Energy Texas Customer Reviews
We've been collecting customer reviews for Energy Texas so you can get the inside scoop on what it's like to be a customer.
You can order Energy Texas Energy Plans online.
Ratings by Star
Energy Texas Customer Ratings:
Average of Energy Texas Customer Reviews submitted through Texas Electricity Ratings.
Energy Texas Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Energy Texas | 3.6/5 | 54 |
Energy Texas Reviews:
54 total reviews for Energy Texas.
| Star Rating | Ratings and Link |
|---|---|
| 24 5 star reviews | |
| 9 4 star reviews | |
| 4 3 star reviews | |
| 2 2 star reviews | |
| 15 1 star reviews |
Energy Texas Top Rated Plans
Energy Texas Plans for Houston
| Plan | Term | Rate |
|---|---|---|
| The Gruene 18 | 18/months | 18.3¢/kWh |
| 36 Inflation Fix | 36/months | 18.4¢/kWh |
| Bigger Than Texas 24 | 24/months | 18.5¢/kWh |
Dallas Energy Texas Plans
| Plan | Term | Rate |
|---|---|---|
| The Gruene 18 | 18/months | 17.7¢/kWh |
| 36 Inflation Fix | 36/months | 17.8¢/kWh |
| Bigger Than Texas 24 | 24/months | 17.9¢/kWh |
Featured Review
Great price but costumer service need to improve
Very trust price and rates , but costumer care need to improve. When i call the costumer care , i felt the tape record looks like a scam . Web site online account doesn't work well. i tried many time to reset password but i couldn't receive a link to reset it. I hope they will fix them asap.. i give 5 star to their fair price. the others looks cheap but you will never pay that rate..
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Energy Texas Reviews
5 Star Reviews
Energy Texas has 24 five star eviews.
Great power choice
I needed to switch providers in order to save money. I researched and located Energy Texas and received a lower price. I was able to do everything on line. The switch was effortless and the interface with the company has been easy, all handled on line.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Best Change Ever!
I have bounced around electric companies for years. Never been happy till now. After one free month because I signed up for paperless billing, I finally received a bill. Half the amount I was expecting. I am so happy with this company.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
First impressions
After only 1 month I am very satisfied with me electric plan.
It is all that was advertised. Keep it coming Energy Texas!
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Excellent service and pricing
We could not be happier with Energy Texas.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Switch Over
Left my previous supplier for this o e to save some money. So far so good.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Glad I made the switch to Energy Texas
Very easy to make the switch to Energy Texas, clear and exact communication. No hidden gotcha's either. Great customer portal, options and usable information.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Satisfied customer
Best energy company I've ever had, easy to communicate with, pricing won hands down over their competitors.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Satisfied customer
The easiest transfer, best price, totally satisfied with service and communication.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
New Customer Impressions
So far, I love this provider! Great rates, great plans, Great customer support Rep (Edy), Liberal non-expiring Solar Buy-Back, Fun Texas-centric attitude. I can't imagine why all this would change but, should it, I'll update my review.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Great Experience and a Great deal
Initially, I had a few questions when I signed up and the customer support really helped me. I was able to lock in a great rate.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Texas Energy
So far our bill has been lower than what we were paying. It is nice to be able to budget our bill with our plan.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Cheap rates, amazing service
I was searching for energy plans, came across Energy Texas, they not only offered affordable plan but also first month was free plus there are other bill credits.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Happy we moved over to Energy Texas!
Easy to sign up, simplified account management, understandable billing.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Quick, simple, and fast
Energy Texas is fast, and simple to sign up. Immediate response. Easy to pay. Website is exceptional. Easy to find whatever you need to know. Rates are now good.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Finally an Energy Company with Great Prices and No Gimmicks
Energy Texas is easy to work with. They have straight forward pricing and great rates. They DO NOT have ridiculous terms that require a minimum usage to get the great rate. They even give you a discount if you reduce your usage during high demand. The gravy on top is that it all of the energy is from renewable sources.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Energy Texas Reviews
4 Star Reviews
Energy Texas has 1 four star eviews.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Energy Texas Reviews
3 Star Reviews
Energy Texas has 0 three star eviews.
Energy Texas Reviews
2 Star Reviews
Energy Texas has 2 two star eviews.
Solar PV Owners looking for BuyBack Should Find Another provider
If you have a Solar PV System, stay away. They sold me on a good Solar Buyback plan that paid the same back to me as I paid, minus the Centerpoint charges and their monthly fee, then they changed it after only a few months on their plan. Yes, they gave me 30 days notice to leave the plan without penalty, but that was while I was still on the equal buyback option. After it actually changed and I saw what it did to my bill, I wanted to leave, but it was too late without the penalty. They should have let us see what a bill would look like with the new plan. In one month, when my bill should have been less because I produced more electricity, my bill went up about $66. There are better options and I can't leave without paying a $250 penalty. I lost respect for what I thought was going to be a great company.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Too expenaive
Too expensive, Too expensive, Too expensive
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Energy Texas Reviews
1 Star Reviews
Energy Texas has 6 one star eviews.
Thieves
I only went to energy texas due to their buy back program. I was very happy they first few months. Then they changed their solar "program" and this month I sent them over 250kw more than last month, but my credit dropped over 60% from the previous month. Called in to see if they could fix it. Nope. Its a program not the contract that changed. So if I'm unhappy i have to pay $500 to cancel the contract. There's a reason I hadn't heard of this company before. And now I know! Shady company. Do not do business with these smoke and mirrors theives
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Rewards program is bs
If you saving up for points make sure your account stays opened cause if not if you submit your points and close account they won't give you nothing. Sorry company happy to take money and you do what they say to get points and all cause before you get the card you close account they not gonna give you your money
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Disabled Veteran received rude and horrible service
As stated above i am a disabled combat veteran, who is on a pension and get paid at the first of every month. Energy texas bills on the 28th of every month and charges me a late fee every month. when i called to see if i could change the due date 4 days i was told no, no way, not happening.
when i explained my situation, i was told no again. when i asked if they were ok with continuing to charge me late fees, the answer was yes. this is a greed driven company who is not willing to change a due date , but are very willling to continue to make extra money off of disabled veterans or anyone who is on a pension and gets paid on the 1st of the month. when i asked about breaking the contract of course they want an extra $150 go figure. i have sent emails and no reply. Texas Veterans save your time and money and find a different company to do business with, even if it costs a little more.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Cheating company
Doubled my electric bill in the first month and then again the second month so I switched. Thinking of suing.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
If I could have given a zero I would have
I have had Energy Texas for 2 months. Both times the bill has been late for me to pay on time and they have conveniently "lost" one of my payments and shut of my power without warning. I told them they did not loose the payment because they cashed the check I have a copy of the deposited check. I just happened to come home for lunch to find the power out but it is over 100 degrees in June I could have come home to a dead pet. They clearly do not have it together. Would not recommend.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-
Nonsense
This is nonsense. Electricity was disconnected. I have been dealing with them (Energy Texas) since 6/6 to remove an early termination fee since I transferred my Services to a new address in May , I did not cancel. Spoke to someone on 6/6. She claimed to not have my initial address where I had service but finally found it as she wanted me to provide proof that I moved - this didnt make sense since I had service with them at both addresses. I received 2 more bills with different amounts with different due dates. I emailed them, waited for a response for 2 days, didnt here from anyone w and finally heard back after a 2nd email was sent. It was finally adjusted last week and I paid the bill right way. It wasnt even due until today. My electricity was cut off today. Centerline told me it was because of non pAyment and I needed to call Energy Texas. Energy Texas is now saying it was a transfer issue and that it why it was disconnected. I moved in May, why is this a transfer issue in June. This is just ridiculous.
- Plans & Pricing
-
- Order Experience
-
- Customer Service
-
- Account Management
-
- Likely to Recommend
-