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Our Grading of Pulse Power
Pulse Power Plan Summary
Customer Reviews of Pulse Power
4-5 Star Reviews: 11 (18%)
Overall im enjoying the way you put customers first when calling about a problem customer service is great.
3-4 Star Reviews: 5 (8%)
I signed up for this on 6/29 and on 7/27 I got a bill for a whopping $132 at 15.4 kwh and not the 5.9cent KWH. Which is .10 cents per KWH higher than my previous provider TXU. I thought they charged the highest rate in Austin TX.
Pulse Power just did a classic switch and bait, but it is also deceptive, because they bait you with 5.9 cent and a teeny-tiny clause "average price per kwh for 1000 kwh usage". I totally overlooked that, because I never in 65 years, based price on usage. I am 65 and the clause is deliberatlly too small and easily overlooked. It is like "Hey, 5.9cent!" and then whispering under your breath "if kwh is over 1000 usage,".
What Luis the rep (great customer service) on the phone explained to me on 7/28/20, is that if I don't hit >= 1,000 kwh, then I am billed the highest rate 15.4. I only get the 5.9 cent rate if I GO OVER/EQUAL to 1000 kwh. Now I am contracted to them for a year.
BUYER BEWARE. They grab you as the lowest rate, and in teeny-tiny print it reads 5.9 cent "average price per kwh for 1000 kwh usage".
I am totally screwed.
2-3 Star Reviews: 10 (16%)
The title says it all
1-2 Star Reviews: 42 (69%)
I have tried resolving a billing issue for over two weeks. After sitting on hold for 1.5 hours I finally spoke with a supervisor. After our conversation I was told she would call me back within 24 hours after she was able to review my file. A week later I never heard from her. I then sent an email and received an automated response three days later stating someone would contact me within 48 hours. Still nothing. Do yourself a favor and go anywhere else for service.
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Pulse Power FAQs
What is the cheapest plan that Pulse Power has?
The cheapest plan Pulse Power has is Texas Fixed 6, with rates starting at 9.9¢. This is a 6 month plan. You can find details for that plan here.
Where can I order Pulse Power electricity?
Pulse Power has electricity plans in Texas
Where can I order Pulse Power natural gas?
Pulse Power does not have any natural gas plans
What do customers think about Pulse Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Pulse Power customer review is 2.1 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!