Amigo Energy Customer Reviews
We've been collecting customer reviews for Amigo Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Amigo Energy
Alternatives to Amigo Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Amigo Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 6.6¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 6.7¢/kWh |
| GridPlus 12 | 12/months | 6.7¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 7.1¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 7.2¢/kWh |
| GridPlus 12 | 12/months | 7.2¢/kWh |
Amigo Energy Rating and Review Summary
There are 4 total reviews for Amigo Energy, with an average rating of 1.8/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Amigo Energy | 1.8/5 | 4 |
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 2 2 star reviews | |
| 2 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Ordering
Ordering Amigo was a hassle. I ordered my plan according to what my Sunrun rep recommended. Amigo rep told me another plan would be less expensive and better with my Solar and Tesla battery. He was wrong. I switched back to the plan I originally requested before my service actually started and for some reason it never got switched. After 3 weeks and multiple calls my plan still has not been switched. I was promised they'd pull my recorded call and place me on the pricing I was originally quoted. I still haven't been switched to the correct plan and am being charged higher fees. Called someone again today so hopefully they do their due diligence and back date my plan to the date I started and correct my billing.
Know your rights
In Texas when you move you are not subject to cancellation fees. I called to disconnect my service because I was moving to a property that already had electricity setup at a better rate. When I told the customer service rep I was moving her response was "we can transfer service" which is totally fine. Then I told her that electric is already setup at the other property, she then went into a spill about how I'm going to have to pay a cancellation fee and how it will be charged to me etc. She then said I would need to provide proof of move out like it was some impossible task.
It seems like their script is meant to lead you into keeping them or paying a(n illegal) termination fee.
Outside of this they try to lock you into other plans by constantly calling you to say they have a better plan for you based on your last usage. Which in my case was actually not true. They do this to lock you into a longer term. But they did stop calling when I told them to.
Hi Samuel Norman,
Thank you for taking the time to share such detailed review about your recent experience with Amigo Energy . We apologize to hear many elements of your experience with cancelling your account did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-888-469-2644. One of our agents will be glad to assist you. Our business hours are 8am 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! We look forward to speaking with you!
Kind Regards,
M.A
Social Media Advisor
— Amigo Energy on March 20th, 2024
Recent 1 Star Reviews
Cannot Pay Bill and the Bill I get is not what the salesperson said
I have tried for 4 days to pay my bill online. The website is useless. Even though I did not forget my password I went ahead and did a "forgot password" and they they said that the email address that I've used for 20 years is not a valid email address. It is impossible to pay my bill online. Then I finally get to a live person and he is some guy with an accent that you cannot understand. This is the sorriest company that I have ever used. I am bailing and paying them the hostage fee and getting to some company that is truthful and has live persons to assist customers instead of some voice computer.
Hi Bobby Mims.
Thank you for taking the time to share such detailed review about your recent experience with Amigo Energy. We apologize to hear your experience with your online portal password. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you currently. At your convenience you can also contact our customer service department at 1- 888-469-2644. One of our agents would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
— Amigo Energy on August 31st, 2024
Faulty Website/Automation in order to charge more fees!
Sometimes scams come about in the most unique ways. This scam is one that I never even imagined. Amigo Energy (which disguises itself as 3 different companies) provides a pretty good energy rate at PowertoChoose website. Signing up for their plan up is awkward and not like many other providers. Unlike the other providers where you can simply go online and do things yourself, you have to call in to their marketing and upsell department where they try to sell you on EVERY other product besides the rate and plan that you call for, so first strike, be careful and make SURE you have a copy of the Energy Facts Label. I should have known right at that moment that the company is shady. To get the rate published, I was required to sign up for autodraft which I always do and have NO problem doing. Here is when the shady part takes place days later. Amigo Energy's autodraft feature is faulty. Amigo will claim that your payment is declined and charge you a $22 disconnect notice fee. Contact your payment provider and they will confirm. Then, when you try to utilize the website, it does not properly login or work and Amigo will say that it is your internet connection. Since, the website is faulty, you have little choice to pay over the phone and get charged yet another $5. So, in the long run, you are getting an extra $27 monthly tagged on to your bill. AVOID AMIGO ENERGY AT ALL COSTS!
Hi Keith,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information assist you at this time and resolve your concern at the earliest. At your convenience, please contact our customer service department at 1-888-469-2644 . One of our team members will be glad to assist. Rest assured we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Mirna A, Social Media Advisor
— Amigo Energy on August 4th, 2023
All Reviews By Date
Cannot Pay Bill and the Bill I get is not what the salesperson said
I have tried for 4 days to pay my bill online. The website is useless. Even though I did not forget my password I went ahead and did a "forgot password" and they they said that the email address that I've used for 20 years is not a valid email address. It is impossible to pay my bill online. Then I finally get to a live person and he is some guy with an accent that you cannot understand. This is the sorriest company that I have ever used. I am bailing and paying them the hostage fee and getting to some company that is truthful and has live persons to assist customers instead of some voice computer.
Hi Bobby Mims.
Thank you for taking the time to share such detailed review about your recent experience with Amigo Energy. We apologize to hear your experience with your online portal password. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you currently. At your convenience you can also contact our customer service department at 1- 888-469-2644. One of our agents would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
— Amigo Energy on August 31st, 2024
Ordering
Ordering Amigo was a hassle. I ordered my plan according to what my Sunrun rep recommended. Amigo rep told me another plan would be less expensive and better with my Solar and Tesla battery. He was wrong. I switched back to the plan I originally requested before my service actually started and for some reason it never got switched. After 3 weeks and multiple calls my plan still has not been switched. I was promised they'd pull my recorded call and place me on the pricing I was originally quoted. I still haven't been switched to the correct plan and am being charged higher fees. Called someone again today so hopefully they do their due diligence and back date my plan to the date I started and correct my billing.
Hi A. Temple.
Thank you for taking the time to share such detailed review about your recent experience with Amigo Energy . We apologize to hear your experience with plan change. We would like the opportunity to speak with you to further discuss your concern in depth. We will be contacting you shortly. At your convenience you may also contact our customer service department at 1-888-469-2644. One of our agents will be glad to assist you. Our business hours are 8am 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! We look forward to speaking with you!
Kind Regards,
Lilly L, Social Media Advisor
— Amigo Energy on June 27th, 2024
Know your rights
In Texas when you move you are not subject to cancellation fees. I called to disconnect my service because I was moving to a property that already had electricity setup at a better rate. When I told the customer service rep I was moving her response was "we can transfer service" which is totally fine. Then I told her that electric is already setup at the other property, she then went into a spill about how I'm going to have to pay a cancellation fee and how it will be charged to me etc. She then said I would need to provide proof of move out like it was some impossible task.
It seems like their script is meant to lead you into keeping them or paying a(n illegal) termination fee.
Outside of this they try to lock you into other plans by constantly calling you to say they have a better plan for you based on your last usage. Which in my case was actually not true. They do this to lock you into a longer term. But they did stop calling when I told them to.
Hi Samuel Norman,
Thank you for taking the time to share such detailed review about your recent experience with Amigo Energy . We apologize to hear many elements of your experience with cancelling your account did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-888-469-2644. One of our agents will be glad to assist you. Our business hours are 8am 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! We look forward to speaking with you!
Kind Regards,
M.A
Social Media Advisor
— Amigo Energy on March 20th, 2024
Faulty Website/Automation in order to charge more fees!
Sometimes scams come about in the most unique ways. This scam is one that I never even imagined. Amigo Energy (which disguises itself as 3 different companies) provides a pretty good energy rate at PowertoChoose website. Signing up for their plan up is awkward and not like many other providers. Unlike the other providers where you can simply go online and do things yourself, you have to call in to their marketing and upsell department where they try to sell you on EVERY other product besides the rate and plan that you call for, so first strike, be careful and make SURE you have a copy of the Energy Facts Label. I should have known right at that moment that the company is shady. To get the rate published, I was required to sign up for autodraft which I always do and have NO problem doing. Here is when the shady part takes place days later. Amigo Energy's autodraft feature is faulty. Amigo will claim that your payment is declined and charge you a $22 disconnect notice fee. Contact your payment provider and they will confirm. Then, when you try to utilize the website, it does not properly login or work and Amigo will say that it is your internet connection. Since, the website is faulty, you have little choice to pay over the phone and get charged yet another $5. So, in the long run, you are getting an extra $27 monthly tagged on to your bill. AVOID AMIGO ENERGY AT ALL COSTS!
Hi Keith,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information assist you at this time and resolve your concern at the earliest. At your convenience, please contact our customer service department at 1-888-469-2644 . One of our team members will be glad to assist. Rest assured we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Mirna A, Social Media Advisor
— Amigo Energy on August 4th, 2023
Hi A. Temple.
Thank you for taking the time to share such detailed review about your recent experience with Amigo Energy . We apologize to hear your experience with plan change. We would like the opportunity to speak with you to further discuss your concern in depth. We will be contacting you shortly. At your convenience you may also contact our customer service department at 1-888-469-2644. One of our agents will be glad to assist you. Our business hours are 8am 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! We look forward to speaking with you!
Kind Regards,
Lilly L, Social Media Advisor
— Amigo Energy on June 27th, 2024