Our Grading of Summer Energy

Rating Overall

show/hide details


How Ratings Work

Summer Energy Plan Summary

Summer Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Chariot Energy and Constellation instead.

View Summer Energy Plans

Customer Reviews of Summer Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Summer Energy Reviews  


PERFECT COMPANY TO USE!!
Great rates! Nice people! Terms are clearly stated! Ila from Spring TX

Excellent company with great customer service
These people have been wonderful to us and their rates could not be beat. Since we conserve on our utilities, we rarely go over the 500 kWh per month and they have never charged us that extra fee for not using enough electricity.

We have been with them 3 years and I am about to renew for another year.
Marilyn Z from Frisco

The best light company
I have had several other companies and Summer beats them in everything. Great pricing, great and super friendly customer service. Its a company that wants to have their customers happy. I will never switch any where else. I have recommended several friends and family to them and they have all been happy as well.
Vanessa A. from Houston


4-5 Star Reviews: 21 (30%)



PERFECT COMPANY TO USE!!

Great rates! Nice people! Terms are clearly stated!

Ila from Spring, Texas
October 16th, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 7 (10%)



Decent, but nothing extraordinary

Good rates to start almost 3 years ago, but in the last 12-14 months I have seen my rate increase by more than 40% with no explanation. Even with their newest renewal options being lower than their rates 3 months ago, it is still a 35% increase in the last 12 months with is ridiculous. I'm going to call and see if they will offer me a rate closer to a year ago before I switch companies as I have already found several in my market that will beat them by almost 25% on average charges on both a 12 and 24 month lock in rate.

Medium Sized home owner from Copperas Cove, Texas
November 20th, 2018

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 6 (8%)



Decent, but nothing extraordinary

Good rates to start almost 3 years ago, but in the last 12-14 months I have seen my rate increase by more than 40% with no explanation. Even with their newest renewal options being lower than their rates 3 months ago, it is still a 35% increase in the last 12 months with is ridiculous. I'm going to call and see if they will offer me a rate closer to a year ago before I switch companies as I have already found several in my market that will beat them by almost 25% on average charges on both a 12 and 24 month lock in rate.

Medium Sized home owner from Copperas Cove, Texas
November 20th, 2018

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 30 (42%)



Double charging disabled veteran for two plan rates during plan renewal months and higher fees than contract states.

My contract was about to expire. I requested the lowest rate for a disabled, unemployed vet. Summer Energy quoted me a plan that was close to my current rate but still higher, and I agreed. They failed to explain that my rate would now be flexible due to TDU pass-through fees that fluctuate vs. the flat-rate plan I had always had.

When I noticed the increase of $150 on this month's bill, I started crunching numbers.

I immediately emailed Summer and was responded to informing me of the fee and how it was valid, per contract.

I called Summer's fabulous fraudsters and spoke with customer service rep 1, who smugly told me I should understand energy terminology prior to agreeing to verbal contracts. Furthermore, the charges are valid. He said he could pull the audio recording to review. I asked to hear it for myself, and he said that's not possible. Only Summer can listen to it. However, be assured it's correct. REALLY?!?

Next, I called back after viewing my contract in detail and learning all the terminology. I explained to the customer service rep 2 that the charges do not reflect the contract. The rate I was charged was 12.9 cents per kilowatt, not 9.1 cents that we agreed to. She told me I was wrong and refused to use her calculator to check the calculations. I questioned her ability to do simple math, and she said I dont have to check it because we have accounting people that will do it. "It's not my job." When I asked to speak with the accounting/billing department, I was told no. She assured me the charges were correct. I questioned the bill stating I wanted an itemized bill since I was being charged for two contract rates and want a statement that shows the break down for both set of days and usage. She told me they do not have to itemize the bill and could use an average. When I questioned how the average is calculated, she couldn't explain any reasoning that matched my current $530 bill with in reason. She just went on and on with the bill is higher because you used more electricity from last month, which has nothing to do with charging me TDU pass-through charges and the fixed-rate and fees. Nothing but excuses due to being ignorant and using traditional reflecting tactics to allude questioning customers. Deceptive practices are highly unlawful and should be reported to the state.

Next, I called to speak with the supervisor. This took about 25 minutes of holding. Finally, I found someone who could do simple math calculations and listened. He looked at the bill and understood the problem immediately. The oversight was a known issue that was already addressed with staff that same day via email. He was very apologetic and assured me he would have accounting resolve the issue and credit the account.

Check your bills, people! If I hadn't called, I would be out over $150. It makes me wonder how many people are overlooking this each time they re-sign an annual contract.

Once my contract is up, we will be parting ways! Nothing worse than being taken advantage of in the middle of a pandemic. Shame on you!

Your loyal customer,

Karen

PS- I hope Summer Energy gives the supervisor a raise. He was on point with his ability to calm the Karen!

Karen Guerrero from Richmond, Texas
July 18th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Summer Energy News  


Texas Electricity Ratings Updates Rankings: Summer 2018
As we wade into the peak of what looks to be a blisteringly hot Texas summer, Texas Electricity Ratings has once again updated their rankings of best electricity companies in Texas. As always, it is important for customers to be armed with the latest information possible to help them make smart, inf...

A Closer Look at TXU's Free Nights & Solar Days Plan
Does TXU's "Free Nights & Solar Days Plan" really add up? Choosing this electricity plan might not be an easy pay-off. Is TXU's Free Nights & Solar Days Plan a Good Deal On Electricity? Forgive the statement of the obvious, but the state of Texas is hot. Summertime temperatures routinely...

Energy Future Holdings to Sell ONCOR
As I've stated for years, the bankruptcy of Energy Future Holdings has been inevitable. It was coming ever since the bottom dropped out of the natural gas market due to innovations in fracking. And finally, it looks like we can finally see how the Texas electricity market might look once the inevita...

Summer Energy FAQs  


Where can I order Summer Energy electricity?


Summer Energy does not have any electricity plans

Where can I order Summer Energy natural gas?


Summer Energy does not have any natural gas plans

What do customers think about Summer Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Summer Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Summer Energy Plans  


All Summer Energy Plans