The overall score for ENGIE is 1.63. Their best category was Market Perception where they earned a score of 2.47, while their worst rating came in at 1.00 in Communications. More detailed information on these ratings is available on our ENGIE Rating Detail page.
ENGIE Frequently Asked Questions
Texas electricity deregulation, and Retail Electricity Providers can be complicated.
To answer your frequently asked questions about ENGIE read on.
When you do something every day, you get good at it. Practice improves your skills and instincts. That’s why you can drive your car every day without a crash for years at a time. However, shopping for a cheap electricity rate is something you usually do once every year or two. That makes customer feedback about retail providers important in making your decision.
And when it comes to customer feedback, Power to Choose comes up short. Texas Electricity Ratings, on the other hand, gives you ample information to use the wisdom and experience other customers have had. Use their knowledge to supplement your own for a sound electric plan decision.
The Power to Choose site offers a 5-star rating system for companies, but it is overly simplistic. Their measure “is a measure of consumer complaints per 1,000 customers based on a 6-month rolling average.” Unfortunately, they do not release the count of customers for each retail provider! That means you can’t get an idea of how many complaints each retailer has. So one complaint does more damage to a smaller retailer's rating than it would a bigger one. You can’t rely on a rating system that produces distorted ratings and favors bigger providers.
Texas Electricity Ratings Customer Feedback
Texas Electricity Ratings also uses a 5-star electric provider rating system, but it's much more robust than Power to Choose. Beyond just the overall rating, you can also see scores for specific aspects of doing business with retail providers:
Plans & Pricing
Billing & Account Management
These ratings help you narrow down companies based on what factors are important to you. From there, you can read what real customers have to say about each provider - no matter what their size.
Read Customer Reviews
A company’s customers will tell you how it really is. They know from experience where the company does well and where it can improve. The customer feedback on Texas Electricity Ratings includes the reviewer’s star ratings, comments, and date of review. After reading reviews, you’ll know what you’re in for when you sign up for a power plan.
Your Power to Choose
As you can see, the information at https://www.texaselectricityratings.com is the best you can get for making a good choice on your next electric plan. Here, the quantitative data combines with the qualitative. You have all the numbers like price per kWh, contract term, and early termination fee. Plus, you get real customer feedback to put context around those numbers. Why would you shop anywhere else!?
Imagine you go to a restaurant, and the menu has no prices. You have no idea what your tab will be until the waiter brings the check. You probably wouldn’t even sit down to order. Likewise, you should have a solid idea of what your power bills will be like before you sign up for a Texas electric plan. So, why use the bill estimation tools at the Power to Choose site?
Our series on how Power to Choose fails customers started with website functionality in Part 1. Then, Part 2 discussed comparing plans. In this installment, we look at bill estimation tools. Sure, you can see the advertised price on any broker site. But unless you compare the plan to your usage pattern, your monthly power bill will be a surprise. And the estimation tools at Texas Electricity Ratings beats it hands down.
Texas Electricity Ratings Estimation Tools
Combing through search results on Power to Choose can be a frustrating experience. You see the average price for 500 kWh, 1,000 kWh, and 2,000 kWh. But how does that translate to your actual bill? They leave you to do the calculations yourself.
Each plan page on Texas Electricity Ratings beats out these three price points by showing an additional four more: 750 kWh, 1,500 kWh, 2,500 kWh, and 3,000 kWh. Below that, there’s a graph showing the rate by usage amount in 100 kWh increments between 100 and 5,000 kWh. Look at your last year of electric bills to find out where your normal usage falls.
Then, there is a table where you can plug in your average usage to see how your bills will shake out each month of the year. Obviously, you’ll use more in the hot summer months and cold winter months. So you can predict how much you’ll spend each month for power. Immediately below the table, a line graph shows the same information for those who learn better by pictures than words.
Again, Power to Choose has none of these helpful features. Compare plans on Texas Electricity Rating by opening each plan page in a new window. You’ll probably only need to open two or three windows. Enter your average usage in the box above the table of months, and you can tell which plan will cost you less over the year.
Use Bill Calculator To Start From Scratch
If you’re brand new to selecting a Texas power plan, the TER Bill Calculator is a great place to begin your search. As with the individual plan pages, you enter your average usage. Then, you see the average bill and pricing profile for dozens of plans. From there, select the handful that look best and do a deeper dive with the tools on each plan page.
No matter how you look at it, Texas Electricity Ratings is more helpful than Power to Choose. Compare plans on https://www.texaselectricityratings.com, and you will pick your next power plan with confidence.