Summer Energy Customer Reviews
We've been collecting customer reviews for Summer Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Summer Energy Customer Ratings:
Average of Summer Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Summer Energy | 2.3/5 | 69 |
Summer Energy Reviews:
69 total reviews for Summer Energy.
| Star Rating | Ratings and Link |
|---|---|
| 16 5 star reviews | |
| 5 4 star reviews | |
| 5 3 star reviews | |
| 6 2 star reviews | |
| 37 1 star reviews |
Energy Plans from Summer Energy competitors
Unlike Summer Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.3¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
No huge complaints...
I've had Summer for the past 6 months, and it has went fairly well--no complaints. The rate I got was great, with no minimum usage charge which is huge to me. However, I will not be renewing because they now do charge the fee for under 1000 kw, so they are no longer the cheapest.They also need a more sophisticated web page--they teased at offering automatic billpay, but I saw one email and no option to sign up. Website was really garbage, but the service was just fine. If the price is right, I would go with them again for sure.
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5 Star Reviews
has 16 five star eviews.
Summer Energy is a good company.
I've used over 7 electric companies since moving to Texas. I've been with Summer for over a year now and would recommend them to all shoppers. They have excellent rates when you compare them to other offers. Their rates are all-in rates....while I was with Reliant I got a TDSP charges line item that was routinely 50% or more of my bill. Summer's prices are more in line with what you actually see when you get your bill.
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Great promotional rates!
I've had Summery Energy for almost 15 months now. I signed up with them summer 2013 because they had a great 12 month promotional rate. I've had no problems, there have been no hidden fees, I read the Electricity Facts Label and they have billed accordingly. I'm surprised at the reviews on here, not getting bills, not getting notified about rate change, etc. I do auto pay, get a bill every month, was notified in plenty of time when my contract would expire and what the variable rate it would increase to if I did not choose a new plan. I renewed summer 2014 for an additional 3 months because they again had the best rate for a short period and I'v received my renewal notice with plenty of time to renew with them or switch to a new provider. Read your contract, print your documents, you shouldn't encounter any problems with these guys if you do your job.
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PERFECT COMPANY TO USE!!
Great rates! Nice people! Terms are clearly stated!
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Excellent company with great customer service
These people have been wonderful to us and their rates could not be beat. Since we conserve on our utilities, we rarely go over the 500 kWh per month and they have never charged us that extra fee for not using enough electricity.We have been with them 3 years and I am about to renew for another year.
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The best light company
I have had several other companies and Summer beats them in everything. Great pricing, great and super friendly customer service. Its a company that wants to have their customers happy. I will never switch any where else. I have recommended several friends and family to them and they have all been happy as well.
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Great company to be with!!!
I signed up with this company about a year ago, after several of months with company and no issues or surprises with my bill, referred it to my mother in law whom she is extremely satisfied with service. I would definitely encourage everyone to try it. One of the few electricity companies that is fair with prices, and excellent customer service.
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Great Service, Great prices!!!
I have been using Summer Energy for my electricity at both my home and business for almost two years now and I could not be more satisfied. When calling in to set up my account I was actually able to speak to a human, unlike most companies who make you go through several recordings first. They also were able to get me 2 cents cheaper on my business energy rate! I would recommend them to anyone!!!
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Great decision to switch
I recently switched over to summer energy from a comptetitor and I am truely please with that decision. The service is excelent and the rates are more then fair. When I need to speak to a customer service rep it was easy and thy were very helpful. I would recommend sure energy to any one oft friends or relatives
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4 Star Reviews
has 2 four star eviews.
Summer energy
Great promotional deal. Wish that it lasted longer.
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Great Customer Service
I personally have had only good experience. Customer service is always so helpful and very patient. I am a single mom who has struggled from time to time to pay my bills and both Jeremy and Damaris work with me and even have waived my fees. I'm happy with Summer Energy and would not switch away.
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3 Star Reviews
has 1 three star eviews.
Decent, but nothing extraordinary
Good rates to start almost 3 years ago, but in the last 12-14 months I have seen my rate increase by more than 40% with no explanation. Even with their newest renewal options being lower than their rates 3 months ago, it is still a 35% increase in the last 12 months with is ridiculous. I'm going to call and see if they will offer me a rate closer to a year ago before I switch companies as I have already found several in my market that will beat them by almost 25% on average charges on both a 12 and 24 month lock in rate.
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2 Star Reviews
has 1 two star eviews.
Huge Deposit Charged to My Credit Card
I signed up with Summer Energy online after searching rates through Power to Choose. I disclosed the appropriate info so they could check my credit. I have excellent credit by the way. Without notifying me, they charged my credit card $450 as a deposit.
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1 Star Reviews
has 22 one star eviews.
Summer Energy - Ridiculous fees
I had Summer Energy as my electric provider- Be careful with their fees, if you are one day late on your monthly bill, they will send you a disconnection notice the next day and will charge you a $20.00 late fee and an additional $20.00 for the disconnection notice. I can understand if the bill was not paid within one or two weeks of the due date, but ONE DAY late & you'll GET A DISCONNECTION NOTICE - This only happened to me once, for I made sure I paid the bill before the due date - I was eager for the 3 month contract to end so I could switch electric providers, also made my self a note, never to sign up with this electricity provider again.
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Poor customer service
I was on hold for 13 minutes before I spoke with a service rep who could NOT help me. Vastly understaffed customer service center. They charge $1.99 to use a credit card to pay your bill. The payment due date changes almost every month. Not customer friendly. I will change my electric provider as soon as my current contract expires.
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Warning - They have minimum usage fees!
When I originally signed up in 2013, their marketing campaign stressed no minimum usage fee. When I renewed, I was NOT told that they had changed their policy. The first bill included a minimum usage fee totaling $17.38 and a base charge fee of $4.26. These 2 fees are 23% of the bill. That is, 23% of the bill has nothing to do with the electricity I used. OUTRAGEOUS! I will not use Summer Energy again. I do not recommend Summer Energy. Stay away!
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Beware of this company
This company offer cheap rates. Scam. You will receive your bill with a different due date every month. Never the same. This is how they get you. You will be charged a late fee and a $20.00 late fee notice on the same day if your bill is not posted to your account by the due date. You can pay your bill, however it will not post to your account until 2 days later and you will be charged a late fee. You will also be charged a $20.00 for a letter that was generated the same day of the due date although your bill was paid days ago. This company is a scam. Beware.
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