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About Texans Energy

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PUCT#:



Texas Electricity Ratings Score:


( 1.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Texans Energy Customer Engagement

2   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Texans Energy







2 Reviews and Replies for Texans Energy


Texans Energy has amazing service
(5 / 5)

  I signed up with Texans Energy a few months ago and I had to write a review on here. I had to call in because I saw something on my bill that I didn't recognize. They walked me through it and everything was taken care of in a matter of minutes. I've never had a problem with them, they have amazing service! Definitely recommend.

Kiran Patel from Plano
November 3rd, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great rates and customer service!
(5 / 5)

  I received my first invoice and was very happy with my invoice total and very pleased with the young lady I spoke with on the phone. Great customer service, no hold time - which is very important to me!! Awesome rates - much better than my previous provider. No hidden fees.

Tyson from Houston
November 3rd, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions


Updated: 02-17-2018
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