Amigo Energy's Customer Reviews Summary
Amigo Energy Reviews
245 Reviews for Amigo Energy
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At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running Amigo Energy customer review communities around. With 245 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Amigo Energy customer and would like to make yourself heard, then you are welcome to leave a review on our Amigo Energy Customer Reviews Page.
Recent Good Review from Judy
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I always get good service with Amigo never had an issue they couldn't fix

Many Thanks,
Lilly, Social Media Advisor
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Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

Best Regards,
Lily, Social Media Advisor
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I went from being upset about an issue I had, to being being very pleased with the professionalism of this company. As long as they make every voice count (as they are doing) then they are a great company to do business with, in my book. Thanks Amigo energy and keep up the good work.

Thank you,
Lily, Social Media Advisor
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Satisfied customers

Thank you,
Gabriella, Social Media Advisor
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It's good
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I really like my electricity provider. I've been with Amigo Energy for all most a year now and I think they have excellent customer service, prices are great, and a great perks program. If they had a commercial I would definitely be the one on there truly bragging about my experience and the wow factor they provided to me.
Thanks Amigo!
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I was confused about all the choices offered for electric companies as I am from Maryland & there aren't many choices there for providers. I went with Amigo on the advice of an acquaintance & was very pleased that it was so easy to sign up for service. I called their customer service line & was happy with the help I got.
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Good so far
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I have used Amigo several times over the past 5 years. My bill was always considerably lower with the bundled plan available with Amigo. I also signed my parents up and they are very happy with the drastic drop in their electric bill. the past two months. I would highly recommend Amigo to anyone wanting to lower their bill.
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Talked on the phone with a wonderful lady that told me all the ins and outs of the plans and set me up with one perfect for me. I called at 11am and it was on before 2pm THE SAME DAY!! Wish I could thank her but I forgot her name
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Early termination fee-was charged $175 although I have moved out of state

Regards,
Alicia, Social Media Advisor
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Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Gracias,
Alicia, Social Media Advisor
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Excellant co. no issues at all, except when 2 yr. agreement up had to go elsewhere because their offer was higher than competitors.

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I have a good experience so far nothing off yet .

Thank You.
Lily, Your Social Media Advisor
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Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due!
But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through.
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Re-upped with Amigo after an initial 6-month term. Without negotiating, I was offered another 6-month renewal rate lower than a new customer rate, and much lower than what is advertised as their returning customer renewal rates online. Renewal process took 5 minutes. Honestly, was very surprised, as I usually have had to ask for a new customer rate with my previous service providers upon renewal. sometimes it works, sometimes it doesn't.
Also, person spoke English!!!! Was not based in another country. Allowed me to opt out from marketing calls, as well.
Lastly, like other customers, I was billed an Internet ACH fee of $5 in my last bill. Customer service gave me a solution to not paying it - just set up an auto-pay. It's auto-debited on the due date, so nothing lost.
Will see how things go this next 6 months and keep my fingers crossed that rates don't move upward too much by June.
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Never had any trouble and I have 3 accounts with them 2 residential and one business account for an townhome community. The rate offered to renew has always been the best I can find at the time I need to renew. The customer service has been great. English spoke here and the customer service location is in Houston TX. I do not understand the other negative comments I have read on the reviews. They also are offering referral rebates but are not based on dog and pony show marketing. I like this company!
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I had NO ISSUE whatsoever. they started on the day i requested, i had not 1 interruption at all.
the first bill was kinda tricky and high due to some billing issues and fine prints...i cant blame AMIGO ENERGY for it because its the freaking government that lets them do these "gotchas"....its just incredible that none of this is regulated. but over all, I was happy with them, my 12 months was up and i had to drop them due to an increase in rate.
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I found an affordable, 6-month rate with Amigo. I ordered the service a bit late--just a couple of days before move-in, but they were really understanding and had everything up and running in time for my move. I found the renewal plan too expensive, so I canceled without any trouble. Customer service was always nice.
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I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend.
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At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

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Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

Best Regards,
Yahaira, Social Media Advisor
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With them for 6 years, good experience, rates just went up at renewal time.

Lily, Social Media Advisor
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There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years.

Lily- Your Social Media Energy Advisor
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Lower price
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I live in Houston and like many trying to put my life back together after the storm. I was out of work for due to the weather for a week in a half so of course no work no pay. I ask for some time they give me until today but I called today to see if I could get until next Friday the men said sure but if you don't pay we will cut your light off. This is what got me why are why sending out emails to customers saying that y'all understand if we need time or help because many of us was affected by the storm to call. What help are y'all giving to your customers at this time? That's not helpful now I'm worried about what if I didn't make enough money to pay on everything and if my lights are going to be turned off.
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My review is very similar to the last one. I have zero complaints from Amigo other than being caught off guard for a $2.00 monthly credit card autopay fee.
Their prices for new customers are very competitive, but thats where the good prices end. When it comes time to renew, their renewal offers are easily 1.5 to 2 c per kwh higher than average. If they had been able to provide the rate they provide to new customers (still seen on powertochoose.org) I would have stuck with them.
Alas I am not, I love switching from REP to REP every 6 months to get the lowest rate I am comfortable with.
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I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, and I liked that they sent it .pdf, so I didn't have to log in to look at the bill. (They do only give it to you about 2 weeks before it is due though). Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they didn't want to keep their customers long term, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.
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Thank god Amigo is my Amigo!
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I totally recommend Amigo Energy ever since I switch with them my bill was a lot cheaper.
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I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

Best Regards,
Lily, Social Media Advisor
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I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!!
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Leased a home, had Amigo for the 4.5 years we lived there. Landlord called TXU to transfer service for the first day after my lease ended. And since TXU contacted them before I did, they will not remove the $175 early term fee. I have provided proof that I was moving, and the new address isnt in an area that you can choose your own provider, which they admit is an acceptable reason to cancel and not be charged. Theyre not budging and CS Reps are not helpful - not real sure Im being transferred to a supervisor when I ask for one.
So, use caution if/when you move.

We are sadden to hear about your recent experience with us and would appreciate the opportunity to take another look at your account to help resolve your concern. Please reply with your account number and best number to reach you so we can assist.
Thank you,
G.O.
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Amigo is good about the first year are so, but when you start using less the bill goes up even higher not sure where these ppl live or (work) on most of these post hint! but I know differently don't believe me stick in there and watch the changes.

Hi PT, It's important to us that our customers understand their energy bills. If there are questions, please send us your contact information and, we will be glad to reach out and clear up any confusion.
Lily- Your Social Media Energy Advisor
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Amigo did not want to honor the program and suggested it didn't exist. I claimed it was a new home hook up and they did finally accepted the fact it did exist. they even sent me emails saying " we are sorry you are leaving amigo energy". what a bunch of uninformed ( employees? )
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I have been a long time customer of Amigo Energy however in recent months I noticed my bill getting higher. Normally we just pay our bill but with my recent lay off we have had to pay closer attention to bills. Of course, because of the layoff, we have had to shuffle manage bills in a way that didn't always allow paying on time, thus the late fees. This is when I noticed the $29 late fees. Now don't get me wrong I understand a charge for paying late however what I am struggling with is a mindblowing $29 late fee! I can understand a $5 or even $10 late fee but $29!?!?! I just think this is nickel & diming people to death! So now I am looking for another carrier. Oh, by the way, be on the lookout for the $10-month fee that they never make mention of when they are pitching their low rate sale because it means your not paying that $0.07 per kWh, you paying more once you factor in this fee.
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I missed one payment and my service was disconnected within 2 weeks. Never received a disconnection noticed. Really? I know I missed a payment but it slip my mind. You could at least wait for next service month. I was with Reliant for 10 years, never had a problem with them. I am switching companies, even if I have to pay an early termination fee.
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Amigo had great service for start-up and a good price. Things went downhill from there. I was called about having them install a "smart thermostat" and it was explained that even though there was a $25/month charge it was guaranteed that I would save money. I saved no money the 1st three months (during the summer when there is the most opportunity for savings) I had them remove the stat within the 90 day "grace period", The $75 that I paid was never refunded. Now when I cancelled my service I was billed $295 for the thermostat that they took out. This was taken from my account by automatic draft. After an extended time on the phone and talking to several people, they said they would refund my money within 10 days. I called them after 16 days to find out where my money was and they said it was coming by check and would take 3 to 4 weeks.
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I did not receive a bill in Dec 2013. I did not notice, possibly missed due to heavy email volume that I receive every day, or spam file delivery. Not really sure why. Due date was 12/23. On Dec 27 a disconnect notice and $22+tax "Disconnect Notice Fee" was sent to me and received on 12/28. This works out to a 20% fee on a $100 balance. I immediately paid the bill online. This is my fault for not noticing that I had not been billed, but a disconnect notice and $22+tax fee after 4 days with not even a "did you forgot to pay your bill email or letter"? Nope. Not going to stand for this. I've had electricity service for 40 years, and I've been with numerous companies over the last 10 years since power to choose. CAN'T WAIT FOR MY CONTRACT TO EXPIRE, then moving on to another provider. Note: on hold with customer service for 15 minutes, but they DID remove the late fee, so that brings down my anger level a little.
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Unfortunately, this company has been sold twice since I first signed up and is now owned by one of the biggest electricity providers. Gone is the great customer service provided by employees who cared. Gone also is any effort to retain loyal, longtime customers. In return you get treated just like you do with a huge company. Their policy seems to be to stick you with a much higher renewal rate if you are stupid enough to hang around. It's sad that any company operates this way. I'll be going elsewhere.
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Just now
NEW
My bill used to be around 100-200 now Im hardly home, cut only up for 2 to 3 hours a day at 2 bedroom apartment paying$400 to $600+, I have asked them twice to check meter and they set it up then dont come saying they dont see it a problem with billing. Because they dont see an issue to have to send someone they will charge me to send someone to check it. Im a single mother it hard enough with all my other bills and then power bill going up every month when I do what I can to cut down the bill when only to find them charms more but then u charging me 75 or 100 to come out to check it. This is crazy I wouldnt recommend this company. We use outside light in weekends and dont watch tv but at park most weekends, only home awake 2/3 hours. They are making it harder every month to be able to pay for groceries, gas and other expenses with these outrageous bills

Thank you for your feedback and bringing this to our attention. It was a pleasure speaking with you. We appreciate the opportunity to assist you with resolving your concern. Should you need additional assistance at your convenience, please contact our customer service department at 1-888-469-2644. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat) CST. Have a Great Day!
Kind Regards,
Lily R, Social Media Advisor
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SORRY FOR THE LONG POST - Do yourself a HUGE favor - stay as far away from this company as possible. I originally signed up for a one year contract. Nine months in I get a courtesy call telling me they have a better rate. I said I would switch ONLY is this did not extend my contract which expired on 02/23/2023. The man on the line said it would NOT and that I could change at anytime. I repeated this multiple times and I also stated I do not ever lock myself into a plan longer than 12 months and I wanted the opportunity to explore current rates when my contract expired on 02/23/2023. After thinking about this for two days I called them back and asked them to switch me back to my original plan and I found out they put me on a FIVE YEAR plan! The lady assured me it was switched back. If it was switched back after two days then why would I get charged a much higher rate for the entire next bill if this was such a great plan and was supposed to save me money? I have no problem for being charged for two days at that rate but you aren't about to charge me the whole month when it should've been changed the moment I called back. I also lost a $75 credit each month if I used 1,000 or more kWh. After really studying my bills I discovered this was never changed back, I was put into a five year contract set to expire 11/28/2027, I was still being charged for this new plan at a higher rate that was supposed to save me money and I lost the $75 usage credit. I called to dispute and was told they would have to listen to the recorded call from that evening. I said by all means because I know what I asked multiple times and I also know what I was told. After escalating this three people later I was told they would contact me back in about a week. Well, one day shy of TWO weeks still nothing. After switching providers when my original contract was set to expire my final bill seemed extremely high. After reviewing it I was charged a $175 early termination fee!!! Mind you I have a renewal offer mailed from Amigo Energy dated 01/15/23 stating my contract is set to expire on 02/23/23 - so WHY would I be charged an early termination fee??? My new service started the following day! Mad as h*ll at this point that I was still waiting for answers from two weeks ago now I have to dispute this too. So here I wait for them to reverse this early termination fee along with recalculating the bills which were wrong. Never, ever will I do business with Amigo Energy ever again. Just don't do it - you will thank me later!

Thank you for bringing this to our attention. It was a pleasure speaking with you. We appreciate the opportunity to assist you with resolving your concern. Should you need additional assistance at your convenience, please contact our customer service department at 1-888-469-2644. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat) CST.
Kind Regards,
Lilly, Social Media Advisor
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I had night free plan , in the beginning the bill are alright after a while it gives u Big big bills . I am talking about over 300 on average month for small double bed apartment.
Customer service is awful they dont want to help just want to give a plan that they can make most money of.

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern regarding the high bill. One of our team members will contact you soon. To resolve this as quickly as possible.
Many Thanks,
Lily R, Social Media Advisor
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Ive had terrible terrible service!! Neverrrrr again will I use these people for electricity. Ive been very understanding but customer service people are very very rude will hang up in your face. Ive been waiting over a week for my service to be turned on, mind you I have a 3 year old daughter and was also sure to let them know that as well as pets. Every time I call each person tells me something different. They keep telling me I will get my service the same day I call and I call at least 5 times a day and still have yet to get my service turned on, they give you a 3 day period to get your refund back and any day after will not be refundable. This is ridiculous. Im very very upset and unsatisfied with my service here.

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I vacate an apartment on 6/24/2022, whihc was only 7 day of thew billing cycle. This Bad Amigo waned to get pay the entire 30 days cycle. Because I refused, then started charging late fees and another month. Made your onw opinion.

Best Regards,
Lilly, Social Media Advisor
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I called to start the enrollment process and apply for the domestic violence waiver. The first agent told me I need a certificate that I told have and she cant continue. She assumed I was lying about being a victim. I ask for a supervisor and he helped me. He told me what I can do and he transferred me over the worst agent EVER!! He kept wanting to argue with me and kept repeating the same thing and didnt want to me. After a while I ask for a supervisor and he refused and kept trying to argue. I had to get loud and say bad words than he gave in and transfer me to the billing.
Its a SHAME a com just hired people who cant even do they job. Make sure they pass the training because they get put on the floor.
NEVER AGAIN !!!!

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This company is the absolute worst with billing. roughly 30% of the time, the website shows that my payment went through ( I have multiple meters), only to find out 3-5 days later the payment didn't go through. They start calling a day before your bill is due in regard to a "late Payment". the payment date changes month to month. For some reason, even though I connected two meters at the same location on the same day, the bills are due 5 days apart now. the online chat is impossible to work with, only offering an auto response with a fake name. Seriously, I do not understand how Amigo stays in business. I'd rather buy electricity from North Korea.

Best Regards,
Lilly, Social Media Advisor
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I got amigo energy to clean a rent house and was assured they would NOT charge me a cancelation fee when I signed up, because I explained I only needed it for a month or two. Well now they are trying to collect it! Three different people lied to me that represent Amigo energy. Not very good customer service and especially not appropriate.

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By far the WORST provider I've dealt with since de-regulation in Texas (and there have been some REALLY bad ones).
Calls to Customer service? Useless. Emails to Customer service? Ignored.
Bills based on the agreed EFL? A pipe dream at best.
Expedience in issuing 'cut-off' notices, or in sending endless, pre-recorded threatening phone-messages? Leader of the pack.
DANGER WILL ROBINSON! DANGER!!!!
Avoid this train-wreck at ALL costs. They have NO idea what they're doing.

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They have over charged me for the 2 years I used amigo energy/ just energy! I tried to transfer services and was charged a $175 for early termination. On top of that my service was suppose to be turned off at my old address on the 3rd and wasnt turned off until the 21st . Yet Im still expected to pay that bill with only them credited me 40. I would not recommend this company at all!

Best Regards,
Lilly, Social Media Advisor
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I always get good service with Amigo never had an issue they couldn't fix
Many Thanks,
Lilly, Social Media Advisor