Our Grading of Hello Energy

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Hello Energy Plan Summary

Total Plans

2

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Customer Reviews of Hello Energy

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Most Recent Hello Energy Reviews  


Gary Garcilazo
Very happy Gary Garcilazo from Killeen TX

Aweaome
I love how I finally got good service. Dayana from Fort Worth TX

Great service
I was struggling trying to fine good electricity. Hello energy was the on e great service love their great deals and love their service. I'm happy with my prepaid service. Awesome electricity from Fort Worth TX


4-5 Star Reviews: 17 (63%)



Gary Garcilazo

Very happy

Gary Garcilazo from Killeen, Texas
April 19th, 2020

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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3-4 Star Reviews: 2 (7%)



Good company watch your bill though

Just keep an eye on their rates and the rates from power to choose because they don't match up and they'll try to tell you that it takes a couple days to update just call them and tell them that they're wrong

Uwishunu from Waco, Texas
June 15th, 2018

Billing & Account Management
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2-3 Star Reviews: 2 (7%)



My service

Way too expensive

S.l.g. from Caddo Mills, Texas
June 5th, 2018

Billing & Account Management
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1-2 Star Reviews: 9 (33%)



This is a rip-off

I put money in this account every day almost I got an email stating I had 10 days left the next morning I wake up it stated I had two days left I had used over 192 KW in one day which I know was a lie I turn around and put more money on and I wake up today now it says I have one day left I signed up for the free weekends but I know they're taking the money out before the weekend that's where they rip you off I will never use this company again all recommended to anyone

Naomi from Huntington, Texas
December 21st, 2019

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Hello Energy News  


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Hello Energy FAQs  


What is the cheapest plan that Hello Energy has?


The cheapest plan Hello Energy has is Free Nights 8pm-6am, with rates starting at 13.2¢. This is a 1 month plan. You can find details for that plan here.

Where can I order Hello Energy electricity?


Hello Energy has electricity plans in Texas

Where can I order Hello Energy natural gas?


Hello Energy does not have any natural gas plans

What do customers think about Hello Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Hello Energy customer review is 3.7 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Hello Energy Plans  


All Hello Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill

Month-to-Month
Pre-Paid Plan
13.2¢ / kwh
at 1,000 kWh per bill
N/A check the EFL

Month-to-Month
Pre-Paid Plan
12.8¢ / kwh
at 1,000 kWh per bill
N/A check the EFL