Ratings & Reviews
Acacia Energy is a Texas-based electricity provider with 50+ years of combined experience in the energy industry and we are proud to have served nearly 100,000 customers. Acacia is one of the leaders in the Texas prepaid electricity market, providing customers with immediate access to energy, competitive rates, flexible payment terms, and world-class customer support.
Acacia Energy makes it easy, with NO credit check, NO ID/SSN required, and NO long-term contract! Acacia Energy has plan for everyone, while providing customer assistance when you need it most. Acacia Energy also has various ways to earn FREE electricity!
Pre-paid
Most Recent Acacia Energy Reviews
Very good company and they work with you too. — Yudaya from Houston TX
Fair price, easy ordering — Locker from Houston TX
A1 customer service! Friendly efficient and a strong willingness to ensure customer satisfaction! — Adi W. from Dallas TX
4-5 Star Reviews: 36 (69%)
Very good company and they work with you too.
3-4 Star Reviews: 3 (6%)
I have to pay every 4-5 days. I feel all I pay is my electricity bill
2-3 Star Reviews: 3 (6%)
I have tried to keep a close watch on my electricity usage, and usually put 60 to 120 a week on my account. Used to I would put 120 on my account and it would last to weeks, but over the last 7 to 8 months I've noticed my accounts were drained withing a week. And I would have to request assistance. So i just got through going over all my daily summary messages and found out, that after taking off my "free usage amount" i was being charged DOUBLE!! That's right instead of the 12.7/1000kWh, I am being charged 25.4/1000kWh exactly. I am fighting this review as a warning. I just sent an email to customer service asking them to correct there mistake and credit the overcharges back to my account and fix the issue. I'm waiting on a reply. Please keep a close eye on you accounts. It may be a simple error. But it has been costly to me. Paying as much as 430/month to 260/ month for electricity that should be half that. Based on what their plans say they charge.
1-2 Star Reviews: 12 (23%)
I've had acacia for over 3 mths now and just this month alone I've paid over $500. I've tryied to switch company and they put a lock on my meter so I can't even switch if I wanted to.. every couple days I get a disconnection message on my phone and I just paid them 200 no way 2 days later they turning my shit of.. don't be stupid like me skip this company if u wanna save your money
Acacia Energy News
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Acacia Energy FAQs
What is the cheapest plan that Acacia Energy has?
The cheapest plan Acacia Energy has is Free Nights, with rates starting at 13.0. This is a 1 month plan.
Where can I order Acacia Energy natural gas?
Acacia Energy does not have any natural gas plans
What do customers think about Acacia Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Acacia Energy customer review is 3.1 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!
