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About Power House Energy

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PUCT#: 10064

Power House Energy is another name under which Tri-Eagle Energy does business.

TriEagle Energy is an electricity company that has specialized in commercial electricity since it's founding in 2002. In 2011, TriEagle expanded into the residential electricity market in Texas as well as the deregulated electricity market in Pennsylvania.



Texas Electricity Ratings Score:


( 3.1 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Power House Energy Customer Engagement

1   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Power House Energy







1 Reviews and Replies for Power House Energy


DO NOT USE
(1 / 5)

  I had a positive balance according to the recording on the phone but the power was off at the house. I called to report a outage and Oncor confirmed the power was disconnected at power house energy's request. Again I confirmed my positive balance. Obviously at this point I determined that I need to speak to a customer service representative. They are impossible to reach. I called and selected the option on the recording that proceeded to confirm their hours of operation, which I was within, then I was forwarded to their voicemail. The voicemail message said I would receive a call back on the next business day. Being that my power was off I scoured the web trying to find a good contact number for them, even calling the other companies in their group. No one could help or get me in contact with an employee. I left 2 messages that night. The next day around lunch I still had not been able to contact them or had received contact from them. At this point I contacted a different company for power. I continued to leave messages to try to find out what happened and how I will receive my credit for the positive balance I left in the account when the new company took over. At this point I've left 14 urgent messages over 5 days with no response. I can't imagine a way to have worse customer service and I still have no idea why they cut off my power.

John from Plano
August 25th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions


Updated: 02-17-2018
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