Amigo Energy Company Review

We've been collecting customer reviews for Amigo Energy so you can get the inside scoop on what it's like to be a customer.

You can order Amigo Energy Energy Plans online.

cheapest Electricity rates and plans in Houston texas

Electricity Plans for Amigo Energy

Texas Electricity Ratings can help you find the best Amigo Energy electricity plan. Below are the lowest priced Amigo Energy plans, as well as our ratings and reviews.

Houston Electricity Rates from Amigo Energy

Compare more Amigo Energy Houston Plans

Plan Term Rate
Base Saver III - 24 24/months 13.9¢/kWh
Weekends Free Plan - 24 24/months 16.5¢/kWh
Simple Choice - 36 36/months 16.9¢/kWh
Rates as of Apr 16, 2024 at 11:39 AM

Dallas Electricity Rates from Amigo Energy

Compare more Amigo Energy Dallas Plans

Plan Term Rate
Base Saver III - 24 24/months 14.9¢/kWh
Basics - 36 36/months 17.5¢/kWh
Weekends Free Plan - 12 12/months 17.5¢/kWh
Rates as of Apr 16, 2024 at 11:39 AM

Best Amigo Energy Plans as reviewed by Texas Electricity Ratings

Plan Name Plan Rating and Review
Rates as of Apr 16, 2024 at 11:39 AM
Looking for more? Compare all available Amigo Energy Plans

Amigo Energy Rating and Review Summary

There are 204 total reviews for Amigo Energy, with an average rating of 2.0/5.

Company Stars Rating Reviews
Amigo Energy
2.0/5 204
Category Stars
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recent 5 Star Reviews

Great service
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Likely to Recommend

I always get good service with Amigo never had an issue they couldn't fix

Judy from Irving, TX on July 13th, 2022

Hi Judy. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Amigo Energy customer.

Many Thanks,
Lilly, Social Media Advisor

Amigo Energy on July 13th, 2022

Mrs.
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Likely to Recommend

Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

Alejandra C from Houston, TX on April 18th, 2022

Hi Alejandra C. We are glad to hear that you are happy with our enrollment process. Thank you for this awesome rating. Have a great day!


Best Regards,
Lily, Social Media Advisor

Amigo Energy on April 20th, 2022

Recent 4 Star Reviews

Not a satisfied customer
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Likely to Recommend

Early termination fee-was charged $175 although I have moved out of state

Pamela Cartwright from Port Aransas, TX on September 30th, 2021

Hi Mrs. Cartwright, thank you very much for allowing me to assist you over the phone. We are happy we were able to provide a resolution that was quick and most importantly to your satisfaction.

Regards,
Alicia, Social Media Advisor

Amigo Energy on October 1st, 2021

Se interesan por sus clientes
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Likely to Recommend

Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Jose Catter from Katy, TX on December 11th, 2020

Gracias por permitirnos ayudarle. No dude en contactarnos si tiene preguntas adicionales. Muchas gracias por ser cliente de Amigo Energy, ¡valoramos su negocio!

Gracias,
Alicia, Social Media Advisor

Amigo Energy on December 12th, 2020

Recent 3 Star Reviews

Added late fee and sent final bill to collections
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Likely to Recommend

At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

Therese from Houston, TX on June 24th, 2022

Hi Therese. Thank you for your feedback. Thank you for allowing us the opportunity to assist you and resolve your concern for you as quickly as possible. Your feedback is much appreciated, Thank You for allowing us to assist you.<br /><br />Thank You,<br />Lilly Social Media Advisor

Amigo Energy on June 30th, 2022

Elizabeth McGee
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Likely to Recommend

Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

Elizabeth from Houston, TX on May 10th, 2022

Hi Elizabeth, thank you so much for your feedback. We apologize for any misunderstanding regarding the account. We appreciate you allowing us to resolve the issue and the update.


Best Regards,
Yahaira, Social Media Advisor

Amigo Energy on May 11th, 2022

Recent 2 Star Reviews

Without power, no care
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Likely to Recommend

I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

Jamie from Texas City, TX on February 26th, 2022

Hi Jaime. Thank you for your feedback. We apologize for any misunderstanding and frustration caused at the time of the enrollment. A member of our team will be contacting you soon to have this resolved as quickly as possible.


Best Regards,
Lily, Social Media Advisor

Amigo Energy on February 28th, 2022

Highway Robbery
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Likely to Recommend

I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!!

Lookingtobevalvedasacustomer from Weslaco, TX on July 8th, 2020

Recent 1 Star Reviews

My Business Account
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Likely to Recommend

I have been trying to get my services back on since Tuesday with the business department. My lights are off and the department is closed until Monday. Even though Amigo Energy can see where the bill has been paid. This is no way to do business.

Complaining from Freeport, TX on April 22nd, 2023

Hi Complaining,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information assist you at this time and resolve your concern at the earliest. At your convenience, please contact our customer service department at 1-888-469-2644 . One of our team members will be glad to assist. Rest assured we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Best Regards,
Girishma, Social Media Advisor

Amigo Energy on April 22nd, 2023

Worst
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Likely to Recommend

Just now NEW My bill used to be around 100-200 now Im hardly home, cut only up for 2 to 3 hours a day at 2 bedroom apartment paying$400 to $600+, I have asked them twice to check meter and they set it up then dont come saying they dont see it a problem with billing. Because they dont see an issue to have to send someone they will charge me to send someone to check it. Im a single mother it hard enough with all my other bills and then power bill going up every month when I do what I can to cut down the bill when only to find them charms more but then u charging me 75 or 100 to come out to check it. This is crazy I wouldnt recommend this company. We use outside light in weekends and dont watch tv but at park most weekends, only home awake 2/3 hours. They are making it harder every month to be able to pay for groceries, gas and other expenses with these outrageous bills

Worst from Irving, TX on April 19th, 2023

Hello Worst,

Thank you for your feedback and bringing this to our attention. It was a pleasure speaking with you. We appreciate the opportunity to assist you with resolving your concern. Should you need additional assistance at your convenience, please contact our customer service department at 1-888-469-2644. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat) CST. Have a Great Day!

Kind Regards,
Lily R, Social Media Advisor

Amigo Energy on April 19th, 2023

All Reviews By Date

My Business Account
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have been trying to get my services back on since Tuesday with the business department. My lights are off and the department is closed until Monday. Even though Amigo Energy can see where the bill has been paid. This is no way to do business.

Complaining from Freeport, TX on April 22nd, 2023

Hi Complaining,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information assist you at this time and resolve your concern at the earliest. At your convenience, please contact our customer service department at 1-888-469-2644 . One of our team members will be glad to assist. Rest assured we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Best Regards,
Girishma, Social Media Advisor

Amigo Energy on April 22nd, 2023

Worst
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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just now NEW My bill used to be around 100-200 now Im hardly home, cut only up for 2 to 3 hours a day at 2 bedroom apartment paying$400 to $600+, I have asked them twice to check meter and they set it up then dont come saying they dont see it a problem with billing. Because they dont see an issue to have to send someone they will charge me to send someone to check it. Im a single mother it hard enough with all my other bills and then power bill going up every month when I do what I can to cut down the bill when only to find them charms more but then u charging me 75 or 100 to come out to check it. This is crazy I wouldnt recommend this company. We use outside light in weekends and dont watch tv but at park most weekends, only home awake 2/3 hours. They are making it harder every month to be able to pay for groceries, gas and other expenses with these outrageous bills

Worst from Irving, TX on April 19th, 2023

Hello Worst,

Thank you for your feedback and bringing this to our attention. It was a pleasure speaking with you. We appreciate the opportunity to assist you with resolving your concern. Should you need additional assistance at your convenience, please contact our customer service department at 1-888-469-2644. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat) CST. Have a Great Day!

Kind Regards,
Lily R, Social Media Advisor

Amigo Energy on April 19th, 2023

Do Yourself A Favor - Don't Choose Amigo Energy
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Likely to Recommend

SORRY FOR THE LONG POST - Do yourself a HUGE favor - stay as far away from this company as possible. I originally signed up for a one year contract. Nine months in I get a courtesy call telling me they have a better rate. I said I would switch ONLY is this did not extend my contract which expired on 02/23/2023. The man on the line said it would NOT and that I could change at anytime. I repeated this multiple times and I also stated I do not ever lock myself into a plan longer than 12 months and I wanted the opportunity to explore current rates when my contract expired on 02/23/2023. After thinking about this for two days I called them back and asked them to switch me back to my original plan and I found out they put me on a FIVE YEAR plan! The lady assured me it was switched back. If it was switched back after two days then why would I get charged a much higher rate for the entire next bill if this was such a great plan and was supposed to save me money? I have no problem for being charged for two days at that rate but you aren't about to charge me the whole month when it should've been changed the moment I called back. I also lost a $75 credit each month if I used 1,000 or more kWh. After really studying my bills I discovered this was never changed back, I was put into a five year contract set to expire 11/28/2027, I was still being charged for this new plan at a higher rate that was supposed to save me money and I lost the $75 usage credit. I called to dispute and was told they would have to listen to the recorded call from that evening. I said by all means because I know what I asked multiple times and I also know what I was told. After escalating this three people later I was told they would contact me back in about a week. Well, one day shy of TWO weeks still nothing. After switching providers when my original contract was set to expire my final bill seemed extremely high. After reviewing it I was charged a $175 early termination fee!!! Mind you I have a renewal offer mailed from Amigo Energy dated 01/15/23 stating my contract is set to expire on 02/23/23 - so WHY would I be charged an early termination fee??? My new service started the following day! Mad as h*ll at this point that I was still waiting for answers from two weeks ago now I have to dispute this too. So here I wait for them to reverse this early termination fee along with recalculating the bills which were wrong. Never, ever will I do business with Amigo Energy ever again. Just don't do it - you will thank me later!

PomSquad@2902 from Kingwood, TX on March 1st, 2023

Hi Do Yourself A Favor - Don't Choose Amigo Energy,

Thank you for bringing this to our attention. It was a pleasure speaking with you. We appreciate the opportunity to assist you with resolving your concern. Should you need additional assistance at your convenience, please contact our customer service department at 1-888-469-2644. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat) CST.

Kind Regards,
Lilly, Social Media Advisor

Amigo Energy on April 19th, 2023

Worst electric provider
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Likely to Recommend

I had night free plan , in the beginning the bill are alright after a while it gives u Big big bills . I am talking about over 300 on average month for small double bed apartment.
Customer service is awful they dont want to help just want to give a plan that they can make most money of.

Sudip from Irving, TX on February 6th, 2023

Hi Sudip,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern regarding the high bill. One of our team members will contact you soon. To resolve this as quickly as possible.

Many Thanks,
Lily R, Social Media Advisor

Amigo Energy on April 19th, 2023

Terrible Service
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Ive had terrible terrible service!! Neverrrrr again will I use these people for electricity. Ive been very understanding but customer service people are very very rude will hang up in your face. Ive been waiting over a week for my service to be turned on, mind you I have a 3 year old daughter and was also sure to let them know that as well as pets. Every time I call each person tells me something different. They keep telling me I will get my service the same day I call and I call at least 5 times a day and still have yet to get my service turned on, they give you a 3 day period to get your refund back and any day after will not be refundable. This is ridiculous. Im very very upset and unsatisfied with my service here.

Terrible Service from Alvin, TX on November 14th, 2022

Hello Terrible Service,<br /><br />Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. At your convenience, please call 1-888-469-2644. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.<br /><br />Kind Regards,<br />Lilly, Social Media Advisor<br />

Amigo Energy on April 19th, 2023

Overcharges
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Likely to Recommend

I vacate an apartment on 6/24/2022, whihc was only 7 day of thew billing cycle. This Bad Amigo waned to get pay the entire 30 days cycle. Because I refused, then started charging late fees and another month. Made your onw opinion.

Ramon Cabrera from Cypress, TX on August 19th, 2022

Hi Ramon Cabrera. Thank you for your feedback and for allowing us the opportunity to assist you with any concern. I am glad we were able to resolve your situation with your account cancellation date for you as quickly as possible. Thank You for being a customer with Amigo Energy, we appreciate your business.

Best Regards,
Lilly, Social Media Advisor

Amigo Energy on August 19th, 2022

Great service
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Likely to Recommend

I always get good service with Amigo never had an issue they couldn't fix

Judy from Irving, TX on July 13th, 2022

Hi Judy. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Amigo Energy customer.

Many Thanks,
Lilly, Social Media Advisor

Amigo Energy on July 13th, 2022

Harassment/Denied Service
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Likely to Recommend

I called to start the enrollment process and apply for the domestic violence waiver. The first agent told me I need a certificate that I told have and she cant continue. She assumed I was lying about being a victim. I ask for a supervisor and he helped me. He told me what I can do and he transferred me over the worst agent EVER!! He kept wanting to argue with me and kept repeating the same thing and didnt want to me. After a while I ask for a supervisor and he refused and kept trying to argue. I had to get loud and say bad words than he gave in and transfer me to the billing.
Its a SHAME a com just hired people who cant even do they job. Make sure they pass the training because they get put on the floor.
NEVER AGAIN !!!!

Jaszlyn G. from Houston, TX on July 11th, 2022

Hi Jaszlyn G. Thank you for your feedback. Please allow us the opportunity to assist you with any concern. We apologize for any inconvenience this may have caused. At your convenience, contact us at 1-866-469-2644. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.<br /><br />Best Regards,<br />Lilly, Social Media Advisor

Amigo Energy on July 12th, 2022

Literally the worst BILLING provider in electrical service
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Likely to Recommend

This company is the absolute worst with billing. roughly 30% of the time, the website shows that my payment went through ( I have multiple meters), only to find out 3-5 days later the payment didn't go through. They start calling a day before your bill is due in regard to a "late Payment". the payment date changes month to month. For some reason, even though I connected two meters at the same location on the same day, the bills are due 5 days apart now. the online chat is impossible to work with, only offering an auto response with a fake name. Seriously, I do not understand how Amigo stays in business. I'd rather buy electricity from North Korea.

South Texas from Hebbronville, TX on July 1st, 2022

Hi South Texas. Thank you for your feedback. Please allow us the opportunity to assist you with any concern. One of our agents has reached out to you to assist with your concern. Also at your convenience, contact us at 1-866-469-2644. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

Best Regards,
Lilly, Social Media Advisor

Amigo Energy on July 2nd, 2022

Added late fee and sent final bill to collections
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Likely to Recommend

At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

Therese from Houston, TX on June 24th, 2022

Hi Therese. Thank you for your feedback. Thank you for allowing us the opportunity to assist you and resolve your concern for you as quickly as possible. Your feedback is much appreciated, Thank You for allowing us to assist you.<br /><br />Thank You,<br />Lilly Social Media Advisor

Amigo Energy on June 30th, 2022

Termination fee
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Likely to Recommend

I got amigo energy to clean a rent house and was assured they would NOT charge me a cancelation fee when I signed up, because I explained I only needed it for a month or two. Well now they are trying to collect it! Three different people lied to me that represent Amigo energy. Not very good customer service and especially not appropriate.

Cynthia Haley from Belton, TX on June 7th, 2022

Hi Cynthia Haley. Thank you for your feedback. Thank you for allowing us the opportunity to assist you and resolve your concern for you as quickly as possible. Your feedback is much appreciated, Thank You for allowing us to assist you.<br /><br />Thank You,<br />Lilly Social Media Advisor

Amigo Energy on June 30th, 2022

Sorry, Amigo - we just ain't buying these fake 5-star reviews
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Likely to Recommend

By far the WORST provider I've dealt with since de-regulation in Texas (and there have been some REALLY bad ones).Calls to Customer service? Useless. Emails to Customer service? Ignored.Bills based on the agreed EFL? A pipe dream at best. Expedience in issuing 'cut-off' notices, or in sending endless, pre-recorded threatening phone-messages? Leader of the pack.DANGER WILL ROBINSON! DANGER!!!!Avoid this train-wreck at ALL costs. They have NO idea what they're doing.

Sean Large from Houston, TX on May 22nd, 2022

Hello Sean Large , I understand the frustration this concern has caused you. We appreciate you allowing us to resolve your concern. I hope you have a great day! Best Regards,<br />Lilly, Social Media Advisor

Amigo Energy on May 27th, 2022

Unsatisfied customer
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Likely to Recommend

They have over charged me for the 2 years I used amigo energy/ just energy! I tried to transfer services and was charged a $175 for early termination. On top of that my service was suppose to be turned off at my old address on the 3rd and wasnt turned off until the 21st . Yet Im still expected to pay that bill with only them credited me 40. I would not recommend this company at all!

Cynthia from San Angelo, TX on May 20th, 2022

Hello Cynthia, We appreciate your feedback and would like to assist with your account. We value your business and we would like to have the opportunity to assist you as soon as possible. Please contact us at your earliest convenience at 1-888-469-2644.

Best Regards,
Lilly, Social Media Advisor

Amigo Energy on May 20th, 2022

Elizabeth McGee
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Likely to Recommend

Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

Elizabeth from Houston, TX on May 10th, 2022

Hi Elizabeth, thank you so much for your feedback. We apologize for any misunderstanding regarding the account. We appreciate you allowing us to resolve the issue and the update.


Best Regards,
Yahaira, Social Media Advisor

Amigo Energy on May 11th, 2022

Elizabeth McGee
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Likely to Recommend

If you want to be robbed for your money and disrespected for questioning the issue.. Sign up with Amigo. They will take your payment and swear you didn't pay them every month. Don't ask for a payment plan.. They will really rob you if you don't provide evidence. They chased me down at a grocery store to sign up. Smh.. I see why.. I regret stopping. Worse service ever

Elizabeth from Houston, TX on May 10th, 2022

Hi Elizabeth. Thank you for your feedback. We apologize for any inconvenience caused regarding a payment/payment plan. A member of our team will be contacting you soon to have this resolved as quickly as possible.


Best Regards,
Yahaira, Social Media Advisor

Amigo Energy on May 10th, 2022

Picked my electric plan after a promotion and wont fix it
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Likely to Recommend

I was on a promotion and it ran out so now amigo has put me on a plan of their choice without my knowledge or without contacting me so now my bill has shot up and so now I am struggling to pay because they will not fix it and gave me another high bill when we are not doing anything different but the bill is 3 or 4 hindered every month now plus are making me pay parts of last months bill or they are threatening to turn off my electric and I have a son with disabilities and has seizures if he gets too hot so I am now talking with a lawyer.

Aaron White from Abilene, TX on April 21st, 2022

Hi Aaron. Thank you for your feedback. We apologize for any misunderstanding regarding the renewal plans. A member of our team will be contacting you soon to have this resolved as quickly as possible.


Best Regards,
Lily, Social Media Advisor

Amigo Energy on April 21st, 2022

Mrs.
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Likely to Recommend

Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

Alejandra C from Houston, TX on April 18th, 2022

Hi Alejandra C. We are glad to hear that you are happy with our enrollment process. Thank you for this awesome rating. Have a great day!


Best Regards,
Lily, Social Media Advisor

Amigo Energy on April 20th, 2022

Without power, no care
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Likely to Recommend

I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

Jamie from Texas City, TX on February 26th, 2022

Hi Jaime. Thank you for your feedback. We apologize for any misunderstanding and frustration caused at the time of the enrollment. A member of our team will be contacting you soon to have this resolved as quickly as possible.


Best Regards,
Lily, Social Media Advisor

Amigo Energy on February 28th, 2022

A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible amigo energy
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Likely to Recommend

A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible Amigo energy company

Martha Razo from Katy, TX on October 28th, 2021

Hi Martha, thank you for your feedback and for bringing this to our attention. Our apologies for any misunderstanding and frustration caused by the long wait. We are currently receiving a high volume of calls. We would be more than happy to assist with your bill as quickly as possible. A member of our team will be contacting you soon. Thank you.<br /><br /><br />Best Regards, <br />Lily, Social Media Advisor<br />

Amigo Energy on January 19th, 2022

Not a satisfied customer
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Likely to Recommend

Early termination fee-was charged $175 although I have moved out of state

Pamela Cartwright from Port Aransas, TX on September 30th, 2021

Hi Mrs. Cartwright, thank you very much for allowing me to assist you over the phone. We are happy we were able to provide a resolution that was quick and most importantly to your satisfaction.

Regards,
Alicia, Social Media Advisor

Amigo Energy on October 1st, 2021

Not a satisfied customer
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Likely to Recommend

Early termination fee-was charged $175 although I have moved out of state

Pamela Cartwright from Port Aransas, TX on September 30th, 2021

Hi Mrs. Cartwright, thank you very much for allowing me to assist you over the phone. We are happy we were able to provide a resolution that was quick and most importantly to your satisfaction.

Regards,
Alicia, Social Media Advisor

Amigo Energy on October 1st, 2021

10 plus years and multiple properties. clowns.
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Incase anyone is looking at electric providers in Texas, stay away from Amigo Energy. Ive been with them at every address Ive ever had as an adult (10+years) because they are cheap. Theyve always been a beating to deal with but for the savings I would deal with it on all of my properties in the past. As of today, they are no longer worth dealing with. If you dont like paying fees (hundreds of dollars) and arent cool with someone threatening your credit while they hide behind a contract, I urge you to use anyone else and save yourself the headache. The penny/kWh saving is not worth dealing with these clowns.

Hbpropertymanagement from Fort Worth, TX on September 2nd, 2021

Hello Hbpropertymanagement, thank you very much for bringing this to our attention. We appreciate your feedback and would like you to assist in getting a resolution for you. We value your business for more than ten years. We would like to have the opportunity to rectify this for you. A member of our team will be contacting you soon.

Best Regards,
Lily, Social Media Advisor

Amigo Energy on September 3rd, 2021

Hung up on me
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I have been with amigo energy for 5+ years and today I tried to pay my bill over the phone and the customer service representative hung up on me. How rude and disrespectful. I will transfer my services to a different provider after my contract ends next year.

Brenda Ramirez from Houston, TX on August 27th, 2021

Hi Brenda, we are sadden to hear that you had an unsatisfactory experience but we appreciate you bringing this issue to our attention. We would love to make things right. We have attempted to contact you but have been unsuccessful. In order to help with your concern, may you please contact us at 1-888-528-2672. Thank you very much for being a valued Amigo Energy customer!

Regards.
Alexandria, Social Media Advisor

Amigo Energy on August 30th, 2021

Not truly fixed rates
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I just got my first bill and there is a $50 charge for a pass-through fee. When I spoke with customer service agent to order service I asked several times if the fixed rate meant only the kws consumed X cost per kw. He repeated and assured that it would be so. I have been on the phone several times waiting to speak with billing dept to no avail.

G Rodriguez from San Benito, TX on February 17th, 2021

Hi Mrs. Rodriguez than you for accepting my phone call today to discuss the TDU charges on your bill. I am glad I was able to clarify the charge to you and make sure that everything on your account is set to your satisfaction. If you have any other question please feel free to contact us at 1-888-469-2644. Thank you very much for being a valued Amigo Energy customer!

Regards,
Alicia, Social Media Advisor

Amigo Energy on February 19th, 2021

Total Disappointment
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Had a 3 months plan with Amigo at an average rate of 8 cents per kWhr. Once I was out of contract, the rate went up to 19 cents per kWhr!! I did call their customer service and told them that it is acceptable that a rate increase is expected once I am out of contract, but, not double the rate!!! The gentlemen, although courteous, did not even offer any kind of a break and simply said it is what it is and this is the market price. So, I did tell him that I will write a bad review and this is it! They lost a customer for few dollars - Not the right kind of company that apprecuiates its customers.

Sam Jabori from Houston, TX on January 25th, 2021

Hi Sam, thank you for taking the time to leave this review. We want to do everything we can to get this situation resolved for you as quickly as possible. Please check your email to assist you further. We hope to hear from you soon.


Thank you,
Lily, Social Media Advisor

Amigo Energy on January 26th, 2021

RIP OFF
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When I change to free nights, I new my daytime charges would increase, but really over 65 % was at night. I should save 25 to 30 percent on my bill with the increase amount. Of course they did the unthinkable. They graph my usage way up when I change to no heat days, no laundry days. no light downstairs days. up the heat at 9PM off at 7AM breakfast at 6AM laundry only between 9PM-7AM my bill went up $260 and I would told my bill would decrease from $167 .

Jay from Desoto, TX on January 24th, 2021

Hi Jay, thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills.
It's important to us that our customers understand their energy bills. Please do not hesitate to contact us at 1-866-587-8674. We can investigate this for you.

Thank you,
Lily, Social Media Advisor

Amigo Energy on January 25th, 2021

Se interesan por sus clientes
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Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Jose Catter from Katy, TX on December 11th, 2020

Gracias por permitirnos ayudarle. No dude en contactarnos si tiene preguntas adicionales. Muchas gracias por ser cliente de Amigo Energy, ¡valoramos su negocio!

Gracias,
Alicia, Social Media Advisor

Amigo Energy on December 12th, 2020

Deadbeat company
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Been with reliant for years, decided to switch and what a big mistake. Nickel and dime. Bank payment and due date service were off by a day. Get a notice for service cutoff day after their due date. Avoid this company.

Lesson Learned. from League City, TX on October 12th, 2020

Hi, thank you for taking the time to leave this review. We can certainly help. Please call us at 1-888-528-2672. We will be happy to resolve any concerns.

Thank you.
Lily, Social Media Advisor

Amigo Energy on October 13th, 2020

Customer service for an issue I had was professionally resolved
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I went from being upset about an issue I had, to being being very pleased with the professionalism of this company. As long as they make every voice count (as they are doing) then they are a great company to do business with, in my book. Thanks Amigo energy and keep up the good work.

Joshua Nelms from Houston, TX on October 8th, 2020

Hi Joshua, thank you for the great review and for taking the time to share your feedback with Amigo Energy. Please feel free to reach out with any questions. We will be more than happy to assist you.

Thank you,
Lily, Social Media Advisor

Amigo Energy on October 8th, 2020

This company is a ripoff
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Im not angry because Ive been with the company for four years, I would expect better customer service at this point but they only want your money and nothing less. I paid my bill the next morning after it was due and they charged a $25 late fee. Thats ridiculous considering the pandemic that we are still in right now! They should offer a grace period of a week, at least! I cannot wait until my contract is up so I can move on to better companies! Also, dont ever give up when trying to get out of paying their ridiculous fees. Spend as much time as you need researching their company and policies before you just hand over extra money. They are inexperienced to say the least and they argue like children. Fight for your money!!!

Natalia from Houston, TX on October 8th, 2020

Hello Natalia, We apologize that you had an unsatisfactory experience. We want to do everything we can to get this situation resolved for you as quickly as possible. To help with your concern and to access your account, please call us at 1-888-528-2672. Wed be happy to look into this issue for you.
Thank you.
Lily, Social Media Advisor


Amigo Energy on October 12th, 2020

Amigo Engery is horrible
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I have with them for years and in the beginning they were awesome, but I had nothing but problems since then. Most times their app does not accept payments, when you call you are put through the wringer and nobody is ever available. The website is not much better. Had to research to find a way to pay my bill more then once because their system was down and on top of that they will charge a horrendous late charge, even when you can proof that you tried to pay for several days.
Their customer service is bad.
Used to recommend, but not since the last year - stay far away from them.

T Gray from Tomball, TX on July 30th, 2020
Highway Robbery
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I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!!

Lookingtobevalvedasacustomer from Weslaco, TX on July 8th, 2020
Amigo is not your friend!
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Amigo Energy is a terrible company to do business with. We were charged $175 for an early termination fee and we are moving to an area they do not service (could not transfer service). Additionally, the switch was initiated by the prospective tenant of the individual we sold our house to. While we were still transitioning from one house to another, they made the switch and Amigo charged me $175. They won't waive the fee because I "did not inform them." That is my point! I didn't inform them! They allowed the switch and charged me $175. Stay away from Amigo...they aren't your friend!

Chris O. from Abilene, TX on May 26th, 2020
Gotcha!!!
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Leased a home, had Amigo for the 4.5 years we lived there. Landlord called TXU to transfer service for the first day after my lease ended. And since TXU contacted them before I did, they will not remove the $175 early term fee. I have provided proof that I was moving, and the new address isnt in an area that you can choose your own provider, which they admit is an acceptable reason to cancel and not be charged. Theyre not budging and CS Reps are not helpful - not real sure Im being transferred to a supervisor when I ask for one. So, use caution if/when you move.

TKelly from Wylie, TX on May 13th, 2020

Hello TKelly,

We are sadden to hear about your recent experience with us and would appreciate the opportunity to take another look at your account to help resolve your concern. Please reply with your account number and best number to reach you so we can assist.

Thank you,
G.O.

Amigo Energy on May 14th, 2020

Amigo goes from good to bad
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Amigo has change their prices along with their customers skills. This company went up on the cost and is very hard to talk to them . I got charge over 18 cents a kw and they drew money out of my bank without my permission ( they kept my bank account on file from previous payments). Anyone who decides to go with amigo be aware. I talked to four representative and they all seem to be hard to understand.

Ernesto Castro from Corpus Christi, TX on April 10th, 2020
Letter to terminate
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After being 3 days late on bill due to the coronavirus Amigo Energy sends a letter to cut your electricity off. They don't care.

Charlie from Cleburne, TX on March 28th, 2020
Rates
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Excellant co. no issues at all, except when 2 yr. agreement up had to go elsewhere because their offer was higher than competitors.

Bob from Fort Worth, TX on March 4th, 2020

I am sorry to hear that you had to leave but glad that you had a good experience with us. If for any reason it doesn't work out with your new provider, feel free to contact us to get the services reinstalled. Thank you for your business!

Amigo Energy on March 10th, 2020

Amigo Energy
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Very disappointed with the plan and costumer service. I started out with a 12 month plan. The rate was very good, but when it was time to renew, I was told that the rate had change but it would not go up very much. My bill had almost doubled and my unit had not been on since the summer. When I call costumer service they will let the phone ring for hours while you listen to a recording. EXTREMELY DIASPPOINTED.

Gladys Moore from Tyler, TX on February 13th, 2020

Hello Gladys,

We appreciate you taking the time to leave a review and we will make sure your feedback is directed to the appropriate department. We would also love the opportunity to help resolve your billing concern. Please provide your account information and the best time to contact you so we can assist.

Thank you,
Gabriella, Social Media Advisor

Amigo Energy on February 21st, 2020

Saul Quintero
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Satisfied customers

Saul from Dallas, TX on February 7th, 2020

Thank you Saul, for leaving a positive review of your services with us. We look forward to our continued partnership!


Thank you,
Gabriella, Social Media Advisor

Amigo Energy on February 10th, 2020

12 Year Customer and NO Loyalty
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1/2020 - I received a bill for $461.73 for 1 month. They charged me 18.999/kwh! Come to find out, I was being charged that for the past 6mths. Obviously, the 2+ year contract ended, however, I don't look at my bills; just go online and pay them. So, I called today 1/27/20 to see what can be done about this bill and they stated "Nothing can be done about this bill but we can put you back on a plan to reduce the rate." The rep escalated the call to a "retention specialist" who then told me the same thing. In 12 years with them, I never had my electricity turned-off, however, they mentioned the couple of times I was late (guess I'm the only one). Nonetheless, I paid them their last monies they'll get from me after gouging me for 6mths. A company losses a $21,600 revenue stream (avg 150/mth*12yrs) over a 461.73 bill. Nice Job!**Let me guess - I'm sorry to hear about your recent experience as we value each and every one of our customers. We appreciate the 12 years you chose us as your provider. I would like to get your account information so I can look into your unique situation. blah blah blah**

Darnell Weaver from Arlington, TX on January 27th, 2020

Hi Darnell, we appreciate your review and that you have alerted us to the areas that have caused you inconvenience. Please know that your feedback has been taken & delivered directly to our customer service department. Provide us your phone number & we'll take a closer look into your account to review all options.



Lily- Your Social Media Energy Advisor

Amigo Energy on January 29th, 2020

N/a
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I have a good experience so far nothing off yet .

Clarissa from Houston, TX on December 18th, 2019

Hi Clarissa, many thanks for your great review! We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ¡We hope you have a lovely day!
Thank You.
Lily, Your Social Media Advisor

Amigo Energy on December 19th, 2019

Cobran muy caro
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Cada mes me siento mas decepcionado con mi provedor de energia electrica .vivo en un estudio y ma llega mas de 100 dls.he tenido muy mala experiencia creo que la compania deberia llamarse "enemigo energy". tengo un plan llamado free night pero creo q es vez de ser free me lo cobran doble realmente no recomiendo a enemigo energy xq eso es lo q es enemigo de personas honestas que tranajan duro para pagarle sus adsurdos precios.

Arian from Houston, TX on November 1st, 2019

Hola alopezbeltran, gracias por contactarnos. Denos la oportunidad de aclarar y explicarle cmo funciona el plan de noches gratis es posible que este plan tal vez no sea el adecuado para su horario, por favor envenos su nombre completo, direccin y telfono para contactarlos y resolver esto lo ms pronto posible.
Lily, Acessora de Energia

Amigo Energy on November 5th, 2019

Unbelievable that these crooks are still in business
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It is unbelievable that these crooks are still in business. They "took over" my service without my knowledge, then charged 4 times market rate. I switched away as soon as I found out, but they were insistent on billing me over $500 for 10 days of service.

AmigoNotYourFriend from Dallas, TX on October 23rd, 2019

Hi, thank you for providing this feedback. I am sorry to hear about your negative experience. We pride ourselves on treating our customers fairly; if members of our team are misleading or withhold information, we take this behavior very seriously and will investigate internally, please send us your contact information to reach out to you to start the investigation. Thank you.

Lily- Your Social Media Energy Advisor

Amigo Energy on October 23rd, 2019

Don't believe the hype
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Amigo is good about the first year are so, but when you start using less the bill goes up even higher not sure where these ppl live or (work) on most of these post hint! but I know differently don't believe me stick in there and watch the changes.

PT from Abilene, TX on October 10th, 2019


Hi PT, It's important to us that our customers understand their energy bills. If there are questions, please send us your contact information and, we will be glad to reach out and clear up any confusion.
Lily- Your Social Media Energy Advisor

Amigo Energy on October 10th, 2019

Estafadores
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Escogi un plan llamado free night.me dijeron que el kwwt era a 10 y me cobraron a 13.yo normalmente pago en mi estudio de 50 a 65 u 67 dls maximos y aqui he pagado hasta 140.me levanto a las 5 y llego a mi estudio a las 4 y pico .donde esta las noches gratis es in descaro.esta compania no la recomiendo

Beltran from Houston, TX on October 4th, 2019

Hola Beltran, todos los comentarios son importantes para nosotros, pero especialmente cuando se relacionan con las facturas de nuestros clientes. Lamentamos que haya encontrado nuestros planes y procesos de facturacin poco claros. Denos la oportunidad de aclarar y explicarle cmo funciona el plan de noches gratis es posible que este plan tal vez no sea el adecuado para su horario, por favor envienos su nombre completo, direccion y telefono para ayudarle lo mas pronto posible.
Gracias, Lily


Amigo Energy on October 18th, 2019

Amigo promises but cannot seem to get anything right.
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1. To start I explicitly asked to be left off the promotions lists ... not hammered with emails, texts and phone calls almost immediately after placing my order.
2. Calling back to get taken off the list I asked to not be a part of, I realized that the customer service number they advertise 888-469-2644 is answered bu what sounds like an old-school fax machine.
3. Of course the bill was sent right on time, but they failed to link my account to the login to their website so I could pay my bill online.
4. During the time that they are trying to figure out how I can pay my bill they want to charge be a "past due fee". ... Not to mention the that they could not get the separation of billing address and service address right!
5. After less than 60 days of service I called and cancelled (calling to cancel was a condition of the contract or get charged a fee).
6. After calling to cancel they tried charge me a fee anyway - despite living up to the language of my contract: "as per the terms of your Agreement, you will be required to pay exit fees, unless you contact us directly." Still wasting my time fighting that!
Thankful to be rid of such a sh*tty provider anyway.

Not Your Friend, Amigo from Houston, TX on October 1st, 2019

Hi, first of all, let us express how sorry we are for this negative experience with Amigo Energy and thank you for taking the time to leave a review all feedback is very important to us. We would like the opportunity to investigate your feedback further. Please send us your contact information at your earliest convenience.
Thank you.

Lily,Social Media Advisor

Amigo Energy on October 4th, 2019

Extremely dissatisfied
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This company has a pathetic business practice. Their CSRs are not knowledgeable about the plans or rates. One of them just hung up on me. Also, they do not offer affordable energy by any standards. My bill is double what it was with my last provider!

Jennifer Maggard from Waco, TX on September 30th, 2019

Hi Jennifer, thanks for sharing your feedback. Were sorry your experience didnt match your expectations. It's important to Amigo Energy that our customers understand their energy bills. We would love to make things right if you give us another chance. Please send us your contact information, thank you.

Lily, Social Media Advisor

Amigo Energy on October 4th, 2019

Sounds good but its not
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They make it seem like you are getting an awesome deal because everything is included but the fixed rate is over .14 per kw. Double what other companies charge. My bill for a small 2 bedroom apt is over $200!!

Jess from Houston, TX on September 12th, 2019

Hi Jess, all feedback is important to us, but especially so when it relates to our customers' bills. We would love to make things right if you give us another chance. Please send us your contact information to look into this for you.

Thanks,
Lily, Social Media Advisor

Amigo Energy on October 4th, 2019

Estafa
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Realmente es una compaia que estafa a los clientes y les miente no la recomiendo .llevo 4 aos viviendo en un estudio y nunca pague mas de 60 dls normalmente 47 a 50 y enemigo energy me cobra mas de 100 y eso q tengo free night me levanto a las 5 am y regreso 4:30 cual free night? Reamente solo se los recomiendo a mis enemigos.y mal servicio al cliente

Lopez from Houston, TX on September 11th, 2019

Hola Lopez, gracias por compartir tus comentarios. Lamentamos que su experiencia no haya sido de sus expectativas. Es importante para Amigo Energy que nuestros clientes entiendan sus facturas de energa. Nos encantara hacer las cosas bien si nos da otra oportunidad. Por favor envenos su informacin de contacto, gracias.

Lily, Social Media Advisor

Amigo Energy on October 18th, 2019

Precios
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La verdad estoy muy decepcionado .cuando me pusieron la luz me dijeron que. El kwt era a 11 y escogi un plan de free night.yo vivo en un estudio llevo 4 aos viviendo aqui la tarifa mas alta que he pagado antes de esta compania fue de 60 normalnente es entre 40 y 50 y con amigo energy pago mas de 100 dls .mi pregunta es si yo me levanto a las 5 de la manana y viro a las 4 y tengo noches free xq me cobran esa cantidad? Mas bien deberian llamar la compania enemigo energy son unos descarado .esta compania no la recomiendo.no te explican nada

Arian from Houston, TX on September 9th, 2019

Hola Arian, gracias por tomarse el tiempo para dejar un comentario. Para nosotros es importante que nuestros clientes entiendan sus facturas de energa. La manera en que funciona le plan de noches gratis es que usted recibe un crdito de la energia que consume de las 9:00pm a 7:00 am lo recomendable es 35% durante estas horas. Por favor envienos su nombre completo, direccion y teelfono para asistirle con esto.
Gracias, Lily

Amigo Energy on October 18th, 2019

Worst company ever -- stay away
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Will not work with you and they have the highest rates available. Flat fee to cancel is $175.00 the highest I have ever seen. Run from this company.

Worst Company Ever from Diboll, TX on September 3rd, 2019

Hi, thank you for taking the time to leave a review. Im sorry to hear you had such a frustrating experience, but we appreciate you bringing this issue to our attention we would love to make things right please send us your full name, address and phone number to get this issue resolved for you.

Lily, Social Media Advisor

Amigo Energy on October 4th, 2019

Thiefs, liars
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I worked for Amigo Energy and it's the worst company I have ever worked as a customer service representative. They dont pay us for the sales and lie to us about how there gonna look into it. It's a lie there not they push us to make sales but at the end we dont get paid. They lie about the plans they offer. So be very careful before you sign up with this company. There plans are not what they seem they are.

Anonymous from Pasadena, TX on August 30th, 2019

Hi Clarissa, many thanks for your great review! We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ¡We hope you have a lovely day!
Thanks,
Lily, Your Social Media Advisor

Amigo Energy on January 24th, 2020

Very very bad customer service
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After I rent the house I canceled the service and they told me there will be no cancellation fee they sent it to collections when you call them you get no where.

Nader from Katy, TX on August 23rd, 2019

Hi Nader, thank you for taking the time to leave your feedback. I am sorry to hear about your negative experience, we would like to take a look into this matter and have this issue resolved for you as quickly as possible, please send us your full name, address, and phone number. Thank you.
Lily, Social Media Advisor

Amigo Energy on October 8th, 2019

DO NOT USE THIS COMPANY!!!!!
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I have been a loyal customer for over 10 yrs with them. They have had really good customer service up until this year. On renewal they gave me 14 cents when market highest was 11 cents. I was out of town so I had to commit so lose service. Then they asked if I wanted to pay an extra 10$ for renewable electricity, which I told them that was the company's problem to fix their portfolio, not the customers. So for 3 months they had been telling me that I could set arrangements for 3 payments, but each and every time they never honored the third and had to scramble to meet higher payment. Mind you my bills are close to $500 due to the ridiculous rate they are charging. So this month called to make arrangements, they informed me new policies took place on July 17th where company won't make any more payment arrangements more than 3 times in a year period. To kick it further this is not just going forward, but goes retro. As a customer, I have not received anything in mail advising of all these policy changes they are making.

My suggestion.....run away as fast as you can from this company. They have changed and service to customers is no longer important.

Cass from Corpus Christi, TX on August 5th, 2019

Hi Cass, may we please have your phone number and the best time to reach you?

Amigo Energy on October 25th, 2019

8 years of loyalty for nothing
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I have never been so screwed by an electric company than Amigo. They recommended the Nights Free plan and now I am getting ripped off having to pay more than double than what I am used to paying. This company is a rip off.

Now Former Customer from Laredo, TX on June 12th, 2019

Hi, we are sorry to hear about your high bills, we would love to take a look at your account to resolve the issue and find out what is causing the high bills. Please send us your full name, address, and phone number to locate your account. Thank you.
Lily, Social Media Advisor

Amigo Energy on October 8th, 2019

Good experience
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With them for 6 years, good experience, rates just went up at renewal time.

Paul from Pflugerville, TX on June 5th, 2019

Hi Paul, thank you for taking the time to review us and being a valued customer of Amigo Energy for 6 years ! We appreciate your feedback.

Lily, Social Media Advisor

Amigo Energy on October 9th, 2019

Poor customer service
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Was told on 2 May that my previous month bill was included in the new bill and I could pay on the 10 May with no issues. Come home today at 515 pm and I have no power. Called spoke to two energy advisors and told there is nothing they can do unless I pay right now. I had to explain multiple times payday is in the morning and there is nothing I can do till then. Since I have to throw out probably $500 worth of groceries I guess it is time to find another company

William Lay from Poteet, TX on May 9th, 2019

Hi William, we are sorry to hear about your negative customer service experience. Your feedback helps us get better. We offer payment arrangements to avoid the service being disconnected. If you would like more information on how this works, please message us with your account information and, we will be glad to reach out to you.
Lily, Social Media Advisor

Amigo Energy on October 9th, 2019

Don't believe the hype
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I have been using Amigo for some time now and all of a sudden our bill is higher than it's ever been me and my wife are not home much because of work we haven't used anything central (heat or air) we only use lights, Tv, and about once a week washing and drying for our bill to be close to $500 a month this is unheard of. I'm not sure if they are reading meter's right because we have been suffering in the Texas heat just to see how our bill turned out and it's still almost $500. When we started out we ran heat and air 24/7 and our bill was never that high now we hardly use anything and we are paying for suffering not really sure where they are getting their calculations. I'm very disappointed at this time and not satisfied at all.

PT from Abilene, TX on April 9th, 2019

Hi PT, all feedback is important to us, but especially so when it relates to our customers' bills. We would love to take a look at your account to resolve the issue and find out what is causing the high bills. Please send us your contact information to reach out to you. Thank you.
Lily, Social Media Advisor


Amigo Energy on October 9th, 2019

Amigo SUCKS
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This is a joke of a electricity bill! Customer service sucks and you will wait forever to get ahold of someone! My electricity was turned off over $86 that was disputed and approved according to the lady I talked to but then electricity was turned off and they wouldnt turn on and then told me it would take 4-6 hours to turn back on! Ive been a loyal customer for 2 years! Leadership is a joke, customer service is a joke! I will be finding some where else to go!! DO NOT EVER GO WITH THIS SERVICE PROVIDER!!!

Amigo Is HORRIBLE!!! from Lake Jackson, TX on April 9th, 2019

Hi, we are sorry to hear about your recent experience. All our customers are important to Amigo Energy. And It's important to us that our customers understand their energy bills. Please allow us to get this issue resolved for you, send us your account number to contact you and have this issue resolved as quickly as possible. Thanks you.
Lily- Your Social Media Energy Advisor

Amigo Energy on October 10th, 2019

Renewal quotes too high
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There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years.

JR from Justin, TX on February 8th, 2019

Hi JR, thank you so much for this great review. We appreciate your feedback and being a loyal customer of Amigo Energy!

Lily- Your Social Media Energy Advisor

Amigo Energy on October 10th, 2019

Horrible
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My first months bill was $550.00 rediclous!! then i called to ask y my bill was so high and the customer serv rep tried educating me about how i need to pretty much not have anything running during day to save on my electric bill...wow horrible

Jennifer Harris from Odessa, TX on January 15th, 2019

Hi Jennifer, thanks for bringing this to our attention. We'd like to help and find out what plan and what is causing for the high bills, please send us your account number to reach out to you. Thank you.

Lily- Your Social Media Energy Advisor

Amigo Energy on October 10th, 2019

Perks Scam
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I switched plans because Amigo raised their rates to where I could not afford them. The problem I have is that I have been with them for 10 years and accumulated a lot of Amigo Perks (their rewards program). So when I go to their website it shows a statement instructing me to use my perks before they expire. So I went in their today (expiration day) and tried to use my perks points. Perks site shows I was suspended even thought they expire today. Amigo says I can no longer use my perks. Their explanation was I was no longer an Amigo customer. A good customer service company honors their commitments but not Amigo.

AmigoPerks from Fort Worth, TX on January 9th, 2019

Hi, thank you for being a valued customer for 10 years and taking the time to leave your feedback. We're sorry to hear about your negative experience with us. We would like the opportunity to investigate your feedback further. Please send us your account number to contact you and go over our perks program details. Thank you.

Lily- Your Social Media Energy Advisor



Amigo Energy on October 10th, 2019

There is a fee to pay your bill
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Amigo Energy charges you $5 to pay your bill every month through their website! If you decide to sign up with them make sure you read every page of your agreement and ask them up front if there is a fee to pay your bill. I will not be renewing with Amigo.

Terri Zastrow from Spring, TX on November 7th, 2018
Don't waste your money
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I was with amigo for years and will never go back. Every time your contract is up they change your rate before the contact ends and then lie about when it ended. I have still been fighting a month of billing that I was over charged. After talking with 4 people and emailing the proof my contract did not end until a month later they still have not fixed my bill. I will never be a customer of theirs again.

Jules from Corpus Christi, TX on October 31st, 2018
A shady company that tries to scam customers
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I called this company to ask about their rates. They agreed to call me back the Tuesday following the day of my call. Well, that call never arrived and this company had signed me up for a 24 month contract without any authorization or any of my personal information. They actually went as far as to put my account on a random email because they did not have my email address. I have been disputing this change for 2 weeks now and I do not recommend that anyone even so much as call this company.

Roberto from Pasadena, TX on October 9th, 2018
Horrible Experience
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I couldn't be more dissatisfied or appalled by a company that I have been a loyal customer for years with. I was charged more than double my monthly payment this month for using the same amount of wattage I have been using for several months. This is how you treat your loyal customers: changing my bill from 9 cents per watt to 20 cents per watt without any notification. Steadily raising your prices so the consumer won't notice. I'm letting everyone know, this is not acceptable. As soon as I can, I am changing energy companies and telling as many people as I can to change too!

Amanda from Edinburg, TX on October 6th, 2018
No Customer Service
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In attempting to disconnect when we moved, we discovered that the customer service line is not answered. Ever. Most of the time it hangs up on you automatically. So we tried the email address given on emails: it does not exist. Bounced. Finally, in calling the "i want to begin service" number, we were placed on hold for 18 minutes one day and 36 minutes the next day. Now they are saying that we must cancel by mail (more service for them) because my mother (Altzheimers) is not on the call with me, though I have paid every bill through my checking account and my phone and email are the ones on record. 58 minutes. Extremely poor customer service.

Pearlie Girl from Kingwood, TX on October 2nd, 2018
Brenda
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It's good

Brenda Davila from Odessa, TX on September 24th, 2018
THEY ARE THIEVES
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Two months ago I signed up with Amigo Energy and my first bill came in two weeks collecting $ 75.00, two weeks later I received a $ 422.00 bill, so I called them and they told me it was the program that I had chosen, when I was told I would pay 10 cents per kilowatt, I asked to cancel the plan and I just got another bill for $ 397.88 for a period use of 15 days. Never, never, but never sign with this company. I got evidence! They Are THIEVES

REINA VALLE from Houston, TX on September 14th, 2018
The WOW factor!
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I really like my electricity provider. I've been with Amigo Energy for all most a year now and I think they have excellent customer service, prices are great, and a great perks program. If they had a commercial I would definitely be the one on there truly bragging about my experience and the wow factor they provided to me. Thanks Amigo!

Tiffany P from Lancaster, TX on August 22nd, 2018
Lots of choices
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I was confused about all the choices offered for electric companies as I am from Maryland & there aren't many choices there for providers. I went with Amigo on the advice of an acquaintance & was very pleased that it was so easy to sign up for service. I called their customer service line & was happy with the help I got.

Happy With Amigo from Abilene, TX on August 7th, 2018
Horrible Customer Service
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I don't see a review option, so I'll leave mine in a post. We were very happy with Amigo Energy until our contract ran out. We called them to see if they could give us another great rate, but they could not. So we shopped around, found a better rate and changed companies. Then the problems started. Our bill is usually due on the 2nd of every month. Well, since we canceled our service, Amigo decided our final bill would be due on the 13th. Since we pay all our bills online, we did not realize this due date change until we started getting threatening phone calls on the 16TH. (The 14th and 15th were a Saturday and Sunday, no less). We have tried to call and reason with them, no such luck. Meanwhile the threatening phone calls continue. Our bill would not have been due for another week, but because we canceled, they have been harassing us for 3 weeks. So, do yourselves a favor and pick a different energy company.

CB from Harker Heights, TX on July 26th, 2018

Hi CB,
We apologize for the service that you have received. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams. We have sent an email to the address listed requesting your contact information so a resolution manager can contact you directly.

Amigo Energy on August 22nd, 2018

Worst company in the market
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This is a night mare, this company is the worst. The bills are too high, could you imagine be charge about 21 cents per kilowatts? This just unacceptable, they lie about talking people that the bills are gonna be very low and at the end I got a very high bill. Can you imagine $115 dollars for 5 days this is just too much.

Upset Customer from Houston, TX on July 22nd, 2018

We value your feedback and will share it with the appropriate teams.

Many customers who receive a high bill are actually just off contract. When your fixed agreement ends, you are switched over to a month-to-month plan which can vary depending on Market conditions. We'd love to have you back as a customer, and if you'd like to discuss fixed plan options, please call us at 1-877-240-3931. As an added bonus, you'll receive $100 in Perks Points.

Amigo Energy on July 31st, 2018

Shady business practices
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When I signed up for amigo energy it was at HEB. There was a deal going on for free nights. I needed a new one so I tried it out. I was told that if I switch providers before 4 months I wouldn't have an early termination fee. I signed the online contract but never received a contract in the mail or email. After the first month it was too expensive for me so I switched. When the bill came it had an early termination fee. I called them and had to wait 24 hours before they called back. After speaking with them, they said that I wouldn't have had an early termination fee if I had called amigo energy and told them that I was switching. I was never told that at the beginning and I never received my contract. I am still fighting this and it is very shady business practices. Do not recommend. If you are one day late on payment then you are hit with an immediate late fee.

Zephan from Alvin, TX on July 16th, 2018

Hi Zephan,

We apologize for the service you received. That's not the experience we strive to provide. We are also available via Facebook private message to look into your customer service inquiries. https://facebook.com/AmigoEnergy/

Amigo Energy on July 25th, 2018

Watch out for Amigo, they are not your friend!
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When my father passed away and was appointed executor of his estate, could not get Amigo electric to change billing address so I could take care of his electric bill, until they talked to my passed away father. Also could not get name on account changed until they talked to my dad. Told them he was already buried and they still wanted to talk to him! Amigo is no one's friend! Went thru hell with company. Finally changed electric providers and told them to collect termination fee from my dad and gave them the cemetery address and told them to go to hell!

Kevin from Childress, TX on July 6th, 2018

Hello Kevin,

We sincerely apologize for the service you have received during such a difficult time. We will absolutely investigate this matter and take necessary corrective action. Could you please reach out to us via Facebook Private Message (https://facebook.com/AmigoEnergy) or email us (pr@amigoenergy.com) with your account number, city and state, so we can resolve this issue?

Amigo Energy on July 10th, 2018

Best electricity service so far
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Good so far

Rebecca Mcbride from Waco, TX on April 24th, 2018
Trying to intimidate their estblished customers
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Amigo did not want to honor the program and suggested it didn't exist. I claimed it was a new home hook up and they did finally accepted the fact it did exist. they even sent me emails saying " we are sorry you are leaving amigo energy". what a bunch of uninformed ( employees? )

Intimidation from Keller, TX on April 19th, 2018
Good service
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Lower price

Jackie from Laredo, TX on April 12th, 2018
Worst Customer Experience
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Amigo Energy refuses to respond to me. Moreover, the Chat does not work / is always closed. Have sent emails (April 2nd and April 4th) to the two different email addresses provided. No response.Have been a loyal customer for 4+ years. They changed my service and I am now on a very expensive variable plan. I don't understand why. Plus, I am a senior living on a very limited, fixed income, I can no longer afford my medications because of my electricity bills. Completely shameful customer service. No one will help me.

Linda from Houston, TX on April 9th, 2018
Amigo Energy - New Enrollment - Pending Payment
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I applied for new service but they just said my application is pending. Then they sent me an email saying they are waiting for a deposit, but they don't say how much the deposit it and when I called I was hung up on two times and each time I was on hold for over 10 mins. never got anyone on the phone. Account never set up because I don't know how much my deposit is and no one is available to answer the phone line. The online chat service does not work at all. Good Luck to anyone trying to get a new account with them. I can see now this will be a terrible company to deal with going forward. I really hope they make enough money to solve the poor customer service issues.
CUSTOMER SERVICE SUCKS !!! :(

Margaret from Mesquite, TX on March 2nd, 2018
No Customer Service
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I tried to switch to Amigo using the Texas PUC Power To Choose site. After signing up online they sent emails about needing a deposit. I called twice to speak with a service rep and was placed on hold for over 15 minutes both times. I will not be using a company that can't even be bothered to sign up new customers. I can't imagine the ordeal if I actually needed something from them.

TR from Dallas, TX on February 13th, 2018
Do not sign up for this.
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They are late in posting payments, and then want to charge a late penalty. Two months in a row with this problem. Try to reach by phone....expect long, long hold times. 20 minutes the last time. Do yourself a great favor, and stay away from Amigo, because they are not your amigo.

Greg from Weatherford, TX on January 3rd, 2018
Lower bills
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I have used Amigo several times over the past 5 years. My bill was always considerably lower with the bundled plan available with Amigo. I also signed my parents up and they are very happy with the drastic drop in their electric bill. the past two months. I would highly recommend Amigo to anyone wanting to lower their bill.

Laura from Stafford, TX on December 27th, 2017
Quick activation
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Talked on the phone with a wonderful lady that told me all the ins and outs of the plans and set me up with one perfect for me. I called at 11am and it was on before 2pm THE SAME DAY!! Wish I could thank her but I forgot her name

Corpus from Corpus Christi, TX on December 12th, 2017
Awesome
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Excellent prices for how much I use !!

Asia from Houston, TX on December 8th, 2017
A Great Company
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I had some bad experiences with some companies,But not Amigo.They works with you,and for as their customer service.They desrve a 100th.I have been satisfied.I'm glad I picked them as my electric provider.

Linda from Houston, TX on October 30th, 2017
$29 Late Fee's!
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I have been a long time customer of Amigo Energy however in recent months I noticed my bill getting higher. Normally we just pay our bill but with my recent lay off we have had to pay closer attention to bills. Of course, because of the layoff, we have had to shuffle manage bills in a way that didn't always allow paying on time, thus the late fees. This is when I noticed the $29 late fees. Now don't get me wrong I understand a charge for paying late however what I am struggling with is a mindblowing $29 late fee! I can understand a $5 or even $10 late fee but $29!?!?! I just think this is nickel & diming people to death! So now I am looking for another carrier. Oh, by the way, be on the lookout for the $10-month fee that they never make mention of when they are pitching their low rate sale because it means your not paying that $0.07 per kWh, you paying more once you factor in this fee.

Ziaros from Webster, TX on October 24th, 2017
Harvey storm
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I live in Houston and like many trying to put my life back together after the storm. I was out of work for due to the weather for a week in a half so of course no work no pay. I ask for some time they give me until today but I called today to see if I could get until next Friday the men said sure but if you don't pay we will cut your light off. This is what got me why are why sending out emails to customers saying that y'all understand if we need time or help because many of us was affected by the storm to call. What help are y'all giving to your customers at this time? That's not helpful now I'm worried about what if I didn't make enough money to pay on everything and if my lights are going to be turned off.

Very Disturbed from Houston, TX on September 13th, 2017
Rude and Confusing
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Workers are rude and they harass you if you have paid half the bill for the next payment then they tack on new prices that have nothing to do with the previous balance. I shoulda stayed with Reliant.

Gina from Houston, TX on August 20th, 2017
The worst customer service in the industrty
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The concept of customer experience is lost on this company. DO NOT use AMIGO ENERGY.

Dissatisfied In Fort Worth from Fort Worth, TX on August 14th, 2017
Awesome company
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What attracted me to amigo was the free nights. I never heard of the company until i was looking to switch and did a rate comparison and theirs was cheaper.
Been with amigo 3 years and looking for a lot more to come

Good Job Amigo from Houston, TX on August 12th, 2017
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Worst experience with an electric provider ever! I called them on a Wed to set up service to begin that Friday. I was told electricity would be on Friday between 9am and 9pm. By 830pm Friday my power was still not on! I had no one to call, no 24 hour support or anythig because the office close at 6pm Mon-Fri! I had to wait until Saturday morning to speak to someone only to be told that my enrollment was still in pending. The agent put me on a 15- 20 minute hold only to come back on the line and tell me they could have it on in 24-48 hours. What?? I moved in on Friday and it is now the weekend which means Im looking at maybe Monday for power to be connected!? So displeased I cancelled all services before they even began! I called my old provider (whom i should have just stayed with in the first place) and they had my power on in about 2-3 hours that same day (saturday)! I've definitely learned my lesson, cheaper is not always better!

Very Displeased, ALMOST Customer! from Mesquite, TX on July 1st, 2017
Really good rates and service
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Have never had any issues. Been with them for 3 years. Just wish when renewal time comes up that they would reward current customer with lowest rate instead of increasing rate and giving new customers the lowest rate.

S.Davidson from Southlake, TX on May 28th, 2017
Very impressed
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I never write these but this company has been awesome and thought i take the time to give them a little praise. Really wish more companys like comcast would follow there customer service. Been with amigo a couple years. Twicevi have had issues with my power. Unfortunately the problem was me. Was working out of town, lost my card and received a call my power was off. Made a phone call expecting them to tell me had to wait to receive my card and they would cut back on. I really called just to get it scheduled asap after receiving itvin 2 days. The lady told me it was fine, told me to pay it when i received card and cut it on within a hour without any payment. All she said was next time call as soon as i can which i should have but had alot on my mind. Also i told her to payment in 48 hours. She told me she would add a extra 2 days in case i had a problem receiving. Amigo energy also send weekly usage with peak usage so you can control bill. Not many companys would have done that. I do recommend this company. Just wanted to thank you guys.

Very Helpful from Clute, TX on May 24th, 2017
Bad experience
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I called to make a payment arrangement and everything seemed fine and staff was helpful up until I called to make a payment on the scheduled time....the operator said they could not take payment that no arrangements showed up in the system. I asked to speak with the supervisor in charge . This supervisor informed me the same information...I argued my case and asked that they honor what was arraigned originally...the supervisor argued back and said she would have to put me on hold to review the recording of the original Telephone call with their representative and I. The supervisor gets back on the phone and let's me know that that representative should never had told me such Payment arrangements would be made. Therefore she could not honor the original agreement or take the payment originally agreed to. That in order to continue my service I would basically be forced into another agreement. This is after the fact over an hour and a half maybe two clarifying that she refused to honor our original agreement. So being forced to a new agreement or getting cut off having kids i had no choice at that instant timeover the weekend. I switched to a new Electric company on that Monday and refuse to pay amigo electric company based on this incident now itso the only thing I have bad showing on my credit THANK YOU FOR NOTHING AMIGO ENERGY....

Justin Hix from Temple, TX on March 20th, 2017
Do more research
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Beware when you get 2+ year contracts they go from 10.4 cents perkw to 11.4, 12.4, 13.7, then on top of that they start charging a base charge of almost $10 to your bill. Horrible expierence. They only tell you whats convinient for them. Sadly i realized this 1 month before my contract is to expire. I called ahead of time thinking they were an honest company and got another 2 year contract. Supposely where my rate will never go up and NO BASE CHARGE ever for 2 years. If true i will change review. If amigo energy disappoints me again i will terminate this contract right away if they cant keep their word then why should i? but i will not be scammed or lied to ever again.

Erika Valladares from Tomball, TX on March 15th, 2017
My fault they made it right.
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We pay our bill the same day we receive it, but as will happen with electronic bill pay, we filled out the bill pay at our banks website but evidently didn't actually save the bill pay but closed the website before doing so. Figuring the bill was paid we didn't do anything else. We got a late pay notice with a charge of about $26 more than the bill, for late fee and cancellation notice fee. I called customer service and because we have been a 4 year customer with no late payments they quickly credited the charges back to my account. I felt this was more than fair.

Roger from La Porte, TX on February 16th, 2017
OMG THE WORSTTT!!!!!!
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On october 4th I switched to amigo from a different electricity company.. Before switching I had to send over some doucmentation stating I was a new resident because there was a switch hold at my new address.. Ok cool sent all documentation and had services turned on. And then the hell begins. On October 24 my electricity was turned off and when I contacted amigo they told me there was a switch hold and I needed to send documentation again. So that was done AGAIN... Calling 104082 times a day to check the status of my acc and all the reps tell me the same thing "you need to send documentation" and once I say Ive already sent it they then say "oh yeah we have it here" after talking to the last rep she told me it would take up to 3 days to have the documents I sent forwarded over to centerpoint to have the switch hold removed, so being frustrated with no lights I decided to stop calling and just let them do there job and hoping the lights will be back on by day 4... NOPE I call on day 4 for the 82828284 time and the rep tells me that my account was cancled and we can reopen it by doing another credit check. Its been a week i have been without energy I should have followed my first mind and switched to another company after the first mess up. This is my first review I have ever written on a company this is honestly a horriiibbbblllleeeeee company and been an awful expirience

Never Again Amigo from Houston on October 27th, 2016
Worst experience EVER. Do not use!
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Right off the bat I payed a $175 payment I was told was my deposit due to my lack of rental history BEFORE I even had an account. The day before my move in day, my apartments manager let me know I wasn't found on a light company. When I called I was told that they never started up my account, yet they took my money. Now on my second months bill, I am being charged another $175 on top of my bill. I called and spoke to a representative who I had to tell multiple times I wanted to speak to a supervisor who finally transfered me. After finally get ahold of a manager, whose name was Anna I believe, she explains to me my second $175 charge was my deposit. When I explained in full detail I had already payed it she panicked, put me on hold and hung up on me. I called back getting the same representative from the first time, I immediately asked for another manager and was given Anna again who after a very very long hold period told me I then OWED more money. After going back and forth on and off hold as they are trying to figure out what THEY had to of done wrong, I am told they will have to call me another day after trying to figure out if I can even get a credit or refund. I am then told they will call me tomorrow morning after they figure out how to get my deposit where it should have been. THEN was HUNG UP ON AGAIN. I have received no refund or even clarity of the situation and now in fact owe even more money for what I was explained, absolutely no reason. To end this whole disastrous review, if you haven't already, DO NOT USE THEM. They are scammers they have no customer service skills at all.

Raul Gallegos from Spring on September 14th, 2016
TERRIBLE choice!!
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Their fees are ridiculous. They have no value for their customers. I was 3 days late on my electric bill and was charged $42.

Chad R from Chad R on August 10th, 2016
Positive Review
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I have been with Amigo Energy for over two years. They quoted me $ .089/Kw and it averaged $ .08966/ Kw.I am very pleased with all aspects which includes their billing process. I never needed their customer service department.

Alden Walther from Fulshear on May 30th, 2016
Absolutely WORST company EVER
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I switched to another provider back in February. Amigo sent me a bill saying I still owed a balance for energy used. Fair enough. I was on auto-pay and everything should be just fine.....until I get a phone call saying I have an outstanding bill. I call them and have to TELL THEM that I'm auto-pay to just charge it to my credit card. I was on the call with the client service person and they said it's processed and I'm good to go. Perfect....until today...May 4, 2016 (almost two months after the disconnection) that I get a call from 1-844-287-1033 saying I have a balance that needs to be paid or it'll go to a third party collection agency. I immediately check my credit card statement and low and behold...there's the charge. So, I called the exact same number they called me from and left a message and tried to ask for the person that left the message (she spoke so darn fast I clearly didn't get it right). I was immediately sent to another number where I asked to see what I owed. It's a ZERO balance because they charged my card. So, I call back the same number that was in the message and at this point I'm pissed and not using my nice voice. The client service person, Carlos, was LESS than helpful when I asked to speak to his manager. In fact, he HUNG up on me. So, what do I do...I call back and start to yell. He looked up my account and said I have a ZERO balance and that no one from his department called me. I then asked if the 1-844-287-1033 number went to any other Amigo department other than AR and he said NO. At this point I got belligerent. I went to explain to him that how could no one call from his department when it's displayed on my phone and have a voice message????? Did Puff the Magic Dragon call me. When I ask to speak with his manager again....he transfer me to Customer Service AGAIN. HORRIBLE COMPANY WITH THE WORST CUSTOMER SERVICE....and my issue is still NOT resolved.

Pissed Off EX Customer from Houston on May 4th, 2016
Avoid Amigo Energy at all costs
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Have used Amigo off and on for several years without a problem. Last month I was inadvertently two days late in paying their bill. I paid the $6.57 late fee shown on the invoice, no problem, but they also billed a $22.00 disconnect notice fee. I'm getting rid of this outfit as soon as I can.

Mark Miles from Tomball on March 10th, 2016
DO NOT HAVE THEM FOR YOUR ELECTRIC COMPANY
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I decided to sign up with amigo energy in January of 2016 I had no down deposit which I thought would be a plus as every other company was going to charge me 250 to $300 my first months bill was about 200 fine and dandy no problem got my second month bill I was one day late as my check did not enter my bank until the day after which I was do not only did they charge me a $20 disconnection fee they also charged me a $10 late fee my bill from $231 to 266.00 not only am I locked into a one year contract after my one year contract is up I will not be with them anymore I will pay a $200 or more deposit to go with a better company they are a scam and they are really s***** and have horrible customer service they do not help customers out whatsoever so do not use them and when they tell you you're right is 8.9 they're really charging you 11 or 12 kilowatts an hour

Meghan from 254 Area on March 3rd, 2016
Stay away
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I missed one payment and my service was disconnected within 2 weeks. Never received a disconnection noticed. Really? I know I missed a payment but it slip my mind. You could at least wait for next service month. I was with Reliant for 10 years, never had a problem with them. I am switching companies, even if I have to pay an early termination fee.

Dennisse from Plano on December 4th, 2015
Amigo?
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They will send you a $22 "disconnect" notice if you are one day late on your payment.

Former Customer from Houston on November 6th, 2015
Horrible Provider - DO NOT USE
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From bad customer service, to confusing and often dishonest billing. I will never use them again. WILL ONLY RECOMMEND NOT TO USE THEM.

SC from on October 6th, 2015
Questionable billing (and mailing) practices
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I have been a customer with Amigo for 5 years now, and I never had any issues with them until this year. It all started about six months ago when I received a disconnect notice in the mail after never having received my original bill. I assumed it was a Postal Service error and paid the bill. A few days later, my original bill arrives in the mail, postmarked three weeks previous--yes, Postal Service error. For the next few months, I receive nothing but disconnect notices in the mail in lieu of bills. Fed up, I then attempted to access my account online to change my billing preferences to paperless billing, and--surprise!!--I can't log in. So I call customer service and have my billing preferences changed. Everything runs smoothly for one month. Then, in lieu of my emailed bill, I receive another disconnect notice via Postal Service. How is it that these people can send out a disconnect notice on time, but not a bill (and a PAPERLESS bill, at that)?? I checked my spam folder to make sure my bill wasn't misfiled. No bill; but somehow they can consistently spam me with my usage analysis every week. For at least the last 4 months I have been consistently robbed by Amigo with their late fees and their inability to send me my bill. Their complete and utter incompetency is baffling. I am eagerly awaiting the day my contract is up so I can cancel my service.

Mary from Cypress on September 3rd, 2015
HORRIBLE
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I regret ever signing up for this company. Should've known with a name like "Amigo" Energy it would be a company that is not with the game. Right now, I can't simply logon to my account...that should be easy enough but it is not. The website is crap. I paid anywhere from$75-85 with Reliant and now with Amigo, anywhere from $128+. I could go on and on with my complaints. Please do not sign up with them. Terrible.

Holliday from Houston on August 27th, 2015
Amigo Energy likes to steal money right off your hands
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If you're shopping around for an electricity company DON'T GO WITH AMIGO!!!! I started with them November 2014 and can't wait for my contract to expire and go with another company. I picked a "Green Program" and every month I get charged a lot more...when calling them their personnel is very rude!!! If by any means you can't make your payment on time you get a penalty of $11 and a few days later a disconnection letter along with an additional $22 penalty fee....that's close to $35. I regret going with this company and just counting the days to switch to a different provider.

Nancy from Houston on July 30th, 2015
Fraudulent billing practices
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You will pay a higher rate than they advertise. stay away.

Terry from Sugar Land on July 28th, 2015
Worst customer service and billing
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I just finished with my contract and I'm so happy to be able to switch. They would never send me a bill or email notification that my bill was due. I would have to login to their site and hope that I was in time to pay my bill (then charged to pay it online). Although they would never send bills, they would send pink disconnection notices with outrageous fees and when I called, none of the reps could hardly even communicate with me in English and they would all claim that my first bill had been sent out.

Kelly from Houston on July 7th, 2015
Bunch of Crooks
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I recently moved to TX from NJ and am seriously hoping that not all Texan companies are like this one. I have received 4 bills from them and they all came late!!!!! I setup my mobil bank app to pay the bill automatically and every month they still send me a disconnect notice!!!! I even called and asked them if they're using scare tactics to try to get me to pay extra. I swear the minute I can I'm switching to a REAL company!

Jose Paris from Laredo on June 23rd, 2015
Bad service. Avoid going to them
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Very bad service. Customer support is rude and not friendly at all. i would give a '0' rating

RB from Irving on April 20th, 2015
No Problems with Amigo
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I had two to three accounts with Amigo for around three years and never experienced any problems with them. I recently switched but only to get a lower rate. I would go back to them in a minute if their rate wasn't higher.

J Murrah from Fort Worth on February 24th, 2015
Amigo is NOT your friend. Deceptive Advertising and Pricing!
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Amigo advertises a price per kwh for their fixed rate plan, but then actually charges you a higher rate. They make their average price per kwh APPEAR lower by giving you a bill credit if you use a certain number of kwh (e.g. 2000 kwh) per month, so their AVERAGE price for 2000 kwh looks like it is among the lowest available. But they are actually charging you a higher price per kwh than that average... the credit just makes it look like it is lower. So if you go over 2000 kwh, your average price per kwh will end up being higher than what you thought you were getting. If you don't understand all this, just trust me. Their plan is not competitive. Find a plan that does not give credits, but just charges a flat rate. Read the fine print on the EFL. If the company is forthright, the energy charge in the fine print should be lower than the advertised average price/kwh because they have already included other fees and charges in the advertised price. Amigo is not doing this... rather they are showing a lower price and then tricking you in the end.Also, Amigo will try to make you pay the cancellation fee when you figure out what they have done. If this happens to you, you will have to complain loudly and file a complaint with the PUCT to get Amigo to do the right thing. Just avoid Amigo in the first place!

Koch from Dallas on February 11th, 2015
This company is a JOKE..I CAN'T BELIEVE WHAT I AM HEARING!!!!
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I am so sorry that I elected Amigo Energy for my service. My experience today with customer service was an absolute nightmare...I asked for a supervisor and was told ( Maria Tzul) one would return my call within 48hrs. What? the supervisor rep. has 48 hours to call a customer back about a pending issue needing answers today! There are several FEES included with this company so bottom line = no advantage. The even charge a fee to pay your bill on-line with any type of card!My contract ends within a few months and I will happily end my service with Amigo Energy..Billing and Account Management = 0Customer Service = -0How likely are you to recommend = 0Order Experience = 5Price, Plans, and Promotions = -0

P. Dykes from Houston on January 21st, 2015
I should have listened
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Not worth the headache for minimal savings. go with someone else!!!!! customer service reps are pleasant but useless. read the other reviews. i should have listened when i read them initially but i had to go and learn the hard way. hopefully no one else will need to learn the same lesson the same way.

Carl from Pearland on December 15th, 2014
Buyer Beware- Read the fine print
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I signed up for the Base Saver 12 plan recently. I normally use between 2,000- 3,000 kwh per month and expected a rate of 8.8 cents kwh on my statement. What I got was a rate of 11.6 cents kwh and a $60 credit. With all of the additional or recurring charges this came out to a rate of 9.4 cents kwh. I called Customer Service at Amigo and spoke with three different people, including a supervisor. I asked how I will ever get the rate of 8.8 cents kwh shown on the Electricity Fact Sheet. I was told it wouldn't happen and that rate is an "average" they use for marketing the plan. They pointed out the 11.6 rate is listed in the details (fine print). Also, they disclosed that the more electricity I use, the higher my rate will be, so even the 11.6 rate is not guaranteed. This plan is promoted as a 12 month fixed rate plan. I feel like Amigo, while they may not be doing anything illegal, has deceptive practices. They put a rate out that gets you to sign a contract and then admit that you may never actually get that rate, but something likely to be much higher.I told them I don't trust them and I wanted to cancel my contract, they said it would cost me the $175 cancellation fee. I may pay it to get away from Amigo, as I expect after my first dealing with them, and what I read in these reviews, that I will have many problems with them. I have done business with 3 electricity suppliers in the past several years and had no problems what so ever. Their Facts Sheet quoted a rate for people who used over 2000 kwh and it is the rate I saw on my bill each and every month. Amigo misleads the public with their rate of 8.8 cents per kwh. They should put 11.6 cents in that box and be clear about it. If you are considering signing a contract with Amigo, beware. Read all the print, and expect the worst. My advice is that you go with another supplier.

Gary from Houston on November 13th, 2014
Run Away from Amigo
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First month did not receive bill but checked online and showed about to go past due on last day for payment. I decided to put on autopay so a few months later they showed me past due again by 3 days. I called customer service and they said first attempt the previous month to autopay was declined by my bank !! NOT !! They cancelled autopay without notification ! This month I checked (luckily) and they showed me 2 days past due ! Called customer service and they told me the lie about my card being declined the previous month but that it went through on the second attempt. $10,000 open credit on this card. Lies. Now I have set it up through ach on my bank account. These people are the worst. Previous 10 years with other providers were never a problem. Suddenly I have to check constantly to make sure they are not manufacturing lies so that they can charge me a $15 late fee. That is the only reason I can think of why they will do this. Never again !

David Carroll from Hamlin on October 3rd, 2014
OVER CHARGED EACH MONTH
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I have used Amigo for the past three years and really never had a problem until they started sending me my bills late and TRIED charging me a disconnect fee BUT after putting my foot down and turning the tables on them and threatning them all fee's were waived, anyhow I decided to sign my mother in law up with them, the first month was really low for her (as it should be, she lives in a 1 bedroom 820 sqft) then came her second bill!!!!!!!! HOLLY MOLLY!!!!!!!!!! Her bill came out to be over $200!!!!!!!!! I sent email stating that there has to be a problem with that seeing that she lives by herself in a small apt and explained to them that I live in an OLDER HOUSE (1958) and my bill was much MUCH lower then her bill, they stated that they would send ONCOR out to re-read her meter (THAT NEVER HAPPENED), my mother in law paid the bill because she didnt want her electricy cut off, well the next moths bill came in and it was higher then her last months bill!!!!!! I called this time and cursed everyone out to answered the phone telling them this is WRONG!!!!!!!!! There is NO WAY my mother in law was using this much electricy and all they could tell me is they will send ONCORE out to re-read the meter, this time they did but was told the meter reading was correct. Next thing you know she is getting a disconnect letter and was charged for them mailing the disconnect letter. Of course I call and raise HELL again and told them that they can take that bill and shove it where the sun dont shine because my mother in law is NOT paying that bill and will be switching electric companies SHE DOESNT HAVE TIME TO PLAY YOUR GAMES!!!! Even though I have not had problems with them (except the two times my bill was not mailed out in time) but seeing what my mother in law is or was going through, looks like I will be switching companies as well before they try to do the same to me!!

Jeannette Marin from Irving on September 29th, 2014
With amigos like this, who needs enemies?
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If your kwh usage does not come out to exactly 1000 or 2000 kwh you will pay more per kwh. Amigo does this by issuing a refund when you use 1000 and then 2000 kwh. So if you use 999 kwh, you will pay much more per kwh than if you use 1000 kwh. Then your rate will increase up through 1999 kwh, until it drops again at 2000kwh. Past 2000kwh, your price per kwh will rise with each kwh.Amigo does this so that they can advertise low rates because the example billing sheets only report the price per kwh at 1000 and 2000 kwh. This is an incredibly dishonest and disingenuous practice that should be illegal. We ended up paying about 33% more than the rate we were promised. I switched companies and saved over $100 on the first partial month's bill.I will never use amigo again and will dissuade everyone I know from patronizing this business.

Chris from Corpus Christi on September 20th, 2014
Heidi H
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Never have I experienced such uncaring individuals! Not to mention their late pay practice in completely ridiculous. Here in Texas you have such big electric bills in the summer you get hit with a late charge THE DAY AFTER YOUR BILL IS DUE! Then five days after they the mail you a notice of termination which is another 22.00 just because they had to mail you the notice!! And they won't refund it when your payment has crossed this mailing! COMPLETELY RIDICULOUS!! I have never had an electric company with this type of practice!! Plus I don't know what has happened but my electric bill have NEVER been higher than they are right now with this company!! I think there is a scam somewhere!! I will vow to tell as many people as I can not to choose this company!!

Heidi from Fort Worth on September 16th, 2014
Absolute Nightmare!
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I am a mentally sharp senior citizen of almost 84 years. I have recd and paid utility bills in Dallas since I was in my 20's. Today for the first time I had a utility shut off! Yes, the bill was paid. Amigo can'tseem to manage it's accounts. I recd. a disconnect threat, called them and thought it was straightened out.Then today I came home to find puddles in front of my two freezers and no power. I thought there was an electrical problem in the neighborhood and waited for hours for it to be resolved.....until I heard my neighbors central kick on. I called the company and assured them that they had been paid.They would not accept my word so I paid AGAIN with my credit card this time.I am retired and do tutoring from my home. Students had to be canceled.....which cost me money.I just signed up in June and I have 2 MORE YEARS TO GO! Well, I don't think so.! I have no intention of living under this kind of stress month by month. At my age, I need peace. They got my business because I thought I was saving a little bit. The frustration and nervous tension is NOT WORTH IT.My credit is clean to date, but I am NOT STAYING with this company! I can't take the stress. If theyhad been honest, I would have stayed the rest of my life. They offed $150 incentive to join. NEVERSAW A PENNY of it and they don't remember it now. They never sent me any confirmation papersafter I signed up over the phone.either. This is not a business; it is a bad joke.They were combative so I threatened to sue them. After I paid on line with a second payment, theyeventually did restore my power. I am stuck for at least another month to use up that overpayment. Amigo indeed! More like Antipatico. I think we need a class action suit. Is there an attorney out there who would like to do a class action suit? Come on line and we will contact you. Rescuing others from this treatment would be a public service.Thanks for the public forum.

Beverly Bain from Dallas on September 8th, 2014
Bad Billing and Customer Service
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Amigo had great service for start-up and a good price. Things went downhill from there. I was called about having them install a "smart thermostat" and it was explained that even though there was a $25/month charge it was guaranteed that I would save money. I saved no money the 1st three months (during the summer when there is the most opportunity for savings) I had them remove the stat within the 90 day "grace period", The $75 that I paid was never refunded. Now when I cancelled my service I was billed $295 for the thermostat that they took out. This was taken from my account by automatic draft. After an extended time on the phone and talking to several people, they said they would refund my money within 10 days. I called them after 16 days to find out where my money was and they said it was coming by check and would take 3 to 4 weeks.

Ken Dalton from Fort Worth on August 13th, 2014
Incredibly dishonest
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We signed up with Amigo a few years ago based on a low introductory rate. With no price guarantees, we assumed their rates would stay competitive. Their rates went from 11 cents/kWh to 15 to 19 in consecutive months. It took 2 months after we noticed what was going on to get switched. They are crooked as a stick, but there was no recourse. I just paid the bills and tried not to think about it again. I can't believe they're still in business using the same name. Buyer beware!

Stephen Wees from Fort Worth on August 8th, 2014
2 year client
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Did not receive my $175 deposit back after being on autopay the entire time and never missing a payment and several sales reps made up two completely different stories as to why that was, random charges, etc.After my second 1 year contract ended and calling and finalizing my account/moving out, with which the sales rep stated I would not be charged anymore, I was charged another month that I was not even living in the apartment ( the13th month out of a 12 month contract) for very sketchy reasons. I am assuming this is standard operating procedure for their company so that during that transitional time between residents they still get paid.Other than that no power outages or problems, but 1) dont expect to get your deposit back and 2) the sales reps arent fun to deal with.

Fort Worth Student from Fort Worth on August 1st, 2014
Ashton Fillip
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Today I got my electricity shut off. Good thing I happened to be off today, because it was not shut off until mid-morning and if I had been at work, I would not have had a clue until almost 6 pm. The reason it is cut off?? They said "non-payment" which is absurd because I paid last month, just like I do every single month on the same day. Apparently when I paid on their app which RARELY works, it didn't update in their system. Now, after getting it figured out, they tell ME that it will take "2-6 hours, no more than 24 to get cut back on" even though it is THEIR mistake. So I will have no air (in Texas summer), my food in my refrigerator and freezer will thaw, and I cannot plug in my phone or laptop that I need for school work and safety. This is RIDICULOUS!!!!!! I have had an old boyfriend that used a different company and his roommates would often forget to pay the bill, and they could go MONTHS without it getting shut off, and when they did, it would be turned back on within one hour. This happened to me after only one month and their mistake. This company is a piece of shit.

Ashton from Tyler on August 1st, 2014
They post your payment late even if you send it in early
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I use online banking to pay my bill from my bank. While all my other bills paid this way generally clear in 5 working days (receipt acknowledged by my cell, water, gas, etc providers) Amigo often takes longer. Just recently it took 8 business days (12 days in total) for them to register my payment. Of course this was after the due date and I was sent a pink disconnect notice and charged a $22 disconnection fee. After this happened twice I figured that this was just a slimey way for them to milk me for more money. They are not a good-faith company- to operate in this manner and I will dump them when my contract ends. To be fair, I complained to them about both 'late postings' and they 'waived the fee'....how very nice of them to be so generous. Notice they admit nothing. They were doing me a 'favor'.

Fred MacDonnell from Arlington on June 13th, 2014
They will nickle and dime you to death
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If you move they will charge a disconnect fee of 22.00 and some BS penalties, they also charge 5.00 for making an online payment or over the phone. i will not get service with this company again.

Chris from Houston on May 28th, 2014
The absolute worst!!
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We had several accts active with Amigo Energy (started with Fulcrum and the sold out) and they were messed up the entire time. From wrong names on accounts, bills going to incorrect addresses, to no one answering customer service lines. I will never ever consider using this provider again and would not recommend them in any circumstance.

Scott Watkins from Corsicana on May 28th, 2014
They charge you to pay your bill!
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Unless you give them access to your checking account you are billed $10.95. That's right. I pay my bill very early through bank draft and I am charged $10.95. Yes, you are penalized for paying your bill yourself! Crazy!

Can't Wait To Switch from Magnolia on May 8th, 2014
Poor -_-
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We made a comnection and let us pay for $550 for deposit just bevause we are living in a trailer house. We waited for them to make the connectiom but stilln no one's coming up. We are on our new home without electricity. Please improve your service.

Krystel from Abilene on April 21st, 2014
My first late payment in 40 years
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Just switched to Amigo because they were a little cheaper and since I am on Social Security I thought I would save a few bucks. Two weeks ago I realized I had not seen a bill so I registered online and pulled up my account. I was already one day past due date !!! They did not send my first months bill ! I paid online and set up my account on auto pay (which is scary with this company) because of their inability to send me a bill. Today I received my bill and they charged me a $9.43 late fee. After reading the poor reviews I didn't even try customer service. I don't want to sit here and steam for 3 days because of rude customer service after I am already steamed over their inability to send a statement. Stay away from this bunch of losers!

David Carroll from Hamlin on April 17th, 2014
Never Again!
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I wanted to give them the benefit of doubt when they switched me to them within a few hours of signing up not within 3 days as they said they would when I got an email confirmation to them. I found that they were my new service provider because I went in to check my TXU account and said I was no longer a customer. I then called Amigo and they told me that they had switched me to their account on that same day that I signed up. Mind you, the email said if you wish to cancel the switch make sure to call by the 3rd day with no penalty fee or something along those lines. Then the guy tells me that I cannot cancel the service anymore, but their confirmation email said something else. So, I sucked it up said it would be a year before I could cancel the contract since by that time it was too late to cancel. Within the first month I get a notification that my bill is late and was charged a $20 fee. I wasn't aware that my due date had changed and this was something they couldn't do anything about either. When I called it took about an hour to get through and only to get a simple "sorry we cannot change the due date on your bill." I've been waiting for August to come around so I can cancel them, well Thank God that I am moving because I would have never known that they can't even transfer your service to your new location without having to start with a whole new contract! Yeap, they told me that the current contract would cancel itself because I am moving and a new one would have to start - so I was upset clearly because I did not want to have to start all over again with this terrible company when all I wanted was to get out. I asked how much the fee was going to be for completely canceling the service next month because I did not want them to continue to be my provider when I moved to my new place and thankfully they said that because I am moving I do not have to pay a cancellation fee of $150. Well at least I can say that is one good thing! With this I would not recommend Amigo Energy the service is just not worth the few cents you'll save a month.

Elisa from Houston on April 10th, 2014
No problems
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Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due!
But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through.

Steven Ogden from Crowley on March 22nd, 2014
Bill not received, Disconnect notice received SWITCHING!!!
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This has to be the ABSOLUTE WORST energy company ever!!. I keep on being wrongly charged, and whenever i call, the customer service is extremely rude. I didnt receive Bills for 2 months in a row but I received the disconnect notice. And there is a hidden 20 dollar late fee that isnt written on the notice at all. Their records never correlate with the amount you see on your bill or disconnect notice. SWITCHING ASAP!!!!

Paula from Mckinney on March 22nd, 2014
Stay away
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Extremely rude customer service. Even comically rude. They hit you for 20 bucks if you're a day late in payment and then yell at you over the phone when you call to complain. I'd rather get my electricity from the mob.

J from Abilene on February 27th, 2014
Great Company
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I have had no issues with Amigo Energy. We have used them for over 5 years now with no service interruptions and great fixed rates.

AL from Houston on February 3rd, 2014
Worst company EVER
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I honestly don't even know where to begin with this sorry excuse for a business. They truly define RIP OFF with big ass letters. They never send bills out on time, they automatically send them with disconnect notices forcing you to pay a $22 fee every time whether you pay it 'on time' or not, don't even show account info or a statement online, phone lines are closed on weekends, constant phantom charges for who knows what you can't even dispute, A FREAKING $170 CHANGE OF ADDRESS FEE WHEN MOVING WITHIN THE SAME CITY, WHAT THE F***, crap customer service, not to mention higher bills than normal. They actually tried to send us a bill for an almost $500 month when the balance on the automated line said it was only $193. Bare in mind, we practice energy efficient living. So this is bull. Stay away as far as possible from this piece of crap incompetent company. The genius behind all of this is lucky we aren't suing the hell out of this 'establishment', even though we've been advised to.

Sickandtired from Killeen on February 2nd, 2014
Still suck, probably
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Surprised to see these scumbags still in business as after they tried jerking me around and given they likely do as much to all their customers as a means to maintain profit in the a spence of much business acumen, I figured they would be scratching lottery tickets and their asses once the business folded. So much for the market filtering out waste products like this, prices we have a failed electricity system in Houston. Oh well guess some politician is profiting from the customers' discomfort but campaigns need ever increasing financing and well it's a me first attitude for some politicians...hey good to vent that, hope they are reading this and blush resulting in immediate changes in policy, I hope and hope and 12% of eligible voters choose to vote and we get Ms Cutie Pie Mayor and her lover.

Kevin from Houston on December 30th, 2013
No bill received / late fee an termination notice recv'd 4 days later
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I did not receive a bill in Dec 2013. I did not notice, possibly missed due to heavy email volume that I receive every day, or spam file delivery. Not really sure why. Due date was 12/23. On Dec 27 a disconnect notice and $22+tax "Disconnect Notice Fee" was sent to me and received on 12/28. This works out to a 20% fee on a $100 balance. I immediately paid the bill online. This is my fault for not noticing that I had not been billed, but a disconnect notice and $22+tax fee after 4 days with not even a "did you forgot to pay your bill email or letter"? Nope. Not going to stand for this. I've had electricity service for 40 years, and I've been with numerous companies over the last 10 years since power to choose. CAN'T WAIT FOR MY CONTRACT TO EXPIRE, then moving on to another provider. Note: on hold with customer service for 15 minutes, but they DID remove the late fee, so that brings down my anger level a little.

ALH from Housotn on December 30th, 2013
A big FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
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New customer applying called amigo energy due to a friend recommendation 17 times put on hold each time after 20 minutes on hold each time i hung up.. called cpl and was treated with respect a small waiting time maybe 30 seconds.. amigo is worthless!!!!!!!!!!!!!!!!!!!! They dont have a --- scale but if they did I would rate them at the lowest -10!!

Donnie Rose from Port Mansfield on December 18th, 2013
Pretty good experience
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Re-upped with Amigo after an initial 6-month term. Without negotiating, I was offered another 6-month renewal rate lower than a new customer rate, and much lower than what is advertised as their returning customer renewal rates online. Renewal process took 5 minutes. Honestly, was very surprised, as I usually have had to ask for a new customer rate with my previous service providers upon renewal. sometimes it works, sometimes it doesn't.Also, person spoke English!!!! Was not based in another country. Allowed me to opt out from marketing calls, as well.Lastly, like other customers, I was billed an Internet ACH fee of $5 in my last bill. Customer service gave me a solution to not paying it - just set up an auto-pay. It's auto-debited on the due date, so nothing lost.Will see how things go this next 6 months and keep my fingers crossed that rates don't move upward too much by June.

Keith from Houston on December 12th, 2013
Run away from Amigo!!!
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I have had nothing but misery from Amigo. They have screwed up my bill multiple times and sent me many disconnect notices on my two accounts. Each time requires an hour or more of hold time on the phone. They fix the problem and apologize many times but then you get next months screwed up bill and disconnect notices. Save yourself the misery. Run to anyone else.

Steve Bridges from Waco on December 2nd, 2013
Power is off
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I have paid my account on time and find out yesterday that I got an early termination notice that my power is to be turned off. I never requested for my power to be turned off. I have been with this company only 2 months. My 1st payment was sent and gone through my bank as paid on time. The rep yesterday tells me that some requested the power to be turned off. I never nor did I look at any other companies to switch. I want my power turned back on. My family has to check into a hotel tonight. I spoke to one of their rep with an hour of their email to me that the power was requested to be turned off. That was 2 days ago and they told me that there was nothing to worry about.On top of all that they are charging me a 125 feeI want my fee refunded 125 and hotel stay - I want my power on today! I will file a complaint to BBB and every social media I can find. Stay away!!!!!!!!!!!!!!!!

Stephen Mullett from Rockwall on October 16th, 2013
Worst choice
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They have lots of extra fees for little things and if you pay your bill a day late they already want to disconnect your lights and you have to keep calling them to adjust your payment because they will try to charge you extra for something your not even suppose to pay for can't wait till this contract is over

Elizabeth from Houston on September 9th, 2013
Buyer Beware... not to be trusted for a minute
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My contract expires May 2014 and I am practically counting the days... what a bunch of crooks!!! I signed up with them as their Memorial Day special was the best available. First month, i had service for 4 days so they charged me $19.50 for not using enough electricty. Also, NEVER sign up for their home warranty for your AC... I never got any paperwork defining what the heck I was paying for until I filed a claim with the PUC = then the PUC sent it to me since Amigo sent it to them in 2 days but could not get it to me over a period of 90 days. This company sucks. Also charged me $10 to pay my bill via a telephone call ACH... really!

Sheila Collins from Dallas on September 5th, 2013
WAS a good company
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Unfortunately, this company has been sold twice since I first signed up and is now owned by one of the biggest electricity providers. Gone is the great customer service provided by employees who cared. Gone also is any effort to retain loyal, longtime customers. In return you get treated just like you do with a huge company. Their policy seems to be to stick you with a much higher renewal rate if you are stupid enough to hang around. It's sad that any company operates this way. I'll be going elsewhere.

M Campbell from Oak Point on July 23rd, 2013
What a bunch of jerks!!!!
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I used this company before, boy am I stupid for using them again. I moved to a neighboring city and did not have a place to live and stayed with friends. I wanted my deposit left with Amigo until I found a place. They would not let me do that so they took out my last bill out of my deposit and they owe me 109.00. I have now found a place and have gotten the boggiest run around about when my deposit will be sent to me. I have been told three different dates now it is 90 days from when I had my electricity terminated. What a bunch of crooks. If I wanted to go with them again I would have to pay another $175 dollar deposit and they are still holding $109 of my money. I called the t Texas Utility Commission in Austin and filed a complaint with them yesterday. The Texas law states that they have to return it in a "REASONABLE AMOUNT OF TIME" But of course this is not defined!!! We need to get that changed so that it is a clear set time such as rent deposits have to be returned in 30 days. If you are thinking of using Amigo DON'T!!!!

HOPE SLAUGHTER from Killeen on July 18th, 2013
BEWARE OF THIS COMPANY
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Initially, you will probably get a good rate, but they will stick it to you at renewal time. My previous contract had a $9.95 per month base rate, in addition to the usage rate, for usage less than 1000 kwh. With the renewal, the base rate was increased to $19.95 per month. In other words, you are penalized for conserving electricity. This is a common fee for all providers, but all others are $9.95. I will have to pay a penalty to cancel my service, but I cannot get anyone to call me back to discuss this. According to Amigo, I am one of their "Valued Customers." They obviously need a dictionary.

LaVoice Meier from Bedford on July 17th, 2013
Worst Choice Ever Made!
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They are by far the worst electricity company I've ever had. They trap into deals such as a smart thermostat with free incentives then charge you over $500 over a year in payment. And if you try to remove it they will pull out the contract that you so called signed when you got for the contract. Worst customer service to go along with all this mess. Dont choose amigo energy at all!!!

John from Carrollton on July 11th, 2013
LEAD ASTRAY
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I REALLY BE GLAD WHEN MY CONTRACT ENDS THE 22.OO$ LATE FEE IS OUTRAGEOUS NEVA HAD I PAID THAT BEFORE AND NO / BET NOT /CAN'T WONT /`AIN'T GONNA BE ABLE TO DO IT/ WILL NEVER / REFER MY WORST ENEMY TO AMIGO

THOMAS from Houston on July 2nd, 2013
Ripped off and headed to court
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I tried to switch after my contract ended, and my order was declined,due to Amigo Energy, placing a switch hold on my account. That is after I told an amigo saes person I would not recommend them nor offer there services through my 5Linx company, which offers Amigo Energy. My contract ended 5/8/2013 and I switched or attemped to switch 14 days before contracts end and I was temporarily trapped by Amigo, because of a deferred payment arrangment, which was fullfilled 8 months pryor. They also continued to collect the deferred payments months after I had paid my balance in full......I was told the system kept it on the bill and it would be adjusted, in which it stilll hasn't. Now they jumped my rate from 9.4 to 13.9 and think there gone to get paid, well to the Amigo corp. I say get it how you live, you want be broke as long as I owe you. The worst company to deal with, see you in court, who's up for the class action law suit,? Please Reply to this message.....Sincerly the son of a corporate Lawyer, Mr. Harris

George Harris from Houston on July 1st, 2013
5 years and counting for residential and business
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Never had any trouble and I have 3 accounts with them 2 residential and one business account for an townhome community. The rate offered to renew has always been the best I can find at the time I need to renew. The customer service has been great. English spoke here and the customer service location is in Houston TX. I do not understand the other negative comments I have read on the reviews. They also are offering referral rebates but are not based on dog and pony show marketing. I like this company!

G. Davis from Houston on June 27th, 2013
Great company / no complaints
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I had NO ISSUE whatsoever. they started on the day i requested, i had not 1 interruption at all.the first bill was kinda tricky and high due to some billing issues and fine prints...i cant blame AMIGO ENERGY for it because its the freaking government that lets them do these "gotchas"....its just incredible that none of this is regulated. but over all, I was happy with them, my 12 months was up and i had to drop them due to an increase in rate.

Elias Fuentes from Katy on June 18th, 2013
NEVER!
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These clowns actually charge a fee to pay the bill! Wait.....so I have to pay you to...pay you? What a scam, it will cost you $5 to pay the bill. Also if you don't speak hindi you're in for a big surprise, all their extremely rude customer service people are sitting somewhere in INDIA and can barely speak a crude form of what kinda sounds like english. When you ask to speak with someone who can speak english they say " I eem speaking eeengrish" no my friend, you're not!

John from Dallas on June 17th, 2013
They take 15 hours to re-connect your electricity!
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This is the 3rd time I do not receive a bill and get my lights cut off. They claim all the information is correct then charge a disconnect fee, this time they said i need to be on an email so they can email me my bill and I still haven't received an email. All of a sudden my lights get cut off, I call at 3pm to pay the bill, they say it takes 2-6 hours to re connect and once it was 9pm I called to see why they haven't been back on their office is closed. Mind you that Houston weather is hot at its peak hour of 4pm and I have 2 small boys. I called centerpoint to see if there may be a power outage and they say no but my electricity is cut off because of payment and they never received a re-connect notice. I had to go rent a hotel room because it was so hot, my food got bad. I called Amigo energy at 8am on the dot to see WHY my electricity was never on and all they could say was that the re-connect notice was sent to centerpoint and they don't know why it wasn't put back on. I asked to speak to a supervisor and they sais she would call me back and never has, her name is supposedly El. And i am still waiting for her phone call, my light just got put back on at 11:00 am the next day, that was 15 hours later. I am very upset and will be switching and never recommending Amigo Energy to anyone!

Mayra from Houston on June 4th, 2013
Nice Company
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I found an affordable, 6-month rate with Amigo. I ordered the service a bit late--just a couple of days before move-in, but they were really understanding and had everything up and running in time for my move. I found the renewal plan too expensive, so I canceled without any trouble. Customer service was always nice.

Ollie B from Houston on May 22nd, 2013
Billing / Customer Service SCAM
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After receiving my cancellation notice (1 yr up) I transferred to another company and was then charged the early termination fee for ending within 2 weeks of the end of the contract. I spoke with a representative who could not give me a decent rate and told me that I could go elsewhere now that i had received the cancellation notice. Obviousely not because on my last bill was a 125.00 fee + a 5.00 "one time credit card fee". I have been paying the same way for 11 months and was told that the service for a C.C. payment was truly one time. Don't believe it. When they want to charge you they will, they just decided to on my 1st and last payment.

Greg B. from Houston on May 17th, 2013
David
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Unbelievable. Read the details on the offering or you will be sorry. Cost my mother in law $300 because of me not seeing details.

David R from Del Rio on May 16th, 2013
Harrassment, overcharging, fraud, and deceit
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I chose Amigo when I moved to Texas a little over a year ago because I wasn't familiar with how the unregulated system in Texas works and it was the company the previous owner of my home used. I wish I had done more research. My bills were high, even for Texas standards and you could only get an answer out of customer service sporadically. I had multiple issues getting my account set up for auto payment and the bill never really reflected what I thought I had agreed to. Then in December I began to get calls about the new smart thermostat. I was unemployed at the time but my current home thermostat was over 20 years old and on its last leg. At the promise that it wouldn't cost me a dime extra and was "guaranteed" to save me money. I agreed it. The salesmen kept calling, even after I purchased the product. I finally had to threaten one of them with being reported and also blocked them on my phone to get the calls to stop. Between that and the fact that I never could get an actual cost of the unit, it should have been a sign. However, I let a very inexperienced technician, that they sent, install it, though they never were able to get it fully integrated, supposedly because I used Verizon (which I told them from the first phone call). A few months later, when it was time to renew and they didnt offer me a rate even close to what the rest of the market was offering, I decided to switch providers. I emailed them asking what needed to be done, why my last bill was such a mess, and what I needed to do with the thermostat. I never received a reply but a month later I received a final bill from them, paid it and forgot about it. Now two months later I have received a $500 bill for the thermostat! Im appalled. I wont be paying it, its fraud. I would never recommend this company and would advise others to please do your research before signing an agreement with them. They will rip you off.

D. Todd from Plano on May 16th, 2013
Bait and Switch
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Watch out, they will double your rate without telling you after your contract ends. It's the old bait and switcheroo.

Mark Talkington from Dallas on May 9th, 2013
Above Average
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Better than most

Luis Scola from Pearland on April 8th, 2013
Billing mistakes
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They charge outrageous fees. Even when their Auto Payment system fails to work, you end up paying late and disconnect fee of over $25 for a $50 bill. If you didn't have your Auto Payment setup, you have to pay $5 to $10 fee towards "Payment", even if it check, or credit or debit card.

Parth from Houston on April 6th, 2013
Overall pleased but will be switching
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My review is very similar to the last one. I have zero complaints from Amigo other than being caught off guard for a $2.00 monthly credit card autopay fee.Their prices for new customers are very competitive, but thats where the good prices end. When it comes time to renew, their renewal offers are easily 1.5 to 2 c per kwh higher than average. If they had been able to provide the rate they provide to new customers (still seen on powertochoose.org) I would have stuck with them.Alas I am not, I love switching from REP to REP every 6 months to get the lowest rate I am comfortable with.

Scott from Fort Worth on March 22nd, 2013
Not bad
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I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, and I liked that they sent it .pdf, so I didn't have to log in to look at the bill. (They do only give it to you about 2 weeks before it is due though). Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they didn't want to keep their customers long term, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.

Melissa from San Angelo on February 21st, 2013
Great company for 6 years
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I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend.

Nicole from Cypress on February 13th, 2013
Service
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Just had a little mishap when switching services but other than that, no probs.

Mike from Katy on February 7th, 2013
Consumer beware!!!
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Getting started was a breeze and everyone was so nice and friendly. Once I committed to a contract, boy did that ever change things! Every single time I have to call, the associates are just plain rude. They must have the most unhappy employees you could ever meet.In addition to the negativity from the employees, they also told me twice that service would not be interrupted when I called to make a payment arrangement. I simply had to wait until payday before I could pay my bill. I called and they said it was acceptable. When my power was shut off days prior to this, I called and they said nothing could be done because services were already disconnected, regardless of the fact that they agreed to let me pay on my payday.Don't stop reading now, it gets better! I was using their autopay system when I first signed up. I changed this because it was not convenient for me, as I did not get paid on a normal 2 week or monthly pay cycle. I called to have autopay turned off and they said it was disabled. For 3 consecutive months, autopay was NOT turned off and each time it put my checking account in the negative. I had to resort to having my bank put a permanent stop payment from my checking account to this company. After that, when I paid my bill until the contract was up, I had to load a prepaid card or go to ace cash express to pay my bill because I did not want them having my bank details again.This is hands down the worst experience I have ever had with ANY company, not just electric providers. It absolutely baffles me how they are still in business and retaining customers when their rates aren't the best rates available.I hope I can prevent other people from the frustrations I have had with amigo.

Andy from Bedford on February 4th, 2013
Terrible customer Service
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This company is cheap but not cheap enough to deal with the total lack of customer service. After signing up for this service, I waited and waited for our email bill. I called them three times to check that all our information was correct and was reassured that everything was correct and that I should just be patient and wait for the email. Then out of the blue our electricity was disconnected with no warning. I had received no bills at all. This was at 7am. their office did not open until 8am to complain. It took my husband and I close to an hour on two separates phones to get anyone to answer our phone call. They had the wrong email address despite insisting three times and treating me like I was an irate customer that they had it correct. Then they informed me that I had a disconnect charge of $25 and that it could take up to 24 hours to reconnect the electricity. I had to call the public utility commission and complain. It took about 6 hours to switch back on and with a lot of arguing they refunded the charges. I have lost all confidence in this company and we are waiting the 6 months until the contract is up and changing to a better company even if it costs more. I do not recommend this company to anyone. They should have sent a disconnect notice by mail, even if they charged for it, or made a phone call. In some circumstances this could have been dangerous. As it was my husband could not get the car out of the garage to go to work and we were left on what was probably the coldest day of the year with two small children and no heating hoping that our pipes would not freeze.

Melanie White from Tuscola on January 17th, 2013
Awesome!!
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I have had Amigo Energy for four years and my bills are so low. I have two AC units I keep my AC no higher then 75 when away and 70 when I am home. My bill has never been over $250.00. Love them!

Heather from Laporte on January 15th, 2013
HORRIBLE Customer Service, Late Payment Penalties
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Customer Service is Horrible! Stay away from this company.
In addition, I usually pay bills right after i receive it. Once I receive the bill, there is 4-6 days to pay it. If you get late to get your mail, sure you going to get a disconnect notice with $25 fee. Way to make money.

Vinod from Garland on January 13th, 2013
Stay way from Amigo Energy *** Bad customer service.
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1. They charged $5 fee if you pay with credit card online
2. They made a mistake on the first bill. Called customer service, they would not refund.
However, i tried emailing. They responded fast and issued refund.

Tin Tin from Houston on January 9th, 2013
POrr Service
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I made my payment by phone on the due date came the 7th of this month they dissconected my services i had to miss work go to my bank get proof of were they had withdrawn the payment and it took rhem foreever to connect my services. Come today i receive a phone call to let me know that my services was dissconected onec agaun. I understand they discconected the srvices if no payment is received but i made my oayment anf the services are still interrupted.

Cindy Aviles from Houston on January 8th, 2013
Good deal not worth horrible customer service
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I was left without power in the new home that we were moving into because of a glitch in the ordering process (was notified the DAY BEFORE that my order could not be filled on time. I was busy moving and did not get the message). When I called to have this resolved, customer service literally laughed at me and told me that I would have to pay an "emergency connect" fee. I had a small child and this happened in the heat of a Texas summer, so I had no AC. Needless to say I had to pay $80 extra just to have the power turned on for an order that I had placed a week before.

I will never use their service again and would not recommend them to anyone.

Amy Toombs from Mansfield on April 29th, 2012
Slow Service
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We signed up for Amigo Energy back on Feb. 28 but to this day, we still have not heard from them. I have made 3 calls to customer service to see when we are getting our bill and they say they are going to send us a packet but we still have not seen it. I am not sure what is taking them so long to send out a bill. It has now been 7 weeks since we signed up.

Carol S. from Katy on April 12th, 2012
Poor customer services
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Small hidden fees. Customer service reps are no help.

Lloyd from on April 11th, 2012
Worst Electric Company
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Signed up with Amigo on a variable rate that was very competitive at the time. Within a few months, they jacked up the rate over 4x to nearly $.25/kwh. Company is a total rip off.

John Doe from Galveston on March 29th, 2012
Too many fees!!!
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When I signed up for Amigo the rate was 8.9 cents. Great deal huh? Not so much...every month I am charged a $6.95 monthly account fee plus $5 internet payment fee. Who charges to pay stuff online nowadays??? That's an extra $120 a year they got from me for paying my bill online for two accounts. I'm glad my contract is expiring in a week.

Mary Shih from Pearland on March 2nd, 2012
Pleasantly Surprised
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I must admit I was a bit apprehensive when I got Amigo Energy simply because I had never heard of them before. In my experience, all the others always hit you with surprise charges and provisos. To make it even worse, when you are not happy with them, they make sure you are going to pay a hefty price for your bad decision. This time I did my homework and decided to try Amigo out. I am very happy to say that I have never been happier. The rate options are great and customer service is an actual living, breathing human being! They have always been there to help me when I need them and the real shocker is they are always in a great mood. When I chat with my neighbors they are shocked at how low my monthly bills are. For the past 3 months my bills have never gone over $35 dollars. Yes! $35.00 bucks! I definitely recommend that you do your research on option plans, fees, rates, etc. Since they are constantly changing but Amigo Energy will always come on top as the best plan. Just be careful with the "others" small print. I have noticed that they have scrambled to make their fees look great but will not last more than 12 or 24 months and disconnection fees may give you a heart attack. So far, I have been with Amigo Energy for almost four years. I have had two contracts and I still got a great rate the second time around. Since day one, I have never had problems logging into my account online, with the auto-pay charges, technical or account issues. This is the first time that I am absolutely worry free about my electrical bills.

MReyes from Laredo on February 15th, 2012
Good Service
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I strongly recommend Amigo to all of my friends.

Kiran from Usa on February 4th, 2012
Great!
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Thank god Amigo is my Amigo!

Sean from Houston on February 3rd, 2012
Amigo is the best!
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We have been Amigo customers for several years now. We have the lowest rate of anyone we know and I tell EVERYONE! When we moved across town, our service was transferred without a hassle. We have been very pleased with every aspect of our Amigo Energy.

Amy from on February 2nd, 2012
Amigo is Awesome
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I like Amigo because their rates are low and they are very customer service oriented. They have always been very courteous and helpful on the phone.

Kathy from Houston on February 2nd, 2012
Love this company best rate i could find
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Always very friendly customer service and the best rate i could find. I have been with them three years and counting and do not plan to change anytime soon. thanks amigo

Trisha Williams from Mckinney on February 2nd, 2012
The best Electricity Power Provider
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Customer service = 100%..I cannot say enough about
Amigo..I just love this provider. Customer service
says it all about a provider..no matter how little
it is.

BA from Sugar Land on February 2nd, 2012
Amigo is Honest
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I left a big company out of disgust a few years back when they pulled some strange stuff. It was even in the media that they were suspected of jacking up prices one very hot summer, taking advantage of folks. Amigo has never done anything but offer fair prices, good service and easy auto pay. I do appreciate that and have two accounts, have been with them for several years. Any strange stuff and I'm gone. But so far no worries about that. The reason I gave 3 on order - I did one account online and it said my electricity would be turned on a particular day - didn't happen, it was hot weather and I was mad. However, the weekend messed up things with Oncor - the Big Boss, so I got over it. Customer service was a 4 because sometimes the wait is long, however the folks are courteous and prompt in their service once you get through. Honestly you rarely need to call them, so no huge deal in the end.

JL from Dallas on February 2nd, 2012
Long time customer
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I have been a customer for years and I enjoy their
great customer service.

AJ from Houston on January 30th, 2012
Don't sign up for Amigo!
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They give you a very short amount of time to pay your bill then charge very high late fees. Their rates are OK but beatable without a contract by others. We have been very unhappy with everything about Amigo Energy. I would not recommend them to my worst enemy.

Chris Young from Corpus Christi on January 23rd, 2012
Couldn't be happier.
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I love Amigo Energy. I've already convinced some of my friends to switch their service to them. I was even able to convince a door to door salesman for another electric company that Amigo was better than the company he was trying to switch me to.

Melissa Rios from Dickinson on January 17th, 2012
Great Texas Company!!
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I have been with Amigo for almost 6 years since I moved to Houston. I have seen them grow into a great company, and the customer service has always been stellar with really low rates as well. I highly recommend!

Texas Pete from Houston on December 21st, 2011
Excellent service
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Have used Amigo for 2 years. Pay electronically. Absolutely no problems with bills or service.

Richard Brimage from Spring on December 16th, 2011
DO NOT GET AMIGO-NO CUSTOMER SERVICE
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Amigo Energy will charge you 22.00 late charge even if you are 1 day late paying your bill. I do not reccommend them. They will tie you to a 2 year contract, and if you are late 1 day after the bill is due. a whopping 22.00 dollars more charged to your account. I rather pay the cancellation fee of 175.00 than live scared that they will turn my lights offone da y after the due date. ridiculous and outrageous. DO NOT GET CAUGHT IN THEIR GAME.

MARYANN from Dallas on December 14th, 2011
Great rates and hassle free service
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I have been a customer for a few years now. Great rates and good service. Who could ask for more??

Maria Mulvoy from League City on December 13th, 2011
Great Choice
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I totally recommend Amigo Energy ever since I switch with them my bill was a lot cheaper.

Evelia from Houston on December 3rd, 2011
Displeased Consumer
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Amigo Energy's negligence has cost my family thousands of dollars. Due to their own ignorance in their billing they shut the power off to my property while my family was away on vacation. Upon returning from vacation I had to take another day off from work to clean up the huge mess left by the melting/thawing goods from our refrigerator/freezer(s). When I called the Manager at Amigo they admitted no fault and were unwilling to help with the cost of the losses. More to come on this story!

Tyler H. from Lake Jackson on November 28th, 2011
Good job
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Good service - great price

Chet from Killeen on November 3rd, 2011
Excelent Customer Service and Rates
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I have been for more than 4 years with this company and I can tell, that they have the best customer service ever, including the service for the spanish speakers.

Jose Cruz from Houston on September 29th, 2011
3 year customer
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Customer service is not great but the price is most of the time one of the best.

Doc from Dfw on September 28th, 2011
No problem
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I've been with this company for over 2 years, and I have no problems with this company. The only time I had to call customer service is when I need to renew my contract. It was very straightforward and the process was quick. I would definitely recommend this company.

Anonymous from Houston on September 12th, 2011
Billing
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Continued to bill after I changed companies. Several calls were answered with promises they would get it fixed. After several months I stopped getting bills, until a phone call from a collection agency. It took a formal letter to the Texas Utilities Commission to finally get it fixed. I would never recommend this company.

Jim from Denison on September 7th, 2011
Would not do it again
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We did not receive a bill for he month of August, and on Friday, August 26, 2011, found that a disconnect notice was sent to us. This occurred after business hours on Friday. The cutoff date was August 29, 2011, effectively giving us Saturday only to take care of the bill at one of the three vendors that take payment for Amigo Energy, which we did, at a cost of $2.00 plus having to make a quick trip to the bank since they only take cash. This was humiliating and unnecessary. After calling, all the customer service people would say is they sent the bill and would wave the $22.00 disconnect notice. Their business processes are garbage. We didn't receive a bill and were going to be charged an extra $22.00. There is a problem here that needs cleaned up.

Andy from Dallas on August 29th, 2011
Unreasonable
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My review is in relation to their customer service. I know that there are
fraudulent people out there changing services, etc. but what I
experienced with Amigo was SO FRUSTRATING!!!

Last week, my husband and I got on the phone with them to ENSURE
that BOTH of us were listed on the account in order to handle any
transactions.
When I called this week to disconnect services at one house, they
wouldn't let me, but only wanted to talk to my husband. (That's WHY
we called last week, to authorize BOTH of us!!!) Customer Service told
me that I was authorized to do anything BUT disconnect. (not true AND
they couldn't find where we called about that request - I even had a
date and a customer service reps name.)

So here we are in the middle of a huge move, and I had to bother my
husband at work to ONCE AGAIN handle the disconnect services.

I'm not liking the other reviews I've read....perhaps I'll be looking for
another service company at my next house....

Jo from Houston on August 23rd, 2011
Great Retailer!
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Competitive pricing + accurate and timely billing
+ good customer service = no problems! Highly
recommended.

Michael A from Houston on August 3rd, 2011
Contract Commitment
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Amigo is weak on following their contract and are quick to send you a disconnect notice even thou they did not follow their own contract for electrical service.

Anonymous from Grapevine on July 23rd, 2011
Raise my price over 30% w/o any warning
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You have to watch these guys if your on contract
and that contract ends they will jack your rates uo 30 to 40% !!!!!!!!!!!!!!!!!!!!!!!

Jimmy Green from Plano on July 17th, 2011
Worst Company EVER
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I have been with Amigo for Three years now for there rates. Yes they are good. There service is the worst ever. I have to call every mounth to fix mistakes that they make on my rate. I have a .089 rate FIXED but ever mounth they try to charge me more, this mounth it was .135. They lie to me every mouth and say they fixed it. But they dont !!!!! STAY AWAY FROM AMIGO. Pay more and save yourself the stress .. you have a better chance at ordering 30$ of Taco Bell and they getting your order right then getting treated honestly here.

Ric from Houston on July 16th, 2011
Double Billing
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I was a supporter of Amigo Energy until they changed their billing system, and double charged all their customers---and act as if their giving you good customer service by having you extend your doubled bill. You're not fooling anyone with a false extension. It's like paying a bill every 15 days..instead of monthly. I got my a second bill four days after another, and they lied and said it was a system glitch. If it's a glitch, why can't you fix it. They're looking for a sneaky way to update their accounts, since they charge from the prior month. I can't wait until my contract is up. It's over!

AB from Houston on July 12th, 2011
Took two payments and won't give my money back
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I called five days before our bill was due and asked if I could pay half on the
first and half on the fifteenth?
Amigo agreed sent a letter that the auto draft was turned off and the took half
the payment over the phone. The next day on my online banking the whole
amount was auto drafted and my half payment was also taken out. We
immediately asked for a refund and this over drew our checking acct. Seven
days later no refund and they are blaming the bank. Told me they wire transfer
then on the phone told my husband we don't do that it will be a refund to take
three to five business days. Calls to them have been numerous and about four
hours of our time. Ridiculous !!! So glad we have them til next Feb

Becky R from Frisco on July 12th, 2011
Excellent energy provider
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Reliable company

Luis Andrade from Edinburg on June 28th, 2011
Amigo means 'Friend' in spanish, dont let that get to your H
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I had a low rate for 2 months from a 6 month contract. I requested an address change, simple and done. 3rd month, I received my new bill with a different rate, much higher and a brand new contract with them. When did I sign up for that? come on 'amigo'. I called them and they said the moment I clicked OK on the address change, I was screwed 'cough' sorry, it means you agreed to a new contract and new higher rates of their choice. They claimed that I had different option plans to pick from. However, I wasn't given any options. They never notified me of any rate or contract changes. I only found out because my new bill. Amigo is great, when it comes to renewing contracts, they do it for you! haha. I wouldn't be upset if I really did make these choices. I would NOT recommend them. I also found out later after reading the fine print agreement that your phone number will be listed for marketing calls. Even my worst friends doesn't do that to me, haha.

Phan from Houston on June 16th, 2011
Satisfied
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Sorry for all those bad reviews I just read, but honestly I've had better service with Amigo than I ever had with HL&P and Stream energy. Amigo promised me a non variable low rate,locked in contract and I've been with them 3 years now. Once contract is up I lock it again at same or lower rate. As for Customer service, I've had no problem with them yet.

Gloria Gonzalez from Galena Park on May 16th, 2011
On hold with customer service over an hour & they called me
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When I initially signed up they prompt I have had them since 2007 my contract was up for renewal several months when I found out they were over charging me and they had switched me from residential to commercial I am residential. they couldn't explain what happened. jacked my rate and couldn't fix any of the issues.

Esther from Ovilla on May 12th, 2011
Mr.
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Terrible company!! They have been charging me late fees for numerous months when I have auto debit from my visa. Back in March, my visa expired so i remitted my new expiration date. They have been charging me 25 dollar late fees ever since. Called customer service and they are only given me a 25 dollar credit. Bunch of crooks!! I'm currently having the Texas Utilities Comm. and Better Business Bureau investigate. DON'T USE THIS COMPANY!!!

Derek Carrillo from on May 4th, 2011
Dishonest
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I signed up under a variable rate when they had a very low rate. After I was with them for a while their rates skyrocketed and they were very unhelpful on the phone. I switched to another company and they charged me about 30 cents/kwh on my final bill as a going away present. Very dishonest.

Andrew from Temple on May 2nd, 2011
WORST EVER!
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-Consistently horrible customer service. -Customer service rep.'s flat out lie to customers--say anything to get you off of the phone -HAD TO FILE A COMPLAINT WITH PUC JUST TO GET MY DEPOSIT BACK -Years after I paid last bill and switched providers, they reported me to a collection agency saying I owed around $150. How can I owe them when they sent me my deposit back? -PUC investigated and found Amigo to deceptively reopen closed accounts, send another bill, say the bill never reached you, then erroneously turn you over to a collection agency.

Rachel from Houston on March 24th, 2011
No monkey business, just low rates
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I've used them for over a year on the variable plan. I have not had drastic rate changes (month to month), and I am considering locking in my current or even a lower rate with them for a 6 month contract.

Anonymous from on March 17th, 2011
Nice price, no customer service.
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Reminds me of dealing with a cable company. i would steer wide of this company

Bryan from Houston on March 17th, 2011
Promotions
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Signed up for service on a promotion of 150.00 visa gift card,rec'd a email after 3 months to send in rebate info as it stated and 3 months later still have not rec'd the rebate. called customer service and it sucks they don't seem to know nothing about it and don't seem to want to resolve it. DON'T FALL FOR THIS AS I DID. IF YOU DO GOOD LUCK.

D. ADAMS from on March 16th, 2011
Actually Do What They Say They Will Do
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Signed with them almost a year ago and have not had one issue with their service

Dennis Killy from Arlington on February 7th, 2011
Mine
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Did ok they lost one payment for a week or two

Michael Ferguson from Keller Tx Usa on December 28th, 2010
AMIGO SUCKS! DON'T FALL FOR LOOK GREATE RATE!!
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Spend the time to read Terms or Service...

Upfront rate may look great but be careful their customer service sucks and they get more money out of you just slamming you with so many changes. They even charge you $5 charge just for paying your bill on time because youre supposed to pay with auto pay. If for some reason your credit card declines they will slam you with another $25.

They are just greedy..

I never go back to them. NO ONE SIGN UP WITH THEM.

Don Davis from Flower Mound on December 4th, 2010
Amigo-A friendly lack of customer service
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Three requests for service resulted in three automated email promises to get back to me within days - Months later I still have not heard from Amigo, except of course the bill comes right on time. Motto should be - We will charge you like you've never been charged before

Don Jancauskas from Dallas on November 26th, 2010
Amigo service will shock you
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Have asked for copy &amp; confirmation of my agreement three times. Was told they would provide it - twice. Never got it and no response to my complaint.

Don Jancauskas from Dallas on October 7th, 2010
Bernard Gordon Review
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Was forced to use this power company when mine went bankrupt, they charged me way beyond the maximum, and puc made them refund $800

Bernard Gordon from Kingwood on September 11th, 2010
Terrible! Don't DO IT
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When calling to correct a billing issue, I had to talk to 4 people including a supervisor. None of them had a professional tone nor vocabulary. I had been a timely customer for my entire term and received a suggestion to "be more responsible." Way too many problems for the price!

Martha from Houston on August 4th, 2010
Buyer beware!!!Worst Cust Svc Experience Ever!!!
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Buyer Beware!!!! Horrible Customer Service!!! Not only do you have to hold forever just to actually speak to a person, they have the worst customer service EVER!!!! Rude and unprofessional!!! I don't look at this co. to stay in business too long. Worst decision we have ever made regarding elect. service.

Mr. Ornelas from Abilene on June 10th, 2010
Ripp off artists
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Legalized Theft!!!!! Started with a 11.2 fixed rate. also added every month $50.0 for deposit.Then gradualy raised rate to 26C/kwh.Many phone calls, kept promising lower rate.I am also a Texas Light qualified Customer -so they lowered it TO 24 Ct/ KWh!!! after 2 years of this I canceled and never got all my Deposit back as promised !!!

G.Weber from Houston on May 12th, 2010
Rip-off King
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I was put with Amigo when another company went under-our bill for the 15 days-$550-instead of wooing a lot of new customers -they quickly more than doubles the rates and didn't bill for 2 or 3 months, wouldn't respond to phone calls or emails-later PUC told them to adjust the rate, they didn't comply-google National Power + Amigo for verification.

D.J. Hardy from Fort Worth on May 6th, 2010
FRAUDULENT DEALINGS - - BEWARE!
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They confirmed - in writing - a low rate then billed at higher rate. After months of trying to reach them, they agreed that rate was wrong but would not adjust taxes, fees, etc.. Two other friends treated same way. NOW AMIGO HAS REPORTED THEM TO CREDIT BUREAU EVEN THOUGH THEY AGREED TO CORRECTED LOWER BILL, WHICH WAS PAID IN FULL. Texas State Attorney General has file on them but hasn't taken any action yet.

Anonymous from on April 30th, 2010
Best Rate Around
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I just renewed my contact with Amigo energy for another 12 months using auto draft and was giving a rate of 9.4 kwh. I have been very happy with their service this past year and new lowered rates. Amigo energy keep up the good work at helping Texas families save money in these hard economic times.

Happy Customer from Irving on April 8th, 2010
Huge Rate Hike, no notification
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I signed on with Amigo's variable rate plan over a year ago. My plan expired. I recieved no notification. My bills kept going steadily up til I got a whopper. Upon inspection, I found that my original rates had jumped from less than 9 cents a kw/hr to over 17.2 cents a kw/hr. I contacted the company. They informed me that my contract had expired and they were free to raise the rates. Amigo is no Amigo of mine. I've switched to another company. it has to be better.

Sharen Hyde from Fort Worth on March 8th, 2010
Bait and Switch
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I have a contract that says 10.9c per KW. But later learned that rate requires auto draft.

Bradley from Mcallen on February 3rd, 2010
Got electricity just fine
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Nothing special to say. I got electricity they got paid. Price was below average for the term at the time. I think I will go with a one year or less for the term rather than a two. May or may not stay with these guys.

Phillyg from Houston on January 9th, 2010
No return calls/over charging
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I have been calling this company since yesterday and it only says that the number is no longer in service. and for the last four months they have been over billing me for late fee for one day of $25. I told them that i was on oxygen 24/7 and recv and monthly ck on the 3rd of the month and when i forst got with them that was working out that way and when i kept talking to them about it they said we have never done that but that is a lie because i have all of my statements.

Wanda Gray from on December 31st, 2009
Love them
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Never had any problems with them and they're prices on green energy are very competitive

Cowgirl from Houston on December 7th, 2009
They are okay
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Customer service needs help.

Nett from Irving on November 5th, 2009
Good price, medicore service
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Prices were good, service reps. seem very uninterested in service.

Jerry from Houston on September 9th, 2009
Would not recommend!!!
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I would not purchase Amigo again! The thing i dislike the most about Amigo is that, i have used their service for alittle over a year now. I have never been late paying my bill! So i just happen to pay my bill online and the soonest the payment would be recieved was only day after the due date! One Day! So they send me a disconection notice and would not take the fee off for disconnection notice extra $$$!!!! Being a first time offence and they did get payment you would of thought they would excuse that so they didnt and know i am looking for New Service! You must take care of your good paying customers some times. If you want to keep them!

Mary from Dallas on August 20th, 2009
Horrible service!
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Never fall for door to door salesman. Price is ok, but billing and services are an absolute nightmare. They just cant seem to straighten my bill out. Try to avoid this provider if u rely on smooth and dependable service.

Anonymous from on August 19th, 2009
Amigo Beware
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My payment was credited to someone else account. Even after phone call, Amigo Energy cut off my electric line. Only after numerous phone call and letter to PUC finally I get my account credited back. Never use this company again.

Anonymous from San Benito on August 17th, 2009
Amigo, I think not
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If you wish to wait for hours to talk to a live person, this is the company for you. Customer service here is most likely 3 people and a dog. GOOD LUCK, I am getting away as fast as I can!

John Q. Public from Houston on August 7th, 2009
Not your "amigo"
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These guys are the worst, When you call for customer service, they put you on hold forever, and then the call drops when you are in the middle of your call happened several times (funny though, I called the Spanish number and got through just fine) I like to pay my bills on line, but the online bill pay won't work if you are late, actually, after 3:00 the day before the due date. Then the real killer, Someone forgot to note that I payed my billm and they cut off my electricity by mistake. I can't wait till my contract is over

Kevin from Dallas on July 13th, 2009
Amigo Energy Lies
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I was merged into Amigo energy and went without a bill for awhile. When I finally did get a bill, it was over $500 and they were charging me at a rate of 25 cents. This was a huge increase, and I wasn't given any notice at all of the change and my rates didn't remain the same. When I called, they told me that the post office was to blame, even though I eventually got bills from July and TWO from August!

Ginnefer from Flower Mound on May 27th, 2009
Amigo Energy Fraud
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I had NPC energy, and was switched to Amigo after NPC stopped serving Houston. We received a contract that stated that Amigo couldn't raise our rate by more than 10%. Amigo refused to ever send us a bill, and then when we finally disconnected we got a double bill charging us at more than DOUBLE our rate we had with NPC, plus a late fee even though they failed to send out the bills!

James from Houston on May 27th, 2009