About Acacia Energy
PUCT#: 10137
Acacia Energy is a Texas-based electricity provider with 50+ years of combined experience in the energy industry and we are proud to have served nearly 100,000 customers. Acacia is one of the leaders in the Texas prepaid electricity market, providing customers with immediate access to energy, competitive rates, flexible payment terms, and world-class customer support.
Acacia Energy makes it easy, with NO credit check, NO ID/SSN required, and NO long-term contract! Acacia Energy has plan for everyone, while providing customer assistance when you need it most. Acacia Energy also has various ways to earn FREE electricity!
Texas Electricity Ratings Score:
( 3 / 5 )
Our rating criteria
All Providers Ranked From High To Low
Rating Summary:
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| Complaint Resolution - | ||||||
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Legend:
| - Among the Best | ||||
| - Better than Most | ||||
| - About Average | ||||
| - The Rest | ||||
| - Data Unavailable |
Plans & Products
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.Complaint Resolution
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.Community Outreach
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.Innovation
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)Rewards
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.Market Perception
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
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31 Reviews and 4 Replies for Acacia Energy
Honest electric company
(4.8 / 5)
“ Billing is all transparent. Customer service is always very helpful and give me options to help with any issue I may have. I have been using Acacia for 5 years. I switched once, but switched back within 3 months. ”
April 30th, 2018
Great customer service
(5 / 5)
“ I've been with them for a while now and there really a great company to use.. ”
April 17th, 2018
Outstanding
(5 / 5)
“
I love my daily balance text,
And average on used electric. ”
April 16th, 2018
worst they are a rip off
(1 / 5)
“ Worst company ever they are a rip off.My electric was 7 dollars a day with my air on 74.I was living in a 3 bedroom duplex.Now i switched back to payless power and live in a 4 bedroom house and only pay almost 3 dollars a day with my air on 71 ”
March 29th, 2018
Tymay Florence, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have endured. We have attempt to contact you to further discuss your account and concerns but have been unsuccessful. Our records indicate that your daily charges while with Acacia Energy were also in the $3 a day range. Many consumers had an increase in usage from December thru February due to lower temperatures than normal. Acacia Energy has also always offered payment assistance to assist consumer when needed. We would like the opportunity to better address your concerns and are available at (855) 447-2946 when you are available to discuss. This line goes directly to our executive team. You can also email us at customerconcerns@acaciaenergy.com.
I really do not want it anymore
(2.8 / 5)
“ I just hate it i have 4kids i pay over 50 a week its insane ”
March 18th, 2018
Great customer service every time
(5 / 5)
“ Acacia Energy is the best Energy provider I have ever had. Always helping me through each situation no matter what the problem is they will see you through every time No matter how much money you have or don't have in your account ”
March 15th, 2018
Norman c
(5 / 5)
“ This person was very helpful helped me out with my account ”
March 13th, 2018
acacia energy I love you
(4.4 / 5)
“ I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful ”
March 11th, 2018
acacia energy I love you
(4.4 / 5)
“ I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful ”
March 11th, 2018
love acacia
(4.8 / 5)
“
Love the Rep's
”
March 11th, 2018
Ambrosio is awesome
(4.8 / 5)
“
Ambrosio is awesome.
He puts the bro in AmBROsio
Acct #166944 ”
March 1st, 2018
Best Electric Company I Ever Had
(5 / 5)
“ Very happy to be with this provider. ”
February 28th, 2018
Great service
(5 / 5)
“
Very nice, great customer and helpful
164048 ”
February 27th, 2018
Love it all thanks you guys
(5 / 5)
“ The offer in keeping my lights on yes ”
February 21st, 2018
Great service
(5 / 5)
“ Very helpful ”
February 20th, 2018
Great
(5 / 5)
“ I was well taken care of ”
February 20th, 2018
Tony has good. Customer service
(5 / 5)
“ Tony was able to help me start service and he was very helpful today. ”
February 15th, 2018
So far So Good
(5 / 5)
“ So far I Havent Had any trouble with Acacia. I have the Free Nights Plan . My daily Usage varies but usually very Low. They alert U each time about Ur bill which makes it easy to keep up with ..My Bill is No longer at $600 because I switched over to this energy company! Over all Im pretty satisfied!! ! Customer service rep. Was Really helpful & Nice. Thanks Ambrosio ”
February 15th, 2018
Okay
(4 / 5)
“ It takes forever for them to answer the phone. But the customer service representative was nice and understanding and helped me within minutes of answering ”
February 14th, 2018
Amber bellah
(5 / 5)
“ Charles did an awesome job..I'm very pleased everything was great. ”
February 14th, 2018
Updated: 05-17-2018