Pennywise Power Customer Reviews
We've been collecting customer reviews for Pennywise Power so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Pennywise Power Customer Ratings:
Average of Pennywise Power Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Pennywise Power | 1.7/5 | 126 |
Pennywise Power Reviews:
126 total reviews for Pennywise Power.
| Star Rating | Ratings and Link |
|---|---|
| 11 5 star reviews | |
| 9 4 star reviews | |
| 13 3 star reviews | |
| 14 2 star reviews | |
| 79 1 star reviews |
Energy Plans from Pennywise Power competitors
Unlike Pennywise Power, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
Bargain-bargain-bargain
I tried Pennywise because I wanted a short term acct. (selling house); the 6 mo. deal at 7.9 cents/kwh saved me a bundle! No issue with customer service; monthly bill is paid automatically. Starting service was a snap. The current 6 mo. deal is higher; may try mo.-to-mo.- it is dirt cheap!
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5 Star Reviews
has 11 five star eviews.
Great!!
I bought my first house in March 2013. Compared prices and went with pennywise power. I have had no problems whatsoever. Prices have been fair, right now I am doing month to month because my 1 year has gone out. They didn't notify me, but the prices really haven't changed drastically it is still about the same. I have paperless bill and automatic withdrawal and have had no problems with this company. Customer service is great as well.
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It's all about the rate!
I was with Texas Power for two years. I had no issues with TP however when my contract came up, I researched and found they were not the lowest priced player so I switched to Pennywise. So far so good. My rate is dirt cheap and it is charged automatically to my credit card so I get miles to boot. I have come to the realization that power in texas is all the same because Oncor (in Dallas) owns the lines and these players are just resellers. Go with the low rate and keep switching. It's like when you would switch long distance providers back in the day. It's a commodity.
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Excellent company
I have been with Pennywise for 1 year. I've had excellent service, excellent prices (very low electric bills for 800-1750 kw used). I have no complaints with them at all. My 1 year contract is expiring, though, and I will get a better plan with a different company. Sorry to leave Pennywise.
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Free Power
I took advantage of their 6 month plan that offered a $40 @ month credit. I paid $10 for power for April to September. More than satisfied, actually danced all summer long.
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No problems here so far.
Been with pennywise for three years, never had a problem with them. Got my 50 off bill as advertised.
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Energy broker
I've used Pennywise for my personal residence many times and have been very happy. The short term offers have yielded the best savings for me. While I work in this industry I do not represent Pennywise but would highly recommend them.
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Great company, great prices
Great prices, awesome customer service. So glad I left the scam artists known as Just Energy for a legit company. A++++ all the way!
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Great!
Everything was great with Pennywise. Simple straight forward billing. Even after the contract expired, the month to month rate was not a huge increase. We would stay, but the lowest rates are only for new customers.
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4 Star Reviews
has 1 four star eviews.
Overall Satisfied
I am overall satisfied with Pennywise Power. I have been with them through 2 - one year plans, simply because they had a lower rate and a decent customer satisfaction rating. You can't always trust these sites because it's usually just the negative reviews that get posted - NO COMPANY IS PERFECT. I am probably going to leave them this month, but it is just due to someone else offering me a lower rate that Pennywise refuses to match.
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3 Star Reviews
has 1 three star eviews.
Bait and Switch
I signed up a year ago and have been extremely pleased with every aspect of the cost and services provided... until it was time to renew my contract.In spite of the fact that I can go to the 'Power To Choose' web site and pull up hundreds of plans (including many from Pennywise), they will only allow me to renew from a choice of three (more expensive) plans.I'm upset for several reasons... There is absolutely NOTHING in the original "Residential Terms of Service" agreement, the "Your Rights As A Customer" or the Electricity Facts Label documents that indicated that I would only be able to renew from a restricted group of plans of their choosing.Also, there is NOTHING on the 'Power To Choose' web site that indicates that plans are only available to new subscribers. And there is NOTHING in the Electricity Facts Label documents on the web site today that says that even implies that they are limited to new customers. To me, it seems hugely deceptive to allow providers like Pennywise to have their plans listed on this web site when there are undocumented restrictions such as this.I realize that I can choose another provider, but I don't think that our regulators set this system up with the intention that consumers would be FORCED to change providers every year to get the best possible rates.
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2 Star Reviews
has 2 two star eviews.
Worse than the Mafia
Bait and Switch company. They had me on a low rate plan and when it expired they put me on a month to month plan at 16 cents per kwh and I received no notice. To make matters worse, they said I was on average billing which I never signed up for and never had as my billing was continuously up and down based on usage. When I went to another company they said I owed almost another $1000 on top of my bill drawn against my "average balance" in April which I never used. After multiple calls and no resolution, I had to resign myself to the fact they are a fraudulent and shady company. Please don't use this company if you are thinking of doing so. There are better options out there.
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50$ Bill Credit
I choose one of the plan for 12 months and it was written under need the plan that you will get 50$ bill credit. Unfortunately i never received this credit and i called to customer service and dispute this problem. Unfortunately they again told me to wait for one or more billing cycles.
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1 Star Reviews
has 45 one star eviews.
No Bill Received and then Disconnect
Pennywise took over my electricity from Discount Power. I was not aware of this initially and received no bill for January. Pennywise never sent a bill and I did not know what company even had my account. I am never late paying my bills. I received a disconnect notice on Thursday and Friday my power was shut off. Pennywise claimed they sent bills to my e-mail address, but they did not. I did not have an account set up. I tried to set up an account and they require a ESI ID #! There is no ESI ID # on my disconnect notice and there is no ESI ID # on my meter. What kind of customer service is this! Lousy....
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Crooks
Had a 6mo contract, it expired, we moved in a month, so they said the cost goes up a little for month to month, I get my bill and it tripled. What a joke, I don't mind paying a little more but triple any other bill I had is ridiculous.
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Misleading Advertising in Energy Facts Label
I signed up with Pennywise Power in July 2015. I carefully read the Energy Facts Label and understood that I would receive 5.5 cents per kwh for usage at or above 2000 kwh/month. However, as I started receiveding my bills, I noticed charges in excess of 6.5 cents per kwh. After speaking with customer service, I learned that Pennywise Power has purposefully structured its pricing so that it, if you use EXACTLY 2000 kwh/month, you will get 5.5 cents per kwh--allowing Pennywise to advertise this rate on the energy label. However, if you use 2001+ kwh, they will remove a $25 credit from your account (which causes your rate to jump considerably. I don't believe for a second that regulators intended this kind of abuse with regard to the Energy Facts Label. I have filed a complaint and intend to let others know about Pennywise's misleading tactics.
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No deposit back!
I had automatic payment, and I always paid my bill on time. Now, they will not give me my deposit back. It has been over a month since I switch to another provider, and I still have not received my deposit. Everytime I call to ask about it, they transfer me to someone else, or put me back in the queue. I don't know how I can get my money back. I'm going to have to go to small claims I guess.
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