Amigo Energy Customer Reviews

Great service

I always get good service with Amigo never had an issue they couldn't fix

Mrs.

Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

Customer service for an issue I had was professionally resolved

I went from being upset about an issue I had, to being being very pleased with the professionalism of this company. As long as they make every voice count (as they are doing) then they are a great company to do business with, in my book. Thanks Amigo energy and keep up the good work.

Saul Quintero

Satisfied customers

Brenda

It's good

The WOW factor!

I really like my electricity provider. I've been with Amigo Energy for all most a year now and I think they have excellent customer service, prices are great, and a great perks program. If they had a commercial I would definitely be the one on there truly bragging about my experience and the wow factor they provided to me. Thanks Amigo!

Lots of choices

I was confused about all the choices offered for electric companies as I am from Maryland & there aren't many choices there for providers. I went with Amigo on the advice of an acquaintance & was very pleased that it was so easy to sign up for service. I called their customer service line & was happy with the help I got.

Best electricity service so far

Good so far

Lower bills

I have used Amigo several times over the past 5 years. My bill was always considerably lower with the bundled plan available with Amigo. I also signed my parents up and they are very happy with the drastic drop in their electric bill. the past two months. I would highly recommend Amigo to anyone wanting to lower their bill.

Quick activation

Talked on the phone with a wonderful lady that told me all the ins and outs of the plans and set me up with one perfect for me. I called at 11am and it was on before 2pm THE SAME DAY!! Wish I could thank her but I forgot her name

Awesome

Excellent prices for how much I use !!

A Great Company

I had some bad experiences with some companies,But not Amigo.They works with you,and for as their customer service.They desrve a 100th.I have been satisfied.I'm glad I picked them as my electric provider.

Awesome company

What attracted me to amigo was the free nights. I never heard of the company until i was looking to switch and did a rate comparison and theirs was cheaper.
Been with amigo 3 years and looking for a lot more to come

Really good rates and service

Have never had any issues. Been with them for 3 years. Just wish when renewal time comes up that they would reward current customer with lowest rate instead of increasing rate and giving new customers the lowest rate.

Very impressed

I never write these but this company has been awesome and thought i take the time to give them a little praise. Really wish more companys like comcast would follow there customer service. Been with amigo a couple years. Twicevi have had issues with my power. Unfortunately the problem was me. Was working out of town, lost my card and received a call my power was off. Made a phone call expecting them to tell me had to wait to receive my card and they would cut back on. I really called just to get it scheduled asap after receiving itvin 2 days. The lady told me it was fine, told me to pay it when i received card and cut it on within a hour without any payment. All she said was next time call as soon as i can which i should have but had alot on my mind. Also i told her to payment in 48 hours. She told me she would add a extra 2 days in case i had a problem receiving. Amigo energy also send weekly usage with peak usage so you can control bill. Not many companys would have done that. I do recommend this company. Just wanted to thank you guys.

My fault they made it right.

We pay our bill the same day we receive it, but as will happen with electronic bill pay, we filled out the bill pay at our banks website but evidently didn't actually save the bill pay but closed the website before doing so. Figuring the bill was paid we didn't do anything else. We got a late pay notice with a charge of about $26 more than the bill, for late fee and cancellation notice fee. I called customer service and because we have been a 4 year customer with no late payments they quickly credited the charges back to my account. I felt this was more than fair.

Positive Review

I have been with Amigo Energy for over two years. They quoted me $ .089/Kw and it averaged $ .08966/ Kw.I am very pleased with all aspects which includes their billing process. I never needed their customer service department.

No Problems with Amigo

I had two to three accounts with Amigo for around three years and never experienced any problems with them. I recently switched but only to get a lower rate. I would go back to them in a minute if their rate wasn't higher.

Great Company

I have had no issues with Amigo Energy. We have used them for over 5 years now with no service interruptions and great fixed rates.

Above Average

Better than most

Awesome!!

I have had Amigo Energy for four years and my bills are so low. I have two AC units I keep my AC no higher then 75 when away and 70 when I am home. My bill has never been over $250.00. Love them!

Pleasantly Surprised

I must admit I was a bit apprehensive when I got Amigo Energy simply because I had never heard of them before. In my experience, all the others always hit you with surprise charges and provisos. To make it even worse, when you are not happy with them, they make sure you are going to pay a hefty price for your bad decision. This time I did my homework and decided to try Amigo out. I am very happy to say that I have never been happier. The rate options are great and customer service is an actual living, breathing human being! They have always been there to help me when I need them and the real shocker is they are always in a great mood. When I chat with my neighbors they are shocked at how low my monthly bills are. For the past 3 months my bills have never gone over $35 dollars. Yes! $35.00 bucks! I definitely recommend that you do your research on option plans, fees, rates, etc. Since they are constantly changing but Amigo Energy will always come on top as the best plan. Just be careful with the "others" small print. I have noticed that they have scrambled to make their fees look great but will not last more than 12 or 24 months and disconnection fees may give you a heart attack. So far, I have been with Amigo Energy for almost four years. I have had two contracts and I still got a great rate the second time around. Since day one, I have never had problems logging into my account online, with the auto-pay charges, technical or account issues. This is the first time that I am absolutely worry free about my electrical bills.

Amigo is the best!

We have been Amigo customers for several years now. We have the lowest rate of anyone we know and I tell EVERYONE! When we moved across town, our service was transferred without a hassle. We have been very pleased with every aspect of our Amigo Energy.

Amigo is Awesome

I like Amigo because their rates are low and they are very customer service oriented. They have always been very courteous and helpful on the phone.

Long time customer

I have been a customer for years and I enjoy their
great customer service.

Great Texas Company!!

I have been with Amigo for almost 6 years since I moved to Houston. I have seen them grow into a great company, and the customer service has always been stellar with really low rates as well. I highly recommend!

Excelent Customer Service and Rates

I have been for more than 4 years with this company and I can tell, that they have the best customer service ever, including the service for the spanish speakers.

Not a satisfied customer

Early termination fee-was charged $175 although I have moved out of state

Se interesan por sus clientes

Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Rates

Excellant co. no issues at all, except when 2 yr. agreement up had to go elsewhere because their offer was higher than competitors.

N/a

I have a good experience so far nothing off yet .

No problems

Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due!
But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through.

Pretty good experience

Re-upped with Amigo after an initial 6-month term. Without negotiating, I was offered another 6-month renewal rate lower than a new customer rate, and much lower than what is advertised as their returning customer renewal rates online. Renewal process took 5 minutes. Honestly, was very surprised, as I usually have had to ask for a new customer rate with my previous service providers upon renewal. sometimes it works, sometimes it doesn't.Also, person spoke English!!!! Was not based in another country. Allowed me to opt out from marketing calls, as well.Lastly, like other customers, I was billed an Internet ACH fee of $5 in my last bill. Customer service gave me a solution to not paying it - just set up an auto-pay. It's auto-debited on the due date, so nothing lost.Will see how things go this next 6 months and keep my fingers crossed that rates don't move upward too much by June.

5 years and counting for residential and business

Never had any trouble and I have 3 accounts with them 2 residential and one business account for an townhome community. The rate offered to renew has always been the best I can find at the time I need to renew. The customer service has been great. English spoke here and the customer service location is in Houston TX. I do not understand the other negative comments I have read on the reviews. They also are offering referral rebates but are not based on dog and pony show marketing. I like this company!

Great company / no complaints

I had NO ISSUE whatsoever. they started on the day i requested, i had not 1 interruption at all.the first bill was kinda tricky and high due to some billing issues and fine prints...i cant blame AMIGO ENERGY for it because its the freaking government that lets them do these "gotchas"....its just incredible that none of this is regulated. but over all, I was happy with them, my 12 months was up and i had to drop them due to an increase in rate.

Nice Company

I found an affordable, 6-month rate with Amigo. I ordered the service a bit late--just a couple of days before move-in, but they were really understanding and had everything up and running in time for my move. I found the renewal plan too expensive, so I canceled without any trouble. Customer service was always nice.

Great company for 6 years

I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend.

Service

Just had a little mishap when switching services but other than that, no probs.

Love this company best rate i could find

Always very friendly customer service and the best rate i could find. I have been with them three years and counting and do not plan to change anytime soon. thanks amigo

The best Electricity Power Provider

Customer service = 100%..I cannot say enough about
Amigo..I just love this provider. Customer service
says it all about a provider..no matter how little
it is.

Amigo is Honest

I left a big company out of disgust a few years back when they pulled some strange stuff. It was even in the media that they were suspected of jacking up prices one very hot summer, taking advantage of folks. Amigo has never done anything but offer fair prices, good service and easy auto pay. I do appreciate that and have two accounts, have been with them for several years. Any strange stuff and I'm gone. But so far no worries about that. The reason I gave 3 on order - I did one account online and it said my electricity would be turned on a particular day - didn't happen, it was hot weather and I was mad. However, the weekend messed up things with Oncor - the Big Boss, so I got over it. Customer service was a 4 because sometimes the wait is long, however the folks are courteous and prompt in their service once you get through. Honestly you rarely need to call them, so no huge deal in the end.

Couldn't be happier.

I love Amigo Energy. I've already convinced some of my friends to switch their service to them. I was even able to convince a door to door salesman for another electric company that Amigo was better than the company he was trying to switch me to.

Excellent service

Have used Amigo for 2 years. Pay electronically. Absolutely no problems with bills or service.

Good job

Good service - great price

No problem

I've been with this company for over 2 years, and I have no problems with this company. The only time I had to call customer service is when I need to renew my contract. It was very straightforward and the process was quick. I would definitely recommend this company.

Excellent energy provider

Reliable company

Satisfied

Sorry for all those bad reviews I just read, but honestly I've had better service with Amigo than I ever had with HL&P and Stream energy. Amigo promised me a non variable low rate,locked in contract and I've been with them 3 years now. Once contract is up I lock it again at same or lower rate. As for Customer service, I've had no problem with them yet.

No monkey business, just low rates

I've used them for over a year on the variable plan. I have not had drastic rate changes (month to month), and I am considering locking in my current or even a lower rate with them for a 6 month contract.

Best Rate Around

I just renewed my contact with Amigo energy for another 12 months using auto draft and was giving a rate of 9.4 kwh. I have been very happy with their service this past year and new lowered rates. Amigo energy keep up the good work at helping Texas families save money in these hard economic times.

Got electricity just fine

Nothing special to say. I got electricity they got paid. Price was below average for the term at the time. I think I will go with a one year or less for the term rather than a two. May or may not stay with these guys.

Love them

Never had any problems with them and they're prices on green energy are very competitive

Added late fee and sent final bill to collections

At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

Elizabeth McGee

Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

Good experience

With them for 6 years, good experience, rates just went up at renewal time.

Renewal quotes too high

There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years.

Good service

Lower price

Harvey storm

I live in Houston and like many trying to put my life back together after the storm. I was out of work for due to the weather for a week in a half so of course no work no pay. I ask for some time they give me until today but I called today to see if I could get until next Friday the men said sure but if you don't pay we will cut your light off. This is what got me why are why sending out emails to customers saying that y'all understand if we need time or help because many of us was affected by the storm to call. What help are y'all giving to your customers at this time? That's not helpful now I'm worried about what if I didn't make enough money to pay on everything and if my lights are going to be turned off.

Overall pleased but will be switching

My review is very similar to the last one. I have zero complaints from Amigo other than being caught off guard for a $2.00 monthly credit card autopay fee.Their prices for new customers are very competitive, but thats where the good prices end. When it comes time to renew, their renewal offers are easily 1.5 to 2 c per kwh higher than average. If they had been able to provide the rate they provide to new customers (still seen on powertochoose.org) I would have stuck with them.Alas I am not, I love switching from REP to REP every 6 months to get the lowest rate I am comfortable with.

Not bad

I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, and I liked that they sent it .pdf, so I didn't have to log in to look at the bill. (They do only give it to you about 2 weeks before it is due though). Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they didn't want to keep their customers long term, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.

Great!

Thank god Amigo is my Amigo!

Great Choice

I totally recommend Amigo Energy ever since I switch with them my bill was a lot cheaper.

3 year customer

Customer service is not great but the price is most of the time one of the best.

Great Retailer!

Competitive pricing + accurate and timely billing
+ good customer service = no problems! Highly
recommended.

Actually Do What They Say They Will Do

Signed with them almost a year ago and have not had one issue with their service

Mine

Did ok they lost one payment for a week or two

Good price, medicore service

Prices were good, service reps. seem very uninterested in service.

Without power, no care

I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

Highway Robbery

I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!!

Gotcha!!!

Leased a home, had Amigo for the 4.5 years we lived there. Landlord called TXU to transfer service for the first day after my lease ended. And since TXU contacted them before I did, they will not remove the $175 early term fee. I have provided proof that I was moving, and the new address isnt in an area that you can choose your own provider, which they admit is an acceptable reason to cancel and not be charged. Theyre not budging and CS Reps are not helpful - not real sure Im being transferred to a supervisor when I ask for one. So, use caution if/when you move.

Don't believe the hype

Amigo is good about the first year are so, but when you start using less the bill goes up even higher not sure where these ppl live or (work) on most of these post hint! but I know differently don't believe me stick in there and watch the changes.

Trying to intimidate their estblished customers

Amigo did not want to honor the program and suggested it didn't exist. I claimed it was a new home hook up and they did finally accepted the fact it did exist. they even sent me emails saying " we are sorry you are leaving amigo energy". what a bunch of uninformed ( employees? )

$29 Late Fee's!

I have been a long time customer of Amigo Energy however in recent months I noticed my bill getting higher. Normally we just pay our bill but with my recent lay off we have had to pay closer attention to bills. Of course, because of the layoff, we have had to shuffle manage bills in a way that didn't always allow paying on time, thus the late fees. This is when I noticed the $29 late fees. Now don't get me wrong I understand a charge for paying late however what I am struggling with is a mindblowing $29 late fee! I can understand a $5 or even $10 late fee but $29!?!?! I just think this is nickel & diming people to death! So now I am looking for another carrier. Oh, by the way, be on the lookout for the $10-month fee that they never make mention of when they are pitching their low rate sale because it means your not paying that $0.07 per kWh, you paying more once you factor in this fee.

Stay away

I missed one payment and my service was disconnected within 2 weeks. Never received a disconnection noticed. Really? I know I missed a payment but it slip my mind. You could at least wait for next service month. I was with Reliant for 10 years, never had a problem with them. I am switching companies, even if I have to pay an early termination fee.

Bad Billing and Customer Service

Amigo had great service for start-up and a good price. Things went downhill from there. I was called about having them install a "smart thermostat" and it was explained that even though there was a $25/month charge it was guaranteed that I would save money. I saved no money the 1st three months (during the summer when there is the most opportunity for savings) I had them remove the stat within the 90 day "grace period", The $75 that I paid was never refunded. Now when I cancelled my service I was billed $295 for the thermostat that they took out. This was taken from my account by automatic draft. After an extended time on the phone and talking to several people, they said they would refund my money within 10 days. I called them after 16 days to find out where my money was and they said it was coming by check and would take 3 to 4 weeks.

No bill received / late fee an termination notice recv'd 4 days later

I did not receive a bill in Dec 2013. I did not notice, possibly missed due to heavy email volume that I receive every day, or spam file delivery. Not really sure why. Due date was 12/23. On Dec 27 a disconnect notice and $22+tax "Disconnect Notice Fee" was sent to me and received on 12/28. This works out to a 20% fee on a $100 balance. I immediately paid the bill online. This is my fault for not noticing that I had not been billed, but a disconnect notice and $22+tax fee after 4 days with not even a "did you forgot to pay your bill email or letter"? Nope. Not going to stand for this. I've had electricity service for 40 years, and I've been with numerous companies over the last 10 years since power to choose. CAN'T WAIT FOR MY CONTRACT TO EXPIRE, then moving on to another provider. Note: on hold with customer service for 15 minutes, but they DID remove the late fee, so that brings down my anger level a little.

WAS a good company

Unfortunately, this company has been sold twice since I first signed up and is now owned by one of the biggest electricity providers. Gone is the great customer service provided by employees who cared. Gone also is any effort to retain loyal, longtime customers. In return you get treated just like you do with a huge company. Their policy seems to be to stick you with a much higher renewal rate if you are stupid enough to hang around. It's sad that any company operates this way. I'll be going elsewhere.

Billing mistakes

They charge outrageous fees. Even when their Auto Payment system fails to work, you end up paying late and disconnect fee of over $25 for a $50 bill. If you didn't have your Auto Payment setup, you have to pay $5 to $10 fee towards "Payment", even if it check, or credit or debit card.

Stay way from Amigo Energy *** Bad customer service.

1. They charged $5 fee if you pay with credit card online
2. They made a mistake on the first bill. Called customer service, they would not refund.
However, i tried emailing. They responded fast and issued refund.

Good Service

I strongly recommend Amigo to all of my friends.

Contract Commitment

Amigo is weak on following their contract and are quick to send you a disconnect notice even thou they did not follow their own contract for electrical service.

My Business Account

I have been trying to get my services back on since Tuesday with the business department. My lights are off and the department is closed until Monday. Even though Amigo Energy can see where the bill has been paid. This is no way to do business.

Worst

Just now NEW My bill used to be around 100-200 now Im hardly home, cut only up for 2 to 3 hours a day at 2 bedroom apartment paying$400 to $600+, I have asked them twice to check meter and they set it up then dont come saying they dont see it a problem with billing. Because they dont see an issue to have to send someone they will charge me to send someone to check it. Im a single mother it hard enough with all my other bills and then power bill going up every month when I do what I can to cut down the bill when only to find them charms more but then u charging me 75 or 100 to come out to check it. This is crazy I wouldnt recommend this company. We use outside light in weekends and dont watch tv but at park most weekends, only home awake 2/3 hours. They are making it harder every month to be able to pay for groceries, gas and other expenses with these outrageous bills

Do Yourself A Favor - Don't Choose Amigo Energy

SORRY FOR THE LONG POST - Do yourself a HUGE favor - stay as far away from this company as possible. I originally signed up for a one year contract. Nine months in I get a courtesy call telling me they have a better rate. I said I would switch ONLY is this did not extend my contract which expired on 02/23/2023. The man on the line said it would NOT and that I could change at anytime. I repeated this multiple times and I also stated I do not ever lock myself into a plan longer than 12 months and I wanted the opportunity to explore current rates when my contract expired on 02/23/2023. After thinking about this for two days I called them back and asked them to switch me back to my original plan and I found out they put me on a FIVE YEAR plan! The lady assured me it was switched back. If it was switched back after two days then why would I get charged a much higher rate for the entire next bill if this was such a great plan and was supposed to save me money? I have no problem for being charged for two days at that rate but you aren't about to charge me the whole month when it should've been changed the moment I called back. I also lost a $75 credit each month if I used 1,000 or more kWh. After really studying my bills I discovered this was never changed back, I was put into a five year contract set to expire 11/28/2027, I was still being charged for this new plan at a higher rate that was supposed to save me money and I lost the $75 usage credit. I called to dispute and was told they would have to listen to the recorded call from that evening. I said by all means because I know what I asked multiple times and I also know what I was told. After escalating this three people later I was told they would contact me back in about a week. Well, one day shy of TWO weeks still nothing. After switching providers when my original contract was set to expire my final bill seemed extremely high. After reviewing it I was charged a $175 early termination fee!!! Mind you I have a renewal offer mailed from Amigo Energy dated 01/15/23 stating my contract is set to expire on 02/23/23 - so WHY would I be charged an early termination fee??? My new service started the following day! Mad as h*ll at this point that I was still waiting for answers from two weeks ago now I have to dispute this too. So here I wait for them to reverse this early termination fee along with recalculating the bills which were wrong. Never, ever will I do business with Amigo Energy ever again. Just don't do it - you will thank me later!

Worst electric provider

I had night free plan , in the beginning the bill are alright after a while it gives u Big big bills . I am talking about over 300 on average month for small double bed apartment.
Customer service is awful they dont want to help just want to give a plan that they can make most money of.

Terrible Service

Ive had terrible terrible service!! Neverrrrr again will I use these people for electricity. Ive been very understanding but customer service people are very very rude will hang up in your face. Ive been waiting over a week for my service to be turned on, mind you I have a 3 year old daughter and was also sure to let them know that as well as pets. Every time I call each person tells me something different. They keep telling me I will get my service the same day I call and I call at least 5 times a day and still have yet to get my service turned on, they give you a 3 day period to get your refund back and any day after will not be refundable. This is ridiculous. Im very very upset and unsatisfied with my service here.

Overcharges

I vacate an apartment on 6/24/2022, whihc was only 7 day of thew billing cycle. This Bad Amigo waned to get pay the entire 30 days cycle. Because I refused, then started charging late fees and another month. Made your onw opinion.

Harassment/Denied Service

I called to start the enrollment process and apply for the domestic violence waiver. The first agent told me I need a certificate that I told have and she cant continue. She assumed I was lying about being a victim. I ask for a supervisor and he helped me. He told me what I can do and he transferred me over the worst agent EVER!! He kept wanting to argue with me and kept repeating the same thing and didnt want to me. After a while I ask for a supervisor and he refused and kept trying to argue. I had to get loud and say bad words than he gave in and transfer me to the billing.
Its a SHAME a com just hired people who cant even do they job. Make sure they pass the training because they get put on the floor.
NEVER AGAIN !!!!

Literally the worst BILLING provider in electrical service

This company is the absolute worst with billing. roughly 30% of the time, the website shows that my payment went through ( I have multiple meters), only to find out 3-5 days later the payment didn't go through. They start calling a day before your bill is due in regard to a "late Payment". the payment date changes month to month. For some reason, even though I connected two meters at the same location on the same day, the bills are due 5 days apart now. the online chat is impossible to work with, only offering an auto response with a fake name. Seriously, I do not understand how Amigo stays in business. I'd rather buy electricity from North Korea.

Termination fee

I got amigo energy to clean a rent house and was assured they would NOT charge me a cancelation fee when I signed up, because I explained I only needed it for a month or two. Well now they are trying to collect it! Three different people lied to me that represent Amigo energy. Not very good customer service and especially not appropriate.

Sorry, Amigo - we just ain't buying these fake 5-star reviews

By far the WORST provider I've dealt with since de-regulation in Texas (and there have been some REALLY bad ones).Calls to Customer service? Useless. Emails to Customer service? Ignored.Bills based on the agreed EFL? A pipe dream at best. Expedience in issuing 'cut-off' notices, or in sending endless, pre-recorded threatening phone-messages? Leader of the pack.DANGER WILL ROBINSON! DANGER!!!!Avoid this train-wreck at ALL costs. They have NO idea what they're doing.

Unsatisfied customer

They have over charged me for the 2 years I used amigo energy/ just energy! I tried to transfer services and was charged a $175 for early termination. On top of that my service was suppose to be turned off at my old address on the 3rd and wasnt turned off until the 21st . Yet Im still expected to pay that bill with only them credited me 40. I would not recommend this company at all!

Elizabeth McGee

If you want to be robbed for your money and disrespected for questioning the issue.. Sign up with Amigo. They will take your payment and swear you didn't pay them every month. Don't ask for a payment plan.. They will really rob you if you don't provide evidence. They chased me down at a grocery store to sign up. Smh.. I see why.. I regret stopping. Worse service ever

Picked my electric plan after a promotion and wont fix it

I was on a promotion and it ran out so now amigo has put me on a plan of their choice without my knowledge or without contacting me so now my bill has shot up and so now I am struggling to pay because they will not fix it and gave me another high bill when we are not doing anything different but the bill is 3 or 4 hindered every month now plus are making me pay parts of last months bill or they are threatening to turn off my electric and I have a son with disabilities and has seizures if he gets too hot so I am now talking with a lawyer.

A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible amigo energy

A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible Amigo energy company

Not a satisfied customer

Early termination fee-was charged $175 although I have moved out of state

10 plus years and multiple properties. clowns.

Incase anyone is looking at electric providers in Texas, stay away from Amigo Energy. Ive been with them at every address Ive ever had as an adult (10+years) because they are cheap. Theyve always been a beating to deal with but for the savings I would deal with it on all of my properties in the past. As of today, they are no longer worth dealing with. If you dont like paying fees (hundreds of dollars) and arent cool with someone threatening your credit while they hide behind a contract, I urge you to use anyone else and save yourself the headache. The penny/kWh saving is not worth dealing with these clowns.

Hung up on me

I have been with amigo energy for 5+ years and today I tried to pay my bill over the phone and the customer service representative hung up on me. How rude and disrespectful. I will transfer my services to a different provider after my contract ends next year.

Not truly fixed rates

I just got my first bill and there is a $50 charge for a pass-through fee. When I spoke with customer service agent to order service I asked several times if the fixed rate meant only the kws consumed X cost per kw. He repeated and assured that it would be so. I have been on the phone several times waiting to speak with billing dept to no avail.

Total Disappointment

Had a 3 months plan with Amigo at an average rate of 8 cents per kWhr. Once I was out of contract, the rate went up to 19 cents per kWhr!! I did call their customer service and told them that it is acceptable that a rate increase is expected once I am out of contract, but, not double the rate!!! The gentlemen, although courteous, did not even offer any kind of a break and simply said it is what it is and this is the market price. So, I did tell him that I will write a bad review and this is it! They lost a customer for few dollars - Not the right kind of company that apprecuiates its customers.

RIP OFF

When I change to free nights, I new my daytime charges would increase, but really over 65 % was at night. I should save 25 to 30 percent on my bill with the increase amount. Of course they did the unthinkable. They graph my usage way up when I change to no heat days, no laundry days. no light downstairs days. up the heat at 9PM off at 7AM breakfast at 6AM laundry only between 9PM-7AM my bill went up $260 and I would told my bill would decrease from $167 .

Deadbeat company

Been with reliant for years, decided to switch and what a big mistake. Nickel and dime. Bank payment and due date service were off by a day. Get a notice for service cutoff day after their due date. Avoid this company.

This company is a ripoff

Im not angry because Ive been with the company for four years, I would expect better customer service at this point but they only want your money and nothing less. I paid my bill the next morning after it was due and they charged a $25 late fee. Thats ridiculous considering the pandemic that we are still in right now! They should offer a grace period of a week, at least! I cannot wait until my contract is up so I can move on to better companies! Also, dont ever give up when trying to get out of paying their ridiculous fees. Spend as much time as you need researching their company and policies before you just hand over extra money. They are inexperienced to say the least and they argue like children. Fight for your money!!!

Amigo Engery is horrible

I have with them for years and in the beginning they were awesome, but I had nothing but problems since then. Most times their app does not accept payments, when you call you are put through the wringer and nobody is ever available. The website is not much better. Had to research to find a way to pay my bill more then once because their system was down and on top of that they will charge a horrendous late charge, even when you can proof that you tried to pay for several days.
Their customer service is bad.
Used to recommend, but not since the last year - stay far away from them.

Amigo is not your friend!