Pogo Energy Customer Reviews

Great customer service over the phone Jose I believe was his name in the company has had good rates and treated me fairly every since the duration of my account. I recommend you!

It's great company

I have been with pogo a year loved it an still do except for their new customer service. When I first signed up I could go into my account pay my bill or get a barcode instantly an pay. Now they have changed the way I get a text an I can't directly go into my acct. I have tried to get barcode an they never come up on my phone. I have called them several times an it's a big problem getting thru but when I do I try to explain this new way don't work I hate it. They used to make it easy to pay or chat now chat u still can't get anyone all I get is sorry can't help u with that. So I'm hoping that they go back to correct way of contacting an paying bills.

---

Other than that I love pogo bills are cheapest just can't pay bill any way but calling them an being put on hold forever. I would recommend them highly if they weren't changing the service

Nice to find a Green energy electricity company.

I had to cancel my order after one day which left a balance of 83.00 dollars haven't receive my refund it's been over ten days, I have spoken to 4 different agents and a supervisor. I was told my money would be posted within 24 to 48hrs still no money again the run around. I called again today what a coincidence the manager and supervisor can't talk. They have on there website refund in 10 days obviously that's a lie and the folks I been talking to are liers too. Could someone tell me who I can talk to to get my money they had no problem taking it. This has been a awful experience and I wouldn't recommend this place to anyone.

I paid this company and my balance is paid. Yet my lights have been off since 7:00pm it is now 11:17pm. My account didn't even reach the negatives so I have no idea why it's off. My kids have school in the morning and this is very inconvenient, I cant even get them ready for bed. We are on the porch as I type this. NEVER AGAIN. I cant wait to leave this company

Do not do it. False advertisement and ridiculous rates. I was happy with the service for the first few weeks. After that everything went down hill. You will definitely experience bill shock and they will start to charge you extreme daily rates after the first few weeks. I live in a 630 SQ ft one bedroom apartment alone. I leave for work at 230pm and don't get off until around 3 or 330 the next morning 6 days a week. From 4 until about 1 I am asleep. I rarely use the lights and the only light I leave on is the one above the stove. It has been this way for a year know. And I have had this company since I first moved here. They got me for over 460 dollars in July. They were charging me 20 dollars a day. And a few days it was almost 25. There have been a few times where I have put down 100 on the account. To have them send me a text message 3 or 4 days later threatening me with disconnection at 11am claiming my balance was in the negative and that I needed to recharge my account. I didn't always have the money to give to them especially, depending on what time of the month It was and what other bills were do. They have managed to disconnect my lights at least 4 times. And they will suck you into these DPPs . Which allows them to place a switch hold on your account. The DPP takes 20 percent of whatever you put down. And there have been several complaints made on the BBB website that said Pogo would not allow those who were trying to pay the DPP in full all at once so that they could have the switch hold removed and switch from these scam artists to another company to do so. They gave them an extremely hard time.

Started with Pogo over a year ago. Was great at first, low deposit and rates, but slowly over time, my rates have increased to the point where I am paying nearly $20 a day! Literally every time I try to get in contact with someone, I am put on hold for 30+ minutes! As soon as I pay the dpp back, I am switching.

Would give 0 stars if I could!! I would NOT recommend this company because of their horrible customer service and because they steal money from your bank account and claim they never received it. I was double charged for 2 $40 charges on my bank account on May 25th, 2022 on the same day resulting in $80 being withdrawn from my bank account. When I called Pogo they said they only received 1 $40 charge and that I would need to dispute it with my bank to get the other $40 back. I followed their advice and disputed the charge. When I disputed the charge with my bank, my bank found my claim was valid and reimbursed me the $40 charge. I thought all was well and the situation was over but I was wrong.

---

---

I am signed up for daily text alerts with Pogo that tell me how much credit I have available on my account. On June 21, 2022 I received a text at 8:39am saying I had $58.63 credit available on my account. Pogo notified me via text at 2:26pm that they charged the $40 that I was reimbursed from my bank back on my service account and charged me an additional $35 chargeback fee resulting in a -$16.37 balance and turned my electricity off immediately. At no point did anyone call, I was only notified via text and by then my power was already off. They also restricted me from adding any funds to my account. When I called them to get more information they told me there was nothing they could do. I asked to then talk to a manger and I have yet to receive a call from the manager. I called the next day to speak with a manger again and I still never received a call back. The last representative I spoke to even hung up in my face. I have bank statements from my bank and dispute letters proving that my claims were valid and that I was charged twice and that Pogo received $80 from me, but they refused to look at my statements. I explained that I have 2 young children and pets that I need to have electricity for but they did not care. I lost all of the food in my refrigerator/freezer and had to pay hotel costs because of this issue. I never received my money back or a call from a manager. I switched my electricity account to TXU the next day and was immediately able to get my power back the same day I switched the service. I never want this nightmare to happen to anyone else so PLEASE DO NOT EVER USE THIS COMPANY and stick with the larger companies that have better customer service and storefront access so you can talk to someone face to face. I will be submitting this to the BBB along with statements from my bank! My bank has given me their full support in this issue and is aware of what this company did to me.

I live in a small tiny trailer and I am paying 12 to $14 in electric a day. It is absolutely ridiculous and in the next week I will no longer be using this trashy company that has literally taken food out of my dog's mouth. It has literally left me into poverty where I've had to go beg and borrow from my family in order so I don't freeze during the winter. It is affected me deeply by using the scam artists. You shouldn't have to feel like you're going to be cold the following day because you can't afford to pay $13 a day for electricity. I can't wait to get rid of this tragedy on my life.

I put 80 dollars one week I got paid within 3 days my balance was 39 dollars I get paid every 2weeks I called theyre telling me I used so much Dpp or whatever Im like what I wasnt even home for the weekend so I put 50 more dollars Im currently at work an an they sent a text saying my service will be getting cut off @11am if I dont recharge an its 1/20/22 I dont get paid until 1/21/22 so f them Im going bk to just energy these ppl /company is a complete rip off I spent $130.00 dollars in 2 weeks this is un heard of complete rip off

I think its funny that they pride themselves on having no billshock (BS) but its a daily shock to see that I'm being charged $20 dollars a day for a 3 bed house. I've called pogo dispaying my concern of this incredibly expensive charging and i get different answers over and over again to the point that i don't believe anything that comes from pogo. First i was told it was my meter giving these numbers, (my meter is less than 2 years old it was replaced 3 months into having pogo energy) next it was oncor that was charging us more than usual (which was a complete lie after talking to oncor who says they charge 25-30% of electricity used, but im being charged 100% by pogo) next was simply being told to not use so much next time. (Totally rude.) I've unfortunately had this company for 2 years now and I'm stuck with them for who knows how much longer. Using a dpp is just a secure way of pogo keeping you as a customer longer. The customer service is a joke, constantly being over talked to or hung up, lied to multiple times over what exactly im being charged for. They can get away with it by "showing" you exactly what they are charging you but its complete gibberish. DAB charges, Taxes are widely charged between $2-$14, which is also another confusing factor, with everything else in the world taxes are a fix rate, NOT POGO. They carefully charged you DAB charges throught out the month and you have no idea what your DAB balance is.(seems to me that its just another ploy to get more money from you) I would also like to say that the amount of times I see money being placed in my account and taken out is VERY CONCERNING, four days ago $23 was placed in my account then immediately taken out. (Wasn't me) next was a DAB adjustment (charge) for -$173 then given back. They play with numbers on your account making it even more head scratching to navigate their page. If anyone is reading this i beg you DO NOT USE THIS COMPANY! The way they advertise is very compelling thinking this is the best way to go, ITS NOT. Their are other companies that don't need a credit check or deposit I suggest anyone else. You wallet with thank you immediately.

This is by far the worst company I have ever dealt with! Advertising makes it sound good but its definitely not! What they do is make hard working people that actually need help with affordable electricity dig themselves a deeper hole! They need to change how they operate or completely shut it down!

Let this serve as notice as a former pogo customer> they are scammers and prey on the citizens of Harris county. The usage and charge up history is not and true reflective of the service provider. Transparency to the customer is not their and they will retaliate by turning off your lights and not explaining in truth what the charges are. On the main dash board it is not reflective of a true dpp charge or service balance in one month I paid 400 dollars when my history has been 150 for the longest in my experience a very vindictive company and e customer service is horrible! Please stay with solid light companys who care about customer experience.

I GOT A MESSAGE OF DISCONNECTION AFTER MY LIGHTS GOT DISCONNECTED.