Our Grading of Hello Energy
Hello Energy Plan Summary
Customer Reviews of Hello Energy
Most Recent Hello Energy Reviews
I was struggling trying to fine good electricity. Hello energy was the on e great service love their great deals and love their service. I'm happy with my prepaid service. — Awesome electricity from Fort Worth TX
I've used hello energy in an apartment and then in my house when I moved. Absolutely love them. — Kelsey from Waco TX
I really enjoyed service with them great customer service cheap bill they also sent me check in mail with money i didn't use — Tamika Bailey from Webster TX
4-5 Star Reviews: 15 (60%)
I was struggling trying to fine good electricity. Hello energy was the on e great service love their great deals and love their service. I'm happy with my prepaid service.
3-4 Star Reviews: 2 (8%)
Just keep an eye on their rates and the rates from power to choose because they don't match up and they'll try to tell you that it takes a couple days to update just call them and tell them that they're wrong
2-3 Star Reviews: 2 (8%)
Way too expensive
1-2 Star Reviews: 9 (36%)
I put money in this account every day almost I got an email stating I had 10 days left the next morning I wake up it stated I had two days left I had used over 192 KW in one day which I know was a lie I turn around and put more money on and I wake up today now it says I have one day left I signed up for the free weekends but I know they're taking the money out before the weekend that's where they rip you off I will never use this company again all recommended to anyone
Hello Energy News
Hello Energy FAQs
What is the cheapest plan that Hello Energy has?
The cheapest plan Hello Energy has is Free Nights 8pm-6am, with rates starting at 14.6¢. This is a 1 month plan. You can find details for that plan here.
Where can I order Hello Energy electricity?
Hello Energy has electricity plans in Texas
Where can I order Hello Energy natural gas?
Hello Energy does not have any natural gas plans
What do customers think about Hello Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Hello Energy customer review is 3.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!