Amigo Energy Company Review

Great service

I always get good service with Amigo never had an issue they couldn't fix

Mrs.

Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

Not a satisfied customer

Early termination fee-was charged $175 although I have moved out of state

Se interesan por sus clientes

Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Added late fee and sent final bill to collections

At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

Elizabeth McGee

Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

Without power, no care

I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

Highway Robbery

I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!!

My Business Account

I have been trying to get my services back on since Tuesday with the business department. My lights are off and the department is closed until Monday. Even though Amigo Energy can see where the bill has been paid. This is no way to do business.

Worst

Just now NEW My bill used to be around 100-200 now Im hardly home, cut only up for 2 to 3 hours a day at 2 bedroom apartment paying$400 to $600+, I have asked them twice to check meter and they set it up then dont come saying they dont see it a problem with billing. Because they dont see an issue to have to send someone they will charge me to send someone to check it. Im a single mother it hard enough with all my other bills and then power bill going up every month when I do what I can to cut down the bill when only to find them charms more but then u charging me 75 or 100 to come out to check it. This is crazy I wouldnt recommend this company. We use outside light in weekends and dont watch tv but at park most weekends, only home awake 2/3 hours. They are making it harder every month to be able to pay for groceries, gas and other expenses with these outrageous bills

My Business Account

I have been trying to get my services back on since Tuesday with the business department. My lights are off and the department is closed until Monday. Even though Amigo Energy can see where the bill has been paid. This is no way to do business.

Worst

Just now NEW My bill used to be around 100-200 now Im hardly home, cut only up for 2 to 3 hours a day at 2 bedroom apartment paying$400 to $600+, I have asked them twice to check meter and they set it up then dont come saying they dont see it a problem with billing. Because they dont see an issue to have to send someone they will charge me to send someone to check it. Im a single mother it hard enough with all my other bills and then power bill going up every month when I do what I can to cut down the bill when only to find them charms more but then u charging me 75 or 100 to come out to check it. This is crazy I wouldnt recommend this company. We use outside light in weekends and dont watch tv but at park most weekends, only home awake 2/3 hours. They are making it harder every month to be able to pay for groceries, gas and other expenses with these outrageous bills

Do Yourself A Favor - Don't Choose Amigo Energy

SORRY FOR THE LONG POST - Do yourself a HUGE favor - stay as far away from this company as possible. I originally signed up for a one year contract. Nine months in I get a courtesy call telling me they have a better rate. I said I would switch ONLY is this did not extend my contract which expired on 02/23/2023. The man on the line said it would NOT and that I could change at anytime. I repeated this multiple times and I also stated I do not ever lock myself into a plan longer than 12 months and I wanted the opportunity to explore current rates when my contract expired on 02/23/2023. After thinking about this for two days I called them back and asked them to switch me back to my original plan and I found out they put me on a FIVE YEAR plan! The lady assured me it was switched back. If it was switched back after two days then why would I get charged a much higher rate for the entire next bill if this was such a great plan and was supposed to save me money? I have no problem for being charged for two days at that rate but you aren't about to charge me the whole month when it should've been changed the moment I called back. I also lost a $75 credit each month if I used 1,000 or more kWh. After really studying my bills I discovered this was never changed back, I was put into a five year contract set to expire 11/28/2027, I was still being charged for this new plan at a higher rate that was supposed to save me money and I lost the $75 usage credit. I called to dispute and was told they would have to listen to the recorded call from that evening. I said by all means because I know what I asked multiple times and I also know what I was told. After escalating this three people later I was told they would contact me back in about a week. Well, one day shy of TWO weeks still nothing. After switching providers when my original contract was set to expire my final bill seemed extremely high. After reviewing it I was charged a $175 early termination fee!!! Mind you I have a renewal offer mailed from Amigo Energy dated 01/15/23 stating my contract is set to expire on 02/23/23 - so WHY would I be charged an early termination fee??? My new service started the following day! Mad as h*ll at this point that I was still waiting for answers from two weeks ago now I have to dispute this too. So here I wait for them to reverse this early termination fee along with recalculating the bills which were wrong. Never, ever will I do business with Amigo Energy ever again. Just don't do it - you will thank me later!

Worst electric provider

I had night free plan , in the beginning the bill are alright after a while it gives u Big big bills . I am talking about over 300 on average month for small double bed apartment.
Customer service is awful they dont want to help just want to give a plan that they can make most money of.

Terrible Service

Ive had terrible terrible service!! Neverrrrr again will I use these people for electricity. Ive been very understanding but customer service people are very very rude will hang up in your face. Ive been waiting over a week for my service to be turned on, mind you I have a 3 year old daughter and was also sure to let them know that as well as pets. Every time I call each person tells me something different. They keep telling me I will get my service the same day I call and I call at least 5 times a day and still have yet to get my service turned on, they give you a 3 day period to get your refund back and any day after will not be refundable. This is ridiculous. Im very very upset and unsatisfied with my service here.

Overcharges

I vacate an apartment on 6/24/2022, whihc was only 7 day of thew billing cycle. This Bad Amigo waned to get pay the entire 30 days cycle. Because I refused, then started charging late fees and another month. Made your onw opinion.

Great service

I always get good service with Amigo never had an issue they couldn't fix

Harassment/Denied Service

I called to start the enrollment process and apply for the domestic violence waiver. The first agent told me I need a certificate that I told have and she cant continue. She assumed I was lying about being a victim. I ask for a supervisor and he helped me. He told me what I can do and he transferred me over the worst agent EVER!! He kept wanting to argue with me and kept repeating the same thing and didnt want to me. After a while I ask for a supervisor and he refused and kept trying to argue. I had to get loud and say bad words than he gave in and transfer me to the billing.
Its a SHAME a com just hired people who cant even do they job. Make sure they pass the training because they get put on the floor.
NEVER AGAIN !!!!

Literally the worst BILLING provider in electrical service

This company is the absolute worst with billing. roughly 30% of the time, the website shows that my payment went through ( I have multiple meters), only to find out 3-5 days later the payment didn't go through. They start calling a day before your bill is due in regard to a "late Payment". the payment date changes month to month. For some reason, even though I connected two meters at the same location on the same day, the bills are due 5 days apart now. the online chat is impossible to work with, only offering an auto response with a fake name. Seriously, I do not understand how Amigo stays in business. I'd rather buy electricity from North Korea.

Added late fee and sent final bill to collections

At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

Termination fee

I got amigo energy to clean a rent house and was assured they would NOT charge me a cancelation fee when I signed up, because I explained I only needed it for a month or two. Well now they are trying to collect it! Three different people lied to me that represent Amigo energy. Not very good customer service and especially not appropriate.

Sorry, Amigo - we just ain't buying these fake 5-star reviews

By far the WORST provider I've dealt with since de-regulation in Texas (and there have been some REALLY bad ones).Calls to Customer service? Useless. Emails to Customer service? Ignored.Bills based on the agreed EFL? A pipe dream at best. Expedience in issuing 'cut-off' notices, or in sending endless, pre-recorded threatening phone-messages? Leader of the pack.DANGER WILL ROBINSON! DANGER!!!!Avoid this train-wreck at ALL costs. They have NO idea what they're doing.

Unsatisfied customer

They have over charged me for the 2 years I used amigo energy/ just energy! I tried to transfer services and was charged a $175 for early termination. On top of that my service was suppose to be turned off at my old address on the 3rd and wasnt turned off until the 21st . Yet Im still expected to pay that bill with only them credited me 40. I would not recommend this company at all!

Elizabeth McGee

Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

Elizabeth McGee

If you want to be robbed for your money and disrespected for questioning the issue.. Sign up with Amigo. They will take your payment and swear you didn't pay them every month. Don't ask for a payment plan.. They will really rob you if you don't provide evidence. They chased me down at a grocery store to sign up. Smh.. I see why.. I regret stopping. Worse service ever

Picked my electric plan after a promotion and wont fix it

I was on a promotion and it ran out so now amigo has put me on a plan of their choice without my knowledge or without contacting me so now my bill has shot up and so now I am struggling to pay because they will not fix it and gave me another high bill when we are not doing anything different but the bill is 3 or 4 hindered every month now plus are making me pay parts of last months bill or they are threatening to turn off my electric and I have a son with disabilities and has seizures if he gets too hot so I am now talking with a lawyer.

Mrs.

Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

Without power, no care

I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible amigo energy

A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible Amigo energy company

Not a satisfied customer

Early termination fee-was charged $175 although I have moved out of state

Not a satisfied customer

Early termination fee-was charged $175 although I have moved out of state

10 plus years and multiple properties. clowns.

Incase anyone is looking at electric providers in Texas, stay away from Amigo Energy. Ive been with them at every address Ive ever had as an adult (10+years) because they are cheap. Theyve always been a beating to deal with but for the savings I would deal with it on all of my properties in the past. As of today, they are no longer worth dealing with. If you dont like paying fees (hundreds of dollars) and arent cool with someone threatening your credit while they hide behind a contract, I urge you to use anyone else and save yourself the headache. The penny/kWh saving is not worth dealing with these clowns.

Hung up on me

I have been with amigo energy for 5+ years and today I tried to pay my bill over the phone and the customer service representative hung up on me. How rude and disrespectful. I will transfer my services to a different provider after my contract ends next year.

Not truly fixed rates

I just got my first bill and there is a $50 charge for a pass-through fee. When I spoke with customer service agent to order service I asked several times if the fixed rate meant only the kws consumed X cost per kw. He repeated and assured that it would be so. I have been on the phone several times waiting to speak with billing dept to no avail.

Total Disappointment

Had a 3 months plan with Amigo at an average rate of 8 cents per kWhr. Once I was out of contract, the rate went up to 19 cents per kWhr!! I did call their customer service and told them that it is acceptable that a rate increase is expected once I am out of contract, but, not double the rate!!! The gentlemen, although courteous, did not even offer any kind of a break and simply said it is what it is and this is the market price. So, I did tell him that I will write a bad review and this is it! They lost a customer for few dollars - Not the right kind of company that apprecuiates its customers.

RIP OFF

When I change to free nights, I new my daytime charges would increase, but really over 65 % was at night. I should save 25 to 30 percent on my bill with the increase amount. Of course they did the unthinkable. They graph my usage way up when I change to no heat days, no laundry days. no light downstairs days. up the heat at 9PM off at 7AM breakfast at 6AM laundry only between 9PM-7AM my bill went up $260 and I would told my bill would decrease from $167 .

Se interesan por sus clientes

Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Deadbeat company

Been with reliant for years, decided to switch and what a big mistake. Nickel and dime. Bank payment and due date service were off by a day. Get a notice for service cutoff day after their due date. Avoid this company.

Customer service for an issue I had was professionally resolved

I went from being upset about an issue I had, to being being very pleased with the professionalism of this company. As long as they make every voice count (as they are doing) then they are a great company to do business with, in my book. Thanks Amigo energy and keep up the good work.

This company is a ripoff

Im not angry because Ive been with the company for four years, I would expect better customer service at this point but they only want your money and nothing less. I paid my bill the next morning after it was due and they charged a $25 late fee. Thats ridiculous considering the pandemic that we are still in right now! They should offer a grace period of a week, at least! I cannot wait until my contract is up so I can move on to better companies! Also, dont ever give up when trying to get out of paying their ridiculous fees. Spend as much time as you need researching their company and policies before you just hand over extra money. They are inexperienced to say the least and they argue like children. Fight for your money!!!

Amigo Engery is horrible

I have with them for years and in the beginning they were awesome, but I had nothing but problems since then. Most times their app does not accept payments, when you call you are put through the wringer and nobody is ever available. The website is not much better. Had to research to find a way to pay my bill more then once because their system was down and on top of that they will charge a horrendous late charge, even when you can proof that you tried to pay for several days.
Their customer service is bad.
Used to recommend, but not since the last year - stay far away from them.

Highway Robbery

I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!!

Amigo is not your friend!

Amigo Energy is a terrible company to do business with. We were charged $175 for an early termination fee and we are moving to an area they do not service (could not transfer service). Additionally, the switch was initiated by the prospective tenant of the individual we sold our house to. While we were still transitioning from one house to another, they made the switch and Amigo charged me $175. They won't waive the fee because I "did not inform them." That is my point! I didn't inform them! They allowed the switch and charged me $175. Stay away from Amigo...they aren't your friend!

Gotcha!!!

Leased a home, had Amigo for the 4.5 years we lived there. Landlord called TXU to transfer service for the first day after my lease ended. And since TXU contacted them before I did, they will not remove the $175 early term fee. I have provided proof that I was moving, and the new address isnt in an area that you can choose your own provider, which they admit is an acceptable reason to cancel and not be charged. Theyre not budging and CS Reps are not helpful - not real sure Im being transferred to a supervisor when I ask for one. So, use caution if/when you move.

Amigo goes from good to bad

Amigo has change their prices along with their customers skills. This company went up on the cost and is very hard to talk to them . I got charge over 18 cents a kw and they drew money out of my bank without my permission ( they kept my bank account on file from previous payments). Anyone who decides to go with amigo be aware. I talked to four representative and they all seem to be hard to understand.

Letter to terminate

After being 3 days late on bill due to the coronavirus Amigo Energy sends a letter to cut your electricity off. They don't care.

Rates

Excellant co. no issues at all, except when 2 yr. agreement up had to go elsewhere because their offer was higher than competitors.

Amigo Energy

Very disappointed with the plan and costumer service. I started out with a 12 month plan. The rate was very good, but when it was time to renew, I was told that the rate had change but it would not go up very much. My bill had almost doubled and my unit had not been on since the summer. When I call costumer service they will let the phone ring for hours while you listen to a recording. EXTREMELY DIASPPOINTED.

Saul Quintero

Satisfied customers

12 Year Customer and NO Loyalty

1/2020 - I received a bill for $461.73 for 1 month. They charged me 18.999/kwh! Come to find out, I was being charged that for the past 6mths. Obviously, the 2+ year contract ended, however, I don't look at my bills; just go online and pay them. So, I called today 1/27/20 to see what can be done about this bill and they stated "Nothing can be done about this bill but we can put you back on a plan to reduce the rate." The rep escalated the call to a "retention specialist" who then told me the same thing. In 12 years with them, I never had my electricity turned-off, however, they mentioned the couple of times I was late (guess I'm the only one). Nonetheless, I paid them their last monies they'll get from me after gouging me for 6mths. A company losses a $21,600 revenue stream (avg 150/mth*12yrs) over a 461.73 bill. Nice Job!**Let me guess - I'm sorry to hear about your recent experience as we value each and every one of our customers. We appreciate the 12 years you chose us as your provider. I would like to get your account information so I can look into your unique situation. blah blah blah**

N/a

I have a good experience so far nothing off yet .

Cobran muy caro

Cada mes me siento mas decepcionado con mi provedor de energia electrica .vivo en un estudio y ma llega mas de 100 dls.he tenido muy mala experiencia creo que la compania deberia llamarse "enemigo energy". tengo un plan llamado free night pero creo q es vez de ser free me lo cobran doble realmente no recomiendo a enemigo energy xq eso es lo q es enemigo de personas honestas que tranajan duro para pagarle sus adsurdos precios.

Unbelievable that these crooks are still in business

It is unbelievable that these crooks are still in business. They "took over" my service without my knowledge, then charged 4 times market rate. I switched away as soon as I found out, but they were insistent on billing me over $500 for 10 days of service.

Don't believe the hype

Amigo is good about the first year are so, but when you start using less the bill goes up even higher not sure where these ppl live or (work) on most of these post hint! but I know differently don't believe me stick in there and watch the changes.

Estafadores

Escogi un plan llamado free night.me dijeron que el kwwt era a 10 y me cobraron a 13.yo normalmente pago en mi estudio de 50 a 65 u 67 dls maximos y aqui he pagado hasta 140.me levanto a las 5 y llego a mi estudio a las 4 y pico .donde esta las noches gratis es in descaro.esta compania no la recomiendo

Amigo promises but cannot seem to get anything right.

1. To start I explicitly asked to be left off the promotions lists ... not hammered with emails, texts and phone calls almost immediately after placing my order.
2. Calling back to get taken off the list I asked to not be a part of, I realized that the customer service number they advertise 888-469-2644 is answered bu what sounds like an old-school fax machine.
3. Of course the bill was sent right on time, but they failed to link my account to the login to their website so I could pay my bill online.
4. During the time that they are trying to figure out how I can pay my bill they want to charge be a "past due fee". ... Not to mention the that they could not get the separation of billing address and service address right!
5. After less than 60 days of service I called and cancelled (calling to cancel was a condition of the contract or get charged a fee).
6. After calling to cancel they tried charge me a fee anyway - despite living up to the language of my contract: "as per the terms of your Agreement, you will be required to pay exit fees, unless you contact us directly." Still wasting my time fighting that!
Thankful to be rid of such a sh*tty provider anyway.

Extremely dissatisfied

This company has a pathetic business practice. Their CSRs are not knowledgeable about the plans or rates. One of them just hung up on me. Also, they do not offer affordable energy by any standards. My bill is double what it was with my last provider!

Sounds good but its not

They make it seem like you are getting an awesome deal because everything is included but the fixed rate is over .14 per kw. Double what other companies charge. My bill for a small 2 bedroom apt is over $200!!

Estafa

Realmente es una compaia que estafa a los clientes y les miente no la recomiendo .llevo 4 aos viviendo en un estudio y nunca pague mas de 60 dls normalmente 47 a 50 y enemigo energy me cobra mas de 100 y eso q tengo free night me levanto a las 5 am y regreso 4:30 cual free night? Reamente solo se los recomiendo a mis enemigos.y mal servicio al cliente

Precios

La verdad estoy muy decepcionado .cuando me pusieron la luz me dijeron que. El kwt era a 11 y escogi un plan de free night.yo vivo en un estudio llevo 4 aos viviendo aqui la tarifa mas alta que he pagado antes de esta compania fue de 60 normalnente es entre 40 y 50 y con amigo energy pago mas de 100 dls .mi pregunta es si yo me levanto a las 5 de la manana y viro a las 4 y tengo noches free xq me cobran esa cantidad? Mas bien deberian llamar la compania enemigo energy son unos descarado .esta compania no la recomiendo.no te explican nada

Worst company ever -- stay away

Will not work with you and they have the highest rates available. Flat fee to cancel is $175.00 the highest I have ever seen. Run from this company.

Thiefs, liars

I worked for Amigo Energy and it's the worst company I have ever worked as a customer service representative. They dont pay us for the sales and lie to us about how there gonna look into it. It's a lie there not they push us to make sales but at the end we dont get paid. They lie about the plans they offer. So be very careful before you sign up with this company. There plans are not what they seem they are.

Very very bad customer service

After I rent the house I canceled the service and they told me there will be no cancellation fee they sent it to collections when you call them you get no where.

DO NOT USE THIS COMPANY!!!!!

I have been a loyal customer for over 10 yrs with them. They have had really good customer service up until this year. On renewal they gave me 14 cents when market highest was 11 cents. I was out of town so I had to commit so lose service. Then they asked if I wanted to pay an extra 10$ for renewable electricity, which I told them that was the company's problem to fix their portfolio, not the customers. So for 3 months they had been telling me that I could set arrangements for 3 payments, but each and every time they never honored the third and had to scramble to meet higher payment. Mind you my bills are close to $500 due to the ridiculous rate they are charging. So this month called to make arrangements, they informed me new policies took place on July 17th where company won't make any more payment arrangements more than 3 times in a year period. To kick it further this is not just going forward, but goes retro. As a customer, I have not received anything in mail advising of all these policy changes they are making.

My suggestion.....run away as fast as you can from this company. They have changed and service to customers is no longer important.

8 years of loyalty for nothing

I have never been so screwed by an electric company than Amigo. They recommended the Nights Free plan and now I am getting ripped off having to pay more than double than what I am used to paying. This company is a rip off.

Good experience

With them for 6 years, good experience, rates just went up at renewal time.

Poor customer service

Was told on 2 May that my previous month bill was included in the new bill and I could pay on the 10 May with no issues. Come home today at 515 pm and I have no power. Called spoke to two energy advisors and told there is nothing they can do unless I pay right now. I had to explain multiple times payday is in the morning and there is nothing I can do till then. Since I have to throw out probably $500 worth of groceries I guess it is time to find another company

Don't believe the hype

I have been using Amigo for some time now and all of a sudden our bill is higher than it's ever been me and my wife are not home much because of work we haven't used anything central (heat or air) we only use lights, Tv, and about once a week washing and drying for our bill to be close to $500 a month this is unheard of. I'm not sure if they are reading meter's right because we have been suffering in the Texas heat just to see how our bill turned out and it's still almost $500. When we started out we ran heat and air 24/7 and our bill was never that high now we hardly use anything and we are paying for suffering not really sure where they are getting their calculations. I'm very disappointed at this time and not satisfied at all.

Amigo SUCKS

This is a joke of a electricity bill! Customer service sucks and you will wait forever to get ahold of someone! My electricity was turned off over $86 that was disputed and approved according to the lady I talked to but then electricity was turned off and they wouldnt turn on and then told me it would take 4-6 hours to turn back on! Ive been a loyal customer for 2 years! Leadership is a joke, customer service is a joke! I will be finding some where else to go!! DO NOT EVER GO WITH THIS SERVICE PROVIDER!!!

Renewal quotes too high

There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years.

Horrible

My first months bill was $550.00 rediclous!! then i called to ask y my bill was so high and the customer serv rep tried educating me about how i need to pretty much not have anything running during day to save on my electric bill...wow horrible

Perks Scam

I switched plans because Amigo raised their rates to where I could not afford them. The problem I have is that I have been with them for 10 years and accumulated a lot of Amigo Perks (their rewards program). So when I go to their website it shows a statement instructing me to use my perks before they expire. So I went in their today (expiration day) and tried to use my perks points. Perks site shows I was suspended even thought they expire today. Amigo says I can no longer use my perks. Their explanation was I was no longer an Amigo customer. A good customer service company honors their commitments but not Amigo.

There is a fee to pay your bill

Amigo Energy charges you $5 to pay your bill every month through their website! If you decide to sign up with them make sure you read every page of your agreement and ask them up front if there is a fee to pay your bill. I will not be renewing with Amigo.

Don't waste your money

I was with amigo for years and will never go back. Every time your contract is up they change your rate before the contact ends and then lie about when it ended. I have still been fighting a month of billing that I was over charged. After talking with 4 people and emailing the proof my contract did not end until a month later they still have not fixed my bill. I will never be a customer of theirs again.

A shady company that tries to scam customers

I called this company to ask about their rates. They agreed to call me back the Tuesday following the day of my call. Well, that call never arrived and this company had signed me up for a 24 month contract without any authorization or any of my personal information. They actually went as far as to put my account on a random email because they did not have my email address. I have been disputing this change for 2 weeks now and I do not recommend that anyone even so much as call this company.

Horrible Experience

I couldn't be more dissatisfied or appalled by a company that I have been a loyal customer for years with. I was charged more than double my monthly payment this month for using the same amount of wattage I have been using for several months. This is how you treat your loyal customers: changing my bill from 9 cents per watt to 20 cents per watt without any notification. Steadily raising your prices so the consumer won't notice. I'm letting everyone know, this is not acceptable. As soon as I can, I am changing energy companies and telling as many people as I can to change too!

No Customer Service

In attempting to disconnect when we moved, we discovered that the customer service line is not answered. Ever. Most of the time it hangs up on you automatically. So we tried the email address given on emails: it does not exist. Bounced. Finally, in calling the "i want to begin service" number, we were placed on hold for 18 minutes one day and 36 minutes the next day. Now they are saying that we must cancel by mail (more service for them) because my mother (Altzheimers) is not on the call with me, though I have paid every bill through my checking account and my phone and email are the ones on record. 58 minutes. Extremely poor customer service.

Brenda

It's good

THEY ARE THIEVES

Two months ago I signed up with Amigo Energy and my first bill came in two weeks collecting $ 75.00, two weeks later I received a $ 422.00 bill, so I called them and they told me it was the program that I had chosen, when I was told I would pay 10 cents per kilowatt, I asked to cancel the plan and I just got another bill for $ 397.88 for a period use of 15 days. Never, never, but never sign with this company. I got evidence! They Are THIEVES

The WOW factor!

I really like my electricity provider. I've been with Amigo Energy for all most a year now and I think they have excellent customer service, prices are great, and a great perks program. If they had a commercial I would definitely be the one on there truly bragging about my experience and the wow factor they provided to me. Thanks Amigo!

Lots of choices

I was confused about all the choices offered for electric companies as I am from Maryland & there aren't many choices there for providers. I went with Amigo on the advice of an acquaintance & was very pleased that it was so easy to sign up for service. I called their customer service line & was happy with the help I got.

Horrible Customer Service

I don't see a review option, so I'll leave mine in a post. We were very happy with Amigo Energy until our contract ran out. We called them to see if they could give us another great rate, but they could not. So we shopped around, found a better rate and changed companies. Then the problems started. Our bill is usually due on the 2nd of every month. Well, since we canceled our service, Amigo decided our final bill would be due on the 13th. Since we pay all our bills online, we did not realize this due date change until we started getting threatening phone calls on the 16TH. (The 14th and 15th were a Saturday and Sunday, no less). We have tried to call and reason with them, no such luck. Meanwhile the threatening phone calls continue. Our bill would not have been due for another week, but because we canceled, they have been harassing us for 3 weeks. So, do yourselves a favor and pick a different energy company.

Worst company in the market

This is a night mare, this company is the worst. The bills are too high, could you imagine be charge about 21 cents per kilowatts? This just unacceptable, they lie about talking people that the bills are gonna be very low and at the end I got a very high bill. Can you imagine $115 dollars for 5 days this is just too much.

Shady business practices

When I signed up for amigo energy it was at HEB. There was a deal going on for free nights. I needed a new one so I tried it out. I was told that if I switch providers before 4 months I wouldn't have an early termination fee. I signed the online contract but never received a contract in the mail or email. After the first month it was too expensive for me so I switched. When the bill came it had an early termination fee. I called them and had to wait 24 hours before they called back. After speaking with them, they said that I wouldn't have had an early termination fee if I had called amigo energy and told them that I was switching. I was never told that at the beginning and I never received my contract. I am still fighting this and it is very shady business practices. Do not recommend. If you are one day late on payment then you are hit with an immediate late fee.

Watch out for Amigo, they are not your friend!

When my father passed away and was appointed executor of his estate, could not get Amigo electric to change billing address so I could take care of his electric bill, until they talked to my passed away father. Also could not get name on account changed until they talked to my dad. Told them he was already buried and they still wanted to talk to him! Amigo is no one's friend! Went thru hell with company. Finally changed electric providers and told them to collect termination fee from my dad and gave them the cemetery address and told them to go to hell!

Best electricity service so far

Good so far

Trying to intimidate their estblished customers

Amigo did not want to honor the program and suggested it didn't exist. I claimed it was a new home hook up and they did finally accepted the fact it did exist. they even sent me emails saying " we are sorry you are leaving amigo energy". what a bunch of uninformed ( employees? )

Good service

Lower price

Worst Customer Experience

Amigo Energy refuses to respond to me. Moreover, the Chat does not work / is always closed. Have sent emails (April 2nd and April 4th) to the two different email addresses provided. No response.Have been a loyal customer for 4+ years. They changed my service and I am now on a very expensive variable plan. I don't understand why. Plus, I am a senior living on a very limited, fixed income, I can no longer afford my medications because of my electricity bills. Completely shameful customer service. No one will help me.

Amigo Energy - New Enrollment - Pending Payment

I applied for new service but they just said my application is pending. Then they sent me an email saying they are waiting for a deposit, but they don't say how much the deposit it and when I called I was hung up on two times and each time I was on hold for over 10 mins. never got anyone on the phone. Account never set up because I don't know how much my deposit is and no one is available to answer the phone line. The online chat service does not work at all. Good Luck to anyone trying to get a new account with them. I can see now this will be a terrible company to deal with going forward. I really hope they make enough money to solve the poor customer service issues.
CUSTOMER SERVICE SUCKS !!! :(

No Customer Service

I tried to switch to Amigo using the Texas PUC Power To Choose site. After signing up online they sent emails about needing a deposit. I called twice to speak with a service rep and was placed on hold for over 15 minutes both times. I will not be using a company that can't even be bothered to sign up new customers. I can't imagine the ordeal if I actually needed something from them.

Do not sign up for this.

They are late in posting payments, and then want to charge a late penalty. Two months in a row with this problem. Try to reach by phone....expect long, long hold times. 20 minutes the last time. Do yourself a great favor, and stay away from Amigo, because they are not your amigo.

Lower bills

I have used Amigo several times over the past 5 years. My bill was always considerably lower with the bundled plan available with Amigo. I also signed my parents up and they are very happy with the drastic drop in their electric bill. the past two months. I would highly recommend Amigo to anyone wanting to lower their bill.

Quick activation

Talked on the phone with a wonderful lady that told me all the ins and outs of the plans and set me up with one perfect for me. I called at 11am and it was on before 2pm THE SAME DAY!! Wish I could thank her but I forgot her name

Awesome

Excellent prices for how much I use !!

A Great Company

I had some bad experiences with some companies,But not Amigo.They works with you,and for as their customer service.They desrve a 100th.I have been satisfied.I'm glad I picked them as my electric provider.

$29 Late Fee's!