Pulse Power Customer Reviews

We've been collecting customer reviews for Pulse Power so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our Pulse Power Ratings page.

Informational Links

Ratings by Star

Pulse Power's Customer Reviews Summary

Pulse Power Scores and Ratings:

Texas Electricity Ratings Overall Score for Pulse Power

3.5 / 5

Pulse Power Reviews

136 Reviews for Pulse Power

136

total reviews

Compare to Pulse Power Electricity Rates

Recent Good Review from Kerri

Overall Rating
No issues with Pulse Power
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have had Pulse Power as my electricity provider for two years now with no issues. Their great service has given me peace of mind.

Kimberly W from Crowley, TX on October 24th, 2021
Overall Rating
Low Price
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

My electricity bill went down for half of what I was paying

Mary from Houston, TX on March 13th, 2021
Overall Rating
Good company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good company for electric service

Sarah from Sealy, TX on February 27th, 2021
Overall Rating
Best Choice
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I chose Pulse Power due to the plan. But there was an added bonus in the plan I did not see until the first billing. The bill credit product adjustment lowered my bills each month making the summer heat not so bad.

Steven from Bedford, TX on January 22nd, 2021
Overall Rating
Excellent power company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good rate

Power from Humble, TX on January 10th, 2021
Overall Rating
Best Electric Company I have had in six years
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I've had several electric companies in the past 6 years, they all cheated me out of money. Of the 3 or 4 that I have had, this one is the best, their rates are low and have cut my electric bill in half. They are legit. I went from paying any where from $225.00-$250.00 per month on average to $143.00 per month and my usage has not changed. This month I had a credit. Now I know that the other ones were lying on the bill, the wattages were elevated and the rates were exagggeerated. Wish I had chosen Pulse power six years ago.

Jeanne Fugate from Houston, TX on December 2nd, 2020
Overall Rating
Awesome price for a small apartment
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ive enjoyed Pulse Power and the incredibly low bill. I even got free nights!

Riri from Arlington, TX on October 20th, 2020
Overall Rating
Satisfied customer
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Overall im enjoying the way you put customers first when calling about a problem customer service is great.

Y Hollins from Cooper, TX on May 14th, 2020
Overall Rating
Awsomeness
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Love my lower bill

Laura Garza from Ferris, TX on May 2nd, 2020
Overall Rating
Reliable and Affordable
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have been pleased with the service from beginning. The rates have been reasonable and the process for payment is simple.

SmudgySage from Fort Worth, TX on April 18th, 2020
Overall Rating
Best prices I found
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Pulse Power had the best plans and pricing for us.

Kerri from Grapevine, TX on October 24th, 2022
Overall Rating
Pleasantly surprised with customer service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I had an issue with billing, but I was able to call and was pleasantly surprised with how well it was handled. It got fixed in very short order, and I haven't had an issue since.

Miguel B from Fort Worth, TX on September 24th, 2021
Overall Rating
Pulse Power
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

The company I would say is a good choice online billing & account information is a plus also they send a weekly consumption email if u sign up which is helpful. Now if u prefer customer service via phone it becomes a little bit of an issue due to the wait time to get an agent"if" u get one (sometime. Also given the circumstances with the virus and all if u need assistants payin the bill u can't get it through the normal places not sure u can get it other places either, not sure as to why but your on your own. In my experience other than those things generally it's a good company that needs to expand & find more ways of providing help.

Pulse Power Customer from Corpus Christi, TX on November 26th, 2020
Overall Rating
Good
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good

JP from Missouri City, TX on May 11th, 2020
Overall Rating
Pulse Power
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Response was quick and easy. Once u are accepted the process doesn't take long to connect, just set a date and your all set. I would also like to point out that the rates are fairly low & easily maintained to keep your monthly payments affordable.

Roshan Smith from Corpus Christi, TX on March 25th, 2020
Overall Rating
So far, so great!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I've been a customer for a little more than a month. I got a great fixed rate, and I LOVE the weekly usage report with the bill predictor! So far, I'm a very happy customer.

Erin from Kingwood, TX on August 7th, 2019
Overall Rating
Fair review pulse power
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They do not give de rate as show on rate plan everything change from 14.5 for 3 years to 18.4

Pulse Power Is Not Worth It from Rosharon, TX on July 22nd, 2022
Overall Rating
Lights
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So far plan is just right!!

Shannon from Houston, TX on September 8th, 2020
Overall Rating
DECEPTIVE ADs - bait & switch
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I signed up for this on 6/29 and on 7/27 I got a bill for a whopping $132 at 15.4 kwh and not the 5.9cent KWH. Which is .10 cents per KWH higher than my previous provider TXU. I thought they charged the highest rate in Austin TX.



Pulse Power just did a classic switch and bait, but it is also deceptive, because they bait you with 5.9 cent and a teeny-tiny clause "average price per kwh for 1000 kwh usage". I totally overlooked that, because I never in 65 years, based price on usage. I am 65 and the clause is deliberatlly too small and easily overlooked. It is like "Hey, 5.9cent!" and then whispering under your breath "if kwh is over 1000 usage,".

What Luis the rep (great customer service) on the phone explained to me on 7/28/20, is that if I don't hit >= 1,000 kwh, then I am billed the highest rate 15.4. I only get the 5.9 cent rate if I GO OVER/EQUAL to 1000 kwh. Now I am contracted to them for a year.

BUYER BEWARE. They grab you as the lowest rate, and in teeny-tiny print it reads 5.9 cent "average price per kwh for 1000 kwh usage".

I am totally screwed.

Kendall-johns from Austin, TX on July 28th, 2020
Overall Rating
Rating
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good, just signed up for this company

Tammy Smith from Kingwood, TX on May 7th, 2020
Overall Rating
Cant get it right!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Everything great customer service top notch! Good rates! The problem Im having issues with is paying my bill!!! 2 months Ive tried automatic payments! And 2 months Ive gotten disconnection notices dont know what the problem is!!! So I always have to call and pay the payment!!!

Lanita Polk from Lake Jackson, TX on April 4th, 2020
Overall Rating
Quick & Easy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was very easy to compare and shop through 'Texas Electricity Ratings'. However, as most of the electricity providers offer 'Contract buying'. I was not offered and had to pay out of my pocket for the previous contract.

Israr Hussain from Allen, TX on January 21st, 2020
Overall Rating
What changed?
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

We had enjoyed PulsePower as our electric provider for over a year with excellent service. Then, in July 2022, we moved into a new house. Since then our service has been awful. They tried to bill me for early termination of contract after the move. Took over an hour on the phone with a transfer to a supervisor required due to language barrier of service representative. Two months later, they stopped drafting my automatic payments and then cut my power off for non-payment with no notice of disconnection. I have been on hold now for an hour to speak to a supervisor? What happened to this company that is supposed to be Texas based. Customer service calls are answered by people whose middle eastern accent is so thick you cannot understand them (every call), and they can't understand me.

Venegas from Lufkin, TX on September 28th, 2022
Overall Rating
Expensive plan
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Other than high price the rest is okay

Gg Hoa from Sugar Land, TX on September 5th, 2022
Overall Rating
Good luck trying to get them on the phone.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Been calling every day for a week. Impossible to get a person the line. All of their fees are higher than my last provider. Every tax, everything. Not happy. Will not recommend them. Still trying to talk with someone. May just need to cancel at this point

David from Rockwall, TX on August 16th, 2022
Overall Rating
No customer service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

1. can not set up online account, old address for bill not new one for service


2. 11/2 hour wait on phone
3. set right address still has old zip
4.can not make payment on phone
5.next phone call on hold wanted me to leave voice mall and would get back to
within 10 days
6. see wrong zip in service address, correct it.
7. still cannot make payment.
8. finally able to get payment made, with operator
9. not impressed with customer service.

Ralph from Duncanville, TX on August 16th, 2022
Overall Rating
Zero customer service/support
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Takes weeks for someone to email or call you back. Expect to hold an hour or so more than once and the "hold your place in line" stuff, complete BS.



If you actually get a hold of someone, they will barely speak English. Count on getting a headache just trying to comprehend what the customer service person is saying.

David from Fort Worth, TX on August 3rd, 2022
Overall Rating
Billed wrong..
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Pulse power is a electrical provider. During the texas snowstorm I lost electricity for 5 days. On the 2 nd day it came on for a few hours. ( the electricity)the rest of that time no electricity. I was charged as if I had electricity on the whole time. Just received another wrong bill from June 2021, they estimated my cost, to double what I use. I also didnt live at this address last year. My July bill was 61 dollars my June bill was 140. I am very conservative and leave my thermostat at 82 during the day. I dont leave things plugged in except refrigerator, oven washer dryer. I was also not home for 2 days. This is not a good service.

No Pulse from Waxahachie, TX on August 10th, 2021
Overall Rating
Leaving due to poor Customer Service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I haven't had any billing issues or auto-payment glitches thankfully.


Except for... SIX days with no electricity. An actual message to PulsePower's customer service about no power on Feb 15, 2021 and they charged me for usage on Feb 15th. We lost pets due to the below freezing temps in our home and to have a report show we had power was a slap in the face. I sent a message to PulsePower only to be told "it is an average sent by ONCOR." so basically the blame game. I wasn't asking for a credit or any special treatment just acknowledgement that PulsePower knew we had no power and it was a mistake. Oh no that was too hard. So I let the CSR know I was not happy with the lack of empathy and sent the report I was using from our monthly bill to make my complaint.
NATALIE had the nerve to respond telling me to sign up for smartmeter reports from smartmetertexas. I DID NOT ASK for how to determine a darn thing.
I signed a 12 month contract knowing there was a chance the company I chose wasn't the right one for us. I will be moving providers the day the contract expires.
To think, Cirro showed my parent empathy when ONCOR cut power for 24+ hours on a 100+ F degree day by removing charges on her Cirro bill that were from ONCOR and ONCOR even reimbursed her for lost groceries in the freezer.... SHAME ON PULSEPOWER!
Absolutely no empathy training for the PulsePower reps. Not everyone wants a reimbursement or needs help with a late payment. Sometimes we just need a company to acknowledge a horrible thing happened and they care. I bet Natalie is terrified of reptiles and so her lack of emotion was more on par with YAY MORE REPTILES ARE DEAD! Who cares that it was painful and confusing for them.
Okay done. and DONE WITH PulsePower.

UNHAPPY WITH CSR from Temple, TX on March 18th, 2021
Overall Rating
Poor service and management
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Due to 2 computer glitches I was charged 2 late charges and while they were in dispute they turned off my service over a $9 late charge that was there fault.

McNeil from Hungerford, TX on November 18th, 2020
Overall Rating
Bait and switch watch details
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

In 10 years of average electric bills from other providers I have never ever had bills consistently from $150 to $200 over $300 us. Pulse consistently went over these. till the final bill hit almost $800. from the other complaints I see maybe it was in the fine print I did not understand. each month our usage remained the same as in previous years, yet each month the bills each went higher.

Jerry M from Brownsville, TX on September 2nd, 2020
Overall Rating
Poor customer service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

The title says it all

Poor from Houston, TX on July 29th, 2020
Overall Rating
No transparency
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have solar panels and yet, i till have a monthly bill average of about $80 to $120. They are charging me a delivery charge every month. This was not disclosed when I agreed to a 36-month contract with them. When I called to ask about this delivery charge, I was not able to get a straight answer from anyone. Finally, they tell me it's in the fine print of my contract. Well, thanks a lot for that. Let's be honest here, who really reads the fine print? This is, by far, the worst company I have ever dealt with. Total ripp off. Avoid this company at all costs, or it will cost you in the end.

ES from Laredo, TX on March 16th, 2023
Overall Rating
The worst company in the world
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

DO NOT GET THEM WORST COMPANY EVER all I needed was a w9 they say wait 24 to 48 hours its been a week still have not got anything say they dont have managers keep saying they email accounting nothing happens they want money but dont wanna help you so you can pay them

Iesha from Killeen, TX on November 30th, 2022
Overall Rating
Lack customer service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have tried for over 6 weeks to contact Pulse leaving a voice message (they say theyll be in touch in 2 ) days, but nothing. Same experience when I used their system to email a question. I get a reply that theyll be back in touch, but NEVER. I guess this is an ok company, if you expect to never have a problem

No Customer Service from Houston, TX on November 11th, 2022
Overall Rating
Electric SCAM
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I signed on with a broker who assured me I was making the correct choice.Pulse is worse in every way than my previous company.If I could go back I'd never sign and I'm locked in for 2 years.

Dirk Rogers from Wichita Falls, TX on October 31st, 2022
Overall Rating
Dont go to this company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I only went to Pulse Power for their solar buy-back plans. There is no way to talk to anyone in the company unless you know their phone ext so you talk only to customer care in a foreign country. I spoke to someone in the beginning who assured me that I am to sign up for a reg plan now and then can switch to a solar buy-back plan once the my system is turned on. That was a month ago. My solar system was turned on and since you cant change any plans online, I called back in where I was told that I cannot switch from a fixed plan to a buy-back plan at all. I explained that I was initially assured otherwise and they said they could email a request to the corp office for permission and Id rcv an email in 3-5 business days. Again, I specifically went to this company because they are supposed to have 1to1 solar buy-back plans. I cant be transferred to anyone in corp no how many times I ask. I was told by 2 separate customer care associates that they no one at corp has phones! Im currently locked in a plan that doesnt give me any credit for the solar panels I paid to have on my roof and I need permission from corp to even see if I can get on the appropriate plan. Meanwhile, the electricity I am producing is going into the grid and to Pulse Power so they are rcvg FREE electricity from me and charging me for my usage.

Tony from Aubrey, TX on October 26th, 2022
Overall Rating
Charged although cancelled in tume
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I signed on with pulse then cancelled within the allotted time however I still received a bill.

Sandy K from Harker Heights, TX on October 16th, 2022
Overall Rating
Lying power hungry company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I really hate this company I never renewed with them when I moved but they still found my address and sent me a bill for this company all the care about is money this company is greed

Serena Heim from Houston, TX on September 30th, 2022
Overall Rating
GRIFTERS
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I was set up on Auto-Pay for the past ten (10) months. This month my account was not charged and I received a Disconnection Notice and a late fee. I contacted them through their portal and they responded with a response that was totally not related to my complaint. They also never answer their phone. Terrible customer service. I will not be renewing in December.

Shirley Gruen from Houston, TX on September 29th, 2022
Overall Rating
Very bad company to deal with
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I had a very bad experience with this company

Huma Channa from Sugar Land, TX on September 24th, 2022
Overall Rating
Good luck switching to solar buyback plan.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Current Pulse customer. Added solar to my house. Been trying for two weeks to switch to their solar buyback plan. They keep telling me they will contact me in 24-48 hours. Hasn't happened yet. Awful service.

Gator from Georgetown, TX on September 20th, 2022