Our Analysis of Pulse Power

New customer. Went to registration page on line and correct information rejected multiple times. Customer service rep talked so slow and was so dense she sounded high. Could barely hear for chatter in background. She didn't want to address whether their information they had was correct because any error was because I "made an entry error", although I had cut and pasted their information(!) from the bill. After several minutes of her talking about 6 words per minute we found, yes, they had put the wrong zip code in so I couldn't register with the correct information. No apology; no interest in fixing. Customer service that can only be described as "stupid".

I was told that anything after the 1000kw it would be 6.3 per kw. Lies!!! The real deal is the 1st 1000kw is 6.3kw every kw after that is 12.3 per kw and my bill is more than what I was paying to TXU. I would have never done this deal if I new the real deal.

DO NOT SWITCH TO PULSE POWER!! Received confirmation the electric would be on today. Previous company turned power off today and so when the power went off I called in at 10:46 a.m. and was told it should be on shortly. I was told my info had been submitted to oncor and they just needed to turn it on. I ran errands and returned to no electric still at 2. Called oncor and they stated they did not have an order. I called pulse power and found out they closed my account for fraud WITHOUT ANY NOTICE. They told me to email a copy of my Id and lease. I did that and have called every hour since, STILL NO POWER. I have explained my situation over and over, I have spoken to numerous supervisors and all state they are just waiting on a reply. The last individual I spoke with told me that all the supervisors had left for the day and nothing further had been done with my account since I sent the documents. She stated everyone was clocking out and leaving so no supervisor was available to speak with me. She informed me that customer service is outsourced to a call center and they dont have any way to contact the other departments. She apologized for the unconvinced but nothing can be done. IT IS BELOW FREEZING AND MY DAUGHTER AND I ARE LEFT WITHOUT POWER.
Update: called this morning and was told they still do not have a response but it should be sometime today. We have now been without power for 24 hrs.

I have been with pulse energy for 6 months after switching from Gexa and it was the biggest mistake . Every time I call to the customer service line , its always 10 min plus hold time. They never will give you a payment extension . The weekly consumption report they promise to provide you via email only comes now and then never consistent . I pulse energy poor in customer service , customer satisfaction and poor flexibility in payment arrangements.

Liked their rates, but did some research and saw MANY negative reviews. Decided to stay with my current provider. Cancelled with-in the legal limit. Several months later contacted by a collection agency.

AVOID AT ALL COSTS!!!

This Company needs to get it together. I thought I would be getting better rates than Reliant. I wish I never changed providers. Their online usage tracking is meaningless and cryptic. I never get my weekly usage e-mails as promised. It is like they don't want you to take advantage of the discount for using 1000kwhs. When I transferred my electric, I was told their was no charge. I was sent a bill for 833 dollars. When I called to clear up the matter, I was put on hold for an hour. No apology was forth- coming for their mistake. I am very dissatisfied with this company but signed a lengthy contract with a huge cancellation fee. Regrets!

This place is horrible, has THE WORST customer service reps, and they have ZERO flexibility with payment arrangements.
Every representative I have spoken to has the worst attitude, and treat you like dirt... after waiting AN HOUR to speak to someone. Go with a bigger, more reputable company, even if the rates are higher... you'll save yourself the headache.

I attempted to purchase a new contract with Pulse Power.

Because I am over 65 and have paid my bills regularly, I was eligible to have a deposit waived.

I provided them the information six days ago.Pulse Power said they would get back to me within 48 hours.

They got back to me in six days.

Because my previous contract expired yesterday, yesterday I purchased from another supplier.

Today Pulse Power told me I was their customer.

I called Pulse Power and was told that the only way I could cancel was online. I canceled online.

Later in the day I got another email from Pulse Power that said I was their customer. I again canceled online.

The other supplier that I purchased from yesterday gave me a notice tonight that my electricity would be cut off because I had a different supplier!



Pulse Power Failed to get back with me In the promised time.

This resulted in my having to make a purchase from another supplier.

Now I may have my electricity cut off because of all of these changes.

Pulse Power Should not be allowed to continue to provide services if they are dishonest about their response time.

This has caused me great difficulty.It may also result in a loss of electric service. This is through no fault of mine!

I have has continual billing problems. I have 2 houses with them and they applied payments to the wrong address. Never again!

I made a big mistake getting electric with Pulse power they cheat on you ,,the kWh is not what I choose, and then you pay your bill and after few weeks they send you a pink bill saying that you haven't pay your bill,,,when you pay your bill they dont give you no confirmation number like other electric company now I have to go to my bank and get all my information payments I made to them ,,sooner I get this information I'm going to cancel the contract and report them to public utility Commission

If I could give this company NO STARS or less that is what I would have done. Worst customer service EVER! I was laid off last Friday Feb.28,2020, and called to see if they could assist me in my hardship.WHAT A JOKE!! After being transferred many times over, put on an endless hold each time, transferred to an answering machine, got disconnected and in between spoke to several representatives that couldn't help me, they offered to waive my early termination fees as long as I signed up for another long term plan at a fixed rate and was then told that I would be better off with the current rate. HA!! I was also told that if I couldn't make one of my payments they would accept 50% and carry the rest in installments. What kind of assistance is that!? it just means that the bills would keep getting inflated with each month and I would end up getting my lights cut off in any case. Hmmmm What a great way to take care of your customers, don't you think? I don't even know if I will be in the same home. Which in that case they would be more than happy to move with me. I told the representative that I would probably end up selling my home and moving in with one of my kids,. That means, so here we go again with the early termination fees. I hope that those reading this review will think many times over before making the mistake, that I did, to sign up for their services. Life is unpredictable. If Pulse Power gets to read this review, try helping your customers with true Customer SUPPORT when they need you the most instead of getting a bad review that prospective customers will read and not sign up for your services, HENCE losing customers. I hope this helps those thinking about signing up with Pulse Power. If I knew then what I know now, I'd run the other way.

Please dont get Pulse Power
They cheat,,they said I didn't pay a bill and I did the good thing I had a proof I did I pay with a personal check and my bank give me a proof I did and the name of their bank who collect my money from my personal check ,,i tried to explain to customer service didn't want to listing to me I report them to Public utility Commission of Texas I hope they help me I have proof I pay my bill,,,I switch to another provider,,,please dont make same mistake I did