Energy Texas Customer Reviews

We've been collecting customer reviews for Energy Texas so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our Energy Texas Ratings page.

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Energy Texas's Customer Reviews Summary

Energy Texas Scores and Ratings:

Texas Electricity Ratings Overall Score for Energy Texas

4.3 / 5

Energy Texas Reviews

36 Reviews for Energy Texas

36

total reviews

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What People Are Asking About Reviews for Energy Texas?

Is Energy Texas good?

Energy Texas is generally rated with an average user review of 3.3/5.0 stars. They have a wide variety of energy plans suited to any energy need starting from rates as low as 7.6¢/kWh!

Is Energy Texas expensive?

Energy Texas has energy plans starting as low as 7.3¢/kWh with their Moving Made Easy. The average Energy Texas plan rate is 11.78¢/kWh. The average rate for energy plans across other retail providers is 11.5¢/kWh.

Who is the best electricity provider in Texas?

The best electricity providers are:



Energy Texas vs. TXU - Which is better?

Here are the comparisons between TXU and Energy Texas:

TXU Energy Texas
Plan Count 10 6
Average Rate 15.77¢/kWh 11.12¢/kWh
Average MRC $2.99 $4.95
Plan Types Fixed Rate
Month-to-Month
Tiered Rate
Fixed Rate
Month-to-Month
Cheapest 12 Month Plan Clear Deal 12
from 11.50¢/kWh.
Come & Take It 12
from 10.50¢/kWh.
Cheapest 24 Month Plan Clear Deal 24
from 12.50¢/kWh.
Bigger Than Texas 24
from 11.30¢/kWh.
Number of Green Plans 0 6

Energy Texas vs. Reliant - Which is better?

Here are the comparisons between Reliant and Energy Texas:

Reliant Energy Texas
Plan Count 5 6
Average Rate 12.72¢/kWh 11.12¢/kWh
Average MRC $3.98 $4.95
Plan Types Fixed Rate
N/A
Fixed Rate
Month-to-Month
Cheapest 12 Month Plan Conservation 12 plan
from 12.50¢/kWh.
Come & Take It 12
from 10.50¢/kWh.
Cheapest 24 Month Plan Reliant Conservation 24 plan
from 12.50¢/kWh.
Bigger Than Texas 24
from 11.30¢/kWh.
Number of Green Plans 0 6

Does Energy Texas take reviews seriously?

Energy Texas has an average user review of 3.3 / 5.0 stars; they respond to 83% of their customer's reviews.

How do I leave a review for Energy Texas?

At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running Energy Texas customer review communities around. With 36 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Energy Texas customer and would like to make yourself heard, then you are welcome to leave a review on our Energy Texas Customer Reviews Page.



Recent Good Review from JP

Overall Rating
Tyrone
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great Service

TW from Lancaster, TX on December 21st, 2022
Thanks for being an Energy Texas customer!
— Energy Texas
Overall Rating
Review
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Its very good.

Reviewer from Big Spring, TX on December 13th, 2022
Thanks! We're glad you joined our herd!
— Energy Texas
Overall Rating
New Customer Impressions
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far, I love this provider! Great rates, great plans, Great customer support Rep (Edy), Liberal non-expiring Solar Buy-Back, Fun Texas-centric attitude. I can't imagine why all this would change but, should it, I'll update my review.

Mike S from Plano, TX on November 12th, 2022
Thanks for the feedback Mike!
— Energy Texas
Overall Rating
Great Experience and a Great deal
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Initially, I had a few questions when I signed up and the customer support really helped me. I was able to lock in a great rate.

Matt from Spring, TX on October 2nd, 2022
Overall Rating
Excellent service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Excellent service

Shahid Javed from Houston, TX on June 23rd, 2022
Overall Rating
Texas Energy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far our bill has been lower than what we were paying. It is nice to be able to budget our bill with our plan.

Megan Clark from Red Oak, TX on May 24th, 2022
Overall Rating
Cheap rates, amazing service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I was searching for energy plans, came across Energy Texas, they not only offered affordable plan but also first month was free plus there are other bill credits.

Noman from Plano, TX on May 24th, 2022
Overall Rating
Happy we moved over to Energy Texas!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Easy to sign up, simplified account management, understandable billing.

JC from Sugar Land, TX on May 23rd, 2022
Overall Rating
Quick, simple, and fast
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Energy Texas is fast, and simple to sign up. Immediate response. Easy to pay. Website is exceptional. Easy to find whatever you need to know. Rates are now good.

Richard Wall from Harker Heights, TX on May 21st, 2022
Overall Rating
Finally an Energy Company with Great Prices and No Gimmicks
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Energy Texas is easy to work with. They have straight forward pricing and great rates. They DO NOT have ridiculous terms that require a minimum usage to get the great rate. They even give you a discount if you reduce your usage during high demand. The gravy on top is that it all of the energy is from renewable sources.

Wayne from Houston, TX on April 23rd, 2022
Overall Rating
Still Reviewing
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far so good. Time will tell.

JP from Odessa, TX on January 19th, 2023
Overall Rating
Uneasy about random automated eMails
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Getting multiple Welcome eMails spread out over the last months made me a bit uneasy. Also, 3 payment notification for zero dollars. Thanks for eventually sending an apology.


Computer/automated eMail system at TX Energy is a bit communication happy.

UL from 86405 on August 8th, 2022
Overall Rating
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Jared Simmons from Kenedy, TX on May 28th, 2022
Overall Rating
So Far So Good
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Customer service hours not compatible with other service providers. Wasn't told in advance of the good promo I was to receive.

Linda D. from Grand Prairie, TX on May 5th, 2022
Overall Rating
Newcomer to Texas energy finds the best plan
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I did not know what I was looking for only that I needed electricity. It did not take long to find rates, conditions, and information on green suppliers on the Texas Electricity Ratings website. After reading about all of providers in my area I made a decision and so far I am pleased with my provider.

Ray James from Abilene, TX on April 18th, 2022
Overall Rating
So far!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far its been a great experience, excellent price per kilowatt and very low bills!! Just what we was looking for. I only gave customer service 4 stars because we havent had any contact with them.

William from Aransas Pass, TX on March 20th, 2022
Overall Rating
Great Experience
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I was able to establish service & all online. When I had a question, customer service was able to help in one call. This has been the BEST experience with an electric company I have ever had!!

Melissa from San Antonio, TX on February 27th, 2022
Overall Rating
Great price but costumer service need to improve
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Very trust price and rates , but costumer care need to improve. When i call the costumer care , i felt the tape record looks like a scam . Web site online account doesn't work well. i tried many time to reset password but i couldn't receive a link to reset it. I hope they will fix them asap.. i give 5 star to their fair price. the others looks cheap but you will never pay that rate..

Erkan from Sachse, TX on January 24th, 2022
Thanks for the review! We want to serve our fellow Texans with fair, no bull pricing. We are always working to improve our customers' experience both online and offline. We appreciate the feedback and will reach out to you for more details about your experience.
— Energy Texas
Overall Rating
Sign Up For Service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

The sign up process for this service was fast and easy.

Gary M from Richardson, TX on June 29th, 2022
Overall Rating
Steve
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

First bill wasn't recieved in time to pay on time ,haven't got second bill yet

Steve from Irving, TX on May 6th, 2022
Overall Rating
Book Keeping
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Disconnect notice on bill paid early..thought it crossed in mail but website the day before showed pd then We get another disconnect notice for March 22.....all paid by bank check online..

Robert A Burgess from Tomball, TX on March 22nd, 2022
Overall Rating
Too expenaive
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Too expensive, Too expensive, Too expensive

Nisha from Fort Worth, TX on August 6th, 2022
Overall Rating
Incompetent
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I wanted to go with Energy Texas as a result of the poor experience I've had with other utility providers. Energy Texas was completely incompetent. I was unable to transfer my service to them.

Shuji from Houston, TX on April 17th, 2023
Hi Shuji. I can understand your frustration. It looks like your USPS address has a different address in ERCOT which is where the confusion came from with our Customer Care Representative. One of our Tier 2 Escalations Agents will be reaching out to you to resolve this problem. We hope you reconsider your position.
— Energy Texas
Overall Rating
Disabled Veteran received rude and horrible service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

As stated above i am a disabled combat veteran, who is on a pension and get paid at the first of every month. Energy texas bills on the 28th of every month and charges me a late fee every month. when i called to see if i could change the due date 4 days i was told no, no way, not happening.


when i explained my situation, i was told no again. when i asked if they were ok with continuing to charge me late fees, the answer was yes. this is a greed driven company who is not willing to change a due date , but are very willling to continue to make extra money off of disabled veterans or anyone who is on a pension and gets paid on the 1st of the month. when i asked about breaking the contract of course they want an extra $150 go figure. i have sent emails and no reply. Texas Veterans save your time and money and find a different company to do business with, even if it costs a little more.

Chris from Clyde, TX on December 5th, 2022
Hi Chris - We appreciate your feedback and understand how that can be frustrating. We currently do not offer an option to pick your due date, but do offer a levelized billing option which may help your situation. One of our Customer Care agents will be in touch to help find a resolution!
— Energy Texas
Overall Rating
Ripoff
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I mailed my first payment on the 10th, and it was due on the 17th. On the 18th, I got an email from them saying my payment was late. I checked my bank and my check cleared on the 17th. I contacted them, and they said my payment was late because they didn't process it until the 18th. That is just plain BS, they had to have received my check before the due date in order for it clear. Got my next bill and they had charged me a late fee! This company's game plan is to rip people off.

Sue P from Tyler, TX on October 31st, 2022
Hi Sue - we understand that is frustrating. We recommend allowing 7-10 business days for checks to arrive in the mail, process through our vendor, and apply to your account. I have gone ahead and credited your account. You will see the credit applied to your next bill that generates. I hope that provides resolution and that apart from that hiccup, you enjoy being part of our herd!
— Energy Texas
Overall Rating
Cheating company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Doubled my electric bill in the first month and then again the second month so I switched. Thinking of suing.

Crooks from Houston, TX on September 2nd, 2022
Overall Rating
Terrible customer service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Requested change of service location when I moved. Received acknowledgment that service location was changed. Due to auto pay I never thought anymore about it until I received a bill for electrical service from my apartment management office. After review, I found that bill still showed old service location. Called customer service and they verified that they had not changed my service location but verified that they had told me the change had been made. I was told the new service location would be made tomorrow and that the payments I had made on service at my old location would be refunded. I asked and was told I would receive email confirmation of the change and the refund by the end of the day. I also requested to speak to a supervisor and was told that one would call me in a few minutes . End of the day came and no email acknowledgment received nor the requested call from a supervisor. Very disappointed in Energy Texas customer service!

Disappointed Customer from Corpus Christi, TX on July 2nd, 2022
Overall Rating
If I could have given a zero I would have
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have had Energy Texas for 2 months. Both times the bill has been late for me to pay on time and they have conveniently "lost" one of my payments and shut of my power without warning. I told them they did not loose the payment because they cashed the check I have a copy of the deposited check. I just happened to come home for lunch to find the power out but it is over 100 degrees in June I could have come home to a dead pet. They clearly do not have it together. Would not recommend.

Mad Mom from Grapevine, TX on June 30th, 2022
Overall Rating
Nonsense
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

This is nonsense. Electricity was disconnected. I have been dealing with them (Energy Texas) since 6/6 to remove an early termination fee since I transferred my Services to a new address in May , I did not cancel. Spoke to someone on 6/6. She claimed to not have my initial address where I had service but finally found it as she wanted me to provide proof that I moved - this didnt make sense since I had service with them at both addresses. I received 2 more bills with different amounts with different due dates. I emailed them, waited for a response for 2 days, didnt here from anyone w and finally heard back after a 2nd email was sent. It was finally adjusted last week and I paid the bill right way. It wasnt even due until today. My electricity was cut off today. Centerline told me it was because of non pAyment and I needed to call Energy Texas. Energy Texas is now saying it was a transfer issue and that it why it was disconnected. I moved in May, why is this a transfer issue in June. This is just ridiculous.

Tricia from Houston, TX on June 20th, 2022
Overall Rating
Either broken system or scam
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I tried to set up an account with them, only to be told they cannot verify my identity and I must pay an extra deposit. Checking the company they use, Experian, confirmed that there is no issues with my credit or account, but Energy Texas was unable or unwilling to address this in any way and continued to insist there was no issue, they can't troubleshoot or bypass, and they must receive the deposit.



Bad system or scam, you decide.

A.Z. from Round Rock, TX on June 15th, 2022

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Price
AVG
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Type
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8.8¢
$0.00 monthly recurring charge
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Maxx Saver Select 24
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One Rate 24
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One Rate 12
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36 Inflation Fix
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Energy Texas Monthly
14.0¢
$4.95 monthly recurring charge
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The Gruene 18
11.9¢
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Bigger Than Texas 24
11.3¢
$4.95 monthly recurring charge
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Come & Take It 12
10.5¢
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Moving Made Easy
7.6¢
$4.95 monthly recurring charge
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Simple 6
17.9¢
$0.00 monthly recurring charge
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Premier 12
17.8¢
$0.00 monthly recurring charge
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