Summer Energy Customer Reviews

Great rates! Nice people! Terms are clearly stated!

These people have been wonderful to us and their rates could not be beat. Since we conserve on our utilities, we rarely go over the 500 kWh per month and they have never charged us that extra fee for not using enough electricity.

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We have been with them 3 years and I am about to renew for another year.

I have had several other companies and Summer beats them in everything. Great pricing, great and super friendly customer service. Its a company that wants to have their customers happy. I will never switch any where else. I have recommended several friends and family to them and they have all been happy as well.

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I signed up with this company about a year ago, after several of months with company and no issues or surprises with my bill, referred it to my mother in law whom she is extremely satisfied with service. I would definitely encourage everyone to try it. One of the few electricity companies that is fair with prices, and excellent customer service.

I have been using Summer Energy for my electricity at both my home and business for almost two years now and I could not be more satisfied. When calling in to set up my account I was actually able to speak to a human, unlike most companies who make you go through several recordings first. They also were able to get me 2 cents cheaper on my business energy rate! I would recommend them to anyone!!!

I've used over 7 electric companies since moving to Texas. I've been with Summer for over a year now and would recommend them to all shoppers. They have excellent rates when you compare them to other offers. Their rates are all-in rates....while I was with Reliant I got a TDSP charges line item that was routinely 50% or more of my bill. Summer's prices are more in line with what you actually see when you get your bill.

I recently switched over to summer energy from a comptetitor and I am truely please with that decision. The service is excelent and the rates are more then fair. When I need to speak to a customer service rep it was easy and thy were very helpful. I would recommend sure energy to any one oft friends or relatives

Low Prices....ANY questions answered in 1st call....multiple terms.....knowledgeable staff.....LOCAL TEXAS COMPANY! I have been with them 2 years and pay online every month with ease. If I ever have a question they answer quickly and correctly. All from a TEXAS based company not like the one from New Jersey or the one in bankruptcy.....

I've had Summery Energy for almost 15 months now. I signed up with them summer 2013 because they had a great 12 month promotional rate. I've had no problems, there have been no hidden fees, I read the Electricity Facts Label and they have billed accordingly. I'm surprised at the reviews on here, not getting bills, not getting notified about rate change, etc. I do auto pay, get a bill every month, was notified in plenty of time when my contract would expire and what the variable rate it would increase to if I did not choose a new plan. I renewed summer 2014 for an additional 3 months because they again had the best rate for a short period and I'v received my renewal notice with plenty of time to renew with them or switch to a new provider.

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Read your contract, print your documents, you shouldn't encounter any problems with these guys if you do your job.

I used Summer Energy when I bought my first home. I signed up for a fixed contract and got exactly what I signed up for, a fixed 8 cent contract for year. I paid my bills on time and had no problems. I'm leaving them only because another company is offering a 24 month deal, otherwise I would stay with them.

Have been extremely pleased with the customer service at Summer Energy. All my questions answered in a timely and polite manner. Never seemed to be an inconvenience to the reps, which is how I've felt when dealing to other companies. Great prices. Not paying an arm and a leg for electricity. Would definitely recommend.

Any time I call this company, I am always blown away by how incredibly helpful their customer service staff is. My rates are also not terribly high, though they do have a small one-time minimum usage fee. However, this fee does not apply if you are already an existing customer. If I had any complaint, it would be that you can only set your payment to one credit card, so I have to pay it in full and have my roommate reimburse me in cash.

My 12 month contract with Summer Energy is about to expire.

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During this year, they have given me an excellent electricity rate. The renewal rates are much higher, so I will be switching. That has pretty much been my experience with every electricity provider I have used, so I just get in the habit of changing. It's too bad it has to be that way; they are all pretty much guaranteeing NO customer loyalty.

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Be that as it may, during this year I have been quite satisfied with Summer. The only time I needed customer service, they were helpful and responsive. Otherwise, they sent bills that reflected the promised rate and I paid them. Easy.

Great promotional deal. Wish that it lasted longer.

I personally have had only good experience. Customer service is always so helpful and very patient. I am a single mom who has struggled from time to time to pay my bills and both Jeremy and Damaris work with me and even have waived my fees. I'm happy with Summer Energy and would not switch away.

Good rates to start almost 3 years ago, but in the last 12-14 months I have seen my rate increase by more than 40% with no explanation. Even with their newest renewal options being lower than their rates 3 months ago, it is still a 35% increase in the last 12 months with is ridiculous. I'm going to call and see if they will offer me a rate closer to a year ago before I switch companies as I have already found several in my market that will beat them by almost 25% on average charges on both a 12 and 24 month lock in rate.

Yesterday I gave a not so complimentary review of Summer Energy. I was upset because I felt like I had been taken advantage of because of being off contract. I wrote the review here and wrote an email to customer service all within an hour yesterday. Today I recieved a call from customer service wanting to "make it right". Apparently, the system never generated a notice for me that my contract was expiring. Since I wasn't notified Summer Energy's customer service gave me a credit for the overages I was charged and extended my contract at the low rate I was paying until my move date. (We are moving so I had to cancel my service and talk to them about my rate increase in one phone call.) The phone call yesterday got me nowhere, but today a representative called me and we had a pleasant conversation about what the problem was and what they would do to fix it. I was surprised and very thankful for Summer Energy taking the time to read my email, research my situation, then make it right all within one single day. Summer Energy just redeemed themselves in my book, and I take back my review from yesterday. I WOULD recommend Summer Energy but I do suggest you are very aware of your contract end date so you don't have to deal with any change in rates being off contract. Thank you for going above and beyond, Summer Energy.

Haven't had any problems. Had a 12 month contract. No monthly fees as long as you used 500Kwh which wasn't a problem. Time to renew. I understand rates go up but went from 8.9 to 13.3 and now charging a 4.85 base fee on top of 9.95 for anything under 1000Kwh. Even in the summer we don't genereally go over 800, so i would be getting a 10.00 penalty charge for not using enough energy, when everyone preaches save energy? We are switching.

No problems. Good rates. But its time to renew and they are offering higher rates to existing customers to renew with them than the rates they are offering to new customers.

I've had Summer for the past 6 months, and it has went fairly well--no complaints. The rate I got was great, with no minimum usage charge which is huge to me. However, I will not be renewing because they now do charge the fee for under 1000 kw, so they are no longer the cheapest.

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They also need a more sophisticated web page--they teased at offering automatic billpay, but I saw one email and no option to sign up. Website was really garbage, but the service was just fine. If the price is right, I would go with them again for sure.

1. Large up front deposit. Found out too late that there was a $100 fee to cancel service. Nothing in promo lit about that.

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2. When I called to turn off service, was told it took 10 days to process the cancellation paperwork and an add'l 10 days to process the return. 30 days later I called to find out where my refund was. It hadn't been submitted. Apparently, I shoulda placed a separate phone call to start that process. Now I have to wait an add'l 1 - 2 weeks to get my refund. Horrible way to do business. Now I'll call every couple of days to find out where my refund is until I have it in my hot little hand.

I used online bill pay, like I have with every other company I deal with, and Summer Energy "says" that they didn't receive my money. Every other company will waive fees if there is a mistake, but of course they loaded me up with fees instantly, and generated disconnect notices. I would look for a more reputable company.

So, I have been a customer for over a year now. I can't really say anything good nor bad. They do pretty much what they say they will do, but they don't always tell you what they are going to do. From observation, their strategy is to get you in the door with a low rate for 3 months. At the end of the 3 months you can expect the "Promotional Contract" to end. At that point the rates will increase somewhere around 40-60% if i recall correctly. Then the kicker is each month your rate will continually increase by a few % or so. EACH MONTH. After 1 year of service my rate is over double where is started. As for the customer service complaints I have read. Meh, half true, half not. I have submitted my payment via their site right on the dead line because i never got the bill but had that thought in the back of my mind its due any day now. I have also let it go past the due date by 1 day once and I have never been hit with a late fee. The customer service lady I have spoken to a few times has been congenial. All in all this is a run of the mill company turning a profit just like any other. As long as you stay on top of them, it is ok I suppose. I'm still switching to a different company though.

This company will do anything to charge high late and other 'penalty' fees. So what if their price per kilowatt is low-they more than can make up for it with all their miscellaneous high charges. Ditto the negative reviews of other former subscribers.

This company has an extremely poor business model. Be very careful if you use an online bill pay service with this company since they do not accept electronic funds transfers. Your bank has to physically mail them a check and they will not post it until after your due date. They will then proceed to charge you a late fee for not paying on time. I had one bill that I paid on the 12th of the month and they didn't process my check until the 18th. The due date was the 15th of the month. They sent me a disconnect notice on the 18th and charged me a $20 notice fee on top of a late fee. I will not use this company ever again and am switching since I have fulfilled my contract. I will not recommend this company to anyone and in fact I will spread the word to never use such companies that have such deceptive business practices. DO NOT USE THIS COMPANY! THEY WILL FIND A WAY TO MAKE YOU PAY LATE EVEN PAYING SEVERAL WEEKS EARLY!

I signed up with Summer Energy online after searching rates through Power to Choose. I disclosed the appropriate info so they could check my credit. I have excellent credit by the way. Without notifying me, they charged my credit card $450 as a deposit.

We signed a 2-year contract with Summer Energy, and about 6 months after that they offered us a 5-year contract extension for a little lower price. Now we are 60 days from the expiration of the original 2-year contract, and they just informed us they won't honor the contract extension. The price is roughly double what our current contract with Summer Energy are.

I moved out of my last apartment (the new tenant did a lease takeover) I had called them and explained my situation, and the person who barely helped me on the phone said I had to move out of state to avoid an early termination fee. I received a new invoice early today (10/24/22) that I "owe" them money when I have not been at that apartment for A MONTH! And now I was told I could have just provided them my lease... Do better they should have done something to fix it despite their miscommunication and inadequate employee training. Scam of a company

I enrolled with this company and they charged over $250 for 2 weeks of usage. So we closed off a large addition, turned off the split wall air unit in that addition, have set the air conditioner much higher continuously and this next two weeks my bill is now actually MORE at $5 over that pervious amount?! I would avoid this company for any energy needs. When I call to talk and ask question they hardly respond, I have to repeat, hello are you there? They are not friendly or helpful and the bill does not even display usage until it is much closer to the due date. I was just told the charges match. If I could give 0 stars I would.

I don't like to have a rude supervisor call me and blame me for their failure to apply my payment two weeks ago to my account. I had used his company for years and know damn well how to make a payment, yet while I was stuck in the hospital up north their billing department sent me a confirmation of my payment and applied my payment somewhere else and proceeded to blame me for the mistakes they made. I had no power in my apartment for weeks and no idea until I got back on a Saturday evening and could do nothing about it until Monday. And then I was blamed for it. The supervisor was completely rude when I inquired about whether or not they would help pay for the food that was lost because of their error, who instead blamed me and made excuses for his billing people and their system. After I had been a customer for years. Look elsewhere for your power needs. Customer service is terrible I did deal with a nice guy today but unfortunately the supervisor and failure to take accountability destroyed all of that. As I noted on the call to the supervisor before I hung up, I'm very upset that I've wasted my money with Summer energy for years. Especially the way they handle this today when my power was out for 2 weeks because of their failure. By the way they still showed that I owed a balance which I paid on Saturday they didn't offer to reimburse the duplicate payment or to apologize for the duplicate payment. Their billing department is terrible

Ive been trying to pay the bill and switch company because everytime I try to pay its impossible, they are charging me more and more everyday without having the service. Please be carefull with this company because this is fraud and it has been a total nightmare.

I had Summer Energy as my electric provider- Be careful with their fees, if you are one day late on your monthly bill, they will send you a disconnection notice the next day and will charge you a $20.00 late fee and an additional $20.00 for the disconnection notice. I can understand if the bill was not paid within one or two weeks of the due date, but ONE DAY late & you'll GET A DISCONNECTION NOTICE - This only happened to me once, for I made sure I paid the bill before the due date - I was eager for the 3 month contract to end so I could switch electric providers, also made my self a note, never to sign up with this electricity provider again.

Very misleading business practices. Unlike other providers they are not up front about all fees. We were quoted a kwh rate and it was very competitive. Once we started to get billed there were many line items added resulting in a 57% higher rate in total then what we were quoted. They can change these extra line item rates at any time so the base quoted kwh contract is meaningless. They quoted me thousands to end the contract. Stay away

I spent 2 weeks going in circles with this company trying to get power turned on. They kept asking me for documents about my home and then telling me the documents weren't sufficient so I would send more documents. I eventually gave up and went with a different company with a much higher rate, but at least they are a power company.

My contract was about to expire. I requested the lowest rate for a disabled, unemployed vet. Summer Energy quoted me a plan that was close to my current rate but still higher, and I agreed. They failed to explain that my rate would now be flexible due to TDU pass-through fees that fluctuate vs. the flat-rate plan I had always had.

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When I noticed the increase of $150 on this month's bill, I started crunching numbers.

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I immediately emailed Summer and was responded to informing me of the fee and how it was valid, per contract.

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I called Summer's fabulous fraudsters and spoke with customer service rep 1, who smugly told me I should understand energy terminology prior to agreeing to verbal contracts. Furthermore, the charges are valid. He said he could pull the audio recording to review. I asked to hear it for myself, and he said that's not possible. Only Summer can listen to it. However, be assured it's correct. REALLY?!?

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Next, I called back after viewing my contract in detail and learning all the terminology. I explained to the customer service rep 2 that the charges do not reflect the contract. The rate I was charged was 12.9 cents per kilowatt, not 9.1 cents that we agreed to. She told me I was wrong and refused to use her calculator to check the calculations. I questioned her ability to do simple math, and she said I dont have to check it because we have accounting people that will do it. "It's not my job." When I asked to speak with the accounting/billing department, I was told no. She assured me the charges were correct. I questioned the bill stating I wanted an itemized bill since I was being charged for two contract rates and want a statement that shows the break down for both set of days and usage. She told me they do not have to itemize the bill and could use an average. When I questioned how the average is calculated, she couldn't explain any reasoning that matched my current $530 bill with in reason. She just went on and on with the bill is higher because you used more electricity from last month, which has nothing to do with charging me TDU pass-through charges and the fixed-rate and fees. Nothing but excuses due to being ignorant and using traditional reflecting tactics to allude questioning customers. Deceptive practices are highly unlawful and should be reported to the state.

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Next, I called to speak with the supervisor. This took about 25 minutes of holding. Finally, I found someone who could do simple math calculations and listened. He looked at the bill and understood the problem immediately. The oversight was a known issue that was already addressed with staff that same day via email. He was very apologetic and assured me he would have accounting resolve the issue and credit the account.

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Check your bills, people! If I hadn't called, I would be out over $150. It makes me wonder how many people are overlooking this each time they re-sign an annual contract.

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Once my contract is up, we will be parting ways! Nothing worse than being taken advantage of in the middle of a pandemic. Shame on you!

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Your loyal customer,

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Karen

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PS- I hope Summer Energy gives the supervisor a raise. He was on point with his ability to calm the Karen!

Just check out their reviews, 46% 1 star ratings should tell you everything you need to know. Pricing is decent up front, then they fee you to death.

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I had an issue almost immediately with them denying my Letter of Credit to waive deposit even though I had been with my previous provider for 2+ years with no incident. I have never missed a bill payment but for them to charge a $450 deposit, that will "only be returned as a statement credit" is ridiculous. I basically had to pay for 4-6 months of service up front.

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Worst company ever, stay away! Check out TriEagle Energy, TXU, or someone else, anyone else!