Compare Infinite Energy Electricity Rates and Save

I have been an IE customer for over 3 years and I've had only great experience and exceptional service from them. I think the rates are great and my bill is always affordable.

I've been a customer of Infinite Energy for 3 years now. They've consistently offered competitive prices and promotions through their social media websites like restaurant.com gift cards. I also enjoy that their payments are taken out immediately because with other companies' delayed withdrawals have created issues with my bank.

My experience with Infinite Energy has been very positive. I have been a customer for over 3yrs. I appreciate the courtesy reminder calls regarding my account. It really helps me due to my busy work schedule. Thanks for your professionalism over the years. I would not choose another gas company. You are the best.

My rep Jorge, was super quick, answered all my questions and got the job done!

My experience with Infinite has definitely been a awesome one. I've been with Infinite for 3years and my electricity bills have always been low. My contract will expire this month and I'm disappointed that I'm not able to get a good rate anymore due to being an existing customer. :( . I am having a difficult time finding a provider that is as good as Infinite.

After being with FIRESIDE GAS for 10 yrs and 5 stores later, which ended due to a shut off something that never happened within these 10 yrs to any of my stores. Being a human error, the company acted totally disrespectful and extremely dismissive. If the owner or its investors of FIRESIDE GAS knew what their staff was up too, I'm sure they would be fired. And without getting into it, the uneducated person with the difficult job of using a wrench, was highly rude, dismissive and disrespectful to my staff of 3, all who confirmed this. Though the idiot with the wrench did not seal the deal of switching, it was the fact FIRESIDE GAS did not send me a shut off notice, email, nor was it noted on the online account, where ALL 5 stores are located. The only email received was my payment. FIRESIDE lost $24,000 yearly business.

Great

Lo que no me gusta es que cobran $10 porque pague la factura un da despus de la fecha

city

My rep was Chelsea and I really enjoyed talking with her about my bill. She has a very sweet demeanor. Thanks for hiring her!!

Infinite offering good prices for 12 month plan . the switching process was quick and simple and the company take care about disconnect me from the old provider.

I contacted Infinite Energy (Melanie) per the phone number on my bill.
Melanie was very helpful. Cheerful, kind, professional. She answered all my questions with the information I needed and more.
Based on my experience with Infinite Energy, I will recommend it.

I really want to thank Bryan for so carefully answering my questions regarding therms, how & where I am using them & how they are billed. He also explained & made great suggestions about how contracts can help me stay on budget. Really cant say enough to thank Bryan for his help to a senior citizen. Give that guy a raise!

During Covid-19, times are extremely uncertain. Tyler, customer service representative was able to help ease my mind while assisting me with a new account needed. I appreciate the guidance and detailed information given during the call and also the supervisor mentioned the help they are able to provide for payments during these difficult times. I am 150%, yes extra 50% satisfied with the service received so far! Dios Los Bendiga For All Your Help! :)

I really like that I have chosen Infinite Energy as my gas company. They really work with you to make sure that you keep your services running. The customer service is awesome.

My average savings per month $83.00 vs the other providers.

I only had it for two months, I need to see in a few more months my service and if it is great, it is the summer now so I am looking for it to be low. but we will see

Chris found me a great price! He was so pleasant, very friendly and accommodating to make sure I was taken care of. He is what customer service is all about! Hes an asset to your company!! Thank you Chris!!!

Chris found me a great rate! He was pleasant, super friendly, and accommodating in making sure I was taken care of (Excellent Customer Service)! He is what customer service is all about!! Hes an asset to your company!!! Thank you Chris for going above and beyond the call of duty!!! Because of Chris, I am a very satisfied customer!

Finally, a real person in customer service! Bryce was exceptionally polite, professional, knowledgeable and patient. He thoroughly reviewed with me all my options and I ended up with a great rate. I would not hesitate to recommend IE.

Overall good experience

I called to establish residential service for my home.
I made only 1 call and the young man was able to answer all of my questions and provide alternatives as well.
Very professional, friendly, and informative.
A truly professional company not just worried about the bottom line, but also concerned about providing world-class customer service!

Excellent customer service for matching rate

The whole gas services process in Georgia is difficult to understand. I have had 3 or 4 billing companies during the past 15 years. Infinite made the transition process very simple and that makes me happy!

We're not sure why people give your company 3.5 stars.
We didn't have one problem all winter with any of your services.
Please don't disappoint us this year! THANK YOU!

This is our first year with Infinite and we renewed our contract for another year.
We are well pleased with their service.
Thanks

Many thanks, to Tyler, Valentina, Kenny, and Vanessa!!!!
I have never experienced so much compassion and professionalism, while interacting with a utility company. I highly recommend Infinite Energy.
Thank you all, for being you!!!!

a good experience

My interaction with customer service was easy and quick.

I decided to switch from GA Natural Gas so I called and spoke with a nice gentleman by the name of Elias. Elias was so patient and kind and explained all of the different programs I was eligible for and how they worked. He even told me he would call me back to ensure I locked in my new rate. I called back and got Alan. Alan told me I didn't need a deposit now because the requirements had changed since speaking with Elias. He was also patient, knowledgeable (just like Elias), and kind. I am feeling very happy that I made the switch. I feel like I am in good hands.

The experience was great!

Had them for a year with no complaints whatsoever!

Customer service was very nice to deal with. I had to delay my start date at the last minute and they took care of it nicely with a return phone call when it was all taken care of. I like them. I hope they keep their rates low so I can keep them. If you get a paper bill and pay by check, or if you get ebilling and pay online there is no service charge. It'll cost you 4.95 if you get a paper bill and pay electronically.

Have had them since April, started with a 90 day bait and switch. I liked them so much I took a year contract plan. I wish they would post my bill online in my account. You have to wait for the printed bill to see what your kwh useage is for the month.

Signed up with Infinite on a whim due to the increadibly low teaser rate. My contract expires at the end of this month so it is time to start the hunt for a new contract. I have found other providers out there with a lower rate than Infinite is now offering. Unless they are willing to match one of the other rates, I'll be changing providers. Not for the service I've recieived but just simply a decision made from my pocket book. Less money in the paycheck these days means I've got cut expenses somewhere. So here we go. I'll gladly stay with them if they give me a good rate. Keep your fingers crossed.

No problems, auto pay with credit card. They sent me a letter one month before cotract expiration explaining what to do next.

This company seems, at least, to be honest, unlike most

have had no issues with them

We have always done a 6 or 12-month fixed rate with Infinite. They have always been competitive, no hidden fees, and extremely easy to contact. We found their Facebook Site (https://www.facebook.com/InfiniteEnergy) and have used this to message them a couple of time with rapid response to us.
We have ALWAYS gotten a renewal notice two months in advance, and have found it really easy to contact them by phone or internet and to use their website for information and account management.
Our bills have been low low low and we are thinking about doing a 36 month fixed rate with them now.
We are really glad we found these folks!

I've had TXU for years and while I knew of a few other providers I was leery of switching. Not because I was loyal to TXU (no, in fact I had no contract with them so I was being charged over .15/kwh) but because I was concerned about these smaller companies and was concerned I'd have a horrific experience. I also didn't realize all the domino effect from deregulation because for years TXU had a monopoly in my area. I was turned on to powertochoose.com and researched several companies. Read reviews and more reviews. Of course any utility company is going to have complaints, but what I liked about Infinite Energy was not only their very good rates (they were the 2nd cheapest) but also that some people said they were an honest company, and that someone from Infinite Energy not only responded to comments here, but they respond to their facebook page. I looked up the BBB complaints against Infinite and how they were resolved. I was still nervous but figured if I was going to switch I would give Infinite Energy a try.

I switched on Aug 1st and I've got to say so far so good. My service was only interrupted momentarily (for about 10 seconds) when I lost power apparently as I switched from TXU to Infinite (I'm assuming this was for meter reading purposes) and since then everything has been great. I received my first bill this week (I assume I got a bill so soon since I was in the middle of my billing period with TXU). And despite the fact that I signed up for a 2000kwh rate plan (typically if you use around 500 the rates are higher if you look at the plans) since I only had a partial bill I only used 572kwh. I expected to be charged a higher rate, but no, I was charged 8.2 cents.

So I went online to pay my bill (a lot of complaints online about bill pay), and it was very easy to sign up and pay the first bill, which I did tonight.

So far so good. If this keeps up for a month or two I am going to be promoting Infinite Energy big time. At this point I would definitely recommend this company.

I had Reliant Energy for over 5 years. They used to be the price to beat.. Not anymore... Asked Reliant if they had a plan that was less expensive than the 12.5 cents they bumped me up to ? The response was "NO". The low rates Reliant offers is for new customers, not the existing ones. So I switched to Infinite Energy. They have great prices and I have had ZERO problems switching. The only difference is the money I'm saving.

After being with Champion Electric for 5 years I was a bit hesitant to change providers.
However, after being with Infinite Energy for the past 6 months I couldn't be more pleased.
The ordering / change over was flawless and the rep's that I spoke with were very knowledgeable
and helpful. I would recommend Infinite Energy to anyone that wants to do business with a reliable
and price competitive energy provider.

I have had no problems with Infinite Energy and the rates are great! I am a little confused as to why they are showing up as a revolving account on my credit report. I thought maybe it was a mistake the first month, but 5 months later and it is still showing...

I found Infinite Energy at powertochoose.org and switched 6 mos. ago. I chose them because 1) they weren't the lowest price, but they were close, 2) they offered an all-inclusive pricing, that is, NO GIMMICKS, and 3) when I called customer service to confirm the pricing with no gimmicks, the service rep answered the phone immediately and did not lie to me. Furthermore, their billing is easy to read and their website is easy to navigate.
Since Texas decided to deregulate retail electricity, it is a shop of horrors out there. I have had 7 different providers since deregulation. 5 outright lied and deceived me. 2 were good but went under and were bought out by liars. My advice to anyone looking for an electric company is to do your homework, pay attention to your bills, and watch out for the deception. So far, Infinite Energy is one of the good ones.

I just wanted to check in again. I wrote a review way back in August 2014 when I first switched and received my first bill. It is now April 2015, I am nearing the end of my 12 month contract with Infinite Energy. I received an email today (3 months prior to my expiration) offering to renew. I also just received the LOWEST electric bill I have ever had, $99 for this month. Actually, I had a lower bill once, in 1999 when I lived in a 1 bedroom apartment. The difference is now I live in a 4/3 house. My electric bill was actually lower than my water bill (first time that has ever happened).

As for the rates, there are truly no hidden costs. My bill is exactly what my rate is supposed to be. Plus Infinite emails a weekly electricity report. So each week I open my email, it tells me (for example, "you used 450 kwh this week". I simply plug in that number, times my rate and have a very good idea what my electricity cost for the prior week, and of course have a good idea what it will be for the month.

The android app is very simple to use. I pay all of my bills using it and so far (now 9 months in) have never had a single problem.

Their customer service is pretty good, especially if you go to their facebook page. (At least that was my preferred medium). After a few months of being a customer, they even sent me a thank you card and a t-shirt.

I have literally nearly cut my electricity bills in half switching from TXU to Infinite. Actually the true percentage is about 44%, but it makes a huge difference, as an electric bill is one of the most fluid monthly bills for any household. I estimate that I have saved about $1300 in the 9 months that I switched from TXU to Infinite Energy.

The Texas heat is coming, if you have TXU or Reliant, or are paying more than the Infinite Energy prices on powertochoose.com, you need to switch.

And one more thing, beware of some of those companies on powertochoose.com that just popup. Infinite Energy has an excellent rating (5 smiling outlets) and very few complaints (you can check rating and complaint history on power to choose).

In the context of utilities and household bills, cell phones, auto insurance, etc--switching to Infinite Energy was the best decision I've ever made. It pays off every time I get another dirt cheap bill. $99 for electric this month. Unbelievable. :)

I have had infinite for over a year and never had a problem with higher bills. They charge what they say that is in the contract, so the person from carrolton, tx who had a problem with high bills, you probably did not renew your contract. Month to month is going to be higher.

This is the best company I have ever used. I have had them for over a year and have never had a problem. Their price is by far better that any other company that I have ever had. I do not understand the negative comments.

Best and most pleasant customer service reps I've dealt with in many, many years. Infinite has certainly CHOSEN the right people for the job....this is a company that apparently KNOWS great customer service CANNOT be "trained"-you either have it or you don't! Their reps are patient, courteous and FRIENDLY every time I've contacted them. Gold stars to the phone reps AND to the hiring manager! I refer this company to everyone I know. P. S.-great rates too!

Great customer service and communication, good pricing, never had a payment/billing problem in 2 years as a customer.

All the reviews are right until your contract is up. Then the fees and rates cause your normal bill to go to 3-4 times the amount. They dont offer decent or low rates for existing customers. The power to chose website is useful and there are other viable options out there.

We only needed a very short contract at a good rate. Infinite Energy had just what we needed!

These people have it together. They are quick to respond, confirm and assist. If there is a problem, you actually get to talk to a live person. I would highly recommend them.

Good service online and on phone. Great plan for my usage. Energy Facts Label are clear. Sometimes people complain about electric company bec they didn't read the plan details & look at their usage pattern. Bill easy to read & on time. Good android app.

Pleasant experience

Great service

Just renewed with Infinite Energy. Great Customer Service with Renesto and Alan - they are both AWESOME!. They both took time to find me the right plan for my usage. I love the fact that there are no hidden fees and the weekly reports are great help! I recommend to family and friends.

Dustin was probably the best customer service agent I've spoken with in many years; friendly, efficient, and knowledgeable. What more can you ask. It's hard to rate "Billing" as I am a brand new customer, but the "Management" of my accounts online is very easy.

Read the info sheets carefully but the reps on the phone usually guide me to the plan I preselected or have insights to improve my bill. I've had 3 different plans with them and it's been great!

I had a great experience with Laura yesterday. She was able to get my services switched from my apartment to my new house with no troubles. She was very informative when going through my new plan, and let me know everything there was to know. She was very helpful throughout the whole process, and made it very very easy. This is the main reason that I continue my service with Infinite Energy, the customer service/process is simple, and not to mention they have GREAT rates!

I called to inquire about what Infinite Energy offered and was pleasantly surprised at the reasonable rates but more specifically the young lady Suzanne at the Customer Experience Department. She was so helpful providing all the information I needed. I will be reviewing my annual kwh usage and then moving my service to Infinite Energy within the week. Thanks Suzanne for all your help!

So Far the costumer service has been amazing. Sarah was very helpful and explained everything very clearly and promptly. You can tell she has a ton of respect for their company and their clients.