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Founded in 1999 and licensed to sell electricity in Texas in 2002, Spark Energy is now a national retail electricity and natural gas provider. They now provider electricity and/or natural gas services in the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, New York, Ohio, Pennsylvania and Texas.


Our Grading of Spark Energy

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Spark Energy Plan Summary

Total Plans

5

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Customer Reviews of Spark Energy

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Most Recent Spark Energy Reviews  


Spark Energy Review
Best Electric company I have ever had any Merylan Ranson from For Worth TX

Good company
Easy to work with Esan from Del Rio TX

Good
So far it has been good. Just waiting for first bill Sharon yarbrough from Stephenville TX


4-5 Star Reviews: 38 (26%)



Spark Energy Review

Best Electric company I have ever had any

Merylan Ranson from Fort Worth, Texas
February 12th, 2020

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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3-4 Star Reviews: 17 (11%)



Good two years

I signed a contract with Spark and was satisfied. They elected not to offer power in my area so we parted ways. I signed up with them because they were one of the last companies not to charge a monthly fee but they've joined in the collusion now. They even refunded a charge for the short time I was with them after the contract expired and the switch to someone else occurred.

RA from Texas
May 16th, 2013

Billing & Account Management
Customer Service
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2-3 Star Reviews: 17 (11%)



Problems Galore from the Beginning

We've been with Spark from the beginning and we have had numerous problems. For the first few years it was always administrative related...wrong address, wrong billing amount, etc. Now our problem is our contract expired the end of December and we did not renew on time. So they took our rate from 6.5cents to 16.9cents. When I called to renew for 24 months and complain about the bill, they refused to make a reasonable adjustment. They offered a $75 credit on a $565 bill. We cancelled our service.

Martha Walker from Plano, Texas
January 24th, 2019

Billing & Account Management
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1-2 Star Reviews: 64 (43%)



Problems with Spark

Despite signing up online and receiving an email confirmation of the rate chosen, Spark billed me at a much higher rate the first month. When I inquired, I was told the rate I selected was for new customers, not renewing customers. Why was there a difference? No answer. When it was clear I had the documentation, they refused to rebill the month, but rather credited my account a flat dollar amount for the difference. Absent a breakdown or recalculated invoice, how do I know they got it right? Two years ago, when I originally signed up for Spark, they tried a similar swithch. They tried to stick me with a higher rate that the one I signed up for online. I had to make several phone calls and emails to Spark customer service and eventually go all the way to the TX PUC to get the rate I signed up for. Bottom line, both times, Spark did honor the rate, but it shouldn't be this difficult when I had the proof in confirmation emails.

Problems with Spark from Sugar Land, Texas
November 22nd, 2019

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Spark Energy News  


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Spark Energy FAQs  


What is the cheapest plan that Spark Energy has?


The cheapest plan Spark Energy has is Choice 15, with rates starting at 10.2¢. This is a 15 month plan. You can find details for that plan here.

Where can I order Spark Energy electricity?


Spark Energy has electricity plans in Texas, Illinois, Maryland, and Pennsylvania

Where can I order Spark Energy natural gas?


Spark Energy does not have any natural gas plans

What do customers think about Spark Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Spark Energy customer review is 2.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Spark Energy Plans  


All Spark Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
15 months
10.2¢ / kwh
at 1,000 kWh per bill
$102 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
12 months
6.9¢ / kwh
at 1,000 kWh per bill
$104 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Best for Small Homes
  • $60 Bill Credit for Usage over 999
  • 6 months
    7.6¢ / kwh
    at 1,000 kWh per bill
    $111 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    10.5¢ / kwh
    at 1,000 kWh per bill
    $110 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    10.6¢ / kwh
    at 1,000 kWh per bill
    $111 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month