Amigo Energy Customer Reviews

We've been collecting customer reviews for Amigo Energy so you can get the inside scoop on what it's like to be a customer.

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cheapest Amigo Energy Electricity rates and plans in Texas

Reviews

5 Star Reviews

has 27 five star eviews.

Mrs.

Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

Alejandra C from Houston, TX on April 18th, 2022

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The WOW factor!

I really like my electricity provider. I've been with Amigo Energy for all most a year now and I think they have excellent customer service, prices are great, and a great perks program. If they had a commercial I would definitely be the one on there truly bragging about my experience and the wow factor they provided to me. Thanks Amigo!

Tiffany P from Lancaster, TX on August 22nd, 2018

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Lots of choices

I was confused about all the choices offered for electric companies as I am from Maryland & there aren't many choices there for providers. I went with Amigo on the advice of an acquaintance & was very pleased that it was so easy to sign up for service. I called their customer service line & was happy with the help I got.

Happy With Amigo from Abilene, TX on August 7th, 2018

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A Great Company

I had some bad experiences with some companies,But not Amigo.They works with you,and for as their customer service.They desrve a 100th.I have been satisfied.I'm glad I picked them as my electric provider.

Linda from Houston, TX on October 30th, 2017

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Great service

I always get good service with Amigo never had an issue they couldn't fix

Judy from Irving, TX on July 13th, 2022

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Reviews

4 Star Reviews

has 8 four star eviews.

Se interesan por sus clientes

Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Jose Catter from Katy, TX on December 11th, 2020

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N/a

I have a good experience so far nothing off yet .

Clarissa from Houston, TX on December 18th, 2019

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No problems

Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due!
But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through.

Steven Ogden from Crowley on March 22nd, 2014

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Great company for 6 years

I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend.

Nicole from Cypress on February 13th, 2013

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Service

Just had a little mishap when switching services but other than that, no probs.

Mike from Katy on February 7th, 2013

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3 Star Reviews

has 3 three star eviews.

Added late fee and sent final bill to collections

At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

Therese from Houston, TX on June 24th, 2022

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Good service

Lower price

Jackie from Laredo, TX on April 12th, 2018

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Mine

Did ok they lost one payment for a week or two

Michael Ferguson from Keller Tx Usa on December 28th, 2010

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2 Star Reviews

has 5 two star eviews.

No bill received / late fee an termination notice recv'd 4 days later

I did not receive a bill in Dec 2013. I did not notice, possibly missed due to heavy email volume that I receive every day, or spam file delivery. Not really sure why. Due date was 12/23. On Dec 27 a disconnect notice and $22+tax "Disconnect Notice Fee" was sent to me and received on 12/28. This works out to a 20% fee on a $100 balance. I immediately paid the bill online. This is my fault for not noticing that I had not been billed, but a disconnect notice and $22+tax fee after 4 days with not even a "did you forgot to pay your bill email or letter"? Nope. Not going to stand for this. I've had electricity service for 40 years, and I've been with numerous companies over the last 10 years since power to choose. CAN'T WAIT FOR MY CONTRACT TO EXPIRE, then moving on to another provider. Note: on hold with customer service for 15 minutes, but they DID remove the late fee, so that brings down my anger level a little.

ALH from Housotn on December 30th, 2013

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Without power, no care

I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

Jamie from Texas City, TX on February 26th, 2022

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Reviews

1 Star Reviews

has 72 one star eviews.

Worst

Just now NEW My bill used to be around 100-200 now Im hardly home, cut only up for 2 to 3 hours a day at 2 bedroom apartment paying$400 to $600+, I have asked them twice to check meter and they set it up then dont come saying they dont see it a problem with billing. Because they dont see an issue to have to send someone they will charge me to send someone to check it. Im a single mother it hard enough with all my other bills and then power bill going up every month when I do what I can to cut down the bill when only to find them charms more but then u charging me 75 or 100 to come out to check it. This is crazy I wouldnt recommend this company. We use outside light in weekends and dont watch tv but at park most weekends, only home awake 2/3 hours. They are making it harder every month to be able to pay for groceries, gas and other expenses with these outrageous bills

Worst from Irving, TX on April 19th, 2023

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10 plus years and multiple properties. clowns.

Incase anyone is looking at electric providers in Texas, stay away from Amigo Energy. Ive been with them at every address Ive ever had as an adult (10+years) because they are cheap. Theyve always been a beating to deal with but for the savings I would deal with it on all of my properties in the past. As of today, they are no longer worth dealing with. If you dont like paying fees (hundreds of dollars) and arent cool with someone threatening your credit while they hide behind a contract, I urge you to use anyone else and save yourself the headache. The penny/kWh saving is not worth dealing with these clowns.

Hbpropertymanagement from Fort Worth, TX on September 2nd, 2021

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Amigo Energy Scores and Ratings:

Texas Electricity Ratings Overall Score for Amigo Energy


Overall Score

2.0/5

204 total reviews

Amigo Energy Reviews:

204 total reviews for Amigo Energy.

Star Rating Ratings and Link
27 5 star reviews
24 4 star reviews
15 3 star reviews
14 2 star reviews
124 1 star reviews