Our Analysis of Amigo Energy

did ok they lost one payment for a week or two

Signed with them almost a year ago and have not had one issue with their service

Sorry for all those bad reviews I just read, but honestly I've had better service with Amigo than I ever had with HL&P and Stream energy. Amigo promised me a non variable low rate,locked in contract and I've been with them 3 years now. Once contract is up I lock it again at same or lower rate. As for Customer service, I've had no problem with them yet.

Competitive pricing + accurate and timely billing
+ good customer service = no problems! Highly
recommended.

Customer service is not great but the price is most of the time one of the best.

good service - great price

I totally recommend Amigo Energy ever since I switch with them my bill was a lot cheaper.

I love Amigo Energy. I've already convinced some of my friends to
switch their service to them. I was even able to convince a door to
door salesman for another electric company that Amigo was better
than the company he was trying to switch me to.

thank god Amigo is my Amigo!

Just had a little mishap when switching services but other than that, no probs.

I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend.

I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, and I liked that they sent it .pdf, so I didn't have to log in to look at the bill. (They do only give it to you about 2 weeks before it is due though). Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they didn't want to keep their customers long term, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.

My review is very similar to the last one. I have zero complaints from Amigo other than being caught off guard for a $2.00 monthly credit card autopay fee.

Their prices for new customers are very competitive, but thats where the good prices end. When it comes time to renew, their renewal offers are easily 1.5 to 2 c per kwh higher than average. If they had been able to provide the rate they provide to new customers (still seen on powertochoose.org) I would have stuck with them.

Alas I am not, I love switching from REP to REP every 6 months to get the lowest rate I am comfortable with.

Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due!
But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through.

I recently changed my provider and Amigo Energy combined my last months bill with my partial months bill. They sent me a confirmation email regarding my final bill and was slated to be payed by my auto payment on Wed. the 10th of May. Starting received several harassing pre-corded phone call to call them with regard to my late payment. In talking to one of their reps I was informed that it was automated and they could not be stopped even though it may not be the customers fault for the delayed payment. The rep mentioned that if my account was not payed on the 10th by automated payment method that she would call me and make other arrangements for me. Well...my automatic payment was deducted this morning and of course I received an additional harassing phone call this afternoon with regard to my "non-payment". Really disappointed with this issue and will not do business with them again. I mentioned to the rep that it wasn't my decision to combine my previous month's bill this the last and final bill but rather something that they initiated. I would have been perfectly fine with them taking my automated payment last month and then a final payment this month.

I live in Houston and like many trying to put my life back together after the storm. I was out of work for due to the weather for a week in a half so of course no work no pay. I ask for some time they give me until today but I called today to see if I could get until next Friday the men said sure but if you don't pay we will cut your light off. This is what got me why are why sending out emails to customers saying that y'all understand if we need time or help because many of us was affected by the storm to call. What help are y'all giving to your customers at this time? That's not helpful now I'm worried about what if I didn't make enough money to pay on everything and if my lights are going to be turned off.

Lower price

There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years.

With them for 6 years, good experience, rates just went up at renewal time.

Never fall for door to door salesman. Price is ok, but billing and services are an absolute nightmare. They just cant seem to straighten my bill out. Try to avoid this provider if u rely on smooth and dependable service.

I would not purchase Amigo again! The thing i dislike the most about Amigo is that, i have used their service for alittle over a year now. I have never been late paying my bill! So i just happen to pay my bill online and the soonest the payment would be recieved was only day after the due date! One Day! So they send me a disconection notice and would not take the fee off for disconnection notice extra $$$!!!! Being a first time offence and they did get payment you would of thought they would excuse that so they didnt and know i am looking for New Service! You must take care of your good paying customers some times. If you want to keep them!

Customer service needs help.

I have a contract that says 10.9c per KW. But later learned that rate requires auto draft.

When calling to correct a billing issue, I had to talk to 4 people including a supervisor. None of them had a professional tone nor vocabulary. I had been a timely customer for my entire term and received a suggestion to "be more responsible." Way too many problems for the price!

Spend the time to read Terms or Service...

Upfront rate may look great but be careful their customer service sucks and they get more money out of you just slamming you with so many changes. They even charge you $5 charge just for paying your bill on time because youre supposed to pay with auto pay. If for some reason your credit card declines they will slam you with another $25.

They are just greedy..

I never go back to them. NO ONE SIGN UP WITH THEM.

Reminds me of dealing with a cable company. i would steer wide of this company

Terrible company!! They have been charging me late fees for numerous months when I have auto debit from my visa. Back in March, my visa expired so i remitted my new expiration date. They have been charging me 25 dollar late fees ever since. Called customer service and they are only given me a 25 dollar credit. Bunch of crooks!! I'm currently having the Texas Utilities Comm. and Better Business Bureau investigate. DON'T USE THIS COMPANY!!!

when I initially signed up they prompt I have had them since 2007 my contract was up for renewal several months when I found out they were over charging me and they had switched me from residential to commercial I am residential. they couldn't explain what happened. jacked my rate and couldn't fix any of the issues.

I was a supporter of Amigo Energy until they
changed their billing system, and double
charged all their customers---and act as if
their giving you good customer service by
having you extend your doubled bill. You're
not fooling anyone with a false extension.
It's like paying a bill every 15 days..instead
of monthly. I got my a second bill four days
after another, and they lied and said it was a
system glitch. If it's a glitch, why can't you
fix it. They're looking for a sneaky way to
update their accounts, since they charge from
the prior month. I can't wait until my
contract is up. It's over!

I have been with Amigo for Three years now for there rates. Yes they are good. There service is the worst ever. I have to call every mounth to fix mistakes that they make on my rate. I have a .089 rate FIXED but ever mounth they try to charge me more, this mounth it was .135. They lie to me every mouth and say they fixed it. But they dont !!!!! STAY AWAY FROM AMIGO. Pay more and save yourself the stress .. you have a better chance at ordering 30$ of Taco Bell and they getting your order right then getting treated honestly here.

You have to watch these guys if your on contract
and that contract ends they will jack your rates uo 30 to 40% !!!!!!!!!!!!!!!!!!!!!!!

My review is in relation to their customer service. I know that there are
fraudulent people out there changing services, etc. but what I
experienced with Amigo was SO FRUSTRATING!!!

Last week, my husband and I got on the phone with them to ENSURE
that BOTH of us were listed on the account in order to handle any
transactions.
When I called this week to disconnect services at one house, they
wouldn't let me, but only wanted to talk to my husband. (That's WHY
we called last week, to authorize BOTH of us!!!) Customer Service told
me that I was authorized to do anything BUT disconnect. (not true AND
they couldn't find where we called about that request - I even had a
date and a customer service reps name.)

So here we are in the middle of a huge move, and I had to bother my
husband at work to ONCE AGAIN handle the disconnect services.

I'm not liking the other reviews I've read....perhaps I'll be looking for
another service company at my next house....

We did not receive a bill for he month of August, and on Friday, August 26, 2011, found that a disconnect notice was sent to us. This occurred after business hours on Friday. The cutoff date was August 29, 2011, effectively giving us Saturday only to take care of the bill at one of the three vendors that take payment for Amigo Energy, which we did, at a cost of $2.00 plus having to make a quick trip to the bank since they only take cash. This was humiliating and unnecessary.

After calling, all the customer service people would say is they sent the bill and would wave the $22.00 disconnect notice. Their business processes are garbage. We didn't receive a bill and were going to be charged an extra $22.00. There is a problem here that needs cleaned up.

Continued to bill after I changed companies.
Several calls were answered with promises they
would get it fixed. After several months I
stopped getting bills, until a phone call from a
collection agency. It took a formal letter to the
Texas Utilities Commission to finally get it
fixed. I would never recommend this company.

Amigo Energy's negligence has cost my family thousands of dollars. Due to their own ignorance in their billing they shut the power off to my property while my family was away on vacation. Upon returning from vacation I had to take another day off from work to clean up the huge mess left by the melting/thawing goods from our refrigerator/freezer(s). When I called the Manager at Amigo they admitted no fault and were unwilling to help with the cost of the losses. More to come on this story!

I have been a customer for a few years now. Great rates and good service. Who could ask for more??

I strongly recommend Amigo to all of my friends.

When I signed up for Amigo the rate was 8.9 cents. Great deal huh? Not so much...every month I am charged a $6.95 monthly account fee plus $5 internet payment fee. Who charges to pay stuff online nowadays??? That's an extra $120 a year they got from me for paying my bill online for two accounts. I'm glad my contract is expiring in a week.

Small hidden fees. Customer service reps are no help.

We signed up for Amigo Energy back on Feb. 28 but to this day, we still have not heard from them. I have made 3 calls to customer service to see when we are getting our bill and they say they are going to send us a packet but we still have not seen it. I am not sure what is taking them so long to send out a bill. It has now been 7 weeks since we signed up.

I was left without power in the new home that we were moving into because of a glitch in the ordering process (was notified the DAY BEFORE that my order could not be filled on time. I was busy moving and did not get the message). When I called to have this resolved, customer service literally laughed at me and told me that I would have to pay an "emergency connect" fee. I had a small child and this happened in the heat of a Texas summer, so I had no AC. Needless to say I had to pay $80 extra just to have the power turned on for an order that I had placed a week before.

I will never use their service again and would not recommend them to anyone.

Customer Service is Horrible! Stay away from this company.
In addition, I usually pay bills right after i receive it. Once I receive the bill, there is 4-6 days to pay it. If you get late to get your mail, sure you going to get a disconnect notice with $25 fee. Way to make money.

This company is cheap but not cheap enough to deal with the total lack of customer service. After signing up for this service, I waited and waited for our email bill. I called them three times to check that all our information was correct and was reassured that everything was correct and that I should just be patient and wait for the email. Then out of the blue our electricity was disconnected with no warning. I had received no bills at all. This was at 7am. their office did not open until 8am to complain. It took my husband and I close to an hour on two separates phones to get anyone to answer our phone call. They had the wrong email address despite insisting three times and treating me like I was an irate customer that they had it correct. Then they informed me that I had a disconnect charge of $25 and that it could take up to 24 hours to reconnect the electricity. I had to call the public utility commission and complain. It took about 6 hours to switch back on and with a lot of arguing they refunded the charges. I have lost all confidence in this company and we are waiting the 6 months until the contract is up and changing to a better company even if it costs more. I do not recommend this company to anyone. They should have sent a disconnect notice by mail, even if they charged for it, or made a phone call. In some circumstances this could have been dangerous. As it was my husband could not get the car out of the garage to go to work and we were left on what was probably the coldest day of the year with two small children and no heating hoping that our pipes would not freeze.

Getting started was a breeze and everyone was so nice and friendly. Once I committed to a contract, boy did that ever change things! Every single time I have to call, the associates are just plain rude. They must have the most unhappy employees you could ever meet.

In addition to the negativity from the employees, they also told me twice that service would not be interrupted when I called to make a payment arrangement. I simply had to wait until payday before I could pay my bill. I called and they said it was acceptable. When my power was shut off days prior to this, I called and they said nothing could be done because services were already disconnected, regardless of the fact that they agreed to let me pay on my payday.

Don't stop reading now, it gets better! I was using their autopay system when I first signed up. I changed this because it was not convenient for me, as I did not get paid on a normal 2 week or monthly pay cycle. I called to have autopay turned off and they said it was disabled. For 3 consecutive months, autopay was NOT turned off and each time it put my checking account in the negative. I had to resort to having my bank put a permanent stop payment from my checking account to this company. After that, when I paid my bill until the contract was up, I had to load a prepaid card or go to ace cash express to pay my bill because I did not want them having my bank details again.

This is hands down the worst experience I have ever had with ANY company, not just electric providers. It absolutely baffles me how they are still in business and retaining customers when their rates aren't the best rates available.

I hope I can prevent other people from the frustrations I have had with amigo.

They charge outrageous fees. Even when their Auto Payment system fails to work, you end up paying late and disconnect fee of over $25 for a $50 bill. If you didn't have your Auto Payment setup, you have to pay $5 to $10 fee towards "Payment", even if it check, or credit or debit card.

I chose Amigo when I moved to Texas a little over a year ago because I wasn't familiar with how the unregulated system in Texas works and it was the company the previous owner of my home used. I wish I had done more research. My bills were high, even for Texas standards and you could only get an answer out of customer service sporadically. I had multiple issues getting my account set up for auto payment and the bill never really reflected what I thought I had agreed to. Then in December I began to get calls about the new smart thermostat. I was unemployed at the time but my current home thermostat was over 20 years old and on its last leg. At the promise that it wouldn't cost me a dime extra and was "guaranteed" to save me money. I agreed it. The salesmen kept calling, even after I purchased the product. I finally had to threaten one of them with being reported and also blocked them on my phone to get the calls to stop. Between that and the fact that I never could get an actual cost of the unit, it should have been a sign. However, I let a very inexperienced technician, that they sent, install it, though they never were able to get it fully integrated, supposedly because I used Verizon (which I told them from the first phone call). A few months later, when it was time to renew and they didnt offer me a rate even close to what the rest of the market was offering, I decided to switch providers. I emailed them asking what needed to be done, why my last bill was such a mess, and what I needed to do with the thermostat. I never received a reply but a month later I received a final bill from them, paid it and forgot about it. Now two months later I have received a $500 bill for the thermostat! Im appalled. I wont be paying it, its fraud. I would never recommend this company and would advise others to please do your research before signing an agreement with them. They will rip you off.