Acacia Energy Customer Reviews
We've been collecting customer reviews for Acacia Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Acacia Energy Customer Ratings:
Average of Acacia Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Acacia Energy | 3.8/5 | 60 |
Acacia Energy Reviews:
60 total reviews for Acacia Energy.
| Star Rating | Ratings and Link |
|---|---|
| 29 5 star reviews | |
| 11 4 star reviews | |
| 3 3 star reviews | |
| 3 2 star reviews | |
| 14 1 star reviews |
Energy Plans from Acacia Energy competitors
Unlike Acacia Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| 4Change Energy | 24/months | 12.5¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| 4Change Energy | 24/months | 12.5¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
Great company & super helpful
The whole process was fast and simple
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5 Star Reviews
has 29 five star eviews.
Great provider
A1 customer service! Friendly efficient and a strong willingness to ensure customer satisfaction!
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Great customer service every time
Acacia Energy is the best Energy provider I have ever had. Always helping me through each situation no matter what the problem is they will see you through every time No matter how much money you have or don't have in your account
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So far So Good
So far I Havent Had any trouble with Acacia. I have the Free Nights Plan . My daily Usage varies but usually very Low. They alert U each time about Ur bill which makes it easy to keep up with ..My Bill is No longer at $600 because I switched over to this energy company! Over all Im pretty satisfied!! ! Customer service rep. Was Really helpful & Nice. Thanks Ambrosio
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Good Help
Was there thru all Steps of Enrollment. And when there was an mishap between the City and Centerpoint. Acacia was right there . Thankyou
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Best energy supplier experience
Everything is easy about set up, billing, and reaching customer service. Also best rates available. Im Only ever going to use these guys.
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My review
It's bent a wonderful experience. The service is great and im fully satisfied.
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Much better than Ambit!
I wish that I had known about Acacia Energy before I wasted a bunch of money with Ambit.
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Great prepaid company
Very good company and they work with you too.
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4 Star Reviews
has 1 four star eviews.
Okay
It takes forever for them to answer the phone. But the customer service representative was nice and understanding and helped me within minutes of answering
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3 Star Reviews
has 0 three star eviews.
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2 Star Reviews
has 1 two star eviews.
Charged double per kWh every day for a year
I have tried to keep a close watch on my electricity usage, and usually put 60 to 120 a week on my account. Used to I would put 120 on my account and it would last to weeks, but over the last 7 to 8 months I've noticed my accounts were drained withing a week. And I would have to request assistance. So i just got through going over all my daily summary messages and found out, that after taking off my "free usage amount" i was being charged DOUBLE!! That's right instead of the 12.7/1000kWh, I am being charged 25.4/1000kWh exactly. I am fighting this review as a warning. I just sent an email to customer service asking them to correct there mistake and credit the overcharges back to my account and fix the issue. I'm waiting on a reply. Please keep a close eye on you accounts. It may be a simple error. But it has been costly to me. Paying as much as 430/month to 260/ month for electricity that should be half that. Based on what their plans say they charge.
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1 Star Reviews
has 11 one star eviews.
Price Gouging Electric Company
Terrible price gouging prepaid electric company.
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Worst company ever
Prices are high, disconnect when they made the system work against you, charge for random stuff you put money in the account and they take it away saying oh well thats a charge from the previous days it just hadnt updated yet so you can go negative and they can disconnect you to charge you their outrageous fees. Stay away unless you have 300 every other day to pay just to keep your lights on.
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Keep Looking
We ordered service for our apartment and within 2 weeks, we received a refund check (not even for the entire amount we paid). When we logged into our account, we paid the amount due. Apparently, there is a different amount you are required to pay and if you don't pay it, they close your account. Tried calling customer service many times, only to be disconnected every time we reached a person. Not worth the trouble. Try Tara Energy instead.
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This company is a scam..
I've had acacia for over 3 mths now and just this month alone I've paid over $500. I've tryied to switch company and they put a lock on my meter so I can't even switch if I wanted to.. every couple days I get a disconnection message on my phone and I just paid them 200 no way 2 days later they turning my shit of.. don't be stupid like me skip this company if u wanna save your money
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