StarTex Power Customer Reviews

We've been collecting customer reviews for StarTex Power so you can get the inside scoop on what it's like to be a customer.

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cheapest StarTex Power Electricity rates and plans in Texas

Alternatives to StarTex Power's Texas Electricity Plans

Texas Electricity Ratings can help you find the best StarTex Power electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.

Houston Plans

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Plan Term Rate
Frontier Saver Plus 12 12/months 10.8¢/kWh
Frontier Saver Plus 24 24/months 10.8¢/kWh
Gexa Eco Saver Plus 12 12/months 10.8¢/kWh
Rates as of Apr 17, 2024 at 08:25 PM

Dallas Plans

Compare more Dallas Plans

Plan Term Rate
Frontier Saver Plus 12 12/months 10.7¢/kWh
Frontier Saver Plus 24 24/months 10.7¢/kWh
Gexa Eco Saver Plus 12 12/months 10.7¢/kWh
Rates as of Apr 17, 2024 at 08:25 PM

StarTex Power Rating and Review Summary

There are 318 total reviews for StarTex Power, with an average rating of 2.9/5.

Company Stars Rating Reviews
StarTex Power
2.9/5 318
Category Stars
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recent 5 Star Reviews

Residencial customer
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Likely to Recommend

So so far everything has gone very well
My only complaint is that you change the name of billing payment and you changed the payment due date without notice and pay interest for it.

Olga Ferrer Y Salvador Coscarart from Katy, TX on December 3rd, 2018
Greatness
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Great company

Dgpaco from Fort Worth, TX on October 11th, 2018

Recent 4 Star Reviews

Star power review
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Not much to say

Rebecca from Lindale, TX on July 12th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

StarTex Power on July 24th, 2018

StarTex Power
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Likely to Recommend

We needed a short-term plan and the 6 month service was perfect.

BamaGirlOnTheMove from Fort Worth, TX on April 15th, 2018

Recent 3 Star Reviews

Good
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Good energy rating price

Lee from Killeen, TX on May 26th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

StarTex Power on July 24th, 2018

So-so
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I am not impressed yet.

Bob from Bedford, TX on March 6th, 2018

Recent 2 Star Reviews

Order Expeerience
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I use an energy consultant and asked for a specific plan. The first operator terminated my call since there was more than one person on the line after I would not agree to the upsell. The second operator continued the upsell efforts and the sign up was very unpleasant.

JLH from Houston, TX on January 2nd, 2018
Late Payment for Nov. 2017
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Hello,
I am the current customer but very disappointed with how your company handle the paymentS, especially for Nov. 2017. I received a Disconnect Notice due to late payment for Nov.2017. Well, my bank account indicated that payment of $70.09 was withdrawn by Startex Power on 12Dec2017. I called Starxtex Customer service to explain today 12/22 and was told that still the amount has not been received. Startex requested me to send in the proof of payment and I did. I am very upset and definitely dont want to waist my time to help resolve your internal issues. Please do something to improve your service next time.

Tony Phan
Account no: 892512404
Service address: 14223 Prospect Point Dr.
Cypress, TX 77429

TONY PHAN from Cypress, TX on December 22nd, 2017

Recent 1 Star Reviews

If I could give zero stars, I would...
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This company CONSTANTLY shuts off my familys power with no explaination. My bills are PAYED. They are ALWAYS payed and this has happened 3 times this year, only this time the customer service rep told us our power would be on my 8 pm and if not, to call back... Well it is 11 pm and our power is still not on, and we have gotten the run around by every single person we have come into contact with. The power has been off since noon. So DONE with this company! Its 40 degrees out and my 5 year old is freezing and will more than likely wake up sick. We probably all will. I have hundreds of dollars worth of groceries that I bought last night. All will definitely be spoiled by the time the power comes back on. No telling when that will be. This company needs to get its act together. Im paying for a service and need to be provided with that service.

Angry from Grapevine, TX on October 16th, 2018
Disconnected without notice
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Came home to find my power turned off for $74.00. Ironically it was a March bill and all my other bills processed on auto pay. No notice of disconnect. No late payment notice, absolutely nothing. Worst service ever!

Tammy from Round Rock, TX on May 23rd, 2018

We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271

StarTex Power on July 24th, 2018

All Reviews By Date

Residencial customer
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Likely to Recommend

So so far everything has gone very well
My only complaint is that you change the name of billing payment and you changed the payment due date without notice and pay interest for it.

Olga Ferrer Y Salvador Coscarart from Katy, TX on December 3rd, 2018
If I could give zero stars, I would...
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This company CONSTANTLY shuts off my familys power with no explaination. My bills are PAYED. They are ALWAYS payed and this has happened 3 times this year, only this time the customer service rep told us our power would be on my 8 pm and if not, to call back... Well it is 11 pm and our power is still not on, and we have gotten the run around by every single person we have come into contact with. The power has been off since noon. So DONE with this company! Its 40 degrees out and my 5 year old is freezing and will more than likely wake up sick. We probably all will. I have hundreds of dollars worth of groceries that I bought last night. All will definitely be spoiled by the time the power comes back on. No telling when that will be. This company needs to get its act together. Im paying for a service and need to be provided with that service.

Angry from Grapevine, TX on October 16th, 2018
Greatness
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Great company

Dgpaco from Fort Worth, TX on October 11th, 2018
Star power review
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Not much to say

Rebecca from Lindale, TX on July 12th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

StarTex Power on July 24th, 2018

Pleased with service
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Very pleased with service provider.

Mas from Houston, TX on May 29th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

StarTex Power on July 24th, 2018

Good
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Good energy rating price

Lee from Killeen, TX on May 26th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

StarTex Power on July 24th, 2018

Disconnected without notice
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Came home to find my power turned off for $74.00. Ironically it was a March bill and all my other bills processed on auto pay. No notice of disconnect. No late payment notice, absolutely nothing. Worst service ever!

Tammy from Round Rock, TX on May 23rd, 2018

We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271

StarTex Power on July 24th, 2018

Electric provider
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Lowest rates ever!

Joe from Houston, TX on May 22nd, 2018
Great Company
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I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets.

Lefty45 from Cleburne, TX on April 25th, 2018
$350 Security Deposit is a scam on the 3 month fixed plan April 2018
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Star Tex wanted a $350 Security Deposit on the 3 month fixed plan even though I have an above 800 credit score. I called and spoke with Constance. She told me that if I signed a 12 month contract, that I would get my $350 security deposit refunded at the end of 12 months if all payments were made on time. I asked her about the 3 month fixed rate plan that I was signing up for, and she told me that they would NOT return my security deposit at the end of the 3 month plan. THEY WOULD KEEP MY $350 SECURITY DEPOSIT EVEN IF I MADE MY PAYMENTS ON TIME. BAIT AND SWITCH ALL DAY LONG.

Lindsey from Dallas, TX on April 18th, 2018

Thank you for your feedback. We apologize for the confusion. All deposits are returned if payments are made. We will coach our Customer Care Team to ensure consistent understanding and communication of the deposit process. If you are still interested in our offers, please give us a call at 1-866-917-8271, and we can discuss your options.

StarTex Power on April 25th, 2018

StarTex Power
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We needed a short-term plan and the 6 month service was perfect.

BamaGirlOnTheMove from Fort Worth, TX on April 15th, 2018
Best electric company
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This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company

Angel from Copperas Cove, TX on March 28th, 2018
No not keep deal/promos
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Found cheaper plan, they would not offer same plan after contact up,so on last bill i did not get my usage credit, then they want to why i am leaving to another provider!!! i pay my bill on time and this is the way they treat you!!!

Sorry Co.. from Edinburg, TX on March 26th, 2018
Star Tex Power - The Best Electricity Provider
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Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The plan I chose was so energy/cost efficient that I have no complaints with the billing. For the first time, I feel that I am being billed accurately and honestly. I am more than satisfied with Star Tex Power. Two thumbs up! Excellent!

Gina from Stafford, TX on March 16th, 2018
Excellent
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Startex energy is one of the best company

Martin from Missouri City, TX on March 14th, 2018
So-so
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I am not impressed yet.

Bob from Bedford, TX on March 6th, 2018
Still billing me at my old address after I moved
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After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are

Sven from Houston, TX on January 30th, 2018
Unable to change plan
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Historically happy StarTex Power customer, but received current bill. Last month we went over in usuage: 5297 kWh. Last year we only went above 2000 twice. Bill was very high. Called hoping something could be worked out, I even asked for any suggestions. Only suggestion was watch a tape on how to use electricity, ouch! Looks like I will have to change companies to save money. I wish they could have offered something.

Michael C from Fort Worth, TX on January 15th, 2018
Third party administrator claiming to be Oncor
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I've had several people with StarTex come to my door. Last month a young man came and stated he was with Oncor and after talking to him a bit he turns his clipboard over and it states StarTex. When I called him on it he denied everything and I had to tell him twice to leave. Today I had another gentleman show up and I told him I had already spoken to someone and he pushed the matter and when I told him about the incident last month he was not surprised.

Will Lie To Sell A Plan from Arlington, TX on January 15th, 2018
StarTex Power Idiocy
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I am not at this time a customer of StarTex Power but someone else's account has my phone number attached to it. StarTex will not remove my number because I am not the electricity account owner. That's just stupid and possibly a violation of the Fair Debt Collection Act. I've given up trying to get them to fix it. Their attitude is it's my problem and not theirs.

PattiB from Fort Worth, TX on January 12th, 2018
Order Expeerience
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I use an energy consultant and asked for a specific plan. The first operator terminated my call since there was more than one person on the line after I would not agree to the upsell. The second operator continued the upsell efforts and the sign up was very unpleasant.

JLH from Houston, TX on January 2nd, 2018
Late Payment for Nov. 2017
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Hello,
I am the current customer but very disappointed with how your company handle the paymentS, especially for Nov. 2017. I received a Disconnect Notice due to late payment for Nov.2017. Well, my bank account indicated that payment of $70.09 was withdrawn by Startex Power on 12Dec2017. I called Starxtex Customer service to explain today 12/22 and was told that still the amount has not been received. Startex requested me to send in the proof of payment and I did. I am very upset and definitely dont want to waist my time to help resolve your internal issues. Please do something to improve your service next time.

Tony Phan
Account no: 892512404
Service address: 14223 Prospect Point Dr.
Cypress, TX 77429

TONY PHAN from Cypress, TX on December 22nd, 2017
Service Review
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I have been very happy with StarTex Power and will continue to use as long as rates are similar to others.

LTC from Katy, TX on December 3rd, 2017
Billing System needs fixing
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Their system said I was signed up for Auto Pay but I received a past due notice. I then was told to set it again since their system had some old information on my account from a previous time with them. I reset it again and the same thing happened again the next month. I decided to do it over the phone with an associate.

PS from Missouri City, TX on December 2nd, 2017
Almost as crappy as cirro
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But still bad enough to move companies, oursourced work- its hard to understand the people talking and them you and thats if the comm is working... poor setup, quick to cancel and bill you, but not as bad a cirro at least.

Sean from Cypress, TX on December 1st, 2017
Can't handle the aggravation
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Good price, good service. BUT - can't seem to make the website work consistently. Every couple of months, it suddenly doesn't recognize me as a registered account holder. Wait on hold, cust svc can't figure out why. Gotta do registration procedure all over again. Works a couple of times, then ditto. NOW had to go out of town over holiday, can't log in, getting recorded msgs bill is due, no one in office because of holiday.

Can't handle the aggravation for the few dollars saves us.

Sharon T from Corpus Christi, TX on November 23rd, 2017
Deposit Refund
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After 1 month from final meter read, I had not received my deposit refund. I called, and was informed that is because I had not requested the deposit to be refunded. After my request, the refunded deposit was received 2 months after the final meter reading date. Unacceptable.

Sb from Houston, TX on November 14th, 2017
Two bills in one month
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Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore and they wonder if I had even electricity anymore. CRAZY!! I been with Startex for more than two and a half years. Even got a new one year plan now. Had to call 3 times to get straightened up with a specialist . Was told my service was stopped by computer mistakes and it would take more than 2 weeks to correct. CRAZY!! Still waiting on my September bill. Hope I don't get some crazy amount. I've always paid my bills before they are due when they arrived in the mail.

Bobby Blackman from Stafford, TX on September 6th, 2017
Crappy Information from Customer Service
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I was charged almost an additional 11 days of service, without my knowledge, for power I never used. In fact it was power the next tenant was using on a higher premium rate! The information I received from the company when setting up my power was false, leading to overcharging and a complete lack of carrying from the customer service personnel. The customer service representative argued that I had never even called in, essentially calling me a liar. I am extremely displeased with the service I received from StarTex.

Mercedes from Dallas, TX on September 5th, 2017
Fine if you don't leave
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Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but when it was time to renew the offer they made was no longer competitive so I switched. Turns out an "Oncor Electric Company Surcharges Approved" showed up on my last invoice, even though I was out of contract. The price to switch electric companies varies and in my opinion, anything over $20 is way too much, especially for something automated. Exact actual price to end service is not disclosed in terms of service, only a mention that a fee may be changed.Also had some billing problems - signed up for auto-pay but didn't charge my card for some reason one month (even though they had the 4 months prior) then called to say my bill was overdue, and I had to go online and pay again. Later appologized via automated email.

Amanda from Mckinney, TX on August 18th, 2017
Renew what to do
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We have had excellence service with star yes, no complaints but we just got a letter saying its time to renew. The new plan jumps up 3/kwh.... wondering what to do

Jesse from Eagle Lake, TX on August 10th, 2017
Little to Recommend
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StarTex was once independent and they were great. Then they were bought by Constellation Energy and it's been a nightmare ever since. They screwed up almost everyone's bills at one point and were impossible to reach during the fiasco. Further, they sent out delinquent notices due to their screw up. I asked for and received a letter stating so, just to cover my rear. Their plans are difficult to understand, which is saying something given how hard all of them are. Additionally, when my contract was up, I called them to see what they had available. I asked for the best price based on my service. They quoted me a plan based on at least 2000 kWh per month. Well, my average is only 1037 and I only hit 2000 or more four times in the last 28 months. But, wait, there's more. This first plan included (at no extra charge, just a higher rate!) Air Conditioning "insurance." Be very careful of such insurance plans. At best, they're simply prepaid inspections and at a very high price. So, I asked for a cheaper rate and after about 15 more minutes, I finally got to what their cheapest plan is. Why should one have to go through such nonsense to find the best rate?So, given lousy customer service, rates that are on the high side, and statements that are a pain to retrieve, who needs StarTex/Constellation Power?

Texas Consumer from Houston, TX on August 1st, 2017
NEW CUSTOMER ONLY SCAM - PUC has been informed!
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I've used multiple provider for power in Texas over the last 5 years since deregulation kicked in. I've always gone to powertochoose to get the best deal when my previous contract expires. I did this recently and have learned that StarTex is now considering anyone who has used their service within the last 36 months to not be eligible for their best NEW CUSTOMER plans. In the past, the process was that if u were not an existing customer you were considered a NEW CUSTOMER. Now StarTex has changed the rules to scam us. StarTex will publish a loss leader on powertochoose, but say you are not allowed to have that. They'll gladly sell you a plan that is more expensive so it's not that they think you are a risk. They just want to bait and switch users.I've contacted my local congressman and he has had the PUC file a complaint about this bait and switch practice. Hopefully, this will be resolved to help the little guy.

AngryInRoundRock from Round Rock, TX on July 13th, 2017
Beware of Deceptive Practice
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Three complaints/observations: 1) Despite having signed up for autopay, I received a disconnection notice and a late charge. Had to contact their billing office to resolve. 2) All communications from StarTex had been via email - except the contract expiration/renewal notice - which StarTex claim they sent me more than 30 days before my contract expired. I never received it, and StarTex refuses - or can't - prove that they mailed it. Why didn't they send me the expiration notice by email? In my opinion it's StarTex' standard practice to entrap customers into paying more. After the contract expired, StarTex more than doubled my rate, so I promptly cancelled. Conversations with customer service or Rosa in the compliance department went nowhere, only in circles. 3) The promotion rate was attractive, but the renewal offer not competitive. To me, StarTex is good only for one contract term, if even that.

Bglhntr from Houston, TX on July 9th, 2017
DO NOT sign with StarTex
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I have never been so mistreated by a company in my life. They ran my payment through 7-10 days before it was authorized. They did reverse it however it took several days to correct on my end. During that time i acquired $280 in over drafts fees. They were credited to my account. They did the same thing a month later only they didn't correct it and only gave me 50% reimbursement of the fees. I had letters from my bank, bank statements and even allowed them to contact my local branch to get it resolved once and for all.

I want to say that StarTex WAS a wonderful company and we never had a single issue. Until CONSTELLATION bought them.

Not Happy from Weatherford, TX on June 29th, 2017
A bit misleading.
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A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he meant. He spoke quickly and what he did say was not clear. As I asked him who and what StarTex was he replied "I'm not selling you anything." Clearly untrue. At that point I closed the door.

George from Keller, TX on June 16th, 2017
Left in the dark
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I was moving into a new home, scheduled my power to start, and a week into my new home, power off. Friday, 4:58PM. I call immediately, they tell me they have no record of my account or name, and there is nothing they can do until tomorrow, I'm given fake numbers to call back, fake operator names, and no power for 4 days. The kicker is, the only reason my power came on, is because I gave up on Startex and switched to stream, who had my power on in less than 5 minutes after account creation.

Oregon Doner from Katy, TX on May 28th, 2017
Reasonable rates, they keep the power on
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Have been a customer 7yrs. They gave us a great rate to start with and then it went up a little bit, but nothing shocking. Even during exceptionally hot Texas summers the bill never "broke the bank." Only gripe is going round and round on the phone with customer service with their long winded questions when trying to pay my bill. Just let me give you money already, bye. They did transfer power quickly when we moved. Our experience with Star Tex has been very fair. Would recommend.

Dan from Katy, TX on April 10th, 2017
Electric was fine customer service is useless
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I tried to pay a bill and it kept declining payment because the zip code on the account was wrong. I contacted them three times with no correction. I used the chat system and it took 10 ten minutes just to get through account verification. TEN FULL MINUTES to ask me my name, my social, the address and my email to change the damn zip code and pay a bill.

They Can Take A Hike from on January 11th, 2017
Don't do autopay!
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I made the mistake of putting the bill on autopay. The month before my credit card expired, I received my new credit card and changed it online for the autopay. I kept getting all these notices stating that my credit card on autopay was expiring. I knew I'd changed it, so I go look. Yep, right expiration. Still get notices. Now I'm thinking, notices are wack! Some sort of error? Still, I'm worried, cause I don't want to be late so I keep an eye on it. I log in the day it's due and look. Doesn't show a payment, but I figure, it will the next day cause it probably process at night. The following day, still shows no payment. Again double check autopay credit card on file. Shows the correct information. Send an email to company asking about what the issue is. Three days later get an email stating the old credit card date on file, but if I've changed it, not to worry. So I don't. Keep getting emails and text messages. Even though I see the correct date, I change it again. Three days after I've changed it the second time, I get a notice they are going to disconnect. I contact them and they say they see I just changed the date three days earlier and therefore, it was out of date when it processed. They want me to pay right then and there. No thanks. I don't trust these people. When I finally get a second supervisor I'm told that the credit card information has to be changed on both the auto pay area and the regular payment area?????? Sure. Right. If that were the case, then why does it have a notice, to change credit card date for auto pay, as a link that takes me to the one place to change it. Also, why would I need to have it in two places. Sounds like excuses for a poorly designed system and scapegoating customers for their issues.

Pissed Off At The Ineptness Of This Company from on November 22nd, 2016
Over charge you and refuse to cancel your service
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Straight up scam. Bill was double what they quoted me and they continue to bill me after my contact expired and charge rediclulous "cancellation fees" to users that try and leave after their contact finished.

Sam from on October 17th, 2016
Pretty much like every other company we've used...
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In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Startex has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - go with whoever offers you the best rate and is reputable.

Steep from Allen on August 13th, 2016
Great Rates, HORRIBLE service
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Tried to get on their plan, as I have been using electric carriers in my name for 30 years with various companies and PERFECT credit. Never needed a deposit. Startex is trying to get me to deposit $350 (even pushing it on me). I put a security on my credit report to be notified if anyone looks at it. This requires them to get the name of a person at the credit bureau who calls me to get my permission, then I call the creditor to proceed with a credit check, or the credit bureau can call them; either way. This is what all companies have been doing. StarTex CS has no idea what to do, clearly stated that in our conversation, while I explained and said get your supervisor. He announced that his super was on the phone listening. Then the CS wants me to call the credit bureau because he doesn't know what to do but use another phone to call Credit Bureau, then tell them it's ok. I say, that's not how it works for me since I don't have another phone and no clue who to call back on a random call center. The dude says, "I am the best source for knowledge here". At which point I proceeded to say with authority, "You ARE NOT the best source of knowledge or you would KNOW what to do here and clearly you don't". I hung up when he kept insisting he was the best source. Delusional. And his super never stepped up to stop him. I guess he agrees and supports his stupid CS.

Laurie from Laurie on August 2nd, 2016
Irritated by renewal by phone just to be "sold" things
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When I bought my home in 2006, I was one of their first customers ever. I've stayed with them since then and always automatically renewed via online. I have automated pay and so never have I had to call anyone to renew my service each year (or 24 months). Suddenly out of nowhere I am told that I have to call to get the lowest rate. I called, which was irritating on its own since this has never happened in 10 years. I was given a lower rate, which was good and felt like the company was just trying to find out who were their most loyal customers. Then the renewal call turned into a sales push to get me to change my A/C guy! WHAT? I finally had to tell the rep to just stop it. I was not changing my A/C guy! Then, I had to answer all these approval questions. So they tried to sell me before they registered me. Not good. Then I had to be told about a referral code and all these benefits to getting people to switch to them. THEN, the rep wanted me have the referrals call him directly. At that time, my dog began barking because an AT&T guy came to my door so I was able to get off the phone. Entire time 15 minutes! I don't appreciate all that. I felt I was being baited, pressured, switched and victim of a sales call.

LMB from Houston on July 28th, 2016
Happy Customer
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Startex power was great. I used them last few years and ended 12/2015. I rated them 4 lamps because I was billed an early termination fee that was supposed to be waived since I moved. I spoke to 3 different Customer service reps about it and I was told all was good every time until the next rep would call to get a $49.50 payment. I just received a call from a collections agency, claiming I owed the $49.50 again and told her the story. She told me to email her the Info. I called Startex Power, spoke to another kind service rep,( they have all been kind and helpful), told him what was going on, like so many times before and he said he sees all the notes but that the cancel refill had not ever been filed. He was doing it now and they actually owe me 50 cents since I over paid my last bill. So they were a good company I used for years until I moved in with my fianc. I would still use them but he has a contract With another provider.

Teri from League City on July 12th, 2016
Billing
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I been with Star Tex for 4 years.Never had any problems until now. I was told that I would not pay for service charge and then they decided they wanted to disconnect me. They had on recoed from anthor company that the service charge was droped cause I didn't have anybody come.Now they want me to pay for something that was droped. I would not recmind thid company at all.Customer service is so bad.

Don from Katy on April 7th, 2016
Let the games begin or continue ...
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I signed-on and tried to see my renewal offer and after entering the renewal code the StarTex website pops up a message saying it doesn't appear I'm within a renewal period. That was FAIL#1. My service ends in 12 days which is within the 14 day window. So I called. Based on past calls to customer service I was prepared to be quickly annoyed. I asked for a 12 month quote. 7.1 cents per KWH and no minimum usage charge. I asked about a "base charge" (I have one on my current plan), then he mentions a "usage credit". That was FAIL#2. These providers are playing games! With all the credits, surcharges, etc. it's difficult to figure out what exactly YOU will be paying based on your usage. I opted to switch to a company that offered a reasonable flat rate per kwh + the Oncor delivery rate per kwh + 5.25 Oncor standard, and no minimum usage penalty fee, no base rate, and no "usage credit" B.S.. The combined rate is less than 7.1 cents and there's no telling what the parameters are at StarTex to get the 7.1. These companies are playing games to get themselves listed at a low 1 cent at the 1000 kwh level on powertochoose. I see one company that is 1 cent at the 1000 kwh but 11 cents at 2000 kwh which is what you'd probably be paying in the summer while running the A/C. The dishonesty and deception of the people running these companies is mind boggling! The "Electricity Facts Label" was supposed to simplify comparisons but the companies go out of their way to obfuscate their rates. As always, buyer beware.

Roscoe from Cedar Hill on April 2nd, 2016
Theft
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This company took $150 for a deposit for services not rendered. I went through the lengthy "enrollment" and gave all required info, only to find when I moved to my new residence I had no electricity. When I called the representative said there was no record of me, ridiculed me for pointing out the charge on my credit card. Called again with the print out of my confirmation email. My son called (I had authorized him to talk about my account) and spoke to the "compliance" dept. He was told "enrollement" wasn't completed due to incorrect address entered by them. New acct. given, called to confirm the next day and was told: no record of me, my address, acct. # etc. Based on other reviews, I'm lucky I don't have a contract with them. Now I just have to get a charge back on my credit card due to services not rendered. I would tell anyone who is thinking about StarTex power company: They are thieves and liars.

Jay Moore from Mansfield on December 25th, 2015
NO HONOR
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I signed up for electricity with Star Tex Power for the price of 4.7 cents per kwh for every monthly usage over 1000 kwh. If I go over 2000 kwh then its 5.4 cents. EVERY MONTH without exception they have OVER CHARGED me. I have addressed this matter and sought a resoluion EVERY MONTH. Even the mangers can't /won't fix it. Their response to me is that the rate is based off of the usage. Are they deaf ??/ My usage is in line with the price. I AM SICK OF THEIR EXCUSES, and refusal to honor the terms of the agreement. This company is corrupt, under handed, and deceitful. I will NEVER again use them. DO NOT USE THIS COMPANY !!!

Karen Young from Sulphur Springs on November 22nd, 2015
No issues, Good Service
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All customers should pay attention to their contract. Like others, we forgot when ours ran out and our rate sky rocketed. This was our fault, though, but they fixed it and applied the new rate while also reimbursing the high rate. All you have to do is talk to someone like a person, not your enemy. I cannot give them a bad review.

JDK from Kempner on November 18th, 2015
Not Happy
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This company is terrible once you go out of your contract, more than doubled my rate unless I signed for a 12 month contract at not such a good rate. I had automatic billing and I still received a late payment notice and notice that my electricity would be turned off followed by another bill a couple of days later telling me not to pay this account, very confusing and caused extra clutter in my life. You would think they would reward you for faithful service after your first contract, but no, they will stick it to their faithful customers. Will not be back again, too many other choices out there. Customer service cordial, but cold and unsympathetic.

Peter from Arlington on November 17th, 2015
Very helpful
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Jo Bryant from Arlington on October 12th, 2015
NEVER EVER USE STARTEX!!!!!!!!!!!!!!!!!!!!!!!!!!
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By far the worst company ive ever dealt with in my life. I would rather not have electricity then use this TERRIBLE power company!!!! customer service is total trash!!! there service is even worse!!! They will cut your power off for no reason and refuse to turn it back on. AVOID STARTEX LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jon from Garland on October 6th, 2015
Slammed on to month to month
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We had been Star Tex customers for some time. We renewed at a reasonable rate but the company slammed us on to a much higher month to month rate. When we finally caught it, they did nothing to to rectify it. Just another company trying to get and keep people on high month to month rates. PUC should shut these high complaint companies down.

Marc Rogers from Fort Worth on September 23rd, 2015
Rate jumped, criminal behavior. Time for class action suit.
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Plan ran out, rate jumped really high after 12 mo variable rate, no email,no bill, no withdrawal that month even though I have automatic withdrawal, next month the two month bill was $ 1450.00 instead of $700.00 The service representative said if you sign up for a 36 month plan we can bring your last bill down to the 9.6c (plus) rate... not the $1450 of course, but only $ 670.00 of it because that is "last months bill" .And then having to sign up for a rate that is 10-25% over the best rate out there, for 36 mo. Is anyone watching these people, this is crime. They stole $750 from me. I will fund the lawsuit.

Alfred L Groen from Houston on September 11th, 2015
Worst Customer Service
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We recently moved and have had the worst experience with cancelling this power company. We filled out the online request to cancel service and completed all requested steps, but still got a bill for the electricity for our home for the month following our move-out date. We have called customer service on three occasions and forwarded our email showing that we have cancelled our service yet they still won't fix this bill. I have called three times to fix this issue and have waited over an hour on hold each time. I would never recommend this service to anyone.

Beth Rogers from Rowlett on August 10th, 2015
Misleading reps.
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I was contacted by a rep by the name of Grant, to renew my commercial service contract. The best deal he quoted me was for a 4 year term at .04 something cents per kw. I signed a contract online but when I got my bill, it was for .05 something cents per kw. I have tried for over a month to contact this person, only to be put on hold for 10 minutes at a time, at which time I leave a message & they are SUPPOSED to call me back the 'next business day!' I have yet to receive a call back. Once I did get to talk to a live person but was told 'Grant' was on vacation & to call back Monday, which I did, only to be put on hold AGAIN! This company started out being a great company to do business with, back in 2011, but now, I would not recommend them to anyone!!!

BRENDA CHRISTIAN from Crockett on July 21st, 2015
Nightmare of Cancelling the service and Poor Customer Service
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Have been customer of StarTex Power for four years. Bought a house and emailed them in detail all information (account no., termination date, moving out of apt date). The procedure is to call so they can verify that I truly want to terminate service and they have to check my identity. Due to closing on house and moving hassles, I called after a week. Once all information was taken and verified, the termination date was date of phone call. When I asked why not when I moved out of apartment, the representative was very inconsiderate and rude. I thought this was done, I pay final bill and it will be over. The account is not closed yet; did the representative forgot to close the account or she is retaliating and keeping it open? Is it open pending final payment!? I received final bill, but it doesn't seem final, no contract end date!!! I am fixing to pay it, even if the meter reading is still going on ten days after my phone call, BUT WHEN this will STOP. I will never have StarTex Power again. I already switched to another company in my new home. I hope I don't have to go to small claims court to force them to terminate the account.

R. Zeidan from Corpus Christi on July 18th, 2015
Quick and Easy
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Was able to setup service with Star Tex very easily. No issues signing up, and service getting turned on. Using paperless and automated billing. The lowest rates I was able to find.

M Bahar from Houston on June 17th, 2015
Startex review
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Real problems with online access can't sign on. In one instance it could not find my account when I did get on there was nothing there

Milton Fleming from Nacogdoches on June 14th, 2015
Auto Pay Problem
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I went with Startex because they had a great rate. This was my second to use them. I received my first bill and in Large Bold Red Letters it said "Do not pay, payment will be made electronically." I checked their website which confirmed that I was set up on auto pay. I get the second bill, it shows a past due balance and a late penalty fee. Again, it had the bold red statement saying "do not pay". I called the company for an explanation, after long hold time, it turned out I wasn't set up on auto pay. They said that possibly because I was a previous customer and was previously on auto pay, generated that notation. I said fine, please remove the fee and lets get me set up on auto pay. Gave my credit card info, etc. Was put on hold again. Then the very same customer service rep that I had been speaking with for over 45 minutes came back informed me that I had a past due balance and asked if I would like to go ahead and take care of that now before a disconnect notice was sent out! I was so shocked! I said, "Seriously? This is John, correct? The same guy I've been talking to for the last 45 minutes trying to get a billing error taken care of!". He said yes mam, then repeated that I had a past due balance and that I would soon be receiving a disconnect notice if I didn't take care of it! I told him that I was done with him and asked to speak to a supervisor. After another long hold time, the supervisor came on and defended John's statement saying that he was just trying to help me out! I had to give my credit card info to her to pay my "past due" balance. I'm so thankful that it was only a 3 month contract! I don't have time for this nonsense!

Janette from North Richland Hills on June 11th, 2015
Have to leave, here is why
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We have been a customer since 2006 and our contract is up for renewal. I figure to save 20% on a 24 month term compared to StarTex best offer. I've stayed in the past even though the rate was higher than available and I got no rate consideration for customer loyalty when I renewed but figured it better to dance with the devil I knew. I would have stayed this time as well but for one thing... I didn't like the way I was treated when I called to renew. The young lady answering my call was nice but she was in a hard sell position and tried to double talk me into believing that the 10.3 cent per kwh offer was better than a 8.5 cent offer that had the same terms. Desperation is all I can offer to say.

We had no beef with StarTex up until that point. Of course, my wife pays the bills and is always on time with them so there is no real reason for a problem.

StarTex remains in the upper quartile of price point.

George Gest from Magnolia on May 22nd, 2015
No longer a loyal customer
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I have used Startex for years, when I renewed this year, my rate increased a bit, but what I was most surprised when my TDU charge increased from $3.30 to $47.70. This is not the same old Texas company that I signed up with. You can hardly understand the customer service reps.

Carolyn from Granbury on May 6th, 2015
Have gone way downhill since I signed up 4 years ago.. stay away
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Have been a loyal on time paying customer for 4 years but not after today. They had great rates when I signed up years ago and the customer service was on point as well. I have noticed the last year or so when I call in I don't get the same friendly customer service and the rates haven't been quite as competitive when I've renewed.

I called today for renewal and they said the only thing they could offer me was a 1,2, or 3, year plan. I won't ever do more than a 1 year plan as I rent not own. I know you can transfer service but I just get worried with doing more than a year contract on anything when I could be moving soon and possibly not be able to transfer the service where I go. I found a 6 month plan they offer online and it was a much lower rate. When I asked about this he said I couldn't do anything less than a 1 year. I asked them if they were saying they'd rater loose a long term customer who's always paid on time rather than give me a 6 month plan and said YES, CANCEL!!! I can not believe a company would choose to loose business. I called in again to ask to speak with a manager and he was rude and said well just cancel then. So that's exactly what I did. Signed up with another company and actually did a 12 month but they were offering 3 cents less per kwh at the 12 month plan and more renewable than Startex. It's too bad, they were a good company at first but I'd advise to stay away now.

Jessica from Houston on May 4th, 2015
This Company has Gone DOWNHILL
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I have had about a dozen (12) rental properties with StarTex for 5 years. StarTex USED to have pretty good customer service. But since StarTex got bought by Constellation, the service at StarTex has gone downhill fast. I have elected to vote with my feet, I am renewing ALL of my previous StarTex accounts with another provider (Champion). Things may not work out to be perfect with the new provider, but I am sure that things cannot be as screwed up as things have gotten with StarTex.

David J from Bacliff on April 24th, 2015
DO NOT USE THIS COMPANY
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This company was great when it was StarTex, when Constellation bought them they became horrible. The rates went sky high, they put you on a different plan then what you sign up for, they change your contract dates, they bill you for fees and then can't explain what they are for, they lie to the FAA when you do file a complaint, Customer Service is the worst in the industry. Do your self a favor and do not sign up with this company. There are other companies that want your business and are willing to work for you.

Soon To Be Former Client Since 2004 from Carrollton on April 20th, 2015
Check your bill instead of your contract
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The customer service department really needs work. We use them as a commercial provider at work. My contract states it runs from August 2014 to February 2015, no actual day of the month. We signed a contract on March 4th and that contract states it runs from March 2015 to March 2016. When we received our next bill it was at the higher "floater rate." I contacted them immediately and I was told I would receive a call back. No call back so I contacted them again and I was told no notes on the account. I was then told to contact my service rep who told me he was out of the office and would contact me the next day but did not. Three days later I contacted him and I was told they have the actual contract dates in their office and I should check my bill for the actual day of the month the contract takes place. I was not under contract and he would credit this bill to my old rate but I would now have to pay the late fee because it took so long to resolve the bill is past due.

Pamela Clark from Houston on April 8th, 2015
We never had a problem. Would recommend.
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We had StarTex for 3 years. We never had a single problem. The bill was easy to read, and the contract termination date was clearly stated on each bill. They even sent a reminder letter just before the contract expired (for people like me who lose track of time). We always pay our bill on time, so we didn't really have a reason to contact customer service. The only reason we switched was because at time of renewal they were way higher than several other companies --which was odd because they had always had competitive rates. Sorry StarTex, but we need to save every penny.

C. R. from Celina on April 7th, 2015
Impossible to sign on to website
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We have to call in to pay the bill, we have never been able to get the bill set up for auto pay. How sad that such a large company can afford to be ineffective for the public. Price initially was great, but each year the price for a contract renewal would go up. Checked with other power companies and they are offering the same price as this company- and with better service I hope! Up for renewal soon and will be moving!

Billie from Houston on April 5th, 2015
Unnecessary fees for no reason
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I had very bad experience with the billing of Star Tex Power. It has automatic bill payment through checking account and I have provided all the details and setup for automatic payments. After 2 weeks when I checked the Star Tex Power account online, I could still see the amount due and the bill was not processed trough my automatic payments. I provided my account details again for automatic payments and though this time it would process the billing. Later when I checked my Star Tex Power account online I could still see the online payment was not processed. I thought there is some issue with there billing system through bank account payments and I paid my bill through credit card. The payment was made on time and in the next month bill I could see Other charges as 40 $ I was not sure about that and called the customer care representative. He explained it was fees for not processing payment for my checking account, I explained him the all the effort I made to pay the bill, if the online payment system through checking account is not working from their end why should I pay for that. He said its their policy and he can't help. I don't understand if they are having issues with their bill payment system why customer has to pay for it. It ridiculous for no reason I had paid 40$. I understand there is not perfect world and every system has its own faults but it can be solved through analyzing the problem and make proper decision. If they are not ready to do, what is the use of customer care service. I am very much disappointed with the experience I had and I will never have this services again and never recommend to anyone. Very poor and disappointing experience.

Ashok from Dallas on April 2nd, 2015
The worst company I have ever dealt with...
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Consumer beware!!! This is a horrible company. Cares nothing about the customer. Please stay clear of this company. Even the website is horrible to navigate and be careful on the amount your paying. Be sure to double check everything before you hit that payment button. If I had only read the reviews before getting suckered in to the contract by a salesman. Completely worthless customer service! AND I have yet to receive a bill. But my electricity has been disconnected. The worst most ridiculous company I have ever had the displeasure of dealing with.

Jesse from Elsa on January 22nd, 2015
Are you there startex? It' s me a potential customer.
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I haven't even signed up with this company yet, but a friend told me they had pretty good rates. What he failed to mention is that you can't sign up online, and these people just flat out don't believe in answering the phone! I can't even view their rates on their website, I just have to wait to speak to someone and pray it's worth the wait. It doesn't even greet you with their company name when you call, just straight to the horrible music. I had to check their website again to make sure I dialed the right number. I did. Now I'm on minute 36 of waiting for an answer. Maybe they're at capacity and just don't want new customers.

Ashley from Houston on December 1st, 2014
No problems
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I'm only on this site because it's time to renew and rates have gone up slightly - just seeing what else is out there. It's interesting to read all of the bad reviews for StarTex - most of which seem to center on customer service. I've been a customer for three years and haven't had any issues with power delivery. As such I haven't had to call customer service. So - take that for what it's worth. Power delivery = great. Customer service = haven't had to deal with it so by default I'd have to say it's fine. If you're looking for a good rate and reliable service I'd recommend StarTex.

Scott from Cypress on November 20th, 2014
6 YEAR CUSTOMER----NOT ANYMORE
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Was a great company for 6 years, but they have now sold out to another comapany. Now they have too many hidden fees. Will not sign with them again.

ED from Abilene on November 11th, 2014
Worse company
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Worse company don't try it

Nancy from Houston on October 24th, 2014
Mr
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Startex PowerFEEDBACK FOR DISTRIBUTIONSeldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, HONEST, transparent , responsive AND responsible no hidden nothing, business operations practices.Startex is the premiere utility company and should be the standard to which all other not only peer but TV, TE, banks, credit cards and all service companies should shoot for.EXCELLENCE AND AT A GOOD PRICE TOO! LIKE IT SHOULD BE. I highly recommend them, because their quality service will not only serve you well but your quality of life will be that much better not having to deal with all the lousy service companies out there nowadays.http://www.houstonelectricrates.com/608/startex-power-customer-review-ranked-1-by-jd-power-and-associates/AJRSugar Land , TX

ALEXANDER ROSENTAL from Sugar Land on October 15th, 2014
Lack of customer convenience!!!
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I always had difficulty paying my bills due to lack of accessibility. My account was not accessible online to allow me to pay my bill more efficiently, despite my attempts to get this resolved, but it never was. The automated payment system would not recognize my account either, therefore I resorted to having to "hold for the next available customer service specialist" for at least half an hour "due to extremely high call volumes" to make my payments with a customer service representative each month. This was such a terrible experience! "At StarTex Power, customer service is our number one priority." ?? I would highly NOT recommend this company.

Unhappy User from Dallas on September 22nd, 2014
This Company is a Cheat!
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I don't even feel like typing out all the problems I had with this Company. I just recommend going elsewhere. Don't fall for their rate if it is the cheapest, you will end up getting screwed over and paying way more. They are liars and thieves. Go with a Company that doesn't make its money by stealing from you.

Zachary Chittick from Houston on September 22nd, 2014
Sorry sorry people
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After 6 years with Startex I to stopped getting bills after changing my contract. I spoke with customer unservice 6 times no help. They promised they would not send a past due or turn off my service and now they are doing both. I'm running as far as I can. If they try to hit me with a termination fee I will pay it the same way they send there bills, never. Stick it where the sun don't shine Startex.

Robin Burke from Houston on September 20th, 2014
It's easy to start but to renew....
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Contract came to an end....they raised their rates (not a biggie) but when you try to renew....it's MORE! compared to what's in their mailings. You call and speak to someone, they play the tag game and send you to another operator in which you are on hold for a Loooooonnnnnnngggggg time! Finally gave up as it seems they don't care about my account so I left.....see ya StarTex!

Mike from Houston on September 11th, 2014
Poor Customer Service
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Every time that I've been able to speak with someone at Startex Power they've been able to help me with my problem. However, they rarely respond to emails that you send them for service. I also have the Signals program on my computer that tracks when someone opens an email that you send - Startex typically takes 1 week to open my email.

When Startex Power switched software programs the system forced a move out on my account so my power was turned off unexpectedly and I was charged a big disconnect fee. They were able to turn it back on within the day, but it was frustrating that it was off at all and that I had to sign on with a higher rate. Since then I've been receiving letters from collections for the old account, which is very confusing because there seems to be no rhyme or reason to when they send the letters and I've been told several times by phone that the account is completely paid in full.

Jessie Casadaban from Irving on September 8th, 2014
Terrible Experience Trying to Cancel
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I had no problem with StarTex when I was a Customer. The problem came when I moved and had to cancel service. They charged a $150 early termination fee that they do very kindly offer to refund when you show proof that you moved. That was good news! The bad news is it's now been 7 months since I cancelled service and I STILL haven't received my full refund. It's been 7 months of back and forth emails and phone calls to get it resolved. I will say each person I've talked to has been very kind and professional, but the problem is they don't follow up when they say they will and haven't resolved the situation for an extraordinarily long amount of time. I have wasted so much time having to email and call to get this handled. They were a fine provider, rates were good, and the people are nice--but this experience has been so so frustrating.

Chelsea from Dallas on August 28th, 2014
Overcharged!
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I renewed with StarTex after my original contract ended and received a confirmation that my order was received. Three months later I figured out that my renewal had NOT gone through in spite of the confirmation I had received and that StarTex had been charging me much higher non contract rates. I had been overcharged several hundred dollars! It was an act of congress to get a refund! I will never do business with them again.

Beth from Flower Mound on August 15th, 2014
Once Great - Not Anymore!
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Was a loyal customer for years, but recently their decline in customer service and care has made me reconsider. They were always so great about letting me know when my contract was about to expire (a huge perk in my opinion) and providing me different renewal plans with incentives based on length of service I could sign up for. This must be a thing of the past. I did not get a renewal notice this time (via email or postal mail) what I got was a big fat bill with outrageously charges once my contract had lapsed. I called customer services and they were anything but helpful - all they tried to do was push me into another contract. When I was on hold for nearly 10 minutes I had time to explore other much, much more reasonable options and told the customer service agent I'd be taking my business elsewhere. They couldn't care less. After over 5 years of customer loyalty, I feel that this company has gone downhill. I would not recommend them at all!

Troy from Dallas on August 14th, 2014
Worst online systems ever
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First bill came in LESS than 2 weeks of service
Tried to sign up online and their system is down
Tried to call their customer service ...and no one answers ( during hours 0
First impression is this is a slockey outfit and not recommended

Susan from Dallas on June 18th, 2014
Broken Promises & Horrible CS from a former great company
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I have been with Startex for over 3 years and had nothing but praise until Constellation took over. When renewing the new offered rates charged 9.95 for low use. I called to cancel and was offered to stay at same rate I previously had. When my contract was not updated and my bill was late I spent more then 20 hours on phone trying to get my bill and to get Startex to honor agreed on bill. It is now 7 months later and my bills are still messed up and I cannot get a straight answer from Customer Service or a promised call back from a supervisor. Something is seriously wrong with this company as they don't have the ability to bill correctly and customer service does not have the ability to resolve or correct any issue. In the past 7 months my bills have twice skipped months and I still don't believe they are charging me the correct rate. The really sad part is a call to this companies customer service will not resolve any issue.

Rob from Austin on June 13th, 2014
Loyal Customer for Many Years - Not Anymore
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Since the buyout from Constellation Energy - this company definitely no longer understands customer service. They are hard to reach and the folks I have talked to are rude now in customer service. I have been a loyal customer for many, many years and never shopped the prices until now. I will definitely not stay with StarTex when my contract is up in the next few days. I am making a switch!

Mary Patrick from Houston on June 11th, 2014
SCAM!!!
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BAD-BAD-BAD
I was told when I renewed my contract that there will b no monthly charge even if I didn't use the minimum monthly KW, but they did charge me $9.95 & after I requested to investigate what the rep told me on the ph, they said that I agreed to that, but when I told them to let me listen to the recorded conversation, they said no! They also didn't want to give me the address to their legal dept so I can send them a letter from my Atty.
DO NOT SIGN UP WITH THIS CO!!!
BAD-BAD-BAD

Adi Sharon from Houston on June 11th, 2014
Run before you sign up!
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I have been a customer for 6 years with great service until now! Constellation needs to clean out their management team and start over with someone that knows the importance of customer service. You can not have customer service reps that can not correct problems. If you ask a billing question that needs an answer they have to contact billing. Oh and don't expect a call back. I have been working on a problem for two months and now my account is locked and they don't know how to in lock it so I can renew. Once I find out for sure my contract has indeed expired I am out of there.

The billing reps never talk to anyone. I feel bad for the service reps. They are on the firing line and it is not their fault. The management team does not allow them to make corrections as before. You never get to talk to anyone further up the chain of command. Get out while you can!

Louise from Lorena on June 4th, 2014
Don't honor online rate.
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I currently am signed up with StarTex and have been happy with them through my one year contract since moving into my home. Their renewal price offered was not competitive. After researching rates I went to renew through Powertochoose.org with StarTex because they had a competitive price advertised. After entering all mo information to sign up I got a pop up that said the rate was for new (move-in) customers only. It did not state this at powertocheeose.org. That's not good advertising. I'm switching to a different company for a better rate then they offered for my renewal. I wanted to stay with one company but they prevented that.

Mr. JB from Spring on June 1st, 2014
Adios Startex
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They changed their billing system without notifying their customers. Exceedingly long hold times and no response to emails. Double billing, unexplained charges/credits, uninformed customer service reps, increased rates. Stay away folks.

Mike from Houston on May 20th, 2014
Absolutely Horrible
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Same as all the other reviews, they changed their billing system without notifying their customers. Hold times exceedingly long so I tried emails, but those went unanswered. Customer service reps worthless, double billing, unexplained charges/credits, and rate increases to boot. Adios StarTex, never again.

Mike D from Houston on May 20th, 2014
Good riddance
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I was with StarTex for eight years and was happy until Constellation acquired them, but I just ditched them. Before Constellation, the phone got answered faster and they were willing to negotiate renewal rates to be competitive. Now you're likely to get stuck on hold when you call and they flatly refused to come off a rate that was 13% higher than a rate from a reputable competitor. Odd way to run a commodity business.

Mel from Houston on May 16th, 2014
They were great... not any more. Constellation is to blame.
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It all went down the toilet quick once Constellation completely took them over (2013). First they changed the website, which changed the bill payment system. Autopay doesn't work one month. It charges my card 5 times the next. Customer service is clueless after being on hold 75+ minutes.Before the sale, I was never on hold longer than 5 minutes, and customer service was knowledgeable and could fix mistakes! Not anymore.The rate I signed my contract changed - due to a "PUCT approved rate adjustment." They passed the charge on to me. It's their right - it says so in the contract.It's also my right to leave them after my contract is up. Marcie Zlotnik - you are deeply missed. She is no longer running things as of 2014.What a shame.

Brian from Fort Worth on May 12th, 2014
Seven year loyal customer bails out on Startex
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This was a great company. I got many friends to switch to them over the years. Now they are terrible. I gave them every chance to keep me as a customer. But customer service was terrible, rate plan options to renew were inflexible and expensive, and their recent billing changeover did not go well. Nice going Constellation...

Commish Of TX from Frisco on May 7th, 2014
No good
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If you ever have anything out of the ordinary happen on your account, there is no way to get any help or answers without RIDICULOUS wait times on the phone. They don't have an estimate for the wait time, and the hold music is the most frustrating short loop that repeatedly gets your hopes up. I relocated recently, and my husband called to arrange power. Apparently, he wasn't primary on the old address so he couldn't cancel the old account but they let him set up the new one. I cancelled the old one a couple of days later. Now, they are trying to collect an early termination fee for the first account even though it was a relocation. I have sent them documentation multiple times by email, but they continue calling to pester me to collect the money. When I return the call, I can never wait long enough to get a person on the line. They answer the phone immediately, but that initial person can only take payments or sign up new accounts, not provide customer service. Never been more irritated with a company before. I hate them. But now under a new 3 year contract fml.

DSS from Houston on May 7th, 2014
SO MAD AT THIS COMPANY
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I MOVED AND ITS BEEN MORE THAN A MONTH AND THEY TOLD ME I WOUKD RECIVE MY WELCOME PACKET IN 7-10 BUSINESS DAYS AND WITH ALL THE INFORMATION I NEED. I HAVE CALLED THEM 3 TIMES IS TILL HAVENT RECIVED NOTHING AND THEY SENT ME A EMAIL THAT MU BILL.IS READY TO VIEW ONLINE AND I CREATED AN ACCOUNT SND IT JUST SHOWS ERROR I AM SOO MAD IM ON THE PHONE WAITIBG FOR THEM TO ANDWER ME THE WAIT TIME IS RIDICULES OMG. I HAVE NEVER HAD SUCH A BAD EXPERIENCE LIKE THIS SMH!!!!

Ruby from Fort Worth on May 1st, 2014
Worst Electric Company
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We moved from one house to new one. Both had Startex Power, they charge us more than $800 for early termination fee. We faxed them the lease for tho old house as they ask then they said it was separate account
Worst company ever deal with

Phil from Saginaw on April 28th, 2014
They used to be great
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I have been with Startex for about 3 years now, they used to be awesome. Starting in late 2013/Early 2014, they cannot seem to send monthly bills and now in April it is worse. I cannot even log into my account and SEE invoices. Since they seem to have problems sending invoices on a consistent basis, I have to remember to go login to see what I am being billed for. For whatever reason, now I can only see the total due, not the itemized bill. That is just NOT acceptable! Waiting a response as to why I cannot see my bill and when will I be able to! Whatever their problems are, just seem to be getting worse

Danelle Ericson from Dallas on April 27th, 2014
Mr
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Sorry customer service, they will not answer the phone

Gene from Grand Prairie on April 22nd, 2014
Too Dumb to Serve
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Some people are just simply too stupid to run a company of any kind. I sincerely doubt these idiots could operate a Lemonade stand much less an electric company. Service is a complete zero and their website looks like a Kindergarten class project gone wrong. It's not worth the trouble to save some money.

Raider from Dallas on April 21st, 2014
STAY AWAY!
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I was forced to use StarTex Power after a recent move. I have never dealt with a more incompetent company in all my life. Honestly. I have had numerous problems and tried every avenue they provide to resolve them. Wait time is always at least 30 minutes. Nobody ever calls me back. Nobody responds to complaint email or any email for that matter. Trust me, stay away.

Matt Elkins from Dallas on April 21st, 2014
NOT EVEN WORTH ONE STAR
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Canceled everyones autopay in December. Have had payments automatically deducted for at least 4-5 years. Didn't notice nothing was coming out of my checking account. Son came home and was looking for a scholarship application. I saw a pink bill and it said disconnect on 5 April. Since today was the 13th I figured it was a mistake. Went online to make sure today, and couldn't get in. Called, and after holding for an hour was advised that my lights were in fact cut off today. I would need to pay the bill and get charged a 20 reconnect fee. Called my son, he said the lights are not off. I paid the balance and called. After holding another hour, to tell them to remove the reconnect fee because it was never disconnected. They said it didn't matter, as long as a disconnect order has been sent, they will charge the charge, and will not waive it.

JD from Houston on April 15th, 2014
Poor Customer Service
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Switched from Startex with their minimum usage fee to another company that does not have one. Startex owes me several hundred dollars from a balanced billing account. Four months later, I am still waiting for my refund. Calls and emails to their so called top notch Customer Service go nowhere.

Frustrated from Houston on April 14th, 2014
Extremely disappointed in service
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I have been a customer of Star Tex for the past 4-5 years and was very pleased with their service until the beginning of this year. I have to go two months before receiving a bill, and I have yet to receive a bill for March. I have sent numerous email to Star Tex requesting the status and have received absolutely no response to my questions. I have called Customer Service many, many times since February and the shortest wait time has been 47 minutes. Asked one time for a manager to call me, and it took five days for a return call. If I had known all of this would happen, I would NOT have renewed my contract and as soon as it expires, I will be finding another provider. Was told the other day, the reason for the delay is because they are having to manually to calculate the invoices which is absolutely ridiculous. I would really be nice to talk with someone on the phone that really knows what is happening with my account.
If I had known all of this would happen, I would NOT have renewed my contract and as soon as it expires, I will be finding another provider.

Cynthia Prewitt from Fort Worth on April 10th, 2014
Customer Service Fallen Way Down
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I signed up with StarTex last year because of the fabulous reviews. But I have been mightily disappointed. The difficulties with the website "upgrade" were bad enough, but now I received the notice that my renewal will be month-to-month at a much higher price, of course. No information given on the rate to renew for a year or any other period of time. I checked Power-to-Choose and found only a 3-month plan. I called customer twice because I didn't believe that, and the wait to speak to someone is 30 minutes!!! Who has time to be on hold for hour? What are they thinking? I emailed last week, got an automated response that it would be answered, and still no answer. So how on earth are you supposed to get a hold of these people in order to get information about renewal? I have no choice but to switch companies.

Hazel Greenberg from Houston on April 8th, 2014
Very Disappointed!!!
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I have been a customer for years. I can't believe the crap this company has pulled!!! In November my bill was $80...in December more than $400. I work 12 hours a day and live alone. There is no way on Gods green earth I could ever use that much electricity for a bill that high. Each month it has creeped back down but not much. Customer service was a joke. They told me that the meter was read correctly and I was on the hook for the money. Very dissatisfied. If my review helps someone research further bedford entering into a contract with this shady business than my job is done!!

Lynn from Euless on April 1st, 2014
Star Tex does not deserve a rating
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I recently moved from Houston, TX to Mansfield, TX. I called a week in advance to have my electric service transferred to my new address. Upon arrival to my new address, the electricity had not been transferred as scheduled. I immediately contacted Star Tex Power and was told by a representative that the service was inadvertently applied to the wrong address and that it would be corrected by the end of the day. Well not only did the idiot change the service to the CORRECT address, she NEVER REMOVED the WRONG ADDRESS. I've been billed for TWO residences and cannot get ANYONE in this awful company to rectify the situation after THREE MONTHS. I cannot wait until this contract is up, where I will definitely be switching companies. In the meantime I am consulting with an attorney. DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY!

Kim Player from Mansfield on March 28th, 2014
Awful Customer Service
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During the past few months they went through some type of overhaul with their payments systems and it has caused a lot of issues. I even received a letter in the mail in the beginning of Feb. saying that I would receive a $25 credit to my account because they acknowledged the issues. It is now March 26th and I have yet to receive any type of credit to my account. I have never waited on their customer service line for less than an hour.

Dan from Houston on March 26th, 2014
What happened to this company?
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Didn't receive my March bill when I was expecting it. Finally, it showed up on line. I was billed for 832 kwh. The cost for electricity was about $90. They added an additional $1900.00 to the bill. It was itemized as a "check refund". When calling, the wait is usually over 45 minutes. I got ahold of a guy in another department who said he would e-mail my concerns to the appropriate department. The next day someone called and left me a voice mail saying they were working on it and would call me back. They didn't. They don't respond to e-mails. Finally spoke to another rep who couldn't explain the added charge. It's been almost a week and they still haven't corrected the bill. My contract expires this August. I'll be looking elsewhere. I have been with StarTex for about 4 years. I have never received such horrible customer service from anyone like this. Called Constellation....they don't seem to care. It's time for a PUC complaint.

Jeff Samuels from Houston on March 24th, 2014
Poor Billing and Customer Service
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We have been with Star Tex for Several years without issue. Upon renewal this year we first did not receive a bill in February. When I enquired I was told Centerpoint did not read my meter. When I received both invoices on the same day the meter reads were listed for Feb on one and March on the other. The total amount of the two bills was charged to my credit card twice and I have been cut off from hold twice waiting for customer service to get this resolved.When I brought the billing issue to their attention I was promised a call back from the "Presidents Group" as I wanted to terminate my contract at no penalty as they were not invoicing monthly as agreed. I also found out they have no staff in place to monitor incoming information and ensure bills are sent out on time. What I got instead was a form letter promising a $25.00 credit that I did not see applied when I received the bills. The credit alone was insulting enough. Own your issues and solve them instead of cowardly holding people hostage behind contracts that are not being maintained in good faith. The number of times "Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns" appears as a stock answer on this website should serve as a warning to any potential customers.One of there competitors will eventually run a plan that will pay my cancellation fee and I intend to jump all over it. The lack of customer service and accountability is unforgiveable.

Chris Raymond from Houston on March 18th, 2014
Would NOT Recommend-Horrible Customer Service
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My problem is with billing and customer service. When you need to talk to someone, do you want to hold for an hour. If you do, this might be the company for you. We use online bill pay. StarTex stated that they didn't receive an electronic payment even though we had proof from Chase bank. They even went so far as to say they didn't receive electronic payments. Something is very fishy. Chase even laughed when they stated they don't take electronic payments? They asked if you could pay over the phone. When I said yes, they said they take electronic payments. When you call, you are on hold for 45 minutes or longer. If I were you, I would go with a company that is honest and you can actually get ahold of. My advice, stay far away from them. Anything we saved was spent on my time to deal with the payment issue.

Stephany from Keller on March 13th, 2014
BEWARE!!!! Incorrect charges, FOREVER WAIT TIME!!!
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Customer since 2011. GREAT COMPANY UNTIL A FEW MONTHS AGO.

My monthly bill(s) have more than TRIPLED (from$ 80.00 - $ 350.00) with NO ADDITIONAL ELECTRICITY USED! Have made SEVERAL calls. NO ONE HAS ANSWERS. Suggested we are turning all the lights on at one time....power surge.

LOCATION IS AN EMPTY NON RENTED LOCATION.

WAIT time for phone calls averaged well OVER the 30 minutes they project!! Today, I spent almost an hour waiting to speak to a representative. Several times I have been disconnected while they put me on hold to research this. Another 30 plus minutes on hold.... TOTALLY NOT ACCEPTABLE!

In their favor, once you speak to a representative, they are pleasant and try to be helpful. Unfortunately, their answers are generalized. Since December, I have asked to speak to a supervisor. 16 calls later, someone actually did call me back. They were going to look into the problem. Never heard back re: solution. So NOTHING HAS CHANGED. SO VERY UNHAPPY!!! BEWARE!!!!

SHOPPING FOR ANOTHER COMPANY!!!! STARTEK HAS LOST MY RESPECT!!!

Carolyn Wagner from Wharton on March 7th, 2014
Customer Service and Billing Pathetic
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I am not gonna give even 1 star. I was basically enrolled on AutoPay and everything was fine until last December. Suddenly, I noticed that my CC was not getting any bills for electricity. I just noticed by accident after 3 months!!! I am trying to get hold of the customer care and understand why that happened and on the call for the past 58 minutes and counting but havent got a chance to speak to the customer care yet...Its not worth it...I am moving out for sure!

BJ007 from Houston on March 5th, 2014
Time to Go
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I've been very pleased with StarTex Power however when my 1 year contract is up in a few weeks my rate will jump 6 cents a Kwh !! It's time to start shopping around. I really don't want to leave but I can't afford the higher rates.

Joan from Angleton on March 2nd, 2014
Horrible Service
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Not anymore, very disappointed with the service now, I have been trying to get a customer representative on the phone for the past 3 days, what happened to the great customer service? now I have to wait 30-40 mins to get someone on the phone or even after waiting for more than 30 mins they just hang up the call? what kind of business is this? this is ridiculous.

Jose from Irving on February 27th, 2014
Poor Customer Service
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I've been a Star Tex customer for 4 years now. Customer Service Rates right up there with Charter Cable. If you enjoy being on hold for 30 minutes to 1 hour plus, then Star Tex is the Company for you. Since the billing change over in January they have consistently sent e-mails stating that my account is past due, even though I spent an hour on hold re-authorizingt my automatic draft account. They really need to get their act together or they will soon be hated as much as Charter Cable/TXU and the Rest of the MONOPOLYS.

Larry Ledbetter from Kennedale on February 26th, 2014
Horrible customer service
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I waited on the phone for 25mins, to be told I needed to talk to budget billing dept, waited for 15mins and hung up. Their reps are clueless, the co. needs to hire more staff.

Lance Hall from Richardson on February 24th, 2014
One the fence
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I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the market but all my hassle free experience with them I felt a couple of cents for less hassle was worth it. At least much better than a former company known by me as Second to last Choice (First Choice) but... Since being bought out by Constellation it seems this luxury will cost me more. or will it? Startex give me a reason why I should stay? Last year your company allowed a digit drop. This year I waited to see this offer and....nothing, well except much higher prices. I will be calling to see if you can offer something to keep a customer. If not I guess you will leave me no choice but to jump the fence and swim with the sharks again. Wish me luck.I got my lube and a speedo just in case.

DH from Lewisville on February 17th, 2014
What happen to this company?
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This company use to be great, it had good prices and great customer service. I've called twice to make changes to my account and after 45 minutes both time on the phone waiting, waiting, waiting, on what they call a 30 minute wait, I gave up. My contract is up soon, so I will be looking now for another company. This company needs to get their act together.

Netz59 from Missouri City on February 17th, 2014
Since bought out by Constellation - STINKS !!!!!!!!!!!!
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I have been with StarTex Power for 4 years. they were a grat company - good rates and good customer service. Now - the rates are extremely high. They are pushing the envelope legally as far as making changes without proper notification etc. I have no plans to renew unless there is a significant change in this company before my contract expires.

Fed Up In Fort Worth from Fort Worth on February 15th, 2014
No phone answered all day Friday 2/14/2014 Ridiculous. Hire more help!
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I have been with Star Tex Power 3 years. Probably will switch. 12 month rates are too high.
Supervisors lied to me. Let a Manager try to get through. Good luck Constellation on your stock sales.
The mule kicks you once its the mules fault. Twice its your own.!!!!!!!!!!!!!!!

James H Barker from Zavalla on February 14th, 2014
A sorry company
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After the switch, this company is worth a flip!

Adrian Watson from Burleson on February 3rd, 2014
Cutomer Service - take a nap while you wait
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Website account management is problematic. I called customer service last month and had to wait for 22 minutes. I'm on the phone again, its over 28 minutes and no luck yet. Startex Power, where customers see stars. Service charges have doubled.

James from Irving on January 30th, 2014
You have got to be kidding!
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Good grief! I just got my first bill from StarTex and I believe that I chose the wrong company to provide my electricity.I retired and moved from MN back home to TX last month and I can't believe how much more expensive electricity is here than with my electric coop back in MN. I am now paying 12.333/KwH here after paying 5.4/KwH in MN. I live in a 750 sq ft apt and I make a concerted effort to conserve on my energy usage. The very same amount of KwH would have cost me $35.91 in MN rather than the outlandish price of $81.99. $46 Is $46.regardless of whether or not I am on a fixed budget or not. It's illogical to keep paying a high rate like this one! After only one month with StarTex, I'll be looking elsewhere!

Cindy from Tyler on January 27th, 2014
Startex refuses to apply payment properly after I sent them copy of cancelled check
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I've been with Startex for a few years, and I have learned that they lack the competence to process 2 invoices (for 2 accounts I have) that I mailed them in their own envelope. They cashed the check but refused to apply the money to my accounts. Then they threatened to cut off my service if I didn't pay the amount due (of which the money had already been received, accepted and cashed!). I had to give them a credit card over the phone to stop my power from being cut off. I sent then a copy of the front and back of the cancelled check along with emails AND THEY STILL DIDN'T ALLOCATE THE FUNDS TO MY ACCOUNT PROPERLY.Customer service is a joke as these folks dont even know how StarTex does the billing, how they apply funds received and then they tell me the computer allocates the money a certain way when its received. Well, if that's the case, why the heck do they have a line below the amount due on the invoice where we the customer are asked to fill in how we want the check allocated ??????? This alone is mis-representation and another scam to squeeze WRONGFUL late charges out of you. Anyone out there know of a good lawyer to sue this company? I'm confident in a suit we can get their records of 1,000's of people they do this to all the time to add as additional plaintiffs.

Richard N. from Houston on January 14th, 2014
RATE CHANGED FROM 8.5 TO 14.4 KWH
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THE CONTRACT EXPIRED. THE RATE JUMPED FROM 8.5 TO 14.4 KWH. A PRICE THAT WAS NOT CONSISTENT WITH ANY OTHER RATES -- DEFINITELY A RIPOFF ! I OVERLOOKED THE EXPIRATION OF THE CONTRACT DUE TO A DEATH IN THE FAMILY AND NEVER GOT A NOTICE FROM STARTEX. I EXPLAINED THE SITUATION WITH THE SUPERVISOR. THE SUPERVISOR/COMPANY WOULD NOT GIVE ME A BREAK.

CHRIS from Fort Worth on January 13th, 2014
Leaving after seven years
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I have had Startex Power for seven years and was pretty pleased. Recently (and without notice) they raised the minimum usage level from 500 kwh to 1000 kwh and DOUBLED the minimum usage fee from $4.95 to $9.95. I don't plan on paying an extra $10 a month for at least half the year for being conservative with my energy. There's way too much competition with power companies where I live for that. I will be cancelling and switching the minute my contract expires.

Cathy Whalen from Houston on January 12th, 2014
Startex came through
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After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not and planned on changing. When I called in to changed I told them they would have to leave me with the current usage fee of 4.99 for usage lessfor then 499Kwh to stay with them and they said yes! I am sure every apartment owner is upset with these new fees but show around and call Startex before you switch and politely ask. Maybe they do want to keep their Apt customers after all.

Rob Smith from Austin on December 27th, 2013
A Nightmare
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I have been a customer for several years and I have eight accounts. Recently, someone (probably a new college graduate without any business experience whatsoever) at StarTex decided to change a working and functional website and webpage. Consequently, now I am getting bills for bills that have been paid already and the webpage does not allow a review of the bill. I have sent more than a dozen complaints via emails and in response I got nothing but a computerized email that someone would contact me within 1 business day. Now is over two weeks and no one has contacted me. However,, instead I received threatening email that my services will be disconnected. This company WAS good at one time but now it went down to worse company. The customer service is worse that Best Buy. Time to move on and never to return. Goodbye StarTex.

David from Sugarland on December 26th, 2013
Changing for the worse!
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First let me say the responses from Startex seem like corporate doubletalk. After some people contacted CS 3 times with an issue Startex says to write them, Really? I have been a customer over seven years but if the Min usage charge changes to 9.99 for <1000 then you will lose me also. It is very sad to see this former great company push away loyal customers and not give personal helpful replies here. -1

Robert Smith from Austin on December 20th, 2013
Thanks StarTex for charging $9.95 per month to use LESS electricity!
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I've been a StarTex power customer for 2 years and my renewal is approaching. To my surprise StarTex has decided to increase the penalty for conserving electricity from $4.99 to $9.95 per month and raised the usage from <500kwh to <1000kwh. Use LESS pay MORE. What a deal! I called Customer Service and was basically told 'too bad, so sad'. It's time to start shopping again and I suggest you do the same.

KH from Plano on December 9th, 2013
Too Expensive - 6 years loyal customer
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Was a 6 year loyal customer, no longer. Their rates are no longer competitive and now they are charging an additional $9.95 because I don't use ENOUGH electricity. Really. Called and stated I would not be renewing and customer service could have cared less. Bye bye.

Will Wisenbaker from Irving on December 4th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on March 9th, 2014

Terrible Customer Service and Beware of Usage Fees
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I've been with StarTex for close to four years and have been happy. However, I recently renewed for six months with StarTex and wasn't told verbally the minimum usage fee is now 1,000 KwH instead of 500 and was hit with a $9.95 fee. hen I called to express my concern to customer service, Angie became belligerent and confrontational. Not only did the meter reading not go for the full month, it was only 29 days and I was barely under the usage. When I tried to explain this she said Oncor controls it and they weren't removing it. It was one of the worst customer service experiences I've ever had. I asked for a supervisor and am still waiting on a call back. Avoid these guys at all costs--they no longer value their customers from what I can tell. I would cancel them tomorrow but will get hit with a $150 cancellation fee.

Brendon Cearley from Round Rock on November 19th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on March 9th, 2014

Terrible Customer Service and Beware of Usage Fees
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When I renewed, they changed the minimum usage fee from 500 to 1,000 KwH per month without telling me on the phone. I got a minimum usage fee hit of $10. When I called to express concern, the customer service agent named Angie became belligerent and confrontational and fought me tooth and nail on removing the charge. I am still waiting on a call back from the supervisor. Stay away from these guys.

BJ from Austin on November 19th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on March 9th, 2014

They Told Me When I Signed Up No Security Deposit..They Lied
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I just signed up for Startex service and 4 days later get a bill for a $350 security deposit. The rep told me no security deposit. He lied. I will be contacting the Texas State Attorney General and will be abrogating this contract.

David Wysong from Irving on October 22nd, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

StarTex Power on October 28th, 2013

Whatch out for Star Tex contract
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I have been with Star Tex a few years and let contract expire, they go straight to the highest rate they can give you in my case from .9 to .14 increasing my bill by more than a third. They do not care about retaining there customers, I would not suggest them to any one, they give you the excuse of sorry that what it is, when just about every other company out there has month to month for about .10 average. THATS bad business policy and that's how you loose customers. Thanks Ken

KB Lue from Houston on October 8th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Ken Lue to discuss this issue.

StarTex Power on October 10th, 2013

Rates no longer competitive for long term loyal customers!
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Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared and are no longer competitive. For a 12 month fixed contract they are offering 9.6c per kwh when competitors are offering 8.4c per kwh. Sorry StarTex. I've called a couple of times but was told this was your best offer. Hate to leave, but you leave me no choice. Maybe next year you'll offer me a better rate to come back???

MJohnson from Houston on August 29th, 2013

Thank you for your feedback. StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on October 7th, 2013

Watch out your bill!!!!!
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I've been with this company for over 3 years. I used to really happy with the rate they have to offer until this year. I did not receive any contract expire like I used to. The price went up and I did not know because they did not send me the bill in the mail any more. I called in to ask why I was not notified this year. The representative said it was sent out both in the mail and e-mail.. I checked many times from all the mails I had but not found. The new rate for renew changed from $4.99 for min 499 kWh to$9.45.. I told him I was offered from Reliant Energy with lower rate plus $150 credit, he said he cannot do anything about. Okay then.. time to say bye..

Nipapak K. from Houston on August 26th, 2013

Thank you for bringing this matter to our attention and thank you for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.

StarTex Power on October 7th, 2013

Very good experience
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I used StarTex for several years because they had very competitive rates but as of late the rates have not been as good, so I switched to a different company. However, while I was with StarTex I was very happy with them. Switching away was no problem in fact they called me after I had switched and wanted to know why... when I told them, they said they would be able to offer me a private competitive rate to keep my business but I had already signed the contract. I'll call them again when this contract is up!

Adam from Grand Prairie on August 16th, 2013

Thank you Adam for your kind words as we take Customer Service seriously and as our customers are our #1 Priority. We look forward to being your electric provider again in the future.

StarTex Power on October 7th, 2013

Easy
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I signed up for a six month plan and everything went smooth. Connection, (online) billing and payment, and disconnection when I moved out all went smooth and without surprises. I had great service every time I called customer service. They didn't have the best price, but I would rather pay an extra cent/kwH than have to deal with incompetence.

B C from Fort Worth on August 14th, 2013

StarTex Power appreciates the opportunity to respond to this posting. Thank you for your compliments regarding StarTex Power and customer service. StarTex Power value your feedback.

StarTex Power on October 7th, 2013

Star Tex is non compliant with our electric situation
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Star Tx Power has been marketing Garland TX. 80 % of our city is served by Garland Power and Light - a muni through the TMPA. This is a result of a senate bill of some years back. ST is leaving personal information on the door for all to see. I have received complaints from our neighborhood. I called ST and after several numbers and a disappointing rejection ,I did what the ST customer service manager angrily told me- ' Contact your city leaders" .I did as well as let citizen on patrol know to look for strangers .I let our neighborhood officer know also. I called ST and finessed my way to a real person in ILL. He gave me the number of a woman in TX as he understood. She has not called back all day. Customer service told me they did not go door to door. I confronted him with the fact that we have the flyers.I am heartsick that an elderly person or an ESL person could be an easy target and create a contract that they cannot use.
ST - pls fix this! We cannot sign up with you in this area.

Lee Lutz from Garland on August 14th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on October 7th, 2013

Supervisor Hung Up On Me!!
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I have been battling for almost a week now to get a charge removed from my bill for $40. I have been a loyal customer for 2 years now. I have never called to complain. I've never not paid my bill. I've never had a credit on my account. After speaking with a customer service Rep and her supervisor I asked for a higher supervisor. Then I got Simon in the collections department. After stating my case to him he became very rude. He began talking over me. He was very snappy. I asked him about customer service and this is how you treat people and he said well I'm in the claims department and I can do that. Several more rude statements were made before I finally gave up and demanded his supervisor. He said there was no one else above him. He was the final spoken word on my matter at hand. He then cut me off to let me go. I told him to not hang up and connect me with someone else... And then he just hung up on me!!
I am so shocked at how I was treated. I'm in the customer service industry and I cannot believe that happened. So disappointed. I was such a fan too...

Jennifer Roady from Euless on August 12th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mrs. Roady to discuss this issue.

StarTex Power on October 7th, 2013

Pretty Good! No Problems.
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I used this company for over a year anf there were no real issues, They have excellent customer service and many free bill paying options. Pricing seemed about average compared to other companies. They ususlly answer the phone in under 2 minutes of u calling.

Cynthia from Irving on August 12th, 2013

StarTex Power appreciates the opportunity to respond to this posting. Thank you Cynthia for your compliments regarding StarTex Power and customer service. StarTex Power value your feedback.

StarTex Power on September 12th, 2013

3.5YRS USER
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I HAD STAR TEX FOR THE LAST 3.5YRS AND IT WAS GREAT IN EVERY SINGLE CATEGORY. JUST THE PRICE WAS NOT THE LOWEST ONE, BUT IM SURE IT WAS ALWAYS IN THE LOWEST 3.

ED MON from Dallas on July 22nd, 2013

StarTex Power appreciates the opportunity to respond to this post. Thank you Mr. Ed Mon for your comments. StarTex Powers' goal is to remain competitive in the Market.

StarTex Power on August 8th, 2013

$9.95 minimum usage charge on <1000 kwh doesn't make sense!!
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I have been a startex power customer for more than 3 years now. It's time for me to renew but was shocked to see the min charge increased from $4.99 to $9.95 and criteria changed from <500kwh to <1000kwh. I am a student and never use more than 1000kwh in a month. This is clearly a way to extract extra money from the customers as I will end up paying $120 a year just because I don't waste electricity! Outrageous!!Highly disappointed by this move from Startex.

AS from Houston on July 16th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on August 8th, 2013

StarTex is forcing the low usage customers to leave!
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I am facing the same minimum usage fee issue too!

StarTex paid no effort in retaining their current customers - and raise the minimum usage bar and penalty! They used to only charge $4.99 for usage below 500 kWh per month, but increased the fee to $9.33 for a minimum usage fee for 1000 kWh! Customer service rep is not helpful either and said there's nothing else she can do.

I hope Startex will keep their old policy to service users with lower usage (without penalizing them!)- or else they are just gonna drive their loyal customers away!

Ka Chan from Houston on July 9th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

StarTex Power on August 8th, 2013

Great rates for NEW customers
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If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next move before your contract is about to expire. I have used StarTex for a long time. Unfortunately, their rates went up, so I went away and singed a contract with another company. I contacted customer service a couple of times, and all went great. They speak good English and good Spanish and are professionals.

Luis Ramirez from Carrollton on July 7th, 2013

Thank you Mr. Ramirez for your kind words as we take Customer Service seriously and as our customers are our #1 Priority.

StarTex Power on August 8th, 2013

Disappointed
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After having Star Tex Power for a couple of years I wanted to transfer my service to my new home. I was unable to do so, because they do not update their systems. I was forced to find another company. Even after being in the new home 9 months, Star Tex still has our home listed as a commercial meter. I was even told by the customer service rep to just pay commercial pricing! Before we moved into the home Center Point was sent out to verify if it is indeed commercial or residential. After verification Star Tex is the only company that has us listed as a commercial meter. Very disappointed.

K Mc Cloud from Houston/rosenberg on July 4th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on August 8th, 2013

Used to love...not anymore
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I have been with StarTex since July 2009. Every year, I have renewed with the 12 month contract, and I have been very happy. No issues with billing, and when I have had to contact them (I believe only twice over almost 4 years), no issues. They have resolved things to my satisfaction each and everytime. This year, I go to renew...wham, 9.99 fee unless you use 1,000 KwH. Well, my family only does that about 3 times a year. I was ok with the 4.99 fee for 500 kw, as we usually do that. I had seen some people talk about calling their CS and that they could offer the 4.99. Not true...just got off the phone with them, and they said I could only do the 9.99 fee. So, I guess I go with another company now. I am not willing to pay 9.99 a month because I don't leave my lights on and run the AC 24/7. Ridiculous...

Lance Rayborn from Pflugerville on July 3rd, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

StarTex Power on August 7th, 2013

Great Company
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They were my electricity provider for 2 years while in college. My 6 mo. contract at my current residence is about to expire. Unfortunatelly, I have move on to a diff. provider for better rates.

Luis Ramirez from Carrollton on July 2nd, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on August 7th, 2013

Minimum Usage Fee increase
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I was a customer before they were bought by Constellation Energy. I called them shortly afterwards and told them I would give them a chance. One of the deciding factors in choosing them in the first place was the minimum usage fee. I use below 500 kWh one month a year (maybe) and in the past 12 months I have used below 1000 kWh 9 months. With the new minimum usage fee increase and not offering anything below a 12 month plan. I will be paying an extra $90 a year. I have decided to fire StarTex and switched providers. They were charging $4.99 as a minimum usage fee below 500 kWh. Now they are charging $9.95 for a minimum usage fee below 999 kWh. I did call customer service to see if there was anything they could do, since I had been a customer for over 3 years. I was told they have had meetings and was nothing they could do about waiving this fee or modifying it.

R. L. Allen from Sachse on July 1st, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mrs. R. L. Sachse to discuss this issue.

StarTex Power on August 7th, 2013

Need to read your bill statement
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A note of advise: you need to read your monthly bill statement, and also be careful when you switch even after the contract expires. Additional charge is adding to your account every so often. Hate to call in every time to argue, but you can try to get over charged money back.

Bob H from Dallas on June 28th, 2013

Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your StarTex Power invoice. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.

StarTex Power on July 25th, 2013

I want to renew with them, but not competitive for loyal 5+ yr customers
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I was truly hoping to stay with this company after being a customer for about 5 years. I've had excellent customer service since day one and great rates each 12 month renewal. This year I just can't seem to get a rate in the range I am seeking and will probably have to look elsewhere. I wanted to lock in for 24 months but they are higher than several others and just won't budge. Oh well, that's the world of competition!

Kim G from Pinehurst on June 25th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on July 25th, 2013

Renewing with Star Tex
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My contract with Star Tex was about to expire, so I spent much time researching various plans and rates offered by providers in our area. I wanted to see if I could secure a better rate with a company that also scored well on customer satisfaction. After an exhausting search, I called Star Tex to clarify information on their website; all my questions were answered thoroughly in a patient and easy-to-understand manner by customer service agent Ashley. Based on past personal experience, as well as current information, I have chosen to renew with Star Tex.

Satisfied Customer from Coppell on June 25th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as our customers are our #1 Priority. We are pleased to know we were able to provide you with the answers you requested and that you allowed StarTex Power to continue as your Retail Electric Provider.

StarTex Power on July 25th, 2013

Pricing seems less competitive after Constellation acquired StarTex
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Pricing seems less competitive after Constellation acquired StarTex. After several years with StarTex we have switched to another provider for a lower rate on this renewal. StarTex changing the minimum usage fee from $4.99 for less than 500 kwh to $9.99 for less than 1000 kwh was yet another reason to switch. During the months between A/C and heat we use less than 1000 and more than 500 kwh and it's an insult to be gouged. The folks from Maryland can go back from whence they came. And shame on the Texans (if there actually were any to begin with) for selling out! I guess the founders made their money and ran.

Roscoe from Richardson on June 25th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on July 25th, 2013

Excellent Customer Service
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The day after I posted a review on this web site, a StarTex representative contacted me about my review. She lowered the minimum usage fee to $4.99 and the minimum kWh threshold to 500. She renegotiated my contract to my full satisfaction, and now I'm a very happy customer. I wish I had been able to amend my earlier review, but instead, I just posted a new one here.I'm very grateful to have had this web site to research companies. With it, I was able to negotiate a new contract with my preferred energy provider. Thank you!

Virginia Vigmostad from Fort Worth on June 18th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We have reached out to Mrs. Vigmostad to thanked her for our comments.

StarTex Power on July 25th, 2013

They don't want to retain their customers
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It has come time for me to renew my contract with StarTex. If I use below 500 kWh per month, they were charging me $4.99 as a minimum usage fee. Now they want to charge me $9.33 for a minimum usage fee for 1000 kWh, but I normally only between 500 and 900 kWh per month. This is a double whammy for me, which will be about a $100 increase per year in energy costs for me. When I tried to call and talk to customer service, she was nonplussed and told me that she couldn't do anything about retaining my custom. Sad really, as I like to be a loyal customer. Doubling the fees is a heavy-handed way to hike their rates. Before this, I had been very happy with them.

Virginia Vigmostad from Fort Worth on June 17th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mrs. Vigmostad to discuss this issue.

StarTex Power on June 18th, 2013

Company keeps going down hill.....................
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I have been a Star Tex Customer prior to the acquisition. Their Customer Service used to be good. Their pricing used to be competitive. I will probably not have a choice this year and will have to change providers. The rate I have been quoted for renewal screams LEAVE! They are not even in the market of competing for business anymore. Their competitors have got them beat in pricing.

They got paid on time, and I have been a loyal client. There is no reward in loyalty.

Mandy from Hutchins on June 17th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on June 18th, 2013

Power OK; Integrity, Not
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Our power service has been fine but it's time to renew our contract and I am reluctant to do it. Startex is not 100% honest and this is why I say this.We had a sparking line outside our window so we did the natural thing: we called the emergency number on our bill. This is actually a number for Centerpoint, who shares guilt in the following fiasco. They sent out a technician to see about the situation. The tech concluded that the line belonged to our landlord, not them, and promptly left. The cost for 2 minutes of this guy's time? $50 on our next bill. They never once notified us of this charge; if they had, we wouldn't have called Startex-Centerpoint. We'd have called 911.Startex was nothing but evasive when I called multiple times to tell them I was never informed of the $50 charge. It was either pay or get dropped. In the end I paid when I realized their system is designed to frustrate you to the point that you'll just give up. They never issued so much as an apology. Disgusting behavior. We hate them for that.

Julian Morrison from Houston on June 6th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, the $50 fee that was charged is not a hidden fee from StarTex Power - it is a trip charge from Centerpoint Energy that your electric provider has to bill to you on their behalf - per the PUCT. Centerpoint has been contacted today regarding the dispute and an email is being sent to you regarding the outage call that was made to them and how to get proof of what did or did not take place during the call. StarTex Power appreciates the opportunity to address your concerns.

StarTex Power on June 18th, 2013

I'm Happy
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Not the best rates, but better than dealing with headaches induced by the other providers. Establishing service was easy and no complaints the billing.

BC from Fort Worth on June 1st, 2013

Thank you for your remarks - StarTex Power appreciates your patronage.

StarTex Power on June 18th, 2013

Not competitive
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I have been with StarTex for 2 years now. I have never had any issues with them; they provide wonderful customer service, send bills and expiration notices in a timely manner, and provide easy on-line payment availability. I have recommended them more than once to friends. However, my contract is about to expire and I am sad to say I will have to switch for a more competitive rate. Their offer for a fixed rate is over 10% higher than other companies, and their promotion is a simple $10 gift card.

Lindsay Rhodes from Pearland on May 31st, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on June 18th, 2013

Bait and Switch, Stay Away
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Their variable rate plan was great the first month, then the price per kwh doubled the second and subsequent months. They lure you with attractive rates. A bait and switch scheme for sure..

Steve T. from Magnolia on May 31st, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concernss very seriously. The variable rate plan is not a fixed price protection. A variable plan is never recommended for more than a month because the rate can change at any time. Fixed price protection is what we like to offer. When StarTex Power offer a discounted variable rate, it is only good for 1 full service period and is something the customer have the right to select. StarTex Power would prefer a customer to select a fixed price plan to protect the rate for more than 1 month. If you would like to discuss this issue further please email your account information to Service@StarTexPower.com and we will be happy to assist you.

StarTex Power on June 18th, 2013

REnewed many times but.......conflicted
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I am a long time Customer of Startex and I am so very conflicted because I had this service at two residences. Before the merger they were so superb. I referred friends to this company. Since Oct 2010, I have not been totally happy but tolerant of the services. . It is time to review and renew my services again and. I am leaning to shopping around. My rates end on 060213 and I have spoke to the customer service but. I wasn't happy with the response. Two years ago I was over charged with the smart meter installed on the new home I bought. HOHUM HOHUM, It was only me in the home at the time. I don't think I would recommend I only had one lost check, My mother was mad about it. Still conflicted.

Chris from Cedar Hill on May 26th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on June 18th, 2013

Switch over to Startex Power - they are GREAT
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If you are considering switching over power companies, I HIGHLY recommend Startex Power!!Switched over 2 years ago to a fantastic rate for 1 year. When my contract came up for renewal they did in fact mail me a letter a month before the contact was up to renew. I never got around to renewing until today, after going month to month for about a year (and even then my bills weren't that much higher than when I was on the contract). When I called today, I talked to a woman here in HOUSTON, who spoke fluent English and she asked what kind of term I was looking for. I told her if I could get the rate listed on the PowertoChoose website that would be great. I was waiting for the standard reply of "that is for new customers only." but SHE SAID "Yes we can do that. That plan is for new and renewing customers." I also asked her to look up what my average useage was per month and she pulled it right up without giving me attitude. LOVE IT!!!!!!We set up automatic draft payments through the Startex website (not through our bank's pay bills feature) and have had our payments posted every month on the due date with NO ISSUES. Now I know why they keep winning the BBB Customer Service Awards.

Lainie from Houston on May 23rd, 2013

Thank you for your remarks Mrs Lainie - StarTex Power appreciates your business.

StarTex Power on June 18th, 2013

Price is very restricted and high for existing customers
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We have been with Startexpower since 2006. It's always hard to get a better rate as an existing customer. Tried to talk to Startexpower cusomer service a few times about the rate a few years ago, the only answer was that they did not really need our business. Being a very loyal customer for seven years, it is sad to find out Startexpower does not need a loyal customer.
We do like to stay with one provider and do not like to always switch providers.

Mrs. Perry from Carrollton on May 22nd, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on June 18th, 2013

Non Competitive in Renewal Pricing
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Very few issues, customer since 2008. Not competitive in renewal pricing for the first time in 5 years. Sad to switch from a company with very few issues, competitive pricing is crucial in this economy as our employers have stopped giving raises.

Cari from Fort Worth on May 19th, 2013

StarTex Power would like the opportunity to address your concerns. Please email us at service@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.

StarTex Power on May 29th, 2013

Retention efforts fall short
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We locked in good rates for the last two years and looked at renewing today. The price pr Kwh change is radically higher. My wife talked with customer service to try to maintain a reasonable rate and was offered even higher rates. Not a good sign for retaining our custom. We recently persuaded our caregiver to switch over to StarTex (I know nothing about a referral plan, but that would be nice). We will advise her to closely monitor her account when it comes up for renewal. In the meantime, we will shop and most likely change over our service.

Wylie Phelps from Mansfield on May 16th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on May 29th, 2013

Ever increasing rates
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I have been a long time startex customer. Their rates for renewals are higher than for new customers. SSDD, This company was great when it first started, now it's just doing what every other business does. Gets customers, treats them right for a while and then and then raises the bills and the plans.... not worth it anymore...

Stephanie from Houston on May 9th, 2013

Thank you for your feedback Stephanie; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on May 29th, 2013

Startex does not want to retain its customers
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I have been a Startex customer for over 8 months (signed two, 3 month contracts and stayed on variable rates for the remaining months). I reached out to their customer service via their website chat option and was told that they couldn't offer me the same rate as advertised on Powertochoose.org because those prices were not available for renewals, even though I am out of my contract. It seems that the company is more focused on getting new customers rather than retaining their current customers. Also, their rates are on the high end compared to some of the other providers. To be fair, I have had no issues with billing and received contract expiration notices timely. I am just irked at the fact that they would rather charge their existing and on-time paying customers more than new customers. To top things off they sent me an email for referral bonuses. Why would I want to refer anyone to Startex if they won't do enough to retain me as a customer?

Fall Creek Customer from Houston on May 1st, 2013

StarTex Power would like the opportunity to address your concerns. Please email Service@startexpower.com with your account information. We look forward to assisting you.

StarTex Power on May 14th, 2013

Price, Plans and Promotions
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Have had Startex for since 2011. Well pleased with rates and service. However, when we received our renewal coming up May 24, 2013, the rates had jumped considerably. Looked on Power to Choose and found a Star Secure One Year Plan for 9.9. However, when we called to renew they stated they do not have that plan. It is the one we have had in the past, just a slight rate increase. The only plan they could offer us was 10.1 or 10.5. Our rate for 5/12-5/13 was 9.7. Why do you not honor the plan on Power to Choose?

Diana M. from Clifton on May 1st, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on May 14th, 2013

Rates keep going higher
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I have been with your business for years and I recently talked to your representative before April 10th for locking in low rates. Your rep said it would be 8.6 per kwH. She told me I could not lock in this rate. My contract will end May 24th, 2013. I am only able to lock in the rates after April 10th. She also told me the rates go up and down. It sounds like I have to call in every day to find low rates. I called again after April 10th and the rep told me it is now 8.9. Four days ago I called again and now it is 9.3. They transferred me to another department and they would give me it at 9.0. I said I have to think about it. Sounds like I can never get it back at 8.6 when I first called in. Your rates looks like it always goes up, never down. I think this is a game trap. I don't appreciate your customer service. I spent a lot of time calling in and it's not going low just high.

Alison from North Richland Hills on April 22nd, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on May 14th, 2013

Good company-needs a little tweaking
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I have done a review on startex before and continue to be a current customer. The only thing they need to change is when you want to renew on the 3 month plan that power to choose has for startex, they need to have that available on their website instead of having to call customer service and get a supervisor to override it so you can renew as a current customer. I was told in the past by e-mail that startex treats current and new customers the same so that everyone can get the same rate. How about making it easier for that to happen. I am pleased with them as my electric provider and their customer service is very good. Also they are owned by Exelon now.

Keven Gigout from Highlands on April 20th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on May 14th, 2013

Renewal
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We have been with Startex for 6 years and prior to this year (the first year after the buy out of a once great company )they do not care if they retain a customer . Their rates where always one of the lowest couple that with great service it was an awesome deal. I emailed to see if they where offering anything of the est rate to retain a customer and they said no, to bad they are pushing us out the door . Service is not worth the increase in cost over others companys like Amigo

Dorothy Stevens from Mckinney on April 20th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

StarTex Power on May 14th, 2013

3 month renewal
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I have been with StarTex now for 15-16 months. The first year I signed a one year contract and then renewed my contract for three months after that due to the big price difference in the price with the three month plan and one year plan. My apartment lease is about to expire in six months but StarTex doesn't offer any six month plans. Instead, I renewed my contract for another three months but I had to call them personally to get a manager's approval to renew a three month contract at the "new customer" rate. StarTex should make the process easier by allowing existing customers to do it online. Why not reward existing customers by encouraging them to stay with StarTex instead of discouraging them to go elsewhere. Offer them a discount or some other incentive to stay. It's tempting to change when all types of offers are being made by other utility companies but due to good customer service and having no billing issue, I'll stay with them for now. Three months can go by fast, so if you don't want to deal with constant contract renewals, try to get locked into a plan that suites your needs.

ReneeSusan from Houston on April 15th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on April 17th, 2013

Unfair overcharging & poor customer service
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Star Tex Piwer has claimed good customer service in the past. Now I would say that is in the past. They have over charged me. Representative's are rude and unhelpful. Forget about speaking to management. Be prepared to be labeled if you have problems with them. Labeled unfairly financially and with service.

Connie from Arlington on April 13th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on April 17th, 2013

Long Time Customer
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I have been with StarTex for several years now, have not had any major problems and would gladly renew with them if they offered a more favorable rate . My complaint is that every time my contract expires, their rates offered are not as competitive as some other companies. I typically get a 12 month contract and use approximately 500-1000 kwh per month. In their offer for renewal, the additional minimum charge for low usage is now being applied for usage below 1000 kwh instead of below 500 kwh, which drives my effective rate higher. I am once again being forced to evaluate other offers and will likely go with a different company if their renewal offer is the best they can do.

Billy R. Schulze from Hillsboro on April 10th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Schulze to discuss this issue.

StarTex Power on April 17th, 2013

Great service and no surprises
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StarTex has been great to deal with. Excellent customer service and no surprises when the bill came in. Been with them for the past 6 months and am very satisfied. Only downside is that they no longer offer 6 month plans so I'll be forced to change providers... a shame really. Lock in for 12 months and avoid the headache I'm having trying to find another provider... bleh.

David DiBenedetto from Houston on March 25th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

StarTex Power on April 17th, 2013

No more 3 month plans 6 months in. Total bait and switch.
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I have been using StarTex since last September after seeing a competitive price listing on powertochoose and a recommendation from family members. Everything about managing my bill payments and my first renewal was excellent, but now that I try to renew my bill for 3 months again the second time, I was told I can only opt for a year or more. I have 6 months left on my lease, StarTex, you aren't amazing enough that I am going to pay an early termination fee or go on some wallet gouging month to month plan to continue your services.

Brent Gray from Houston on March 20th, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

StarTex Power on April 17th, 2013

Cwade1986
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This company has excellent customer service. They have the best rates and are willing to work with you when you need help they are awesome.

Mr., Wade from Dallas on March 19th, 2013

Thank you for your remarks Mr. Wade. StarTex Power appreciates your continued patronage.

StarTex Power on April 17th, 2013

Not perfect, but close. Offers 100% wind power
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Prices when I signed up for StarTex Power were very good. Then the contract ended and I wasn't a "new" customer anymore. Problem is, the competition, their rates went up too and with all the bad stuff I'd heard about other companies, I decided to stay with StarTex. It's been a good move.When I saw they offered 100% wind power, I was very happy to sign up for it. Rates for renewable energy are a bit higher than regular rates, but if enough of us sign up for it and create the demand, it should drop. In the meantime, this review is powered by the wind. I love that!

Kevin S. from Plano on March 14th, 2013

Thank you for your remarks Kevin. StarTex Power appreciates your continued patronage.

StarTex Power on April 17th, 2013

Great
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Been using it for almost 3.5 yrs, had a jump from almost 15cnts in 2008 to 9 cents in 2009 and was WOW, electricity became cheap and saved around 50+ $ PM jst because of rate reduction. Your rates are very competitive and CSRs very friendly. What I see you guys lacking in is a quality website and some reward programs which otherwise can cause some loss of customer base.

Good Luck!

Nitin Mahajan from Houston on March 13th, 2013

Thank you for your comments Nitin Mahajan - Startex Power appreciates your patronage. Your suggestion will be forwarded to the appropriate department for review.

StarTex Power on April 17th, 2013

StarTex Processes Received Payments LATE
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I had been with StarTex for several years and have several homes (all StarTex). If the payments are not sent in at least 10 days early to StarTex office in Dallas, StarTex will start sending out "Late Notices". Called StarTex up, they insist that they process ALL received Bills the same day. BS!! I am tired trying to get my payments mailed in 2 weeks early, seeing how StarTex (now Constellation) can not get their act together or at least acknowledge that they have a problem, I have decided to take all my business to Champion. So long suckers!

Mark Lippert from Bacliff on March 12th, 2013

Hello Mark, I sincerely apologize for the frustration and inconvenience this matter has caused you. It would be our pleasure to review your account. Please contact us at service@startexpower.com with your account information and we will be happy to investigate this issue for you. I hope to hear from you soon. Best regards

StarTex Power on April 17th, 2013

Contract w/ StarTex at your own Peril
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Had been using StarTex for years. Recently my tenant, unknown to me, "signed" a deal with a new provider, unknowlingly to me. StarTex sent me a bill for $500 for cancelling the contract! StarTex promised to "review the matter", NEVER got back with me.
Moral of the Story - Buyer Beware when signing a contract w/ StarTex. Should something happen, their answer is a non-negotiable $500 penalty.

Donald Jet from Houston on March 12th, 2013

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

StarTex Power on April 17th, 2013

Headache Free Service
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We got 1 year contract with this company by a friend's recommendation and never had any issues though we were skeptic for every new energy company that we hadn't been with. We even moved between our contract term and they were so easy to transfer the connection and even let us have energy at both places for few days while moving. Great customer service. Highly Recommend them.

Mr.Ghalib from Lewisville on March 8th, 2013

Thank you for your remarks Mr. Ghalib - Startex Power appreciates your patronage.

StarTex Power on April 17th, 2013

Plans offered to existing customers
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I have been a customer of StarTex since October of last year and have been very pleased with their service. Twice I have signed up for the three month plan, but at this renewal period, it is not offered. I asked via live chat if I could sign up for the three month plan and was told to call customer service and they may be able to sign me up. Customer service would not sign me up and was not concerned that I would cancel my service and switch to another company. I mentioned that the three month plan is offered to new customers and she suggested that I cancel my existing and sign-up as a new customer under my husband's name. That has to be the dumbest solution I have ever been offered by customer service representative. She could not offer and explanation as to why it was not being offered to existing customers. I would think that StarTex would be more inclined to offer existing customers better deals, so they will not cancel.

JoAnn James from Houston on March 1st, 2013

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact JoAnn James to discuss this issue.

StarTex Power on March 13th, 2013

Excellent Provider
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We have used Startex energy for the past 4 years and have never had a problem. Competitive rates, no surprise charges and have never had a reason to contact their customer service.

Scott G. from League City on February 17th, 2013

Thank you for your remarks Mr. Scott - Startex Power appreciates your patronage.

StarTex Power on February 27th, 2013

Very pleased with Startex power
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I have had Startex off and on for several years and have been happy for the most part. They have never got my bill wrong. The only thing that makes me consider switching is since constellation energy bought them out their rates have gone up and are not near as competitive. If they would offer their current customers better rates when it is time to renew then they would not switch as readily. After looking at the companies who have six month contracts today I find several in the 8.0 to 8.5 per kwh and star tex is at 9.5 for the same 2,000 kwh level. It seems that as you get close to renewal the price goes up just before you can lock it in (within 45 days before). I hope in the future they look at this so maybe they will change and want to keep their current customers. Thanks

Keven Gigout from Highlands on February 4th, 2013

Thank you for your remarks and feedback Mr. Gigout - Your suggestion will be forwarded for further review. StarTex Power appreciates your business.

StarTex Power on February 27th, 2013

Pretty decent company
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I had startex for almost two years. Customer service has been great and easy to work with. Their pricing is reasonable although they are not the cheapest. What I liked was that they don't bait and switch you to another rate when your terms are up (reliant did that to me now). The only reason I left startex is because my contract was up but my girlfriend still had 10 months on her plan when we moved in. I would recommend starte because there is no hassle, good customer service, and reasonable rates.

Bob R from Arlington on January 27th, 2013

Thank you for your remarks Mr. Bob - StarTex Power appreciates your patronage.

StarTex Power on February 27th, 2013

Be Warned
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After several years service and my contract ending, ST sent me a offer for renewed service. After filing the new service request I was under the impression of getting a new contract. After checking my last bill, I noticed my rate ($0.133) was not moved to the newer rate..!
What's the point of wasting the energy to contract for an additional period of time? So much for customer service. Bye, Bye Star Tex, you have a problem and I choose not to continue your service.

Gary Harvey from Houston on January 16th, 2013

Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.

StarTex Power on February 27th, 2013

Grateful and Oh, So, pleased!
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Being a widow and on S.S. I am so grateful to this company. I want everyone to know about StarTex and their low rates and great service. I have saved so much money since changing from the old provider I had used for 50 years. I am here to say, "Don't stay with a company you have been with a long time, keep you from changing to a different provider." I waited way to long to go with StarTex just because I had been with TXU for many years. Check it out. You will be so glad you did!

Karen Lindsey from Crowley on January 11th, 2013

Thank you for your remarks Mrs. Lindsey - StarTex Power appreciates your business.

StarTex Power on February 27th, 2013

Good Electric Company
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I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company.

Paul Fisher from Fort Worth (oncor) on January 7th, 2013

Thank you for your remarks Mr. Foster. StarTex Power appreciates your business!

StarTex Power on January 16th, 2013

Competent Customer Service - Reasonable Rates
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I have been with StarTex Power for at least 3 years now and through it all have never had any issues with their customer service. I have been able to connect to a REAL PERSON every time I call and am never charged ridiculous extra fees for making a payment with a live person. Even when we were going through financially tight months, StarTex never disconnected our power and would contact us if there was a late payment. BTW, they never charged me a late fee either. It's the first electric company I've had, and I've had many (count 4 years of college + 3 of grad school moving almost every year), where I felt that the people working in the company are human and understand when life gets in the way of yes, even the bills. Today, I was up for renewal of contract and I didn't even have to ask for bonus retention offers. The customer rep, Renee, went out of her way to find a deal for me. StarTex - you are keeping this customer! (And I'm going to bring along a few friends too) I personally think that although they might not have the cheapest rate out there, their customer service is valuable enough to justify the rate difference.

Monica T from Houston on January 4th, 2013

Thank you for your remarks Ms. Monica T. StarTex Power appreciates your business!

StarTex Power on January 16th, 2013

Terrible Customer Service
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I was previously with StarTex Power for several years with no problems. My contract expired and I switched to another company simply because they had a cheaper rate at that time. My problem started when I received several e-mails from Startex over a several month period which indicated my bill was due and I owed over $1000.00 each time. I no longer had an account with StarTex so I e-mailed them and forwarded a copy of their e-mail to ask why I was being told I owed money when my account had been closed for months and I did not owe any money when I switched. No reponse after a month, so I e-mailed them again, also attaching their e-mail and my previous e-mail. I waited another 2 weeks and still no response. This time I e-mailed their customer service and cc'd several high ranking members of their company whose e-mail addresses were provided on their website (thinking surely if higher management was notified I would get a response). Well I was wrong. It's been months and still no response. I haven't received any more e-mails regarding payment due. I am keeping all of the documentation showing where I tried to contact them numerous times with no response and my account was closed with a zero balance. I will not sign back up with them in the future if that is how their customer service is handled.

Honda Forsyth from Dallas on December 6th, 2012

StarTex Power would like the opportunity to address your concerns. My name is Farena, member of the customer experience team at StarTex Power. Please email me at fdavis@startexpower.com. I look forward to assisting you to ensure you are brought to a satisfied resolution.

StarTex Power on January 16th, 2013

Billing Department Bad Bad Bad
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I had trouble with receiving my bills throughout by contract with this company. They sent me my last month bill but not my final bill, never sent me any notice of owing them money and then turned me over to a collection company for $43.50. Never, Never,Never do business with this company! You will regret it in the end.

Brad Peyton from Arlington on November 30th, 2012

Hello Mr. Peyton, We sincerely apologize for the frustration and inconvenience this matter has caused you. It would be our pleasure to review your account. Please contact us at Service@startexpower.com. We hope to hear from you soon. Best regards.

StarTex Power on January 16th, 2013

Billing sucks
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When I first signed on with them my bill was never more than 115. Now my bill is never less than 135. I've been having family tragedies and have been in and out of the city for the past 2 mths. The bill completely slipped my mind. So I figured it would roll over to the next and I would just pay it all one lump sum like most companies. HELL NO two weeks later I'm back in town and come home to no lights. They give you no lee way. I have 3yr old twin daughters this was an outrage for me and them. I call. And ask them can they reconnect and I could pay it the next morning when I get paid and the response I got was unfortunately our system is automatic and we can not restore power until the balance is paid in full and even then there is a reconnect fee. Miss me with the bs startex there is always a way. DO NOT USE THIS COMPANY. THEY DO NOT CARE FOR THE CUSTOMER. I'm switching to txu. I'd. Rather pay more and be service satisfied than deal with this scrappy company

Ty from Houston on November 28th, 2012

StarTex Power would like the opportunity to address your concerns. Please email us at Service@startexpower.com or call us at 866-917-8576. We look forward to assisting you to ensure you are brought to a satisfied resolution.

StarTex Power on January 16th, 2013

Horrible Customer Service
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Have a commercial building in McAllen Texas. I had ordered STARTEX to stop service due to a new tenant coming into the building. Low and behold STARTEX failed to stop service and tenant ran up a bill under my name. Then had a bill collector hounding me for the bill and was extremely rude and offensive. Having to clear up a problem created by STARTEX that should have been avoided by them. Definitely would not recommend and will never consider them due to bad service, ignoring my requests, and extremely rude unprofessional behavior.

Vicente from Mcallen on November 2nd, 2012

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

StarTex Power on November 20th, 2012

Excellent Customer Service
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I am writing to inform you that you have an EXCELLENT employee by the name of Farena Davis. She went to great lengths to make sure that I was taken care of. It is employees like her that make a company so great. I will definitely be recommending Star Tex Power to anyone I know that may need an electrical provider. It isn't often that I find myself pleased with the customer service that utility companies provide, simply because it seems no one cares. It was very obvious that Ms. Davis cared about my needs and made sure to help me in any way that she could. She followed up with me and even sent me information I needed in a text because I couldn't write it down at the time. I am really impressed by the lengths she went to make sure my needs were met. Her service was outstanding. I wish my other utility companies had employees like her. I work in customer service myself and try my best to treat my customers like I would like to be treated. Farena definitely sets a standard and an example that I will follow in my own job. Needless to say. I hope that she is recognized for the excellence she provides!!

Kristin Davis from Alvin on October 12th, 2012
No More!!!
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Watch out if your contract runs out. I did and my bill doubled in price. I will not be jobbed by them anymore. This after 5 years, they are no help with it either.

Troy from Waco on September 26th, 2012

StarTex Power would like the opportunity to address your concerns. My name is Jeryce Clayton, Customer Experience Consultant at StarTex Power. Please email me at jclayton@startexpower.com. I look forward to assisting you.

StarTex Power on October 9th, 2012

Rotten service
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We've had StarTex for a couple of years now. We pay our bill on time.

Went on vacation, and Mrs paid the bill before we left. Get home, no power. Apparently she sent $119 and the bill was for $190. 10 days late with a "past due balance" and they see fit to turn out our power. Lost everything in the fridge and freezer because of it.

Customer service was not very sympathetic, and treat Mrs like we're some sort of trouble case. Now we have "reconnect fees" on top of our bill and lost groceries.

Helpful customer service my ass. What kind of company shuts off power that quickly, and with such a trivial reason?

Gummi from Arlington on September 24th, 2012

I sincerely apologize for the frustration and inconvenience this matter has caused. It would be my pleasure to review your account. Please contact me directly at jclayton@startexpower.com. I hope to hear from you soon.

StarTex Power on October 9th, 2012

Great service for years
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Overall I have had great service from Startex since I switched from TXU in 2009. TXU failed to notify me my contract was up and switched me to a monthly rate. At first I thought the high bills was just the hot Texas summer, but then I discovered I had been paying exorbitant rates with them after years of loyalty. So I decided to switch, did plenty of research and at the time found Startex to not only have great rates, but one of the lowest monthly base prices (this is where many companies get you - if you use below a certain amount - Startex is below 499 kWH - many others are below 700-1000. I use less than 499 about 2 months out of the year, but less than 1000 seven months out of the year.) Anyway, they have always sent me a notice when my contract was about to expire and at renewal my rates have dropped even lower each year. Recently, my husband left and divorced me and I needed to switch service into my name. The first rep I talked to when I called wasn't quite as helpful as others, but told me I needed to wait until closer to the end of the contract. When I got within the time frame I called back and got a wonderfully helpful rep who helped me open my new account and didn't charge any deposit fees. I'm also impressed that when people do post complaints on here they always respond - most other companies don't.I was actually being invited to join an MLM energy company, but after doing my research, decided not to do so and stay with Startex. (And yes, I am a REAL customer).

Mary C. from Dallas on September 19th, 2012

Thank you for your remarks Ms. C. StarTex Power appreciates your business!

StarTex Power on October 9th, 2012

Expect 250% jump on your electricity rate when you forget to renew contract with this company
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Being a loyal customer with Startex for years, I recommend the company to my friends when they ask for suggestions, as I got the impression that their customer service was excellent.

Not when I got a $220+ bill which is twice as much as I have ever received. The reason? They changed the way to renew your policy when contract expires. Instead of variable (or flexible) rate they used to put your account on after contract expiration, they now have something called "transition" rate. Guess what? The rate is $20 cents/kwh. The only thing I'm glad about? My normal electricity bill is only about $100. I could have got a heart attack if I got a $400 bill.

Run away from the company! That's my suggestion now if anybody ask for opinion.

Kang from Katy on September 13th, 2012

StarTex Power would like the opportunity to address your concerns. My name is Jeryce Clayton, Customer Experience Consultant at StarTex Power. Please email me at jclayton@startexpower.com. I look forward to assisting you.

StarTex Power on October 9th, 2012

A very professional company
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This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years.

Jim Blaine from Payne Springs on September 13th, 2012

Thank you for your feedback Mr. Blaine. StarTex Power appreciates your patronage!

StarTex Power on October 9th, 2012

Happy with StarTex service
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I have had StarTex for 4 years now, very happy with service, Have not had any issues pay on time no billing problems. My account is up for renewal and I am finding several other companies that are offering a lower rate, enough to make me consider switching.

Rose C Funk from Plano on September 12th, 2012
Too expensive!
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After looking a www.powertochoose.org I feel like I am way overpaying for electricity. I don't see a single company on that site that is charging more than I pay. My contract just started again, but at these rates I will have to make a change. Rates raise in the middle of a billing cycle with no notice.

Steven Kessler from Grand Prairie on September 10th, 2012

Mr. Kessler, I'll contact you directly regarding your account. Regards, Jeryce.

StarTex Power on October 9th, 2012

Double rates
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I was checking your ratings in the internet and I saw your response to a customer whose rates went from .o9 to .12 in July, 2012. My contract expired in May and I did not realize it until yesterday when I noticed that my rate is .165 from .09 in May. I contacted your representative and they told me they cannot do anything for me because I was on month to month. I am switching to another company from next week. I had been a StarTex customer since 2007 and I am very, very disappointed with your company. Al almost 50% rate increase is shameful to say the least. They told me they had sent me a notice of expiration but I did not receive it any. I have two accounts with you which will be switched over next. I called twice and I was told nobody could d anything for me and there was no supervisor who could talked to me. So much for great customer service. Maria

Maria from Houston on September 8th, 2012
Very happy
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We've been with StarTex now for over 2 years and have been very happy with them. We originally signed up due to the high customer service ratings after web research. The rates are competitive (we always look for 12-month fixed rates), not the lowest, but then again, I don't mind paying a bit more for great service like this. It's time for us to renew again and after comparing the fixed 12 rates at our 2000KW/h usage level, StarTex wins again. Thanks StarTex, keep up the good work!

Randy Pascarella from Round Rock on September 8th, 2012

StarTex Power appreciates your business Mr. Pascarella!

StarTex Power on October 9th, 2012

Good While it Lasted
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I've been very pleased with StarTex for the last 3 years, but now that my contract is expiring I see much better rates with other companies compared to the renewal offer I received.

Robert Leiker from Carrollton on August 30th, 2012
Beware of this company
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Beware of this company, I have been with them for five years, and I re-uped for 12 months each time. This last time they "lost" my sign up sheet, and when I noticed they were charging me .145 per klw vs .087 which is what they should have been charging me, they refused to do anything about it, except offer me twenty dollars off, if I would sign up again, no thanks, I moved on to Champion, who is by far the highest rated electrical co by JD Power, and this site as well. The best part is an even lower rate than this crooked co would offer me (.084) and don't bother with your phony offer to contact me from Startex which I see with ever complaint here, after three phone calls to even reach a supervisor, at Startex, I don't won't any more.

Mike Thurman from Mesquite on August 22nd, 2012
I got screwed by Startexpower
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I have been with StarTexPower since 07, and have not had a problem untill now when I got a huge electrical bill. I always have re-signed up with StarTexPower in December, and did again the first week of December 2011. I remember becauce I had my son over at the time and was trying to get him to switch to StarTexPower. I received in the mail a letter from StarTexPower to go to there website and punch in the code in the letter and I would received my new offer, which i did. The offer was 0.087 per kwh which seemed good to me, even though i saw better offers out there. I clicked the accept box and the next screen said that it was a done deal, and that is all I would need to do. I checked the electric bills for Jan and Feb and all was good, they were charging me 0.087 per kwh like they were supposed to do. Then I quit checking the bill untill I got the July bill where I saw they charged me 0.143 pre kwh, so I called and they said I did't signed up and they could charged me what ever they wanted. I said I did signed up, and her response was prove it, and I asked her how could I prove it, and she said that was my problem. I asked to talk to a superviser, and she said one would call me tommorow, of course nobody did call me, so I called back that evening, went thru it again, was denied again, and I asked to talk to a superviser again, was told to hold, which I did for 25 minutes, and finally got to talk to a superviser. She said there was nothing she could do nothing for me accept offer me 20 dollars back if I signed a new contract even though I been with them for five years. I declined and will instead switch to somebody else, and file a complaint with PUCT. I caned help but think that they lose your sign up sheets at low rates so they can stick it to you when your not looking. Anybody else with this problem, maybe there is a class action lawsuite there if this is a standard bussiness practice of theres.

Michael Thurman from Mesquite on August 18th, 2012
Contract Renewal
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StarTex has always been a good company in the four years that I have been with them. When it came time to renew my contract, customer service tried to work with me on my rates and could only offer me a nine months contract ( I was hoping for six months) with a slightly higher rate then previously. I took it because I never had any problems with them and they have never had any hidden fees. The only thing that I have found disappointing is that within 4 days of my contract renewal, rates dropped below where I was previously. Especially, because when I originally contacted StarTex about possibly keeping my previous rates for renewal, it couldn't be done and now the rates are lower. I may consider switching companies in the future if it means lower rates and a better monthly contract.

Isabel from Grand Prairie on August 16th, 2012
Sold my Business-Still getting charged cancellation Fee?!!!
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In Dec. of 2011 I signed a 3 yr. contract expecting to be operating my business for another 10 yrs.Unfortunetly, my parents in Vietnam (my homeland) have been sick and decided to sell my businessand move back home. The new owners and I have signed a Bill of Sale with no transferable debts,contracts, liabilities, etc. They have other cleaners and have the same REP they have had for over 20 yrs. and will not transfer the contract with StarTex, Because of that I will have to pay thousands of $7,000 in penalties. I am shocked, disheartened, because it will cost me to make this move and I cannotafford that kind of cost. I asked the new owner to consider transferring,but his rate with his preferred REP is .001 less. I cant blame them. Ive been told to file a complaint with PUC. Can anybody else help me? Should I hire and attorney? At this point the cost of an attorney may be less, if you can believe it. I;ve told my story over and over and everyone tells me that it cannot be. But, the new owner does not have to enroll new move in with StarTex, not necessarily good for me. Please help me!!

Nguyen Bech from Houston on August 14th, 2012
It's Time To Move On
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I've been a Star Tex customer for 3 years, and I would have to say had a good experience with them up until now. After the first year, they notified me that my contract was up for renewal. I requested them to renew at a certain rate, which would have been comparable to one of their competitors. They agreed, and all was well. I was in for a surprise when that contract expired. No notice, and just a surprise bill with the rate jacked up 3 cents KWH. I sent Star Tex an email asking if they would lock in a lower rate, letting them know that if they did I would refer a customer to them. I received a big N-O, and that was the end of that. I then requested a letter of credit from them, and haven't heard anything back. Needless to say, it's time to switch, because my monthly electricity bill is way too high, and they are simply no longer competitive.

Yvette Gentry (Harshaw) from Spring on August 11th, 2012
Watch Out When Your Contract Expires!
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I have been a Star Tex Power customer for the past 2 and half years. Although their rates were a little higher than their competitors their billing and customer service was always great.
However, my 12 month fixed rate contract recently expired and my 8.750 rate went to 13.390 on my next billing cycle. Evidently they don't mind gouging their current customer base with an excessively higher rate and really don't mind retaining current customers! I felt taken advantage of (screwed to us the popular venacular). Obviously, I went with one of their competitors renewing with a 7.9 fixed rate. Good bye and good riddens Star Tex Power. I hope you figure out that treating your current customer base fairly and equitablely is what keeps you in business.

Michael McDaniel. from Red Oak on August 6th, 2012
Renewal
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I received a visit from a TXU representative today advising that the people in my community are being overcharged by our electric provider. She explained that although my contract states one rate with Startex Power, Im really paying between 11 to 12 cents for energy. She offered me a 5.5 cents rate for 24 months and a visa gift card for $150.00 if I would switch to TXU and stated that if I was not satisfied with my first bill they will switch me back to Startex. I usually don't entertain sales reps but the 5.5 cents rate got my attention. After a few more questions I declined her offer due to a previous unpleasant experience with TXU. Since it is time to renew my contract I went to a website that compares rates for my area. I saw a couple of rates that seemed to be reasonable but not too familiar with the actual companies. I then went to Startex Powerss website and saw one plan that Id like to enroll in but its only a 9 month plan (wish it was for 24 months). I have been with them since September 2007 and have no complaints about my bills but I will continue to look since I have a little time left to renew. I wish they offered more competitive plans in my area.

Tia McDaniel from Hutchins on August 5th, 2012
StarTex Power - Good Experience
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I have been with StarTex a couple of years and have been extremely pleased with them. However, like so many other customer reviews of StarTex, their rates seem not to be among the most competitive whenever your contract has to be renewed. As my contract is near expiration, I again will be forced to seriously consider other companies because of lower rates.

Billy R. Schulze from Hillsboro on July 31st, 2012
Big issues - Faithful Customer + Contract of Promises
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Been with StarTex for 2 years and have been very satisfied. Billing is clear and I especially like that if I've forgotten to pay my bill by a certain date, StarTex will send me an email reminder a few days before the bill is due. And had alway recommended @ more than 50 times in pass years.However, until I saw that the new rates they're offering for existing customer @ June 17, 2012, so I had sign up early.After all, I never had any problems with their service. Always helpful over the phone and online, they made it easy on me every time I've had to renew early. But, After little over month later got an unexpected renewal contract mail, said that due to StarTex Power were purchased by another company and things have to change.What ???!!!! Why me???So, now the StarTex Power staff saying they cant find my contract and they want me to use their month-to-month plan rate 20 cent per KWH.*(use under 500 kWh )That rate is too high !!!!!! Very dissapointing !!!! jacked my rates sky high!!!!What happening about my last early renewal contract that was promises to me ??? That was @ June 17, 2012 and June 18, 2012. I did sign up online and got confirmed two time by email, again !!!!On June 18, 2012 they had told me their computer system had little error, but they will honor my online renewal contract.That why she had resend me another WEB ### CONFIRMED AND LOCK ME IN FOR another three months renewalcontract new rate @ 9.1 per kWh.Do they want my business ??? Decision, decision, decision ???!!!!

LL Hamilton from Houston on July 30th, 2012
So Sad to Change from Startex, but Renewal Rates just weren't competitive
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I have nothing but absolutely positive things to say about Startex. Their billing is easily read and accurate. Their signup prices were competitive and their minimum usage fee kicked in at a much lower usage than other companies. They were extremely helpful in their signup and the only time I spoke with customer service, which was to ask about renewal rates because my contract is ending, they were extremely polite and helpful. I was only on hold for maybe 2 minutes and the young lady who helped me was exceptionally polite and knowledgeable. The ONLY reason I'm having to leave is because they are offering me an increase in my current rate for the next 12 months and they are quite a bit higher than some of the new contract prices that other companies are offering right now. However, I had intended to stay with them if they would have maintained my current rates so if you are a new customer, you cannot go wrong with their service or prices!

Laura Trent from Fort Worth on July 30th, 2012
Excellent Company hate to leave
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I have been with StarTex Power for few years and my contract is up for renewal. I have been very happy with StarTex Power until I saw that the new rates (> 10 Cents) they are offering me are too high for me in this economy. Sad to say goodbye as I have a cheaper written offer from another company.

My congratulation for wonderful job they all are doing at StarTex Power.

Kisan Shah from Houston on July 28th, 2012
What is Customer Service? Rate Hikes!!
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Amazing how when you call, they need to research and call back. Wait for days, months and NOTHING! My rates went up, no reason then they said my contract expired but I renewed prior.....ALMOST DOUBLED MY RATES!!!

Carolyn M from Garland on July 27th, 2012
No longer competitive
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I have been a Star Tex customer for at least two years. My contract is up for renewal, and at first I was going to renew with Star Tex; but I, too will have to switch providers. When I shop for rates, I am seeing prices as low as 8.8 cents per KWH from some companies, with most in the 9.2 to 9.5 cent range. I switched from Reliant because Star Tex had such good rates. I have never had any customer service issues with Star Tex, but I am frankly shocked to see their rates are now on the high end of the spectrum (10.7 per kwh). I can even get better rates now with Reliant!I see several postings on that ratings site from customers who had the same experience as me. They loved the service but are leaving for better rates. I am not saying Star Tex has to be the lowest; but they are simply no longer competitive. It's a hassle to have to set up a new account with a new provider, but this price hike is too much to take.

David Keel from Stafford on July 26th, 2012
StarTex stuck it to me!
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I had been with StarTex for several years and was happy with them until I received my bill yesterday. My variable rate excluding TDU surcharged increased 46%, from $.0879 to $.1286, from the June 2012 to July 2012 bill. I don't see how "market fluctuations" could account for such a huge increase. I checked their 12 month contract rate and StarTex is not offering competitive rates like they used to. Their current 12 month rate is $.108 kwh. For comparison I just signed a 12 month contract with Cirro for $.09 per kwh. Both quoted rates include fixed charges and are based on 1,000 kwh of usage. On the Power to Choose website about 70% of the competing 12 month plans are cheaper than StarTex. If your renewal is coming up with StarTex it is definitely time to shop.

Cody from Houston on July 24th, 2012

Hello Cody; I sincerely apologize for the frustration and inconvenience this matter has caused you. It would be my pleasure to review your account. Please contact me directly at jennifer.lewis@startexpower.com. I hope to hear from you soon. Best regards, Jennifer Lewis

StarTex Power on July 27th, 2012

Hate to leave...
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We have been with StarTex for about 1 year now. We really love the wonderful customer service and excellent service. We recently received our renewal notice and unfortunately we may have to switch companies. The rate we were quoted is not as good as the current offer and are not as competitive as other companies. We would really love to stay but have to do what is best for us. Thanks StarTex for making our transition to Texas a great experience!

Teresa Montalvo from Katy on July 22nd, 2012

Hello Ms. Montalvo, thank you for your post. I am pleased to hear we made your transition to Texas a good experience; however I am saddened to hear you are considering leaving the StarTex Power family. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

StarTex Power on July 27th, 2012

You Had Me at Customer Service
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Been with StarTex Power for a couple years and at the end of current contract period. While there are some other companies with slightly cheaper rates, I was drawn back to renew my contract by the excellent customer service, no hidden fees, and no gimmicks (like paying $5.95 to call Customer Service . . . *cough*- Reliant-*cough*). I'm willing to pay a little more for a company that exhibits integrity in dealing with their customers.

Dave Bottorff from Allen on July 16th, 2012

Hi Dave, thank you so much for your positive words of affirmation! Yes, we feel customer service should be FREE; we do not charge to take care of you! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation for your loyalty to StarTex Power. Please do not hesitate to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you. Thank you!

StarTex Power on July 27th, 2012

It's A Hassle To Switch
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I had a great experience with Star Tex but my contract is up for renewal. I have found a rate much lower to switch. It's a shame that I have to do this but I'm nolt going to pay between $25.00 to $30.00 a mopnth extra to stay.

Robert from Spring on July 16th, 2012

Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

StarTex Power on July 27th, 2012

It was great while it lasted.
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Been with StarTex for 2 years and have been very satisfied. Billing is clear and I especially like that if I've forgotten to pay my bill by a certain date, StarTex will send me an email reminder a few days before the bill is due. However, the rates have gone up more than what I would have liked and I'm unfortunately forced to switch now. No other reason but the rate.

John from Sugar Land on July 12th, 2012

Hi John, thank you for your feedback. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Have a wonderful day! Jennifer Lewis

StarTex Power on July 27th, 2012

Renewal distress
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I have been with Star Tex energy for two years., It is now time to renw and they went up on the rate extremely high. i am going to have to search for a new energy provider which i have found several on a 12 month plan that are $.03 cheaper per KWH. Their billing is good and easy and I had no problkem, justs the new rate schedule.

Robert from Spring on July 9th, 2012

Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

StarTex Power on July 27th, 2012

Good company
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Good company was with them for 3 yrs but rates are not comparable to others any more

Jill from Lake Jackson on July 9th, 2012

Hi Jill, thank you for your post and for your patronage to StarTex Power for three (3) years. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

StarTex Power on July 27th, 2012

Renewal
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I have been with StarTex Power for 2 years and my contract is up for renewal. I have been happy with StarTex the whole 2 years until I saw that the new rates they're offering their existing customer are too high. Sad to say but I'm most likely to sign up with another provider.

Gina Phipps from Cypress on July 8th, 2012

Hello Ms. Phipps, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

StarTex Power on July 27th, 2012

No complaints
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I had StarTex for a couple of years and never had an issue. Their rates were fair and the costs were straight forward and easy to understand. I even like how their bills are organized. I also like their online system for reviewing and paying your bill. I had to leave them since I moved to a place where I was not responsible for electricity. I have recently signed up with them again since I purchased a home a couple of months ago. Even though StarTex was not the cheapest option, I did not hesitate in signing up with them. I am happy with them and expect to be a long term customer!

Rob Tuthill from Houston on July 7th, 2012

Mr. Tuthill, welcome back to the StarTex Power family! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your positive feedback towards StarTex Power. If you need any assistance at all, please contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you!

StarTex Power on July 27th, 2012

Never had any issues
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I have been with Startex for a couple years or more now, and have never had any problems with their service. Always helpful over the phone and have made it easy on me every time I've had to renew. And, from what I can tell, their rate is not always the lowest listed on "Power to Choose", but their cost is pretty straightforward...where as other companies appear to have quite a few different underlying fees. I try to find a reason to leave, but they keep pulling me back in ;-)

David Hord from Spring on June 25th, 2012

Mr. Hord, thank you so much for your kind words, and for your recent renewal. I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your positive feedback towards StarTex Power.

StarTex Power on June 29th, 2012

Great Company / But..
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Had Startex for about 1 yr. Never had any issues. Only issue is that to get a good rate you have to change to a new provider as they don't offer the best rates to present customers.

T. Stricker from Laredo on June 14th, 2012

Hello, I hate to see you have left the StarTex Power family. To clarify, we do offer the same rates to existing customers and new customers. Please don't hesitate to contact me directly at jennifer.lewis@startexpower.com once your current contract expires with your new provider, as I'd love to see what we can offer you at that time in an effort to bring you back to the StarTex Power family. Take care!

StarTex Power on June 29th, 2012

Recommended to Family
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I have been with StarTex since 2009 and have been really satisfied with the rates and the great customer service. When my family members were looking to switch, I immediately recommended StarTex.

Alicia P. from Rockwall on June 6th, 2012

Alicia, thank you for your positive feedback and for your referrals to your family. Please contact me at jennifer.lewis@startexpower.com, as I'd like to review some of our recent enhancements to our Referral Program that may be of interest to you!

StarTex Power on June 29th, 2012

Great!
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When we signed up, StarTex had very competitive rates. I like being able to pay online (and not pay a fee), and I also like not being required to pay by automatic draft. We have never had a problem with service. In fact, the only problem I have ever had was that my initial request for e-billing apparently didn't go through; luckily I caught it before the due date of our next bill so we didn't get a late fee. My sister also signed up for StarTex on my recommendation when she moved.Now that we are looking at renewal, a few other companies appear to have better rates. However, StarTex's minimum usage requirements and base charges if you don't meet the minimum are much lower than everyone else's so I will be crunching some numbers before I make my decision. Overall we have been very happy with StarTex.

S. Brown from Bedford on June 4th, 2012

Hello, thank you for your kind words. If you still need assistance with reviewing rates, please contact me directly at jennifer.lewis@startexpower.com, and I will be more than happy to assist you. Thank you, again!

StarTex Power on June 29th, 2012

Made the Switch
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We have used/tried with StarTex Power at our rental properties on and off in between tenants for the past two years. Had great experiences each time using their month-to-month plan, easy to sign on and off, with excellent customer services. Now that the contract at our own residence is up for renewal, we decided to look around. Not surprisingly, through this website, we saw that StarTex power has a very attractive competitive rate for the 100% renewable energy plan. So we just signed on. The whole application process only took about 2 minutes online. With the past experiences we had with StarTex Power, we know that it is going to be good. We are in!

Green Mom from Plano on June 1st, 2012

We are thrilled to hear you signed on with us at your residence! If you need any assistance at all, please contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you!

StarTex Power on June 29th, 2012

No problems so far
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Online payment structure is great. Prices are competitive. I haven't had to use their customer servicee as of yet. I've been with this electric provider for several months now. Woul definitely reccommend!

E. Martinez from Weslaco on May 30th, 2012

Thank you! We value your patronage!

StarTex Power on June 29th, 2012

Used to be awesome, now billing nightmare
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I've been a StarTex supporter since 2008. They were awesome - had the lowest rate, and offered great customer service.However, they were purchased by another company and things have gone downhill with their billing. I was double billed once (which was actually Oncor's fault) but it took months to straighten out because of StarTex's inability to generate a bill in a timely manner. Even though I had no bill to even pay, I got collection notices and daily phone calls about not paying the erroneous bill. Most recently, I moved, and even though I was assured my rate would stay the same since I stayed in the same service area, my rate went up 1.45 cents per kWh. I called and they generated a new bill, except kept the same rate. I called again, and they generated a new bill, but this time, they only gave me a credit for less than half of my usage. I had received a new meter, and they only credited what was on the new meter. My contract is up in less than a month and will be finding a new provider. It's a shame they were bought out and the customer service has gone down hill so much. As they say "StarTex, where customer service is always free" - what they don't say is that it's not always right.

Tami from Watauga on May 21st, 2012

My name is Jennifer Lewis, Office of the President at StarTex Power. First and foremost I sincerely apologize for the frustration and inconvenience this matter has caused you. I would sincerely like the opportunity to review your account and address your concerns. Please contact me at your earliest convenience at jennifer.lewis@startexpower.com or 713-292-2551. I look forward to assisting you.

StarTex Power on May 31st, 2012

Good online service
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Good service without problems.

Gege from Houston on May 18th, 2012

Thank you! We value your patronage!

StarTex Power on May 31st, 2012

Have Recommended to Neighbors
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I have been with StarTex almost two years and am completely satisfied. Their rates are always competitive, particularly when you add the hidden fees to other company's rates. I definitely plan on renewing my contract.

D. Wheeler from Irving on May 11th, 2012

Mr. Wheeler, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!

StarTex Power on May 21st, 2012

Nice Elec. Company
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Recommended by my boss and switched to StarTex last year. I am so happy that I made this decision. The online access is convenient and the rate is stable not like other company increase price nearly every month. No hidden fees. I had recommended to my other friends to switch to StarTex.
Thank you StarTex for the great service and give consumers a peace of mind...

J.R. Ouyang

JANG RONG OUYANG from Plano on May 9th, 2012

Ms. Ouyang, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!

StarTex Power on May 21st, 2012

S.Marcoe - Forney, TX
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Just finishing my 12 month agreement. I have never had any issues with billing or customer service. But I am looking at switching because of cheaper rates now. I wish StarTex was just a little more competitive on pricing.

Steve Marcoe from Forney on May 7th, 2012

Mr. Marcoe, thank you for your recent renewal with StarTex Power. We value your continued patronage!

StarTex Power on May 21st, 2012

Great and no surprises!!!
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I switched to Startex 6 months ago, after being with another provider for almost 15 years. Should have changed YEARS ago. I did alot of research and decided to go with Startex due to price plans, reviews, ratings etc. I am very glad I did. I wanted to wait to review them until I had been with them several months. Things have gone great. Billing is spot on, NO surprises! Yay! Email reminders to pay bills etc. When I have contacted contact customer service, they are extremely helpful by phone but also they respond to emails VERY fast! Great company and I hope to be with them a long time! Just be sure to lock into a price and remember to renew when it expires. They take credit cards too if you pay your bills that way, I just wish they took American Express. That's my only complaint! Great company

D Ericson from Dallas on April 29th, 2012

Ms. Ericson, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!

StarTex Power on May 21st, 2012

Awesome!
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I just switched from Green Mountain Energy to StarTex. Their rates are MUCH better for green energy. The customer service was AWESOME, she was very helpful, spoke very clearly, and was articulate. She knew what she was talking about and to make it even better she was an AMERICAN! I didn't have to press one for English! They also have a referral program for referring friends where they give you AND your friend both $25 credit to your accounts. I am very satisfied.

Tiffany from Killeen on April 27th, 2012

Tiffany, welcome to the StarTex Power family! Your satisfaction is our reward! We are proud to be your retail electric provider!

StarTex Power on May 21st, 2012

Extremely satisfied
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I have been a StarTex customer for nearly 4 years, first at my apartment and now my home. Their rates have always been some of the lowest on the market with no hidden fees for credit card payments, auto debit, telephone payments, etc. I have had several businesses I know and friends switch at my urging and they have all been equally satisfied. My contract is up for renewal in June and I fully expect to be renewing my contract for another 2 year term!

Eric Israel from Houston on April 15th, 2012

Eric, thank you for your continued patronage and support of StarTex Power. I was able to locate yo
ur account and have sent you an email in regards to renewing your contract with StarTex Power. I look forward to assisting you! Jennifer Lewis, Office of the President

StarTex Power on May 8th, 2012

.14 c and .17c month to month trap
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I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else.

Ira S from Friendswood on April 9th, 2012

Ira, my name is Jennifer Lewis, Office of the President at StarTex Power. I would genuinely appreciate the opportunity to review your accounts and address your concerns. Could you please be so kind as to contact me at jennifer.lewis@startexpower.com? I look forward to hearing from you.

StarTex Power on May 8th, 2012

I have recommended them!
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I not only found their customer service above average but I have been
extremely satisfied with my electric bill. There are never any big surprises
just great service!

Sara Bramble from Houston on April 4th, 2012

Sara, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President

StarTex Power on May 8th, 2012

Never Had a Problem
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I have been with Startex Power for about 12 months now and never had a problem with them. Called once to update something on my account and the customer service was great and was handled quickly. I would definitely recommend this company. They have good rates and seem to focus on customer service. Looked around at other companies but will be renewing with them.

Josh Wingard from Houston on April 4th, 2012

Josh, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President

StarTex Power on May 8th, 2012

Great Company!
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I have been with Startex since 2006.I have been pleasently surprised with their prompt,friendly service.Unlike prior experiences with my local cable and phone company.When you call with a question.They have never let me languish on hold.Or subject you to some horrid robot goonie.Although,I have noticed a little cheaper rate elsewhere.I will stick with Startex.I guess that I am "old school".And In these times of poor service and rude people.That means alot to me.

James D Morrison from Fort Worth on April 3rd, 2012

James, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President

StarTex Power on May 8th, 2012

Good bye old friend!
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I've been with Star Tex for 5 years and have had absolutely no problems whatsoever. On the rare occasion that I have called customer service I have found them to be courteous and knowledgeable. Alas, I now find myself with much trepidation, preparing to switch to a new provider with a better rate. I am sorry to say goodbye to Star Tex, but I have my budget to consider.

Susan from Houston on April 3rd, 2012

Susan, it is unfortunate to hear you have left the StarTex Power family. I sincerely hope the new provider doesnt have any hidden fees in their plan that may cause their competitive rate to be higher than it appears. Please do not hesitate to contact me directly should you be interested in switching back to StarTex Power, as it would be my pleasure to assist you! Jennifer Lewis, Office of the President

StarTex Power on May 8th, 2012

Happy with Startex
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Pro:
Good company never had a problem with them and no hidden fees or surprises.
CON:
Could be a bit cheaper

Houtan from Carrollton on March 29th, 2012

Houtan, I have located your account and have sent you an email in regards to your feedback. Thank you for your continued patronage to StarTex Power. We value you as a customer! Jennifer Lewis, Office of the President

StarTex Power on May 8th, 2012

Great Service and Pricing
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I moved down to S. Texas almost a year ago. Well closing on my home, the realtor had suggested Ambit as the provider of choice here. It took all of 2 months to realize just how bad Ambit's customer service and pricing was. I called them one afternoon, well sitting on hold for 45 minutes, I started doing research of other providers and found StarTex. I called StarTex directly after hanging up on Ambit (never did get a rep, even after 45 mins). I was talking to a StarTex rep in less then 5 mins. She took my new order and I was on my way in just a few minutes. I just got my renewal notice from StarTex and I'm happy to say I'll be staying with them. Great service and definitely the lowest pricing. Keep up the good work StarTex. Thanks.

Rob Pickrell from Alton on March 27th, 2012

Robert, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President

StarTex Power on May 8th, 2012

Your quotes are wrong
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I just renewed after a year. I slipped, but they did warn me my plan was expiring, so it was my fault. I'm not a huge fan of their website, but their customer service is good.

I have had no problem with StarTex. I find them to be near the lowest price with 100% wind; the lowest of any company I've heard of.

Sandy from North on February 20th, 2012
Reb
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Have been very happy with star for 3 years

Rick from Houston on February 13th, 2012
StarTex Dissapoint
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StarTex jacked my rates sky high, costing me
hundreds of dollars, without renewing me at the
preferable rate. Would not recommend.

Charles from Hutto on February 6th, 2012

StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551 so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President

StarTex Power on March 5th, 2012

Excellent
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Star Tex has been an excellent company to deal with. Customer service is friendly and helpful. They answer the phone when you call and the rates are really competitive. Billing is accurate . Couldn't ask for more.

Lonnie from Hurst on January 20th, 2012
Consistent, as long as nothing changes
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I've been with them for almost 5 years. I made a mid-plan switch in May/Jun '09, when rates sank and I was tied into their 3 yr (roughly $.14/kWh rate) and got into another 3 year for (then) $.119/kWh. I had a bit of back and forth with them after the switch as their billing department didn't get the word that i was in a new plan. After 2 months, they got it straight. The only thing was I allowed them to continue billing the CC as I didn't want to discontinue and draw their ire. Shortly after I noticed that they never updated my new 3 yr plan 'end' date. After I called, they told me it was May/Jun of 2012. You can bet your last buck that I'll be on top of the change so that I'm not thrown into the non-plan summer rate. For others to note (but check, i'm not sure if it's law or the company's position) - but they told me I could submit my 'switch' request 15 days before the last period started). Be sure to check, don't take my word on this.

Overall-I'd definitely refer them!

Thom from Allen on January 20th, 2012


Thank you for your feedback. I would like to review your account to ensure you were given the Star Treatment. If there were any areas of opportunity, I would like to follow-up accordingly. I would greatly appreciate it if you could please send me your account information at jbell@startexpower.com. Thank you in advance. Jennifer Bell, Office of the President

StarTex Power on March 5th, 2012

Outstanding service, great prices.
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I've been with StarTex for over two years. Their
prices are very competitive, and automatic draft
isn't required. Customer service is friendly,
competent and quick.

Matt Bramanti from Houston on January 18th, 2012

Matt, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the lookout for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Bell, Office of the President

StarTex Power on March 5th, 2012

STP Will Jack Up Your Rates If You're Not Paying Attention
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As many have noted, this company will sneakily jack up your rates if
you're not paying attention. They'll lure you in with a low introductory
rate, induce you to autopay your bills, then double your rate immediately
at the end of your term and hope it takes you a while to notice.
Exceptionally sketchy business model. I've used several providers and this
company is by far the worst.

Houston Customer from Houston on January 16th, 2012

StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President

StarTex Power on March 5th, 2012

Very Satisified - I just renewed after 2 years
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Very satisfied with Startex. I was on a fixed plan for 2yrs and just renewed for a 4 month plan. They are very transparent.

Jared from Wylie on January 7th, 2012

Jared, thank you for your kind words. I was able to locate your account with StarTex Power. Please be on the lookout for something special from me in the mail, as a token of our appreciation of your patronage. Jennifer Bell, Office of the President

StarTex Power on March 5th, 2012

Worst costumer service ever!
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We have had problems with the service and they have the worst costumer
service.
Choose another provider!

Laura from Houston on January 6th, 2012

Laura, StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President

StarTex Power on March 5th, 2012

Displeased customer
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I recently switched my business account to StarTex Power where they say their
customers are treated like a star! This is the farthest from the truth! I have
found that their customer service people are rude and of no help at all! I would
strongly discourage anyone from signing with this company. I have switched
and will never consider them in the future!
T. Gilland

Anonymous from Anna on December 29th, 2011

My name is Jennifer Bell, Office of the President at StarTex Power. Although you are no longer an active customer, I would still like the opportunity to research what transpired on your account. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551. I look forward to hearing from you and am sincerely apologetic for the frustration you endured.

StarTex Power on March 5th, 2012

Short but good experience
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I only went through the ordering and cancelling
process with Startex Power, but it was a
pleasant one. The online ordering system is
very fluid and doesn't feel cumbersome.
Unfortunately I needed to have power within 24
hours and was unaware that Starpower DOES offer
that service, and we signed up with another
company and had to cancel the service with
Starpower. The customer service person was
very friendly when I made this request and she
did explain to me about that 'priority service'
but understood my situation and cancelled the
service with no penalties or issues.

I recommend startex power simply based on the
fact of great customer service, their modern
online services, and their good rates. I'll be
switching to them once my term with this other
company expires.

Kyle V. from Houston (humble) on December 19th, 2011
Service to Multiple Locations
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StarTex has moved with me 2 times since I started with them and they have been easy to communicate with. Professional staff.

Vacuumlady from Houston on December 13th, 2011
Tricked me
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I signed a contract with StarTex Power for X number of months at a decent rate after my initial commitment, StarTex almost doubled my rate in the middle of summer at our highest usage which in-turn more than doubled our bill. This went on for over two months and when I contacted StarTex costumer service they would not work with me and basically was rude on the phone. I have since switched companies for a much lower rate. I would not recommend this company and if you look around, rates are much lower else where.

J. C. Clark from Houston on December 6th, 2011

StarTex Power hates to hear you have switched providers. I would love the opportunity to review your account to see what transpired. Please feel free to contact me directly at 713-292-2551 or jbell@startexpower.com. I look forward to assisting you!

StarTex Power on December 27th, 2011

Simply the BEST
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Rates that make you smile instead of cry, and the friendliest, most helpful customer service around. Switching to StarTex was the best decision I made in a long time. Wished I could have kicked Reliant to the curb YEARS ago. Been with StarTex almost 2 years now, and still couldn't be happier!

Gina from Pearland on November 15th, 2011
StarTex Turns off Online Account Management
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StarTex has a strange policy of turning off the online account management if you do not pay your bill in time. It seems to me that during these times, the online account management tool should be more helpful. Turning it off when you are needing to pay your bill seems contrary to good logic.

Jason from Bedford on November 1st, 2011

StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com or 713-292-2551. I look forward to assisting you!

StarTex Power on December 27th, 2011

No Problems
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Signed up online,
Auto pay, Sends bills.
Website work good.
No problems

Anonymous from on October 27th, 2011
Good at the beginning then prices went up
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I've had StarTexPower for a while now. Their promotional or beginning rates are good but since I moved to the new place, the price has gone up significanly (avg 13.69 cents, which is much higher than the initial price). Although I did not select the fixed option, increase from 5.2 cents to 13.69 cents is just too much. The first impression I got from this company was that they would care about such significant increase or maybe advise their customers of the high increase in price... but that's not the case.

Also, in this day and age, their bill payment system seems to be very outdated. Launches into a separate window, no email confirmation, etc.

Time to start looking for another provider...unfortunately.

A.C. from Houston on October 17th, 2011

We hate to hear you are considering leaving the StarTex Power family. I would love the opportunity to assist you and address your concerns. Please feel free to email me directly at jbell@startexpower.com. I look forward to assisting you!

StarTex Power on October 26th, 2011

Highly Recommended
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I have been with Star Tex for about two years. They have very competitive rates and good customer service. We saved lots of money over Reliant or TXU.

JB from Houston on October 6th, 2011
Future Uncertain???
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StarTex Power (Houston, TX) began with and established a reliable platform in the retail electric market noted for their excellent Customer Service department. They have been sold to Constellation Energy (Baltimore, MD) which has very low retail customer service reviews and itself is being taken over by Exelon Corporation (Chicago, IL) which has terrible customer service ratings. Wait and See...???

Texas Consumer from Houston on October 3rd, 2011

StarTex Power would like the opportunity to address your concerns in regards to our new ownership. Our customers can expect the same competitive rates and excellent customer care. Please feel free to contact me directly at jbell@startexpower.com, as I would be happy to answer any additional questions you may have in regards to this topic. I look forward to assisting you!

StarTex Power on October 26th, 2011

Startex bait and switch
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Got Startex on their low price on the powertochoose site. I didn't read the fine print, and the price went from about 6 kwh to 16 kwh...why even have those bait and switch prices? Just put your price up their and quit trying to screw the people.

Anonymous from Cc on October 1st, 2011

StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com. I look forward to assisting you!

StarTex Power on October 26th, 2011

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