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Infinite Energy was founded in Florida in 1994 to service competitive natural gas customers. They new service customers for retail natural gas in Florida, Georgia, New Jersey and New York. In 2010 Infinite Energy started offering retail electricity service to both residential and commercial customers in Texas.


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Customer Reviews of Infinite Energy

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Most Recent Infinite Energy Reviews  


Infinite energy review
I called to establish residential service for my home.
I made only 1 call and the young man was able to answer all of my questions and provide alternatives as well.
Very professional, friendly, and informative.
A truly professional company not just worried about the bottom line, but also concerned about providing world-class customer service!
Stan G. from Alpharetta GA

Infinite Energy experience
Overall good experience KED from Acworth GA

Finally, a real person in customer service.
Finally, a real person in customer service! Bryce was exceptionally polite, professional, knowledgeable and patient. He thoroughly reviewed with me all my options and I ended up with a great rate. I would not hesitate to recommend IE. Esther J. from Cumming GA


4-5 Star Reviews: 54 (48%)



Patience and Competence

I am new to reside in Texas and Ed with Infinity Energy made my experience and the signing up process very easy. He was helpful, patient, competent and kind. Thank you!

Patient and Competent from Galveston, Texas
March 6th, 2020

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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3-4 Star Reviews: 11 (10%)



Ordering from Infinite Energy

As I was approaching the end of the contract I had with Star-Tex Power (Constellation), I approached IE because they offered a fixed low price for a lengthy period of time. On or about August 9, 2018, I called to enroll with them and asked for a start date of August 24 so as not to incur any charges from exiting too soon from STP. I was assured that would be done. At 4:00 p.m. that afternoon I received an email from IE thanking me for choosing them and informing me that I was already enrolled. When I contacted IE again, they informed me that their system automatically selects "first available." When I informed them that I was explicitly told that my service with them would not begin until August 24 (which they confirmed from their own record of the conversation), they had to begin a rather convoluted process of switching me back to STP for approximately two weeks and then reestablishing my service with them. In my opinion, this was completely unnecessary and should have been handled in a more conscientious way.

Randall Robinson from Lake Jackson, Texas
October 9th, 2018

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2-3 Star Reviews: 15 (13%)



Not satisfied

We didn't renew the contract as their prices were becoming higher and higher and we decided to move to another provider. After a month we received the bill-they charged us for the whole month when we used only 10 days. Called the customer service they say it is because of your plan usage from 0-1000 is charged fully. So let me understand this even if we used 0.005 we would be charged the whole amount. Havent seen this with any other company. It is not about the money but about the fact that big businesses become big by stealing from the nation. Not satisfied at all.

Anna from Dallas, Texas
June 14th, 2018

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1-2 Star Reviews: 34 (30%)



Lies and I'm disappointed ...

They are the best when you are a new customer at their low rate but once you sign a contract (because you want to be loyal) it's over! They will increase your usage and you can't figure out why. You get your crazy high bill; yet, you can't see the invoice detail. You are still baffled and confused, so you start doing dishes by hand, not using your dryer, cutting the wash down and turning off the AC. I never use light but I started leaving the couple lamps off. Turning tv's off and unplugging anything that might be adding this unusual increase in usage.
You call, they always blame the AC and summer yet I am consistent from year to year and month to month. One person with same habits.
One bedroom 900 as ft apt and my bill usage was 1600 kilowatts. The highest it's ever been was one summer when my dog was dying and I was doing her bedding a lot so it was 1400 klw.
When I first moved in and I had to wash all my linens, blankets and clothes it wasn't 1600 klw. it was 1275klw in June in Texas same month as now and it's all the sudden 1600 klw.
I bragged to everyone and I'm in real estate. I will now make sure to tell everyone NO now.
They want me to pay $200ish to terminate and $200ish for the ring doorbell I could easily return as it's still in the box.
I loathe these people for lying. I asked her how much my biggest bill would be at my highest usage at the new rate she said; it shouldn't be more then $125ish my bill is over $165. I'm cancelling services because I don't trust them and I don't want to think about them ripping me off every month. I'll take the hit before I let them rip me off every month with lies about my usage!

Julie from Plano, Texas
July 7th, 2020

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Infinite Energy News  


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Three Cheapest Fixed Rate Electricity Plans in Houston
Shopping for the cheapest Houston electricity rate is much easier when you know your usage. Find out who is offering the best rates right now that are beating the Texas summer heat! How can I get cheap Houston electricity? Finding cheap electricity during the hot Texas summer is a tall task. As...

Infinite Energy FAQs  


What is the cheapest plan that Infinite Energy has?


The cheapest plan Infinite Energy has is 6-month Partner Saver, with rates starting at 9.7¢. This is a 6 month plan. You can find details for that plan here.

Where can I order Infinite Energy electricity?


Infinite Energy has electricity plans in Texas

Where can I order Infinite Energy natural gas?


Infinite Energy has natural gas plans in Georgia, and New Jersey

What do customers think about Infinite Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Infinite Energy customer review is 4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Infinite Energy Plans  


All Infinite Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
36 months
10.9¢ / kwh
at 1,000 kWh per bill
$115 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
36 months
10.9¢ / kwh
at 1,000 kWh per bill
$115 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
36 months
11.1¢ / kwh
at 1,000 kWh per bill
$117 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Great for medium to large homes
  • 3 Year Fixed Rate
  • Straightforward pricing
  • 24 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $121 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    11.3¢ / kwh
    at 1,000 kWh per bill
    $119 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    6 months
    9.7¢ / kwh
    at 1,000 kWh per bill
    $103 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    11.1¢ / kwh
    at 1,000 kWh per bill
    $117 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • FREE Nest Thermostat
  • Helps you save - automatically!
  • 24 Month Price Protection
  • 24 months
    11.1¢ / kwh
    at 1,000 kWh per bill
    $117 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    11.3¢ / kwh
    at 1,000 kWh per bill
    $119 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $121 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month