Our Grading of Pulse Power

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Pulse Power Plan Summary

Total Plans

13

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Customer Reviews of Pulse Power

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Most Recent Pulse Power Reviews  


Satisfied customer
Overall im enjoying the way you put customers first when calling about a problem customer service is great. Y Hollins from Cooper TX

Good
Good JP from Sugar Land TX

Awsomeness
Love my lower bill Laura Garza from Wilmer TX


4-5 Star Reviews: 11 (18%)



Satisfied customer

Overall im enjoying the way you put customers first when calling about a problem customer service is great.

Y Hollins from Cooper, Texas
May 14th, 2020

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 5 (8%)



DECEPTIVE ADs - bait & switch

I signed up for this on 6/29 and on 7/27 I got a bill for a whopping $132 at 15.4 kwh and not the 5.9cent KWH. Which is .10 cents per KWH higher than my previous provider TXU. I thought they charged the highest rate in Austin TX.

Pulse Power just did a classic switch and bait, but it is also deceptive, because they bait you with 5.9 cent and a teeny-tiny clause "average price per kwh for 1000 kwh usage". I totally overlooked that, because I never in 65 years, based price on usage. I am 65 and the clause is deliberatlly too small and easily overlooked. It is like "Hey, 5.9cent!" and then whispering under your breath "if kwh is over 1000 usage,".

What Luis the rep (great customer service) on the phone explained to me on 7/28/20, is that if I don't hit >= 1,000 kwh, then I am billed the highest rate 15.4. I only get the 5.9 cent rate if I GO OVER/EQUAL to 1000 kwh. Now I am contracted to them for a year.

BUYER BEWARE. They grab you as the lowest rate, and in teeny-tiny print it reads 5.9 cent "average price per kwh for 1000 kwh usage".

I am totally screwed.

Kendall-johns from Austin, Texas
July 28th, 2020

Billing & Account Management
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2-3 Star Reviews: 10 (16%)



Poor customer service

The title says it all

Poor from Houston, Texas
July 29th, 2020

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1-2 Star Reviews: 42 (69%)



Poor Customer Service

I have tried resolving a billing issue for over two weeks. After sitting on hold for 1.5 hours I finally spoke with a supervisor. After our conversation I was told she would call me back within 24 hours after she was able to review my file. A week later I never heard from her. I then sent an email and received an automated response three days later stating someone would contact me within 48 hours. Still nothing. Do yourself a favor and go anywhere else for service.

Mike from Sugar Land, Texas
August 12th, 2020

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Pulse Power News  


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Pulse Power FAQs  


What is the cheapest plan that Pulse Power has?


The cheapest plan Pulse Power has is Texas Fixed 6, with rates starting at 9.9¢. This is a 6 month plan. You can find details for that plan here.

Where can I order Pulse Power electricity?


Pulse Power has electricity plans in Texas

Where can I order Pulse Power natural gas?


Pulse Power does not have any natural gas plans

What do customers think about Pulse Power?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Pulse Power customer review is 2.1 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Pulse Power Plans  


All Pulse Power Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
12 months
6.6¢ / kwh
at 1,000 kWh per bill
$121 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Great Plan for Medium Homes
  • $95 Bill Credit at 1k usage
  • 1 year of bill security
  • 6 months
    9.9¢ / kwh
    at 1,000 kWh per bill
    $99 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.4¢ / kwh
    at 1,000 kWh per bill
    $114 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    7.1¢ / kwh
    at 1,000 kWh per bill
    $126 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    11.2¢ / kwh
    at 1,000 kWh per bill
    $112 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    11.2¢ / kwh
    at 1,000 kWh per bill
    $112 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    10.7¢ / kwh
    at 1,000 kWh per bill
    $107 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    Super Rate
    18 months
    6.5¢ / kwh
    at 1,000 kWh per bill
    $120 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    11.1¢ / kwh
    at 1,000 kWh per bill
    $111 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    11.1¢ / kwh
    at 1,000 kWh per bill
    $111 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    18 months
    10.7¢ / kwh
    at 1,000 kWh per bill
    $107 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • Super low rate!
  • Great for Medium & Big Homes
  • 12 months
    11.0¢ / kwh
    at 1,000 kWh per bill
    $110 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.4¢ / kwh
    at 1,000 kWh per bill
    $114 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month