Infinite Energy Customer Reviews

All the reviews are right until your contract is up. Then the fees and rates cause your normal bill to go to 3-4 times the amount. They dont offer decent or low rates for existing customers. The power to chose website is useful and there are other viable options out there.

I have had infinite for over a year and never had a problem with higher bills. They charge what they say that is in the contract, so the person from carrolton, tx who had a problem with high bills, you probably did not renew your contract. Month to month is going to be higher.

This company seems, at least, to be honest, unlike most

No problems, auto pay with credit card. They sent me a letter one month before cotract expiration explaining what to do next.

Signed up with Infinite on a whim due to the increadibly low teaser rate. My contract expires at the end of this month so it is time to start the hunt for a new contract. I have found other providers out there with a lower rate than Infinite is now offering. Unless they are willing to match one of the other rates, I'll be changing providers. Not for the service I've recieived but just simply a decision made from my pocket book. Less money in the paycheck these days means I've got cut expenses somewhere. So here we go. I'll gladly stay with them if they give me a good rate. Keep your fingers crossed.

Have had them since April, started with a 90 day bait and switch. I liked them so much I took a year contract plan. I wish they would post my bill online in my account. You have to wait for the printed bill to see what your kwh useage is for the month.

Customer service was very nice to deal with. I had to delay my start date at the last minute and they took care of it nicely with a return phone call when it was all taken care of. I like them. I hope they keep their rates low so I can keep them. If you get a paper bill and pay by check, or if you get ebilling and pay online there is no service charge. It'll cost you 4.95 if you get a paper bill and pay electronically.

Had them for a year with no complaints whatsoever!

I am in Texas. I mailed my payment to them on the 6th along with 2 other bills from the same mailbox. The other 2 bills posted to my account on the 12th. I got a disconnect notice from infinite energy on the 18th. Customer service explained to me that billing was done in Texas and reported to them. He was not allowed to tell me if it was a contract service but he did tell me that they have had many other complaints. I set up auto pay so we will see how that goes.

We didn't renew the contract as their prices were becoming higher and higher and we decided to move to another provider. After a month we received the bill-they charged us for the whole month when we used only 10 days. Called the customer service they say it is because of your plan usage from 0-1000 is charged fully. So let me understand this even if we used 0.005 we would be charged the whole amount. Havent seen this with any other company. It is not about the money but about the fact that big businesses become big by stealing from the nation. Not satisfied at all.

When you first set up account, you are charged a $250 deposit. When they send you a bill, you have only 2 weeks to pay it. Sometimes, based on Reliant's billing to Infinite, you can get billed twice in one month. This can make things hard on a family's monthly budget. However, if you are even 1 day late on payment you get a bad mark on your record that is forwarded to the next company you want to move your service to. So, then you are required to pay another deposit with the new company. The kicker is, they are allowed to keep your remaining deposit for "4 to 6 weeks after your final bill is processed"! So the customer only gets 2 weeks but they can keep your money for 6 weeks, "after they process your final bill". NOT CUSTOMER CENTRIC!

I had just moved to Irving & was new to setting up energy service. I had opted for the Infinite Energy "3-month Smart Charge" Plan & it tuned out really bad. I had to move out of an apartment but was still to continue with infinite energy. I found out i was charged a "smart base charge" of $65 for just 2 days of service. And even when i changed/ renewed my plan, I was still charged "smart base charge" instead of being pro-rated.

My boyfriend and I moved in with each other previously having had Reliant and Veteran Energy. I loved Reliant but was hoping to get a cheaper rate having had more information this time around. Last time I clicked on the first link that popped up. This time, I did research on power to choose. Infinite had cheaper prices than our previous companies and had fairly good reviews with no hidden fees. There were no problems until the bill came. Our bill was twice as high as our previous bills with other companies and we're keeping the blinds closed, the air above 80 consistently, unplugging misc items. After the first bill we decided to cut back our energy (specifically air) and the second bill WAS EVEN HIGHER?! How does that even happen? Our energy usage has consistently gone down per our weekly energy reports but our overall bill was higher, which makes absolutely no sense to me. Have no clue where the Delivery Charge comes from and why it's half the bill. Feel like they just pick a random number and charge it with no explanation. I feel like we're getting ripped off...it would probably be cheaper to pay the dumb early termination fee and switch to another company. We would probably even recoup our fee and save money over time because our bill is way too high. Feeling frustrated and cheated. Definitely won't be going with infinite again.

My boyfriend and I moved in with each other previously having had Reliant and Veteran Energy. I loved Reliant but was hoping to get a cheaper rate having had more information this time around. Last time I clicked on the first link that popped up. This time, I did research on power to choose. Infinite had cheaper prices than our previous companies and had fairly good reviews with no hidden fees. There were no problems until the bill came. Our bill was twice as high as our previous bills with other companies and we're keeping the blinds closed, the air above 80 consistently, unplugging misc items. After the first bill we decided to cut back our energy (specifically air) and the second bill WAS EVEN HIGHER?! How does that even happen? Our energy usage has consistently gone down per our weekly energy reports but our overall bill was higher, which makes absolutely no sense to me. Have no clue where the Delivery Charge comes from and why it's half the bill. Feel like they just pick a random number and charge it with no explanation. I feel like we're getting ripped off...it would probably be cheaper to pay the dumb early termination fee and switch to another company. We would probably even recoup our fee and save money over time because our bill is way too high. Feeling frustrated and cheated. Definitely won't be going with infinite again.

My position is that Infinite manipulates the billing cycle (# of days) to maximize their profits since they wont provide me a listing of the billing cycle in advance. Infinite Energy claims they rely on Centerpoint Energy to determine the billing cycle and the corresponding start and end reading on the power meter. BUT, that is ridiculous since they have access to the information on my smart power meter. There is a website called "smart meter Texas" that will provide smart meter readings every 15 minutes and this information is available to Infinite Energy.

I was a customer for 6 months, then wanted to renew for another 6 months. Sales rep told me it was impossible, that he could only do 3 month contracts, however he would contact me before end of 3 months to discuss a renew. That never happened and my price has nearly doubled. Upon calling them, the billing clerk said something would have been mailed and there was nothing she could do.

I have been a customer of Infinite Energy for almost two years. I live with roommates and we split the bills. For the first year or so we didn't have a problem, but then the rates started shooting up to where we are paying an average of $.14/kwh which is ridiculous, so I called about a fixed rate. (Which is an ordeal in itself if you work 8 to 5 because they don't answer phones on nights or weekends.) We locked in a rate at .7/kwh which was wonderful. I was told over the phone that they would give me notice at the end of the contract. I was given no such notice. I found out that the fixed rate had ended by the $350 bill I received. I am moving in a month, and needless to say, Infinite Energy will NOT be coming with me.

I had infinite energy for 6 months. I attempted to use their autopay system and was continually behind the payment schedule (at first it was blamed on a delay between when you set it up and when it goes through, later it was blamed on my card itself, which was fine.) They did remove late charges when asked, but when they cut my power off 2 weeks before a payment was due I decided I had had enough. I called them and told them to reconnect the power and then 5 minutes later decided to switch companies. When I called back, they said that the power had already been reconnected and to disconnect now would cost a total of $60. $20 for initial disconnect, $20 for reconnect, and $20 for final disconnect. I could not dispute this and will now be paying them $60 dollars. This company does not provide customer service after 5pm, has an awful autopay system, and will disconnect your power without notifying you (they said there was a notice sent via mail. I have not received it.) Major inconvenience. Great pricing though!

Be warned. They have very aggressive bill collection policies. I got a collection notice 30 days after I terminated service. They didn't mail me a final bill or a warning, just a collection notice. There were several other incidents but I don't have time to explain in detail. Just be careful, for an extra $0.005 I will go with someone that doesn't harass me with threatening letters before my payments are even due.

Plan expired in July 2018. Selected new proffered plan with "9.2 kWh" for a 12 month term...Lo and behold when we got first bill turns out the rate was for "1000 kWh"...After that costs skyrocketed doubling bill (from $360/month to almost $800 for same number of kWh). Not acceptable. We are heading for a showdown somewhere, PUC maybe? We shall see

I was a customer for 5 minutes. No mention of a $250 deposit was made until after I enrolled in one of their plans. They refused to waive the deposit, despite my 750+ credit score with a $70k/yr income. This was for a $48/month electric plan for a small single-person 1,300 sq. home with no mortgage. Absolutely ridiculous. Their customer service reps had no desire to work with me at all, having a "take it or leave it" attitude when I called to either waive the deposit or pay the plan in advance. Thankfully, there is competition out there for utility service, and I did "leave it."