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Sierra in Customer service was great. Answered all my questions and was cheerful and professional. Thanks!!! — David T from Houston TX

Only 2 "complaints" I might offer:

1. Their auto-billing drafts my checking account 10 days before payment is due. Only reason a company would do this is to play the float game they have our money for 10 days to invest elsewhere. It adds up to quite a lot. Really no call for this from a utility company. But I can live with it, and do, and it's not really a complaint.

2. My contract is coming to an end in 5 months. I like SWPL so much I'd like to extend that contract, or, start a new one with them effective 5 months from now. Just trying to get the best price at the moment. But they, like most providers, won't talk contracts until 30 days before expiration. What a shame a decent provider with a good price risks losing a satisfied customer because of what rates may be 4 months from now. Again, not a complaint, but it sure seems like a less than intelligent way to conduct business. — TxFeller from Denton TX

I signed up with them almost 3 years ago after Breeze went under. I used a spreadsheet and simulated my usage over a year with many different plans, including the ones some providers use to try to appear way low on power to choose, but only if you use exactly the 1000 or 2000 KwH amounts.

I appreciate that they will bill a credit card without adding fees, which with rewards comes out to an additional 2-3% savings, and allows me another 20 days or so of flexibility as to when I am paying it.

My Energy charge has always been exactly what the said and the distribution charges from Oncor have always passed through correctly. I do wish the invoice would itemize the Oncor charges, but using current EFL data from various providers to spot check, the distribution charges are always correct — Charlie from Pflugerville TX