Our Grading of Infuse Energy
Customer Reviews of Infuse Energy
Most Recent Infuse Energy Reviews
I have the Keep It Simple Savings Plan and have thus far enjoyed my experience. Customer care has always been courteous and their online portal is super user friendly. I've never had issues with billing or service so can't complain! The rates with this company has also been fair in my opinion. Highly recommended! I will be renewing with them again! Feel free to use the referral code for extra savings, Ref. Code: YY44113. Enjoy your service! — Leila from Houston TX
The biggest irony is that I love this plan, but that I would never have found it if so many people weren't complaining about being taken advantage of. :-)
Let's be honest. Infuse Energy could not stay in business if the majority of their customers were paying 2.8 cents per kWh. Even if most customers were underutilizing the plan and paying an average of 5.6 cents per kWh (using 500 kWh a month), they'd still not be able to operate. Their entire business model is based on luring people in with the cheap rate promise, and people going *just* over the 1000 kWk limit.
That being said, if you know this going in... just take advantage and be one of the minority of their smart customers! Read the fine print of the EFL, understand what you have to do to avoid extra fees, monitor your usage with SmartMeterTexas and for all that's holy buy a smart thermostat like a Nest to guarantee that you never go over 1000 kWh. Oh, and if you have no idea what your avg monthly electricity usage is? Stay away until you do! — EduacatedConsumer from Houston TX
Since we want to keep our usage under 1000 kwh, we were not sure the billing cycle dates. We sent email to customer service about it and got a response within 24 hours and with detailed explanation... Our bills for the last 2 a months are $28 a month - you cannot beat that price anywhere. — Michelle from Sugar Land TX
4-5 Star Reviews: 9 (35%)
I have the Keep It Simple Savings Plan and have thus far enjoyed my experience. Customer care has always been courteous and their online portal is super user friendly. I've never had issues with billing or service so can't complain! The rates with this company has also been fair in my opinion. Highly recommended! I will be renewing with them again! Feel free to use the referral code for extra savings, Ref. Code: YY44113. Enjoy your service!
2-3 Star Reviews: 1 (4%)
my bill was always very high. I've never paid so much before in my life.
1-2 Star Reviews: 17 (65%)
Even if you click the not to bill with credit card they will use your credit card.
I utilized the online system to start my service on a Friday. Hoping to have service by Sunday. They charged my card on Saturday for $350 deposit. Tried calling them on Saturday morning, but they are not open (good time to charge your card when you cant call them). No service still on Monday. Called them on Monday with no help..."we will not cancel the security deposit nor cancel your account". "Not our problem you don't have service call the distribution company." Worthless company. I spend thousands of dollars a month on multiple properties across Texas. Will NEVER use this company again!!!!
Infuse Energy News
Infuse Energy FAQs
Where can I order Infuse Energy electricity?
Infuse Energy does not have any electricity plans
Where can I order Infuse Energy natural gas?
Infuse Energy does not have any natural gas plans
What do customers think about Infuse Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Infuse Energy customer review is 2.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!