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Brilliant Energy is a Houston, TX based retail electricity provider that was founded in 2007. Brilliant Energy services both residential and commercial electricity customers.

One you've researched a Brilliant Energy, you can exercise your power to choose and compare electricity rates from competitive providers. Texas has over 50 competitive providers to choose from. There are no switching fees, your electricity stays on throughout the whole process, and no special equipment is needed. If you're moving to to Texas, your new provider will turn on your power and set up your new service.

Remember, the cheapest electricity rate may not be the best, that's why we provide recommended plans based on your home size. You'll find dozens of choices and options to choose from, whether you're looking for a 12 month fixed rate plan or a month to month plan. You can also choose green energy plans, plans with Rewards, Incentives, and Smart Home plans featuring free programmable thermostats such as the Nest thermostat. We've made it easy by recommending plans and providers that have proved that they provide the best customer service and a great electric rate for your home or business.

Once you've found the plan that makes sense for you, your provider will require a credit check to determine if a deposit is needed to establish service. If you do not have credit established or have poor credit, there are no deposit electricity plans available at competitive terms.



Our Grading of Brilliant Energy

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Brilliant Energy Plan Summary

Brilliant Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Chariot Energy and Constellation instead.

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Customer Reviews of Brilliant Energy

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Most Recent Brilliant Energy Reviews  


Zero Complaints - Happy with service
I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!

Bill payment very easy thru their website.

Overall, i have zero complaints. Happy with service so far
Richard from Round Rock TX

Great Customer Service!
I've had several occasions to call Brilliant Energy. Every time I call, I get courteous treatment and knowledgeable information. I'm in my second year with Brilliant, and my bills are quite reasonable compared to other rates in today's economy. Sylvia from Irving

No Problems, good rates
I switched to using them and have been with them almost 2 years. I have been happy with them, rates are up front and I have had no issues with extra hidden fees. This is the 3rd electric company I have used in the past 6 years, and they all have been fine, it comes down to the money and terms. From the time I sent many inquiries about signing up with them before doing so, throughout my time with them, customer service has always been helpful and friendly. My renewal is up next month, so as before I shop around at each renewal period for best rates. If the price is right I would stay with them. Monica from Pflugerville


4-5 Star Reviews: 20 (30%)



Zero Complaints - Happy with service

I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!

Bill payment very easy thru their website.

Overall, i have zero complaints. Happy with service so far

Richard from Round Rock, Texas
April 10th, 2017

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3-4 Star Reviews: 6 (9%)



Cut off my Power

Recently moved into a new house. Signed up for Brilliant Energy's 3 month plan. I signed up on May 27, 2020 with a start date of June 5, 2020. Upon signing up i got two emails, one confirming my plan and another asking me to set up an online account which i did. Done, everything was set up and easy. We move in to the house on June 6 and have no issues, power is on. Fast forward to today, June 30, around 9:00am the power was shut off. I call Brilliant Energy and they informed me that my account was shut off because i failed to send them a copy of my Driver's license and something else. She tells me an email was sent to me the May 27 with a request for those documents. I tell her i did not receive that email nor any follow up emails regarding this. I ask if i can provide those documents now and she tells me that they no longer offer the 3 month plan i signed up for and i would have to sign up for a 1, 2,or 3 year plan at more per kW. At this point i am upset and ask to speak with someone else and she says no. So i ask her "What am i supposed to do then?" she says "You can go online and sign up for a different plan or i can sign you up for one of our reasonable plans". I say "Again i have no power so how am i supposed to sign up for another provider?" She doesn't respond and i hang up. I go to a local store and use their internet to sign up for another provider.

The whole situation felt like a trap and i was lucky to be home when it happened so i could fix it.

Hayden from Krum, Texas
June 30th, 2020

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2-3 Star Reviews: 8 (12%)



Cut off my Power

Recently moved into a new house. Signed up for Brilliant Energy's 3 month plan. I signed up on May 27, 2020 with a start date of June 5, 2020. Upon signing up i got two emails, one confirming my plan and another asking me to set up an online account which i did. Done, everything was set up and easy. We move in to the house on June 6 and have no issues, power is on. Fast forward to today, June 30, around 9:00am the power was shut off. I call Brilliant Energy and they informed me that my account was shut off because i failed to send them a copy of my Driver's license and something else. She tells me an email was sent to me the May 27 with a request for those documents. I tell her i did not receive that email nor any follow up emails regarding this. I ask if i can provide those documents now and she tells me that they no longer offer the 3 month plan i signed up for and i would have to sign up for a 1, 2,or 3 year plan at more per kW. At this point i am upset and ask to speak with someone else and she says no. So i ask her "What am i supposed to do then?" she says "You can go online and sign up for a different plan or i can sign you up for one of our reasonable plans". I say "Again i have no power so how am i supposed to sign up for another provider?" She doesn't respond and i hang up. I go to a local store and use their internet to sign up for another provider.

The whole situation felt like a trap and i was lucky to be home when it happened so i could fix it.

Hayden from Krum, Texas
June 30th, 2020

Billing & Account Management
Customer Service
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1-2 Star Reviews: 29 (43%)



Reneged on Contract!

I signed up for residential service with Brilliant Energy when they offered a decent price for electricity a couple of months before my current contract had expired. I got an email confirmation with what was to be my new rate, welcome letter, and was even able to log on and set up an account. I thought we were good to go.

Several days before service was scheduled to begin, I called them to confirm just to make sure we were set to make the switch. I was told that because they could not access my credit report on the day I signed up that they would not use our agreed upon rate and that I could "choose from our current plans" which were of course 20% higher than our agreed upon plan. All they had to do was LMK they needed more credit information either by phone or email (they did neither), but they used that as an excuse to weasel out of their contract obligation and direct me to their more expensive plans. Needless to say after that incident I will NEVER do business with them again and ended up purchasing a plan with another company at the last minute. They put me in a bind as since we had an agreement I called to just make sure they were ready to start on our contracted date, but instead i was scrambling to find a new plan (with a different company of course!) several days before my old contract was set to expire.

Do not trust them to honor their contractual obligations!!!!!

Phil T. from Houston, Texas
July 17th, 2020

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Brilliant Energy News  


Champion Energy Wins Staggering 4th Straight J.D. Power Award
In what is increasingly looking like a foregone conclusion, Champion Energy has ranked in the top spot of the 2013 J.D. Power & Associates survey for Texas electricity customer satisfaction. This marks the fourth straight year that Champion Energy has won the coveted award. Last summer marked th...

PUC Denies AEP to Sell Electricity in Texas as "AEP Retail Energy."
In what I consider great news, and despite an earlier ruling by a Texas judge, last week the PUC voted 2-1 to forbid AEP from using the name "AEP Retail Energy" to sell electricity in the state of Texas. I wrote extensively about what I saw as the dangers of selling Texas electricity under the A...

AEP Gets Approval To Sell Texas Electricity as AEP Retail Energy
In what I consider to be extremely poor tidings, Paul Ring of Energy Choice Matters is reporting that a judge in the Texas Courts is going to allow AEP to sell retail electricity as "AEP Retail Energy" under the license name AEP Texas Commercial & Industrial Retail Limited Partnership. I've written...

Brilliant Energy FAQs  


Where can I order Brilliant Energy electricity?


Brilliant Energy does not have any electricity plans

Where can I order Brilliant Energy natural gas?


Brilliant Energy does not have any natural gas plans

What do customers think about Brilliant Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Brilliant Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Brilliant Energy Plans  


All Brilliant Energy Plans