Acacia Energy Customer Reviews

Everything is easy about set up, billing, and reaching customer service. Also best rates available. Im Only ever going to use these guys.

It's bent a wonderful experience. The service is great and im fully satisfied.

I wish that I had known about Acacia Energy before I wasted a bunch of money with Ambit.

Very good company and they work with you too.

A1 customer service! Friendly efficient and a strong willingness to ensure customer satisfaction!

As far a prepaid goes this company is AWESOME. Friendly customer service, always helpful and I love having Free Nights!!!!!

I have been a customer for a few months and so far I am really loving it. My average bill is about $50 monthly. I have free lights from 9pm to 6am. Rarely home during the day so it works out well for me!

Wonderful very understanding

Not only do they connect services quickly and smoothly, but their customer service team is awesome! Everytime I call, I am pleased with the outcome. And Corey (regional supervisor I believe) rocks! I had an issue and needed help due to unforeseen circumstances, and Corey jumped on it immediatly and came up with a plan. Even when I call and ask stupid questions needing it explained further, every agent I've spoken with has been polite And professional. Thanks ACACIA!

Luis was very helpful & my service was on with the next hour. Thanks again

Fair price, easy ordering

Never had a chance to try it out since I changed apartment within the following day and turned off all power and still they were charging me for electricity until no more money was left on prepaid account. Later I got a small refund check.

I had to switch the electric into my name but wanted to explore all my options and get the most for my money. I got the prepaid plan, thinking it would do until I did my research. Best thing I could have done because I am Completely happy with the service, deals, cost, etc.. I am staying and I have recommended this company and advised others to give it a try.

Great supervisors and customer service representative are so helpful

Billing is all transparent. Customer service is always very helpful and give me options to help with any issue I may have. I have been using Acacia for 5 years. I switched once, but switched back within 3 months.

I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful

I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful

Love the Rep's

Ambrosio is awesome.

It takes forever for them to answer the phone. But the customer service representative was nice and understanding and helped me within minutes of answering

They are ok for prepaid. Didn't know that you had to pay 50 dollars to avoid a service fee when you pay.

I have to pay every 4-5 days. I feel all I pay is my electricity bill

acacia is a reliable prepaid service they let you know exactly where u are on your account i have not had any bad experience so far.

I have tried to keep a close watch on my electricity usage, and usually put 60 to 120 a week on my account. Used to I would put 120 on my account and it would last to weeks, but over the last 7 to 8 months I've noticed my accounts were drained withing a week. And I would have to request assistance. So i just got through going over all my daily summary messages and found out, that after taking off my "free usage amount" i was being charged DOUBLE!! That's right instead of the 12.7/1000kWh, I am being charged 25.4/1000kWh exactly. I am fighting this review as a warning. I just sent an email to customer service asking them to correct there mistake and credit the overcharges back to my account and fix the issue. I'm waiting on a reply. Please keep a close eye on you accounts. It may be a simple error. But it has been costly to me. Paying as much as 430/month to 260/ month for electricity that should be half that. Based on what their plans say they charge.

I just hate it i have 4kids i pay over 50 a week its insane

Prices are high, disconnect when they made the system work against you, charge for random stuff you put money in the account and they take it away saying oh well thats a charge from the previous days it just hadnt updated yet so you can go negative and they can disconnect you to charge you their outrageous fees. Stay away unless you have 300 every other day to pay just to keep your lights on.

We ordered service for our apartment and within 2 weeks, we received a refund check (not even for the entire amount we paid). When we logged into our account, we paid the amount due. Apparently, there is a different amount you are required to pay and if you don't pay it, they close your account. Tried calling customer service many times, only to be disconnected every time we reached a person. Not worth the trouble. Try Tara Energy instead.

Ive literally paid about 500 in under 3 weeks using pay as you go with free nights smh. They text dang near everyday to disconnect servicerates are too highplus they have a hold on my account so I cant switch companies

I've had acacia for over 3 mths now and just this month alone I've paid over $500. I've tryied to switch company and they put a lock on my meter so I can't even switch if I wanted to.. every couple days I get a disconnection message on my phone and I just paid them 200 no way 2 days later they turning my shit of.. don't be stupid like me skip this company if u wanna save your money

These people are Rude and don't give a damn about helping. Plus I'm always putting money on lights rates high.

Terrible price gouging prepaid electric company.

They turned on elec on a prepaid account with my debit card, then when i called every day to see what our bal was - i never went over, but when our elec co turned our elec back on they sent me a bill of over 100$ which is impossible - i said i wanted it to cut off when $ ran out!

I call them everytime to ask where the hell does my money go to, i work out of town i havent been home in the past 2 months due to my job, before i left i deposited 250.00$ in my account now im at 67.88$ how the f--- does my whole money goes away literally NOBODY has access to my home there is NO WAY and they have no Right to do that, i want my money back makes me want to sue this company because it's a fraud y'all are stealing our money

I had the worst experience with acacia. I was told because the apt put me in the wrong apt that it was goi g to be fees after fees just to transfer the apt same complex. I felt that was unfair. So with me paying all else that applies with this apt needless to say im broke so just cancel the service give me back my money.. I COULDNT EVEN GET THAT.. SO SOMEBODY ELSE IS LIVING OFF ME..??? YOUR CUSTOMER SERVICE IS TRASH!! TOOK ME TWO WEEKS TO GET IN TOUCH WITH A SUPERVISOR AND HIM AND HIS ATTITUDE WAS TRASH.. I was told since "its an external mess up I just wont get any of my money back" true it was.. But not mine and i know the apt is not going to pay for it!! I FEEL SO BAD I SPENT MY TIME AND HARD EARNED MONEY WITH THIS COMPANY NEVER AGAIN.. #LETMESEEIFICANMAKETHIS VIRAL

Easy setup and inexpensive at first. Its a hit or miss In regards to customer service. If its not Sean or Corey , good luck! I was paying $13 -14 for daily usage when i cut ties . I was between $5-6 when i started. Their billing cycle is very complex and to this day I still don't understand how my usage justified close to 400.00 a month. Cents per kw rose constantly through out my tenure with Acacia. They are listed and blocked through my phone provider as Possible Scam. So i had to call to unblock them to receive my texts and calls. Never again with this Corporate TRAP.