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Brilliant Energy is a Houston, TX based retail electricity provider that was founded in 2007. Brilliant Energy services both residential and commercial electricity customers.

One you've researched a Brilliant Energy, you can exercise your power to choose and compare electricity rates from competitive providers. Texas has over 50 competitive providers to choose from. There are no switching fees, your electricity stays on throughout the whole process, and no special equipment is needed. If you're moving to to Texas, your new provider will turn on your power and set up your new service.

Remember, the cheapest electricity rate may not be the best, that's why we provide recommended plans based on your home size. You'll find dozens of choices and options to choose from, whether you're looking for a 12 month fixed rate plan or a month to month plan. You can also choose green energy plans, plans with Rewards, Incentives, and Smart Home plans featuring free programmable thermostats such as the Nest thermostat. We've made it easy by recommending plans and providers that have proved that they provide the best customer service and a great electric rate for your home or business.

Once you've found the plan that makes sense for you, your provider will require a credit check to determine if a deposit is needed to establish service. If you do not have credit established or have poor credit, there are no deposit electricity plans available at competitive terms.


Our Grading of Brilliant Energy

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Brilliant Energy Plan Summary

Brilliant Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Iberdrola Texas and Constellation instead.

View Brilliant Energy Plans

Customer Reviews of Brilliant Energy

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Most Recent Brilliant Energy Reviews  


Zero Complaints - Happy with service
I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!

Bill payment very easy thru their website.

Overall, i have zero complaints. Happy with service so far
Richard from Round Rock TX

Great Customer Service!
I've had several occasions to call Brilliant Energy. Every time I call, I get courteous treatment and knowledgeable information. I'm in my second year with Brilliant, and my bills are quite reasonable compared to other rates in today's economy. Sylvia from Irving

No Problems, good rates
I switched to using them and have been with them almost 2 years. I have been happy with them, rates are up front and I have had no issues with extra hidden fees. This is the 3rd electric company I have used in the past 6 years, and they all have been fine, it comes down to the money and terms. From the time I sent many inquiries about signing up with them before doing so, throughout my time with them, customer service has always been helpful and friendly. My renewal is up next month, so as before I shop around at each renewal period for best rates. If the price is right I would stay with them. Monica from Pflugerville


4-5 Star Reviews: 20 (31%)



Zero Complaints - Happy with service

I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!

Bill payment very easy thru their website.

Overall, i have zero complaints. Happy with service so far

Richard from Round Rock, Texas
April 10th, 2017

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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3-4 Star Reviews: 5 (8%)



No Problems, good rates

I switched to using them and have been with them almost 2 years. I have been happy with them, rates are up front and I have had no issues with extra hidden fees. This is the 3rd electric company I have used in the past 6 years, and they all have been fine, it comes down to the money and terms. From the time I sent many inquiries about signing up with them before doing so, throughout my time with them, customer service has always been helpful and friendly. My renewal is up next month, so as before I shop around at each renewal period for best rates. If the price is right I would stay with them.

Monica from Texas
October 12th, 2015

Billing & Account Management
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2-3 Star Reviews: 7 (11%)



Buyer Beware

We signed up with Brilliant on a rate of 4.9 cent per KwH. The Electricity FACT Label listed our expect bill at 8.6 cents per KwH. First Bill arrived an it was 27 cents per KwH. Specifically, the charges were:

807 kWh Energy Charge = $39.79
TDU Charges = $158.14
Plus taxes

Calling Brilliant for an answer -- infinite hold... sent an email, no response. sending complaint to the PUC.

Buyer Beware from Hurst, Texas
April 13th, 2018

Billing & Account Management
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1-2 Star Reviews: 27 (42%)



Worst company around town

The rates are horrendous.
Customer service phone On hold forever.
Treat customer badly on the phone.
Why even run a customer service center like this?

Adam Nguyen from Needville, Texas
July 31st, 2019

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Brilliant Energy News  


Champion Energy Wins Staggering 4th Straight J.D. Power Award
In what is increasingly looking like a foregone conclusion, Champion Energy has ranked in the top spot of the 2013 J.D. Power & Associates survey for Texas electricity customer satisfaction. This marks the fourth straight year that Champion Energy has won the coveted award. Last summer marked th...

PUC Denies AEP to Sell Electricity in Texas as "AEP Retail Energy."
In what I consider great news, and despite an earlier ruling by a Texas judge, last week the PUC voted 2-1 to forbid AEP from using the name "AEP Retail Energy" to sell electricity in the state of Texas. I wrote extensively about what I saw as the dangers of selling Texas electricity under the A...

AEP Gets Approval To Sell Texas Electricity as AEP Retail Energy
In what I consider to be extremely poor tidings, Paul Ring of Energy Choice Matters is reporting that a judge in the Texas Courts is going to allow AEP to sell retail electricity as "AEP Retail Energy" under the license name AEP Texas Commercial & Industrial Retail Limited Partnership. I've written...

Brilliant Energy FAQs  


Where can I order Brilliant Energy electricity?


Brilliant Energy does not have any electricity plans

Where can I order Brilliant Energy natural gas?


Brilliant Energy does not have any natural gas plans

What do customers think about Brilliant Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Brilliant Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Brilliant Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
Earn Big Bill Credits
12 months
8.9¢ / kwh
at 1,000 kWh per bill
$109 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!
  • Up & Coming Provider
    12 months
    7.0¢ / kwh
    at 1,000 kWh per bill
    $122 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • 100% Solar Energy
  • 12 Month Fixed Rate
  • Popular New Provider
  • 3 Year Price Stability
    36 months
    11.4¢ / kwh
    at 1,000 kWh per bill
    $115 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • Fixed Energy Price
  • No hidden fees or base charges
  • 100% Texas Wind
  • 100% Clean Energy
    24 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $116 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • New Provider in Texas
  • No hidden fees or base charges
  • 100% Clean Energy
  • All Brilliant Energy Plans