Southwest Power & Light Customer Reviews

I have been with SWP&L for years and they offer the best rates. I have never had a problem with them and I recommend them all the time.

I've been using Southwest Power & Light for several years and they are very good. I'm an electrical substation designers and their electricity is as good as anyone else.

I don't usually have the time to write reviews. Signed up with SW P & L 2 years ago online because of a very attractive rate. I was on autopay. Every month a got a statement showing how much my account was charged. I never had a problem or needed to call for anything. I enjoyed the low rates. As far as I'm concerned it was a no brainer. No problems at all!

Reading all the bad reviews is surprising! I signed up with SWPL 8 years ago and the highest my bill has EVER been for my 2 bedroom home is $180! And that is only during the summer months in HOUSTON TEXAS! Average bill is well under $100 otherwise. I am pleased with the service and any time anyone shows up trying to get me to switch, I'm told they have never heard of SWPL and then I send them on their way. The only downfall I can list is the high deposit ($390) but once you pay your bill on time for 12 consecutive months w/out a late/disconnect notice generated, they refund half of the deposit back to you! I recommend SWPL to everyone who asks me about power company options. (=

Unsure why people are having problems. Sign up for a term (you know there's a cancelation charge) and pay on time. I have used SWPL for almost 3 years and never had an issue. Saved $ hundreds (if not thousands) in that time v's TXU. Always check each year to compare there rates prior to renewing and they're great.

I had this company for 2 years without any problems, however i get these new promotions and decided to change, BIG MISTAKE, southwest is fair and does not give you extra charges, it is what it is all the time, I am going back to this company

I have had SWP for 3 years and have had no problems. No hidden fees and rate is the same as quoted. Payment comes out automatically from checking account each month for a 5% discount and a color chart shows your usage to compare to year prior. Not sure why others are having problems. Have not needed customer service. I am looking for the best rate now as it is time to renew or switch.

I've had Southwest P&L for about 18 months now. I pay them on-time and they give me electricity at a decent price. It's really not that difficult.

The switch over was seamless and we have yet to encounter a problem. We just renewed at a slightly better rate and probably will next year as well.

I have been a customer since 09-10 and I've had a 4.5 rating out of 5 experience with this company. The only negative I can say is they call you to remind you your payment is due as if you didn't know this already.

I signed up for their 100% renewable 1 year contract about a year ago and have been very pleased so far. I have been able to do everything online so far and have not needed to contact customer service for anything. I know that this has more to do with Oncor than SW P&L, but during the rolling blackouts caused by the major snowstorm this year, my house did not lose power once. The only thing that they could do better in my opinion is to provide an option to not receive paper statements.

I have been with them for six months and hey have some of the best rates in my area. Customer service is very easy to work with. I have always been able to reach a live person in less than 1 minute and it's NOT someone from some far off land. They are always very friendly and helpful. One note though, they can only be reached during normal business hours. But if it's a power outage or emergency you will be directed to the electric distributor.

First I get a bill (after 1 week and 4 days of service) which has the rate without my discount and plus a service fee. When I call to ask why the bill was so high, the only response got was that I didn't use enough electricity. So I end up having to call every month to find out why my bill was so high, they just gave me the run around. My rate is supposed to be 8.4 yet my bill consistently shows I'm being billed anywhere from 9-11.2. Still no one has an answer!! I was with them a year before this and had no problems. As soon as I renewed it was all downhill. I work part time and in school full time. I'm barely ever home, yet my bill looks like I live in a big house with at least 3 other people. I won't be renewing when this contract it up. I regret every resigning!!

I live alone and use less than 1000 kWh per billing cycle. I get ripped on monthly charges and the highest rates. This would be cost effective, like all other plans, to use 1000 or 2000+ kWh... then you get the advertised rate. However, their online system for billing / payment management is easy and I was able to get a hold of someone whenever I need customer service. My contract ends tomorrow and I'm switcing to a company with better rates. When your contract is up, be prepared that they call endlessly to renew.

I was promised 8.6 cents if I signed up for autopay (the discount for autopay was .5 cents). The first month they 'forgot' to put me on autopay and I had to pay 11.9 cents because it was a partial month and I didn't use enough electricity to get the lower rate (I was only with SWPL for a week). I didn't appreciate that they wouldn't prorate it. The second month, I was on autopay and got charged 9.3 cents. They said their system runs a month behind on the autopay credit, so the autopay discount wouldn't take for another month. Another ripoff as far as I'm concerned. They also said that all electric companies require you to use 2,000 kwhs to get the advertised rate, which is why I got charged 9.3 cents instead of 9.1 cents. I didn't print out the original electricity facts label and it has changed several times in the last two months, but I sure don't remember it that way. I've used a half dozen companies in the last fifteen years, this one seems especially devious to me. Also, their website is terrible. Four of the last five times I tried to access my bill, every link I clicked on timed out instead of taking me to the webpages.

I've read several reviews here about how this company charges hidden fees. This is not the case. The company breaks down its fees into two categories. One is the category it charges you for your electricity and the other is the "Utility fee" which is the amount it has to pay the company that generates the power. All other companies combine these together for one charge. So at first look, it seems you've been hit with a high fee. But when you examine closer, you see the two fees are simply categorized.

I would NOT recommend this company!!! They have lots of hidden fees and even just making a payment, there is a charge for that too......talk about a disgusting company to do that to their clients!!! I will NOT do business with a company that charges you a fee to take your payment! Look out for hidden fees and watch your pocket book as they will take as much $$ for anything.....Money hungry and dishonest!!!

They charge a Utility Charge every month and it

Look out for the delivery charge it was almost as much as my electricity charge! Cancelled after 1 month despite $175 charge. Ripoff!!!!!!!!!

My bill has doubled ever since i renewed my contract. they keep trying to blame the summer heat, but my bill is doubled from last summer.they also took money out my account that was not due and i had to wait until it was reversed.dont use autopay!!! they will steal your money. the non autopay fee is an extra $10 tho.its really a lose lose situation

First they set up two different accounts and tried to charge me for not being on autopay when I was on autopay for the account they sent me via email to set up! Then they billed me twice for the same month of service on both accounts, only one bill came almost 6 weeks later. A manager told me that it was a "delayed bill due to Oncor." When I checked my bills, they had double billed me under both accounts for the same service period, even though I had paid the bill under the wrong account number. Interestingly the billing amounts for the same period were different. I have spent hours on the phone with this group trying to get their billing errors fixed and every time they tell me they finally have it straight, they manage to mess it up again. I regret ever signing up with them.

I went with them about a year ago. Set up for auto pay. My bills due date is the 20th and they pulled out of my acct on the 4th the first 3 months.. turned the auto pay off and I was charged a monthly fee on top of them upping my kilowatt price because I was no longer on auto pay. Wanted to pay the bill through the automated system and you have to use a checking account. Can't use a debit card. And they charge you $10 to pay the bill.. this company is horrible. I will pay the additional charge to switch to a new company... will be doing this first thing Monday morning.

I have had many unfortunate and disappointing dealings with their customer service. They have very limited hours. To speak to a supervisor they only offer a call back. Each time I call I get a different answer, usually they are all incorrect. The last straw was the change to the new website. The associate I spoke to as I tried to get access told me that as part of the recent change to their site, every client was forced to get a new Username. Either 1) that's true, then this creates a terrible customer experience or 2) it's not true, in that case it just goes to show the bad information you get with this company.

SPL has dishonest marketing tactics - Please beware of monthly fees, which they won't disclose to you when signing up. My experience with this service provider is horrible - All they care about is getting your money rather than being upfront with their charges. Need to do a better job to inform subscribers of all fees involved.

My house was up for sale when my 2 year contract was soon to expire with SW Power & Light. I called weeks in advance of the contract expiration. I was mistakenly given the impression that it was a good idea to go to a month to month contract since I was moving soon. The customer service rep told me that my rate would go up a fraction of a cent. Instead my rate was doubled. During the period of time I repeatedly got calls from SW Power & Light Sales people who tried to get me to resign a new long term contract and NONE of them warned me that my rate would go up if I did not resign a long term contract (remember it doubled). I ended up switching to another company because they would not credit my bill for the amount they ripped me off.