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About Southwest Power & Light

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Southwest Power & Light is one of the two additional brands that Texpo Energy uses to sell retail electricity in the state of Texas, along with YEP. Texpo Energy filed to also sell electricity as Southwest Power & Light in 2008. Southwest Power & Light sells electricity in the deregulated areas of Texas to both residential and commercial customers.

Texas Electricity Ratings Score:


( 2.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Southwest Power & Light Customer Engagement

56   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Southwest Power & Light







56 Reviews and Replies for Southwest Power & Light


Bait And Switch
(1 / 5)

  SPL has dishonest marketing tactics - Please beware of monthly fees, which they won't disclose to you when signing up. My experience with this service provider is horrible - All they care about is getting your money rather than being upfront with their charges. Need to do a better job to inform subscribers of all fees involved.

Plan name from Round Rock
April 24th, 2017

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GREAT SUPPLIER
(5 / 5)

  I have been with SWP&L for years and they offer the best rates. I have never had a problem with them and I recommend them all the time.

ReamesC from Frisco
March 31st, 2017

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Pasadena, Texas
(5 / 5)

  I've been using Southwest Power & Light for several years and they are very good. I'm an electrical substation designers and their electricity is as good as anyone else.

Very good company from Pasadena
March 30th, 2017

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Do Not Use SW Power & Light
(1.6 / 5)

  My house was up for sale when my 2 year contract was soon to expire with SW Power & Light. I called weeks in advance of the contract expiration. I was mistakenly given the impression that it was a good idea to go to a month to month contract since I was moving soon. The customer service rep told me that my rate would go up a fraction of a cent. Instead my rate was doubled. During the period of time I repeatedly got calls from SW Power & Light Sales people who tried to get me to resign a new long term contract and NONE of them warned me that my rate would go up if I did not resign a long term contract (remember it doubled). I ended up switching to another company because they would not credit my bill for the amount they ripped me off.

Robert Mackey from Tomball
January 19th, 2017

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Website
(0 / 5)

  The only thing they distinguishes one vendor from another is price and the website. I have found the website to be EXTREMELY slow and unresponsive.

Terry Pettijohn from La Marque
April 22nd, 2016

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Joke and a half...
(1 / 5)

  My usage for Nov was down substatially from previous month yet bill was the same amount. Noticed a Smart Meter recovery charge of $40 dollars for the month. Thought that was kinda pricey so called CS to ask about it. She said " oh that charge is only $18.33".....i said how come mine is $40?? Puts me on hold to go ask about it. Waited 30 plus minutes on hold.......I got better things to do. Unpluggin these dolts tomorrow

Steve from Bellmead
December 10th, 2015

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Disorganized and Inconsistent
(1.4 / 5)

  I signed up online from the 'power to choose' website. Enrolled in a paperless billing, auto pay 6 month contract for 11.4 cents/kwh, and got an email confirming my turn on date. Well, we get to the house with trailers of furniture, etc and are moving in and we have no electricity. I call and they cannot help. They scheduled my turn on for 7/3, and no one is in the office, "holiday", they said. I have no electricity and loads of things and people needing some refuge. Terrible experience and lack of communicaiton.

I get my first bill for 4 days of service and have to pay a minimum usage fee. I understand. You just can't use that much electricity in 4 days. My second bill comes and I am WAAAY overcharged. I finally get a hold of someone and they told me I was not on a contract, I was paying month-to-month at the going rate. All the confirmation emails I got apparently meant nothing. They said they can apply a bill credit to my first bill, the one that used 220 kwh, not the 2nd one that used 2260 kwh.

I am done with them. Switched yesterday.

Daniel from Lenorah
August 13th, 2015

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Lame
(0 / 5)

  Lame......take my advice.....go somewhere else. Do not use Southwest Power and light. I'm under a contract also and the day that contract is over, I'm switching Energy Providers. I don't need to express my issues......everyone who has rated here before me has told the story. You don't need to hear mine!

Bill Nelson from Katy
July 26th, 2015

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best electricity supplier
(0 / 5)

  I have had swpl&l for about 5 years and could not be happier. I started out with TXU when we moved to Texas, big mistake. bills hovered around $ 300-$400 per month. southwest power is fixed @ 0.0625 cents per KWH. my bills now average around $150.00-$200.00 per month.

russ cornell from Killeen
July 7th, 2015

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Great Company
(4.8 / 5)

  I had this company for 2 years without any problems, however i get these new promotions and decided to change, BIG MISTAKE, southwest is fair and does not give you extra charges, it is what it is all the time, I am going back to this company

steve from Houston
June 30th, 2015

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Southwest Power cut off my power one day after I started with the company!!!
(1 / 5)

  Don't choose any company that can be so stupid as to shut down your power one day after starting the service. I bought a home and my sellers moved out on 6/15/15 so I started my service on 6/16/15. I chose Southwest Power so I would be 100% certain that there would not be power interruption because this is the same company used by my home seller. It is inexcusable that this company shut off my power on 6/17/15 after I had full confirmation of my power being started without service interruption.

Jerome Heaton from Fort Worth
June 17th, 2015

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poor accounting practices and customer service
(1.6 / 5)

  I pay my bill through online billing with my bank. My payment was sent and received before the due date. They called me and said it was past due the day after the due date. I called them and they said that they didn't receive it yet to check back in two days. The next day I got a notice of disconnect in 7 days! I called them back. They still have no idea where the payment is. I went ahead and paid it, so, my wife, son and I had electricity. I sent them screen shots of where money was taken from account. That wasn't good enough. The next day i got a copy of the deposited check they put into their bank. They still argued with me saying that didn't show that they received my money. WHAT ELSE COULD I GIVE THEM! Talked to three different people today to try and get my money back. The last person after saying there is nothing they can do, she did some type of inquiry, came back to the phone and said " I found it". It was deposited into someone else's account. NO "SORRY WE PUT YOU THROUGH THIS MESS" NO, "OOPS OUR FAULT". Told me to sign up for auto draft and this wouldn't happen. Tried making me feel like it was my fault. To hell with them!

D from Houston
June 5th, 2015

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They were just fine!
(5 / 5)

  I don't usually have the time to write reviews. Signed up with SW P & L 2 years ago online because of a very attractive rate. I was on autopay. Every month a got a statement showing how much my account was charged. I never had a problem or needed to call for anything. I enjoyed the low rates. As far as I'm concerned it was a no brainer. No problems at all!

FG from Plano
March 6th, 2015

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Hidden Fees and HORRIBLE Customer Service
(0 / 5)

  Stay away! These guys are nothing but crooks who will nickel and dime you to death with fees. There are "monthly fees" and "processing fees". You're not getting the advertised rates at all. If I didn't have a contract, I'd be switching today. They force you to be on auto-pay and charge your account five days after the billing date even though the "due date" is 14 days away. Don't even try the average billing. They don't know how to do a monthly average. They expect you to pay the balance of the average billing all in one payment. Stay Away! They get zero bulbs rating from me. They have the most obnoxious, abusive and unfriendly customer service reps I've ever encountered. Never again.

Sam Iam from Waco
October 30th, 2014

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Bad Customer Service
(0 / 5)

  I signed up for the first time a few months ago and was told that I had the low rate and on auto pay, when I got the bill that was not the case so I had to call to get the issue resolved. I had to call because I received a payment overdue note,I had a very hard time understanding the CSR, possible oriental, and she was not able to help me and told me that I had cancelled the auto pay and I just need to pay the bill. Then she couldn't get into the system and I had to call back but note that my electricity would be disconnected if I didn't pay. It was a mess hopefully this wont be the case during my contract with them.

CJ from Mo City
October 20th, 2014

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Very Upset
(1 / 5)

  For 18 months I had service with the company and it was fine. The entire time I was on autopay. I still show that my account is on auto pay. Back in March I cancelled service, no problem. However 2 weeks ago I noticed that my credit score dropped from 805 to 680. The reason SWPL decided to put a collection on me for a final bill. It was only 160.

I never received a past due notice, and was on and from the website am still on auto pay. I still have not heard back from the company. I paid the 160 to the collection company and they said they will send me paperwork requesting that it removed from my credit. Still haven't received!

I am very upset with the billing practices and the whole reason I was on auto pay is to ensure I never have a late payment. Which was smooth for the previous year and a half!!

Last bill scam from Plano
September 5th, 2014

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8 YEARS of GREAT rates and service!!!
(5 / 5)

  Reading all the bad reviews is surprising! I signed up with SWPL 8 years ago and the highest my bill has EVER been for my 2 bedroom home is $180! And that is only during the summer months in HOUSTON TEXAS! Average bill is well under $100 otherwise. I am pleased with the service and any time anyone shows up trying to get me to switch, I'm told they have never heard of SWPL and then I send them on their way. The only downfall I can list is the high deposit ($390) but once you pay your bill on time for 12 consecutive months w/out a late/disconnect notice generated, they refund half of the deposit back to you! I recommend SWPL to everyone who asks me about power company options. (=

Denise Valentine from Houston
August 16th, 2014

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Awful service!!!!
(0 / 5)

  This is the worst customer service ever. They don't listen and obviously lack social skills with people. They had charged me 175 for discconnection which I never authorize. Obviously they had got the wrong apt number. They messed up on my bill because of this and to top it if they disconnected my light due to nonpayment, which I don't understand why and they never gave me an explanation. Plus I bought a house and call to chane my service and told me I had to pay 190 due to late payments which were perhaps a day or two late. I call again to fix the issue and they told me this was not true and the lady was really rude as well.

Jackie from Mission
July 30th, 2014

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Awful service!!!!
(1 / 5)

  This is the worst service I have ever encounter. They first mess up on my bill, because they mess up on the wrong disconnection apt, therefore they were charging me for something I hadn't done. Plus after calling and complaining about the 175 charge they never took care of it. Than they disconnected my light due to unpaid balance , which as of today I have no idea what that extra charge was. Than I call to change my light to our new home. They told me I had to paid 190 plus 215 of this month, which I includes late fees of charges I am unaware of as today. Customer service is at its worst too since they can never give me a explanation of all this. They have by so far made this experience horrible.

Jackie from Mcallen
July 30th, 2014

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Don't fall for their low advertised rate!!
(1 / 5)

  I went with this company because they had a good rate on the Power to Choose website. Their advertised rate did not include "Total Utility Charges" that added on another $50 to my bill. I was with Summer Energy before and now regret switching. They are also charging me a $175 cancellation fee for only a 6 month contract. Customer service was also very rude, stating that I should have read all the fine print. Counting down the days until I can end my business with them.

Sara from Round Rock
June 27th, 2014

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Updated: 02-17-2018
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