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Customer Reviews of Texans Energy
Most Recent Texans Energy Reviews
Great company — Stanley Richards from Houston TX
All good. Good prices. Friendly customer service. — Review from Katy TX
Falen provided an exceptional customer service experience. My call was answered right away. Falen located my account within seconds and took care of my billing questions quickly, professionally and with a great attitude! Great team member. — Greg K from Spring TX
4-5 Star Reviews: 16 (84%)
2-3 Star Reviews: 1 (5%)
As soon as that contract is up they triple the going rate without notification. Sly thieves. Never doing business with them again.
1-2 Star Reviews: 2 (11%)
If your contract expires in the middle of the billing cycle, they will triple the amount of your current rate, then when you call to complain, they will try to offer you a partial refund if you sign on for a super long contract with a much higher rate than what other companies are offering on Power-to-choose.org.
Rate during contract was .05. New rate they raised me to mid billing cycle when contract expired... .169.. more than triple. Crazy!
Texans Energy News
It's hard to tell the good electricity providers from the ones that are a passel of trouble. Tracking the trending electricity plans in Houston helps you find the best ones. Should you get the same power plan as everyone else? The deregulated Texas electricity market can sometimes feel like the...
Texans Energy FAQs
Where can I order Texans Energy electricity?
Texans Energy does not have any electricity plans
Where can I order Texans Energy natural gas?
Texans Energy does not have any natural gas plans
What do customers think about Texans Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Texans Energy customer review is 4.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!