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Customer Reviews of Acacia Energy
Most Recent Acacia Energy Reviews
Never had a chance to try it out since I changed apartment within the following day and turned off all power and still they were charging me for electricity until no more money was left on prepaid account. Later I got a small refund check. — Prepaid not so good. from Roma TX
As far a prepaid goes this company is AWESOME. Friendly customer service, always helpful and I love having Free Nights!!!!! — Chris Adeoye from Houston TX
I have been a customer for a few months and so far I am really loving it. My average bill is about $50 monthly. I have free lights from 9pm to 6am. Rarely home during the day so it works out well for me! — Happy camper from Houston TX
4-5 Star Reviews: 33 (73%)
Never had a chance to try it out since I changed apartment within the following day and turned off all power and still they were charging me for electricity until no more money was left on prepaid account. Later I got a small refund check.
3-4 Star Reviews: 2 (4%)
It takes forever for them to answer the phone. But the customer service representative was nice and understanding and helped me within minutes of answering
2-3 Star Reviews: 2 (4%)
I don't know how they get my consumption. They keep charging me a lot even when I'm out with the A/C turned off. The charges are not consistence, I'm out the hole day, then they tell me my consumption is more in the day than the night.
1-2 Star Reviews: 9 (20%)
Terrible price gouging prepaid electric company.
Acacia Energy News
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Acacia Energy FAQs
What is the cheapest plan that Acacia Energy has?
The cheapest plan Acacia Energy has is Free Nights, with rates starting at 12.4¢. This is a 1 month plan. You can find details for that plan here.
Where can I order Acacia Energy electricity?
Acacia Energy has electricity plans in Texas
Where can I order Acacia Energy natural gas?
Acacia Energy does not have any natural gas plans
What do customers think about Acacia Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Acacia Energy customer review is 3.2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!