Amigo Energy Customer Reviews

I always get good service with Amigo never had an issue they couldn't fix

Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

I went from being upset about an issue I had, to being being very pleased with the professionalism of this company. As long as they make every voice count (as they are doing) then they are a great company to do business with, in my book. Thanks Amigo energy and keep up the good work.

Satisfied customers

Early termination fee-was charged $175 although I have moved out of state

Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Excellant co. no issues at all, except when 2 yr. agreement up had to go elsewhere because their offer was higher than competitors.

I have a good experience so far nothing off yet .

At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

With them for 6 years, good experience, rates just went up at renewal time.

There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years.

I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

Leased a home, had Amigo for the 4.5 years we lived there. Landlord called TXU to transfer service for the first day after my lease ended. And since TXU contacted them before I did, they will not remove the $175 early term fee. I have provided proof that I was moving, and the new address isnt in an area that you can choose your own provider, which they admit is an acceptable reason to cancel and not be charged. Theyre not budging and CS Reps are not helpful - not real sure Im being transferred to a supervisor when I ask for one.

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So, use caution if/when you move.

Amigo is good about the first year are so, but when you start using less the bill goes up even higher not sure where these ppl live or (work) on most of these post hint! but I know differently don't believe me stick in there and watch the changes.

Just now

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My bill used to be around 100-200 now Im hardly home, cut only up for 2 to 3 hours a day at 2 bedroom apartment paying$400 to $600+, I have asked them twice to check meter and they set it up then dont come saying they dont see it a problem with billing. Because they dont see an issue to have to send someone they will charge me to send someone to check it. Im a single mother it hard enough with all my other bills and then power bill going up every month when I do what I can to cut down the bill when only to find them charms more but then u charging me 75 or 100 to come out to check it. This is crazy I wouldnt recommend this company. We use outside light in weekends and dont watch tv but at park most weekends, only home awake 2/3 hours. They are making it harder every month to be able to pay for groceries, gas and other expenses with these outrageous bills

SORRY FOR THE LONG POST - Do yourself a HUGE favor - stay as far away from this company as possible. I originally signed up for a one year contract. Nine months in I get a courtesy call telling me they have a better rate. I said I would switch ONLY is this did not extend my contract which expired on 02/23/2023. The man on the line said it would NOT and that I could change at anytime. I repeated this multiple times and I also stated I do not ever lock myself into a plan longer than 12 months and I wanted the opportunity to explore current rates when my contract expired on 02/23/2023. After thinking about this for two days I called them back and asked them to switch me back to my original plan and I found out they put me on a FIVE YEAR plan! The lady assured me it was switched back. If it was switched back after two days then why would I get charged a much higher rate for the entire next bill if this was such a great plan and was supposed to save me money? I have no problem for being charged for two days at that rate but you aren't about to charge me the whole month when it should've been changed the moment I called back. I also lost a $75 credit each month if I used 1,000 or more kWh. After really studying my bills I discovered this was never changed back, I was put into a five year contract set to expire 11/28/2027, I was still being charged for this new plan at a higher rate that was supposed to save me money and I lost the $75 usage credit. I called to dispute and was told they would have to listen to the recorded call from that evening. I said by all means because I know what I asked multiple times and I also know what I was told. After escalating this three people later I was told they would contact me back in about a week. Well, one day shy of TWO weeks still nothing. After switching providers when my original contract was set to expire my final bill seemed extremely high. After reviewing it I was charged a $175 early termination fee!!! Mind you I have a renewal offer mailed from Amigo Energy dated 01/15/23 stating my contract is set to expire on 02/23/23 - so WHY would I be charged an early termination fee??? My new service started the following day! Mad as h*ll at this point that I was still waiting for answers from two weeks ago now I have to dispute this too. So here I wait for them to reverse this early termination fee along with recalculating the bills which were wrong. Never, ever will I do business with Amigo Energy ever again. Just don't do it - you will thank me later!

I had night free plan , in the beginning the bill are alright after a while it gives u Big big bills . I am talking about over 300 on average month for small double bed apartment.

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Customer service is awful they dont want to help just want to give a plan that they can make most money of.

Ive had terrible terrible service!! Neverrrrr again will I use these people for electricity. Ive been very understanding but customer service people are very very rude will hang up in your face. Ive been waiting over a week for my service to be turned on, mind you I have a 3 year old daughter and was also sure to let them know that as well as pets. Every time I call each person tells me something different. They keep telling me I will get my service the same day I call and I call at least 5 times a day and still have yet to get my service turned on, they give you a 3 day period to get your refund back and any day after will not be refundable. This is ridiculous. Im very very upset and unsatisfied with my service here.

I vacate an apartment on 6/24/2022, whihc was only 7 day of thew billing cycle. This Bad Amigo waned to get pay the entire 30 days cycle. Because I refused, then started charging late fees and another month. Made your onw opinion.

I called to start the enrollment process and apply for the domestic violence waiver. The first agent told me I need a certificate that I told have and she cant continue. She assumed I was lying about being a victim. I ask for a supervisor and he helped me. He told me what I can do and he transferred me over the worst agent EVER!! He kept wanting to argue with me and kept repeating the same thing and didnt want to me. After a while I ask for a supervisor and he refused and kept trying to argue. I had to get loud and say bad words than he gave in and transfer me to the billing.

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Its a SHAME a com just hired people who cant even do they job. Make sure they pass the training because they get put on the floor.

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NEVER AGAIN !!!!

This company is the absolute worst with billing. roughly 30% of the time, the website shows that my payment went through ( I have multiple meters), only to find out 3-5 days later the payment didn't go through. They start calling a day before your bill is due in regard to a "late Payment". the payment date changes month to month. For some reason, even though I connected two meters at the same location on the same day, the bills are due 5 days apart now. the online chat is impossible to work with, only offering an auto response with a fake name. Seriously, I do not understand how Amigo stays in business. I'd rather buy electricity from North Korea.

I got amigo energy to clean a rent house and was assured they would NOT charge me a cancelation fee when I signed up, because I explained I only needed it for a month or two. Well now they are trying to collect it! Three different people lied to me that represent Amigo energy. Not very good customer service and especially not appropriate.

By far the WORST provider I've dealt with since de-regulation in Texas (and there have been some REALLY bad ones).

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Calls to Customer service? Useless. Emails to Customer service? Ignored.

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Bills based on the agreed EFL? A pipe dream at best.

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Expedience in issuing 'cut-off' notices, or in sending endless, pre-recorded threatening phone-messages? Leader of the pack.

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DANGER WILL ROBINSON! DANGER!!!!

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Avoid this train-wreck at ALL costs. They have NO idea what they're doing.

They have over charged me for the 2 years I used amigo energy/ just energy! I tried to transfer services and was charged a $175 for early termination. On top of that my service was suppose to be turned off at my old address on the 3rd and wasnt turned off until the 21st . Yet Im still expected to pay that bill with only them credited me 40. I would not recommend this company at all!