Infinite Energy Customer Reviews
We've been collecting customer reviews for Infinite Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review
No Problems
Had them for a year with no complaints whatsoever!
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5 Star Reviews
has 22 five star eviews.
Change plans as needed, IE has been best
Good service online and on phone. Great plan for my usage. Energy Facts Label are clear. Sometimes people complain about electric company bec they didn't read the plan details & look at their usage pattern. Bill easy to read & on time. Good android app.
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FANTASTIC!!!
I just wanted to check in again. I wrote a review way back in August 2014 when I first switched and received my first bill. It is now April 2015, I am nearing the end of my 12 month contract with Infinite Energy. I received an email today (3 months prior to my expiration) offering to renew. I also just received the LOWEST electric bill I have ever had, $99 for this month. Actually, I had a lower bill once, in 1999 when I lived in a 1 bedroom apartment. The difference is now I live in a 4/3 house. My electric bill was actually lower than my water bill (first time that has ever happened).As for the rates, there are truly no hidden costs. My bill is exactly what my rate is supposed to be. Plus Infinite emails a weekly electricity report. So each week I open my email, it tells me (for example, "you used 450 kwh this week". I simply plug in that number, times my rate and have a very good idea what my electricity cost for the prior week, and of course have a good idea what it will be for the month. The android app is very simple to use. I pay all of my bills using it and so far (now 9 months in) have never had a single problem.Their customer service is pretty good, especially if you go to their facebook page. (At least that was my preferred medium). After a few months of being a customer, they even sent me a thank you card and a t-shirt. I have literally nearly cut my electricity bills in half switching from TXU to Infinite. Actually the true percentage is about 44%, but it makes a huge difference, as an electric bill is one of the most fluid monthly bills for any household. I estimate that I have saved about $1300 in the 9 months that I switched from TXU to Infinite Energy. The Texas heat is coming, if you have TXU or Reliant, or are paying more than the Infinite Energy prices on powertochoose.com, you need to switch.And one more thing, beware of some of those companies on powertochoose.com that just popup. Infinite Energy has an excellent rating (5 smiling outlets) and very few complaints (you can check rating and complaint history on power to choose). In the context of utilities and household bills, cell phones, auto insurance, etc--switching to Infinite Energy was the best decision I've ever made. It pays off every time I get another dirt cheap bill. $99 for electric this month. Unbelievable. :)
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Very pleased
I found Infinite Energy at powertochoose.org and switched 6 mos. ago. I chose them because 1) they weren't the lowest price, but they were close, 2) they offered an all-inclusive pricing, that is, NO GIMMICKS, and 3) when I called customer service to confirm the pricing with no gimmicks, the service rep answered the phone immediately and did not lie to me. Furthermore, their billing is easy to read and their website is easy to navigate.Since Texas decided to deregulate retail electricity, it is a shop of horrors out there. I have had 7 different providers since deregulation. 5 outright lied and deceived me. 2 were good but went under and were bought out by liars. My advice to anyone looking for an electric company is to do your homework, pay attention to your bills, and watch out for the deception. So far, Infinite Energy is one of the good ones.
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Great company but odd that they appear on my credit report
I have had no problems with Infinite Energy and the rates are great! I am a little confused as to why they are showing up as a revolving account on my credit report. I thought maybe it was a mistake the first month, but 5 months later and it is still showing...
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Pleased
After being with Champion Electric for 5 years I was a bit hesitant to change providers.However, after being with Infinite Energy for the past 6 months I couldn't be more pleased.The ordering / change over was flawless and the rep's that I spoke with were very knowledgeableand helpful. I would recommend Infinite Energy to anyone that wants to do business with a reliable and price competitive energy provider.
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4 Star Reviews
has 0 four star eviews.
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3 Star Reviews
has 0 three star eviews.
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2 Star Reviews
has 3 two star eviews.
I feel cheated sometimes.
I had just moved to Irving & was new to setting up energy service. I had opted for the Infinite Energy "3-month Smart Charge" Plan & it tuned out really bad. I had to move out of an apartment but was still to continue with infinite energy. I found out i was charged a "smart base charge" of $65 for just 2 days of service. And even when i changed/ renewed my plan, I was still charged "smart base charge" instead of being pro-rated. I was with the company for more than 2 years but it was worst at the end. I had to switch, i couldn't take itThe customer service was good when contacted. but plans were not.
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Not satisfied
We didn't renew the contract as their prices were becoming higher and higher and we decided to move to another provider. After a month we received the bill-they charged us for the whole month when we used only 10 days. Called the customer service they say it is because of your plan usage from 0-1000 is charged fully. So let me understand this even if we used 0.005 we would be charged the whole amount. Havent seen this with any other company. It is not about the money but about the fact that big businesses become big by stealing from the nation. Not satisfied at all.
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1 Star Reviews
has 18 one star eviews.
Do not sign up
summer months so it drives up your bill significantly! I recalled to renew my contract with them under the impression I was going with a new plan. (5.8c per kwh flat) I had called customer service to ask if it was 5.8 cents per flat and they had a ROUNDABOUT WAY OF ANSWERING. I literally asked Is this 5.8 cents per kwh no matter how much before I got cut off with her answering Yes, so this is going to be the same plan as you currently have just locked in at a cheaper rate for 4 years. Notice how the customer service said yes to my question but then switched to saying it was my same plan! TLDR; They still are charging 20 cents per KWH after 1000. Talking to their customer service is even worse than dealing with their horrible rates. I literally would have been satisfied with continuing my contract as is if they had helped alleviate my bill for ONE MONTH (out of a 48 month contract) but it was so hard talking to them. Please dont sign up with them!
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Do not ever use this company!!!
I did purchase their tricky plan last year and end up paying around $500 per month for my 2 bedroom apartment. Tried to cancel or change the plan and find out it is better to keep the plan since cancellation fee and other things are too high. Customer service is unhelpful, instead of finding the solution, they will try to explain the plan everytime. Worst company. You can not find their google review since google hides it for advertising google product on infiniteenergy.com website. WORST...
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