Recent Good Review from Fred J.
Texpo Energy
| I have been with Texpo Energy for many years. Rates are always competitive and no issues with billing. I use autopay and it works as described. Great electricity company. | |||
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| Likely to recommend |
—
Fred J.
from
Houston, TX
on
September 24th, 2020
Thank you for the feedback on our service. Great to see we are meeting your expectations!
— Texpo Energy
Our Analysis of Texpo Energy
Community Outreach
0.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Complaint Resolution
0.0 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Innovation
0.0 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Market Perception
0.0 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Plans & Products
0.0 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
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Texpo Energy
| I have been with Texpo Energy for many years. Rates are always competitive and no issues with billing. I use autopay and it works as described. Great electricity company. | |||
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| Likely to recommend |
—
Fred J.
from
Houston, TX
on
September 24th, 2020
Thank you for the feedback on our service. Great to see we are meeting your expectations!
— Texpo Energy
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
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Saved alot of money
|
Signed up online and watched my bill drop $30-50 per month in the past 90
days. Yes-it is hotter now than it was in march. Thanks texpo 90 days saved 136.00 how can you beat that. |
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—
Mr. Fields
from
Houston
on
May 27th, 2010
Texpo Review
| Excellent company. | |||
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—
Paul M Garcia
from
Humble Tx Usa
on
September 23rd, 2009
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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Texpo Good deal
| Not Bad | |||
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| Likely to recommend |
—
Raye Mcallister
from
Dallas
on
March 6th, 2009
Most Recent 1 Star Reviews
9 Customer Reviews Written Overall
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Poor customer service
| Have been on hold for 20 minutes now waiting to speak wth someone as to why the website will not accept my payment. Good rates, poor follow up service. Will pay higher rate for better service next time. | |||
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—
Boyd Thomure
from
Webster, TX
on
March 28th, 2019
Worst customer service ever
| They are very dishonest. Increased the rates on my plan without any notice while they guaranteed me before that the rates will be fixed for a year. Calling the customer service is a headache . Avoid at all costs. | |||
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—
Sid
from
Houston, TX
on
January 3rd, 2019
Texpo gets even worse
|
This is a follow up to my previous review that has not been posted as of this writing. Texpo, having given me just three days to pay my last bill, sent me a dunning email informing me that my payment was late. I realized that Texpo or the USPS must have lost my payment. I called Texpo in an effort to pay the bill in person, but the arrogant millennial that answered the phone said that was not possible as they had no physical location. She was lying. I asked if the payment had arrived and she rudely said no and that my service would be disconnected if I did not pay very soon.
So I stopped payment on the check at expense to me, and payed the bill online plus the penalty. Today I received an even more malicious letter from Kevin Meers, who presumably works at or for Texpo. The letter threatened cancellation of service in addition to legal action. I have had it with these vituperative dregs of society. I would have never known just how evil these people were if they or the USPS had not lost the payment. Up to this episode I would have ranked them as OK. Im glad I found out. Please do not consider this company as a provider. Thanks for reading. Very unhappy future ex-customer. |
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Will Never Recommend Texpo
from
Houston, TX
on
November 22nd, 2017
Very unhappy customer
|
I received my latest bill in the mail on Friday, Nov 10. The statement was printed Oct 31st. That's 10 days for me to receive the statement. The payment was due on the 16th. Something's already wrong here. Considering that there was no mail on Saturday for Veteran's Day and the next available mailing day was Monday the 13th, that's 3 days - close but as their location is local, seemed like enough time.
Apparently my check never made it to the bean counters. I received a rather dunning email saying that my payment was late. I called Texpo to see if it had been received yet. The young lady was arrogant and would not even consider that the check was lost or working through their system. I was assumed to be a deadbeat. I asked about a physical location to deliver the payment in person. There is none!! They have no physical presence in Houston. Where are they, in New Delhi? I was obligated to stop payment on the check, which I did in person at my bank and took care of the bill on-line. That's money that I did not want to spend and time which I did not want to squander. I will not continue with this worthless and disrespectful organization. It costs $175 to break the contract. Well worth it. Dont even consider Texpo. |
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Shopping For Another Provider
from
Houston, TX
on
November 21st, 2017
Non-existent customer service
| I have attempted to talk with customer service on several occasions. The representatives are completely unskilled and unhelpful. They refuse (or maybe there isn't one) to reveal the physical location of the office. On one occasion (during Harvey) they say my check was one day late (although mailed 7 days in advance). I received a rude letter threatening to disconnect service, ruin my credit, and turn me over to a collection agency. FOR 1 day! This is just one example. I have many more. | |||
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—
Phyllis
from
Houston, TX
on
October 9th, 2017
Totally dishonest company
| We are a small church who used Texpo for 3 years. We paid on time every month. When we moved to another place, we called them and asked them to shut our usage off. They did. After 2 months, they still did not give us back our $250 deposit. We called them and they claimed we owed them $300 still. We asked why, and they claimed we were under contract for another month when we ended usage. We had no idea we were under contract, they never told us or advised us of the large fee, and even if we were, it would not have been $300 of penalty. They were heartless and rude, and just ripped our little church off $300. Don't use them. They really are crooks. | |||
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—
Dan
from
Houston
on
November 5th, 2012
DISHONEST AND A TOTAL PITA
|
They operate under several names including Texpo Power, Texpo Power & Light, YEP, Southwest Power & Light, and who knows what else. Their customer service leaves a lot to be desired. In this day and age where you can get cheap rates and service from nearly anywhere, they're butt heads. Their billing system is retarded. I called to ask that they move the date a couple of days to accommodate when my pay check hits so that they'd stop costing me $35 over draft fees. They actually tried to hit my checking account 7x in 3 days - really racking up the fees with my bank and you HAVE to pay on line to get the best rate. It's taken multiple complaints to the PUC and BBB and it's still not fixed yet!
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Angry In Dallas
from
Dallas
on
August 13th, 2010
Horid Customer service
| They didnt even ask me my name or account information before telling me they couldnt complete my request, They lost my paper work 6 times, and then said it was my fault. They refused three times to order expedited service and has of yet to get our service turned on two weeks later. DO NOT USE THESE PEOPLE THEY ARE HORRIBLE AT TAKING CARE OF CUSTOMERS> | |||
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VERY UNHAPPY
from
Central
on
July 27th, 2010
Electric shock in the brain
| We have been doing buisness for this company for a while now and we have been very disappointed with their professionalism, there is no comminication between the workers or with customers when we changed address's they sent us our final bill for this home which we paid ,then after we had moved and been in our new home for several months we get a call saying they were cutting off our power on christmas eve for a past due ammout from other property for 60 bucks ,this enraged me because we paid the bill for the last property and it said final, now i get one several months later when i called they basicly said it was their mistake that they had refigured after we paid the final bill,and seen we still owed 60, and we still have to pay by christmas eve or they will disconnect,i told them how unfair this was money is tight during christmas and i had to scrape to pay my 190.00 bill and now i have to pay and additional 60 that i didnt know i owed and still dont believe i owe. | |||
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—
Chris Adams
from
Stafford
on
December 15th, 2009
Recommended Electricity Plans
Best 36 Month Value
36 Month Fixed Rate
You Got This 36
8.9¢ / kwh
at 1,000 kWh per bill
$89
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
8.9¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$135
Monthly Recurring Charge:
$4.95
Important Documents:
Info
Best 24 Month Value
24 Month Fixed Rate
Champ Saver-24
9.9¢ / kwh
at 1,000 kWh per bill
$99
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
9.9¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$250
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Best Short Contract Plan
15 Month Fixed Rate
Champ Saver-15
10.2¢ / kwh
at 1,000 kWh per bill
$102
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.2¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
15 months
Early Termination Fee:
$250
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Best 'No Contract' Plan
Variable Rate
Flex Forward
13.2¢ / kwh
at 1,000 kWh per bill
$132
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
13.2¢ / kwh @ 1,000 kwh
Rate Type:
Variable Rate
Term Length:
1 month
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
