“  I recently moved and needed quick electricity without a huge deposit. I found Hello Energy online and decided to given them a try. Everything with them has been super easy! I enrolled online and made an initial deposit to get my service going and have been with them for about 2 months now. Honestly, I prefer this to my old standard electricity.... I get an email every day letting me know my balance and this makes budgeting a no-brainer! Once or twice a month I add money to my account to keep it healthy so I don't have to worry about it getting low. For me, this met my needs and has been perfect so far! I love knowing what my balance is all the time, so it really helps me to budget my monthly expenses. I would definitely recommend them to anyone who needs new service but does not want to pay a big deposit up front or anyone who is watching their budget closely. There's no contract, so it's worth a try...you might be pleasantly surprised like me! ”

“  Awesome service ”

“  I've had their service for about 2 months now and I can't complain. It is easily managed and you are notified daily about account balances and updates. I've dealt with customer service once and they were quick and answered all my questions and provided tips. ”

“  I was extremely excited about using hello energy because they didn't require a deposit. I was nervous about prepay, however they send you a daily email about your balance. I became disappointed because I began to notice that my balance didn't seem to add up to what they said they were taking out. At first it was a small amount like a penny here and a penny there. Then my bill would be 2.50 less than the amount they 'supposedly' took out and another day it was 1.00 less. After a few weeks of communication through phone and email I finally received a response stating it was taxes. I felt that if they were taxes then that should be incorporated and reflected, but it isn't anywhere. They do not give you a 'bill' of any sort, nor can you print one out to verify that the 'extra' money indeed goes to taxes. There has even been occasion where my bill would say 12.00 remaining and then the next it would say 12.50 remaining and the day after that it would say 6.79 remaining. There have even been times where no one was home yet they would claim we use $10.00 worth of energy in one day. I needed to switch providers with better practices that are easier to understand and verify. ”

“  I needed to add money to my account so I call the phone #provided and my call can't be completed as dialed I used the same number as always as stored in my contacts even double checked online.after many frustrating attempts with same results I tried to pay online and got a response of my email didn't match customer well its the same email I've been receiving notifications from them on.forced to give up.next day working again I spoke to someone from customer service and they were dodgy about it ”