get the service turned back on. I was told the electricity would be on in 24 hours. Next day, no electricity. My husband called them and he was told it wasn't turned on because they needed a copy of my driver's license and deed to the house, none of which was told to me during my nightmare of a call. Needless to say, we will not be using Tara Energy again, I have already set up service with another provider and want my $199 deposit back.
Hi Emily Gove,
Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 10th, 2025
Tara Non-Energy
These people are morons. I made 3 seperate payments in Dec, have $168 credit, and they turned off the electric.
Hello Steve Gove,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 9th, 2025
HOSTILE
I DO NOT RECCOMEND THIS COMPANY AT ALL. Multiple Power outages are not their problem apparently, and neither is human decency or polite conversation. Tried to learn about an issue with my bill but Customer Service REP Abiding (#19381) was rude, abrasive, and dismissive. Instead of hearing me out, he decided to get hostile and aggressive. I am under cancer maintenance therapy and I'm not supposed to get stressed but Abiding yelled and completely stressed me out. Something simple and routine became so stressful because of his poor handling.
I guess needing Anger management and being useless are hirable qualities. I DO NOT RECCOMEND THIS COMPANY AT ALL. ABSOLUTELY REFUSE TO BE YELLED AT BY THEIR CUSTOMER SERVICE EVER AGAIN.
Hi Jessica Fu,
Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. We hope your issue was resolved and addressed. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 9th, 2025
STAY AWAY!
STAY AWAY FROM THIS COMPANY! Unfortunately, ZERO stars isn't an option. I was enrolled in auto pay and my contract ended. I save ALL of my emails from Tara Energy and not once did they ever say there was an outstanding balance. Not by snail mail, email or by phone. Then they send our measly $134 balance to a collections agency. You then call to inquire about details and they will not help you AT ALL. They then say you need to speak to the collection agency they sold our account to. I then call the collections agency and they refer me to Tara. Now it's time to by my wife a new vehicle and this will impact our interest rate on the vehicle. These people are CROOKS! STAY AWAY!!
Hi Brent R Burks,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with the cancellation of the account did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Mirna A,
Social Media Advisor
— Tara Energy on May 16th, 2024
Sent to collections over Tara's error
Tara Energy failed to bill my credit card for my final payment amount, didn't contact me, then sent me to collections without notice. They had successfully billed the same credit card multiple times, and it had plenty of available credit. Wouldn't recommend trusting your credit to such a reckless company.
Hello Trent D,
Thank you for bringing your collection concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-438-8272. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lilly L, Social Media Advisor
— Tara Energy on March 18th, 2024
DO NOT SIGN WITH TARA ENERGY! I REPEAT DO NOT!!!
Tara Energy is a scam and will charge you so much month after month. Their customer service is TERRIBLE!! Good luck getting any help with any issue with your bill because they will redirect you at least 5 times to people who are unprofessional and will "help" you, but nothing ever gets resolved.
My biggest problem is their termination policy. They have charged me 3 TIMES for terminating my contract when I have never terminated it. I always got them to resolve it (after days of calling and hours on the phone) however they keep charging me month after month. I am done with this energy company DO NOT SIGN WITH THEM!! Find ANY OTHER energy company. Please you will have a more peaceful life and have an energy company you can trust. If I could give 0 stars I would.
Hi Payton Crowder,
<br />
<br />Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. We apologize to hear the details of your experience with termination fee. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently contacting you. At your convenience you can also contact our Customer service department at 1- 866-438-8272. One of our agents would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays. Thank you! We look forward to speaking with you!
<br />
<br />Kind Regards,
<br />Lilly L. Social Media Advisor
— Tara Energy on March 18th, 2024
Expensive and got charged cancellation fee after selling home
Tara energy has some very high prices for their plans, especially on renewal. My latest experience with them was a need on a rental home I was selling. I called them to get a plan for a short period of time while my house was on the market. I was sold a plan with the premise that I would be able to cancel without a penalty when I sold the house. House sold and I called them to let them know, at this point they said the new owner had already transferred service so I had nothing to do at this point. Fast forward 2 weeks and I was direct billed an early termination fee. After spending a couple of hours on the phone with them I was told that I needed to send them copies of closing documents. I would have expected that if I needed to do something of the sort, I would have been advised when I called initially. Now I have to wait 5 days for them to process a waiver of the fee, plus an extra 5 to process a refund. These companies have us as hostages and there is not a lot we can do except write bad reviews.
Customer Service
I tried to sign up for a 3 month plan. They tried many times to switch to a long month plan. Even went and far as telling me this was a bad idea. Then forced me to put down deposit and said it would not be refunded for 12 months no matter what. This is a bate and switch company. BEWARE
Hello Lewis,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-438-8272. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
M.A. Social Media Advisor
— Tara Energy on August 2nd, 2023
$5 charge for TARA Energy issue in autopay
I was setup on a auto pay. The first month Tara said charge was declined, so I had to pay on the internet to avoid late payment. I was told by my bank that NO CHARGES HAD BEEN DECLINED, that it had to be an issue on the Client (Tara Energy) gateway. TARA Energy charged my $5 for the payment. I spoke with customer service provided proof from my bank that it was Tara Energy issue. But TARA Energy refused to remove charge. Customer service promised to remove one month then told me it was a VALID charge the next month. 1.25 hours on the phone for them to tell me one thing and then not do it and say something else the next call. Do not use TARA Energy, hidden charges for paying your bill.
Hello Houston,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-438-8272. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
L. R. Social Media Advisor
— Tara Energy on July 17th, 2023
Company Fools and Doesn't Credit for Referral
The company is a liar. I referred my friend and I was supposed to receive $100 credit and she was supposed to receive $100 credit. Her service started on Jan 14 and today, July 12 we still haven't received anything. For months they kept us hanging and fooling and saying it takes 90 days. And today the manager, Luis is like the referral code is not valid. By the way, it was from the website and linked to my account. This company just fools their customers. Please don't use this provider. They just trick and fool customers. They just lost two customers today. Terrible service. No ethics and integrity.
Hello Dina S,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-438-8272. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
L. R. Social Media Advisor
— Tara Energy on July 12th, 2023
All Reviews By Date
Follow Up Conversation w/ Tara Rep
Got a call today from a TE rep after my negative review. I have a credit of $158 but my electric was shut off. We called the other evening, to find out why we were then switched from person to person EIGHT (8) times, had to explain everything over and over, and still no one could help, it's always someone else's "job". And that's AFTER getting the initial computer phone tree to push some number for such and such. BS, if they cared, they'd answer the phone. Anyways, he had NO ANSWER for why we were switched from person to person 8 times.
Once again, NO customer service.
Just avoid these people.
We ended up just calling another company, and electric is already on.
All while they have my $158 and are making interest on MY money.
Let's see IF I even get my money back.
Wish I could figure out how to give NEGATIVE stars...
Hi Steve Gove,
Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 10th, 2025
Don't, Just DON'T
Our electricity service was discontinued, for non-payment they said yet we have a credit of $158 and they are continuing to cash the checks we have sent after the supposed discontinue date. Customer service was horrible when we contacted them to find out why the service was discontinued and to get it reinstated. I was transferred to no less than 7 people and non of them could handle that request. The last person I spoke to actually hung up on me. I called back and had to give a deposit of $199 to get the service turned back on. I was told the electricity would be on in 24 hours. Next day, no electricity. My husband called them and he was told it wasn't turned on because they needed a copy of my driver's license and deed to the house, none of which was told to me during my nightmare of a call. Needless to say, we will not be using Tara Energy again, I have already set up service with another provider and want my $199 deposit back.
Hi Emily Gove,
Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 10th, 2025
Tara Non-Energy
These people are morons. I made 3 seperate payments in Dec, have $168 credit, and they turned off the electric.
Hello Steve Gove,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 9th, 2025
Their Agent will try to spam you
So they will give you very good deal for start MEGA SAVER FOR 9.7C. Then after a few month, their agent will keep call you when you at work. And tell you swap to a new plan, then your bill will increase. After that, If you wanna swap back, the price will be increase. SO JUST STOP YOUR AGENT KEEP SPAM CUSTOMER
Hello Beiduo Zhou,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 9th, 2025
HOSTILE
I DO NOT RECCOMEND THIS COMPANY AT ALL. Multiple Power outages are not their problem apparently, and neither is human decency or polite conversation. Tried to learn about an issue with my bill but Customer Service REP Abiding (#19381) was rude, abrasive, and dismissive. Instead of hearing me out, he decided to get hostile and aggressive. I am under cancer maintenance therapy and I'm not supposed to get stressed but Abiding yelled and completely stressed me out. Something simple and routine became so stressful because of his poor handling.
I guess needing Anger management and being useless are hirable qualities. I DO NOT RECCOMEND THIS COMPANY AT ALL. ABSOLUTELY REFUSE TO BE YELLED AT BY THEIR CUSTOMER SERVICE EVER AGAIN.
Hi Jessica Fu,
Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. We hope your issue was resolved and addressed. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 9th, 2025
STAY AWAY!
STAY AWAY FROM THIS COMPANY! Unfortunately, ZERO stars isn't an option. I was enrolled in auto pay and my contract ended. I save ALL of my emails from Tara Energy and not once did they ever say there was an outstanding balance. Not by snail mail, email or by phone. Then they send our measly $134 balance to a collections agency. You then call to inquire about details and they will not help you AT ALL. They then say you need to speak to the collection agency they sold our account to. I then call the collections agency and they refer me to Tara. Now it's time to by my wife a new vehicle and this will impact our interest rate on the vehicle. These people are CROOKS! STAY AWAY!!
Hi Brent R Burks,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with the cancellation of the account did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Mirna A,
Social Media Advisor
— Tara Energy on May 16th, 2024
Sent to collections over Tara's error
Tara Energy failed to bill my credit card for my final payment amount, didn't contact me, then sent me to collections without notice. They had successfully billed the same credit card multiple times, and it had plenty of available credit. Wouldn't recommend trusting your credit to such a reckless company.
Hello Trent D,
Thank you for bringing your collection concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-438-8272. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lilly L, Social Media Advisor
— Tara Energy on March 18th, 2024
DO NOT SIGN WITH TARA ENERGY! I REPEAT DO NOT!!!
Tara Energy is a scam and will charge you so much month after month. Their customer service is TERRIBLE!! Good luck getting any help with any issue with your bill because they will redirect you at least 5 times to people who are unprofessional and will "help" you, but nothing ever gets resolved.
My biggest problem is their termination policy. They have charged me 3 TIMES for terminating my contract when I have never terminated it. I always got them to resolve it (after days of calling and hours on the phone) however they keep charging me month after month. I am done with this energy company DO NOT SIGN WITH THEM!! Find ANY OTHER energy company. Please you will have a more peaceful life and have an energy company you can trust. If I could give 0 stars I would.
Hi Payton Crowder,
<br />
<br />Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. We apologize to hear the details of your experience with termination fee. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently contacting you. At your convenience you can also contact our Customer service department at 1- 866-438-8272. One of our agents would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays. Thank you! We look forward to speaking with you!
<br />
<br />Kind Regards,
<br />Lilly L. Social Media Advisor
— Tara Energy on March 18th, 2024
Expensive and got charged cancellation fee after selling home
Tara energy has some very high prices for their plans, especially on renewal. My latest experience with them was a need on a rental home I was selling. I called them to get a plan for a short period of time while my house was on the market. I was sold a plan with the premise that I would be able to cancel without a penalty when I sold the house. House sold and I called them to let them know, at this point they said the new owner had already transferred service so I had nothing to do at this point. Fast forward 2 weeks and I was direct billed an early termination fee. After spending a couple of hours on the phone with them I was told that I needed to send them copies of closing documents. I would have expected that if I needed to do something of the sort, I would have been advised when I called initially. Now I have to wait 5 days for them to process a waiver of the fee, plus an extra 5 to process a refund. These companies have us as hostages and there is not a lot we can do except write bad reviews.
Customer Service
I tried to sign up for a 3 month plan. They tried many times to switch to a long month plan. Even went and far as telling me this was a bad idea. Then forced me to put down deposit and said it would not be refunded for 12 months no matter what. This is a bate and switch company. BEWARE
Hello Lewis,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-438-8272. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
M.A. Social Media Advisor
— Tara Energy on August 2nd, 2023
$5 charge for TARA Energy issue in autopay
I was setup on a auto pay. The first month Tara said charge was declined, so I had to pay on the internet to avoid late payment. I was told by my bank that NO CHARGES HAD BEEN DECLINED, that it had to be an issue on the Client (Tara Energy) gateway. TARA Energy charged my $5 for the payment. I spoke with customer service provided proof from my bank that it was Tara Energy issue. But TARA Energy refused to remove charge. Customer service promised to remove one month then told me it was a VALID charge the next month. 1.25 hours on the phone for them to tell me one thing and then not do it and say something else the next call. Do not use TARA Energy, hidden charges for paying your bill.
Hello Houston,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-438-8272. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
L. R. Social Media Advisor
— Tara Energy on July 17th, 2023
Company Fools and Doesn't Credit for Referral
The company is a liar. I referred my friend and I was supposed to receive $100 credit and she was supposed to receive $100 credit. Her service started on Jan 14 and today, July 12 we still haven't received anything. For months they kept us hanging and fooling and saying it takes 90 days. And today the manager, Luis is like the referral code is not valid. By the way, it was from the website and linked to my account. This company just fools their customers. Please don't use this provider. They just trick and fool customers. They just lost two customers today. Terrible service. No ethics and integrity.
Hello Dina S,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-438-8272. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
L. R. Social Media Advisor
— Tara Energy on July 12th, 2023
Hello Beiduo Zhou,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-438-8272. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Tara Energy
— Tara Energy on January 9th, 2025