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Our Grading of Volt EP
Customer Reviews of Volt EP
Most Recent Volt EP Reviews
I haven't had any problems with this company, employees are helpful & courteous. Very pleased with the all around service, especially paying a lot less for electricity service!! — Satisfied Customer from Fort Worth TX
We have been clients of Volt for 2 years and have had no problems except for figuring out what to do with all the extra cash. TXU rode us to death for years and years. — Houston Residential Client from Houston TX
SATISFIED WITH NO MAJOR PROBLEMS--COUPLE OF MINORS WERE WORKED OUT BUT
WE ARE PLEASED WITH OUR SERVICE — PARIS RESIDENT from Reno TX
4-5 Star Reviews: 4 (20%)
I haven't had any problems with this company, employees are helpful & courteous. Very pleased with the all around service, especially paying a lot less for electricity service!!
2-3 Star Reviews: 1 (5%)
Request a "Forgot my password" - you'll get your real password (not a one-time password) back in plain text. What this means is the encryption is terrible, and your data is at risk. Do not give them your SSN, do not give them your DL, do not give them anything. Their security practices are awful.
1-2 Star Reviews: 15 (75%)
Live in a apartment complex and they use Volt as their electricity provider. Lights did not go off because of the weather, well, at least not the apartment I live in. Volt came out Friday night working on the power, and ended up cutting everyone's power off so they can fix the other. Came back Saturday, fixed everything but still no lights. When asked when the lights would be back down, they just gave you short, untrue answers. Its Sunday, and we still have no power.
Volt EP News
Volt EP FAQs
Where can I order Volt EP electricity?
Volt EP does not have any electricity plans
Where can I order Volt EP natural gas?
Volt EP does not have any natural gas plans
What do customers think about Volt EP?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Volt EP customer review is 1.2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!