Our Grading of Pulse Power

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Pulse Power Plan Summary

Total Plans

10

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Customer Reviews of Pulse Power

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Most Recent Pulse Power Reviews  


Satisfied customer
Overall im enjoying the way you put customers first when calling about a problem customer service is great. Y Hollins from Cooper TX

Good
Good JP from Sugar Land TX

Awsomeness
Love my lower bill Laura Garza from Wilmer TX


4-5 Star Reviews: 11 (25%)



Satisfied customer

Overall im enjoying the way you put customers first when calling about a problem customer service is great.

Y Hollins from Cooper, Texas
May 14th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 4 (9%)



Good

Good

JP from Missouri City, Texas
May 11th, 2020

Billing & Account Management
Customer Service
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2-3 Star Reviews: 7 (16%)



Hard to remove early termination fee

When I signed up I told him I only needed electricity for a month as I was visiting friends house. They told me to simply tell them I moved out and there would be no early termination fee. I was charged $220 termination fee for three weeks of usage. With other electric companies I was able to tell them my forwarding address and that was enough. Pulse power requires Difficult to provide Documentation for move out before they will return the early termination fee. And even after providing that it took me nine hours and threats to Report them to the AEP before they finally removed the ETF

Nancy from Mission, Texas
May 23rd, 2020

Billing & Account Management
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1-2 Star Reviews: 28 (64%)



If thinking Pulse Power, DONT

I signed up for 3 year service. Several weeks into program I am getting huge bills from previous supplier. I called Pulse Power for clarification. No response other than blaming Centerpoint. Check with Centerpoint, was quick to show me problem lies with Pulse Power. Continued to call Pulse Power, was promised a call back several times. Every call was 30 minute wait time. Never received call back. Sent text and emails trying to clarify. No response. Paid previous supplier $200 to not get disconnected from power. Continue trying to get information from Pulse Power, no response. Finally out of desperation signed with another supplier.
Next day finally got a call from Pulse Power, because they had got cancellation. They told me I could not discontinue service. Explained I could not work with company that ignored NEW customer.
Now they are billing me almost $1K in cancellation fees. I will probably have to pay. Public Utility Commission sided with Pulse Power.
These people treat you like something on bottom of their shoe. Customer Service is foreign to this company.
My advice is STAY AWAY from PULSE POWER.

Joel Crow Cypress Texas from Cypress, Texas
June 24th, 2020

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Pulse Power FAQs  


What is the cheapest plan that Pulse Power has?


The cheapest plan Pulse Power has is Free Energy Nights 36, with rates starting at 11.0¢. This is a 36 month plan. You can find details for that plan here.

Where can I order Pulse Power electricity?


Pulse Power has electricity plans in Texas

Where can I order Pulse Power natural gas?


Pulse Power does not have any natural gas plans

What do customers think about Pulse Power?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Pulse Power customer review is 2.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Pulse Power Plans  


All Pulse Power Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
12 months
6.5¢ / kwh
at 1,000 kWh per bill
$121 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Great Plan for Medium Homes
  • $95 Bill Credit at 1k usage
  • 1 year of bill security
  • 12 months
    11.3¢ / kwh
    at 1,000 kWh per bill
    $113 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    7.5¢ / kwh
    at 1,000 kWh per bill
    $131 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    11.1¢ / kwh
    at 1,000 kWh per bill
    $111 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    11.1¢ / kwh
    at 1,000 kWh per bill
    $111 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    10.5¢ / kwh
    at 1,000 kWh per bill
    $105 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    11.0¢ / kwh
    at 1,000 kWh per bill
    $110 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    11.0¢ / kwh
    at 1,000 kWh per bill
    $110 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.0¢ / kwh
    at 1,000 kWh per bill
    $110 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.3¢ / kwh
    at 1,000 kWh per bill
    $113 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month