The best review categories for Mega Energy are , rated at 0.0 out of 5, and , rated at 0.0 of 5.
  — Anonymous
#1
 Love the company, excellent rates and great customer service. I would highly recommend this to my friends and family!!! 

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#1

 Love the company, excellent rates and great customer service. I would highly recommend this to my friends and family!!! 

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  — No Fool
Questionable
 These people called today offering to "save" us money on our electric bill. They told me "Obama has declared war on coal" and then... 

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Questionable

 These people called today offering to "save" us money on our electric bill.
They told me "Obama has declared war on coal" and then quoted me a 5-month rate that was higher than what my utility company is currently charging. I calculated that I'd be paying them $11 *more* per month right off the bat!
They assured me that my utility company was planning a rate increase in a couple months and *then* I'd be saving money!
I can't see much benefit to paying Mega Energy more than I'm paying now for electricity in the hope that I might save money a few months from now, if and when my utility raises their rates, and if their rates go higher than Mega Energy's already higher rate.
My impression is they just piggy-back onto peoples' electric bills, charge more money, and that's how they make a living... off dumb people paying them the higher rates they charge. 

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  — Lori K.
Nasty Unethical Company
 They sign you up for a certain rate and then switch it after four weeks. STAY AWAY!!!! They try to trick you. My poor husband spent hours on the p... 

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Nasty Unethical Company

 They sign you up for a certain rate and then switch it after four weeks. STAY AWAY!!!! They try to trick you. My poor husband spent hours on the phone dealing with them. You will regret doing business with Mega. 

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Customer Review Summary

5 Star Reviews
 
29%
4 Star Reviews
 
6%
3 Star Reviews
 
3%
2 Star Reviews
 
3%
1 Star Reviews
 
58%
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  — CJ
TOP NOTCH COMPANY
 This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are r... 

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TOP NOTCH COMPANY

 This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years. 

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18 Month Usage Bill Credit


9.2¢
per kWh @ 1,000 kWh
18
month term
more info

18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — AW
    STAY AWAY!

     Let me start by saying that I'm not the type of person who ever spends any bit of time writing reviews. But here I am, today. Due to a switch in ban... 

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    STAY AWAY!

     Let me start by saying that I'm not the type of person who ever spends any bit of time writing reviews. But here I am, today. Due to a switch in banking bill pay software, a payment didn't go out when it should of. Immediately after receiving a notice from Mega Energy, I called them. I advised them of the situation, apologized for mix-up and told them that payment was remitted immediately (10 days late). They thanked me and said they have noted my account and everything was fine. Well... a few hours later, sure enough, the power company shows up and disconnects my service. I immediately called them, once again, and they said that the only thing that could be done would be for me to contact my bank, issue a stop payment on the online payment that I previously sent in the morning, pay them via credit card (and pay $9.95 to pay via credit card) and even then, all they could do would be to issue a 'reconnect' notice, which could take another day.

    When I called, every time that I made a comment, I was put on hold so that the 'operator' could relay what I was saying with someone else. Then she'd return... and the process would continue.

    There is no corporate office or anyone who can ever be reached, as there is only one number to 'who-knows-where' that is answered by 'who-knows-who'.

    As a long-time customer who has always paid my bills, I find this to be ridiculous!
    Fool me once, shame on you... Fool me twice, shame on me!  

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Mega Energy

    Our analysis of Mega Energy

    Mega Energy is a privately owned retailed electricity provider operating in the Texas marketplace. Mega Energy was founded in 2007 and provides retail and commercial electricity to consumers throughout the state of Texas.
      — J
    Double your bill after first month!
     Great for the first partial month cycle and then double your kWh price the next month. Even though powertochoose.org says 7 cents per kWh I was billed... 

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    Double your bill after first month!

     Great for the first partial month cycle and then double your kWh price the next month. Even though powertochoose.org says 7 cents per kWh I was billed 15 cents per kWh. They suck. 

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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for Mega Energy:


    ( 1 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Jeremy
    DO NOT DO THE VARIABLE RATE PLAN!!!!!
     I just found this site - unforetunely I am a couple months too late. I signed up for a great 7.3 c/kwh variable rate deal, and when my 2nd bill showe... 

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    DO NOT DO THE VARIABLE RATE PLAN!!!!!

     I just found this site - unforetunely I am a couple months too late. I signed up for a great 7.3 c/kwh variable rate deal, and when my 2nd bill showed up I see it has bumped me up to 15 c/kwh. I called to let them know there was an "error" beacuse the variable rate plan on the site had gone up to 8.7, but I was charged 15. They said I was "no longer on a plan because my contract was for 1 month. After that it goes to their defualt rate which is now 15 c/kwh." After arguing that my contract was month-to-month and should not have ended, they offered to do a partial credit if I signed up for one of their high-priced fixed rate plans. THEY SCREW YOU OVER AND THINK YOU'LL SIGN UP TO STICK WITH THEM!!! No F-ING WAY!!! Oh, and in case you are thinking about trying to take advantage of the deal for 1 month and then bail out - know that you'll be charged $6 just to pay your bill. The only way out is to sign up for auto-bill, but I did that and they told me the first month is considered a one-time payment and the month's following are when the auto-payments kick in (at which point they begin screwing you on rates). That's right, I called to complain twice about they're shady practices within 2 months - the first 2 complaints I've ever made to my energy company in my 10 years living in TX... 

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      — Alicia V.
    Absolutely Happy!
     Every year when my energy plan is up for renewal I dread looking for the best rate pit there. A neighbor of mine referred me to Mega Energy and so I b... 

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    Absolutely Happy!

     Every year when my energy plan is up for renewal I dread looking for the best rate pit there. A neighbor of mine referred me to Mega Energy and so I bit the bullet and called. The customer service rep was very polite, patient and helpful. I ended up signing up for 24 months in stead of 12 because the rate was a very decent rate. I access to online billing, auto draft, etc.
    It was pain free. I have not had any issues with billing which was my main concern.

    I would definitely refer this company to friends and family. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Michael R.
    Love Them
     For the most part, I've had absolutely no issues with the company. My contract period was coming to an end, and I called in because their rate jumped... 

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    Love Them

     For the most part, I've had absolutely no issues with the company. My contract period was coming to an end, and I called in because their rate jumped up. However, I held off renewing, and ended up with a better rate than I had. My electricity bill is consistently lower than my neighbors, who have other companies.

    The customer service has always been top notch when I call in. 

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      — Annonymous
    Exellent Service!!
     Love the company, excellent rates and customer service. 

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    Exellent Service!!

     Love the company, excellent rates and customer service. 

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      — Mark
    "Variable" rate is NOT variable - you will be gouged after the 1st month
     Wish I had found this review site before I signed up for their "Variable" rate plan. I had a great rate for one month and then they moved m... 

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    "Variable" rate is NOT variable - you will be gouged after the 1st month

     Wish I had found this review site before I signed up for their "Variable" rate plan. I had a great rate for one month and then they moved me to the Fixed Rate plan at a whopping 14.5 cents per kWh. I originally saw the offer on www.PowerToChoose.com website in the "Variable" area. I did not see the fine print which turned out to be "... you have chosen the Variable Rate Plan with a fixed rate" -- yes, they capitalized "Variable Rate" and did not capitalize the "fixed rate" wording. What makes this even worse is that I have to pay the obscene 14.5 cents per kWh rate for June and July when my usage is at peak. My advice -- just stay clear of this company. 

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    Find Electricity Plans in Texas:


      — Andrew Adams
    Bait and Switch
     They offer a low rate, which you will get for one billing period (just a fraction of a month if you have a smart meter), and then they will double the... 

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    Bait and Switch

     They offer a low rate, which you will get for one billing period (just a fraction of a month if you have a smart meter), and then they will double the rate and attempt to trap you into a bad one-year contract by offering to retroactively adjust the rate. They give the whole market a bad name. Avoid! 

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    Smart Power 12


    10.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — John
    Skanky Business Practices

     I've got burned TWICE by this company!! Never, ever again! If you choose, them, and that's a big IF, only do the fixed rate plan. You will get bil... 

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    Skanky Business Practices

     I've got burned TWICE by this company!! Never, ever again! If you choose, them, and that's a big IF, only do the fixed rate plan. You will get bill shocked if you choose their Energy Only Plan or Variable Rate. Complete rip-off and confusing billing practices. Even when I had their fixed rate plan, it was always confusing to reconcile because they charged you fees for previous months. For example, in one month I had three $9.95 fees for previous months. I always had to call them to find out what the fee was charged for. Customer service should be title "customer non-service". 

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      — Nathan
    Competitive prices, dirty tricks on billing
     Run from this provider. Their "deals" are too good to be true. Shortly after signing up, I realized they offered only half the grace period of any ot... 

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    Competitive prices, dirty tricks on billing

     Run from this provider. Their "deals" are too good to be true. Shortly after signing up, I
    realized they offered only half the grace period of any other creditor I have (including credit
    cards). I had a couple late fees due to this while I adjusted my process for paying bills to suit
    this short schedule. They also charge me to save them time by paying my bill electronically
    (many others don't do this). I renewed with them on the promise of a competitive rate (with
    auto-pay). No mention of an auto-pay fee for this rate (assumed it was a policy change for
    new customers). Only after I got my first bill on the new period did I realize "auto-pay" meant I
    had to go on to their web site and sign up for auto-pay (with fee) even though I had renewed
    on the "auto-pay" plan. Not only did this mean a late fee could easily have hit me, but it also
    meant I was now locked into a year of online payment fees. 

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      — Harry Scher
    This company is a RIP-OFF
     I signed a contract with Mega Energy in Dec 2011. I have had nothing but problems with their billing system. After signing up for a rate, they s... 

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    This company is a RIP-OFF

     I signed a contract with Mega Energy in Dec 2011. I have had nothing
    but problems with their billing system. After signing up for a rate, they
    say they accidentally entered the incorrect rate (a higher rate into their
    system) but could not explain how it happened. Two months ago, they
    charged me a late fee when they had posted my payment on the day
    that it was due. Last month, they failed to charge me the minimum
    usage fee even though had not used 1000kWh. Even though I had
    signed a 2 year contract with them, the customer service person, Gerri
    Coleman corrected the rate but refused to honor the two year contract
    period as originally signed online. I attempted today to pay by phone
    and on the Mega internet site, only to find they would be charging me a
    fee on $9.95 to pay by phone and $5.95 to pay on the internet site.
    DO NOT DO BUSINESS WITH THESE PEOPLE. The company is poorly
    managed and is a TOTAL RIP OFF. 

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      — Saeeda
    Extra charges
     Every time you get your bill there is some extra charge,you call them they say they will credit it to you on your next bill but they don't 

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    Extra charges

     Every time you get your bill there is some extra charge,you call them they say they will credit it to you on your next bill but they don't 

    Plans, Rates, and Promotions :

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    LifeEnergy 6


    9.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    LifeEnergy 6




  • Great short term rate!
  • Low Price
  • Great for any home size

  • More Plans for LifeEnergy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Bobby
    Very Happy

     Excellent Customer Service !!!! 

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    Very Happy

     Excellent Customer Service !!!! 

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      — Sam
    They do not deserve to be in Business
     There customer service is horrible. Once you signup,the rip you off as long as you are their customer. Billing is Intentionally confusing. Payin... 

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    They do not deserve to be in Business

     There customer service is horrible. Once you
    signup,the rip you off as long as you are their
    customer. Billing is Intentionally confusing.
    Paying the bill is not easy and they do not mail
    the bill on time even on repeated requests.You are
    not going to save any money with them. In summary,
    They do not deserve to be in this competitive
    business.Buyers Beware!!! 

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      — Michael
    Stay way.
     They purposely make the statement messy and hard to read to rip you off. There is always some charge from early month. The end results are electricity... 

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    Stay way.

     They purposely make the statement messy and hard to read to rip you off. There is always some charge from early month. The end results are electricity rates that are much higher than what you signed up. Stay away from this company. Really bad business practice. 

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      — Honesty
    Rip off
     I you want to know what small letters in a contract means? Get Mega Energy they will nickle, dime you and more. If I can give a -5 I will love that. T... 

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    Rip off

     I you want to know what small letters in a contract means? Get Mega Energy they will nickle, dime you and more. If I can give a -5 I will love that. They were putting every month in my bill almost 40.00 charges from AEP. Are you serious? 

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    Smart Value 12 Online


    9.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Value 12 Online




    Use between 1000 and 2000 kWh and receive a $30 bill credit!

    More Plans for Cirro Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $7.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Nota Happy Camper
    Misery Loves Company.. Buyer Beware

     Everything you read in the reviews below are true as they have happened to me from the beginning. Do not fall for the low rates presented. My bills ha... 

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    Misery Loves Company.. Buyer Beware

     Everything you read in the reviews below are true as they have happened to me from the beginning. Do not fall for the low rates presented. My bills have so many (legal) extra fees that I am paying more than my previous carrier and will be stuck for 24 months or pay a huge cancelation fee. I had excellent service with Ambit Energy for two years at a great price. I moved and changed thinking I was going to save more. Their customer service phone numbers have changes twice in the past 6 months. There CS people are so depressed because they deal with 95% complaints. So if this doesn't scare you away then GOOD LUCK! 

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — I & M
    paying extra for saving electricity!
     cannot recommend Mega Energy at all! - never got a confirmation email letter with contract details and you cannot find it in your online account.... 

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    paying extra for saving electricity!

     cannot recommend Mega Energy at all!
    - never got a confirmation email letter with
    contract details and you cannot find it in your
    online account.
    - had to wait for at least 2 months to get our
    first bill.
    - and, they charge you EXTRA $12 per month when
    using less than 300kw/h!!! so don't even bother to save
    energy!
    -customer service is unfriendly, too! 

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      — Unhappy Customer
    Minimum Usage Fees
     (Needed a title. As far as I know, they're not.) During an era of oppulence in America, some people are striving for ways to cut back and reduce th... 

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    Minimum Usage Fees

     (Needed a title. As far as I know, they're not.)

    During an era of oppulence in America, some people are striving for ways to cut back and reduce their impact on waste and energy consumption. In comes Mega Energy with "new and inventive ways to "punish you for not contributing to the smog and CO2 emissions for the Houston area.

    Each of the last two bills received had penalties for not meeting minimum power kWh usages. I spent the spring trying to make my place more energy efficient in preparation for this summer. Reward for these measures, less coal burned and charges unforseen when researching energy providers. Even their website under "understand your bill" there is no mention of these requirements and even items contradicts the charge.

    There is little chance I would ever meet their cryptic minimum usage and am gladly looking forward to our breakup. Unfortunately, they will win again since there is a $200 cancellation charge.

    Mega Energy - "Always leave your lights on" 

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      — Park
    Terrible!
     Terrible and rude! The way they bill is ridiculous. You can't pay over the phone with a credit or debit card without a $10 charge and they make it h... 

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    Terrible!

     Terrible and rude! The way they bill is ridiculous. You can't pay over the phone
    with a credit or debit card without a $10 charge and they make it hard to set up
    autopay. I am dumping their service. 

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    Find Electricity Plans in Texas:


      — Lorna W.
    Rip Off
     These people will rip you off if you are not careful. I'm one of those who reads the fine print and when I caught them in a lie; they said they would... 

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    Rip Off

     These people will rip you off if you are not careful. I'm one of those who reads the fine print and when I caught them in a lie; they said they would have billing call me back. Two weeks later, I still had not received a call. I called back and they said they are still working on it. Meanwhile another bill comes in with even more outrageous pricing. Nobody ever tried to fix my problem. I switched as soon as possible and plan on filing a complaint with the P.U.C.T. against them. 

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    12 Month Usage Bill Credit


    10.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Texas Resident
    Worst Electricity Company!!!!!!!!

     I have had the worst experiences doing business with this company. They take a long time to send my electric bill through mail. They charge you to... 

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    Worst Electricity Company!!!!!!!!

     I have had the worst experiences doing business with this company. They
    take a long time to send my electric bill through mail. They charge you to
    pay your bill online, and their customer service is the worst! The times I
    have called to pay my bill over the phone the people that answer are rude
    and have zero customer service. I am waiting for my 1 year contract to end
    and move on!!!! Buyer Beware, this company should be called MEGA
    SCAM!!!!!!!!! There is nothing positive to say about this company,
    absolutely NOTHING!!!! 

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      — BJB
    Great company!
     Customer service is great. We have been with them for a year, and have had no bad experiences. 

    More

    Great company!

     Customer service is great. We have been with them for a year, and have had no bad experiences. 

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      — Michelle
    Mega Energy
     I signed up for Mega due to their low prices and their promise to turn my electricity on days before another company with the same prices. I fille... 

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    Mega Energy

     I signed up for Mega due to their low prices and their promise to turn
    my electricity on days before another company with the same prices. I
    filled out the application online. Electricity was not turned on the
    promised date and delayed my move-in. I called twice to complain.
    Once I moved in, I didn't receive a bill for two months, so I called to
    ask why. They said I should be receiving it in the mail and "to keep an
    eye out for it." I double checked my mailing address and signed up for
    bills to be emailed as well. After not receiving anything that week, I
    called again to only have them give the same answer. Weeks later, I
    finally received mail from them-only it was a disconnect notice. I called
    immediately, told them this was the 1st mail I've ever received from
    them, that I've called twice before, and signed up for emails which I've
    never received. I told them my email again, they said they'd send out
    another copy, and paid the bill over the phone. The next month the
    exact same thing 

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      — Michelle
    Mega Energy 2
     The next month the exact same thing happened-no mail, no email. I called again, explained everything, gave them my email and address again. They s... 

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    Mega Energy 2

     The next month the exact same thing happened-no mail, no email. I
    called again, explained everything, gave them my email and address
    again. They said they would send out another copy immediately. 1.5
    weeks later, still nothing, so I called and explained everything again
    including the fact that I had called 1.5 weeks earlier. I even tried to sign
    up to view bills online, but their website wouldn't allow me to do so.
    When I was finally able to sign up online, I viewed my current bill,
    which I had not received and noticed several late fee charges. I called to
    ask about those. The customer service rep yelled at me, saying, "You have to pay the bill!" I explained that I was calling to find out about the
    charges and had every intention of paying. Finally asked for a
    supervisor after being yelled at repeatedly by the rep. They removed
    the late charges and found my email address was wrong. In the 5
    months I've been with them, I've received 1 bill in the mail. Don't use
    Mega! I'm changing soon! 

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    Gexa Saver 12


    9.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Gexa Saver 12




  • Best for medium size homes
  • Earn a $75 bill credit when you use more than 1,000 kwh in a month.
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Mary
    Don't expect ANY customer service!

     I signed up for service on a Friday and decided the same day to rescind the agreement. I called Mega and was told to send an email to their enrollment... 

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    Don't expect ANY customer service!

     I signed up for service on a Friday and decided the same day to rescind the agreement. I called Mega and was told to send an email to their enrollment dept and it will be taken care of. I received an email on Tuesday stating my application was approved, so I called back to state that I submitted a cancellation. I was told they just did a credit check and I still had a chance to cancel and they will send a confirmation. On Friday, one week later, it still was not canceled and I was told to send an email again. Each time I call I am on hold for an average of 15 minutes before anyone answers. The customer service reps are absolutely unreliable and could care less about their quality of service. 

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      — Kenneth H
    Ripped off
     Buyer beware of this company. Not only is customer service poor, the rates published on the Mega Plans are not the rates you will be billed. In addit... 

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    Ripped off

     Buyer beware of this company. Not only is customer service poor, the rates published on the Mega Plans are not the rates you will be billed. In addition there will be monthly pass through charges for delivery. Mine was an additional 40%, 3 cents per KWH to be exact. The rates quoted are comparable to others who include the delivery charges, after the delivery charges might as well stay with TXU.

    But once they have you hooked with the false rate, you are under contract and they won't let you go easily. I have filed complaints with BBB, PUC, and soon to be State Attorney General and will be moving to another provider immediately.

    They will offer you a bundled price when you call to complaint, still 2 cents higher than many other retailers and comparable to the big guys TXU and Reliant. I just want my 7.3 cent rate as quoted, but guess I will settle for another company at 8. 

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      — Greg
    Terrible Service (Part 1)
     Early January 2011 I began shopping for a plan; my current plan with a different company expired Feb 1, 2011. I found Mega, seemed to be good pr... 

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    Terrible Service (Part 1)

     Early January 2011 I began shopping for a plan;
    my current plan with a different company
    expired Feb 1, 2011. I found Mega, seemed to be
    good prices but I had questions and called. It
    was a nightmare to get through and the
    recording kept saying "Goodbye" and hanging up
    on me. Once I found the correct combination to
    get a person I got what seemed to be a young
    man who could only tell me to use the web site.

    I selected my plan on the web site and entered
    a switch date of 2/1/2011. I received a letter
    in the mail from them saying the were going to
    switch me on 1/6/2011. That would cost me an
    early termination fee of $250.

    I successfully stopped them and set it up to
    switch on 2/1/11. They did not put in the
    paperwork to stop my old provider and it did
    not switch. I called them, they said it will
    switch today (2/8/11) I said I no longer chose
    to do business with them, if they treat me this
    way now how would they treat me after I was a
    customer? She said "Whatever" and hung up on
    me. 

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      — Greg
    Terrible Service (Part 2)
     After stewing about the young lady hanging up on me I called back decoded their phone protocol and asked the young lady to speak to a supervisor... 

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    Terrible Service (Part 2)

     After stewing about the young lady hanging up
    on me I called back decoded their phone
    protocol and asked the young lady to speak to a
    supervisor. She asked my name and put me on
    hold for several minutes. When she came back
    she said all of the supervisors were in a
    meeting and asked my name and number which I
    gave her, She said a Supervisor would call me
    back.

    It is now 3 days later and nobody has ever
    called me.

    BAD COMPANY! 

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    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Mr. Not Very Happy (and Cold)
    Incompetence

     I ordered my "Mega-Man" plan approximately 14 days ago and was told that electricity would be established on Day &"X". Well, 6 days past Day "X" t... 

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    Incompetence

     I ordered my "Mega-Man" plan approximately 14 days ago and was told that electricity would be established on Day &"X". Well, 6 days past Day "X" the electricity was not on, despite my desperate calls every day to Mega Energy asking for help. Today is day 6 and I called Oncor to ask for help. They said that today (day 6) was the first day that Mega Energy has actually requested service and that Oncor would establish it by end of day on priority since we do not have electricity. I would strongly advise anyone not to choose this provider and will bail as soon as my contract is through in 1 year (minus 6 days). I did make a complaint with the TX Public Utility Commission. It is amazing that something like this can happen and you can be without electricity. You would think these folks at Mega Energy would escalate up to their managers or at least show some type of urgency - Yikes! 

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    Find Great Deals on Electricity

    Cheap Electricity Plans
      — Upset Customer
    Mega Crappy
     I ordered my service and was approved later that day. I assumed everything was set up and ready to go. Well come 60 days later i find out my electric... 

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    Mega Crappy

     I ordered my service and was approved later that day. I assumed everything was set up and ready to go. Well come 60 days later i find out my electric service was never turned on. They said they "Overlooked" my account. Then on top of that they were not able to provide me with the rate i signed up for 60 days ago, however they were able to estimate it (on the high side). I then tried to contact a customer service representative to obtain the rate i signed up for and was hung up on.

    Mega Energy is very unprofessional, has horrible customer service and is unable to provide any use full information to the customer. They do have cheap prices, but for my money i will pay a little more and go somewhere else. 

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      — Chad
    Mega Energy = Mega Fee's
     I have not had a good experience with this company. When I ordered service, they never sent any confirmation. I had to call 2 times to verify my conne... 

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    Mega Energy = Mega Fee's

     I have not had a good experience with this company. When I ordered service, they never sent any confirmation. I had to call 2 times to verify my connect date. After about 6 weeks of no bill or welcome mail, I logged on to my account to see that I had two bills due. I paid one online. I sent an email complaining about not getting a bill, and finally started receiving my bills in the mail. The first of which was a disconnect notice. Their fees include: credit card payment fee, fee for paying with check, a fee for sending a disconnect notice. A late fee. They accept checks online but don't mention the fee associated with that. When I called in regards to why my online amount due was more than the bill they sent me, the answer was "I guess fees". Well, based upon my experience, I guess this is a fly by night company. As soon as my contract is up, I'm switching to a new provider. 

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      — Not Sure
    Not Sure yet
     Ok, so I signed up online for service after reading numerous complaints and everything is going ok. Received account conformation in mail 5 days late... 

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    Not Sure yet

     Ok, so I signed up online for service after reading numerous complaints and everything is going ok. Received account conformation in mail 5 days later, still no problem. But after two weeks of requesting for a copy of my contract via phone and email nothing yet. I must admit the staff is not very professional, but what do you expect when rates are so low. I'm not excited about the idea of paying a fee if you pay online; this 2011 people come on. I would be very careful about signing up with this company.  

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    Find Electricity Plans in Texas:


      — Andie
    No Customer Service!
     I was shopping for a new Elec. co. and saw Mega had some great rates. I attempted to call them to ask some questions and it is nearly impossible to s... 

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    No Customer Service!

     I was shopping for a new Elec. co. and saw Mega had some great rates. I attempted to call them to ask some questions and it is nearly impossible to speak to a human being, much less one who actually wants to work. Yesterday I attempted to call 4 times. Twice the automated system hung up on me and twice I was placed on hold by a careless attitude woman who advised me "she only works the front office" when I tried to explain my past calling experience. The next 2 calls I sat on hold for over 20 minutes each. I ended both calls. I tried again today. My first call I sat on hold for almost 30 minutes and the system hung up on me. My 6th call I tried to go through billing and spoke with a man who made no apologies for all my attempts. He explained I must have called during heavy call times. He appeared to careless and the few questioned I asked he appeared to not want to answer (regarding their customer service & automated system). Low rates or not ...I have no desire to deal with this. 

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    24Mo Usage Bill Credit + A/C Protection for 2 Units


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 2 Units


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Anonymous
    Good Price Ok Service

     PROS: Love the price, no hidden fees, very basic and simple monthly billing statement. CONS: Customer service seem a bit dry and lacks enthusiasm, ... 

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    Good Price Ok Service

     PROS: Love the price, no hidden fees, very basic and simple monthly billing statement.

    CONS: Customer service seem a bit dry and lacks enthusiasm, the automated phone system using the 1800# kept disconnecting me, their web page has too many rate to choose from (32 rates can be a bit confusing), their web page also needs to have a link on how to renew your contract.  

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      — Jim
    Not off to a good start
     I signed onto Mega on November 15. On November 28, having heard nothing as to my account number that I needed for the website, I called Mega. The ph... 

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    Not off to a good start

     I signed onto Mega on November 15. On November 28, having heard nothing as to my account number that I needed for the website, I called Mega. The phone decision tree offers quite a bunch of choices and subchoices, perhaps a total of 25. Only one of those leads to a human insofar as I could determine. I got my account number from the human. Then, I went online, confident that I could arrange electronic payment. No such thing offered there, or even mentioned. So, I sent an email asking about electronic payment. 48 hours later, I received a "quote" telling me how much I owe Mega right up to the minute; info I didn't care to know. With a minimal website, one should never have an occasion to even contact the company by phone or ask any questions by email, but that isn't the case. 

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      — Anonymous
    Would not
     recommend, customer service is horrible... 

    More

    Would not

     recommend, customer service is horrible... 

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      — Mikey McCutey
    Great Rates NO contract, Awesome service
     My 2 friends and myself have Mega. With No contract, great competitive rates and very nice people on customer service!!! Im a person there in individ... 

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    Great Rates NO contract, Awesome service

     My 2 friends and myself have Mega. With No contract, great competitive rates and very nice people on customer service!!! Im a person there in individual personalized service and not a number. I was paying .129 cents with Reliant HA HA HA :) Thanks Mega
     

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    Eagle 36


    11.3¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Eagle 36




  • Great rates regardless of your monthly electricity usage!
  • Simple, straightforward pricing
  • Price Protection for 3 years

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Steve
    Don't Choose Mega Part I

     1000 characters cannot not properly describe my frustration with this company. So I too decided to move from an apt to a house and when I signed up, ... 

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    Don't Choose Mega Part I

     1000 characters cannot not properly describe my frustration with this company. So I too decided to move from an apt to a house and when I signed up, Mega said transfers were easy. During my move, Mega decided to open a separate account for my house because there was about 1 month overlap but this will be a continuation (transfer) of service. When I get the new bill, mega is imposing a $6.95/month charge for usage < 1000 kW on the new account that never appeared on the old account. Numerous phone calls to customer service proved fruitless, Domonique doesn't do call backs, although she will tell you she does. Operations Manager, Reggie Miles, is a ghost, he doesn't return voicemails, and the CEO doesn't return emails. See the connectons? After about 3 weeks and a PUC complaint, accounting finally peformed an audit on the account and refunded my $6.95. I am waiting to see what happens next billing cycle. The PUC response was carefully worded to make sure Mega was not responsible. 

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      — Steve
    Don't choose Mega Part II
     This is even better. So about a month later, I have an inactive apt account, and an active house account. I accidentally send payment to the inactiv... 

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    Don't choose Mega Part II

     This is even better. So about a month later, I have an inactive apt account, and an active house account. I accidentally send payment to the inactive account. Mega Energy accepts the payment, does not send a letter stating they applied payment to an inactive account, does not call, does not send an email. On 10-26-10 at 4:45 pm, Centerpoint comes to disconnect my electric for non-paymnet on the active account. By 5:15 pm the priority 1 reconnect was generated but my electric was not turned on for 20 hours. I didn't even open the next month's bill due 11-2-10. I had no way of knowing there was a problem. This is a great company, customer focused!! 

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      — Suri
    Stay away from this company
     Very disappointed with their poor customer service. I placed an order online to get a connection to my apt from the 25th and expected an email con... 

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    Stay away from this company

     Very disappointed with their poor customer service.
    I placed an order online to get a connection to my apt from the 25th
    and expected an email confirmation for the same. I called 2 times
    for the confirmation and the 2nd time on the 22nd and they say
    I will have the connection from today. So I told them i am moving in
    on the 25th for which they say I had not filled in any date so they cannot
    change the date and they would have to charge me for rescheduling the date
    to 25th, But if I cancel the order they would not charge me. Thats what i did.
    Then one fine day I get a bill for 22nd - 25th. I called them and asked them
    to void it and the customer service rep says she would talk to the billing
    dept and do it. I call today after 2 months and they say I would have to pay
    the bill as they cannot void it. I did pay the bill, but would never
    recommend this company to anyone nor rate it as this is the worst company
    i have come across till date. 

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      — Mike K
    Mega - Trickery & deception
     Warning: Mega offers low-rate teaser plans with titles like "Unbundled Centerpoint" or "Energy Only Centerpoint." These are very misleading. These pla... 

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    Mega - Trickery & deception

     Warning: Mega offers low-rate teaser plans with titles like "Unbundled Centerpoint" or "Energy Only Centerpoint." These are very misleading. These plans offer a low Mega KWh rate, but they will add on an additional 2-5 cents/KWh from Centerpoint, variable per month. They say this is all explained in the terms of service, but the language is very vague and difficult to understand precisely. These guys are being tricky to take advantage of consumers in my opinion. They also made a mistake on my first bill - guess what, they overcharged me using a higher per KWh rate. I think they do not expect average consumers to check the billing details. 11/2/2010 

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    LifeEnergy 12


    11.3¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    LifeEnergy 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Eric Oswald
    Stay away from Mega

     Mega Energy has horrible service, no follow thru, Customer service reps and supervisors will out and out lie to you. Absolutely the worst experience I... 

    More

    Stay away from Mega

     Mega Energy has horrible service, no follow thru, Customer service reps and supervisors will out and out lie to you. Absolutely the worst experience I have ever had with an electric provider. 

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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      — Fred Sternberg
    Not able to give proper information
     Today I tried to sign up for the 12 month fixed rate plan from this company. The customer service person could not provide me about information... 

    More

    Not able to give proper information

     Today I tried to sign up for the 12 month fixed
    rate plan from this company. The customer
    service person could not provide me about
    information about the plan i was signing up for.
    I asked for a supervisor, and none were
    available. Then, I tried to erase the
    information I put on the sign up form, and up
    pops a notice saying " Thank You -
    Application has been Submitted. I called
    customer service, and they said they were
    cancelling the application. I asked for
    confirmation, and they would not provide it. 

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      — John
    Mega Energy Rocks!
     I switched to Mega Energy and couldn't be happier with their awesome customer service and rates. They helped me with a complicated moving situati... 

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    Mega Energy Rocks!

     I switched to Mega Energy and couldn't be happier with their awesome
    customer service and rates. They helped me with a complicated moving
    situation and went out of their way to accommodate my requests. I've
    sent a few friends to them as well, and they have all had the same great
    service. 

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      — Doug
    great company, been with them 2 yrs
     great company, been with them 2 yrs 

    More

    great company, been with them 2 yrs

     great company, been with them 2 yrs 

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    Find Electricity Plans in Texas:


      — Bob Russell
    Client/Customer
     Best Customer Service and Best Rates, They are number one on Power to choose as # 1 Retail Electric Provider. 

    More

    Client/Customer

     Best Customer Service and Best Rates, They are number one on Power to choose as # 1 Retail Electric Provider. 

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    Price Protect 24


    11.7¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Price Protect 24


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $8.99

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month





    Generous Saver 36


    11.5¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Generous Saver 36




  • Great for medium sized homes
  • Support the charity of your choice
  • Popular Texas Brand

  • More Plans for 4Change Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $20x months remaining
    Monthly Recurring Charge :  $93.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month





    Green Eagle 36


    11.7¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Green Eagle 36




  • 100% renewable
  • Includes FREE Energy Savings Kit!
  • Super low gree rate
  • Great for small, medium, and large homes!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Updated: 12-17-2018
    Example Bill
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