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Our Grading of Pulse Power
Pulse Power Plan Summary
Customer Reviews of Pulse Power
4-5 Star Reviews: 11 (25%)
Overall im enjoying the way you put customers first when calling about a problem customer service is great.
3-4 Star Reviews: 4 (9%)
2-3 Star Reviews: 7 (16%)
When I signed up I told him I only needed electricity for a month as I was visiting friends house. They told me to simply tell them I moved out and there would be no early termination fee. I was charged $220 termination fee for three weeks of usage. With other electric companies I was able to tell them my forwarding address and that was enough. Pulse power requires Difficult to provide Documentation for move out before they will return the early termination fee. And even after providing that it took me nine hours and threats to Report them to the AEP before they finally removed the ETF
1-2 Star Reviews: 28 (64%)
I signed up for 3 year service. Several weeks into program I am getting huge bills from previous supplier. I called Pulse Power for clarification. No response other than blaming Centerpoint. Check with Centerpoint, was quick to show me problem lies with Pulse Power. Continued to call Pulse Power, was promised a call back several times. Every call was 30 minute wait time. Never received call back. Sent text and emails trying to clarify. No response. Paid previous supplier $200 to not get disconnected from power. Continue trying to get information from Pulse Power, no response. Finally out of desperation signed with another supplier.
Next day finally got a call from Pulse Power, because they had got cancellation. They told me I could not discontinue service. Explained I could not work with company that ignored NEW customer.
Now they are billing me almost $1K in cancellation fees. I will probably have to pay. Public Utility Commission sided with Pulse Power.
These people treat you like something on bottom of their shoe. Customer Service is foreign to this company.
My advice is STAY AWAY from PULSE POWER.
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Pulse Power FAQs
What is the cheapest plan that Pulse Power has?
The cheapest plan Pulse Power has is Free Energy Nights 36, with rates starting at 11.0¢. This is a 36 month plan. You can find details for that plan here.
Where can I order Pulse Power electricity?
Pulse Power has electricity plans in Texas
Where can I order Pulse Power natural gas?
Pulse Power does not have any natural gas plans
What do customers think about Pulse Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Pulse Power customer review is 2.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!