Hello Energy Customer Reviews
We've been collecting customer reviews for Hello Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Hello Energy Customer Ratings:
Average of Hello Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Hello Energy | 3.5/5 | 32 |
Hello Energy Reviews:
32 total reviews for Hello Energy.
| Star Rating | Ratings and Link |
|---|---|
| 13 5 star reviews | |
| 6 4 star reviews | |
| 1 3 star reviews | |
| 2 2 star reviews | |
| 10 1 star reviews |
Energy Plans from Hello Energy competitors
Unlike Hello Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
So far I like !
I've had their service for about 2 months now and I can't complain. It is easily managed and you are notified daily about account balances and updates. I've dealt with customer service once and they were quick and answered all my questions and provided tips.
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5 Star Reviews
has 13 five star eviews.
I am in control of what I pay
I made the switch from Green Mountain Energy to Hello Energy and it has been a great experience!! I use the pre paid option. It is so much cheaper and I am in control of what I pay. I am able to manage my usage and I get daily notifications. Each pay day, I add money to my account and I never have to worry about an upcoming due date, or late fees when I happen to pay past a due date.
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Helpful and local
Had questions regarding my wifes account , they walked me through my daily usage , how to open the App and more info on our prepaid plan. Thanks
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Great service
I was struggling trying to fine good electricity. Hello energy was the on e great service love their great deals and love their service. I'm happy with my prepaid service.
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Great company
I really enjoyed service with them great customer service cheap bill they also sent me check in mail with money i didn't use
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Excelente
Been a costumer for a while so far is been great
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4 Star Reviews
has 1 four star eviews.
So far I like !
I've had their service for about 2 months now and I can't complain. It is easily managed and you are notified daily about account balances and updates. I've dealt with customer service once and they were quick and answered all my questions and provided tips.
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3 Star Reviews
has 0 three star eviews.
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2 Star Reviews
has 2 two star eviews.
Hidden Fees
I was extremely excited about using hello energy because they didn't require a deposit. I was nervous about prepay, however they send you a daily email about your balance. I became disappointed because I began to notice that my balance didn't seem to add up to what they said they were taking out. At first it was a small amount like a penny here and a penny there. Then my bill would be 2.50 less than the amount they 'supposedly' took out and another day it was 1.00 less. After a few weeks of communication through phone and email I finally received a response stating it was taxes. I felt that if they were taxes then that should be incorporated and reflected, but it isn't anywhere. They do not give you a 'bill' of any sort, nor can you print one out to verify that the 'extra' money indeed goes to taxes. There has even been occasion where my bill would say 12.00 remaining and then the next it would say 12.50 remaining and the day after that it would say 6.79 remaining. There have even been times where no one was home yet they would claim we use $10.00 worth of energy in one day. I needed to switch providers with better practices that are easier to understand and verify.
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1 Star Reviews
has 5 one star eviews.
DO NOT GET HELLO ENERGY
I repeat DO NOT GET HELLO ENERGY!! They will scam you out of so much money! I signed up for the free nights plan at 12.5 per kw. Well all of a sudden I started realizing I was paying ALOT more for my electric and when I contacted them they told me I was paying 19 cents per kw because the plan can change at any time! No notification no offer to fix it. Just sorry it is what it is. Ive never heard of any electric companies charging .19 per kw that is a ridiculous amount! Do not get hello energy its a terrible company with terrible customer service.
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Dazed and confused
Choice between bad and worse
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I wasted time and money.
I signed up through a third party website without knowing. Put down more than what I was supposed to for a deposit (75$ instead the minimum I was later told) because the information was convoluted and all over the place. Then the electricity was sent to the wrong location without speaking to anybody to confirm. Then I had to wait 45 days to get my money back, by check in the mail, while each day a little bit of my balance was used up, even though no electricity was being used in the location. When the check arrived in the mail, it wasnt even in a security envelope you couldnt see through. It was quite apparent it was a check. All in all, my experience was not a good one.
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HORRIBLE Experience
They do NOT give you honest quotes, even when over the phone! I called and spoke to a sales person and even asked, What are the hidden fees, the fine print, all of that!! I want no surprises! He reassured me there was no fine print! I was told I would pay 9.4C per KWH. I even asked if this was IT, were any other fees added to this! He reassured me, NO. Yall, my bill was just now $445!! I have NEVER, EVER paid more than $280 on my bill, EVER! Im in shock! Called and spoke to someone else who then told me that their quote didnt include the TNP fee. Im paying $13.5C per KWH.
They said I had past the 3 day window to get out of the contract, basically too bad! I will be paying the $150 cancellation fee tomorrow and will never use this company again. Im SO disappointed!!
I emailed the company with NO response!
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