The best review categories for Acacia Energy are the order experience, with an average of 3.4 stars, and their customer service, with an average of 3.2 stars.
Recent Good Review from Warren white
My review
| It's bent a wonderful experience. The service is great and im fully satisfied. | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Warren White
from
Houston, TX
on
May 7th, 2022
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
My review
| It's bent a wonderful experience. The service is great and im fully satisfied. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Warren White
from
Houston, TX
on
May 7th, 2022
Much better than Ambit!
| I wish that I had known about Acacia Energy before I wasted a bunch of money with Ambit. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chris K
from
Corpus Christi, TX
on
January 6th, 2022
Great prepaid company
| Very good company and they work with you too. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Yudaya
from
Houston, TX
on
September 16th, 2020
Great provider
| A1 customer service! Friendly efficient and a strong willingness to ensure customer satisfaction! | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Adi W.
from
Dallas, TX
on
August 10th, 2020
I love this light company
| As far a prepaid goes this company is AWESOME. Friendly customer service, always helpful and I love having Free Nights!!!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chris Adeoye
from
Houston, TX
on
March 9th, 2020
Enjoying my free electricity
| I have been a customer for a few months and so far I am really loving it. My average bill is about $50 monthly. I have free lights from 9pm to 6am. Rarely home during the day so it works out well for me! | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Happy Camper
from
Houston, TX
on
December 2nd, 2019
Rating
| Wonderful very understanding | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pamela
from
La Marque, TX
on
November 17th, 2019
One word... Amazing!
| Not only do they connect services quickly and smoothly, but their customer service team is awesome! Everytime I call, I am pleased with the outcome. And Corey (regional supervisor I believe) rocks! I had an issue and needed help due to unforeseen circumstances, and Corey jumped on it immediatly and came up with a plan. Even when I call and ask stupid questions needing it explained further, every agent I've spoken with has been polite And professional. Thanks ACACIA! | |||
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| Account Management | |
| Likely to recommend |
—
Colleen K.
from
Wallis, TX
on
May 7th, 2019
Good Service
| Luis was very helpful & my service was on with the next hour. Thanks again | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Luis
from
Houston, TX
on
October 29th, 2018
Great customer service
| I've been with them for a while now and there really a great company to use.. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jessica Robinson
from
Irving, TX
on
April 17th, 2018
Most Recent 4 Star Reviews
10 Customer Reviews Written Overall
| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
Fair price
| Fair price, easy ordering | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Locker
from
Houston, TX
on
August 17th, 2020
Undecided
| Never had a chance to try it out since I changed apartment within the following day and turned off all power and still they were charging me for electricity until no more money was left on prepaid account. Later I got a small refund check. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Prepaid Not So Good.
from
Roma, TX
on
April 21st, 2020
Top prepaid service
| I had to switch the electric into my name but wanted to explore all my options and get the most for my money. I got the prepaid plan, thinking it would do until I did my research. Best thing I could have done because I am Completely happy with the service, deals, cost, etc.. I am staying and I have recommended this company and advised others to give it a try. | |||
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| Order Experience | |
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| Likely to recommend |
—
Renee
from
Dallas, TX
on
August 5th, 2019
Great energy provider
| Great supervisors and customer service representative are so helpful | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rosalind Griffin Account154470
from
Dallas, TX
on
September 20th, 2018
Honest electric company
| Billing is all transparent. Customer service is always very helpful and give me options to help with any issue I may have. I have been using Acacia for 5 years. I switched once, but switched back within 3 months. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Briwn, C
from
Jacksonville, TX
on
April 30th, 2018
Acacia energy I love you
| I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rosalind Griffin Account 154470
from
Dallas, TX
on
March 11th, 2018
Acacia energy I love you
| I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rosalind Griffin Account 154470
from
Dallas, TX
on
March 11th, 2018
Love acacia
|
Love the Rep's |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rosalind Griffin
from
Dallas, TX
on
March 11th, 2018
Ambrosio is awesome
|
Ambrosio is awesome. He puts the bro in AmBROsio Acct #166944 |
|||
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| Account Management | |
| Likely to recommend |
—
Adam Rylands
from
Houston, TX
on
March 1st, 2018
Okay
| It takes forever for them to answer the phone. But the customer service representative was nice and understanding and helped me within minutes of answering | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ambrosio
from
Hillsboro, TX
on
February 14th, 2018
Most Recent 3 Star Reviews
3 Customer Reviews Written Overall
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| Likely to recommend |
Would probably prefer a postpaid
| They are ok for prepaid. Didn't know that you had to pay 50 dollars to avoid a service fee when you pay. | |||
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| Order Experience | |
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| Likely to recommend |
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They Are Ok For Prepay Read Fine Print
from
Dallas, TX
on
December 24th, 2021
Sky High Prices
| I have to pay every 4-5 days. I feel all I pay is my electricity bill | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Iliana Perez
from
Mcallen, TX
on
August 7th, 2020
Its been good
| acacia is a reliable prepaid service they let you know exactly where u are on your account i have not had any bad experience so far. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Shavonda Lewis
from
Dallas, TX
on
February 11th, 2018
Most Recent 2 Star Reviews
3 Customer Reviews Written Overall
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| Likely to recommend |
Charged double per kWh every day for a year
| I have tried to keep a close watch on my electricity usage, and usually put 60 to 120 a week on my account. Used to I would put 120 on my account and it would last to weeks, but over the last 7 to 8 months I've noticed my accounts were drained withing a week. And I would have to request assistance. So i just got through going over all my daily summary messages and found out, that after taking off my "free usage amount" i was being charged DOUBLE!! That's right instead of the 12.7/1000kWh, I am being charged 25.4/1000kWh exactly. I am fighting this review as a warning. I just sent an email to customer service asking them to correct there mistake and credit the overcharges back to my account and fix the issue. I'm waiting on a reply. Please keep a close eye on you accounts. It may be a simple error. But it has been costly to me. Paying as much as 430/month to 260/ month for electricity that should be half that. Based on what their plans say they charge. | |||
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| Likely to recommend |
—
John
from
Whitehouse, TX
on
December 26th, 2020
Not reccomended
| I don't know how they get my consumption. They keep charging me a lot even when I'm out with the A/C turned off. The charges are not consistence, I'm out the hole day, then they tell me my consumption is more in the day than the night. | |||
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| Order Experience | |
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| Likely to recommend |
—
Holvin
from
Houston, TX
on
June 5th, 2019
Thank you for taking the time to discuss your usage and billing with us today Mr. Montalvo. Per our conversation, we have confirmed that your consumption has significantly decreased while you turn off your A/C unit. In addition we have emailed you a copy of your daily kwh usage and charges. Thank you for providing us the opportunity to address your issue. Please do not hesitate to contact us if you have any further questions.
— Acacia Energy
I really do not want it anymore
| I just hate it i have 4kids i pay over 50 a week its insane | |||
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| Likely to recommend |
—
Janice Clay
from
Rowlett, TX
on
March 18th, 2018
| Plans & Pricing | |
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| Account Management | |
| Likely to recommend |
This company is a SCAM
| Ive literally paid about 500 in under 3 weeks using pay as you go with free nights smh. They text dang near everyday to disconnect servicerates are too highplus they have a hold on my account so I cant switch companies | |||
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| Likely to recommend |
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Scam
from
Dallas, TX
on
February 17th, 2022
This company is a scam..
| I've had acacia for over 3 mths now and just this month alone I've paid over $500. I've tryied to switch company and they put a lock on my meter so I can't even switch if I wanted to.. every couple days I get a disconnection message on my phone and I just paid them 200 no way 2 days later they turning my shit of.. don't be stupid like me skip this company if u wanna save your money | |||
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| Likely to recommend |
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I Paid Over 500 A Mths And Still Every 2 Days Get My Shit Disconnected
from
Palestine, TX
on
September 17th, 2021
Trash Customer Service
| These people are Rude and don't give a damn about helping. Plus I'm always putting money on lights rates high. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Marcus
from
Pasadena, TX
on
August 4th, 2021
Price Gouging Electric Company
| Terrible price gouging prepaid electric company. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Price Gouging Electric Company
from
League City, TX
on
March 21st, 2020
I had a balance on a pre-paid elec account
|
They turned on elec on a prepaid account with my debit card, then when i called every day to see what our bal was - i never went over, but when our elec co turned our elec back on they sent me a bill of over 100$ which is impossible - i said i wanted it to cut off when $ ran out! So this company wrongefully charged me & put bal due on my credit - making my score lowet & the only thing bad on my account! |
|||
| Plans & Pricing | |
| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Shannon (paid For Shelly Pickerell)
from
Dallas, TX
on
November 20th, 2019
Liars!!!
| I call them everytime to ask where the hell does my money go to, i work out of town i havent been home in the past 2 months due to my job, before i left i deposited 250.00$ in my account now im at 67.88$ how the f--- does my whole money goes away literally NOBODY has access to my home there is NO WAY and they have no Right to do that, i want my money back makes me want to sue this company because it's a fraud y'all are stealing our money | |||
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| Likely to recommend |
—
I Hate This Service
from
Houston, TX
on
November 11th, 2019
This is the worst electric company
| I had the worst experience with acacia. I was told because the apt put me in the wrong apt that it was goi g to be fees after fees just to transfer the apt same complex. I felt that was unfair. So with me paying all else that applies with this apt needless to say im broke so just cancel the service give me back my money.. I COULDNT EVEN GET THAT.. SO SOMEBODY ELSE IS LIVING OFF ME..??? YOUR CUSTOMER SERVICE IS TRASH!! TOOK ME TWO WEEKS TO GET IN TOUCH WITH A SUPERVISOR AND HIM AND HIS ATTITUDE WAS TRASH.. I was told since "its an external mess up I just wont get any of my money back" true it was.. But not mine and i know the apt is not going to pay for it!! I FEEL SO BAD I SPENT MY TIME AND HARD EARNED MONEY WITH THIS COMPANY NEVER AGAIN.. #LETMESEEIFICANMAKETHIS VIRAL | |||
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| Likely to recommend |
—
Your Company Is Trash!!
from
Dallas, TX
on
September 6th, 2019
Predatory Rates and misleading Contracts STAY AWAY!
| Easy setup and inexpensive at first. Its a hit or miss In regards to customer service. If its not Sean or Corey , good luck! I was paying $13 -14 for daily usage when i cut ties . I was between $5-6 when i started. Their billing cycle is very complex and to this day I still don't understand how my usage justified close to 400.00 a month. Cents per kw rose constantly through out my tenure with Acacia. They are listed and blocked through my phone provider as Possible Scam. So i had to call to unblock them to receive my texts and calls. Never again with this Corporate TRAP. | |||
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| Likely to recommend |
—
Anon
from
Dallas, TX
on
July 12th, 2019
Worst they are a rip off
| Worst company ever they are a rip off.My electric was 7 dollars a day with my air on 74.I was living in a 3 bedroom duplex.Now i switched back to payless power and live in a 4 bedroom house and only pay almost 3 dollars a day with my air on 71 | |||
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| Likely to recommend |
—
Rip Off
from
Killeen, TX
on
March 29th, 2018
Tymay Florence, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have endured. We have attempt to contact you to further discuss your account and concerns but have been unsuccessful. Our records indicate that your daily charges while with Acacia Energy were also in the $3 a day range. Many consumers had an increase in usage from December thru February due to lower temperatures than normal. Acacia Energy has also always offered payment assistance to assist consumer when needed. We would like the opportunity to better address your concerns and are available at (855) 447-2946 when you are available to discuss. This line goes directly to our executive team. You can also email us at customerconcerns@acaciaenergy.com.
— Acacia Energy
SCAMMER ALERT
| I'm charged at least $10 a day. I don't own a TV or Computer yet being that i just relocated here to start over. I have an Efficiency apartment with the only appliance being a refrigerator. I'm not running the central air unit because it's not cold or hot outside. I've been here for 3 days and they have got me for $50 with a disconnect set for tomorrow! I sleep during the day and only turn on my lights at 8pm to get ready for my overnight job. PLEASE DO NOT MAKE MY MISTAKE. | |||
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| Likely to recommend |
—
Marcus
from
Dallas, TX
on
December 19th, 2017
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