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Infinite Energy was founded in Florida in 1994 to service competitive natural gas customers. They new service customers for retail natural gas in Florida, Georgia, New Jersey and New York. In 2010 Infinite Energy started offering retail electricity service to both residential and commercial customers in Texas.


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Customer Reviews of Infinite Energy

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Most Recent Infinite Energy Reviews  


Finally, a real person in customer service.
Finally, a real person in customer service! Bryce was exceptionally polite, professional, knowledgeable and patient. He thoroughly reviewed with me all my options and I ended up with a great rate. I would not hesitate to recommend IE. Esther J. from Cumming GA

Excellent Customer Service
Chris found me a great rate! He was pleasant, super friendly, and accommodating in making sure I was taken care of (Excellent Customer Service)! He is what customer service is all about!! Hes an asset to your company!!! Thank you Chris for going above and beyond the call of duty!!! Because of Chris, I am a very satisfied customer! PPowell from Hiram GA

Outstanding Customer Service
Chris found me a great price! He was so pleasant, very friendly and accommodating to make sure I was taken care of. He is what customer service is all about! Hes an asset to your company!! Thank you Chris!!! PPowell from Hiram GA


4-5 Star Reviews: 52 (48%)



Patience and Competence

I am new to reside in Texas and Ed with Infinity Energy made my experience and the signing up process very easy. He was helpful, patient, competent and kind. Thank you!

Patient and Competent from Galveston, Texas
March 6th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
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3-4 Star Reviews: 10 (9%)



Ordering from Infinite Energy

As I was approaching the end of the contract I had with Star-Tex Power (Constellation), I approached IE because they offered a fixed low price for a lengthy period of time. On or about August 9, 2018, I called to enroll with them and asked for a start date of August 24 so as not to incur any charges from exiting too soon from STP. I was assured that would be done. At 4:00 p.m. that afternoon I received an email from IE thanking me for choosing them and informing me that I was already enrolled. When I contacted IE again, they informed me that their system automatically selects "first available." When I informed them that I was explicitly told that my service with them would not begin until August 24 (which they confirmed from their own record of the conversation), they had to begin a rather convoluted process of switching me back to STP for approximately two weeks and then reestablishing my service with them. In my opinion, this was completely unnecessary and should have been handled in a more conscientious way.

Randall Robinson from Lake Jackson, Texas
October 9th, 2018

Billing & Account Management
Customer Service
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2-3 Star Reviews: 14 (13%)



Not satisfied

We didn't renew the contract as their prices were becoming higher and higher and we decided to move to another provider. After a month we received the bill-they charged us for the whole month when we used only 10 days. Called the customer service they say it is because of your plan usage from 0-1000 is charged fully. So let me understand this even if we used 0.005 we would be charged the whole amount. Havent seen this with any other company. It is not about the money but about the fact that big businesses become big by stealing from the nation. Not satisfied at all.

Anna from Dallas, Texas
June 14th, 2018

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1-2 Star Reviews: 33 (30%)



Do not ever use this company!!!

I did purchase their tricky plan last year and end up paying around $500 per month for my 2 bedroom apartment. Tried to cancel or change the plan and find out it is better to keep the plan since cancellation fee and other things are too high. Customer service is unhelpful, instead of finding the solution, they will try to explain the plan everytime. Worst company. You can not find their google review since google hides it for advertising google product on infiniteenergy.com website. WORST...

Marat from Irving, Texas
November 12th, 2019

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Infinite Energy News  


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Best Short Term Fixed Rate Electricity Plans in Dallas
Loosing your cool while shopping for a short term fixed rate plan to tide you through summer? Don’t sweat it! We’ve found the best short term electricity plans in Dallas with the cheapest rates! What Are the Cheapest Short Term Plans in Dallas? With Texas heat driving up energy bills, you mi...

Three Cheapest Fixed Rate Electricity Plans in Houston
Shopping for the cheapest Houston electricity rate is much easier when you know your usage. Find out who is offering the best rates right now that are beating the Texas summer heat! How can I get cheap Houston electricity? Finding cheap electricity during the hot Texas summer is a tall task. As...

Infinite Energy FAQs  


What is the cheapest plan that Infinite Energy has?


The cheapest plan Infinite Energy has is 36 mo Nest Cam Rate, with rates starting at 11.0¢. This is a 36 month plan. You can find details for that plan here.

Where can I order Infinite Energy electricity?


Infinite Energy has electricity plans in Texas

Where can I order Infinite Energy natural gas?


Infinite Energy has natural gas plans in Georgia, and New Jersey

What do customers think about Infinite Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Infinite Energy customer review is 3.9 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Infinite Energy Plans  


All Infinite Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
36 months
11.0¢ / kwh
at 1,000 kWh per bill
$115 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
36 months
11.0¢ / kwh
at 1,000 kWh per bill
$115 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
36 months
11.0¢ / kwh
at 1,000 kWh per bill
$115 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Great for medium to large homes
  • 3 Year Fixed Rate
  • Straightforward pricing
  • 24 months
    11.4¢ / kwh
    at 1,000 kWh per bill
    $119 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    11.2¢ / kwh
    at 1,000 kWh per bill
    $117 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    11.2¢ / kwh
    at 1,000 kWh per bill
    $117 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    11.2¢ / kwh
    at 1,000 kWh per bill
    $117 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • FREE Nest Thermostat
  • Helps you save - automatically!
  • 24 Month Price Protection
  • 24 months
    11.2¢ / kwh
    at 1,000 kWh per bill
    $117 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.4¢ / kwh
    at 1,000 kWh per bill
    $119 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    18 months
    11.8¢ / kwh
    at 1,000 kWh per bill
    $123 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month