Energy Texas Customer Reviews

Initially, I had a few questions when I signed up and the customer support really helped me. I was able to lock in a great rate.

Excellent service

So far our bill has been lower than what we were paying. It is nice to be able to budget our bill with our plan.

I was searching for energy plans, came across Energy Texas, they not only offered affordable plan but also first month was free plus there are other bill credits.

Easy to sign up, simplified account management, understandable billing.

Energy Texas is fast, and simple to sign up. Immediate response. Easy to pay. Website is exceptional. Easy to find whatever you need to know. Rates are now good.

Energy Texas is easy to work with. They have straight forward pricing and great rates. They DO NOT have ridiculous terms that require a minimum usage to get the great rate. They even give you a discount if you reduce your usage during high demand. The gravy on top is that it all of the energy is from renewable sources.

So far so good. Time will tell.

Getting multiple Welcome eMails spread out over the last months made me a bit uneasy. Also, 3 payment notification for zero dollars. Thanks for eventually sending an apology.

Customer service hours not compatible with other service providers. Wasn't told in advance of the good promo I was to receive.

I did not know what I was looking for only that I needed electricity. It did not take long to find rates, conditions, and information on green suppliers on the Texas Electricity Ratings website. After reading about all of providers in my area I made a decision and so far I am pleased with my provider.

So far its been a great experience, excellent price per kilowatt and very low bills!! Just what we was looking for. I only gave customer service 4 stars because we havent had any contact with them.

I was able to establish service & all online. When I had a question, customer service was able to help in one call. This has been the BEST experience with an electric company I have ever had!!

The sign up process for this service was fast and easy.

First bill wasn't recieved in time to pay on time ,haven't got second bill yet

Disconnect notice on bill paid early..thought it crossed in mail but website the day before showed pd then We get another disconnect notice for March 22.....all paid by bank check online..

Too expensive, Too expensive, Too expensive

Doubled my electric bill in the first month and then again the second month so I switched. Thinking of suing.

Requested change of service location when I moved. Received acknowledgment that service location was changed. Due to auto pay I never thought anymore about it until I received a bill for electrical service from my apartment management office. After review, I found that bill still showed old service location. Called customer service and they verified that they had not changed my service location but verified that they had told me the change had been made. I was told the new service location would be made tomorrow and that the payments I had made on service at my old location would be refunded. I asked and was told I would receive email confirmation of the change and the refund by the end of the day. I also requested to speak to a supervisor and was told that one would call me in a few minutes . End of the day came and no email acknowledgment received nor the requested call from a supervisor. Very disappointed in Energy Texas customer service!

I have had Energy Texas for 2 months. Both times the bill has been late for me to pay on time and they have conveniently "lost" one of my payments and shut of my power without warning. I told them they did not loose the payment because they cashed the check I have a copy of the deposited check. I just happened to come home for lunch to find the power out but it is over 100 degrees in June I could have come home to a dead pet. They clearly do not have it together. Would not recommend.

This is nonsense. Electricity was disconnected. I have been dealing with them (Energy Texas) since 6/6 to remove an early termination fee since I transferred my Services to a new address in May , I did not cancel. Spoke to someone on 6/6. She claimed to not have my initial address where I had service but finally found it as she wanted me to provide proof that I moved - this didnt make sense since I had service with them at both addresses. I received 2 more bills with different amounts with different due dates. I emailed them, waited for a response for 2 days, didnt here from anyone w and finally heard back after a 2nd email was sent. It was finally adjusted last week and I paid the bill right way. It wasnt even due until today. My electricity was cut off today. Centerline told me it was because of non pAyment and I needed to call Energy Texas. Energy Texas is now saying it was a transfer issue and that it why it was disconnected. I moved in May, why is this a transfer issue in June. This is just ridiculous.

I tried to set up an account with them, only to be told they cannot verify my identity and I must pay an extra deposit. Checking the company they use, Experian, confirmed that there is no issues with my credit or account, but Energy Texas was unable or unwilling to address this in any way and continued to insist there was no issue, they can't troubleshoot or bypass, and they must receive the deposit.