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Our Grading of Hello Energy
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Customer Reviews of Hello Energy
Most Recent Hello Energy Reviews
We had a severe winter storm come through yesterday and everyone power was out that I know however mines was on. I was very pleased. — KD from Richmond TX
Very happy — Gary Garcilazo from Killeen TX
I love how I finally got good service. — Dayana from Fort Worth TX
4-5 Star Reviews: 18 (62%)
We had a severe winter storm come through yesterday and everyone power was out that I know however mines was on. I was very pleased.
3-4 Star Reviews: 2 (7%)
Just keep an eye on their rates and the rates from power to choose because they don't match up and they'll try to tell you that it takes a couple days to update just call them and tell them that they're wrong
2-3 Star Reviews: 2 (7%)
Way too expensive
1-2 Star Reviews: 10 (34%)
They lie and say you've used whatever amount of energy they want to. They did me like that when I spent days at my boyfriend's house, on several occasions. I can prove it and am submitting this proof to FTC!! They price goudge also ,They will nickel and dime you. They're doing a family member the same way. I've gotten at least 3 customers to file complaints with FTC,
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Hello Energy FAQs
What is the cheapest plan that Hello Energy has?
The cheapest plan Hello Energy has is Free Weekends, with rates starting at 20.5¢. This is a 1 month plan. You can find details for that plan here.
Where can I order Hello Energy electricity?
Hello Energy has electricity plans in Texas
Where can I order Hello Energy natural gas?
Hello Energy does not have any natural gas plans
What do customers think about Hello Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Hello Energy customer review is 3.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!