Reviews Overview
The best review categories for Gateway Energy Services are their plans and pricing, rated at 3.0 out of 5, and the order experience, rated at 2.8 of 5.
5 Stars
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4 Stars
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2 Stars
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1 Stars
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Recent Good Review from J. Provost

Lowest price in Oncor!
Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

J. Provost from Dallas on May 29th, 2009


Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Lowest price in Oncor!
Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

J. Provost from Dallas on May 29th, 2009



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Misleading promo
I signed up for a plan with a variable rate. I received my first bill which covered a partial billing cycle (20 days) and all was well. Where things went wrong was my expectation to receive a full 30 day billing cycle at the low introductory rate. Needless to say, the rate went up by about 20% on the next billing cycle, and when I called to explain that I expected the introductory rate for a complete 30 day billing cycle, the rep could not grasp this simple concept and repeatedly offered to switch me to a fixed rate plan. Unless consumers are completely insipid, I find it hard to beleive that this was the first time this rep has taken a complaint call about this issue. I'm glad I only signed up for month by month, because I cannot stand slick b.s. sales tactics. Once I am gone I will never come back. Their loss.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

D West from on July 13th, 2011



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