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About StarTex Power

StarTex Power Logo

PUCT#: 10014

StarTex Power has been rebranded to Constellation


StarTex Power is a retail electricity provider that was founded in 2004 to sell retail electricity in the state of Texas. At one point StarTex was one of the fastest growing businesses in Texas and a former winner of the JD Power & Associates award for customer satisfaction in the retail electricity market. In 2011, StarTex Power was acquired by Constellation Energy.

Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.



Texas Electricity Ratings Score:


( 4 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


StarTex Power Customer Engagement

355   Reviews

142   Replies

Response Rate:
40.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of StarTex Power



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355 Reviews and 142 Replies for StarTex Power


Great Company
(5 / 5)

  I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets.

Lefty45 from Cleburne
April 25th, 2018

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$350 Security Deposit is a scam on the 3 month fixed plan April 2018
(1 / 5)

  Star Tex wanted a $350 Security Deposit on the 3 month fixed plan even though I have an above 800 credit score. I called and spoke with Constance. She told me that if I signed a 12 month contract, that I would get my $350 security deposit refunded at the end of 12 months if all payments were made on time. I asked her about the 3 month fixed rate plan that I was signing up for, and she told me that they would NOT return my security deposit at the end of the 3 month plan. THEY WOULD KEEP MY $350 SECURITY DEPOSIT EVEN IF I MADE MY PAYMENTS ON TIME.
BAIT AND SWITCH ALL DAY LONG.

Lindsey from Dallas
April 18th, 2018

Thank you for your feedback. We apologize for the confusion. All deposits are returned if payments are made. We will coach our Customer Care Team to ensure consistent understanding and communication of the deposit process. If you are still interested in our offers, please give us a call at 1-866-917-8271, and we can discuss your options.

StarTex Power Responds April 25th, 2018
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StarTex Power
(4.8 / 5)

  We needed a short-term plan and the 6 month service was perfect.

BamaGirlOnTheMove from Fort Worth
April 15th, 2018

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Best electric company
(5 / 5)

  This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company

Angel from Copperas Cove
March 28th, 2018

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no not keep deal/promos
(1 / 5)

  found cheaper plan, they would not offer same plan after contact up,so on last bill i did not get my usage credit, then they want to why i am leaving to another provider!!! i pay my bill on time and this is the way they treat you!!!

sorry co.. from Edinburg
March 26th, 2018

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Star Tex Power - The Best Electricity Provider
(5 / 5)

  Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The plan I chose was so energy/cost efficient that I have no complaints with the billing. For the first time, I feel that I am being billed accurately and honestly. I am more than satisfied with Star Tex Power. Two thumbs up! Excellent!

Gina from Stafford
March 16th, 2018

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Excellent
(5 / 5)

  Startex energy is one of the best company

Martin from Missouri City
March 14th, 2018

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So-so
(3.4 / 5)

  I am not impressed yet.

Bob from Bedford
March 6th, 2018

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Still billing me at my old address after I moved
(1.6 / 5)

  After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are

Sven from Houston
January 30th, 2018

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unable to change plan
(4.8 / 5)

  Historically happy StarTex Power customer, but received current bill. Last month we went over in usuage: 5297 kWh. Last year we only went above 2000 twice. Bill was very high. Called hoping something could be worked out, I even asked for any suggestions. Only suggestion was watch a tape on how to use electricity, ouch! Looks like I will have to change companies to save money. I wish they could have offered something.

Michael C from Fort Worth
January 15th, 2018

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Third party administrator claiming to be Oncor
(1 / 5)

  I've had several people with StarTex come to my door. Last month a young man came and stated he was with Oncor and after talking to him a bit he turns his clipboard over and it states StarTex. When I called him on it he denied everything and I had to tell him twice to leave. Today I had another gentleman show up and I told him I had already spoken to someone and he pushed the matter and when I told him about the incident last month he was not surprised.

Will lie to sell a plan from Arlington
January 15th, 2018

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StarTex Power Idiocy
(1 / 5)

  I am not at this time a customer of StarTex Power but someone else's account has my phone number attached to it. StarTex will not remove my number because I am not the electricity account owner. That's just stupid and possibly a violation of the Fair Debt Collection Act. I've given up trying to get them to fix it. Their attitude is it's my problem and not theirs.

PattiB from Fort Worth
January 12th, 2018

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Order Expeerience
(2.2 / 5)

  I use an energy consultant and asked for a specific plan. The first operator terminated my call since there was more than one person on the line after I would not agree to the upsell. The second operator continued the upsell efforts and the sign up was very unpleasant.

JLH from Houston
January 2nd, 2018

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Late Payment for Nov. 2017
(2 / 5)

  Hello,
I am the current customer but very disappointed with how your company handle the paymentS, especially for Nov. 2017. I received a Disconnect Notice due to late payment for Nov.2017. Well, my bank account indicated that payment of $70.09 was withdrawn by Startex Power on 12Dec2017. I called Starxtex Customer service to explain today 12/22 and was told that still the amount has not been received. Startex requested me to send in the proof of payment and I did. I am very upset and definitely dont want to waist my time to help resolve your internal issues. Please do something to improve your service next time.

Tony Phan
Account no: 892512404
Service address: 14223 Prospect Point Dr.
Cypress, TX 77429

TONY PHAN from Cypress
December 22nd, 2017

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Service Review
(4.8 / 5)

  I have been very happy with StarTex Power and will continue to use as long as rates are similar to others.

LTC from Katy
December 3rd, 2017

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Billing System needs fixing
(3.6 / 5)

  Their system said I was signed up for Auto Pay but I received a past due notice. I then was told to set it again since their system had some old information on my account from a previous time with them. I reset it again and the same thing happened again the next month. I decided to do it over the phone with an associate.

PS from Missouri City
December 2nd, 2017

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Almost as crappy as cirro
(1.8 / 5)

  But still bad enough to move companies, oursourced work- its hard to understand the people talking and them you and thats if the comm is working... poor setup, quick to cancel and bill you, but not as bad a cirro at least.

Sean from Cypress
December 1st, 2017

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Can't handle the aggravation
(3 / 5)

  Good price, good service. BUT - can't seem to make the website work consistently. Every couple of months, it suddenly doesn't recognize me as a registered account holder. Wait on hold, cust svc can't figure out why. Gotta do registration procedure all over again. Works a couple of times, then ditto. NOW had to go out of town over holiday, can't log in, getting recorded msgs bill is due, no one in office because of holiday.

Can't handle the aggravation for the few dollars saves us.

Sharon T from Corpus Christi
November 23rd, 2017

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Deposit Refund
(1.6 / 5)

  After 1 month from final meter read, I had not received my deposit refund. I called, and was informed that is because I had not requested the deposit to be refunded. After my request, the refunded deposit was received 2 months after the final meter reading date. Unacceptable.

sb from Houston
November 14th, 2017

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Two bills in one month
(3.4 / 5)

  Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore and they wonder if I had even electricity anymore. CRAZY!! I been with Startex for more than two and a half years. Even got a new one year plan now. Had to call 3 times to get straightened up with a specialist . Was told my service was stopped by computer mistakes and it would take more than 2 weeks to correct. CRAZY!! Still waiting on my September bill. Hope I don't get some crazy amount. I've always paid my bills before they are due when they arrived in the mail.

Bobby Blackman from Stafford
September 6th, 2017

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Updated: 05-17-2018
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