Home > Companies > Acacia Energy

About Acacia Energy

Acacia Energy Logo

PUCT#: 10137

Acacia Energy is a Texas-based electricity provider with 50+ years of combined experience in the energy industry and we are proud to have served nearly 100,000 customers. Acacia is one of the leaders in the Texas prepaid electricity market, providing customers with immediate access to energy, competitive rates, flexible payment terms, and world-class customer support.

Acacia Energy makes it easy, with NO credit check, NO ID/SSN required, and NO long-term contract! Acacia Energy has plan for everyone, while providing customer assistance when you need it most. Acacia Energy also has various ways to earn FREE electricity!



Texas Electricity Ratings Score:


( 3 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Acacia Energy Customer Engagement

31   Reviews

4   Replies

Response Rate:
12.90 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Acacia Energy



Looking for more options? Enter a zip code and check out all our plans!





31 Reviews and 4 Replies for Acacia Energy


Honest electric company
(4.8 / 5)

  Billing is all transparent. Customer service is always very helpful and give me options to help with any issue I may have. I have been using Acacia for 5 years. I switched once, but switched back within 3 months.

Briwn, C from Jacksonville
April 30th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great customer service
(5 / 5)

  I've been with them for a while now and there really a great company to use..

Jessica robinson from Irving
April 17th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Outstanding
(5 / 5)

  I love my daily balance text,
And average on used electric.

Go for it! from Port Aransas
April 16th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

worst they are a rip off
(1 / 5)

  Worst company ever they are a rip off.My electric was 7 dollars a day with my air on 74.I was living in a 3 bedroom duplex.Now i switched back to payless power and live in a 4 bedroom house and only pay almost 3 dollars a day with my air on 71

rip off from Killeen
March 29th, 2018

Tymay Florence, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have endured. We have attempt to contact you to further discuss your account and concerns but have been unsuccessful. Our records indicate that your daily charges while with Acacia Energy were also in the $3 a day range. Many consumers had an increase in usage from December thru February due to lower temperatures than normal. Acacia Energy has also always offered payment assistance to assist consumer when needed. We would like the opportunity to better address your concerns and are available at (855) 447-2946 when you are available to discuss. This line goes directly to our executive team. You can also email us at customerconcerns@acaciaenergy.com.

Acacia Energy Responds April 6th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

I really do not want it anymore
(2.8 / 5)

  I just hate it i have 4kids i pay over 50 a week its insane

Janice clay from Rowlett
March 18th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great customer service every time
(5 / 5)

  Acacia Energy is the best Energy provider I have ever had. Always helping me through each situation no matter what the problem is they will see you through every time No matter how much money you have or don't have in your account

Norman Roddy from Fort Worth
March 15th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Norman c
(5 / 5)

  This person was very helpful helped me out with my account

Norman c from Fort Worth
March 13th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

acacia energy I love you
(4.4 / 5)

  I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful

Rosalind Griffin account 154470 from Dallas
March 11th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

acacia energy I love you
(4.4 / 5)

  I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful

Rosalind Griffin account 154470 from Dallas
March 11th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

love acacia
(4.8 / 5)

  Love the Rep's

rosalind griffin from Dallas
March 11th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Ambrosio is awesome
(4.8 / 5)

  Ambrosio is awesome.
He puts the bro in AmBROsio
Acct #166944

Adam Rylands from Houston
March 1st, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Best Electric Company I Ever Had
(5 / 5)

  Very happy to be with this provider.

Tommie Thurmond 134671 from Dallas
February 28th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great service
(5 / 5)

  Very nice, great customer and helpful



164048

Jay D. from Nacogdoches
February 27th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Love it all thanks you guys
(5 / 5)

  The offer in keeping my lights on yes

Dewaine from Dallas
February 21st, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great service
(5 / 5)

  Very helpful

Amrbroisa 167614 acct. No.1y7614 from Wills Point
February 20th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great
(5 / 5)

  I was well taken care of

Ambrosia from Wills Point
February 20th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Tony has good. Customer service
(5 / 5)

  Tony was able to help me start service and he was very helpful today.

Tony from Waco
February 15th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

So far So Good
(5 / 5)

  So far I Havent Had any trouble with Acacia. I have the Free Nights Plan . My daily Usage varies but usually very Low. They alert U each time about Ur bill which makes it easy to keep up with ..My Bill is No longer at $600 because I switched over to this energy company! Over all Im pretty satisfied!! ! Customer service rep. Was Really helpful & Nice. Thanks Ambrosio

Texas from Tyler
February 15th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Okay
(4 / 5)

  It takes forever for them to answer the phone. But the customer service representative was nice and understanding and helped me within minutes of answering

Ambrosio from Hillsboro
February 14th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Amber bellah
(5 / 5)

  Charles did an awesome job..I'm very pleased everything was great.

Amber bellah from Keene
February 14th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions


Updated: 05-17-2018
Example Bill
loading...