Home > Companies > Volt Ep

About Volt EP

Volt EP
PUCT#: 10226



Texas Electricity Ratings Score:


( 2.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Volt EP Customer Engagement

5   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Volt EP



Looking for more options? Enter a zip code and check out all our plans!





5 Reviews and Replies for Volt EP


Far Better Than TXU
(4.8 / 5)

  We have been clients of Volt for 2 years and have had no problems except for figuring out what to do with all the extra cash. TXU rode us to death for years and years.

Houston Residential Client from Houston
March 21st, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

EXPERIENCE WITH VOLT
(4.8 / 5)

  SATISFIED WITH NO MAJOR PROBLEMS--COUPLE OF MINORS WERE WORKED OUT BUT
WE ARE PLEASED WITH OUR SERVICE

PARIS RESIDENT from Paris
February 4th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Run Away
(1.4 / 5)

  Volt is a scam. Got second bill and paid $1.10 kWh. The block price sticks it to you. Run far far away.

I got screwed from League City
January 27th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Volt review
(1.8 / 5)

  Theyapplied a $400 deposit against my creddit card despite my high credit score. When I called the number on my credit card to inquire, the number rang to an employee's cell phone who redirected me to another number where a different employee didn't announce his name- just hello and the proceeded to tell me that they routinely do this when they cant verify a credit score. They also hold the deposit until you have paid your last bill and then refund the balance eventually. When i told them that I had been an equifax victim he explained to me a process to get my money back that was ridiculously bureaucratic.

Volt review from Richmond
December 21st, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

PERSONAL EXPERIENCE
(4.6 / 5)

  AS ALWAYS WHEN YOU ARE LOOKING TO CHANGE PROVIDERS YOU HAVE MANY
QUESTIONS--VOLT EMPLOYEES WERE PATIENT & HELPFUL--WE ARE VERY SATISFIED
IN ALL AREAS!!!

VERY SATISFIED CUSTOMER from Paris
March 31st, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions


Updated: 05-17-2018
Example Bill
loading...